21 Excellence Manager jobs in South Africa

Customer Excellence Manager

Cape Town, Western Cape The Legends Agency

Posted 24 days ago

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Job Description

Customer Excellence Manager

Deliver world-class customer service for a growing international business UK hours, fully remote!

Customer Service | Remote (South Africa-based) | R28,000R38,000

About Our Client
Our client is a thriving, fast-growing business with a reputation for delivering outstanding customer experiences. They operate with a customer-first mindset and are expanding their South Africa-based remote team to keep pace with rapid growth. Their culture is built around integrity, collaboration, and continuous improvement with a firm focus on creating long-term value for clients.

The Role: Customer Excellence Manager
As a Customer Excellence Manager, youll be the first point of contact for key clients managing queries, processing orders, and ensuring every interaction is professional, efficient, and positive. Your role is critical to building trust, supporting sales activities, and ensuring a seamless customer journey that reinforces loyalty and satisfaction.

Key Responsibilities

  • Build and maintain trusted customer relationships through proactive, solution-focused service

  • Handle all incoming calls, enquiries, and orders with professionalism and speed

  • Process quotes and customer orders accurately and efficiently

  • Provide day-to-day administrative support to the sales team

  • Collaborate with Finance to resolve account queries within a 48-hour SLA

  • Keep Key Account Managers and clients informed on order and delivery status

  • Ensure CRM and internal systems are up-to-date with correct customer information

  • Promote the use of online ordering platforms to streamline processes

  • Resolve customer issues quickly, liaising with internal departments as needed

About You

  • 2+ years of experience in a customer-focused role

  • Strong written and verbal communication skills

  • CRM system proficiency and confident using Microsoft Office

  • Exceptionally organised with a sharp eye for detail

  • Able to prioritise and manage a busy workload

  • Team-oriented and service-driven, with a positive, proactive approach

  • No specific formal qualifications required your experience and attitude are what matter most

Ready to be the difference in a company where customer care truly counts? Apply now to join a values-driven, people-first team.

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Operations Excellence Manager

Bryanston, Gauteng R200000 - R250000 Y Tiger Brands

Posted today

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It's fun to work in a company where people truly BELIEVE in what they're doing

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

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Analyst, Finance Planning & Performance Management

