What Jobs are available for Executive Leadership Roles in South Africa?

Job Description: Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customer.

Responsibilities: Role & Responsibilities:

• Efficiently monitor and manage intra-day staffing, service level and line adherence
• Provide timely, accurate reports on intra-day performance.
• Monitor and drive schedule adherence.
• Communicate effectively with internal and external customers.
• Perform other duties and assignments as directed.

General Skills:

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
• Incident management skills
• Solid critical thinking, problem solving, and interpersonal skills.
• Demonstrates ability to give and receive feedback with peers and business partners.
• Must demonstrate sound arithmetic, analytical and problem-solving ability.
• Excellent verbal, written and comprehension skills.

Technical Skills:

• Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
• Knowledge of WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS, Genesys and ASPECT etc.

Qualifications: Criteria:

General Skills:

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
• Incident management skills
• Solid critical thinking, problem solving, and interpersonal skills.
• Demonstrates ability to give and receive feedback with peers and business partners.
• Must demonstrate sound arithmetic, analytical and problem-solving ability.
• Excellent verbal, written and comprehension skills.

Technical Skills:

• Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
• Knowledge of WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS, Genesys and ASPECT etc.

Must have a minimum of 1 year RTA experience

Must have Grade 12/Matric

Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customer.

Requisition Details & Talent Acquisition Contact

REQ Michelle Thabethe

Location: Sandton

Cluster: Group Finance (BSM)

Closing date: 20 October 2025

Job Family

Risk, Audit and Compliance

Career Stream

Enterprise wide Risk Management

Leadership Pipeline

Manage Others (MO)

Purpose of role

The Executive of Strategic Capital Management is responsible for leading the development and execution of the bank's capital strategy to ensure an optimal capital structure, regulatory compliance, and alignment with the Group's long-term growth ambitions.

This role plays a pivotal part in capital forecasting, allocation, and optimization using both Economic and Regulatory Capital models to support risk-adjusted performance management across the enterprise. It oversees the management of capital instruments, ICAAP and ORSA processes, and contributes to dividend policy formulation and external disclosures, including Pillar 3.

The role also provides capital impact assessments for strategic initiatives such as mergers and acquisitions, and drives innovation through research, industry analysis, and continuous enhancement of capital frameworks and governance.

A key leadership responsibility includes building and developing a high-performing team of capital specialists, aligned to the Balance Sheet Management Division and the Group's aspiration to be market-leading in strategic capital management.

Key Deliverable & Outputs

Capital Strategy & Planning

• Develop and maintain the bank's strategic capital plan aligned to business growth, risk appetite, and regulatory expectations.
• Lead capital forecasting and scenario analysis to support strategic decision-making, while assessing resilience under adverse conditions, and recommending actions to mitigate capital risks.
• Calculate and monitor the bank's Cost of Equity (CoE) and its implications for capital deployment and shareholder returns.

Capital Allocation & Optimization

• Drive capital allocation using both Economic Capital and Regulatory Capital models to support risk-adjusted performance management.
• Lead RWA optimization initiatives to improve capital efficiency and release constrained capital, including the identification of opportunities to optimize capital usage across business units.
• Provide capital impact assessments for strategic projects, including M&A, portfolio restructuring, and new business initiatives.

Regulatory Compliance & Governance

• Ensure compliance with Basel III/IV and other applicable capital regulations.
• Manage ICAAP and ORSA processes, including documentation, governance, and regulatory engagement.
• Manage capital instruments including AT1 and Tier 2 issuances, ensuring alignment with regulatory and strategic objectives.
• Maintain and update capital and solvency management policies, frameworks, and governance structures.
• Monitor and report on capital adequacy, leverage ratios, and risk-weighted assets (RWA).
• Liaise with regulators and internal stakeholders on capital-related matters.

Dividend Policy & Shareholder Returns

• Provide inputs into dividend policy formulation, balancing capital adequacy, growth ambitions, and shareholder expectations.
• Monitor capital buffers and advise on sustainable dividend distributions.

Internal & External Reporting

• Oversee internal capital reporting to executive committees and the Board.
• Ensure accurate and timely external disclosures, including Pillar 3 reporting and investor communications.
• Support Investor Relations and Finance teams with capital-related insights and disclosures.

