224 Epic Analyst jobs in South Africa

About Keen

At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.

We're not a legacy BPO. We're a partner in growth — and that's where you come in.

About the Role

We're hiring a Data Analyst to support the operations of our contact center and BPO teams. You'll play a critical role in monitoring performance, identifying areas for improvement, and enabling better decision-making across the support operation.

This role is ideal for someone who thrives on structured data, understands the contact center environment, and knows how to turn insights into action. You'll work cross-functionally with Workforce, QA, Training, Team Leads, and Client Stakeholders to ensure the operation is scalable, efficient, and high-performing.

What You'll Do

• Own data analysis and reporting for our organization – starting from a team of one
• Analyze core customer support metrics such as AHT, FCR, CSAT, and SLA adherence across teams and time periods
• Build and maintain reporting dashboards using tools like Looker, Power BI, Tableau, or Excel
• Identify performance trends, customer friction points, and operational gaps through deep-dive analysis
• Conduct root cause analysis and deliver clear, actionable recommendations to internal and client stakeholders
• Support volume forecasting, capacity planning, and staffing recommendations in partnership with the workforce management and scheduling teams
• Present daily insights to Team Leads, CX Managers, and client-side leadership
• Participate in strategic initiatives such as CRM optimization, contact flow redesign, and automation planning
• Gather and document business requirements for analytics and reporting improvements, collaborating with IT or product teams as needed

What We're Looking For

• 3+ years of experience in a predominantly data analysis role — ideally in a BPO, customer service, services, sales or support environment
• Advanced Excel and Google Sheet skills and hands-on experience with BI/reporting tools (Power BI, Tableau, Looker, etc.)
• Working knowledge of CRM or contact center systems and metrics (e.g., Zendesk, Salesforce, Genesys, Five9)
• Analytical mindset with proven ability to translate complex data into business insight
• Strong ownership skills – this is a team of one, and someone who is comfortable managing themselves is required
• A self-starter mentality – you don't wait for someone to tell you what to do – you have the curiosity to find data to potential problems
• Strong written and verbal communication skills — especially around storytelling with data
• Experience coordinating across cross-functional teams including Operations, QA, training, and tech
• Bachelor's degree in business, statistics, math, or related field preferred (or equivalent experience)
• Bonus: Familiarity with SQL and/or data querying, and exposure to Lean, Six Sigma, or continuous improvement frameworks

What's In It for You

• Competitive full-time compensation
• In-office collaboration at our Cape Town office with global teammates
• Transport and Medical allowances
• Work directly with high-growth clients in tech, delivery, and merchant services
• Contribute to real operational improvements and performance acceleration
• Birthday leave + professional development budget
• Be part of a team that values insight, ownership, and measurable impact

This is a full-time in-office role based in Cape Town. Working hours align with U.S. client operations: 3 pm to 12 am SAST (4 pm to 1 am during U.S. winter hours). Reliable commuting is required.

Company Description

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the "Deloitte organisation") serves four out of five Fortune Global 500 companies. Learn how Deloitte makes an impact that matters at

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you'll find unrivalled opportunities to succeed and realise your full potential.

Job Description

We are looking for a Data Analyst to make an impact in our team and at the clients.

This role will support the AI and Data team in delivery of services to clients on engagements and projects to service within Data Analytics.

The job role entails the following:

• Data exploration and analysis
• ETL and data preparation capabilities
• Solve intricate data integration problems
• Accountability for deliverables and feedback to manager and stakeholders
• Interact with clients and business stakeholders
• Proficiency in at least two or more of the following tools: SQL Server, SAS, Python and PowerBI
• Functional experience in cloud analytics is advantageous

Qualifications

Certifications or Advanced degrees in Computer Science, Data Analytics, and technology specific certifications other relevant any qualifications (e.g. certifications in analytics technology platforms and techniques)

