15 Evaluation Officer jobs in South Africa

Business Segment: Business & Commercial Banking

To assess and evaluate lending applications for Enterprise clients based on sound credit risk and affordability assessments, financial principles and credit policies to achieve targeted asset book growth while optimising losses and effectively mitigating credit risks. To ensure lending is within Bank's Risk Appetite parameters. Support business partners in understanding and solutioning to meeting client lending needs, as appropriate for the Enterprise client segment.

Qualifications

Minimum Qualifications

Type of Qualification: Diploma
Field of Study: Business Commerce

Experience Required
Credit Risk – BCB
Risk & Corporate Affairs
5-7 years
Experience in intuitive credit assessment and decisioning in relevant segment and products. Knowledge and understanding of simple financial statements and cash flow forecasts. Knowledge and understanding of repayment structures and collateral. Understanding of collection processes within the banking environment is beneficial.

Additional Information

• Articulating Information
• Examining Information
• Following Procedures
• Interacting with People
• Interpreting Data
• Making Decisions
• Asset Based Lending
• Loan Assessment
• Loan Approval

#J-18808-Ljbffr

Business Segment: Business & Commercial Banking

To assess and evaluate lending applications for Enterprise clients based on sound credit risk and affordability assessments, financial principles and credit policies to achieve targeted asset book growth while optimising losses and effectively mitigating credit risks. To ensure lending is within Bank's Risk Appetite parameters. Support business partners in understanding and solutioning to meeting client lending needs, as appropriate for the Enterprise client segment.

Qualifications

Minimum Qualifications

Type of Qualification: Diploma
Field of Study: Business Commerce

Experience Required
Credit Risk – BCB
Risk & Corporate Affairs
5-7 years
Experience in intuitive credit assessment and decisioning in relevant segment and products. Knowledge and understanding of simple financial statements and cash flow forecasts. Knowledge and understanding of repayment structures and collateral. Understanding of collection processes within the banking environment is beneficial.

Additional Information

• Articulating Information
• Examining Information
• Following Procedures
• Interacting with People
• Interpreting Data
• Making Decisions
• Asset Based Lending
• Loan Assessment
• Loan Approval

#J-18808-Ljbffr

Business Segment: Business & Commercial Banking To assess and evaluate lending applications for Enterprise clients based on sound credit risk and affordability assessments, financial principles and credit policies to achieve targeted asset book growth while optimising losses and effectively mitigating credit risks. To ensure lending is within Bank's Risk Appetite parameters. Support business partners in understanding and solutioning to meeting client lending needs, as appropriate for the Enterprise client segment. Qualifications Minimum Qualifications Type of Qualification: DiplomaField of Study: Business Commerce Experience Required Credit Risk – BCB Risk & Corporate Affairs5-7 yearsExperience in intuitive credit assessment and decisioning in relevant segment and products. Knowledge and understanding of simple financial statements and cash flow forecasts. Knowledge and understanding of repayment structures and collateral. Understanding of collection processes within the banking environment is beneficial. Additional Information Articulating Information Examining Information Following Procedures Interacting with People Interpreting Data Making Decisions Asset Based Lending Loan Assessment Loan Approval #J-18808-Ljbffr

Business Segment: Business & Commercial Banking To assess and evaluate lending applications for Enterprise clients based on sound credit risk and affordability assessments, financial principles and credit policies to achieve targeted asset book growth while optimising losses and effectively mitigating credit risks. To ensure lending is within Bank's Risk Appetite parameters. Support business partners in understanding and solutioning to meeting client lending needs, as appropriate for the Enterprise client segment. Qualifications Minimum Qualifications Type of Qualification: DiplomaField of Study: Business Commerce Experience Required Credit Risk – BCB Risk & Corporate Affairs5-7 yearsExperience in intuitive credit assessment and decisioning in relevant segment and products. Knowledge and understanding of simple financial statements and cash flow forecasts. Knowledge and understanding of repayment structures and collateral. Understanding of collection processes within the banking environment is beneficial. Additional Information Articulating Information Examining Information Following Procedures Interacting with People Interpreting Data Making Decisions Asset Based Lending Loan Assessment Loan Approval #J-18808-Ljbffr