Stakeholder Engagement

• Engage with regulators, rating agencies, auditors, and internal stakeholders on capital matters.
• Collaborate with Finance, Risk, Treasury, Strategy, and Business Units to ensure integrated capital management.

Leadership & Team Development

• Lead a team of highly specialised professionals in capital management, fostering a culture of excellence, innovation, and continuous development.
• Build team capabilities to support the Balance Sheet Management Division and contribute to the Group's ambition to be market-leading in strategic capital management.

Research & Industry Analysis

• Monitor global and local regulatory developments, capital market trends, and peer benchmarking.
• Provide thought leadership on emerging capital management practices and innovations.

Formal Qualification

• Post Graduate Degree in Accounting, Finance, Economics, Actuarial Science or related field
• Professional certification (e.g., CA (SA) CFA, FRM) is advantageous.

Experience

• 10+ years of experience in banking or financial services, with deep expertise in capital management, treasury, or financial strategy.
• Strong understanding of regulatory capital frameworks, economic capital modelling, and banking regulations.
• Experience with presenting technical concepts to senior stakeholders in an understandable manner.

Personal style and values

• Intellectually Curious & Self-Driven:
  Demonstrates a proactive commitment to deepening expertise in capital methodologies, models, and emerging industry practices. A self-starter with a continuous learning mindset.
• Exceptional Communicator
  : Possesses outstanding verbal and written communication skills, with the ability to distill complex technical concepts into clear, concise, and actionable insights for diverse audiences.
• Resilient & Results-Oriented
  : Operates with high levels of resilience, determination, and drive. Maintains focus and composure under pressure, consistently delivering world-class outputs in dynamic and demanding environments.
• Strategic & Tactical Agility:
  Capable of operating seamlessly at both strategic (50,000-foot) and operational (5-foot) levels—balancing visionary thinking with hands-on execution to meet regulatory and business requirements.
• Detail-Oriented & Business-Focused:
  Combines precision and attention to detail with a strong commercial orientation, ensuring that outputs are not only technically sound but also aligned to business value.
• High-Performance Leadership:
  Leads by example, fostering a culture of excellence, accountability, and continuous improvement. Inspires and empowers teams to achieve stretch goals while supporting professional growth.
• Integrity & Professionalism:
  Upholds the highest standards of ethical conduct, transparency, and professionalism in all interactions and decision-making.

Professional/Technical Competencies

• Strategic and Commercial Acumen:
  Ability to translate macroeconomic, regulatory, and business trends into actionable capital strategies that drive long-term value.
• Regulatory and Technical Expertise:
  Deep understanding of Basel frameworks, ICAAP, ORSA, Pillar 3 disclosures, and capital instruments (AT1, Tier 2).
• Economic and Regulatory Capital Modelling:
  Proficiency in capital allocation methodologies and performance measurement using risk-adjusted metrics.
• Financial Modelling and Analytical Skills:
  Advanced capability in scenario analysis, stress testing, and capital forecasting.
• Innovation and Continuous Improvement:
  Ability to challenge the status quo, introduce new tools and frameworks, and drive capital management excellence.
• Internal and External Reporting Expertise:
  Skilled in preparing and presenting capital reports to executive committees, regulators, and external stakeholders.

Behavioural Competencies

• Leadership and Team Development:
  Proven ability to lead, mentor, and grow a team of highly specialised professionals, fostering a high-performance culture aligned to the Balance Sheet Management Division and Group strategic goals.
• Stakeholder Engagement:
  Strong interpersonal and influencing skills to engage with senior executives, regulators, auditors, and cross-functional teams.
• Problem-Solving Orientation:
  Analytical mindset with the ability to solve complex capital-related challenges and make sound decisions under pressure.
• Resilience and Agility:
  Ability to operate effectively in a dynamic, high-pressure environment, balancing strategic vision with tactical execution.
• Multi-Level Execution Capability:
  Comfortable operating at both strategic (50,000-foot) and operational (5-foot) levels to ensure delivery of high-quality outputs.
• Detail-Oriented and Self-Motivated:
  High attention to detail with a proactive approach to managing deliverables and deadlines.
• Business-Driven Mindset:
  Focused on delivering outcomes that support the bank's financial sustainability, competitiveness, and regulatory standing.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

