16,657 Experienced Manager jobs in South Africa
Vice President- Healthcare Operations Management- BPO
Posted 9 days ago
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Job Description
Responsibilities
Role Responsibilities
Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery
? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system
? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)
Ensure client satisfaction on all SLA’s and given parameters
? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available
? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation
People management
? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement
? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives
? Process improvement
? USD value delivered to Client.
Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively
DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery
KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization
INTERACTIONS
Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team
External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work
? Clients
Qualifications
Minimum 10 years of experience within the BPO industry in senior VP Position
SKILLS AND KNOWLEDGE
Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills
Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills
Assistant Professor, Teaching Stream - Operations Management & Statistics
Posted 18 days ago
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Assistant Professor, Teaching Stream - Operations Management & StatisticsDate Posted: 08/08/2025
Closing Date: 01/12/2026, 11:59PM ET
Req ID: 44237
Job Category: Faculty - Teaching Stream (continuing)
Faculty/Division: Joseph L. Rotman School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)
Description:
The Rotman School of Management at the University of Toronto invites applications for a full-time teaching-stream appointment in the Operations Management & Statistics Area. The appointment will be at the rank of Assistant Professor, Teaching Stream, with an anticipated start date of July 1, 2026.
Applicants must have earned a PhD in Operations Management or a PhD in a field related to Operations Management, such as Information Systems. We seek candidates whose teaching interests complement and enhance our existing strengths . Applicants must have a demonstrated record of excellence in teaching, including a strong demonstrated ability to integrate both theory and practice, evidence of effective communication and presentation skills; a demonstrated mastery of their subject area; a demonstrated commitment to excellence in pedagogical inquiry and teaching innovation; and an interest in teaching-related scholarly activities in operations management. Candidates must have teaching experience in a degree-granting management program, including lecture preparation and delivery, and curriculum development. Applicants must have the ability to teach undergraduate and graduate management courses in operations management, statistics, spreadsheet modelling, and business analytics.
Evidence of excellence in teaching and a commitment to excellent pedagogical inquiry can be demonstrated through teaching accomplishments, awards and accolades, presentations at significant conferences, the teaching dossier submitted as part of the application, as well as strong letters of reference, and for short-listed candidates, a strong performance during the on-campus presentation. The teaching dossier includes a teaching statement, sample course materials, and teaching evaluations.
This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence) .Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Applicants are invited to include in their cover letter any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.
Salary will be commensurate with qualifications and experience.
About the Organization
U of T is Canada's largest university and has an international research reputation. The Rotman School of Management has a strong faculty that is supportive of serious scholarship and is committed to the professional development of its faculty. The Rotman School operates a wide range of degree programs, including an undergraduate Commerce program, a full-time, part-time, Executive, and Global Executive MBA program, a Global Executive MBA for Healthcare and the Life Sciences, a Master of Finance, a Master of Financial Risk Management, a Master of Management Analytics, a Graduate Diploma in Professional Accounting, and a Ph.D. program.
Rotman is situated in the heart of Canada’s corporate and financial center, and the world’s most diverse city. Rotman’s core values reflect this diversity. For more information about the Rotman School and its core values, please visit:
All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter, a current curriculum vitae, and a complete teaching dossier which includes a teaching statement, sample syllabi and course materials, and teaching evaluations or evidence of superior performance in other teaching-related activities. The cover letter can include a description of any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.
Applicants must provide the name and contact information of three references. The University of Toronto’s recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that referees submit recent letters (on letterhead, dated and signed) by the closing date. At least one reference letter must primarily address the candidate’s teaching. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ .
Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact Ming Hu at .
All application materials, including recent reference letters, must be received by January 12, 2026.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement
The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact .
Assistant professor, teaching stream - operations management & statistics
Posted today
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Vice President - Healthcare Operations Management (Clinical Data Abstraction)
Posted 5 days ago
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Join to apply for the Vice President - Healthcare Operations Management (Clinical Data Abstraction) role at EQPLUS TECHNOLOGIES PTY LTD
Vice President - Healthcare Operations Management (Clinical Data Abstraction)1 day ago Be among the first 25 applicants
Join to apply for the Vice President - Healthcare Operations Management (Clinical Data Abstraction) role at EQPLUS TECHNOLOGIES PTY LTD
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Western Cape, Cape Town
Hourly Basic Salary (Market related)
An established and innovative global services company is seeking a senior leader to drive excellence in healthcare operations within a fast-paced, data-driven environment. The role focuses on ensuring seamless service delivery, optimising operational efficiency, and managing high-performing teams to deliver exceptional results in clinical data abstraction and healthcare process management. The successful candidate will be responsible for strategic process improvement, customer satisfaction, and people management across large-scale operations.
