79 Erp Or Ctrm Business Systems Support Analyst For Trading Company jobs in Cape Town

AGRICULTURAL INDUSTRY ESSENTIAL

Data Integrity and Systems Support Analyst

O ne of the country’s largest fruit exporters, offers a challenging role to a dynamic individual in the capacity of a Data Integrity and Systems Support Analyst . Reporting to the Senior Business Analyst, you will be based at the Head Office in the Northern Suburbs of Cape Town and be responsible for supporting business applications and systems.

Education & Experience:

• Applicable tertiary qualification with 5+ years of working experience  in the fruit and/or agricultural
• Financial and Operational ERP system
• Intermediate SQL
• Proficient in Microsoft 365 tools and applications
• Management Systems: Dolfin, FCS, SIZA EPA
• Cloud-based solutions: Luminate Platform, Control Tower

Key Performance Areas (KPA’s):

KPA’s will include (but are not limited to) the following essential responsibilities:

• Operational systems support and training of
• Management of data
• Analysis and Testing of system changes and
• Analysis of business processes and
• Business Intelligence

Candidate Profile & Inherent Attributes:

• Excellent analytical ability and attention to
• Disciplined and
• Ability to work under pressure and within time constraints but also when the work requires additional time to complete the
• Strong communication & interaction skills with people on all levels in the
• Excellent problem-solving and decision-making

? We're Hiring: Systems Analyst with Business Intelligence Expertise

Are you a self-motivated professional with a passion for data and business intelligence ? Do you thrive in dynamic environments where ownership, urgency, and drive are key? PBT Group is looking for a Systems Analyst with strong Business Intelligence experience to join our team!

? What We’re Looking For:

? Proven ability to prioritise, meet deadlines , and manage changing priorities

? Strong interpersonal skills and a collaborative mindset

? Deep understanding of data structures, algorithms , and system design for performance, scalability, and availability

? Experience with:

• QLIK SENSE (Uploading of data via DLS is imperative)
• Microsoft SQL Server Reporting Services (Business Intelligence Development Studio)
• MS Suite
• Power BI

? Key Responsibilities:

• Ensure the day-to-day health, maintenance, and operational functionality of our BI tools, especially Qlik Sense
• Guarantee availability and functionality of Qlik Sense for both internal and external stakeholders
• Deliver advanced development solutions : define, design, estimate, and implement technical work plans
• Provide high-level expertise to drive BI strategy and integration across technical resources

? Why Join Us?

At PBT Group, we believe in empowering our team to innovate and lead. You’ll be part of a forward-thinking environment where your skills and ideas truly matter.

? Ready to make an impact? Apply now or reach out for more details.

? Ready to make data speak?

Apply now or connect with us to learn more.

"If you have not heard from us in two weeks, please note that you were unsuccessful for the role. However, we will keep your resume on file and reach out if any other suitable opportunity arises in the future".

Our client is looking for an analytically driven candidate who can execute projects within the business objectives. You must enjoy working collaboratively and independently while meeting pressurized deadlines.

Technical and business reporting experience in both oral and written communication is needed to work within this well-known, established, growing organization.

REQUIREMENTS

1. Matric, Bachelor’s degree in computer science, Information Technology, or a related field, with above-average academic performance being an advantage.
2. Certification in relevant technologies or methodologies (e.g. Systems Analysis, Business Analysis, etc.) is an advantage.
3. Minimum of 5 years in application support or a similar technical support role.
4. Minimum of 5 years’ experience with business applications such as ERP systems, CRM, POS, Payroll, Property Management systems, and/or other enterprise software solutions.
5. Minimum of 5 years’ experience in executing projects.
6. Experience with Agile project methodologies (e.g. Scrum) would be an advantage.
7. Minimum of 3 years’ experience in managing relational databases.
8. Experience working with database management systems such as Oracle, Microsoft SQL Server, MySQL, or PostgreSQL considered an advantage.
9. Minimum of 2 years’ experience in maintenance of integration architectures such as APIs.
10. Strong understanding of accounting practices and processes.
11. Strong technical aptitude and troubleshooting skills.
12. Familiarity with ITIL principles and incident management processes.

