43 Fast Food jobs in South Africa
Fast Food Specialist
Durban, KwaZulu Natal
Saflin Consulting (Pty) ltd
Posted 2 days ago
Job Viewed
Job Description
Role Overview
The purpose of the role is to lead and oversee the management of all aspects of the RFC restaurant business. Through coaching, developing, motivating and engaging all in-store employees, create a culture to be proud of. By adopting a ‘beat year ago’ mentality, you will ensure the continued growth and success of the RFC brand by developing and communicating a breakthrough strategy that delivers outstanding business results. By Driving Hospitality with Heart, ensure that every customer has an outstanding experience and product.
Duties & Responsibilities PEOPLE - 30%- Lead and manage all aspects of your team through coaching, support, and engagement.
- Build a strong culture in the restaurant by embracing Heartstyles leadership, RFC, and Group principles, recognition, and team engagement.
- Follow a robust people plan to ensure staffing levels achieve optimum with the required part-time and full-time split.
- Build people capability in the restaurant through a focus on functional know-how and leadership competencies.
- Create clear and robust long-term succession plans.
- Spot, recruit, and nurture high potential talent.
- Encourage team ownership and accountability on results through robust performance management.
- Communicate key information effectively to the store and management team.
- Handle employee relations, including investigations and absence management.
- Ensure compliance with government employment legislation.
- Follow a robust onboarding process for new starters.
- Ensure the team is trained in fire procedures, health and safety, food hygiene, and security procedures.
- Maintain up-to-date personnel and training files.
- Create a customer-focused environment.
- Lead by example in guest engagement and interaction.
- Utilize customer reporting tools to understand and improve guest experience.
- Deliver industry-leading standards for Health and Safety and Food Safety.
- Manage customer complaints in line with Company policy.
- Review customer experience reports and develop action plans.
- Maximize sales through exceptional operational standards and customer service.
- Create and execute local marketing activities.
- Understand local competition and increase visibility within the community.
- Develop a strong sales culture in the store.
- Maximize profitability by controlling restaurant costs.
- Develop a strategy to maximize profitability.
- Complete weekly labor schedules and paperwork.
- Deputize for the Area Coach when required.
- Follow Company security procedures.
- Attend area meetings.
- Act as an ambassador for the Company at community events.
- Experience in a customer-facing environment.
- Experience driving sales growth.
- Passion and positive energy.
- Coaching ability for a diverse team.
- Basic knowledge of disciplinary processes.
- Strong communication skills.
- Enthusiasm for outstanding customer service.
- Desire for career progression.
R to R
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Fast Food Supervisor
George, Western Cape
ExecutivePlacements.com - The JOB Portal
Posted 24 days ago
Job Viewed
Job Description
Join to apply for the Fast Food Supervisor role at ExecutivePlacements.com - The JOB Portal
3 days ago Be among the first 25 applicants
Join to apply for the Fast Food Supervisor role at ExecutivePlacements.com - The JOB Portal
POSITION INFO:
Opportunity available for Supervisors in George
- Responsible for the overall efficient running of the Restaurant (operations, financial, hygiene, and safety)
- To implement systems and plans as per the Restaurants policies and procedures
- Effective communication and management of all staff
- Support and coach restaurant staff as required
- Monitor progress against plans and take corrective action where necessary
- Ordering, control, and receiving of stock
- Effective scheduling of restaurant staff
- Submitting of relevant reports
- Cash handling and banking
- Ensure customer satisfaction and handling of customer complaints
Kencorp
Job Ref:
FFS
Date posted:
Tuesday, June 17, 2025
Location:
george, Western Cape, South Africa
Salary:
7000 - 8000
SUMMARY:
Fast Food Supervisor George
POSITION INFO:
Opportunity available for Supervisors in George
Responsibilities
- Responsible for the overall efficient running of the Restaurant (operations, financial, hygiene, and safety)
- To implement systems and plans as per the Restaurants policies and procedures
- Effective communication and management of all staff
- Support and coach restaurant staff as required
- Monitor progress against plans and take corrective action where necessary
- Ordering, control, and receiving of stock
- Effective scheduling of restaurant staff
- Managing controllable expenses
- Submitting of relevant reports
- Cash handling and banking
- Ensure customer satisfaction and handling of customer complaints
- Grade 12
- South African Citizens only
- MUST have a minimum of 2 years of Fast Food Restaurant Supervisor experience and preferably:- KFC, Hungry Lion, Chicken Licken, or similar Fast Food store experience
- Micros/GAAP POS – Minimum 2 years of experience
- Computer literate - MS Office
- Minimum 2 years POS experience (Micros/GAAP or similar POS)
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Advertising Services
Referrals increase your chances of interviewing at ExecutivePlacements.com - The JOB Portal by 2x
Sign in to set job alerts for “Food Service Supervisor” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Fast food specialist
Durban, KwaZulu Natal
Saflin Consulting
Posted today
Job Viewed
Job Description
Role Overview The purpose of the role is to lead and oversee the management of all aspects of the RFC restaurant business. Through coaching, developing, motivating and engaging all in-store employees, create a culture to be proud of. By adopting a ‘beat year ago’ mentality, you will ensure the continued growth and success of the RFC brand by developing and communicating a breakthrough strategy that delivers outstanding business results. By Driving Hospitality with Heart, ensure that every customer has an outstanding experience and product. Duties & Responsibilities PEOPLE - 30% Lead and manage all aspects of your team through coaching, support, and engagement. Build a strong culture in the restaurant by embracing Heartstyles leadership, RFC, and Group principles, recognition, and team engagement. Follow a robust people plan to ensure staffing levels achieve optimum with the required part-time and full-time split. Build people capability in the restaurant through a focus on functional know-how and leadership competencies. Create clear and robust long-term succession plans. Spot, recruit, and nurture high potential talent. Encourage team ownership and accountability on results through robust performance management. Communicate key information effectively to the store and management team. Handle employee relations, including investigations and absence management. Ensure compliance with government employment legislation. Follow a robust onboarding process for new starters. Ensure the team is trained in fire procedures, health and safety, food hygiene, and security procedures. Maintain up-to-date personnel and training files. CUSTOMER - 20% Create a customer-focused environment. Lead by example in guest engagement and interaction. Utilize customer reporting tools to understand and improve guest experience. Deliver industry-leading standards for Health and Safety and Food Safety. Manage customer complaints in line with Company policy. Review customer experience reports and develop action plans. SALES - 30% Maximize sales through exceptional operational standards and customer service. Create and execute local marketing activities. Understand local competition and increase visibility within the community. Develop a strong sales culture in the store. PROFIT - 20% Maximize profitability by controlling restaurant costs. Develop a strategy to maximize profitability. Complete weekly labor schedules and paperwork. General Responsibilities Deputize for the Area Coach when required. Follow Company security procedures. Attend area meetings. Act as an ambassador for the Company at community events. Desired Experience & Qualification Experience in a customer-facing environment. Experience driving sales growth. Passion and positive energy. Coaching ability for a diverse team. Basic knowledge of disciplinary processes. Strong communication skills. Enthusiasm for outstanding customer service. Desire for career progression. Package & Remuneration R to R #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Fast food specialist
Durban, KwaZulu Natal
Saflin Consulting
Posted today
Job Viewed
Job Description
Role Overview The purpose of the role is to lead and oversee the management of all aspects of the RFC restaurant business. Through coaching, developing, motivating and engaging all in-store employees, create a culture to be proud of. By adopting a ‘beat year ago’ mentality, you will ensure the continued growth and success of the RFC brand by developing and communicating a breakthrough strategy that delivers outstanding business results. By Driving Hospitality with Heart, ensure that every customer has an outstanding experience and product. Duties & Responsibilities PEOPLE - 30% Lead and manage all aspects of your team through coaching, support, and engagement. Build a strong culture in the restaurant by embracing Heartstyles leadership, RFC, and Group principles, recognition, and team engagement. Follow a robust people plan to ensure staffing levels achieve optimum with the required part-time and full-time split. Build people capability in the restaurant through a focus on functional know-how and leadership competencies. Create clear and robust long-term succession plans. Spot, recruit, and nurture high potential talent. Encourage team ownership and accountability on results through robust performance management. Communicate key information effectively to the store and management team. Handle employee relations, including investigations and absence management. Ensure compliance with government employment legislation. Follow a robust onboarding process for new starters. Ensure the team is trained in fire procedures, health and safety, food hygiene, and security procedures. Maintain up-to-date personnel and training files. CUSTOMER - 20% Create a customer-focused environment. Lead by example in guest engagement and interaction. Utilize customer reporting tools to understand and improve guest experience. Deliver industry-leading standards for Health and Safety and Food Safety. Manage customer complaints in line with Company policy. Review customer experience reports and develop action plans. SALES - 30% Maximize sales through exceptional operational standards and customer service. Create and execute local marketing activities. Understand local competition and increase visibility within the community. Develop a strong sales culture in the store. PROFIT - 20% Maximize profitability by controlling restaurant costs. Develop a strategy to maximize profitability. Complete weekly labor schedules and paperwork. General Responsibilities Deputize for the Area Coach when required. Follow Company security procedures. Attend area meetings. Act as an ambassador for the Company at community events. Desired Experience & Qualification Experience in a customer-facing environment. Experience driving sales growth. Passion and positive energy. Coaching ability for a diverse team. Basic knowledge of disciplinary processes. Strong communication skills. Enthusiasm for outstanding customer service. Desire for career progression. Package & Remuneration R to R #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Regional Fast Food Manager
Kencorp
Posted 3 days ago
Job Viewed
Job Description
Responsibilities:
- Operational Oversight:
Monitor daily operations across all regional outlets to ensure adherence to brand standards, SOPs, and customer service excellence. - Franchisee Support & Development:
Build strong relationships with franchisees, guiding business performance, marketing initiatives, and operational improvements. - Performance Management:
Analyze sales, labor, and cost metrics. Identify underperforming stores and implement corrective action plans. - Training & Compliance:
Ensure franchisees and their teams are trained on new products, systems, and compliance requirements (health, safety, labor laws). - New Store Launches:
Support site selection, store setup, and opening processes for new franchise locations. - Marketing & Promotions:
Collaborate with marketing teams to roll out regional campaigns and evaluate their effectiveness at the store level. - Reporting:
Provide regular performance reports to senior leadership, highlighting wins, risks, and opportunities.
Requirements:
- Diploma or Degree in Business, Hospitality, or Franchise Management
- Minimum 5 years experience in a multi-unit QSR or franchise operations role
- Strong leadership, coaching, and conflict resolution skills
- Financial acumen with the ability to interpret P&Ls and drive profitability
- Willingness to travel extensively within the region
- Valid drivers license and own reliable transport
This advertiser has chosen not to accept applicants from your region.
4
Fast Food Area Manager
Johannesburg, Gauteng
Kencorp Executive Search
Posted today
Job Viewed
Job Description
Responsibilities Managing a portfolio of restaurants Driving sustainability, sales, and profitability of sites Assist with the development and implementation of Franchisee specific business plans and budgets Driving compliance in line with Franchise Agreements Interpret monthly management accounts, benchmark, and suggest corrective actions where necessary. Signing off project plans and executing restaurant revamps Protect brand integrity via implementation and measurement of Standards of Operations Programs Identify and communicate formal training needs to the training department for training intervention. Identify in-store training needs and implement on-the-job training interventions and coaching. Assist franchisees in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business turnovers. Ensure implementation of national marketing campaigns. Enforce correct use of all supporting elements such as point of sale, premiums Act as brand custodian and ensure brand integrity is protected at all times via adherence to all requirements across key functions namely, Operations, Development, HR, Training, and Marketing Lease and rental negotiations with different property groups for various sites Monitor Turnover Performance, Achieve budgeted LOL growth per FM region, Achieve Budgeted turnover, LSM plan executed as per regional plan, and actively drive Brands Marketing strategy Financial presentations to the Management Team and the Franchisee network Customer Service, Weekly calls, Monthly feedback on restaurants performance, one on ones with individual franchisees (outside required Ops calls) Drive franchisee attendance and participation at all regional meetings Expense Budget, Accommodation expenses in line with Budget, Traveling expenses in line with budget, Show Expense control initiative Operations, archive all budgeted revamps for FM Region, Active participation in FM incentives Achieve restaurant targeted Training Status as per Brand requirement Regional Operations reviews, Health Regulations, Customer Complaints, and Leadership and teamwork Operations Campaign, Campaigned Actively Managed and Actively manage poor-performing restaurants Drive Business profitability for franchisees and 100 % achievement of all store targets Requirements Business Diploma Grade 12 3 years of multi-store experience in the Restaurant Industry as an Area/Regional/Franchise Manager Advanced Excel skills 5 years experience in GAAP/Micros 5 years of experience in Food Cost control, Labour control, Budgets, Expenses, and sales targets 5 years of Restaurant / Fast Food General Manager experience Must be able to travel daily Only SA citizens will be considered
This advertiser has chosen not to accept applicants from your region.
5
Vacancy Manager Fast Food Hospitality
Wellington, Western Cape
R150000 - R250000 Y
Steers Restaurant
Posted today
Job Viewed
Job Description
Steers, Old Stokery Road, Wellington is seeking an experienced and self-driven Manager.
This is a full-time on-site role. The Manager will be responsible for overseeing daily operations, handling budgets and financial reporting, maintaining inventory ensuring excellent customer service and managing staff. Additional tasks include implementing company policies and ensuring health and safety regulations are followed. The Manager will also be responsible for training staff, addressing customer enquiries and feedback, and ensuring overall efficient and profitable operation of the restaurant Oversee opening and closing procedure including cash ups.
Qualifications
A minimum of Grade 12 (matric)
Qualification in management or hospitality is advantageous
Previous experience in the food and beverage industry would be an advantage
Ability to handle budgets, financial planning, reporting and cost control
Experience in management, leadership, and team coordination
Customer service skills and a strong focus on customer satisfaction
Knowledge of food safety, health and hygiene regulations, and inventory management
Excellent communication, problem-solving, and organizational skills
Flexibility to work evenings, weekends, and public holidays as required
Please send detailed cv to :
Job Type: Full-time
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Fast food Jobs in South Africa !
6
Supervisor Assistant for fast food franchise
Upington, Northern Cape
R150000 - R250000 Y
Fast Food Franchise Upington
Posted today
Job Viewed
Job Description
SUPERVISOR ASSISTANT FOR FAST FOOD FRANCHISE
Upington
- Experience in a similar role is beneficial.
- Speak Afrikaans and English.
- Excellent communication and leadership skills.
- Strong understanding of restaurant operations, including inventory management, budgeting, and staffing would be beneficial.
- Ability to work well under pressure and in a fast-paced environment.
- Strong problem-solving skills and ability to make sound decisions.
- Upington, Northern Cape: Be a resident in Upington.
If you're passionate about the hospitality industry and have a proven track record of success as a Supervisor Assistant, we'd love to hear from you. Please email your cv to
Job Type: Full-time
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
7
Shift Supervisor, Quick Service Restaurant
Stellenbosch, Western Cape
Rohloff Group
Posted 13 days ago
Job Viewed
Job Description
Main Purpose Of The Position
Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.
Key Responsibilities
Assist Management in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.
Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
Allocate responsibilities to each employee on shift and monitor performance accordingly
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.
Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives
Skills & Competencies
Language
Excellent command of the English language
Strong communication skills
Numerical
Strong numeracy skills
Basic understanding of financial information
Computer literacy
Intermediate MS Office skills (Teams, Excel, Word)
Cognitive Competencies
Guest Orientation
Capacity to focus and achieve standards of service, which comply with the highest expectations of clients.
Coaching
Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks
Delegate and follow-up
The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary
Excellence orientation
Capacity to focus on and achieve standards of service which comply with the highest expectations of clients
Listening and feedback
To listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team
Accountability and dependability
The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast
People Development
Capacity to appreciate people’s development needs
Planning and organising
The capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and coo-ordination of tasks and duties of individuals and groups.
To plan, prioritise and systemise the action in line with required resources.
Delegate and follow-up
The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary
People
Demonstrates 'BELIEF IN PEOPLE' by treating each person on their team fairly and with respect
Recognise Team members frequently using CHAMPS and encourages them to recognize each other.
Coach and support Team Members and train them to do their jobs well.
Assist RGM/RM to use Team Member feedback, such as Voice of Champions, to improve restaurant performance.
Demonstrates 'TEAMWORK' by helping Team Members with their work, cross training them, effectively resolving their concerns.
Help RGM/RM to hire, develop and promote Team members
Assist to administer progressive discipline as needed, ensures compliance with all statutory regulations and in-house Company policies and procedures.
Encourage positive team work as per all Brand culture initiatives & principles
Assist RGM to ensure that all staff receive a comprehensive induction
Ensure that all restaurant staff is fully trained on all safety aspects
Ensure that the staff are effectively rostered to position as per the labour schedules
Assist Management and Restaurant Manager (RM) to ensure that all new staff receive a comprehensive induction and that all staff are correctly trained to perform those tasks assigned to them.
Assist Management and Assistant Restaurant Manager (ARM) to prepare the weekly labour schedule to ensure that all shifts are properly staffed and ensure that labour costs are in line with budget.
Customer
Drives CUSTOMER MANIA by role modelling and teaching Team Members to compliance standards.
Continuously advise and coach Team Members from delivering CUSTOMER MANIA
Demonstrates leadership by handling customer concerns on the spot using and by helping Team Members resolve customer concerns.
Complete all Compliance evaluations and implement actions to ensure resolution of issues and drive consistent improvement.
Demonstrates a sense of urgency that ensures customer satisfaction
Achieve required Compliance standards by ensuring that Team members are focused on exceeding customer expectations for CHAMPS (cleanliness, hospitality, accuracy, maintenance, product and speed of service)
Handle customer complaints effectively with the intention to ensure returned business and further exceeding customer expectations
Ensures that the correct volume of product is prepared to meet the level of business and that the the product projection tools are accurately maintained
Ensures that the correct level of supplies is ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported to the RGM/RM
Ensures that the Store Compliance check-up is completed during each shift, with corrective action taken as necessary.
Handles customer complaints correctly and reports all serious complaints to the Restaurant General Manager.
Profits & Sales
Assist RGM/RM to effectively communicate profitability goals and BSC (balance score card) results to Team Members
Ensure that the cash handling and restaurant banking procedures are adhered to and cash register and equipment are maintained properly.
Ensure that all restaurant resources such as labour, products, supplies and equipment are at correct levels to minimise additional costs to meet varying volumes of business
Maximise restaurant profit performance by monitoring cost of sales, labor costs, controllable expenses to ensure that they are in line with targets set
Report deviations regarding costs and expenses and devise an action plan to rectify
Ensure that the correct levels of supplies are ordered, deliveries are checked and stock levels are monitored.
Ensure that food, labour and semi-variable standards are adhered to each shift
Communicate restaurant sales targets to Team Members to achieve sales budgets
Identify barriers and opportunities to enhance sales and coach and support Team Members to achieve goals set for the shift
Continuously inform Team Members regarding relevant marketing initiatives and product promotions.
Help RGM/RM to forecasts restaurant needs and determines scheduling / labour needs.
Ensure that Team Members suggestive sell and up sell
Ensure that Team Members adhere to and execute Local Store Marketing (LSM) initiatives.
Attributes
Strong literacy skills
High personal standards
Position requires working over weekends and during festive season
Strong commercial skills & business acumen
Strong coaching skills that can achieve results through the team in a collaborative fashion
Proven analytical ability
Strong organisational skills
Team player
Excellent planning and time management
Sense of urgency
Resilience
Flexibility
Commitment
Minimum Requirements
The ideal candidate will have the following background and competencies:
Min Qualification Required
Grade 12 or equivalent qualification
Basic Requirements
Supervisory level experience - minimum of 2 years; fast food industry will be an advantage
Must be able to work shifts, public holidays and weekends due to the nature of the industry
Reliable, honest and hardworking and MUST have contactable references
Valid South African ID
Clear criminal record
Must be contactable 24/7 by means of a reliable cell phone
No criminal record
Important Notes
Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.
Key Responsibilities
Assist Management in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.
Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
Allocate responsibilities to each employee on shift and monitor performance accordingly
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.
Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives
Skills & Competencies
Language
Excellent command of the English language
Strong communication skills
Numerical
Strong numeracy skills
Basic understanding of financial information
Computer literacy
Intermediate MS Office skills (Teams, Excel, Word)
Cognitive Competencies
Guest Orientation
Capacity to focus and achieve standards of service, which comply with the highest expectations of clients.
Coaching
Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks
Delegate and follow-up
The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary
Excellence orientation
Capacity to focus on and achieve standards of service which comply with the highest expectations of clients
Listening and feedback
To listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team
Accountability and dependability
The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast
People Development
Capacity to appreciate people’s development needs
Planning and organising
The capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and coo-ordination of tasks and duties of individuals and groups.
To plan, prioritise and systemise the action in line with required resources.
Delegate and follow-up
The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary
People
Demonstrates 'BELIEF IN PEOPLE' by treating each person on their team fairly and with respect
Recognise Team members frequently using CHAMPS and encourages them to recognize each other.
Coach and support Team Members and train them to do their jobs well.
Assist RGM/RM to use Team Member feedback, such as Voice of Champions, to improve restaurant performance.
Demonstrates 'TEAMWORK' by helping Team Members with their work, cross training them, effectively resolving their concerns.
Help RGM/RM to hire, develop and promote Team members
Assist to administer progressive discipline as needed, ensures compliance with all statutory regulations and in-house Company policies and procedures.
Encourage positive team work as per all Brand culture initiatives & principles
Assist RGM to ensure that all staff receive a comprehensive induction
Ensure that all restaurant staff is fully trained on all safety aspects
Ensure that the staff are effectively rostered to position as per the labour schedules
Assist Management and Restaurant Manager (RM) to ensure that all new staff receive a comprehensive induction and that all staff are correctly trained to perform those tasks assigned to them.
Assist Management and Assistant Restaurant Manager (ARM) to prepare the weekly labour schedule to ensure that all shifts are properly staffed and ensure that labour costs are in line with budget.
Customer
Drives CUSTOMER MANIA by role modelling and teaching Team Members to compliance standards.
Continuously advise and coach Team Members from delivering CUSTOMER MANIA
Demonstrates leadership by handling customer concerns on the spot using and by helping Team Members resolve customer concerns.
Complete all Compliance evaluations and implement actions to ensure resolution of issues and drive consistent improvement.
Demonstrates a sense of urgency that ensures customer satisfaction
Achieve required Compliance standards by ensuring that Team members are focused on exceeding customer expectations for CHAMPS (cleanliness, hospitality, accuracy, maintenance, product and speed of service)
Handle customer complaints effectively with the intention to ensure returned business and further exceeding customer expectations
Ensures that the correct volume of product is prepared to meet the level of business and that the the product projection tools are accurately maintained
Ensures that the correct level of supplies is ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported to the RGM/RM
Ensures that the Store Compliance check-up is completed during each shift, with corrective action taken as necessary.
Handles customer complaints correctly and reports all serious complaints to the Restaurant General Manager.
Profits & Sales
Assist RGM/RM to effectively communicate profitability goals and BSC (balance score card) results to Team Members
Ensure that the cash handling and restaurant banking procedures are adhered to and cash register and equipment are maintained properly.
Ensure that all restaurant resources such as labour, products, supplies and equipment are at correct levels to minimise additional costs to meet varying volumes of business
Maximise restaurant profit performance by monitoring cost of sales, labor costs, controllable expenses to ensure that they are in line with targets set
Report deviations regarding costs and expenses and devise an action plan to rectify
Ensure that the correct levels of supplies are ordered, deliveries are checked and stock levels are monitored.
Ensure that food, labour and semi-variable standards are adhered to each shift
Communicate restaurant sales targets to Team Members to achieve sales budgets
Identify barriers and opportunities to enhance sales and coach and support Team Members to achieve goals set for the shift
Continuously inform Team Members regarding relevant marketing initiatives and product promotions.
Help RGM/RM to forecasts restaurant needs and determines scheduling / labour needs.
Ensure that Team Members suggestive sell and up sell
Ensure that Team Members adhere to and execute Local Store Marketing (LSM) initiatives.
Attributes
Strong literacy skills
High personal standards
Position requires working over weekends and during festive season
Strong commercial skills & business acumen
Strong coaching skills that can achieve results through the team in a collaborative fashion
Proven analytical ability
Strong organisational skills
Team player
Excellent planning and time management
Sense of urgency
Resilience
Flexibility
Commitment
Minimum Requirements
The ideal candidate will have the following background and competencies:
Min Qualification Required
Grade 12 or equivalent qualification
Basic Requirements
Supervisory level experience - minimum of 2 years; fast food industry will be an advantage
Must be able to work shifts, public holidays and weekends due to the nature of the industry
Reliable, honest and hardworking and MUST have contactable references
Valid South African ID
Clear criminal record
Must be contactable 24/7 by means of a reliable cell phone
No criminal record
Important Notes
- This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made.
- The employee may be required to perform duties from time to time that is not specified in the job profile, depending of the nature of work and requirements by the company.
- The job profile is linked to individual performance reviews and/or appraisals, competency assessments and development plans.
This advertiser has chosen not to accept applicants from your region.
8
Shift Supervisor, Quick Service Restaurant
R250000 - R400000 Y
Rohloff Group
Posted today
Job Viewed
Job Description
Main Purpose Of The Position
Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.
Key Responsibilities
- Assist Management in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.
- Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
- Allocate responsibilities to each employee on shift and monitor performance accordingly
- Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
- Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
- Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
- Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
- Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.
- Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives
Skills & Competencies
- Language skills
- Excellent command of the English language
- Strong communication skills
- Numerical skills
- Strong numeracy skills
- Basic understanding of financial information
- Computer literacy skills
- Intermediate MS Office skills (Teams, Excel, Word)
- Cognitive competencies
- Guest Orientation
- Coaching
- Delegate and follow-up
- Excellence orientation
- Listening and feedback
- Accountability and dependability
- People Development
- Planning and organising
- People competencies
- Treat team members fairly and with respect.
- Recognize and encourage team members using CHAMPS.
- Coach and support team members in their roles.
- Use team feedback to improve performance.
- Demonstrate teamwork by assisting and cross-training team members.
- Help hire, develop, and promote team members.
- Administer discipline and ensure compliance with regulations and policies.
- Foster positive teamwork and brand culture.
- Ensure comprehensive induction and safety training for all staff.
- Roster staff effectively according to labor schedules.
- Assist in preparing weekly labor schedules to meet budget.
- Customer competencies
- Model and teach compliance standards to drive CUSTOMER MANIA.
- Continuously coach team members on delivering CUSTOMER MANIA.
- Handle customer concerns promptly and help resolve issues.
- Complete compliance evaluations and implement improvements.
- Ensure customer satisfaction with a sense of urgency.
- Achieve compliance standards by exceeding CHAMPS expectations.
- Handle customer complaints effectively to ensure repeat business.
- Maintain accurate product levels and projection tools.
- Order supplies, check deliveries, and monitor stock levels.
- Complete store compliance checks each shift and take corrective action.
- Report serious customer complaints to the Restaurant General Manager.
- Profits & Sales competencies
- Communicate profitability goals and BSC results to team members.
- Adhere to cash handling and banking procedures.
- Maintain appropriate levels of labor, products, supplies, and equipment.
- Monitor and control costs to maximize profit performance.
- Report and rectify cost deviations.
- Order supplies, check deliveries, and monitor stock levels.
- Adhere to food, labor, and semi-variable standards each shift.
- Communicate sales targets and support team members to achieve them.
- Inform team members about marketing initiatives and promotions.
- Forecast restaurant needs and determine scheduling/labor needs.
- Encourage suggestive selling and upselling.
- Execute Local Store Marketing initiatives.
Attributes
- Strong literacy skills
- Strong organisational skills
- Team player
- Excellent planning and time management
- Sense of urgency
- Resilience, flexibility & commitment
Basic Requirements
- Grade 12 or equivalent qualification
- Minimum 2 years as a Team member
- Shift Supervisor Certified
- Clear Disciplinary record
- Own reliable transport
- Must be contactable 24/7 by means of a reliable cell phone
- Must be able to work shifts, public holidays and weekends due to the nature of the industry
Important Notes
- This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made.
- The employee may be required to perform duties from time to time that is not specified in the job profile, depending of the nature of work and requirements by the company.
- The job profile is linked to individual performance reviews and/or appraisals, competency assessments and development plans
- Closing date for applications: 20 October 2024
This advertiser has chosen not to accept applicants from your region.
9