• The Executive Head of Delivery for Vodacom Business (VB) is a senior leadership position responsible for the end-to-end delivery of products and solutions across all Business Units representing total revenue for VB. The role's mandate is to ensure that all contracted client commitments are delivered per client requirements, timeously, profitably and client satisfied. The role will be responsible for both implementation and post implementation operations contracts, and mitigating delivery risks through robust contract and partner management. The incumbent will be accountable for achieving operational excellence, sustaining client satisfaction, and ensuring compliance with service-level agreements (SLAs) by leveraging internal capabilities and, where necessary, engaging external partners or subcontractors.
• To the extent that established delivery structures are already in place in mature Business Units, the executive head will partner with both Mobile and Vodacom Business Technology delivery teams to establish ways of work; accountability metrics; operational performance metrics, escalation metrics, and management routines. However, for complex multiple BU solutions, beyond mobile or for ventures or partner-delivered solutions, the Executive Head is responsible for setting up a delivery operating model comprised of a combination of internal resources (consolidation of what is already in the business) or partnership models with ventures or external partners. The executive head is accountable for the strategic governance, orchestration, and operational excellence of complex solution delivery across Vodacom's Mobile, Fixed, and Beyond Connectivity portfolios.
• The role acts as a critical bridge between product teams, internal delivery units, and external partners to shape and uphold delivery frameworks that enhance customer experience and prevent downstream issues.

1. Strategy Formulation & Execution:

• Strategic Delivery Oversight: Ensure the delivery of all Vodacom Business products and solutions, in alignment with sold commercials and client requirements.

2. Business Enablement

• Develop and track key performance indicators (KPIs) to measure the impact of interventions and identify areas for continuous improvement Lead the integration of delivery and operational criteria into product design governance, ensuring that every product is conceived with scalability, feasibility, and supportability in mind.
• Ensure that service models, escalation paths, and documentation standards are embedded into every product, enabling seamless transition into in-life operations and customer support.
• Lead the stabilization phase post-launch, ensuring that knowledge transfer, training, and early issue resolution are executed with precision and accountability.
• Lead the feedback loop between delivery, operations, and product teams to ensure continuous improvement and future-readiness of product governance frameworks.
• Ensure the co-ordination of complex delivery across Vodacom Business, Partners and Subsidiaries and manages stakeholders to ensure on time delivery by upholding contractual obligations.
• Develop and implement a robust system for identifying and prioritising major customer delivery and in-life challenges.
• Enable data usage to identify trends, predict potential future challenges, and proactively implement preventative measures.
• Collaborates with Sales to ensure customer success across Vodacom Business in the delivery of large scale, complex technology projects to key customers.
• Contract Management: Negotiate, execute, and oversee back-to-back contracts with partners or subcontractors to ensure fulfilment of client SLAs and mitigation of delivery risks through collaboration with Supply Chain Management
• Partner & Subcontractor Management: Identify, engage, and manage third-party partners, Subsidiaries or subcontractors, maintaining quality and compliance standards.

• Risk Mitigation: Proactively identify delivery risks and implement controls to ensure business continuity and contractual compliance.

• Risk Mitigation: Proactively identify delivery risks and implement controls to ensure business continuity and contractual compliance.

• Manage programme budgets, business cases, and cost controls to maximise value delivered to the business and customers.
• Support commercial due diligence and investment decisions for new and in-life solutions.
• Focused on achieving the following business performance on:
• On-time, on-budget delivery of all projects and contracts
• Compliance with client SLAs and zero critical delivery escalations
• Beyond connectivity contract retention rates
• Effective risk mitigation and absence of unmitigated delivery failures
• Client satisfaction scores and contract renewal rates
• Successful management of partner and subcontractor relationships

