25 External Communications jobs in South Africa

To develop and support the implementation of media relations operational plan aimed at enhancing effective relations with the media as well as support the broader reputation enhancement of the SABS.

The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.

SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy. Please note that applications received after the closing date will not be considered.

• Diploma + Advanced Diploma / B-Degree in Public Relations, Journalism or Communication or a related field. (NQF Level 7)

• 8 years relevant work experience in media relations (Operational Level)
• 4 years specialist experience (Operational Level)
• Proven track record in developing media relations strategies and annual media plans at corporate level (Operational Level)
• Proven track record in writing and disseminating media releases. (Operational Level)

• Contribute to the development of and implement a media relations operational plan in collaboration with the Head.
• Develop and implement an annual media plan with quarterly deliverables in collaboration with the Head.
• Provide subject matter expertise to the organisation regarding media relations protocols and processes.
• Communicate overall media trends and results to the various business unit managers in consultation with the Head.
• Act as media liaison for the SABS, when required.
• Review media policies and procedures in consultation with the Head, as and when required.
• Identify opportunities to improve media exposure.
• Resolve media relations queries professionally within scope of control and timeously according to approved standard operating procedures, in consultation with the Head.
• Develop and maintain appropriate relationships with the media.
• Responsible for the dissemination of media releases in consultation with the Head, and management of a media list.
• Ensure the effective media monitoring of SABS operations.
• Release disseminated press releases to the SABS Marketing & Communications business unit for inclusion on relevant channels (e.g., website, social media, internal email, etc.) in consultation with the Head.
• Implement all media initiatives according to the approved standard operating procedures to minimize all brand risk and build the SABS corporate identity in the market.
• Collaborate with internal stakeholders on media initiatives when required.
• Provide input and compile reports and presentations as requested
• Research and update the head regarding the latest media best practice

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
• Support and provide evidence to all internal and external audit and regulatory requirements.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

• Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation's reputation.
• Represent and participate in the organisation's committees and tasks teams when required.
• Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
• Actively liaise and build relationships with SABS clients and service providers to ensure that the service standards are met appropriately.
• Effectively manage customer complaints through timeous resolution and/or escalation as required.
• Analyze queries and develop mechanisms to proactively resolve common issues and share lessons learned.

Purpose Statement

To develop and support the implementation of media relations operational plan aimed at enhancing effective relations with the media as well as support the broader reputation enhancement of the SABS.

About SABS

The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.

SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy. Please note that applications received after the closing date will not be considered.

Qualifications

• Matric
• Diploma + Advanced Diploma / B-Degree in Public Relations, Journalism or Communication or a related field
• NQF Level 7

Experience

• 8 years relevant work experience in media relations
• 4 years specialist experience
• Proven track record in developing media relations strategies and annual media plans at corporate level
• Proven track record in writing and disseminating media releases

Functional Management

• Functional Management
• Contribute to the development of and implement a media relations operational plan in collaboration with the Head.
• Develop and implement an annual media plan with quarterly deliverables in collaboration with the Head.
• Provide subject matter expertise to the organisation regarding media relations protocols and processes.
• Communicate overall media trends and results to the various business unit managers in consultation with the Head.
• Act as media liaison for the SABS, when required.
• Review media policies and procedures in consultation with the Head, as and when required.
• Identify opportunities to improve media exposure.
• Resolve media relations queries professionally within scope of control and timeously according to approved standard operating procedures, in consultation with the Head.
• Develop and maintain appropriate relationships with the media.
• Responsible for the dissemination of media releases in consultation with the Head, and management of a media list.
• Ensure the effective media monitoring of SABS operations.
• Release disseminated press releases to the SABS Marketing & Communications business unit for inclusion on relevant channels (e.g., website, social media, internal email, etc.) in consultation with the Head.
• Implement all media initiatives according to the approved standard operating procedures to minimize all brand risk and build the SABS corporate identity in the market.
• Collaborate with internal stakeholders on media initiatives when required.
• Provide input and compile reports and presentations as requested
• Research and update the head regarding the latest media best practice

Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
• Support and provide evidence to all internal and external audit and regulatory requirements.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

Stakeholder Management

• Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation's reputation.
• Represent and participate in the organisation's committees and tasks teams when required.
• Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
• Actively liaise and build relationships with SABS clients and service providers to ensure that the service standards are met appropriately.
• Effectively manage customer complaints through timeous resolution and/or escalation as required.
• Analyze queries and develop mechanisms to proactively resolve common issues and share lessons learned.

