72 Facilities Director jobs in South Africa
Director - Facilities
Posted 1 day ago
Job Viewed
Job Description
Job title: Director - Facilities
Job Location: Gauteng, Vanderbijlpark
Deadline: October 31, 2025
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- To lead, direct and optimize hard and soft facility maintenance services across campus properties and estates, ensuring all facilities are ready for use to efficiently support university operations in accordance with the NWU strategic objectives and regulatory requirements.
- Contribute to the development of the NWU Facilities functional strategy and take co-responsibility for the implementation.
- Work with the office of the Chief Director : Facilities to implement and execute the Facilities Functional Strategy on campus.
- Develop and implement a maintenance operational plan for the assigned campus properties and estates.
- Implement NWU Infrastructure Management Policy and other applicable NWU policies.
- Identify campus specific asset maintenance standards and work with the office of the Chief Director : Facilities to design and implement the said standards.
- Implement approved NWU infrastructure standardized maintenance procedures, processes, guidelines and standards on campus and over the infrastructure / equipment life cycle.
- Lead, develop, implement, and oversee infrastructure asset reactive and unscheduled or emergency maintenance plans.
- Work with the central Planned Maintenance office to identify and implement preventative and scheduled maintenance needs for each asset class on campus.
- Work with and support the central Planned Maintenance office to identify, plan and execute risk based and condition-based maintenance needs for the assigned campus.
- Ensure there are clearly defined procedures and processes for maintenance of campus power distribution systems and internal load management in case of power outages.
- Execute reactive maintenance from work orders according to the defined service delivery timelines and customer service level agreements.
- Co‑ordinate campus condition assessments to inform macro‑ and deferred maintenance plans.
- Lead and oversee the establishment of condition monitoring and inspection plans as per the operating and maintenance manuals to check, test or replace infrastructure systems, subsystems, assemblies or components.
- Lead and ensure optimal utilization of NWU computerised maintenance management system (CMMS) to ensure timeous execution of maintenance work requests, tracking and reporting within agreed service priority levels across campuses.
- Ensure that the campus has robust response procedures in place to respond to critical equipment (diesel generators, water systems, aircon plants etc) downtime and re‑installation of service within agreed timeframes.
- Develop campus annual procurement plans and participate in procurement process ensuring timeous submission of procurement documents to the central Planned Maintenance office and Procurement Division.
- Manage all active contracts on campus and ensure the day‑to‑day hard and soft facility services are executed efficiently, and contractors’ performance is measured and reported against performance specifications and service levels.
- Ensure that contractual performance by service providers is adhered through the implementation and monitoring of agreed Service Level Agreements.
- Ensure timeous renewal of service and maintenance contracts to ensure continuity of services.
- Jointly responsible with Director Infrastructure Design and Construction to oversee the design, planning and execution of infrastructure projects
- Provide technical specialist service for maintenance and / or facility services needs over the project life cycle.
- Lead, oversee and ensure the compilation of technical specialist service needs for maintenance and / or facility services resource allocation.
- Translate energy and water efficiency strategy into implementation action plans for short, medium and long term to achieve the targets in support of NWU Environmental sustainability policy.
- Work with Smart Campus department to monitor campus energy and water usage efficiency and performance against targets and propose interventions for improvement.
- Develop and implement mitigation plans to manage energy and water outages on campus.
- Develop and implement Business Continuity Plans for critical equipment to ensure services continuity in case of failure of municipal provision of services.
- Ensure optimal team composition and equitable resource allocation, effectiveness and efficiency across campuses.
- Stakeholder relationship development and effectiveness.
- Corporate governance conformance, reporting and risk management and business continuity.
- Integrated budgeting, cost management and cost-effectiveness.
- Unit processes and systems design, utilisation, effectiveness and efficiency in support of the digital business strategy.
- Personal effectiveness, wholeness and development.
- Values‑based behaviour leadership and personal compliance.
- A bachelor’s degree or bachelor’s of technology degree (NQF level 7) in built environment qualification (Mechanical; Electrical or Industrial Engineering).
- A postgraduate qualification in Management (NQF level 8).
- A minimum of five (5) years’ technical, operational and managerial experience in infrastructure asset maintenance.