3. Stakeholder Management

• Lead, inspire, and develop a high-performing team delivering complex solutionsacross product and service lifecycles.
• Build strong relationships with key delivery partners, internal stakeholders, and executive sponsors.
• Build collaborative partnerships and alliances for business success.
• Collaborate with other departments (e.g., product, marketing) to improve bid competitiveness: Ensure alignment on offerings, pricing, and value proposition.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal relations and implement remedial actions where required, in the achievement of organisational goals.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points

4. Delivering through People:

• Set team goals and objectives aligned with overall business objectives.
• Build a high performance & diverse organisation, focused on generating growth opportunities from clients and prospects, and driving unique growth and development opportunities in line with relevant revenue & margin targets to be achieved.
• Support and enable the team to succeed by driving skills development and future fit talent in line with business strategy
• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Support and enable the team to succeed by encourage frequent knowledge sharing between team members, amongst other enablement initiatives.
• Develop a high performing team by embedding formal performance management process, informal coaching and continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and culture codes, ensuring consistently high Spirit engagement levels.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.
• Encourage a culture of collaboration, accountability, and continuous improvement

• Bachelor's degree in business, Engineering, Information Technology, or related field (master's preferred).
• Postgraduate qualifications/MBA (Desirable)
• Minimum 8 years' experience in delivery management, with at least 5 years in a senior leadership role overseeing multi-disciplinary teams.
• Proven track record of managing large-scale projects and long-term support contracts within the mobile, ISP, or technology sectors.
• Strong commercial acumen and contract negotiation skills.
• Experience in partner management and risk mitigation within complex delivery environments.
• Excellent communication, stakeholder management, and leadership skills.
• +5 years of management consulting and people management experience overseeing multi-disciplinary teams.

Technical Competencies

• Strategic mindset and out-of-the-box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer's business, its market, and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customers' objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in a multinational matrix organisation
• Successful track record of managing multi-industry sales teams and demonstrating profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 21 October 2025.

The base location for this role is Vodacom, Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Job Description: The successful candidates will be responsible for handling payroll queries, data collation, HR data collation, and report building. They will also be involved in creating and automating reports on company performance and key performance indicators (KPIs). Proficiency in SharePoint, Excel, Power Query, Power Pivot, Power BI, Word, PowerPoint, and Office 365 is essential.

Required Skills:

• Technical Skills:
• Proficiency in Microsoft Excel, including advanced functions, Power Query, and Power Pivot.
• Experience with Power BI for data visualization and reporting.
• Knowledge of SharePoint for data management and collaboration.
• Familiarity with Office 365 applications (Word, PowerPoint, etc.).
• Analytical Skills:
• Strong analytical and problem-solving abilities.
• Ability to interpret complex data and provide actionable insights.
• Communication Skills:
• Excellent written and verbal communication skills.
• Ability to present data and reports clearly and effectively.
• Organizational Skills:
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines.
• Teamwork:
• Ability to work collaboratively in a team environment.
• Strong interpersonal skills and the ability to build relationships with stakeholders.

Responsibilities: Key Responsibilities:

• Payroll Queries and Data Collation:
• Manage and resolve payroll-related queries.
• Collect, organize, and analyze payroll data.
• HR Data Collation and Reporting:
• Gather and compile HR data from various sources.
• Generate comprehensive HR reports for management review.
• KPI Reporting and Automation:
• Develop and maintain reports on company performance and KPIs.
• Automate reporting processes to improve efficiency and accuracy.
• Data Management and Analysis:
• Ensure data integrity and accuracy.
• Perform data analysis to support decision-making processes.
• Collaboration and Communication:
• Work closely with other departments to gather necessary data.
• Present findings and reports to management and stakeholders.

Qualifications: Preferred Qualifications:

• Previous experience in a similar role within an MIS 12 months plus.
• Certification in data analysis or related fields.
• Degree or certification in statistical analysis field.

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets

The successful candidates will be responsible for handling payroll queries, data collation, HR data collation, and report building. They will also be involved in creating and automating reports on company performance and key performance indicators (KPIs). Proficiency in SharePoint, Excel, Power Query, Power Pivot, Power BI, Word, PowerPoint, and Office 365 is essential.