Job Description
Key Performance Output
Responsibilities
The successful candidate will be reporting to the Senior Manager Corporate Communications, and will be responsible but not limited to the following:

• Research applicable stakeholders to identify opportunities for engagement.
• Oversee the stakeholder engagement processes and plans and ensure execution thereof.
• Monitor and measure action plans for continuous improvement. Oversee external communication platforms.
• Develop and implement media plan and strategy.
• Manage the researching, writing and collating of articles, media releases etc., for the organisation and conducting final quality assurance of all content.
• Plan and oversee media events.
• Second line spokesperson in absence of Brand Marketing & Communications Lead, receiving and responding to media requests.
• Build and nurture partnerships with various stakeholders, media and industry bodies
• Provide input into operational budget, monitor and conduct forecasting.
• Track, manage and maintain Airports Company South Africa publicity.
• Proactively identify media engagement and publicity opportunities.
• Support and collaborate in various projects.
• Develop project -specific plans when required and support implementation.
• Adhere to and ensure adherence to statutory regulations, organisational standards, policies and procedures.
• Manage media monitoring and analysis of the media coverage for the organisation.
• Compile and submit relevant reports.
• Supervise and monitor service provider according to contract requirements.

Technical Skills And Experience
The following skills and experience will be required:

• Bachelor's Degree (3 years - 360 credits) NQF level 7 in Marketing / Communications / Public Relations/Journalism is essential.
• 4-6 years operational experience in Marketing / Communications / Public Relations is essential.
• MS Office proficiency on an intermediate level.
• Code B; Motor vehicle licence

Competencies

• Report Writing
• Communication
• Analytical Thinking
• Planning and Organising
• Customer Service Orientation
• Problem Solving
• Networking & Relationship Building
• Knowledge of Applicable Legislation
• Financial Management
• Product and Brand Knowledge
• Project Management
• Presentation
• Conflict Management

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.

Overview
About PepsiCo
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes Lay's, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the centre of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. For more information, visit

Responsibilities
What we're looking for:

• Design and deliver a fully integrated external communication plans and strategies for SA in its full scope by championing and executing an Annual Operating Plan (AOP) including, external, executive communication as well as Corporate & Social Impact.
• Actively managing relations with stakeholders (media, influencers, agencies, event owners, public figures) to ensure right corporate positioning of PepsiCo within the community and external stakeholders
• Build new communication platforms/ tactics and develop new opportunities for reach and engagement
• Monitoring the industry and external climate to advise on public relations strategy and positioning.

Corporate Communications:

• Lead the strategic planning of corporate communication strategy
• Taking ownership of storytelling with new and creative ideas for PepsiCo's corporate and Social impact initiatives through speeches, press releases, feature articles, social media posts, etc.
• Monitoring the industry and external climate to advise on public relations strategy and positioning.
• Actively manage relations with media to ensure right corporate positioning of PepsiCo within the community and external stakeholders
• Developing contacts with key public figures and influencers.
• Leading all on ground company owned events by liaising with the relevant agencies
• Build new communication platforms and develop new opportunities for reach and engagement
• Identify speaking opportunities to top management team. Create speeches, communication and briefing material for management team.
• Liaise and coordinate the work with EMEA COE and global team
• Closely monitoring and management of crisis communications (offline and online) while proactively developing communication plans to mitigate recurrent issues on media channels. Handling executive team alignment on urgent / negative news in the media, as well as relevant teams.
• Leading on direct media inquiries
• Handling legal contracts with third parties and external partners
• Onboarding new agencies to upgrade our communication strategy

Managing the PR agency

• Managing daily interaction with our PR agency/main focal point
• Briefing agencies on all PepsiCo's initiatives/campaigns/events
• Work closely with agency to develop annual communications plans and ongoing activities
• Managing daily/weekly/monthly reporting from agency
• Identifying and filtering speaking opportunities & interviews
• Working closely with the agency on developing all the PR statements, briefing documents, media plans, special reporting, etc.
• Leading PR agency pitches and briefs

Managing and handling corporate strategic sponsorships:

• Identifying strategic sponsorships that serve our corporate communication agenda
• Negotiating and ceiling budget and benefits
• Handling the contract and sponsorships details
• Leading on ground execution and relevant activations

Budgeting & Financial Reporting:

• Budget for Communications annual expenditure (PR, events, sponsorships)

Brand Communications Strategy & Execution

• Develop, lead, and execute strategic brand communications plans that are:

• Anchored in brand purpose and business objectives.