Application period: 06-Dec-2023 to 31-Jan-2024

Functional Responsibilities:

Purpose and Scope of Assignment

The Terminal Evaluation (TE) report will assess the achievement of project results against what was expected to be achieved during Phase 1 (including the response to Covid-19, for the period 2014-2024), and draw lessons that can improve the sustainability of benefits from the programme. The TE is expected to aid in the enhancement of UNDP Nature, Climate, Energy, Chemicals and Waste programming, with particular relevance to the empowerment of Indigenous Peoples and the SDG objective to Leave No-One Behind (LNOB) as part of UNDP management response to IEO LNOB evaluation.

The TE report promotes accountability and transparency and assesses the extent of project accomplishments. The TE will be submitted to the BMUV International Climate Initiative (IKI) to inform and accompany Phase 2 of the ‘Global Support Initiative for Indigenous Peoples and Community-Conserved Territories and Areas: 30 x 30’ (PIMS 6693) which was launched at CBD COP15 in Dec 2022 (22M EUR), and will be running from 2023-2028 in alignment with the Kunming-Montreal Global Biodiversity Framework (GBF).

Main Responsibilities

TE Approach & Methodology

The TE must provide evidence-based information that is credible, reliable and useful.

The TE will review all relevant sources of information, including documents prepared during the preparation phase, including the BMUV proposal development, UNDP Social and Environmental Screening Procedure (SESP), the Project Document, BMUV biannual reports, project budget revisions, lesson learned reports, national strategic and legal documents, and any other materials that consider useful for this evidence-based evaluation. The incumbent will review the IKI Indicators and project-level tracking tools (i.e., ICCA Security Index and SGP database) before undertaking the TE field missions to target participating countries.

The TE is expected to follow a participatory and consultative approach ensuring regular engagement with the ICCA GSI project team (Programme Manager and Programme Associate); UNDP Vertical Fund oversight and quality assurance colleagues; UNOPS focal point(s) for the programme; GSI global partners (ICCA Consortium, UNEP WCMC, IUCN); SGP Central Programme Management Team (CPMT) and National Coordinators (NCs); government counterparts; UNDP Country Office(s); direct beneficiaries and other stakeholders.

The engagement of stakeholders will be vital to undertake a successful TE. Stakeholder involvement should include interviews with stakeholders who have project responsibilities, including but not limited to executing agencies, senior officials and task team/component leaders, key experts and consultants in the subject area, the project board, project beneficiary partners, SGP National Steering Committee (NSC) members including a representative from academia, local government and CSOs. Additionally, the incumbent is expected to conduct field missions to three of the following six countries (to be confirmed): Ecuador, Malaysia, Madagascar, Mongolia, Panama or Tanzania, including the small-grant project sites in the target countries.

The specific design and methodology for the TE should emerge from consultations between the incumbent and the above-mentioned parties regarding what is appropriate and feasible for meeting the TE purpose and objectives and answering the evaluation questions, given the limitations of budget, time and data. The incumbent is expected to use gender-responsive methodologies and tools and ensure that gender equality and women’s empowerment, responsivity to the UN System-Wide Action Plan on Indigenous Peoples (SWAP), persons with disabilities, as well as other cross-cutting issues and SDGs, are incorporated into the TE report.

The final methodological approach, including interview schedule, field visits and data to be used in the evaluation (i.e. questionnaires, surveys, interviews, group Zoom/on-line webinars and calls) should be clearly outlined in the inception report and be fully discussed and agreed between UNDP, stakeholders and the incumbent. The final TE report should describe the full TE approach taken and the rationale for the approach making explicit the underlying assumptions, challenges, strengths and weaknesses about the methods and approach of the evaluation.