Minimum Experience

3+ years' relevant work experience

Technical Competencies

• SQL
• Python
• Analysis
• Power BI
• Consulting skills

Behavioural Competencies:

• Continuous learning mindset
• Curiosity
• Excellent communication skills, both written and verbal
• Consistently delivers high quality work
• Ability to meet deadlines (reliable and dependable)
• Able to multi-task
• Proven application of providing guidance to junior members of the project team
• Demonstrates readiness to take decisions
• Displays initiative and takes accountability for delivery of own work
• Monitors adherence to deadlines for self
• Ability to prioritize competing responsibilities as per their urgency and importance

Additional Information

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent's data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

We are seeking a qualified team of ESG professionals to deliver a comprehensive Environmental, Social, and Governance (ESG) assessment.

REQUIREMENTS:

• Degree in statistics, economics, or related.
• Skilled in ESG data collection, benchmarking, and reporting tools.

Job Type: Temporary

Contract length: 6 months

Pay: R10 000,00 - R25 000,00 per month

Work Location: In person

Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description

Responsibilities:

• Building out and maintaining risk and strategic dashboards including but not limited to:
• Loss ratios
• Claims pattern recognition

• Client utilisation and movement

• FWA

• Ensuring data flow through the Actuarial and Analytics team including but not limited to:
• Structuring specialised data requests
• Maintaining current data scripts
• Validating data sources to ensure correct data is being utilised
• Building ad hoc reports on request of business including but not limited to:
• Sales reports
• Specialised client reports
• New project research
• Clinical reports (including clinical risk)
• Liaising with IT to ensure data structures are suitable for future risk and strategic purposes
• Manage projects pertaining to reporting as well as any IT integration

Qualifications

Requirements:

A degree in IT, data, computer science or any data related qualifications at a reputable institution.

Previous experience in (Minimum 2 years):

• Building insurance reports
• Dashboarding
• Datawarehouse structuring
• Managing multiple parties

Additional Information

Personal Attributes

• Excellent problem-solving skills backed by solid technical knowledge.
• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Excellent organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• A versatile and service-oriented mind-set.
• Good communication skills.
• Understands the importance of documentation.
• Open to learn, but also willing to teach.

Data Analyst

Transform complex network operations data into actionable insights to improve performance, reduce costs, and enhance service delivery within the NOC. Use analytics, data visualization, and collaboration to support decision-making and operational excellence in telecommunications.

Key Responsibilities

• Translate raw data into clear business insights and visualizations.
• Apply telecommunications/NOC knowledge (fault management, SLA adherence, MTTR).
• Solve operational problems using quantitative analysis.
• Automate reporting and streamline data processes.
• Collaborate with technical (NOC engineers) and non-technical teams (Field Ops, Management).

Core Competencies & Experience:

• Strong SQL skills for data extraction and analysis.
• Expertise in Power BI, Tableau, or similar; advanced Excel.
• Experience with Python or R for automation/analysis.
• Knowledge of databases (PostgreSQL, MySQL, SQL Server) and ETL processes.

Non-negotiable

• SQL
• Power BI
• Python
• Telecommunication/NOC Domain

Minimum Requirement

• 3–5 years' experience as a Data Analyst in telecoms or related industry.
• Bachelor's degree in Data Science, Statistics, Mathematics, Engineering, or Computer Science.
• High-level expertise in SQL, Power BI, Python, and telecom/NOC domain knowledge.
• Strong analytical thinking, problem-solving, and judgment for unstructured data challenges.
• Ability to communicate technical findings in terms of business impact.

About Bridgement

Bridgement is breaking down the barriers to access finance for small businesses in South Africa. Traditional loans from banks and other lenders have a slow application process, have strict criteria, require a lot of documentation, and inflexible terms. In contrast, we use cutting-edge technology and artificial intelligence to offer flexible finance online, with a 2-minute application, no documentation required, and a decision in a matter of hours. We're a well-funded fintech start-up, backed by Opus18 (previously Capricorn Capital Partners) and the greater Yellowwoods group, best known for their investments in and ownership of Nandos, Hollard, Clientèle, Direct Axis, and Budget Group. Having won several awards recently, including Xero's App of the Year award, we are proud to be recognised by worldwide brands as a trusted and valued business.