Port Elizabeth, Eastern Cape Mondelez International

Posted 3 days ago

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Job Description

**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**
You will perform detailed finance work, transactions and data structuring under the guidance of the Finance Manager. You will collect data, be responsible for maintaining information integrity, monitor reconciliations and conduct basic checks and controls.
**How you will contribute**
You will:
+ Execute aspects of finance planning and performance management process and related financial decisions potentially including Annual Contract planning/forecasting, target development, financial performance reporting/analysis, financial modeling and decision support for a focused scope within a region, business unit, country, Supply Chain, Mondelēz International Business Services or Corporate Finance team. You will also execute data collection and data integrity checks
+ Contribute to a strong controls and compliance environment in area of scope and ensure full compliance with our policies
+ Execute ad hoc analyses and projects as requested by the Senior Finance Manager (or Director)
+ Support projects to improve efficiencies and improvements to ways of working and embrace a mindset of continuous improvement
+ Contribute to a high-performing Finance team. You will also invest in personal development and the development of your Finance peers
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
+ TECHNICAL EXPERTISE in financial analysis and data collection/structuring
+ BUSINESS ACUMEN and a basic understanding of our business, consumer packaged goods industry, and local snacking market. Relevant experience in a regional (or sizeable local) business
+ LEADERSHIP SKILLS including collaboration and communication skills within a larger Finance team. Team player with can do mentality to deliver results
+ GROWTH/DIGITAL MINDSET and the ability to execute opportunities and leverage technology to improve operational efficiency and effectiveness
+ INTEGRITY and sound judgement in all decisions and interactions aligned with our values and policies and external regulations
**More about this role**
**What you need to know about this position:**
This role is critical in delivering accurate reporting, cost analysis, and operational insights-spanning SAC reporting, inventory control, manufacturing performance, and procurement governance. The analyst will work closely with the Senior Finance Manager and cross-functional teams to drive financial integrity and operational excellence across SSA markets.
**What extra ingredients you will bring:**
**Key Accountabilities:**
**Month End Reporting**
Support flash reporting, bridge consolidation, and Month end commentary submissions CON for reporting
Prepare and analyze DIOH (Days Inventory on Hand) reports across SSA
Manage SAC uploads and reporting for CS&L
Generate SAC-based reports for variance checks
MSC Central Overheads analysis
**Inventory & Logistics**
Review stock on hand and stock aging reports
Conduct warehouse stock counts and reconcile physical vs system inventory
Perform stock-at-risk analysis and escalate exposures to facilitate liquidation
Manage open purchase orders, including aged accruals clearing and PO closure
Reconcile accruals vs GRNs vs supplier statements
Analyze transporter rates and logistics costs (inbound & outbound)
Perform cost center checks and ensure correct allocation of supply chain costs
**Manufacturing Performance & Costing**
Analyze Overtime labor and full-time equivalent (FTE) trends
Support costing cycles and product cost analysis (IBR)
**Financial Controls & Governance**
Ensure timely clearing and reconciliation of balance sheet accounts
Support internal and external audit preparations and documentation
Maintain strong internal control practices across CS&L, manufacturing, and procurement finance
Partner with operations to ensure compliance with financial policies and procedures
**Education / Certifications:**
- Bachelor's degree in finance, Accounting, or related field
- 3-5 years of experience in financial analysis, preferably in supply chain, manufacturing, or Audit.
- Proficiency in SAP Analytics Cloud (SAC), Excel, and ERP systems (SAP, Oracle, or similar).
**Job specific requirements:**
- Strong analytical skills and attention to detail.
- Familiarity with SSA market dynamics and operational finance.
- Ability to work independently and manage multiple priorities.
- Strong documentation and audit support capabilities.
- Awareness of internal controls, governance frameworks and compliance standards.
**Travel requirements:**
Limited
**Work schedule:**
Hybrid
No Relocation support available
Business Unit Summary
**Mondelēz International's Sub Saharan Africa Business Unit is made up of three key focus areas namely Southern Africa, West Africa and the Rest of Africa Markets.** **The Business Unit is home to approximately 1000 Makers and Bakers who strive to bring only the best quality and loved brands to our consumers. Mondelēz International in Sub Saharan Africa is proud to house global legacy brands including Cadbury Dairy Milk, Oreo, Halls and Bournvita, together with local jewels such as Cadbury LunchBar, Chappies, TomTom and Dentyne.** **The Business Unit's Markets have consistently been awarded Top Employer certification, and has been recognised as a Top Employer in Africa.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Finance Planning & Performance Management
Finance
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
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Manager Retail Excellence

R900000 - R1200000 Y adidas

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Job Description

Purpose & Overall Relevance For The Organisation
This role is responsible for maximising the profitability of the Retail Sales organization by managing projects to decrease complexity, increase productivity and ensure corporate compliance at field level for all stores across EM South.

Key Responsibilities

  • Support the Retail & Consumer Excellence Director to deliver on large scale strategic projects and operational consistencies across EMS.
  • Independently take ownership of assigned project work to ensure the delivery of project plans on time and within agreed objectives.
  • Complete pre-project analysis, capturing current processes and practices across EMS and seek out existing best in class resources from Global and other markets.
  • Build comprehensive plans for each project including success measures from all stakeholders, commercial implications, and timelines.
  • To lead & support on key retail initiatives & projects across EMS Stores.
  • Gain feedback and buy in from key stakeholders on policy/project drafts to ensure end product is understood and supported.
  • Track progress of ongoing initiatives.
  • Work closely with Local Operations on KPI opportunities and initiative needs to help achieve top line success.
  • Drive a culture of sharing and adopting global best practices across all EMS
  • Act as a single point of contact for retail initiatives and best practices across EMS and work closely with the Retail Consumer Excellence Director for each excellence project.
  • Train retail staff in the operation of tools, methods and Global/Market initiatives directed by the Global and EM Retail Consumer Excellence teams.
  • Conduct frequent trade zone visits across all assigned EMS stores.
  • Collaborate closely with local operations, Store Development, and Inventory Controllers to enhance back of house operations, layouts and management across EMS.
  • Deep dive existing operational tools utilized across EMS to review opportunities for enhancements.
  • Other duties as requested by your manager.