- Legal Appointment - Government Certificate of Competency.
- Strong knowledge of and experience in Infrastructure Asset management value chain, including development of maintenance policies, processes and plans
- Strong knowledge of and experience in facility services management including use of CMMS
- Strong knowledge of applicable legislation, standards, municipal by‑laws, and regulations
- Contract management
- Project and program management
- Leadership, coaching and mentoring
- Proficiency in MS Office
- Excellent verbal and written communication skills.
- Analytical and strong attention to detail.
- Excellent organizational skills.
- Proactive and innovative technical problem solver.
- Customer centric.
- Excellent interpersonal skills.
- High‑performance driven.
Engineering / Technical jobs
#J-18808-LjbffrDirector - Facilities
Posted 5 days ago
Job Viewed
Job Description
Position Summary
Industry: Education & Training
Job category: University and Academy
Location: Vanderbijlpark
Contract: Permanent
Remuneration: The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
About Our CompanyNWU
IntroductionNORTH-WEST UNIVERSITY (VANDERBIJLPARK CAMPUS) | DIVISION: FACILITIES | POSITION NUMBER: TBC | VACANCY: DIRECTOR – FACILITIES PEROMNES GRADE: P5 | EMPLOYMENT TYPE: PERMANENT APPOINTMENT
Job Description Purpose Of The PositionTo lead, direct and optimize hard and soft facility maintenance services across campus properties and estates, ensuring all facilities are ready for use to efficiently support university operations in accordance with the NWU strategic objectives and regulatory requirements.
Key Responsibilities Strategy Implementation- Contribute to the development of the NWU Facilities functional strategy and take co-responsibility for the implementation.
- Work with the office of the Chief Director: Facilities to implement and execute the Facilities Functional Strategy on campus.
- Develop and implement a maintenance operational plan for the assigned campus properties and estates.
- Implement NWU Infrastructure Management Policy and other applicable NWU policies.
- Identify campus specific asset maintenance standards and work with the office of the Chief Director: Facilities to design and implement the said standards.
- Implement approved NWU infrastructure standardized maintenance procedures, processes, guidelines and standards on campus and over the infrastructure/ equipment life cycle.
- Lead, develop, implement, and oversee infrastructure asset reactive and unscheduled or emergency maintenance plans.
- Work with the central Planned Maintenance office to identify and implement preventative and scheduled maintenance needs for each asset class on campus.
- Work with and support the central Planned Maintenance office to identify, plan and execute risk-based and condition-based maintenance needs for the assigned campus.
- Ensure there are clearly defined procedures and processes for maintenance of campus power distribution systems and internal load management in case of power outages.
- Execute reactive maintenance from work orders according to the defined service delivery timelines and customer service level agreements.
- Co-ordinate campus condition assessments to inform macro- and deferred maintenance plans.
- Lead and oversee the establishment of condition monitoring and inspection plans as per the operating and maintenance manuals to check, test or replace infrastructure systems, subsystems, assemblies or components.
- Lead and ensure optimal utilization of NWU computerised maintenance management system (CMMS) to ensure timeous execution of maintenance work requests, tracking and reporting within agreed service priority levels across campuses.
- Ensure that the campus has robust response procedures in place to respond to critical equipment (diesel generators, water systems, aircon plants etc) downtime and re-installation of service within agreed timeframes.
- Develop campus annual procurement plans and participate in procurement process ensuring timeous submission of procurement documents to the central Planned Maintenance office and Procurement Division.
- Manage all active contracts on campus and ensure the day-to-day hard and soft facility services are executed efficiently, and contractors’ performance is measured and reported against performance specifications and service levels.
- Ensure that contractual performance by service providers is adhered through the implementation and monitoring of agreed Service Level Agreements.
- Ensure timeous renewal of service and maintenance contracts to ensure continuity of services.
- Jointly responsible with Director Infrastructure Design and Construction to oversee the design, planning and execution of infrastructure projects.
- Provide technical specialist service for maintenance and / or facility services needs over the project life cycle.
- Lead, oversee and ensure the compilation of technical specialist service needs for maintenance and / or facility services resource allocation.
- Translate energy and water efficiency strategy into implementation action plans for short, medium and long term to achieve the targets in support of NWU Environmental sustainability policy.
