13 Expert Consultant jobs in South Africa

Position:
Management Consulting Intern

Location:
Sandton, South Africa

Start Date:
Immediate

Role Overview:

We are looking for a highly motivated and detail-oriented Management Consulting Intern to join our dynamic team. In this role, you will gain hands-on experience supporting various management consulting projects, particularly in bid and proposal management, project administration, and research.

Key Responsibilities:

As a Management Consulting Intern, you will:

• Bid & Proposal Management:
• Create, prepare, and submit bids/proposals for tenders.
• Ensure all submissions meet client requirements and deadlines.
• Project Administration and Coordination:
• Assist in the coordination and administration of consulting projects, ensuring smooth workflow and proper documentation.
• Report Writing & Documentation Management:
• Write, review, and edit project reports and consulting deliverables.
• Maintain and organize critical project documentation via OneDrive.
• Ensure that all certified documents are up-to-date and valid.
• Research & Analysis:
• Conduct research to support consulting projects and strategic initiatives.
• Assist with preparing presentations and client-facing documents.
• Team Collaboration & Support:
• Participate in internal and client meetings as required.
• Support senior consultants in preparing reports and documentation.
• Client engagement & Support:
• Attend client meetings and provide support for presentations and other engagements

Skills & Qualifications:

The ideal candidate should have the following qualifications and skills:

• Education:
• A post-graduate qualification or currently pursuing a post-graduate qualification in Commerce, Humanities or Industrial Engineering
• Key Skills:
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong research, report writing, and analytical skills.
• Excellent verbal and written communication abilities.
• Personal Attributes:
• Self-driven with a strong desire for professional growth.
• Highly organized with strong attention to detail.
• Ability to handle multiple tasks and work independently.
• Additional Requirements:
• Valid driver's license.
• Flexibility to work beyond normal office hours when required.
• Willingness to travel as needed.

This is a remote position.

Position: Expert Travel Consultant Location: Remote / Work from Home but based in Southern Africa Salary: ZAR35k – 38k negotiable, Plus Monthly target bonus, Plus Medical aid coverage, Plus Paid vacation

Are you passionate about crafting unforgettable travel experiences? Do you possess extensive knowledge of East and Southern Africa? Are you ready to dive into planning safaris for our North American clients?

If so, we want you to join our team at a leading luxury travel company headquartered in Canada with offices in Victoria Falls and Maun.

Key Responsibilities:

Requirements:

Why Join Us:

If you're ready to take your career to new heights and join a dynamic team of travel experts, apply now by submitting your resume and cover letter to RMV Solutions.

Be a part of our clients' journey in creating unforgettable bespoke travel experiences for our clients! Our client is an equal opportunity employer and welcomes applicants from diverse backgrounds.

Understand/workshop the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for Business Blueprint document.

Basic understanding of ABAP debugging (Workbench related knowledge of new development/enhancements).

SAP Configuration EWM, WM and MM.

Planning, preparation, documentation and execution of Tests.

Integration testing with other modules (PP, PM, SD, MM).

Understand interfaces, IDOC and RFC's processing.

Preparing and assisting with the migration and cut over for MM and EWM objects.

Preparing User manuals and conducting training to business process owners.

Go-live preparation and post Go-live support.

Interaction with clients through meetings, calls and emails.

Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level Agreements).

Responsible for troubleshooting issues for the system and providing support.

Executing the required changes through configuration.

Executing the analysis and resolution of Production Support calls.

Raising Change Requests (CR's) and writing Functional Specifications for them.

Preparing test data for testing of CR's (Change Requests).

Testing CR's (Change Requests) and preparing test results.

Carrying out regression testing.

Interact with consultants of other modules.

User interface transactional solutions.

Relevant IT degree or 10+ years industry working experience.

Essential Skills Requirements:

SAP ECC/R3

SAP S4/HANA

SAP EWM

SAP WM

Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.

Advantageous Skills Requirements:

SAP WM & EWM Module Configuration.

Test Automation experience (using Tosca for example).

Development documentation.