Key Relationships

  • Store Operations
  • EMS Retail Operations leads
  • EMS Finance, Legal, B&M, Sales Academy, IT
  • EMS Country Retail stakeholders
  • EMS Retail Consumer Excellence Team
  • Emerging Markets DTC team

Knowledge, Skills And Abilities

  • Advanced user of MS Office suite of products
  • Strong influential skills and understanding of the organization
  • Project Management

Requisite Education And Experience / Minimum Qualifications

  • University degree in business, ideally with sales focus or equivalent professional experience.
  • 4-5 years Retail operations experience.
  • Understanding of Retail, Finance, Internal Control.
  • Industry experience in Sports/Fashion/FMCG.
  • Project Management experience

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

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Operational Excellence Leader

R1800000 - R2500000 Y Astec Industries Africa Middle East

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Job Description

This Key operational leadership position focuses on all aspects that impact manufacturing activities and identify process improvement opportunities (remove waste, enhance agility, reduce costs) and help create a sustainable competitive advantage through the use of Continuous Improvement / Lean principles and methods.

Duties and Responsibilities

  • Drives OPEX efforts in line with the Astec Group requirements.
  • Leads team of Manufacturing Engineers with focus on "Design for Manufacturing".
  • Works closely with Quality team to identify, design and implement opportunities for improvement.
  • Leads Continuous Improvement (CI) events which may include Kaizen Events, 5S, Kanban, Value Stream Mapping, Theory of Constraints Projects, Set-Up Time Reduction, Defect Prevention, Operator and Leadership Development.
  • Develops and deploys an effective measurement and reporting system for progress monitoring, strategic alignment and focus.
  • Guides and manages CI Projects across organization as identified. Active hands-in Project Management and relentless execution.
  • Interacts and communicates with all stakeholders which may include managers, operators, suppliers and customers to help establish CI and Complete Quality.
  • Reduces Value Stream cycle times to continually enhance agility through waste elimination & process flow improvements throughout the organization.
  • Improves Organizational Capacity around Lean knowledge.
  • Preparation of relevant corporate reports and engagement with corporate leadership as required.
  • Ensuing compliance to QMS standards.

Qualifications:

  • B.Tech degree in Engineering (Mechanical or Industrial) or closely related degree.
  • Project Management certification would be highly advantageous.

Experience:

  • 10+ years' experience in a Continuous Improvement role within a manufacturing environment. It is key that the Individual demonstrates successful execution of projects cross functionally.
  • Experience in leading a Lean transformation in a manufacturing environment.

Character:

  • The position calls for a hands-on individual who lives up to the standards of relentless execution and passion for continuous improvement.
  • Demonstrated problem solving and project management skills.
  • Conceptual Thinking – ability to think in terms of abstract ideas.
  • Must have a win-win mentality & the ability to overcome obstacles, both technical & non-technical.
  • Strong facilitation & training skills needed to deliver Quality and Lean Manufacturing concepts, principles & practices.
  • Ability to work well with other. Must have strong team-building skills and be successful in facilitating team-based initiatives.

Computer Proficiency:

  • Strong computer skills including Microsoft Office, ERP and other applicable programs.
  • Ability to prepare and deliver effective presentations.

Other:

  • Requires steady energy and focused planning and organizing skills.
  • Requires excellent written and verbal communication skills, business process improvement knowledge, and ability to train others with diverse backgrounds and education levels.
  • Ability to perform work in a heavy industrial setting.
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Operational Excellence Trainer

Roodepoort, Gauteng R900000 - R1200000 Y Vector Logistics

Posted today

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Job Description

Permanent

Roodepoort

Overview
We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

  • The Trainer is responsible for developing and delivering training programs to ensure that warehouse and transport division staff are fully competent in business processes, operational procedures, and role-specific practical applications.
  • This role ensures staff members meet required competency standards through assessment, coaching, and ongoing development interventions.

