42 Excellence Manager jobs in South Africa

Customer Excellence Manager

Deliver world-class customer service for a growing international business UK hours, fully remote!

Customer Service | Remote (South Africa-based) | R28,000R38,000

About Our Client
Our client is a thriving, fast-growing business with a reputation for delivering outstanding customer experiences. They operate with a customer-first mindset and are expanding their South Africa-based remote team to keep pace with rapid growth. Their culture is built around integrity, collaboration, and continuous improvement with a firm focus on creating long-term value for clients.

The Role: Customer Excellence Manager
As a Customer Excellence Manager, youll be the first point of contact for key clients managing queries, processing orders, and ensuring every interaction is professional, efficient, and positive. Your role is critical to building trust, supporting sales activities, and ensuring a seamless customer journey that reinforces loyalty and satisfaction.

Key Responsibilities

• Build and maintain trusted customer relationships through proactive, solution-focused service

• Handle all incoming calls, enquiries, and orders with professionalism and speed

• Process quotes and customer orders accurately and efficiently

• Provide day-to-day administrative support to the sales team

• Collaborate with Finance to resolve account queries within a 48-hour SLA

• Keep Key Account Managers and clients informed on order and delivery status

• Ensure CRM and internal systems are up-to-date with correct customer information

• Promote the use of online ordering platforms to streamline processes

• Resolve customer issues quickly, liaising with internal departments as needed

About You

• 2+ years of experience in a customer-focused role

• Strong written and verbal communication skills

• CRM system proficiency and confident using Microsoft Office

• Exceptionally organised with a sharp eye for detail

• Able to prioritise and manage a busy workload

• Team-oriented and service-driven, with a positive, proactive approach

• No specific formal qualifications required your experience and attitude are what matter most

Ready to be the difference in a company where customer care truly counts? Apply now to join a values-driven, people-first team.

Job Title

SAP HCM Performance Management Consultant

Department

Human Resources / IT Systems Integration

Location

Pretoria, South Africa

️ Employment Type

6-month extended Contract

Role Overview

As a SAP HCM Performance Management Consultant, you will play a pivotal role in transforming performance and talent processes through SAP HCM. You’ll lead the configuration, deployment, and optimization of SAP Performance Management modules to enhance employee development, align organizational goals, and drive measurable business outcomes.

️ Key Responsibilities

• Collaborate with HR and business leaders to define and align performance management strategies within SAP HCM.
• Configure and customize SAP HCM Performance Management modules to meet organizational needs.
• Lead workshops to gather business requirements and translate them into system functionality.
• Develop system documentation, training materials, and user guides to support successful adoption.
• Ensure data integrity and compliance through testing, validation, and audit support.
• Partner with change management teams to promote user engagement and process sustainability.
• Provide post-implementation support, performance analytics, and continuous improvement recommendations.

Required Skills & Qualifications

• Strong functional knowledge of SAP HCM, especially the Performance Management module.
• 5+ years of experience in SAP HCM consulting or HRIS implementation projects.
• Familiarity with the SAP ECC6 environment
• Proven track record in HR process optimization and stakeholder collaboration.
• Analytical mindset and proficiency in building performance metrics and feedback loops.
• Excellent communication and documentation skills, including presenting to executive audiences.
• Bachelor’s degree in HR, Information Systems, or related field. Advanced degrees preferred.

Preferred Attributes

• Strategic thinker with a people-first approach.
• Experience in organizational change management and digital transformation.
• Ability to navigate complex environments with empathy and clarity.
• Certification in SAP HCM is compulsory.

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This career opportunity is available at Santam for the CoE Regional Manager, who will be based in Parktown, Johannesburg.

CoE (Center of Excellence) Regional Manager oversees the operations and performance of the CoE team within Santam, focusing on client service and Key performance Indicators.
The CoE regional manager is responsible for managing resources, developing strategies, and ensuring regional objectives align with Santam goals.

• Strategic Planning: Developing and implementing regional strategies aligned with the overall Santam goals and objectives.
• Operational Management: Overseeing day-to-day operations, ensuring efficient resource allocation, and maintaining high standards of performance within the team.
• Team Leadership: Managing and mentoring a team of professionals within the region, fostering a collaborative and high-performing environment.
• Financial Management: Developing and managing budgets, monitoring financial performance, and ensuring cost-effectiveness within the team.
• Stakeholder Management: Building and maintaining relationships with key stakeholders, both internal and external, to support the Santam’s objectives.
• Performance Management: Setting performance goals, tracking progress, and implementing corrective actions to ensure the team meets its objectives.
• Talent Management: Identifying and developing talent within the team, ensuring a pipeline of skilled professionals.

• Business related qualification (NQF Level 7)
• Minimum 10 years’ experience in a Management position in the short-term insurance industry and Motor Claims

• Strategic thinking
• Excellent communication & writing skills
• Strong relationship, negotiating and networking skills
• Ability to influence

• Drives results
• Deciding and initiating action
• Leading and supervising
• Collaborates
• Client focus
• Flexibility and adaptability
• Cultivates innovation
• Strategic decision making
• Analytical thinking
• Influencing/ gaining commitment
• Business acumen
• Coaching and development

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

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Date: 19 Aug 2025

Location:

Johannesburg, Gauteng, ZA

This career opportunity is available at Santam for the CoE Regional Manager, who will be based in Parktown, Johannesburg.

CoE (Center of Excellence) Regional Manager oversees the operations and performance of the CoE team within Santam, focusing on client service and Key performance Indicators.
The CoE regional manager is responsible for managing resources, developing strategies, and ensuring regional objectives align with Santam goals.

• Strategic Planning: Developing and implementing regional strategies aligned with the overall Santam goals and objectives.
• Operational Management: Overseeing day-to-day operations, ensuring efficient resource allocation, and maintaining high standards of performance within the team.
• Team Leadership: Managing and mentoring a team of professionals within the region, fostering a collaborative and high-performing environment.
• Financial Management: Developing and managing budgets, monitoring financial performance, and ensuring cost-effectiveness within the team.
• Stakeholder Management: Building and maintaining relationships with key stakeholders, both internal and external, to support the Santam’s objectives.
• Performance Management: Setting performance goals, tracking progress, and implementing corrective actions to ensure the team meets its objectives.
• Talent Management: Identifying and developing talent within the team, ensuring a pipeline of skilled professionals.

• Business related qualification (NQF Level 7)
• Minimum 10 years’ experience in a Management position in the short-term insurance industry and Motor Claims

• Strategic thinking
• Excellent communication & writing skills
• Strong relationship, negotiating and networking skills
• Ability to influence

• Drives results
• Deciding and initiating action
• Leading and supervising
• Collaborates
• Client focus
• Flexibility and adaptability
• Cultivates innovation
• Strategic decision making
• Analytical thinking
• Influencing/ gaining commitment
• Business acumen
• Coaching and development

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

CAREER OPPORTUNITY

This career opportunity is available at Santam for the CoE Regional Manager, who will be based in Parktown, Johannesburg.

CoE (Center of Excellence) Regional Manager oversees the operations and performance of the CoE team within Santam, focusing on client service and Key performance Indicators.
The CoE regional manager is responsible for managing resources, developing strategies, and ensuring regional objectives align with Santam goals.

• Strategic Planning: Developing and implementing regional strategies aligned with the overall Santam goals and objectives.
• Operational Management: Overseeing day-to-day operations, ensuring efficient resource allocation, and maintaining high standards of performance within the team.
• Team Leadership: Managing and mentoring a team of professionals within the region, fostering a collaborative and high-performing environment.
• Financial Management: Developing and managing budgets, monitoring financial performance, and ensuring cost-effectiveness within the team.
• Stakeholder Management: Building and maintaining relationships with key stakeholders, both internal and external, to support the Santam’s objectives.
• Performance Management: Setting performance goals, tracking progress, and implementing corrective actions to ensure the team meets its objectives.
• Talent Management: Identifying and developing talent within the team, ensuring a pipeline of skilled professionals.

• Business related qualification (NQF Level 7)
• Minimum 10 years’ experience in a Management position in the short-term insurance industry and Motor Claims

• Strategic thinking
• Excellent communication & writing skills
• Strong relationship, negotiating and networking skills
• Ability to influence

• Drives results
• Deciding and initiating action
• Leading and supervising
• Collaborates
• Client focus
• Flexibility and adaptability
• Cultivates innovation
• Strategic decision making
• Analytical thinking
• Influencing/ gaining commitment
• Business acumen
• Coaching and development

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!