Key Responsibilities
- Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
- Drive operational efficiency, cost optimisation, and performance improvements across teams
- Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
- Ensure SLA adherence and maintain high levels of client satisfaction
- Build and mentor high-performing teams, focusing on employee engagement, development, and retention
- Support leadership in business development initiatives and process improvement strategies
- Monitor financial performance, including revenue, gross margin, and operational KPIs
- Graduate qualification required; postgraduate qualifications advantageous
- Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
- Proven experience managing large contact centers and client relationships
- Strong analytical, decision-making, and prioritisation skills
- Excellent communication and interpersonal skills
- Demonstrated ability to manage and develop high-performing teams
Mandy Gilbert Seniority level
- Seniority level Executive
- Employment type Full-time
- Job function Health Care Provider
- Industries IT Services and IT Consulting
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#J-18808-LjbffrVice President - Healthcare Operations Management (Clinical Data Abstraction)
Posted 7 days ago
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Job Description
- Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
- Drive operational efficiency, cost optimisation, and performance improvements across teams
- Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
- Ensure SLA adherence and maintain high levels of client satisfaction
- Build and mentor high-performing teams, focusing on employee engagement, development, and retention
- Support leadership in business development initiatives and process improvement strategies
- Monitor financial performance, including revenue, gross margin, and operational KPIs
Requirements:
- Graduate qualification required; postgraduate qualifications advantageous
- Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
- Proven experience managing large contact centers and client relationships
- Strong analytical, decision-making, and prioritisation skills
- Excellent communication and interpersonal skills
- Demonstrated ability to manage and develop high-performing teams
Assistant Manager / Manager
Posted 1 day ago
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Job Description
Description of the role and purpose of the job :
We have an exciting opportunity to join our Financial Risk Management business unit, as we are looking to fill a Manager / Assistant Manager position in our Credit Risk & Capital Management team. We are a specialist function within KPMG's Advisory Practice, primarily assisting clients with developing and reviewing complex statistical models used to quantify financial risks. The Credit Risk & Capital Management team comprises credit risk modellers and analysts from diverse backgrounds, including mathematics, statistics, engineering, and actuarial sciences.
As a Manager / Assistant Manager, you will play a key technical role in auditing and developing credit risk models (such as IFRS9, scorecards, etc.), and support the Senior Manager with project planning, organization, and quality control. The role offers exposure to various modelling techniques used by banks, ranging from local credit providers to globally systemic banks. It also provides access to the latest technologies, allowing you to enhance your coding skills in Python, R, and SAS.
Key responsibilities :
- Development and review of credit risk models for provisioning and regulatory capital purposes.
- Supporting project management across planning, budgeting, execution, and close-out phases.
- Assisting with coding and automation of financial risk management models.
- Contributing to building a coaching culture that encourages empowerment, open communication, and constructive challenge within the team.
Skills and attributes required for the role :
- Relevant experience in a quantitative credit risk role.
- Proficiency in contemporary statistical techniques and credit risk modelling practices.
- Ability to read, interpret, and develop software code, with experience in SAS, Python, or R.
- Strong organizational and time management skills.
- Proven experience in managing small workstreams and delivering results.
- Experience in managing, coaching, and mentoring junior staff.
- Ability to work effectively in a fast-paced environment with conflicting priorities.
- Excellent presentation and communication skills, capable of explaining quantitative concepts to technical and non-technical audiences.
Minimum requirements to apply for the role (including qualifications and experience) :
- A Hons or Masters degree in a quantitative discipline such as Quantitative Finance, Mathematics, Statistics, or equivalent; FRM qualification is advantageous.
- At least five years of experience in credit risk.
Manager, Product Manager
Posted 1 day ago
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Canonical Cape Town, Western Cape, South Africa
OverviewJoin to apply for the Manager, Product Manager role at Canonical .
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is a general application track for the product management positions at Canonical, across all levels of team leads. As a manager, you will lead a team of product managers, mentoring them to ensure their success while driving alignment with company goals. You will set a clear vision, prioritise work effectively, and ensure the team delivers high-quality products that meet business and user needs. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow. During the interview process we will identify specific software products which would be a good fit for your interests.