Key Responsibilities

Training & Development

  • Develop, implement, and facilitate training programs for warehouse and transport division employees.
  • Ensure training materials are aligned with company policies, industry standards, and regulatory requirements.
  • Provide hands-on, practical training tailored to each role within the warehouse and transport functions.
  • Conduct refresher training sessions periodically to maintain high operational standards.

Competency Assessment

  • Assess employee competence through observation, practical assessments, and structured evaluations.
  • Identify skills gaps and recommend appropriate training interventions.
  • Ensure compliance with competency-based training frameworks and regulatory requirements.

Practical Training & Coaching

  • Deliver on-the-job training and coaching to employees to improve their practical execution of tasks.
  • Use real-world scenarios and simulations to reinforce learning.
  • Support employees in mastering standard operating procedures (SOPs) and best practices.

Compliance & Safety Training

  • Conduct training on safety, health, environment, risk, and quality (SHERQ) standards.
  • Ensure all employees understand and comply with safety protocols in the warehouse and transport environment.
  • Assist in developing and maintaining a safety-conscious workforce.

Training Evaluation & Reporting

  • Monitor training effectiveness through feedback, performance tracking, and reporting.
  • Maintain training records, attendance logs, and assessment reports.
  • Provide recommendations for continuous improvement in training content and delivery.

Collaboration & Stakeholder Engagement

  • Work closely with HR, Operations, and SHERQ teams to align training with business needs.
  • Engage with supervisors and managers to understand role-specific challenges and tailor training accordingly.
  • Assist in developing a learning culture within the organization.

Compliance & Safety Training

  • Ensure all employees complete legally required training (e.g., SHERQ compliance, equipment handling).
  • Decide when refresher training is necessary for safety-critical roles.

Continuous Improvement & Process Enhancement

  • Identify gaps in current training programs and decide on updates or new learning initiatives.
  • Recommend process improvements to leadership based on training observations and employee feedback.

Key Relationships

Internal Customer Relationships

  • Warehouse & Transport Employees – Primary trainees who rely on the Trainer for skills development, coaching, and competency assessments.
  • Supervisors & Line Managers – Collaborate with them to identify training needs, track employee progress, and ensure training aligns with operational goals.
  • HR & Learning & Development Teams – Work closely with HR/L&D to align training programs with company policies, compliance requirements, and employee development plans.
  • SHERQ Team – Ensure that training aligns with health, safety, environmental, and quality compliance standards.
  • Operations Leadership – Provide insights into workforce readiness and training impact on operational efficiency.

External Customer Relationships

  • Regulatory & Compliance Bodies – Engage with external accreditation bodies or regulatory agencies to ensure training meets industry and legal standards.
  • Training Vendors & Partners – Liaise with external trainers, consultants, and learning material providers for specialized training interventions.
  • Technology & Equipment Suppliers – Coordinate with vendors who provide training on new warehouse or transport technology and equipment.

Qualifications And Experience
Qualifications, Skills and Experience Required for the Job

  • Relevant qualification in Training & Development, Human Resources, Logistics, or a related field.
  • Accredited facilitator, assessor, and/or moderator qualification (advantageous).

Skills

  • Strong facilitation and coaching skills.
  • Excellent verbal and written communication skills.
  • Ability to assess skills and provide constructive feedback.
  • Knowledge of adult learning principles and instructional design.
  • Strong problem-solving skills and adaptability.
  • Attention to detail and process-oriented mindset.
  • Proficiency in Microsoft Office Suite and Cornerstone Learning Management Systems (LMS) (advantageous).
  • Ability to engage and motivate learners across different skill levels.