Analyse and solve SAP Module issues.

Conduct SAP Module process configuration.

Update and maintain all SAP Module functional documentation.

Analyse and scope End-user authorisation roles.

Conduct Unit tests, Integration tests and System Integration security tests.

Proactively propose solutions to improve the support of (new) business processes.

Support the functional team with issues and provide a solutions-based approach.

Working knowledge of AWM and Agile Tool Chain.

Work to conform to client's Group IT Security Instructions.

Work to conform to SAP Development guidelines.

Problem solving capabilities.

Ability to work as part of a team.

Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality.

Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users / business representatives.

Strong ability to understand and interpret business needs and requirements with an aptitude to move concepts through to proposal and successful implementation.

Strong presentation skills.

Above-board work ethics.

Ability to work under pressure.

Sound Conflict Management skills.

Flexibility to take up different tasks in the project.

Ability and willingness to coach and give training to fellow colleagues and users when required.

Willing and able to travel internationally.

More than 10 Years

Fair knowledge across all SAP modules.

Initial focus on master data.

Ability to assist with problem identification and possible solution by means of skills such as code debugging.

The following functional skills are essential:

Documentation of as-is and to-be business processes.

Coordinate with other module SAP Consultants for Integration requirements.

Provide System Proposal / System Design Specifications to Technical team for any Customized developments objects.

Preparation of test cases and user manuals.

Support experience.

S/4HANA Functional experience will be advantageous.

Solution Manager experience will be advantageous.

SAP Module Configuration.

Development documentation.

Analyse and solve SAP Module issues.

Conduct SAP Module process configuration.

Update and maintain all SAP Module functional documentation.

Integration between other SAP and non-SAP Solutions.

Analytical and problem-solving skills.

Communication and Presentation skills.

Analyse and scope End-user authorisation roles.

Conduct Unit tests, Integration tests and System Integration security tests.

Proactively propose solutions to improve the support of (new) business processes.

Support the functional team with issues and provide a solutions-based approach.

Qualifications/Experience:

SAP Certification.

Bachelor's degree in IT or Accounting.

8 years+ experience.

Essential Skills Requirements:

SAP SD – Functional / Ability to Debug.

Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.

Advantageous Skills Requirements:

SAP ABAP, Modelling & UI5 Knowledge (Advantageous).

SAP FICO (SAP S/4 HANA advantageous).

SAP FIORI (Advantageous).

SAP MDG – Master Data Governance (Advantageous).

SAP VMS – Vehicle Management Systems (Advantageous).

SAP FI (Advantageous).

German speaking (advantageous).

Flexibility to work some weekends / shifts or longer hours if required.

Experienced in Agile Methodology (advantageous).

Experienced in using Agile Tools such as Confluence and JIRA (advantageous).

Experienced in using Test Tools such as HP ALM and JIRA (X-Ray) (advantageous).

Flexibility to travel abroad.

More than 10 Years

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people's lives.

About the Consulting Risk Management Team

The Consulting Risk Management (CRM) team is a group of risk management professionals. We work strategically, hand in hand with UK leadership, engagement leaders and teams helping them navigate the numerous and often unexpected challenges that developing and delivering exceptional client service brings. You will be joining a high performing risk management team with a wealth of experience, whether you are based in
Johannesburg, Cape Town or Durban
.

We support the Consulting business through the entire engagement lifecycle by providing a consultative and collaborative approach to risk management, enabling delivery of complex, multi-million-pound, multi-territory, tech-enabled transformation projects for our clients.

About Consulting

The UK Consulting Line of Service is in the business of transformation. We combine strategy, technology and management consulting expertise to help organisations succeed. We deliver a wide variety of services to our client base, including large-scale, complex technology implementations and transformations.

