2,808 Event Support Roles jobs in South Africa
Customer Support Specialist
Posted today
Job Viewed
Job Description
Overview
Job Description
As a member of our software support team, you would be responsible for troubleshooting software queries via email or phone from our local and international customer base.
In addition to support, you will also play a key role in delivering customer training, ensuring dealerships and partners are fully enabled to use our platform effectively. The role will generally split 50 / 50 between support and training responsibilities
Responsibilities- Work with a professional team of software support specialists supporting our automotive lead management platform.
- Be the point of contact for customer support across all channels — phone, email and social media. Handle approximately 15–20 daily customer calls and manage case-by-case tickets.
- Diagnose, analyze and resolve incoming customer issues on our platform.
- Assist our customers with best practice design as they use our platform to manage their sales process. Deliver structured training sessions via webinars, video calls, and in-person where required, empowering customers with clear, repeatable knowledge.
- Empower customers by adopting a knowledge centric approach to problem solving.
- Maintain record of important customer conversations in our CRM tools. Leverage ClickUp and other internal tools to track cases and workflows.
- Display thought leadership and present key insights to support team in order to improve the support function to our users.
- Develop expertise in a dedicated specialisation area (e.g., Project Management, Integrations, or Training) and take ownership of small projects to improve processes and customer outcomes.
- Grade 12
- At least 1–2 years of customer support or software support experience
- Degree / Diploma would be advantageous
- Exposure to lead management or CRM systems
- Customer service or software / application support experience
- Excellent interpersonal skills
- Ability to write and communicate effectively with a wide variety of stakeholders
- Strong organisational skills, professionalism, and a balanced, neutral approach to troubleshooting
- Experience delivering training or onboarding sessions is highly advantageous
- Knowledge of or experience in the automotive industry will be considered a strong plus
Customer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrCustomer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrCustomer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrCustomer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrCustomer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrCustomer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrBe The First To Know
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Customer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrCustomer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
#J-18808-LjbffrCustomer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Overview
Customer Support Specialist
SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 52,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Responsibilities- Offering support through phone, email, and live chat to ensure customers get the help they need
- Delivering system guidance to users navigating our platform
- Digging deeper into customer queries to understand and address their concerns effectively
- Guiding customers to the right Help Site resources for quick, self-service problem resolution
- Ad hoc tasks as and when needed
- Experience in online customer service, payroll administration and/or accounting/bookkeeping
- Experience working in a remote environment
- Experience working with internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
- A minimum of a matric exemption
- The discipline to work effectively in a fully remote environment
- A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
- Ability to work during periods of load-shedding without interruption
- Excellent problem-solving skills and the ability to navigate complex customer issues
- Strong technical aptitude with a willingness to learn and master new software
- Strong numerical and analytical skills
- Proficient in numeracy and problem-solving
- Outstanding communication skills, both in writing and speaking
- Exceptional attention to detail
- The ability to interpret and understand a customer’s issue
- Salary: up to R 15,500/month (up to R 18,400 CTC)
- Location: Fully remote / work-from-home environment
- Working Hours: Full-time, 8 am - 5 pm or 9 am - 6 pm (as per company requirements), Monday-Friday
- Annual Leave: 20 working days/year
- Medical Aid Benefit: up to R 2,900 / month (through our Discovery group scheme)
- Counselling Benefit: Access to free unlimited counselling, financial, life and career coaching (through Kaelo)
- Supportive Team: in a growth-minded company with opportunities to learn and grow
- Application
- Task and One-way Video
- Interview 1 (meet-and-greet)
- Interview 2 (practical/technical testing)
- Interview 3 (general questions)
- Background Checks (criminal and reference)
* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.
SimplePay is an equal-opportunity employer committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process. People from designated groups are encouraged to apply.
SimplePay Careers
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