Competencies
Technical Competencies

  • Training & Facilitation Skills – Ability to deliver engaging and effective training sessions to diverse learners.
  • Competency Assessment & Evaluation – Skilled in assessing employees' practical abilities and ensuring they meet required standards.
  • Process Knowledge – Strong understanding of warehouse and transport operations, including SOPs and compliance requirements.
  • Adult Learning Principles – Knowledge of how adults learn and the ability to design training accordingly.
  • Safety & Compliance Understanding – Knowledge of SHERQ standards and ability to train employees on safety and compliance practices.

Behavioral Competencies

  • Communication Skills – Ability to clearly explain concepts, procedures, and expectations to employees at all levels.
  • Coaching & Mentoring – Capability to guide employees in skill development, problem-solving, and role proficiency.
  • Problem-Solving & Critical Thinking – Ability to identify training gaps and implement practical solutions.
  • Interpersonal Skills – Builds strong relationships with trainees, supervisors, and leadership teams.
  • Adaptability & Resilience – Ability to adjust training methods based on audience, learning pace, or operational changes.

Leadership Standards

  • Leading Without Authority – Influence employees and managers to prioritize learning and development.
  • Accountability & Ownership – Takes responsibility for training quality, effectiveness, and employee development.
  • Collaboration & Stakeholder Engagement – Works closely with Operations, HR, and SHERQ teams to align training with business needs.
  • Continuous Improvement Mindset – Seeks ways to enhance training content, delivery, and effectiveness.
  • Decision-Making & Judgement – Makes informed decisions regarding employee competency, training needs, and compliance requirements.

We look forward to hearing from you

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Group Operational Excellence Officer

Woodmead, Gauteng R1200000 - R2400000 Y AECI Limited

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Job Description

Required outputs: Functional

  • Lead and manage projects aimed at improving operational processes and systems.
  • Coordinate resources, manage timelines, and ensure that projects are completed on schedule and within budget.
  • Implement change management strategies to facilitate smooth transitions and adoption of new processes.
  • Analyse existing production processes to identify inefficiencies or areas for improvement.
  • Implement methodologies such as Lean, Six Sigma, or Total Quality Management to streamline operations and reduce waste.
  • Lead workshops and brainstorming sessions to gather insights and ideas for process improvements from team members and stakeholders.
  • Track and evaluate the impact of implemented improvements on operational performance and adjust as necessary.
  • Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
  • Develop and implement strategies to streamline processes, enhance productivity, and reduce costs.
  • Compare current processes against industry best practices and benchmarks to identify optimization opportunities.
  • Redesign processes to eliminate waste, reduce cycle times, and enhance efficiency.
  • Identify and implement automation tools and technologies to optimize repetitive tasks and workflows.
  • Develop and implement operational excellence management systems, processes, techniques & tools for customer and outbound logistics operations, in accordance with industry best practices and regulatory requirements.
  • Ongoing innovation and improvement of processes to meet customer needs and business tactic.
  • Develop and execute a strategic plan for achieving operational excellence across the organization.
  • Establish and maintain a framework for operational excellence that includes standards, methodologies, and tools.
  • Work with various departments to align operational excellence initiatives with business objectives and ensure effective implementation.
  • Allocate resources effectively to support process improvement and operational excellence initiatives.
  • Conduct regular audits and assessments to identify areas for improvement and ensure compliance with quality standards.
  • Provides management reports for strategic decision making.
  • Evaluate adherence to regulatory requirements, industry standards, and organizational policies.
  • Prepare and present audit reports with findings, recommendations, and action plans to senior management.
  • Analyse data and identify trends to develop and implement corrective and preventive actions.
  • Develop and maintain process control systems to ensure consistency and reliability in production.

  • Develop and implement process control mechanisms to monitor and maintain process performance.