Qualifications, experience & skills

Qualifications / certifications:

• Degree in Commerce / Accounting/Finance / Business / Law / Risk Management

Experience:

• 5-6 years of relevant professional experience
• Minimum of 1 year experience in a management or team leadership role.
• Preferably experience working in a regulated business

Skills:

• An ability to develop and maintain strong relationships built on trust within the business and wider risk management community.
• The ability to analyse complex issues, use multiple sources of information to develop solutions, apply judgment and provide pragmatic recommendations.
• Excellent organisational skills with the ability to drive, manage and deliver multiple tasks and projects, even when under pressure, and be open to working in a changing environment.
• The potential to analyse and assess information, including contracts, regulatory and legislative materials, to be able to give accurate and practical advice.
• Desire to develop technical skills and be prepared to seek out knowledge on risk and compliance issues.
• Ability to communicate clearly and with self-confidence to all levels of staff, including at the most senior levels.
• Effective oral and written communication with the ability to provide well-reasoned and self-assured responses, even when challenged.
• An ability to take the initiative but keep others informed of progress and escalating issues where appropriate.
• Strong reporting skills, with an ability to develop templates and review draft reports, along with strong change management skills including behavioural and cultural change.
• Ability to line manage and coach a small team of more junior staff

Desirable skills

• Experience from working in a Consulting client facing role particularly in relation to technology-enabled transformations, technology products, digital offerings, emerging technology or tech alliances, and/or a risk or compliance role, is desired but not essential. You will receive coaching and the opportunity to become a subject matter expert in the field of risk management
• Communicating with impact and empathy
• Developing self and others through coaching
• Building and sustaining relationships with "internal clients"
• Being passionate about client service
• Being curious – learning, sharing and innovating
• Leading and contributing to team success
• Demonstrating courage and integrity and professional skepticism
• Acquiring and applying commercial and technical expertise
• Being open-minded, practical and agile with change

Responsibilities

The successful individual will have the opportunity to develop beneficial relationships across the UK firm including with specialists from our legal, conflicts, data protection and compliance teams, while gaining an invaluable insight into our Consulting strategy. You will be provided with coaching to allow you the opportunity to become a subject matter expert in the field of risk management and gain valuable transferable skills including leadership, influencing, negotiation and analytical skills. Responsibilities will include, but not be limited to:

Driving Risk & Quality Management for the business

• Providing support to the business through our query advisory service, advising client facing teams with regard to risk management issues, as and when they require assistance and guidance.
• Advising and supporting engagement teams in managing the wide range of risks related to the development of opportunities and delivery of services to clients. You will be aligned to support one of our Solutions and will have the opportunity to learn about the services they provide and build relationships with key individuals in this team.
• Helping to upskill and knowledge share with the business on risk matters such as key changes to process and policy.
• Opportunities to advise teams on the risks associated with their use of technology and provide support for teams who are proposing to launch new services.

Transformation / projects

• Contribution to and influencing of the development and revision of policies and methodology and working with teams to successfully implement those changes.
• Proactively identifying and driving forward continuous improvement opportunities to improve the way we manage risk.
• Responsibility for taking on the rewarding task of assisting in the identification of the training needs of the Consulting population and contributing to the design and delivery of key risk management training for Partners and staff.

The role

The CRM team is seeking a curious, motivated and agile Manager to join our team. This is a varied, interesting role that provides an opportunity for personal development - no two days will be the same The role includes a variety of responsibilities, including operational risk management by advising teams across the Consulting business on a wide range of matters such as contractual and delivery risk on engagement opportunities alongside more strategic projects to improve how risk is managed across the firm.

Coordinate and resolve Change Management (CM), Critical Incident Management (CIM), and Incident Management (IM) tickets, ensuring timely closure within defined SLAs.

Lead and manage Problem Management (PM) tasks, identifying and addressing underlying issues.

Control and maintain SAP systems operations, ensuring compliance with IT internal controls and high availability.

Support the Feature Team in an Agile environment by managing assigned User Stories and performing ticket duty services as needed.

Develop and implement strategies for SAP system optimization, manage upgrades and migrations, and ensure systems compatibility with organizational strategies.

Engage with clients through meetings and communications, prepare system documentation per ISO standards, and develop Business Blueprint documents.