Roles and responsibilities

As a Data Analyst at Bridgement, you will collaborate across teams, transforming data into meaningful insights that drive our business forward.

You will:

• Own, build, and maintain dashboards and reports in Microsoft Power BI (and other tools) that drive key business decisions.
• Continuously improve BI infrastructure, ensuring data accuracy, consistency, and performance.
• Partner with Marketing, Credit, and Finance teams to translate business requirements into actionable insights.
• Work closely with team leads to understand requirements and communicate insights.
• Support data-driven decision making by enabling self-service BI across the organisation.
• Leverage AI tools for more efficient data processing and analytics.
• Use SQL, Excel, and DAX to model and transform data for analysis.
• Document BI processes and create clear data dictionaries or guides for users.

Requirements

• Tertiary degree in Information systems, Informatics, Statistics, Economics or Finance. Honors preferred.
• Proficiency in PowerBI and DAX is essential.
• Solid understanding of financial data and reporting structures (income statement, balance sheet, etc.).
• 2-3+ years business intelligence experience, preferably in financial services or fintech.
• Strong excel, SQL and data modelling skills.
• Passion for growing SME's across South Africa.
• Excellent attention to detail and ability to communicate complex insights simply.

Benefits

In addition to a competitive salary, we also provide:

• An opportunity to be a part of one of the most exciting, growing fintech startups
• A smart, fun and diverse team with an open door policy for conversation, suggestions and idea sharing
• A lovely office in the heart of Melrose Arch featuring great coffee, complimentary snacks and regular team social events
• Amazing employee benefits including life insurance, disability + critical illness, income protection and gap cover, as well as other benefits like psychological, physical, financial wellbeing and legal support
• Sponsorship for pre-approved online courses

Root is a fast-growing tech startup and we're on a mission to build the future of insurance.

As a Data Analyst in the engineering / analytics team at Root, your mission is to translate engineering, operational, and financial data into actionable insights that enable data-driven decisions across product, billing, risk, operations, and growth. You'll deliver high-impact dashboards, analyses, and metrics that drive Root's performance, improve product and service quality, and support strategic decision-making.

You'll partner closely with data engineers, finance, client teams and senior leadership to ensure data is not only available and correct, but interpreted in ways that drive measurable business outcomes.

1. Analytical Infrastructure & Tools
   
   Design, build, and maintain analytical data models and metric logic.
   
   Partner with Data Engineering to ensure upstream data integrity.
   
   Maintain metric definitions and documentation (data dictionary, lineage).

2. High-Impact Analyses & Insights
   
   Conduct deep-dive analyses on key business drivers (pricing, collections, conversions).
   
   Deliver analyses with clear narratives and recommendations.
   
   Support strategic initiatives such as product launches and pricing experiments.

3. Dashboards, Reporting & Visualization
   
   Build and maintain internal dashboards.
   
   Apply visualisation best practices and ensure reports are performant and intuitive.

4. Enablement & Self-Service
   
   Develop self-service analytics tools for non-technical teams.
   
   Document analytical processes and provide stakeholder training.

5. Data Governance & Quality
   
   Leverage data pipeline and warehouse infrastructure.
   
   Implement validation and anomaly-detection checks to ensure data trust.
   
   Audit and reconcile data sources; resolve discrepancies with Engineering.
   
   Follow compliant data handling practices adhering to Root practices.

6. Cross-Functional Collaboration & Communication
   
   Translate business questions into analytical requirements.
   
   Present findings clearly to both technical and non-technical audiences.
   
   Foster a data-informed culture throughout Root.

7. Scalability & Efficiency
   
   Identify repetitive analytical tasks and automate them.
   