- Work with Smart Campus department to monitor campus energy and water usage efficiency and performance against targets and propose interventions for improvement.
- Develop and implement mitigation plans to manage energy and water outages on campus.
- Develop and implement Business Continuity Plans for critical equipment to ensure services continuity in case of failure of municipal provision of services.
- Ensure optimal team composition and equitable resource allocation, effectiveness and efficiency across campuses.
- Stakeholder relationship development and effectiveness.
- Corporate governance conformance, reporting and risk management and business continuity.
- Integrated budgeting, cost management and cost-effectiveness.
- Unit processes and systems design, utilisation, effectiveness and efficiency in support of the digital business strategy.
- Personal effectiveness, wholeness and development.
- Values-based behaviour leadership and personal compliance.
- A bachelor’s degree or bachelor’s of technology degree (NQF level 7) in built environment qualification (Mechanical; Electrical or Industrial Engineering).
- A postgraduate qualification in Management (NQF level 8).
- A minimum of five (5) years’ technical, operational and managerial experience in infrastructure asset maintenance.
- Legal Appointment - Government Certificate of Competency.
- Strong knowledge of and experience in Infrastructure Asset management value chain, including development of maintenance policies, processes and plans.
- Strong knowledge of and experience in facility services management including use of CMMS.
- Strong knowledge of applicable legislation, standards, municipal by-laws, and regulations.
- Contract management.
- Project and program management.
- Leadership, coaching and mentoring.
- Proficiency in MS Office.
- Excellent verbal and written communication skills.
- Analytical and strong attention to detail.
- Excellent organizational skills.
- Proactive and innovative technical problem solver.
- Customer centric.
- Excellent interpersonal skills.
- High-performance driven.
The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
Enquiries Regarding Job Content May Be Directed ToMr Ntokozo Kunene on
Enquiries Regarding Recruitment Process May Be Directed ToMr. Lionel Eksteen on
Closing Date26 October 2025
Planned Commencement Of DutiesAs soon as possible
Kindly note that applications must be submitted online through the official NWU vacancy website. Incomplete applications and those submitted through any other platform will not be considered.
EEO StatementThe University subscribes to and applies the principles of the Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan. The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only. If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
It all starts here ®
#J-18808-LjbffrDirector: Facilities Management
Posted 15 days ago
Job Viewed
Job Description
DIRECTOR: FACILITIES MANAGEMENT
Requirements:
- A relevant Engineering B degree (Built Environment)
- Extensive managerial experience within Local Government/ Municipal environment.
Key performance areas:
- Conceptualise, develop, drive and direct implementation of a City-wide Facilities Management strategy
- Provide strategic direction, drive and leadership in the management of the facilities and maintenance portfolio consisting of Centralised Facilities Management and Maintenance, Transversal Facilities Management and Maintenance Services and support functions
- Drive the development and implementation of a risk mitigation strategy
- Lead and direct the implementation of the appropriate project management and contract management methodologies in the department
- Analyse trends and operating requirements to establish/determine funding/expenditure
- Manage the departments finances by monitoring and implementing corrective measures
- Build, manage and maintain relationships with executive directors, senior officials and other key officials in the City of Cape Town Municipality
- Establish performance measures and adherence to these measures for the department
- Promote best practices across the local government sector
- Create and support a vision and culture where staff feel empowered to seek and share knowledge.
Application Instructions:
- Apply online at (external applicants) or via the SAP Portal (internal applicants)
- Please quote the reference number of the vacancy in all communications.
- Certified copies of qualifications must be available on request.
- Copies of supporting documents will not be returned.
- No late applications will be considered.
- If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.
Equal Employment Opportunity:
By submitting your application, you are consenting to the use of your personal information for Recruitment and Selection purposes, and may be required to undergo background checks and other verification processes.
#J-18808-LjbffrDirector: Facilities Management
Posted today
Job Viewed
Job Description
Requirements:
A relevant Engineering B degree (Built Environment)
Extensive managerial experience within Local Government/ Municipal environment.