Provide technical support to the SAP Basis team, collaborate with other IT teams for seamless integration, and conduct regular audits of SAP systems.

Participate in strategic planning for SAP systems, propose solutions for improving business processes, and stay updated on the latest SAP technologies and trends.

Qualifications/Experience:

Degree in Information Systems or equivalent experience.

Minimum of 8 years IT working experience. ITIL process knowledge and work experience (Required).

Minimum 6 years' experience in SAP Basis (Required).

SAP Certified Technology Associate - SAP HANA 2.0 and / or SAP Certified Technology Consultant - SAP S/4HANA System Administration (Required).

Project Management experience and / or certification (Advantageous).

Solution Manager experience (Advantageous).

Essential Skills Requirements:

Extensive experience in SAP Basis administration and management.

Intermediate SuSe Linux Operating System administration.

Advanced Oracle and SAP HANA Database administration.

Exposure to Cloud technologies, preferably Azure or AWS.

Incident Management (IM), Change Management (CM), Problem Management (PM).

Expertise in performance tuning, optimization of SAP systems and SAP security.

Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.

Advantageous Skills Requirements :

General Cloud IaaS knowledge i.e., MS Azure; AWS.

Motor or related manufacturing experience.

JIRA and Confluence exposure.

Strong communication and interpersonal skills.

ITIL certification.

More than 10 Years

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people's lives.

About the Consulting Risk Management Team

The Consulting Risk Management (CRM) team is a group of risk management professionals. We work strategically, hand in hand with UK leadership, engagement leaders and teams helping them navigate the numerous and often unexpected challenges that developing and delivering exceptional client service brings. You will be joining a high performing risk management team with a wealth of experience, whether you are based in
Johannesburg, Cape Town or Durban
.

We support the Consulting business through the entire engagement lifecycle by providing a consultative and collaborative approach to risk management, enabling delivery of complex, multi-million-pound, multi-territory, tech-enabled transformation projects for our clients.

About Consulting

The UK Consulting Line of Service is in the business of transformation. We combine strategy, technology and management consulting expertise to help organisations succeed. We deliver a wide variety of services to our client base, including large-scale, complex technology implementations and transformations.

Qualifications, experience & skills

Qualifications / certifications:

• Degree in Commerce / Accounting/Finance / Business / Law / Risk Management

Experience:

• 2-3 years of relevant professional experience
• Preferably experience working in a regulated business

Skills:

• An ability to develop and maintain strong relationships built on trust within the business and wider risk management community.
• The ability to analyse complex issues, use multiple sources of information to develop solutions, apply judgment and provide pragmatic recommendations.
• Excellent organisational skills with the ability to drive, manage and deliver multiple tasks and projects, even when under pressure, and be open to working in a changing environment.
• The potential to analyse and assess information, including contracts, regulatory and legislative materials, to be able to give accurate and practical advice.
• Desire to develop technical skills and be prepared to seek out knowledge on risk and compliance issues.
• Ability to communicate clearly and with self-confidence to all levels of staff, including at the most senior levels.
• Effective oral and written communication with the ability to provide well-reasoned and self-assured responses, even when challenged.
• An ability to take the initiative but keep others informed of progress and escalating issues where appropriate.
• Strong reporting skills, with an ability to develop templates and review draft reports, along with strong change management skills including behavioural and cultural change.

Desirable skills

• Experience from working in a Consulting client facing role particularly in relation to technology-enabled transformations, technology products, digital offerings, emerging technology or tech alliances, and/or a risk or compliance role, is desired but not essential. You will receive coaching and the opportunity to become a subject matter expert in the field of risk management
• Communicating with impact and empathy
• Developing self and others through coaching
• Building and sustaining relationships with "internal clients"
• Being passionate about client service
• Being curious – learning, sharing and innovating
• Leading and contributing to team success
• Demonstrating courage and integrity and professional skepticism
• Acquiring and applying commercial and technical expertise
• Being open-minded, practical and agile with change