   Optimize queries and dashboards for performance and cost.

• Bachelor's degree in Statistics, Data Science, Economics, Accounting, Actuarial Science, Engineering, or similar.
• 2–5 years' experience in data analysis, BI, or analytics roles.
• Experience working with large datasets and modern data stacks.
• Proficiency building and automating dashboards and reports.
• Bonus: insurance, fintech, or billing domain exposure.

Technical / Analytical Skills

• SQL: complex queries, window functions, performance tuning, materialized views
• Statistics & Analysis: hypothesis testing, regression, forecasting, A/B testing.
• BI / Visualization Tools: Looker, Tableau, Power BI (or similar).
• Data Modeling & Warehousing: dimensional modeling, star schemas, Kimball.
• Automation & Tooling: familiar with DBT, Airflow, AWS Glue, or similar.
  
  Advantageous:
• Python / R: data munging, automation, basic statistical modeling.

Our mission is to enable innovation in insurance by building the infrastructure required to reach the future of insurance. We are striving to be the global API standard for insurance.

• Lead by example: "Lean in, take charge, and always set a positive precedent."
• Exceed expectations: "Know your customer to delight your customer."
• Rally as one team: "Put aside egos and personal agendas to triumph as one."
• Own the mission: "Your job is not done until the job is done."
• Rise to the challenge: "Meaningful change requires meaningful effort and the courage to make bold moves."

Our team is made up of smart, passionate, and kind individuals working together to build a world-class business. We take the time to develop personal relationships with each other. Over and above daily team lunches, we do frequent team outings and ad-hoc adventures (when global pandemics permit).

We create and enable an environment for people to do their best work. To support this, we focus on a culture of autonomy, transparency and trust. As a startup, we care a lot about innovation, and believe in an iterative way of working to drive innovation forward. We encourage each other and foster a working culture of sharing early versions of our work and implementing feedback fast.

Job Description
About Us:
VALR is Africa's largest crypto exchange by trade volume, founded in 2018 and headquartered in Johannesburg, South Africa. Serving over 1 million users globally, including 1,100 corporate and institutional clients, we're licensed by the Financial Sector Conduct Authority (FSCA) in South Africa, with additional approvals to offer services in Europe and initial approval from Dubai's VARA.

VALR distinguishes itself with a customer-first philosophy, delivering secure, transparent, and innovative solutions for both professional and retail traders.

Our Vision
Our vision is to create a world where finance unites rather than divides. Our name, derived from the word "valour" without distinction between American and British English, symbolises our commitment to universal values of courage, ethical integrity, and the intrinsic worth of every human being. These values drive us to design a platform that breaks down financial barriers, making it as seamless to send value across borders as it is to send an email.

Our Mission
At our core, we're a values-driven exchange, dedicated to building a financial ecosystem that serves all of humanity. We believe in simplifying the complex world of crypto and blockchain to make it accessible to everyone, bridging the gap between traditional finance and the blockchain-powered future.

We're Dedicated To

• Serving all Humanity: Inspired by the adage "it is expensive to be poor," we're committed to creating a financial ecosystem accessible to all, challenging the status quo and reducing the frictions of outdated systems.
• Promoting for Unity: Our platform reflects our belief in a socio-financial evolution. We envision a future where the global community is not defined by national boundaries but united by a shared vision of justice and prosperity.

Job Requirements

• Strong analytical and quantitative skills with experience working with large and complex datasets.
• Proficiency in SQL and familiarity with a programming language for data analysis and automation.
• Experience with data visualisation tools such as Metabase, Amplitude, or similar.
• Ability to build dashboards and reports that effectively communicate insights and support data-driven decisions.
• Understanding of financial markets and a genuine interest in cryptocurrency and blockchain technologies.
• High attention to detail and commitment to data accuracy, consistency, and quality.
• Strong communication skills with the ability to translate data findings into clear, actionable insights for technical and non-technical audiences.
• Collaborative mindset with experience working across functions such as Product, Marketing, Growth, Compliance, and Operations.
• Curiosity, initiative, and a proactive approach to improving data processes, systems, and tools.
• Comfortable working in a fast-paced, remote-first environment and adapting to evolving priorities.
• A tertiary qualification in a quantitative, analytical, or technical field (e.g., Finance, Economics, Data Science, Mathematics, Engineering, or Computer Science) is preferred but not a requirement.