Key performance areas:
Conceptualise, develop, drive and direct implementation of a City-wide Facilities Management strategy
Provide strategic direction, drive and leadership in the management of the facilities and maintenance portfolio consisting of Centralised Facilities Management and Maintenance, Transversal Facilities Management and Maintenance Services and support functions
Drive the development and implementation of a risk mitigation strategy
Lead and direct the implementation of the appropriate project management and contract management methodologies in the department
Analyse trends and operating requirements to establish/determine funding/expenditure
Manage the departments finances by monitoring and implementing corrective measures
Build, manage and maintain relationships with executive directors, senior officials and other key officials in the City of Cape Town Municipality
Establish performance measures and adherence to these measures for the department
Promote best practices across the local government sector
Create and support a vision and culture where staff feel empowered to seek and share knowledge.
Please apply online at (external applicants) or via the SAP Portal (internal applicants) unless otherwise stated.
By submitting your application for a position at the City of Cape Town, you are consenting to the use of your personal information provided as part of your application and/or Recruitment process for Recruitment and Selection purposes. In addition, you may be required to undergo, including but not limited to, Criminal and Security Checks, Personal Verification, and Lifestyle Audits, throughout your recruitment process and/or subsequent employment.
Closing date: 20 October 2025
Please quote the reference number of the vacancy in all communications.
Certified copies of qualifications must be available on request.
Copies of supporting documents will not be returned.
Kindly note that applications will not be acknowledged in writing.
Visit our website at
No late applications will be considered.
If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.
Director - Facilities Management
Posted today
Job Viewed
Job Description
ELIGIBILITY
Suitably qualified candidates
CLOSING DATE
REFERENCE NUMBER
CS 161/25 Ext
SALARY
R R
DEPARTMENT
Facilities Management
DIRECTORATE
CORPORATE SERVICES Director - Facilities Management
Requirements
- A relevant Engineering B degree (Built Environment)
- Extensive managerial experience within Local Government/
Municipal environment
Key Performance Areas
- Conceptualise, develop and drive and direct implementation
of a City wide Facilities Management strategy
- Provide strategic direction, drive and leadership in the
management of the facilities and maintenance portfolio
consisting of Centralised Facilities Management and
Maintenance, Transversal Facilities Management and
Maintenance Services and support functions
- Drive the develop and implement a risk mitigation strategy
- Lead and direct the implementation of the appropriate project
management and contract management methodologies in
the department
- Analyzing trends and operating requirements to
establish/determine funding/expenditure
- Manage the departments finances by monitoring and
implementing corrective measures
- Build, manage and maintain relationships with executive
directors, senior officials and other key officials in the City
of Cape Town Municipality
- Establish performance measures and adherence to these
measures for the department
- Promote best practices across the local government sector
Creating and supporting a vision and culture where staff
feel empowered to seek and share knowledge
Campus Director (P5) (Facilities Management: Soweto Campus)
Posted 24 days ago
Job Viewed
Job Description
Advert reference: uj_
Advert status: Online
Apply by: 8 August 2025
Position SummaryJob category: Education and Training
Campus: Soweto Campus
Contract: Permanent
Remuneration: Market related
EE position: EE
Level: Senior
IntroductionThe University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided by its bold UJ Strategy 2035, which emphasises Societal Impact and Sustainability, Global Footprint and Partnerships, and Technology for the Future. Committed to transformative change, UJ’s mission is “To transform and serve humanity through innovation and the collective and collaborative pursuit of knowledge.” The University is guided by the vision of building “An international university of choice, anchored in Africa and the global south, dynamically shaping a sustainable future".
To manage the campus in a manner that academic and support services are executed optimally. To provide support to core business of UJ and ensure effective and efficient service delivery.
Responsibilities:
- Direct the maintenance of all facilities and infrastructure on campus.
- Manage Campus Committees and activities on campus.
- Facilitate the effective management of all facilities at UJ.
- Act as a representative of Executive Management and the Vice-Chancellor on specific campus.
- Oversee the implementation of the campus master development plan.
- Direct the Planning and Execution of new Capital Projects (small and large) that are not multicampus.
- Initiate the procurement processes for goods and services by acting on requests from internal stakeholders.
- Coordinate with Occupational Safety regarding duties as per 16.2 appointees.
- Effectively and efficiently manage operational staff on campus
- Liaise with Protection Services to ensure effective and efficient protection of staff and students on campus.