Responsibilities

The successful individual will have the opportunity to develop beneficial relationships across the UK firm including with specialists from our legal, conflicts, data protection and compliance teams, while gaining an invaluable insight into our Consulting strategy. You will be provided with coaching to allow you the opportunity to become a subject matter expert in the field of risk management and gain valuable transferable skills including leadership, influencing, negotiation and analytical skills. Responsibilities will include, but not be limited to:

Driving Risk & Quality Management for the business

• Providing support to the business through our query advisory service, advising client facing teams with regard to risk management issues, as and when they require assistance and guidance.
• Advising and supporting engagement teams in managing the wide range of risks related to the development of opportunities and delivery of services to clients. You will be aligned to support one of our Solutions and will have the opportunity to learn about the services they provide and build relationships with key individuals in this team.
• Helping to upskill and knowledge share with the business on risk matters such as key changes to process and policy.
• Opportunities to advise teams on the risks associated with their use of technology and provide support for teams who are proposing to launch new services.

Transformation / projects

• Contribution to and influencing of the development and revision of policies and methodology and working with teams to successfully implement those changes.
• Proactively identifying and driving forward continuous improvement opportunities to improve the way we manage risk.
• Responsibility for taking on the rewarding task of assisting in the identification of the training needs of the Consulting population and contributing to the design and delivery of key risk management training for Partners and staff.

The role

The CRM team is seeking a curious, motivated and agile Senior Associate to join our team. This is a varied, interesting role that provides an opportunity for personal development - no two days will be the same The role includes a variety of responsibilities, including operational risk management by advising teams across the Consulting business on a wide range of matters such as contractual and delivery risk on engagement opportunities alongside more strategic projects to improve how risk is managed across the firm.

The opportunity

Support the Africa Consulting Leader and the leadership team in the implementation of the Global and Africa Consulting strategy, providing multi-level assistance in the execution of all aspects of our "All in" Strategy.

The Strategic Projects Manager will gain exposure to all levels of the business, acting as a shadow to the Africa Consulting Leader in many cases, and dealing with senior leaders in order to execute multiple projects. He/she will be privy to strategic elements of the African Consulting business and will experience leadership decision making processes first hand. The role provides a talented person with exceptional opportunities for mentorship and coaching in leadership and networking skill, allowing them a diverse range of experiences.

The role presents an outstanding opportunity for personal development, offering the chance to gain frequent exposure to strategic discussion making and projects, running of the Consulting business, and insight by senior leaders of the business.

Your key responsibilities

• Responsible for all Consulting engagement on behalf of the Africa Consulting leader, including: communications, meetings, dinners, etc. This includes preparation of all materials, events and engagement activities.
• Responsible for working closely with the Internal Communications function to ensure all messaging aligns with strategic and leadership objectives and monitor quality of messages from the Africa Consulting leader to the Consulting business.
• Draft all confidential communications on behalf of the Africa Consulting Leader.
• Ensure all outputs from projects managed are of an excellent quality and consider change management implications of projects implemented.
• Develop a strong network across all levels of staff within the Consulting business.
• Work closely with the Africa Consulting Leader and leadership team to develop and implement the Global, Africa Consulting strategy.
• Identify and implement initiatives and projects relating to all parts of the Consulting strategy in a way that supports our key strategic objective of Shaping the future with Confidence.
• Project manage and offer operational and strategic support to the Africa Consulting Leader and leadership team on all Africa Consulting key priorities and initiatives on a project-by-project basis.
• Ensure management information is accessible and ensure its timely availability for reports/presentations.
• Arrange and coordinate Consulting leadership meetings and strategy sessions, including setting agendas, production of inputs, producing minutes and follow up actions from all meetings.
• Assist with the coordination of all meetings taking place in Africa by visiting Global / Super region Consulting delegates.
• Will work daily with and be counselled by the Africa Consulting Leader. Will also be of support to the Africa Consulting COO and Africa Consulting Clients and Industries Leader as required.

General

• Become involved in adhoc additional projects as required by the Africa Consulting Leader.
• Write presentations and reports for the Africa Consulting leader and leadership when required.