Required Skills

• Technical Skills:- Proficiency in Microsoft Excel, including advanced functions, Power Query, and Power Pivot.
• Experience with Power BI for data visualization and reporting.
• Knowledge of SharePoint for data management and collaboration.
• Familiarity with Office 365 applications (Word, PowerPoint, etc.).
• Analytical Skills:- Strong analytical and problem-solving abilities.
• Ability to interpret complex data and provide actionable insights.
• Communication Skills:- Excellent written and verbal communication skills.
• Ability to present data and reports clearly and effectively.
• Organizational Skills:- Strong attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines.
• Teamwork:- Ability to work collaboratively in a team environment.
• Strong interpersonal skills and the ability to build relationships with stakeholders.

Executive Chef Responsibilities

Lead a culinary brigade at five-star luxury level.

Design and execute creative menus tailored to international dietary requirements.

Deliver fine dining experiences, wine pairings, and photo-shoot-ready plating.

Manage back-of-house operations, including cost control, menu costings, and stock management.

Train and mentor kitchen staff on new menus.

Travel occasionally to Botswana to oversee lodge operations.

Lodge Manager Responsibilities

Oversee front-of-house operations for ultra-luxury lodges and camps.

Manage guest relations for VIP international clientele.

Lead and train staff in service excellence, reservations, and reception.

Coordinate guest logistics and ensure smooth lodge operations.

Work closely with the Executive Chef to deliver a cohesive guest experience.

Prior five-star lodge / hotel / resort experience (South Africa or internationally).

Proven track record in ultra-luxury environments.

Ability to manage staff training, guest services, and lodge administration.

Both candidates must have own transport (remote location).

Must be comfortable working in a remote, luxury safari environment.

Strong communication, leadership, and guest relations skills.

Package

Joint Salary: R70,000 per month

Live-in accommodation and meals included

Between 3 - 5 Years

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Accountable for formulating and executing Stockbroking and Portfolio Manager (SPM) business strategy and driving sustainable growth through inspirational leadership. Responsible for client acquisition, retention, share of wallet optimisation, driving growth in market share, enterprise development.

• Accountable for developing and exploiting business opportunities to optimize business profitability and customer satisfaction for the Advice and Investments (A&I) business.
• Work with relevant partners in and outside the bank who form part of the value chain of the business. This includes CIB.

Job Description

Job Description

Formulate and execute business strategy for the BU

• Formulate and execute SPM strategy into specific performance objectives in line with Advice and Investments and Relationship Bank strategy.
• Assume ownership (sponsorship) on behalf of SPM for the execution and delivery of assigned strategic objectives defined as part of the BU strategy
• Drive the translation and execution of the BU strategy through PD objectives by contracting deliverables with the team, ensuring the top down filtering of these objectives
• Accountable for achieving consistent and profitable revenue growth with the implementation of the strategic objectives
• Ensure that approval and buy-in is obtained for the overall approach prior to execution by means of presentations and personal interactions to ensure effective change management
• Manage the implementation of the BU plans in order to determine the return on investment (ROI) of the strategy and objectives by stringent analysis of the sales and business performance of the BU
• Contribute to the development of the budget (Short-term Plan), 18-month forecast (MTP) and RAF (Revised Annual Forecast) by providing input on the business plan and conducting sensibility checks on the financials
• Facilitate the formulation and management of BU operational plans via planning sessions with stakeholders including banking and product partners.
• Represent the BU at the Advice and Investments Exco to provide feedback on BU performance and future strategies to increase sales drive.
• Monitor and address BU performance by reviewing relevant MI and removing barriers to achieve targets.
• Review capacity and growth of deployed resources in order to identify where resources should be reallocated, developing a short-, medium- and long-term deployment plan for the province to ensure sustainability of the business

• Serve as the Key Risk owner for BU ensuring the:

• Identification, reporting and management of risks emerging within the business

• Management of remediation actions to address business risks
• Representation on the ERC and other risk-based forums
• Engagement with the risk community to monitor and address focus areas as they emerge