DUTIES

1. Conduct thorough analysis with the business stakeholders to gather and document system requirements, provide updates on project progress, and address any concerns, risks, or issues that arise.
2. Translate business requirements into technical specifications and system designs. Collaborate with developers and architects to design robust and scalable solutions.
3. Work with internal and external technical resources to ensure the successful and secure implementation and maintenance of business systems.
4. Conduct thorough testing and debugging to ensure system reliability and functionality.
5. Provide first and second-line support for business applications, including troubleshooting issues, applying updates, and addressing user concerns.
6. Continuously ensure that systems are operating optimally and meeting business needs.
7. Maintain documentation of system designs, configurations, and processes.
8. Provide guidance and assistance to users to enhance their understanding and proficiency with the applications.
9. Manage application configurations and settings, ensuring that they are properly maintained and aligned with business requirements.
10. Coordinate with vendors and internal stakeholders to implement configuration changes as needed.
11. Act as the primary point of contact for application-related incidents, managing the incident resolution process from initial reporting through to resolution and escalation when necessary.
12. Support the implementation of changes to business applications, including software upgrades, patches, and enhancements.
13. Coordinate with stakeholders to ensure that changes are properly tested, documented, and communicated to end-users.
14. Liaise with software vendors and third-party support providers to escalate and resolve complex technical issues.
15. Manage vendor relationships to ensure timely resolution of support tickets and adherence to service level agreements (SLAs).
16. Stay abreast of emerging technologies and industry trends.
17. Proactively identify opportunities to improve existing systems and processes and make recommendations for enhancements.

Salary: R negotiable dependent on experience.

Systems Analyst Agent R17500.00 basic

Bellville

Functional Duties and Responsibilities

• Provide responsive and courteous technical and system support to end-users via various channels, including phone, email, chat, or in-person

• Efficient issue and problem resolution - diagnose and resolve system and sub-system related issues reported by users

• Reset user passwords, unlock accounts, and manage user access and licenses based on organisational policies

• Assist users with using and troubleshooting the system and related processes in order to self-troubleshoot and resolve issues

• Offer remote assistance to users who are not physically present, using remote support tools to diagnose and resolve issues

• Ensure that users follow security protocols, such as using strong passwords and being cautious about phishing emails and other security concerns

• Perform UAT, as directed, to ensure changes are thoroughly tested and signed off before deployed to production

• Utilise monitoring tools to proactively identify and address potential issues, ensuring high system availability, capacity and performance

• Diligently and accurately perform proactive system maintenance, administrative, and reporting tasks

• Highlight opportunities to automate routine tasks and processes to improve efficiency and reduce manual intervention

• Maintain accurate records of user issues, resolutions, and support activities, ensuring a comprehensive knowledge base

• Provide training to users on new system features and enhancements, best practices, internal protocols, and tools to enhance their technical understanding and operating skills

• Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps for reference and knowledge sharing

• Create, manage, and track support tickets using a ticketing system to ensure timely and efficient issue resolution

• Communicate effectively with users and other stakeholders, providing status updates and information about issue resolution progress

• Report and escalate service outages, anomalies, risks, vulnerabilities, mistakes, and service dissatisfaction

• Stay updated on the system, its sub-systems and features, latest technologies, tools, and trends in the IT field to provide better support and insights to users

Qualifications / Certificates:

• National Matric Certificate
• Basic XML, Python or JS
• Basic SQL/Postgres
• Odoo Certification V15/V16
• ITIL V4

Work Experience:

• 2 4 years practical experience as a Systems Support Analyst. Application Support Analyst or similar

? We're Hiring: Systems Analyst with Business Intelligence Expertise

Are you a self-motivated professional with a passion for data and business intelligence ? Do you thrive in dynamic environments where ownership, urgency, and drive are key? PBT Group is looking for a Systems Analyst with strong Business Intelligence experience to join our team!

? What We’re Looking For:

? Proven ability to prioritise, meet deadlines , and manage changing priorities

? Strong interpersonal skills and a collaborative mindset

? Deep understanding of data structures, algorithms , and system design for performance, scalability, and availability

? Experience with:

• QLIK SENSE (Uploading of data via DLS is imperative)
• Microsoft SQL Server Reporting Services (Business Intelligence Development Studio)
• MS Suite
• Power BI

? Key Responsibilities:

• Ensure the day-to-day health, maintenance, and operational functionality of our BI tools, especially Qlik Sense
• Guarantee availability and functionality of Qlik Sense for both internal and external stakeholders
• Deliver advanced development solutions : define, design, estimate, and implement technical work plans
• Provide high-level expertise to drive BI strategy and integration across technical resources

? Why Join Us?