Problem solving / decision making

• Demonstrates ability to resolve both routine and non-routine challenges. Works both independently and within the Consulting leadership teams to get results. Work is reviewed on established goals based on individual scorecards.

Skills and attributes for success

• The diversity of the role, complexity of the professional environment and strategic nature of the assignments involved, require that the person:

• Has excellent interpersonal skills, both for team and one-on-one work.

• Has extremely strong English-writing and PowerPoint skills.
• Has the ability to build relationships at senior levels and to engender credibility in a short time frame.
• Is highly organised with a practical and intellectual approach to problem solving.
• Be competent in understanding issues and have the confidence to deal with them without excessive intervention from leadership.
• Must be able to apply structured thinking and communication, data research and analysis, project management, report and presentation writing, facilitation skills.
• Accurate and timely packaging and presentation of information, issues and management information.
• Confidence to challenge others as well as be challenged by senior partners.
• Ability to exercise absolute confidentially and discretion.

To qualify for the role you must have

• Bachelor's degree or equivalent.
• Approximately 3-5 years of relevant experience, previous project management experience is an advantage

The IT Service Management Consultant – Subject Matter Expert (SME) is accountable for leading ITSM consulting engagements, delivering value-driven improvement initiatives, and guiding clients through transformation programmes that align people, process, and technology. This role requires both depth in ITSM frameworks (ITIL, COBIT, ISO/IEC 2000, SIAM, Agile, DevOps) and breadth in applying them to drive measurable business results. The Consultant acts as a trusted advisor, thought leader, and implementation specialist across multiple sectors.

KEY RESPONSIBILITIES

· Lead and manage ITSM-driven transformation and improvement projects for Pink Elephant clients.

· Conduct process maturity and capability assessments using frameworks such as ITIL, COBIT, ISO/IEC 2000, and CMMI.

· Design strategic roadmaps and implementation programmes aligned to client objectives and Pink Elephant's consulting methodologies.

· Facilitate executive and operational workshops, enabling clients to define and execute their service management strategies.

· Advise clients on governance, service design, automation, and experience management (XLAs).

· Support pre-sales activities, proposal development, and client solution design in collaboration with Sales and Technology teams.

· Contribute to Pink Elephant's thought leadership through content creation, webinars, and participation in industry events.

· Actively support the Pink Elephant corporate strategy, promoting collaboration across divisions and maintaining high-quality delivery standards.

· Ensure client satisfaction, delivery excellence, and achievement of agreed project KPIs and utilisation targets.

PROFESSIONAL / TECHNICAL EXPERTISE

Essential

o  Graduate qualification or equivalent industry experience.

o  ITIL 4 Managing Professional (or ITIL Expert v3 equivalent).

o  5–8 years' experience in ITSM consulting, advisory, or transformation roles.

o  Proven record of leading ITSM process improvement or implementation projects.

o  Strong knowledge of ITIL, COBIT, ISO/IEC 2000, SIAM, Agile, and DevOps.

o  Excellent facilitation, presentation, and communication skills.

o  Full clean driving licence and own transport.

o  Willingness to travel across South Africa and the African continent.

Desirable

o  Certifications in PRINCE2, AgilePM, PMP, COBIT 5, ISO/IEC 27001, or DevOps.

o  Experience with ITSM and automation platforms (e.g. HaloITSM, Servicely AI, ServiceNow, Freshservice).

o  Experience contributing to industry forums, conferences, or publications.

KEY IMPACT AREAS

· Delivery excellence and client satisfaction.

· Quality of consulting outputs and recommendations.

· Thought leadership and contribution to Pink Elephant's brand reputation.

· Growth of new and existing client relationships.

· Achievement of personal and team KPIs and utilisation targets.

WHY JOIN PINK ELEPHANT

At Pink Elephant South Africa, you'll collaborate with some of the most respected professionals in the ITSM field, working on innovative transformation programmes that shape the digital future of service management. Join us and be part of a team recognised as Leaders in Next-Gen Service Management.