Business Performance

• Compile, co-ordinate and take overall responsibility of Stockbrokers' financial budgeting, financial and control and reporting
• Develop and maintain Stockbrokers' financial plan and budget portfolio, incorporating the Advice and Investments business strategy.
• Distribute and manage the allocation of budget to the various teams (Cost centres) with associated financial control.
• Monitor that financial targets and plans are communicated, monitored, and ultimately met ensuring that a monthly report is generate and communicate to relevant stakeholders.
• Monitor that financial targets and plans are communicated, monitored and ultimately met by ensuring that a monthly report is generated and communicated to relevant stakeholders.
• Identify and manage cost drivers in order to improve cost-to-income ratios.
• Manage the compilation and delivery of timely & accurate financial information in terms of monthly variance, quarterly reports and adhoc requests.
• Facilitate that accurate and timeous delivery of annual financial statements is done as per the required standards

Compliance and Risk management

• Monitor all business risk activities (including business assurance and operational risk management) within the operating environment through obtaining feedback and providing guidance for tactical plans to ensure compliance to Group standards.
• Provide guidance and ensure alignment between Operational Risk, Compliance and Legal.
• Evaluate deteriorating risk metrics on an ongoing basis in order to provide support & guidance on corrective measures.
• Review open and overdue audit and management assurance action items and agree with the respective business resources to take ownership for closure and issue assurance for selected findings
• Actively review the Detailed Risk and Control Assessments (DRACA's) that have been
• Monitor all business risk activities (including business assurance and operational risk management) within the operating environment through obtaining feedback and providing guidance for tactical plans to ensure compliance to Group standards.
• Ensure that the Wealth Management Manco and staff have sufficient and up-to-date information.
• Promote a culture that reflects the organisation's values, encourages performance and rewards delivery.
• Develop future leadership within the organisation.
• Promotes talent attraction and retention throughout the organisation.
• Grow business leaders in the function through mentoring activities to build a pipeline of future senior leaders in the Group.
• Perform all other duties as reasonably assigned.

Customer Retention

• Engage regularly with the customer experience capability to gain insights and understanding into service-related issues, trends, performance and resulting actions.
• Work with managers to resolve all escalations of client queries and/or complaints within the agreed turnaround times
• Facilitate collaboration between managers to share information on common gaps and quality issues in service delivery.
• Monitor volumes and nature of complaints/queries received to ensure that customer service standards are upheld at a high level.
• Work with managers to develop corrective actions for recurring issues and request in-depth investigations take place
• Liaise closely with the product support teams to monitor turnaround times, support agreements, issue management and performance overview in accordance with agreed service level agreements and product interlocks.

Education and Experience Required

Qualifications Required (Essential):

• B Degree (Hons) in Finance, Investments, Commerce, Accounting or other relevant
• SAIS Membership is required (Stockbroker exam and experience)
• Johannesburg Stock Exchange (JSE) Members Exam

Qualifications Required (Preferred):

• Postgraduate/CFA would be advantageous.

Experience Required:

Essential:

• Demonstrate an in-depth and up-to-date understanding of the issues facing the industry.
• Demonstrate understanding of banking and investment products.
• Evidence knowledge of propositions provided to our client base as well as competitors.
• Demonstrating understanding of business disciplines such as sales, marketing, finance, operations, people management and technology.
• Demonstrate experience in management, project management and cultural change, economic, commercial and customer trend awareness.
• 5 years' experience in the Financial sector which must include proven experience
• 5 years' experience in managing a Stockbroking environment
• 5 years' experience on a senior management level in a large corporate

Knowledge & Skills:

• Leadership Skills
• Analytical Skills
• Stakeholder Management Skills
• Matrix Management Skills
• Financial Management and reporting Skills
• Organisation and business design skills

Competencies:

• Entrepreneurial and commercial thinking
• Adapting and responding to change
• Coping with pressures and setbacks
• Formulating strategies and concepts
• Deciding and initiating action
• Delivering results and meeting customer expectations
• Leading and supervising
• Working with people

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

We are recruiting a dedicated, energetic, well-rounded Executive Assistant for our CEO. The primary purpose of this role is to provide effective, proactive, and professional administrative and secretarial support to our CEO and the assigned Executive members. This person will be the point of contact for all internal and external stakeholders. This role will contribute to the efficiency of the business by managing the flow of information in a timely and accurate manner.