• Focused on strengthening brand positioning in alignment with consumer insights.
• Designed to craft relatable and relevant brand and corporate stories that resonate with consumers, key opinion leaders (KOLs), media, and other stakeholders.
• Built to protect and enhance brand and corporate reputation, ensuring alignment with corporate values and narrative.
• Translate global brand messaging into locally relevant narratives and activations, rooted in cultural insight and market dynamics.
• Capitalize on cultural moments and real-time opportunities that enhance brand relevance.

• Aligned with global and regional brand guidelines, while tailored to local market context.

• Contribute to brand AOPs (Annual Operating Plans) to ensure communication efforts reinforce the brand's relevance and cultural fit within the Mexican market.

Reputation Management & Issues Preparedness

• Monitor the external environment—including socio-political trends, cultural conversations, and media sentiment—to:

• Identify opportunities for cultural relevance and real-time engagement that support brand storytelling.

• Prevent and manage potential crisis scenarios through proactive risk assessment and reputation management.

• Address sensitive issues early, mitigating risks through coordinated communication strategies and stakeholder alignment.

• Safeguard the long-term equity and trust of the brand by ensuring all communication is transparent, authentic, and consistent.

Corporate Affairs Integration

• Align brand communications efforts with corporate communications, sustainability, and ESG strategies.
• Identify opportunities for corporate-brand storytelling that reflects PepsiCo's values and contributions to society.

Stakeholder & Media Relations

• Build and maintain strong relationships with:

• Media outlets, editors, and journalists to secure impactful earned coverage.

• Influencers, creators, and KOLs to amplify brand storytelling and reach diverse audiences authentically.
• Industry associations, NGOs, and community leaders, where relevant, to deepen brand credibility and advocacy.
• Ensure accurate, timely, and positive coverage that aligns with strategic brand priorities.

• Ensure at least 70% positive/ neutral tonality of coverage annually

• Serve as a strategic advisor to internal stakeholders:

• Collaborate cross-functionally with brand marketing, corporate affairs, legal, commercial, and insights teams.

• Keep the organization informed of communication plans and serve as a proactive advisor on potential opportunities or risks.
• Embed a communications lens into broader business initiatives to elevate the brand's presence and impact.

Team & Agency Leadership

• Lead and coordinate the Brand Communications team in SA, ensuring:

• Effective management of PR agencies and communication partners for timely, high-quality execution.

• All messaging is aligned with global brand narratives and PepsiCo's corporate messaging.
• Achievement of communications KPIs such as earned media reach, sentiment, brand engagement, and share of voice.

• Efficient budget allocation and ROI tracking of communication activities.

• Foster a culture of creativity, agility, and accountability within the communications function.

Measurement & Continuous Improvement

• Track and analyze communications performance, providing regular updates to brand and business leadership.

• Apply learnings to continuously optimize future strategies and storytelling approaches.

• Benchmark against industry best practices to ensure communication efforts are innovative and competitive.
• Define and track KPIs (e.g., media reach, sentiment, SOV, brand affinity, issue responsiveness).
• Evaluate campaign and media impact; share insights and recommendations with internal stakeholders.

Governance, Compliance & Brand Safety

• Ensure all communications comply with local regulations, brand guidelines, and internal governance policies.

• Work with Legal and Public Policy to mitigate risk in messaging and partnerships.

• Maintain crisis communication protocols and spokesperson training processes.