- Ensure effective Planning, Coordination and Monitoring of large events in liaison with Event Owner, Protection Services, Safety and Occupational Health plus Auxiliary Services and relevant parties e.g., City Community Safety, Power, Traffic, Communities etc.
- Manage all campus related contracts and ensure compliance with these.
- Postgraduate qualification (NQF 8) in Engineering or Finance/Law/Management
- Five (5) to eight (8) years' experience in operations and facilities management
- Five (5) years' experience compiling, set-up, and management of budgets
- Five (5) to eight (8) years' in the Engineering and the Built environment with reference to buildings and essential technical services.
- Five (5) to eight (8) years' experience in Maintenance planning taking into consideration the consequences of each failure, statutory requirements, framework of maintenance strategies and performance requirements
- Five (5) to eight (8) years' experience in the development of concept policies, strategies, procedures, guidelines, norms, and standards
- Five (5) to eight (8) years' experience in planning (materials, manpower, equipment, plant, and logistics)
- Five (5) years implementation and management of the Occupational Health & Safety Act and relevant legislative requirements.
- Five (5) years diagnosis of faults in the Engineering and the Built environment, and to analyze failures to establish the root causes of failures (hands on experience required).
- Five (5) years' proven general management experience of teams and groups of people
- Five (5) to eight (8) years proven experience in the effective management of projects
- Five (5) to eight (8) years experience in Utilities management
- Communicate effectively with all levels of employees and across all levels
- Facilitate change management
- Effectively identify faults and solve problems
- Asset performance analysis skills
- Critical and analytical thinking
- People and performance management
- Knowledge to monitor the development, implementation and revisions of methods, systems, and procedures including those pertinent to computer applications in space, utilities and project management
- Ability to coordinating work with external professional teams, clients, operations personnel, and other stakeholders
- Ability to evaluate the cost-effectiveness in the management of the maintenance function with reference to Engineering and Built environment
- Ability to determine the level of compliance with required internal policies, procedures, guidelines, norms, and standards
- Management and administration of venue booking process
- Master's in Business Administration (MBA)
- Five (5) years' experience working in a Tertiary environment
- Five (5) to eight (8) years space and asset management
Enquiries regarding the job content: Dr Joe Manyaka at Tel:
Enquiries regarding remuneration & benefits: Ms Nozuko Mazibuko (HCM Business Partner) at Tel:
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: / or email .
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
Do you require help with the registration process? #J-18808-LjbffrCoordinator Building and Facilities Management
Posted today
Job Viewed
Job Description
Job Description
Key Performance Output
Responsibilities
The successful candidate reporting to the Manager Building and Facilities Maintenance, and will be responsible but not limited to the following:
- Perform and oversee office administration.
- Assist in implementation of interventions.
- Monitor & Replenish levels of stock, stationery and functional sundries in line with SCM processes.
- Assist with necessary travel and accommodation arrangements.
- Coordinate special projects and events.
- Oversee daily housekeeping of relevant area.
- Schedule and coordinate meetings in terms of invitations, conference rooms, catering etc.
- Coordinate functional communications which may include screening calls and publishing of communications to stakeholders.
- Transcribe record and distribute minutes of meetings to relevant parties.
- Manage and Maintenance of documentation system.
- Respond to request, queries and complaints as and when required, direct accordingly.
- Recordkeeping, retrieving and filing of relevant documentation.
- Assist in preparation of tender documentation and process as and when required.
- Log functional activity and/or maintain the functional system.
- Coordinate and extract reports from functional system to enable reporting of functional activities.
- Conduct research to assist with the implementation of continuous improvement initiatives in functional area.
- Conduct feasibility studies in functional area for envisaged initiatives and projects.
- Facilitate contractor activity on site in line with SLA.
- Conduct inspections and audits of Contractor activity on site.
- Monitor functional contracts to ensure effective planning for their renewal through SCM processes.
- Adhere and ensure adherence to statutory regulations, organisational standards, policies and procedures. Report non-compliance and implement corrective actions to ensure compliance.
Technical Skills And Experience
The challenges posed by this position require the successful candidate to have the following:
- National Diploma in Technical, Mechanical, Electrical, Civil, building environment is essential.