We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.
Our product managers are technology professionals with a software engineering background who strive to become business executives and entrepreneurs. We discuss strategy, plan product development, drive engagement, and promote the open source way. We oversee the entire product lifecycle from conception to delivery, blending technical expertise, strategic thinking, analytics, project management skills and effective communication to ensure products meet both user needs and business objectives.
We have open product manager roles across a wide range of product domains, including:
- Ubuntu Platform - Our Ubuntu experience on Desktop, Server, Windows (WSL), Multipass, Gaming, Enterprise, & Hardware Enablement
- Ubuntu Pro Services - Our key commercial offerings Ubuntu Pro, Compliance, Standards, Security Engineering, and Managed Services on cloud and on prem
- IoT - Ubuntu on embedded devices and/or edge servers, device management, and robotics
- Cloud - Ubuntu in public and private clouds, promoting automation frameworks, and including technologies such as Kubernetes, MAAS, and LXD
- Telco - Open source for Telco's including technologies and standards related to Core Network, RAN/vRAN, SoNIC, DENT, and SmartNICs
- Finance - Open source solutions for financial institutions including trading platforms, blockchain technologies, regulatory compliance, and AI-driven analytics
- Automotive - Open source solutions for autonomous driving, in-vehicle infotainment, connected vehicles, and compliance with automotive industry standards such as ISO 26262 and ISO 21434
- Application Management - Open source solutions in the enterprise including Observability, IAM, App Stores and technologies such Grafana, GitOps, and Juju Charms
If your domain of expertise isn't listed above, yet you feel it's relevant to Canonical, then feel free to apply anyway. We will route you to the most suitable team.
Location: These roles are home based in the EMEA time zone.
This role entails:
- Lead the product development lifecycle, reviewing the priorities and goals for your product
- Collaborate with cross-functional teams such as engineering, design, marketing, and sales
- Address common challenges across projects, align on priorities, enable informed decisions, and keep business execution on track
- Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities
- Communicate your product vision, status updates, and key decisions to ensure alignment and manage expectations
- Conduct usability testing, analyse user feedback, and iterate on the product to improve the user experience
- Collaborate with marketing, sales, and support teams to develop go-to-market strategies, create product documentation, and provide training
- Contribute to the success of our sales team in winning new opportunities, reviewing customer feedback and participating in customer meetings
- Guide and mentor a team of product managers, helping them grow in their roles and succeed in their projects
- Oversee the work of multiple product lines, ensuring consistency in strategy and execution across your team
- Facilitate collaboration and resolve conflicts within your team and across other departments
What we are looking for in you
- Exceptional academic results at high school and university
- Understanding of Linux and the wider open source software community
- Understanding of computer architecture, application development, datacenters, cloud or devices
- Passion to write about technologies and the tech landscape
- A strong work ethic, and personal interests aligned with the open source movement
- Curiosity, and the habit of continuous learning
- A strong sense of ownership
- Problem solving and the ability to innovate
- Outstanding communications skills in English, both verbal and written
- For more senior positions, product management experience in the software industry
- Proven experience in managing and mentoring product managers or cross-functional teams
- Ability to manage multiple projects or product lines while maintaining focus on key priorities
- Demonstrated leadership in aligning diverse teams and driving consensus around product strategies
- Willingness to travel internationally up to 4 times a year for company events up to two weeks long
Additional Skills That We Value
- Familiarity with particular verticals (e.g. Telco, Finance, Industrial, Automotive)
- Familiarity with the technology ecosystem including Silicon, IHV, ISV, ODM/OEMs, cloud service providers and channel
- Familiarity with cloud native technologies such as Kubernetes, Docker containers & Snaps
- Familiarity with embedded and connected device technology and ecosystems
- Experience in managing distributed teams across different time zones
- Demonstrated ability to Foster collaboration and innovation in team settings
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Program
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level- Mid-Senior level
- Full-time
- Product Management and Marketing
- Software Development
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Assistant Manager / Manager
Posted 8 days ago
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Job Description
We have an exciting opportunity to join our Financial Risk Management business unit, since we are looking to fill a Manager/Assistant Manager position in our Credit Risk & Capital Management team. We are a specialist function within KPMG’s Advisory Practice which has as its main purpose to assist clients with the development and review of often complex statistical models used to quantify financial risks. The Credit Risk & Capital management team is made up of credit risk modellers and analysts from a broad and diverse range of quantitative backgrounds, including mathematics, statistics, engineering and actuarial.
As an Manager/Assistant Manager, you will not only have a technical specialist role in the auditing and the development of credit risk models (IFRS9, scorecards, etc.), but also assist the Senior Manger with responsibilities with regard to the planning, organization and quality control of projects. The role offers exposure to a wide range of modelling techniques used by banks ranging from smaller local credit providers to globally systemically important banks. It also provides access to the latest technologies and developments, and you will be able to hone your coding skills in packages like Python, R and SAS.
Key Responsibilities
- Development and review of credit risk model both for provisioning and regulatory capital requirement purposes
- Support with managing projects in the planning/budgeting, execution, and close-out phases.
- Assisting with the coding and automation of financial risk management models
- Participating in building a coaching culture aimed at getting the best out of others in an environment where everyone in the team feels empowered to speak up or challenge where appropriate.
- Relevant experience within a quantitative credit risk-based role
- Well versed in contemporary statistical techniques and practices in credit risk modelling.
- Able to read, interpret and create software code, and relevant experience with modern computing languages related to credit risk modelling (e.g. SAS, Python, or R)
- Strong organisational and time management skills
- Proven track record of managing and delivering small workstreams
- Experience of managing teams, coaching and mentoring junior staff
- Able to work effectively in a fast-paced environment with conflicting priorities and deadlines.
- Good presentation and communication skills with ability to articulate quantitative concepts to both technical and non-technical individuals
- Participating in building a coaching culture aimed at getting the best out of others in an environment where everyone in the team feels empowered to speak up or challenge where appropriate.
- A Hons or Masters degree in a quantitative discipline such as Quantitative Finance, Mathematics, Statistics or equivalent, FRM advantageous
- At least five years of experience in credit risk
Assistant Manager / Manager
Posted 22 days ago
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Job Description
Join to apply for the Assistant Manager / Manager role at KPMG South Africa
Join to apply for the Assistant Manager / Manager role at KPMG South Africa
Description Of The Role And Purpose Of The Job
We have an exciting opportunity to join our Financial Risk Management business unit, since we are looking to fill a Manager/Assistant Manager position in our Credit Risk & Capital Management team. We are a specialist function within KPMG’s Advisory Practice which has as its main purpose to assist clients with the development and review of often complex statistical models used to quantify financial risks. The Credit Risk & Capital management team is made up of credit risk modellers and analysts from a broad and diverse range of quantitative backgrounds, including mathematics, statistics, engineering and actuarial.
As an Manager/Assistant Manager, you will not only have a technical specialist role in the auditing and the development of credit risk models (IFRS9, scorecards, etc.), but also assist the Senior Manger with responsibilities with regard to the planning, organization and quality control of projects. The role offers exposure to a wide range of modelling techniques used by banks ranging from smaller local credit providers to globally systemically important banks. It also provides access to the latest technologies and developments, and you will be able to hone your coding skills in packages like Python, R and SAS.
Key Responsibilities
- Development and review of credit risk model both for provisioning and regulatory capital requirement purposes
- Support with managing projects in the planning/budgeting, execution, and close-out phases.
- Assisting with the coding and automation of financial risk management models
- Participating in building a coaching culture aimed at getting the best out of others in an environment where everyone in the team feels empowered to speak up or challenge where appropriate.
- Relevant experience within a quantitative credit risk-based role
- Well versed in contemporary statistical techniques and practices in credit risk modelling.
- Able to read, interpret and create software code, and relevant experience with modern computing languages related to credit risk modelling (e.g. SAS, Python, or R)
- Strong organisational and time management skills
- Proven track record of managing and delivering small workstreams
- Experience of managing teams, coaching and mentoring junior staff
- Able to work effectively in a fast-paced environment with conflicting priorities and deadlines.
- Good presentation and communication skills with ability to articulate quantitative concepts to both technical and non-technical individuals
- Participating in building a coaching culture aimed at getting the best out of others in an environment where everyone in the team feels empowered to speak up or challenge where appropriate.
- A Hons or Masters degree in a quantitative discipline such as Quantitative Finance, Mathematics, Statistics or equivalent, FRM advantageous
- At least five years of experience in credit risk
- Seniority level Mid-Senior level
- Employment type Temporary
- Job function Other
- Industries Business Consulting and Services
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#J-18808-LjbffrAssistant manager / manager
Posted today
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