Detailed Scope of the TE

The TE will assess project performance against expectations set out in the project’s Logical Framework/Results Framework. The TE will assess results according to the criteria outlined in the Guidance for TEs of UNDP-supported VF-financed projects.

Findings

1. Project Design/Formulation
2. Project Implementation
3. Project Results
4. Main Findings, Conclusions, Recommendations and Lessons Learned

Expected Outputs and Deliverables

• TE Inception Report: TE clarifies objectives and methods of the TE no later than two weeks before the planned TE country missions.
• Presentation: The incumbent presents initial findings to project management and the Commissioning Unit at the end of the TE country missions.
• Draft TE Report: The incumbent submits full draft report with annexes within 3 weeks of the end of the TE mission.
• Final TE Report and Audit Trail: incumbent submits revised report, with Audit Trail detailing how all received comments have (and have not) been addressed in the final TE report.

TE Arrangements

The principal responsibility for managing the TE resides with the Commissioning Unit. The Commissioning Unit for this project’s TE is the UNDP BPPS Vertical Funds Directorate.

Education/Experience/Language requirements:

*FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY*

Qualifications And Experience

• Advanced university degree (Master’s or equivalent), preferably in environmental management, social sciences, natural resources, geography, political science and/or other closely related fields.
• First-level university degree (Bachelor’s or equivalent) in combination with two (2) additional years of relevant experience may be accepted in lieu of an Advanced university degree.

• Minimum two (2) years of experience in biodiversity conservation, community-based conservation, spatial planning, protected, conserved areas and/or related areas.
• Relevant experience with results-based management evaluation methodologies is required.
• Experience applying SMART indicators and reconstructing or validating baseline scenarios is required.
• Experience in evaluating projects is required.
• Evaluation experience working in Africa, Asia, and/or Latin America is required.
• Experience in relevant technical areas is required.
• Demonstrated expertise relating to Indigenous Peoples’ empowerment is required.

Language

• Fluency in written and spoken English.
• French and/or Spanish full proficiency considered a significant advantage.

Think big. Meet challenges head-on. Help people build better lives. UNOPS embraces diversity and is committed to equal employment opportunities. Our workforce is made up of people from varied nationalities, cultures and races. They speak a range of languages and have different gender identities, sexual orientations, and abilities. We encourage women and candidates from underrepresented groups in UNOPS to apply.

Remarks: Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process.

