24 Fast Food jobs in South Africa

The purpose of the role is to lead and oversee the management of all aspects of the RFC restaurant business. Through coaching, developing, motivating and engaging all in-store employees, create a culture to be proud of. By adopting a ‘beat year ago’ mentality, you will ensure the continued growth and success of the RFC brand by developing and communicating a breakthrough strategy that delivers outstanding business results. By Driving Hospitality with Heart, ensure that every customer has an outstanding experience and product.

1. Lead and manage all aspects of your team through coaching, support, and engagement.
2. Build a strong culture in the restaurant by embracing Heartstyles leadership, RFC, and Group principles, recognition, and team engagement.
3. Follow a robust people plan to ensure staffing levels achieve optimum with the required part-time and full-time split.
4. Build people capability in the restaurant through a focus on functional know-how and leadership competencies.
5. Create clear and robust long-term succession plans.
6. Spot, recruit, and nurture high potential talent.
7. Encourage team ownership and accountability on results through robust performance management.
8. Communicate key information effectively to the store and management team.
9. Handle employee relations, including investigations and absence management.
10. Ensure compliance with government employment legislation.
11. Follow a robust onboarding process for new starters.
12. Ensure the team is trained in fire procedures, health and safety, food hygiene, and security procedures.
13. Maintain up-to-date personnel and training files.

1. Create a customer-focused environment.
2. Lead by example in guest engagement and interaction.
3. Utilize customer reporting tools to understand and improve guest experience.
4. Deliver industry-leading standards for Health and Safety and Food Safety.
5. Manage customer complaints in line with Company policy.
6. Review customer experience reports and develop action plans.

1. Maximize sales through exceptional operational standards and customer service.
2. Create and execute local marketing activities.
3. Understand local competition and increase visibility within the community.
4. Develop a strong sales culture in the store.

1. Maximize profitability by controlling restaurant costs.
2. Develop a strategy to maximize profitability.
3. Complete weekly labor schedules and paperwork.

1. Deputize for the Area Coach when required.
2. Follow Company security procedures.
3. Attend area meetings.
4. Act as an ambassador for the Company at community events.

1. Experience in a customer-facing environment.
2. Experience driving sales growth.
3. Passion and positive energy.
4. Coaching ability for a diverse team.
5. Basic knowledge of disciplinary processes.
6. Strong communication skills.
7. Enthusiasm for outstanding customer service.
8. Desire for career progression.

R20 000.00 to R25 000.00

Responsibilities

• Leading multiple Fast Food restaurants simultaneously
• Coaching Restaurant Managers to ensure that store gains market share and achieve customer, people, and profit objectives
• Drive customer satisfaction, facilities management, HR management, financial management, Informational management, risk management
• Good Sales / Marketing and time management
• High visibility leadership and coaching
• Daily store audits with weekly and monthly feedback to Managers
• Regular Restaurant visits
• Period and quarterly store audit routine
• Attend Operations meetings and communicate with Managers
• Assist managers to draw up SMART plans
• Following disciplinary procedures and chairing inquiries (presiding officer)
• Assist with the opening of new restaurants
• Build, align and develop the team according to company goals
• Business annual planning (budget for the region)
• Ensure that all stores are profitable
• Manage the local store marketing done by the Managers
• Handle suppliers where necessary
• Handle escalated customer complaints
• Head Office inspections to ensure store is running operationally
• Succession planning, people planning, and benching of staff for senior positions

Requirements :

Responsibilities

• Leading multiple Fast Food restaurants simultaneously
• Coaching Restaurant Managers to ensure that store gains market share and achieve customer, people, and profit objectives
• Drive customer satisfaction, facilities management, HR management, financial management, Informational management, risk management
• Good Sales/Marketing and time management
• High visibility leadership and coaching
• Daily store audits with weekly and monthly feedback to Managers
• Regular Restaurant visits
• Period and quarterly store audit routine
• Attend Operations meetings and communicate with Managers
• Assist managers to draw up SMART plans
• Following disciplinary procedures and chairing inquiries (presiding officer)
• Assist with the opening of new restaurants
• Build, align and develop the team according to company goals
• Business annual planning (budget for the region)
• Ensure that all stores are profitable
• Manage the local store marketing done by the Managers
• Handle suppliers where necessary
• Handle escalated customer complaints
• Head Office inspections to ensure store is running operationally
• Succession planning, people planning, and benching of staff for senior positions

Requirements:

• Matric/Grade 12. A relevant Business Management Diploma or Degree would be very beneficial
• MUST have +5 years experience as an Area Manager with Fast Food
• MUST have managed between 6 and 8 stores at the same time experience with high volume stores is essential
• Previous experience in KFC, Nandos, Barcellos, or similar is preferred
• Micros/GAAP POS experience
• Valid Driver''s license
• Own reliable transport
• Must be able to travel regularly
• SA Citizens Only
• Salary is dependent on relevant operational experience, skillset, and experience with high volume stores

Responsibilities:

• Operational Oversight:
  Monitor daily operations across all regional outlets to ensure adherence to brand standards, SOPs, and customer service excellence.
• Franchisee Support & Development:
  Build strong relationships with franchisees, guiding business performance, marketing initiatives, and operational improvements.
• Performance Management:
  Analyze sales, labor, and cost metrics. Identify underperforming stores and implement corrective action plans.
• Training & Compliance:
  Ensure franchisees and their teams are trained on new products, systems, and compliance requirements (health, safety, labor laws).
• New Store Launches:
  Support site selection, store setup, and opening processes for new franchise locations.
• Marketing & Promotions:
  Collaborate with marketing teams to roll out regional campaigns and evaluate their effectiveness at the store level.
• Reporting:
  Provide regular performance reports to senior leadership, highlighting wins, risks, and opportunities.

Requirements:

• Diploma or Degree in Business, Hospitality, or Franchise Management

• Minimum 5 years experience in a multi-unit QSR or franchise operations role
• Strong leadership, coaching, and conflict resolution skills
• Financial acumen with the ability to interpret P&Ls and drive profitability
• Willingness to travel extensively within the region
• Valid drivers license and own reliable transport

Are you a visionary leader with a passion for operations and development stores? We're looking for an Area Coach to join our dynamic Leadership Team at KFC Rohloff Group. Drive our franchise group's growth and success through operating of company owned restaurants within a designated area (5-10 stores), maximization of sales, profits and efficiencies, implementation of marketing programme, attainment of Company operating standards for the customer, operations, facilities, employment practices, coaching, support and development of management and restaurant team members.

• Manage the area in accordance with Company Policies and Procedures: including directing the activities of employees in maximising sales, customer service, operating standards, operating efficiency, and profit.
• Correct implementation of Employee and Customer Safety in restaurants: through monitoring of restaurant performance, enforcing standards, ensuring execution of procedures and allocation of financial resources.
• Investigating serious incidents and accidents and recommending appropriate corrective actions to the General Manager.
• Providing the appropriate training and resources to ensure customer and employee safety.
• Maximise sales and profit: through operational excellence, effective implementation of marketing promotions and identifying, recommending, and implementing sales growth opportunities, coordinate price changes, alert the General Manager to competitive activities within the area and recommend action.

• Advanced diplomas of bachelor’s degree.
• 4 to 6 years of experience in a management position QSR added benefit
• Financial acumen
• Leadership skills
• Planning skills
• Managing multiple stores
• Must be available on weekends and nights as appropriate to the needs of the business.
• Driver's License required.

• Competitive salary and bonuses.
• Comprehensive benefits.
• Collaborative, inclusive, and flexible work environment.

Main purpose of the Restaurant General Manager (RGM) position: Manage a quick service restaurant in accordance with the company policies and procedures through team management to ensure operational excellence.

Key Performance Areas:

1. Achieve set standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service (CHAMPS).
2. Manage Restaurant shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency, and profitability.
3. Forecast and schedule labour.
4. Implementation of controls and procedures to protect the safety and security of employees, customers, property, and company funds.
5. Manage stock and cost controls and maximise sales and profitability.
6. Achieve Business Scorecard Targets and manage local store marketing activities.
7. Employee Recruitment, Training and Development.
8. Living and leading with heart as a manager.

Job Requirements:

1. Prior managerial experience in the Hospitality and/or the Quick Service Restaurant (QSR) Industry.
2. Minimum 3-5 years.
3. Proficiency in English, Numeracy and Computer Literacy (MS Office skills: Teams, Excel, Word).
4. Grade 12 (NQF Level 4).
5. An added tertiary qualification will be an advantage.
6. A passion for product quality and the customer service experience, pride in the KFC Brand!
7. It will be advantageous if you are based in: Cape Town / Western Cape Areas.

Only suitable candidates will be contacted for an interview.

Important Notes: This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made. The employee may be required to perform duties from time to time that are not specified in the job profile, depending on the nature of work and requirements by the company. We as a company are committed to Diversity, Equity, Inclusion and Belonging and will make an appointment in line with these points.