Job Responsibilities

• Build and maintain high-quality dashboards, automated reports, and data models that enable decision-making across the organisation.
• Analyse trading, blockchain, and customer data to generate insights that support Product, Growth, Marketing, Operations, Compliance, Support, and Risk teams.
• Summarise and communicate key business metrics, including customer activity, platform assets, trading volumes, liquidity, deposits, and withdrawals, to leadership and stakeholders.
• Partner with Business to analyse order book dynamics, spreads, slippage, and liquidity depth to optimise market performance.
• Develop financial and operational models to track and forecast trading volumes, fees, and revenue.
• Collaborate with Risk and Compliance to identify anomalies, strengthen monitoring, and uphold financial and data integrity.
• Conduct in-depth analyses of user acquisition, retention, and engagement to inform product strategy and drive growth.
• Measure marketing campaign performance, customer journeys, and conversion funnels to optimise ROI.
• Collaborate with the Engineering and Data teams to ensure data accuracy, reliability, and timeliness across all systems.
• Drive improvements in data infrastructure, tooling, and pipelines to enhance scalability and access to analytics.
• Support new feature launches and experiments by designing hypotheses, A/B tests, and impact analyses.
• Prepare executive-level reports highlighting market trends, platform performance, and strategic opportunities.
• Support regulatory and audit reporting through accurate, transparent data documentation.
• Promote a data-driven culture by mentoring peers and empowering teams to use analytics effectively.
• Stay ahead of emerging trends in crypto and blockchain analytics to advance VALR's data capabilities.

Job Benefits

• Innovative Work Environment

• Engage with the latest blockchain technologies and tools in a rapidly evolving industry.

• Work from anywhere with secure, stable internet connectivity, allowing you to create your ideal workspace.

• Career Development

• Benefit from an annual professional development allowance alongside scheduled company training sessions to keep you at the forefront of the crypto industry.

• Competitive Compensation

• Competitive salaries that align with industry standards.

• When you contribute to our success, you'll be rewarded with discretionary bonuses, recognising your impact on VALR's growth.

• Receive preferential Tier 5 trading fees on VALR, with no monthly trading volume required.

• Diversity and Inclusion

• A commitment to fostering a diverse workforce with initiatives that promote equity and belonging.

• Wellness

• Employees are encouraged to strive for coherent and wholesome lives, fulfilling their work, personal, social, physical and spiritual goals to the best of their abilities.

• Compliance with statutory leave required by individual countries, in addition to flexible leave options.

• Impact and Contribution

• At VALR, we believe in a financial system that recognises the oneness of humanity. Our mission is to break down financial barriers and promote universal values of courage, ethical integrity, and the intrinsic worth of every individual.

• Engage in initiatives that promote education and awareness about cryptocurrencies, ensuring that everyone has the tools and knowledge to participate in the evolving financial landscape.

• Dynamic Team Culture

• Open communication and teamwork across departments, fostering innovation and creativity.

• Enjoy social gatherings outside of work to strengthen team bonds and boost morale.

• Global Exposure

• Work with colleagues from around the world.

• Exposure to diverse perspectives and practices in the crypto space.

• Recognition and Rewards

• Regular acknowledgement of employee accomplishments, fostering a culture of appreciation and motivation.

• Join us for retreats that blend professional development with team bonding in inspiring locations.

• Tools for Success

• Receive a Mac laptop and a discretionary allowance to purchase all the extras needed for a productive home office—yours to keep after three years (terms and conditions apply).