  • Define and track control metrics to ensure processes remain within desired parameters.
  • Identify and resolve issues or deviations in process performance through root cause analysis and corrective actions.
  • Implement systems for ongoing monitoring and control of process variables and performance.
  • Ensure that production processes comply with industry standards, regulations, and safety requirements.
  • Conduct regular reviews and update internal standards and procedures to reflect changes in regulations and best practices.
  • Provide training to employees on compliance requirements and standards to ensure awareness and adherence.
  • Prepare for external audits and inspections by ensuring all documentation and processes are in compliance.
Qualifications & Experience
  • Bachelor's degree in engineering, Industrial Management, Operations Management, or a related field
  • Six Sigma or Lean certification.
  • Simulation modelling
  • Advanced Data Analytics & Modelling- (advantageous)
  • Minimum of 5-7 years of experience in operations.
  • Proven track-record of analysing, designing, implementing, maintaining, and improving Total Quality Management, Industrial Engineering and Operational Excellence, tools, processes and systems.
  • Proven track-record in simulation software such as Simio, Anylogic, Fidelis or similar.
  • In depth experience of managing multi-dimensional programmes, deadlines, and large budgets.
  • Engagement with diverse, external international stakeholders in managing legislative risk.
  • Experience in working across a broad spectrum of industries – from white collar to unionised environments.
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Manager - Quality Excellence-Quality Assurance-Quality Process - Transactional

R900000 - R1200000 Y EXL

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Job Description

The resource will drive process management rigor to ensure superior service delivery by meeting or exceeding accuracy and related SLAs. They will support the development of process improvement and innovation strategies for client businesses and assist client transformation teams, EXL transformation, technology, and operations teams in process improvements. Facilitating the sharing of best practices from within and outside the organization, implementing and driving performance benchmarking, and supporting business development through RFP and RFI responses from a quality perspective are key responsibilities.

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Operational and Process Excellence Lead

R600000 - R1200000 Y Roche

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Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We are seeking a highly experienced and results-oriented Operational and Process Excellence Lead to join the affiliate leadership team of our Diagnostics Affiliate in Johannesburg. This strategic role will be pivotal in shaping, implementing, and sustaining a culture of operational excellence within the organization. By leveraging industry best practices, continuous improvement methodologies, and your ability to lead diverse teams, you will drive transformation across business-critical processes to deliver significant business value.

You will work closely with cross-functional stakeholders within the affiliate, regional teams, and global functions, ensuring alignment with the organization's broader strategic objectives. This role holds direct responsibility for a team of professionals whose aim is to deliver process improvements, enhance operational efficiencies, and support large-scale change initiatives.

Key Challenges
Strategic Leadership

  • Serve as a critical member of the affiliate leadership team, providing strategic direction on operational and process excellence initiatives
  • Develop and implement an affiliate-wide operational excellence roadmap aligned with the organization's overall business strategy and goals
  • Actively contribute to affiliate strategy discussions by integrating process excellence with organizational objectives

Operational Excellence & Continuous Improvement

  • Lead the design, execution, and governance of affiliate-wide process improvement programs to optimize efficiency, performance, and customer satisfaction
  • Design and implement frameworks, tools, and metrics to monitor and evaluate operational performance
  • Oversee deployment of Lean & Agile or other relevant methodologies to drive continuous improvement
  • Partner with functional and regional leaders to analyze, re-engineer, and optimize key workflows and business processes
  • Drive the adoption of digital tools and technologies to enhance operational agility and performance

Change Management & Leadership Development

  • Be a change ambassador within the affiliate, championing operational excellence and fostering an innovation-driven mindset
  • Establish coaching and training programs to build capabilities in process excellence across all levels of the organization
  • Drive cross-functional alignment to ensure successful adoption of new processes, systems, and tools

Team Leadership

  • Lead, mentor, and develop the Operational and Process Excellence team to deliver high-impact initiatives
  • Foster a collaborative and innovative team culture to enhance individual and collective performance
  • Allocate resources effectively to support strategic projects, ensuring alignment with business priorities

Performance Management & Reporting

  • Develop and maintain key performance indicators (KPIs) to measure success of process improvement initiatives and operational efficiency goals
  • Provide regular reports and data-driven insights to the affiliate leadership team to guide decision-making
  • Act as the key point of contact with regional/global operational excellence forums and input into global best practices

BBBEE

  • Develop sustainable and fit for purpose BBBEE strategy for the organization
  • Synchronize and monitor all functions responsible for being compliant with BBBEE
  • Provide regular reports and data-driven insights to the affiliate leadership team to guide decision-making
  • Implementation of agreed programs