At PBT Group, we believe in empowering our team to innovate and lead. You’ll be part of a forward-thinking environment where your skills and ideas truly matter.

? Ready to make an impact? Apply now or reach out for more details.

#BusinessIntelligence #SystemsAnalyst #QLIKSense #PowerBI #SQLServer #Hiring #TechJobs #PBTGroup

? Ready to make data speak?

Apply now or connect with us to learn more.

#PowerBI #BusinessAnalyst #DataSpecialist #Hiring #PBTGroup #DataJobs #BIJobs

"If you have not heard from us in two weeks, please note that you were unsuccessful for the role. However, we will keep your resume on file and reach out if any other suitable opportunity arises in the future".

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to, providing customers with world-class support experience during the EMEA time shift.

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert customers and partners. The applicant must have the ability to troubleshoot complex product issues related to installations, upgrades, network and Active Directory issues.

The Technical Support Engineer will also submit defects and enhancements to improve the Product offerings and interact with Developers and other Software Quality and Corporate Quality personnel. They will perform other Software Quality duties, including assisting with bug verification, manual functional test execution, etc.

What you will do

• Support English speaking customers on DigiCert One Products via Salesforce and phone during EMEA hours
• Project a professional company image through phone, email and screen sharing interactions.
• Report proprietary system inconsistencies/bugs
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base
• Participate in an on call rotation
• Maintain lab environment for testing

What you will have

• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
• 2 years of experience in technical support
• Strong problem solving skills
• Working knowledge of Postman and API calls (advantageous)
• Knowledge of PKI certificates (advantageous)
• Knowledge of Windows Active Directory
• Strong understanding of network topologies and devices
• Working knowledge of Unix operating system
• Working knowledge of Java, Json and OpenSSL (advantageous)
• Basic understanding of VPN, TCP/IP and other internet technologies
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team oriented and ability to work with people from diverse backgrounds
• Industry related certificates are a plus (Security +, MSCE)
• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

#LI-FP1

__PRESENT

__PRESENT __PRESENT __PRESENT

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Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to, providing customers with world-class support experience during the EMEA time shift.

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert customers and partners. The applicant must have the ability to troubleshoot complex product issues related to installations, upgrades, network and Active Directory issues.

The Technical Support Engineer will also submit defects and enhancements to improve the Product offerings and interact with Developers and other Software Quality and Corporate Quality personnel. They will perform other Software Quality duties, including assisting with bug verification, manual functional test execution, etc.

What you will do

• Support English speaking customers on DigiCert One Products via Salesforce and phone during EMEA hours
• Project a professional company image through phone, email and screen sharing interactions.
• Report proprietary system inconsistencies/bugs
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base
• Participate in an on call rotation
• Maintain lab environment for testing

What you will have

• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
• 2 years of experience in technical support
• Strong problem solving skills
• Working knowledge of Postman and API calls (advantageous)
• Knowledge of PKI certificates (advantageous)
• Knowledge of Windows Active Directory
• Strong understanding of network topologies and devices
• Working knowledge of Unix operating system
• Working knowledge of Java, Json and OpenSSL (advantageous)
• Basic understanding of VPN, TCP/IP and other internet technologies
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team oriented and ability to work with people from diverse backgrounds
• Industry related certificates are a plus (Security +, MSCE)
• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

#LI-FP1

__PRESENT

__PRESENT __PRESENT __PRESENT

__PRESENT

The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role.

Key Responsibilities

1. Process client requests and resolve incidents swiftly
2. Ensure hardware, desktop, network, app and connectivity functionality
3. Collaborate with third party service providers to resolve technical issues
4. Maintain functional network and infrastructure knowledge
5. Perform network and infrastructure maintenance
6. Ensure ticket closure is resolved timeously
7. Achieve optimal BSC performance
8. Ensure client satisfaction

Technical Skills

1. Technical and product knowledge; hardware and software
2. Proficiency in Office 365 and servicing certificates
3. Knowledge and experience with third party service provider products
4. Understanding of network connections and functionality
5. Strong interpersonal skills
6. Effective communication skills
7. Ability to build relationships
8. 2 - 3 years of support experience
9. Any IT related experience
10. Extensive experience in hardware, application, and software understanding

1. Process driven
2. Resilience
3. Learning potential
4. Strategic insight
5. Relationship building

This is a permanent role onsite.