Qualifications
What will qualify you for the role
:

• Bachelor's degree in mass communication or marketing
• Backgrounds preferred are marketing, public relations and communications. At least 8 years of experience.
• Strong communication, event management and public relations track-record
• Strategic thinking
• Strong communicator and storyteller/maker.
• Excellent knowledge of media landscape and various media channels and platforms.
• Ability to interact with variety of stakeholders
• Teamwork spirit
• Time management and ability to prioritize
• English, both spoken and written
• Strong experience in crisis prevention and management
• Communication strategist, with consumer brands, marketing, brands with purpose and corporate experience
• Great networking and corporate relations building and management
• Required experience in developing and leading impactful PR and communications campaigns, in core entertainment, lifestyle, sports, gaming, celebrity, sustainability, technology, corporate communications, among other.
• Bachelor's degree in communications or related field.
• Excellent coordination, collaboration, leadership, communication and decision-making skills; ability to balance business priorities, communication strategy and execution facing segmented audiences
• Outstanding public relations skills, including the experience and confidence to drive coverage and pop-culture relevance
• Knowledge of SA's digital media and social media spheres, with the capacity to identify opinion leaders, influencers, and relevant messaging
• Creative skills to develop original, innovative and impactful ideas, concepts and communication strategies
• Proven track record in developing and executing earned media campaigns, handling sensitive issues, and building brand reputation.
• Demonstrated ability to lead cross-functional teams and agencies in a fast-paced environment.

"PepsiCo is an Equal Opportunity Employer in line with the Employment Equity Act"

Company Description

DNA Brand Architects is a brand communications agency located in the Fourways area, Johannesburg . With 13 years of experience, we have thrived as an independent agency, creating success stories with our dedicated team and esteemed clients. We are known for making wow stuff happen for brands with an unstoppable hunger for greatness.

We are looking for an experienced Publicist / Media Relations Specialist

We're on the lookout for a seasoned professional with a sharp eye for culture, corporate and consumer-ready stories. Someone who can turn financial services content into impactful media coverage.

Key skills we're looking for:

• Media Relations Expertise: Strong media contacts and proven ability to secure consistent, high-quality coverage to boost our client's visibility.
• Project & Communications Management: The ability to manage multiple communication streams, align messaging, and prioritize effectively to ensure our client's news cycle remains powerful and uncluttered.

If you're ready to take on the challenge of shaping not just a brand's communications, but also how it's perceived across both corporate and consumer spaces, we'd love to hear from you.

Skills/Qualifications

• Extensive experience in managing diverse client portfolios
• Strong ability to handle various client personalities and demands
• Excellent workload management and prioritisation skills
• Strong project management skills
• Strong media relations
• Bachelor's or related qualification
• PR Agency Experience essential

If you do not hear from us within two weeks we thank you for your application, however please assume that your application has not been successful.

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Head: Media Relations and Issues Management is a senior leadership role, that reports into the Managing Executive Group Communications, and is responsible for setting, enabling and driving the organisation's media engagement strategy and managing reputational risk through proactive and reactive communications. This role is pivotal in positioning the organisation positively in the public domain, building trusted media relationships, and leading strategic responses to complex issues and crises. The role drives functional strategy integration and sets standards for media relations.

Job Description

Key Accountabilities:

Accountability: Develop and Implement the Media Relations and Issues Management Strategy

• Develop and execute communications strategies that support the Absa Group strategy; the CEO Office; the AGL Exco and Board – this includes both tactical communications in line with business operations and reputation management issues, as well as proactive communications to effectively position these stakeholders in line with the corporate ambition and in partnership with Group Public Relations.
• Provide strategic, issue and crisis communication advice (reputation management) - including formal and informal scanning (communication, customer and environmental insights) and issues identification, monitoring, and redress.

Accountability: Thought leadership creation and positioning for key stakeholders

• Working closely with Group Public Relations and Corporate Communications to develop communications initiatives that will effectively position Absa Group, the CEO and the Group leadership in the market, in line with the respective focus areas as outlined in the Group strategy.
• Represent the Group on relevant industry bodies, to influence and shape the landscape of communications practice on the African continent.

Accountability: Sharing of insights and best practice/ educating internal stakeholders on strategic media relations

• Maintain an up-to-date understanding of competitor media relations/PR/thought leadership activity – to ensure Group Communications and Corporate Affairs leadership are kept abreast of market activity and opportunities to enhance the Group's voice and distinctiveness in the market.
• Provide thought leadership to the Corporate Affairs teams, as well as communications practitioners across the Group – to ensure the community is equipped to effectively deliver world class communications activity (innovation, new methods, new channels etc.)