Who You Are As Our Ideal Candidate

  • You hold a Bachelor's degree in Business, Finance, Operations Management, or a related field (Master's degree preferred)
  • You have 10+ years of relevant experience in process excellence, operations, or a related field, with at least 5 years in a strategic leadership role
  • Proven track record of implementing operational excellence frameworks in highly matrixed organizations
  • Strong experience with Lean, Agile and other continuous improvement methodologies
  • Hands-on experience leading large-scale process transformation initiatives
  • Strong experience in BBBEE Management controls and implementation is an asset
  • Skills & Competencies -
  • Exceptional leadership skills with the ability to influence cross-functional teams and stakeholders at all levels
  • Strong problem-solving and analytical skills, with the ability to derive insights from complex data
  • Excellent communication, presentation, and interpersonal skills to engage stakeholders and inspire teams
  • Deep understanding of digital transformation trends and their implications for operational excellence
  • Capable of thriving in a fast-paced, high-change, and collaborative business environment

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

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Process Improvement Training Assistant

R900000 - R1200000 Y Bechtel

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Job Description

Requisition ID:

  • Relocation Authorized: None
  • Telework Type: Full-Time Office/Project
  • Work Location: Yanacocha
Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver.

Yanacocha Water Treatment Plant (WTP):

Located 800 km northeast of Lima, Peru, Yanacocha is South America's largest gold mine. The WTP Project consists of two of the largest acid water treatment plants in South America (the West one with capacity of 3,000 m3/hour and the East one with 2,700 m3/hour). Early works are currently being performed on site, preparing the permanent platforms and laydown areas for the East and West plants, in addition to the Class 2 estimate, Level 3 schedule and Execution Plan.

Job Summary:

In this role, you will coordinate Environmental, Safety, and Health (ES&H) training and awareness of a project's ES&H program. You will work with experts to review course materials and awareness strategies and assist with the processes for content delivery. Your efforts to optimize training and communication will help the ES&H program achieve continuous improvement goals for health and safety on the job.

Major Responsibilities:
  • Developing and coordinating process improvement activities, including drafting learning, training, and marketing materials, and obtaining cost-effective quotes for external printing and copying of corporate bulletins, brochures, poster designs, and other marketing materials ready for computer design.
  • Maintaining and modifying the departmental intranet and its contents, including the creation and maintenance of team websites.
  • Responsible for developing and implementing proposed revisions and additions to the departmental website architecture.
  • Creating forms and other web-based technology methods to improve user effectiveness and responsiveness.
  • Researching activities related to process improvement, such as database functionality and web design.
  • Gathering the necessary data to prepare reports on critical elements and other supplementary reports, as needed.
  • Participating in departmental staff meetings and status tasks as required.
  • Coordinating with the Senior Process Improvement Specialist, the Process Improvement Manager, and/or the corporate ES&H management to obtain approval for work as it is completed.
  • Supporting Senior Process Improvement Specialists in developing training and launching, and promoting corporate ES&H initiatives and campaigns.
Education and Experience Requirements:

Requires a Bachelor's degree in Civil Engineering, Mining Engineering, Industrial Enginnering (or international equivalent) related to environmental, safety, health, education, or a science-related discipline and less than 1 year of relevant experience.

Required Knowledge and Skills:
  • Technical knowledge of computer-based training development software, Ms Office package.
  • Technical knowledge of desktop publishing software Adobe Suite, web developer SharePoint, FrontPage programming code, and incorporation of Flash in training products.
  • Knowledge of learning and development systems, applications for both ES&H and automation methods, and the application of computers to associated process improvement tasks.
  • Knowledge of regulatory and industry standards and criteria relevant to ES&H learning and development needs.
  • Good knowledge of computer illustrations and web design packages.
  • General knowledge of writing and producing training, marketing, and communication tools.
  • Work familiarity with Bechtel's environmental, safety, and health processes and procedures (for internal or former Bechtel candidates).
  • Demonstrated skill in oral and written communication and in preparing clear and complete correspondence.
Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of engineers and beyond Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth.

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.

Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to .

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