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Application period: 06-Dec-2023 to 31-Jan-2024 Functional Responsibilities: Purpose and Scope of Assignment The Terminal Evaluation (TE) report will assess the achievement of project results against what was expected to be achieved during Phase 1 (including the response to Covid-19, for the period 2014-2024), and draw lessons that can improve the sustainability of benefits from the programme. The TE is expected to aid in the enhancement of UNDP Nature, Climate, Energy, Chemicals and Waste programming, with particular relevance to the empowerment of Indigenous Peoples and the SDG objective to Leave No-One Behind (LNOB) as part of UNDP management response to IEO LNOB evaluation. The TE report promotes accountability and transparency and assesses the extent of project accomplishments. The TE will be submitted to the BMUV International Climate Initiative (IKI) to inform and accompany Phase 2 of the ‘Global Support Initiative for Indigenous Peoples and Community-Conserved Territories and Areas: 30 x 30’ (PIMS 6693) which was launched at CBD COP15 in Dec 2022 (22 M EUR), and will be running from 2023-2028 in alignment with the Kunming-Montreal Global Biodiversity Framework (GBF). Main Responsibilities TE Approach & Methodology The TE must provide evidence-based information that is credible, reliable and useful. The TE will review all relevant sources of information, including documents prepared during the preparation phase, including the BMUV proposal development, UNDP Social and Environmental Screening Procedure (SESP), the Project Document, BMUV biannual reports, project budget revisions, lesson learned reports, national strategic and legal documents, and any other materials that consider useful for this evidence-based evaluation. The incumbent will review the IKI Indicators and project-level tracking tools (i.e., ICCA Security Index and SGP database) before undertaking the TE field missions to target participating countries. The TE is expected to follow a participatory and consultative approach ensuring regular engagement with the ICCA GSI project team (Programme Manager and Programme Associate); UNDP Vertical Fund oversight and quality assurance colleagues; UNOPS focal point(s) for the programme; GSI global partners (ICCA Consortium, UNEP WCMC, IUCN); SGP Central Programme Management Team (CPMT) and National Coordinators (NCs); government counterparts; UNDP Country Office(s); direct beneficiaries and other stakeholders. The engagement of stakeholders will be vital to undertake a successful TE. Stakeholder involvement should include interviews with stakeholders who have project responsibilities, including but not limited to executing agencies, senior officials and task team/component leaders, key experts and consultants in the subject area, the project board, project beneficiary partners, SGP National Steering Committee (NSC) members including a representative from academia, local government and CSOs. Additionally, the incumbent is expected to conduct field missions to three of the following six countries (to be confirmed): Ecuador, Malaysia, Madagascar, Mongolia, Panama or Tanzania, including the small-grant project sites in the target countries. The specific design and methodology for the TE should emerge from consultations between the incumbent and the above-mentioned parties regarding what is appropriate and feasible for meeting the TE purpose and objectives and answering the evaluation questions, given the limitations of budget, time and data. The incumbent is expected to use gender-responsive methodologies and tools and ensure that gender equality and women’s empowerment, responsivity to the UN System-Wide Action Plan on Indigenous Peoples (SWAP), persons with disabilities, as well as other cross-cutting issues and SDGs, are incorporated into the TE report. The final methodological approach, including interview schedule, field visits and data to be used in the evaluation (i.e. questionnaires, surveys, interviews, group Zoom/on-line webinars and calls) should be clearly outlined in the inception report and be fully discussed and agreed between UNDP, stakeholders and the incumbent. The final TE report should describe the full TE approach taken and the rationale for the approach making explicit the underlying assumptions, challenges, strengths and weaknesses about the methods and approach of the evaluation. Detailed Scope of the TE The TE will assess project performance against expectations set out in the project’s Logical Framework/Results Framework. The TE will assess results according to the criteria outlined in the Guidance for TEs of UNDP-supported VF-financed projects. Findings Project Design/Formulation Project Implementation Project Results Main Findings, Conclusions, Recommendations and Lessons Learned Expected Outputs and Deliverables TE Inception Report: TE clarifies objectives and methods of the TE no later than two weeks before the planned TE country missions. Presentation: The incumbent presents initial findings to project management and the Commissioning Unit at the end of the TE country missions. Draft TE Report: The incumbent submits full draft report with annexes within 3 weeks of the end of the TE mission. Final TE Report and Audit Trail: incumbent submits revised report, with Audit Trail detailing how all received comments have (and have not) been addressed in the final TE report. TE Arrangements The principal responsibility for managing the TE resides with the Commissioning Unit. The Commissioning Unit for this project’s TE is the UNDP BPPS Vertical Funds Directorate. Education/Experience/Language requirements: *FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY* Qualifications And Experience Advanced university degree (Master’s or equivalent), preferably in environmental management, social sciences, natural resources, geography, political science and/or other closely related fields. First-level university degree (Bachelor’s or equivalent) in combination with two (2) additional years of relevant experience may be accepted in lieu of an Advanced university degree. Minimum two (2) years of experience in biodiversity conservation, community-based conservation, spatial planning, protected, conserved areas and/or related areas. Relevant experience with results-based management evaluation methodologies is required. Experience applying SMART indicators and reconstructing or validating baseline scenarios is required. Experience in evaluating projects is required. Evaluation experience working in Africa, Asia, and/or Latin America is required. Experience in relevant technical areas is required. Demonstrated expertise relating to Indigenous Peoples’ empowerment is required. Language Fluency in written and spoken English. French and/or Spanish full proficiency considered a significant advantage. Think big. Meet challenges head-on. Help people build better lives. UNOPS embraces diversity and is committed to equal employment opportunities. Our workforce is made up of people from varied nationalities, cultures and races. They speak a range of languages and have different gender identities, sexual orientations, and abilities. We encourage women and candidates from underrepresented groups in UNOPS to apply. Remarks: Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process. #J-18808-Ljbffr

NACOSA is seeking dynamic and detail-oriented Monitoring and Evaluation (M&E) Officer  to join our team at the KwaZulu-Natal Durban office. The primary focus of this role is to ensure the accurate collection, capturing, and reporting of programme data from NACOSA’s (IPs) implementing partners. The M&E Officer will build the M&E capacity of partners, provide mentorship and support, and ensure timely and reliable programme data to inform decision-making and drive programme success.

About NACOSA

NACOSA (Networking HIV, AIDS Community of South Africa) is a leading non-profit organisation working in communities across South Africa. It focuses on building strong, resilient organisations and communities to respond effectively to HIV, AIDS, TB, gender-based violence (GBV), and broader public health and social challenges.

The duties and responsibilities of the Monitoring and Evaluation Officer will include, but not limited to:

• Provide input on M&E framework, indicators, target setting, information management system, and M&E tools.
• Review Implementing Partner (IP) monthly reports for timeliness, accuracy and completeness including identifying and addressing any missing data, inconsistencies, discrepancies, or errors.
• Facilitate informal capacity building sessions with implementing partners on M&E protocols, including manuals and reference guides, for proper implementation of data capturing and related functions.
• Conduct M&E site visits to implementing partners to champion data ethics and provide M&E related orientation, training, and mentorship for implementing partners.
• Track and manage the collection, capturing, analysis & reporting of programmatic data by implementing partners.
< i>Compile, interrogate, and analyze data progress towards achievement of goals related to the programme.
• Provide data verification feedback to IPs and M&E Specialist/ M&E Manager
• Assist M&E Specialist/Manager with preparation of reports, presentations, and publications of findings for internal and external stakeholders.

Required qualifications, skills and experience

• Bachelor's degree or in Social Science/Public Health or related discipline.
• Minimum of 3 years’ experience within a monitoring and evaluation function.
li>Experience in monitoring and promoting data quality
• Experience with donor M&E reporting requirements
• Demonstrated understanding of data management systems and strong skills in data review, interrogation, analysis and interpretation.
• Experience managing, consolidating, analyzing and reporting on datasets.
• Proven experience working effectively and efficiently in a fast-paced, high volumes environment.
• Experience in monitoring and evaluation systems that involve capacity building for field staff and monitoring and promotion of data quality.
• Demonstrated capacity to lead workshops, training, and planning sessions.

Skills and attributes

• Attention to detail and commitment to data accuracy.
• Integrity and confidentiality in handling sensitive information.
• Proactive, solution-focused, and able to work independently as well as part of a team.
• Commitment to NACOSA’s mission and value
li>Valid drivers’ license and willingness to travel extensively.

Closing date for all applications:  29 August 2025

Application Process:  Please submit your application via the NACOSA careers portal. Emailed applications will not be considered; this position is subject to donor approval.

PLEASE NOTE:  

Preference will be given to suitably qualified South African applicants who are members of the designated groups in line with the employment equity plan and targets of NACOSA.  We also encourage people with disabilities to apply. NACOSA is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in this regard will be appreciated.  Candidates must be South African citizens.  

In the event that you do not hear from us after 2 weeks of the closing date, please consider your application unsuccessful. NACOSA reserves the right to amend and/or withdraw adverts at any time without notification. NACOSA respects the privacy of its stakeholders and will treat all personal information provided in line with our recruitment policy and in accordance with the Protection of Personal Information Act.  

As part of our hiring process, NACOSA will inquire during reference checks for information about job applicants’ reference persons regarding any finding of sexual exploitation, abuse, and/or harassment as well as any other forms of misconduct.   

NACOSA is seeking dynamic and detail-oriented Monitoring and Evaluation (M&E) Officers to join our team at the Gauteng office. The primary focus of this role is to ensure the accurate collection, capture, and reporting of programme data from NACOSA’s implementing partners (IPs). The M&E Officer will build the M&E capacity of partners, provide mentorship and support, and ensure timely and reliable programme data to inform decision-making and drive programme success.

About NACOSA:

NACOSA (Networking HIV, AIDS Community of South Africa) is a leading non-profit organisation working in communities across South Africa. It focuses on building strong, resilient organisations and communities to respond effectively to HIV, AIDS, TB, gender-based violence (GBV), and broader public health and social challenges.

The duties and responsibilities of the Monitoring and Evaluation Officer will include, but not limited to:

• Provide input on M&E framework, indicators, target setting, information management system, and M&E tools.
• Review Implementing Partner (IP) monthly reports for timeliness, accuracy and completeness including identifying and addressing any missing data, inconsistencies, discrepancies, or errors.
• Facilitate informal capacity building sessions with implementing partners on M&E protocols, including manuals and reference guides, for proper implementation of data capturing and related functions.
• Conduct M&E site visits to implementing partners to champion data ethics and provide M&E related orientation, training, and mentorship for implementing partners.
• Track and manage the collection, capturing, analysis & reporting of programmatic data by implementing partners.
< i>Compile, interrogate, and analyze data progress towards achievement of goals related to the programme.
• Provide data verification feedback to IPs and M&E Specialist/ M&E Manager
• Assist M&E Specialist/Manager with preparation of reports, presentations, and publications of findings for internal and external stakeholders.

Required qualifications, skills and experience

• Bachelor's degree or in Social Science/Public Health or related discipline.
• Minimum of 3 years’ experience within a monitoring and evaluation function.
li>Experience in monitoring and promoting data quality
• Experience with donor M&E reporting requirements
• Demonstrated understanding of data management systems and strong skills in data review, interrogation, analysis and interpretation.
• Experience managing, consolidating, analyzing and reporting on datasets.
• Proven experience working effectively and efficiently in a fast-paced, high volumes environment.
• Experience in monitoring and evaluation systems that involve capacity building for field staff and monitoring and promotion of data quality.
• Demonstrated capacity to lead workshops, training, and planning sessions.

Skills and attributes

• Attention to detail and commitment to data accuracy.
• Integrity and confidentiality in handling sensitive information.
• Proactive, solution-focused, and able to work independently as well as part of a team.
• Commitment to NACOSA’s mission and value
li>Valid drivers’ license and willingness to travel extensively.

Closing date for all applications:  29 August 2025

Application Process: 

Please submit your application via the NACOSA careers portal. Emailed applications will not be considered; this position is subject to donor approval.

PLEASE NOTE:  

Preference will be given to suitably qualified South African applicants who are members of the designated groups in line with the employment equity plan and targets of NACOSA.  We also encourage people with disabilities to apply. NACOSA is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in this regard will be appreciated.  Candidates must be South African citizens.  

< >In the event that you do not hear from us after 4 weeks of the closing date, please consider your application unsuccessful. NACOSA reserves the right to amend and/or withdraw adverts at any time without notification. NACOSA respects the privacy of its stakeholders and will treat all personal information provided in line with our recruitment policy and in accordance with the Protection of Personal Information Act.  

As part of our hiring process, NACOSA will inquire during reference checks for information about job applicants’ reference persons regarding any finding of sexual exploitation, abuse, and/or harassment as well as any other forms of misconduct.   

Job Title: Team Leader - Fraud Analysts

To supervise and provide motivational direction to a team of Fraud Analysts to ensure delivery of an efficient and effective service to the business and Counter Fraud teams while ensuring delivery of business performance objectives, KPIs, and SLAs in accordance with company procedures and policies.

Job Responsibilities:

• Ensure delivery of targets.
• Provide reports to the Operations Manager on the status of objectives.
• Assist and provide guidance to the analysts with any queries and handle the more complex cases, if and where appropriate.
• Validate claims history while adhering to the relevant compliance procedures.
• Ensure all new policies are checked against CUE and the subsequent chase cycle is being adhered to and meets the agreed SLAs.
• Provide technical support to the team and be a referral point for handling customer complaints to achieve a positive outcome.
• Manage additional premium process to ensure outstanding debt is kept to a minimum.
• Ensure that the risk customer validation chase cycle and return post customer validation chase cycle are managed effectively.
• Provide sign-off on all voidance and cancellation decisions relating to referrals from the CFS teams, Sales and Service, and Claims.
• Conduct regular reviews to check the accuracy and quality of the team’s work.
• Deliver coaching and feedback to the team to achieve KPIs and SLAs, and conduct regular performance reviews and 1-2-1s, including probationary reviews and annual appraisals.
• Deal with all employee issues including monitoring absence and conducting disciplinaries.
• Assist the Operations Manager with the recruitment process.
• Monitor agents' calls to ensure they are following the company’s policies and procedures at all times and are compliant with FCA regulations (including TCF principles).
• Set targets for agents and deliver coaching and feedback to the team to achieve KPIs and SLAs, and conduct regular performance reviews, including probationary reviews and annual appraisals.
• Assist with the training of new recruits or re-training of current employees when required.
• Have input into and manage departmental procedures specifically in relation to policy fraud analysis, investigations, technical referral, and drive improvements in processes and systems.
• Ensure all analysts are compliant with TCF principles when liaising with customers and ensure own personal compliance with TCF principles.
• Work closely with other CFS teams and other departments to ensure consistency and best practice.
• Ensure compliance with company and other relevant standards/regulations at all times.
• Build and maintain relationships with CFS and other departments, as appropriate.
• Ensure personal and team compliance with Company Financial Crime policies and other standards and regulations.

Job Requirements:

• A minimum of Matric/NQF 4 qualification.
• RE or FAIS qualification is preferable.
• Excellent communication skills, both verbal and written.
• Negotiation and influencing skills.
• Good time management and organisation skills with the ability to prioritise work.
• Strong leadership and people management skills with the ability to motivate employees in a high-pressure environment.
• Problem-solving skills with the ability to adopt a logical approach to resolving problems.
• Strong customer service skills.
• Good numeracy and literacy skills.
• Extensive motor insurance experience.
• Extensive motor insurance policy fraud experience.
• Experience of performance management of a team.
• Experience of setting objectives.
• Solid understanding of all aspects of motor insurance, specifically with regards to policy fraud investigation and analysis/indemnity referral.
• Knowledge of fraud detection and analysis systems.
• Solid understanding of the insurance fraud intelligence model and relevant systems.
• Excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to claims.
• Solid understanding of the business objectives and operations delivery.
• Technical knowledge of insurance products and personal lines insurance.
• Comprehensive understanding of regulatory requirements and company principles (including TCF) following appropriate training.
• Sound knowledge of managing telephony systems.
• CII qualified or working towards this.

Required Skills:

• Commercially focused.
• Self-motivated and enthusiastic.
• Takes initiative to make decisions.
• An organised and proactive approach.
• Emphasis on attention to detail and accuracy.
• Able to work on own initiative and as part of a team.
• A flexible approach and positive attitude.
• Confident in presenting complex information in a clear and concise manner.
• Strives to deliver performance targets and drive business improvements to contribute to the success of the business.

Core Behaviour:

Huntswood’s employees are described as dependable, driven, and collaborative. The job holder should be able to demonstrate they are:

• Confidential, reliable, and genuine.
• Dynamic, passionate, and determined.
• Friendly, compassionate, and cooperative.

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