Accountability: Creation and Oversight of the Media Governance Framework

• Design and implementation of Absa's media relations policy, standards, strategy, framework and governance oversight.
• Develop and embed a differentiated, robust and consistent group-wide media relations expertise that utilises best-in-class approaches and embeds Absa's desired media relations framework and approach.
• Design and implement robust media data analysis and insights generation to facilitate data-driven proactive and reactive media responses using strategic intelligence
• Provide Media Relations subject matter expertise and advisory to business and key stakeholders in support of the Group Communications strategy

Accountability: Control measures

• Understand the control measures applicable to the role through reading the Code of Conduct and other training allocated. Where responsible for risks and controls ensure that these are appropriate and fit for purpose.
• All mandatory training completed to deadline and understood within given timescales.
• Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures.
• Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records.
• Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence.

Accountability: People Management

• Develop and sustain a high performing team in line with Absa's desired culture, people management practices, standards and target colleague experience, including effective coaching, development, performance management and engagement.
• Establish and maintain a succession plan for key roles in your team in line with Absa's talent management practices.

Competencies:

• Strategic agility and sound judgment under pressure.
• Business Acumen
• Customer focus
• Results orientation
• Problem solving and issues management
• Strong interpersonal and influencing skills.
• High emotional intelligence and resilience.
• Ability to navigate complex stakeholder environments.
• Media-savvy with a proactive and solutions-oriented mindset.
• Commercial acumen
• Innovation
• Inspirational people leadership
• Collaboration and Influencing

Minimum Requirements:

• B Degree in related field NQF 8
• 10+ years of strong communications experience
• 8 years in a multinational corporate communications environment
• Solid existing journalist/media relations experience and relationships
• 5years leading and managing diverse and remote teams
• Strong crisis/issues management experience
• Working in complex matrix environments
• Pan African experience
• Flexibility in working after hours and/or over weekends

Education

Bachelor`s Degrees and Advanced Diplomas: Communication Studies and Language (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Location

City of Ekurhuleni

Remuneration

R 1,461,024 to R 1,805,488 - Total cost to company

Assignment Type

Fixed Term Contract

Workplace: EGSC Building, Cnr. Cross & Roses Streets, Germiston

Key performance areas:

• Input and advise on strategic capability and leadership to develop, integrate and drive the communications and media strategy, ensuring effective delivery of compliance and governance
• Ensure operational processes to ensure effective communication functions and logistical management and utilization of technology to benefit the community of the CoE
• Ensure governance and risk management compliance to ensure compliance with all relevant legislation, policies, processes and resolutions and minimize risk for the communications and media division
• Ensure effective financial management and processes to ensure the effective allocation and utilization of funds
• Drive customer service orientation to ensure excellent customer service delivery to all stakeholders
• Implement and manage effective people management to provide a meaningful context, setting performance standards in order to enhance productivity, capacity and high staff moral
• Ensure accurate and timely flow of communication through effective utilisation of press and publicity systems, communication systems and processes
• Deliver and guide innovative, integrated media campaigns through ensuring effective prioritisation and flow across the organisation
• Develop media implementation programmes and plans, ensuring effective roll out and implementation
• Develop, integrate and monitor communication and media quality print publications and manage corporate identity
• Develop and maintain collaborative working relationships within the press and publicity communities and ensuring proactive management of the CoE reputation
• Plan, direct and manage implementation of customer education strategies and programmes

Core Requirements:

• Bachelor's Degree in Communication or equivalent NQF Level 7 qualification
• 8 years' experience in a similar environment of which at least 4 years must have been at senior management level
• A valid driver's license
• Operation planning and reporting skills
• Quality orientation
• People management and empowerment skills
• Effective communication skills with the ability to build trusting relationships
• Analytical thinking

Enquiries: Tel: Natasja Havenga

Note: The successful candidate who does not have the NQF Level 5 Finance Management qualification will be required to obtain it within 18 months, in terms of the National Treasury Requirement.

Appointments will be made on a 5 (five) year fixed term and will be subject to the signing of an employment contract, performance agreement and disclosure of financial interest. Candidates will be subjected to relevant competency assessment as well as security clearance / vetting processes.

Applications will not be considered if the necessary copies of the required qualifications, identity documents, driver's license (if applicable) and current professional registration (if applicable), are not attached to the application / CV. Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.

Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.

Sign up to Apply for this Job

We are seeking a proactive and detail-oriented Public Relations & Communications Administrator to support daily operations through effective communication, coordination, and data management. This role serves as the central point of contact between our team, clients, agents, doctors, and pharmacies. Responsibilities include handling calls, emails, social media messages, administrative tasks, and basic data capturing. You'll also assist in routing any medical-related queries to the appropriate personnel.

Key Responsibilities:

• Act as the main contact for incoming customer communication (phone, email, social media).
• Respond to general questions and ensure timely, professional replies across all platforms.
• Manage social media inboxes and escalate issues when needed.
• Coordinate and communicate with agents, doctors, and pharmacies as required.
• Perform administrative support tasks such as scheduling, follow-ups, and maintaining communication logs.
• Handle basic data capturing and updating of internal systems or spreadsheets.
• Route medical-related questions to the appropriate team members; no clinical advice required.
• Support public relations efforts by maintaining a consistent, professional brand voice in all communications.

Qualifications:

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Experience in customer service, admin, or communications roles.
• Confident using phone systems, email, spreadsheets, and social media platforms.
• High attention to detail, especially when capturing and entering data.
• Professional and calm under pressure; able to manage sensitive information appropriately.
• Prior experience in a health, wellness, or service-focused industry is an advantage.

Job Type: Full-time

Pay: From R10 000,00 per month

Work Location: In person

Company Description
Energy Capital & Power (ECP)
is a leading global investment platform focused on the energy sector. We provide industry insights, strategic networking opportunities, and high-impact events that drive investment and development across Africa and beyond. Through our conferences, media, and advisory services, we connect stakeholders, promote key projects, and shape the future of energy.

Job Description
Position Overview
We are seeking a strategic and proactive Public Relations (PR) Manager to join our growing team.

This newly created role is integral to enhancing ECP's brand reputation and visibility across our

portfolio of events, publications and services. The PR Manager will be responsible for developing and

executing public relations strategies that align with ECP's goals, build strong media relationships

across the energy, mining and mainstream sectors, and deliver measurable results in terms of

coverage and engagement.

Key Responsibilities
Strategic PR Planning

• Collaborate with the Marketing Director, Project Directors, Commercial Director and Managing Editor to design and implement PR strategies tailored to events, publications and services objectives, target audience, and messaging.
• Develop messaging frameworks and timelines aligned with key campaign milestones.

Media Relations

• Build, maintain, and nurture relationships with global energy and mining industry media, international press, and local outlets in key markets.
• Proactively pitch stories, announcements, and interviews to relevant journalists and media outlets.
• Ensure ECP receives consistent, high-quality coverage in targeted media platforms before, during, and after each event.

Content Development and Distribution

• Draft and distribute press releases, media advisories, and executive quotes for announcements, partnerships, and speaker confirmations.
• Tailor communications to fit different platforms and target audiences (trade, business, mainstream).
• Work with Managing Editor to align content and messaging

Media Engagement and Management

• Maintain and regularly update the ECP media contact database.
• Handle media invitations and accreditation processes for each event.
• Coordinate media interviews with clients, speakers and senior leadership onsite.
• Coordinate press briefing sessions pre-event and onsite.
• Manage the media center and press operations at events, ensuring smooth operations and journalist satisfaction.

Local PR & Agency Management

• Engage with appointed local PR and communications agencies in local markets.
• Brief and manage local PR agencies to ensure alignment with global messaging and objectives.
• Oversee the delivery of services by partner agencies and ensure accountability on agreed KPIs and timelines.

Media Partnerships

• Support the negotiation and execution of media partnership agreements with key outlets.
• Coordinate deliverables with partners and ensure visibility of media partners before and during events.

Crisis Communication

• Develop and maintain crisis communication plans, in coordination with senior leadership.

Reporting and Analysis

• Track media coverage and compile post-event PR reports detailing reach, sentiment, placements, and ROI.
• Provide strategic recommendations for improvement based on performance analysis.

Qualifications

Qualifications And Requirements

• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
• 5+ years of proven PR experience, ideally within the energy sector.
• Ability to travel internationally on a regular basis.
• Strong network of media contacts, particularly in energy, mining, business, and international media.
• Exceptional writing, editing, and verbal communication skills.
• Ability to manage multiple projects, stakeholders, and tight deadlines.
• Experience working onsite at events and coordinating media activities.
• Proficiency in media monitoring and PR software.