- 2-3 years operational experience in a relevant functional discipline is essential.
- 1-2 years supervisory experience in a relevant functional discipline is recommended.
- Valid Code B motor vehicle license.
- Ms Office intermediate competency
Competencies
- Interpersonal skills
- Communication & Report Writing
- Problem solving
- Research & Development skills
- Analytical & attention to detail
- Time Management
- Knowledge of relevant legislation
- Knowledge or relevant software systems, Brand & Product/service rendered
- Business acumen skills
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan.
Should you not hear from Airports Company South Africa
within 30 days of your application, consider your application unsuccessful.
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General Assistant II (Plumber) (P14) (Facilities Management: Building & Civils) (Re-advert)
Posted 20 days ago
Job Viewed
Job Description
Advert reference: uj_
Advert status: Online
Apply by: 28 February 2025
Position SummaryJob category: Education and Training
Contract: Permanent
Remuneration: Market Related
EE position: EE
IntroductionThe University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided by its bold UJ Strategy 2035, which emphasises Societal Impact and Sustainability, Global Footprint and Partnerships, and Technology for the Future. Committed to transformative change, UJ’s mission is “To transform and serve humanity through innovation and the collective and collaborative pursuit of knowledge.” The University is guided by the vision of building “An international university of choice, anchored in Africa and the global south, dynamically shaping a sustainable future
#J-18808-LjbffrVice President- Healthcare Operations Management- BPO
Posted 6 days ago
Job Viewed
Job Description
Responsibilities
Role Responsibilities
Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery
- Focus on transition with ‘Zero’ impact on service delivery
- Focus on efficiencies - leaner, greener and faster
- Focus on Process stabilization & sustained delivery
- Reducing operation costs
- Make TBP more effective
- Build effective process management system
- FTE headcount
- Revenue from the BU Vs. Target
- Gross Margin for the BU
- MEI (Manpower Efficiency Index)
Ensure client satisfaction on all SLA’s and given parameters
- Deliver on client benefits through innovation and improvements
- Create plan to deliver efficiency
- Strengthen operational team as well as support functions to minimize leakages
- Partner with transformation team for value delivery
- Identify transformation opportunities where available
- Customer Satisfaction Survey results Vs. Desired
- Performance Index
- Improvement through Innovation
People management
- Engagement plan for each stage of employees
- Focus on employee training and development with regard to building domain expertise
- HIPO engagement initiatives to be reviewed regularly
- Cross training and skill enhancement for managing high influx of volume
- Support to Line HR and utilize their expertise more from a people engagement and retention perspective
- Ensure minimal staff attrition and high levels of engagement
- Employee Attrition Rate
- Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements. Working on Strategic Priorities such as (but not limited to):
- Look for opportunities to deliver additional savings for the clients
- Deliver operational efficiency improvements for both the call centre and Client
- Assistance in business development as and when required
- Reduction in Overheads as % of Revenues
- Participation in people development initiatives
- Process improvement
- USD value delivered to Client.
Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively
DIMENSIONS
Financial Dimensions: Managing the revenue and profitability and Value Delivery
KEY DECISIONS
Decisions you make by yourself
- Strategic improvement for process delivery
- People / management rationalization
INTERACTIONS
Internal Job Role you need to interact with internally in the organization to enable success in your day to day work
- Business HR Team
- Corporate HR for staffing, internal movement, training, learning and development
- Finance Team
- Facilities Team
External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work
- Clients
Qualifications
Minimum 10 years of experience within the BPO industry in senior VP Position
SKILLS AND KNOWLEDGE
Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills
Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills
#J-18808-LjbffrVice President- Healthcare Operations Management- BPO
Posted 1 day ago
Job Viewed
Job Description
Responsibilities
Role Responsibilities
Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery
? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system
? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)
Ensure client satisfaction on all SLA’s and given parameters
? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available
? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation
People management
? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement
? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives
? Process improvement
? USD value delivered to Client.
Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively
DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery
KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization
INTERACTIONS
Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team
External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work
? Clients
Qualifications
Minimum 10 years of experience within the BPO industry in senior VP Position
SKILLS AND KNOWLEDGE
Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills
Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills