8 Engineers jobs in Free State

Up to ZAR 350,000 salary on a full time, permanent employment contract. Fully remote working anywhere in South Africa! 33 Days Paid Leave and Benefits. Exciting high growth product, relied on by leading global brands, particularly within sports. Working with the latest hardware, tech stack and tools.

Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.

We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!

What can you expect?

As a Support Operator, you'll be part of a supportive and innovative team that values collaboration and creativity. You'll have the flexibility of working remotely, with variable hours to cover events around the world and ensure 24-hour coverage. You'll engage with exciting sports clients, providing you with unique insights and experiences in the sports industry.

This role will provide you with the opportunity to:

Run live content management for clients, ensuring timely and accurate delivery.

Generate engaging content tailored to client needs.

Provide exceptional customer support to enhance client satisfaction.

Ensure strong quality control over client content, maintaining high standards.

What's important to us:

Reliable access to consistent internet.

Flexibility to work varying hours and weekends.

Excellent communication and interpersonal skills.

Strong attention to detail.

Experience in support or customer success.

Experience ensuring high quality for customers

A can-do attitude with a willingness to dive in and add value to our customers.

A proactive approach to contributing across the business.

What’s nice to have:

Experience working in a fast-paced environment

Experience creating or improving support or QA processes

Experiencing working in a SaaS environment

Firstly, you will be asked to complete an online video, which will involve answering a mixture of questions.

Secondly, if your video interview goes well, you will be invited for an interview with Alex, our Senior Project Manager. Depending on the outcome of this interview, you will be sent a follow-up task, which will give you an idea of what your day-to-day might look like (which you will be compensated for).

Up to ZAR 350,000 salary on a full time, permanent employment contract. Fully remote working anywhere in South Africa! 33 Days Paid Leave and Benefits. Exciting high growth product, relied on by leading global brands, particularly within sports. Working with the latest hardware, tech stack and tools.

Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.

We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!

What can you expect?

As a Support Operator, you'll be part of a supportive and innovative team that values collaboration and creativity. You'll have the flexibility of working remotely, with variable hours to cover events around the world and ensure 24-hour coverage. You'll engage with exciting sports clients, providing you with unique insights and experiences in the sports industry.

This role will provide you with the opportunity to:

Run live content management for clients, ensuring timely and accurate delivery.

Generate engaging content tailored to client needs.

Provide exceptional customer support to enhance client satisfaction.

Ensure strong quality control over client content, maintaining high standards.

What's important to us:

Reliable access to consistent internet.

Flexibility to work varying hours and weekends.

Excellent communication and interpersonal skills.

Strong attention to detail.

Experience in support or customer success.

Experience ensuring high quality for customers

A can-do attitude with a willingness to dive in and add value to our customers.

A proactive approach to contributing across the business.

What’s nice to have:

Experience working in a fast-paced environment

Experience creating or improving support or QA processes

Experiencing working in a SaaS environment

Firstly, you will be asked to complete an online video, which will involve answering a mixture of questions.

Secondly, if your video interview goes well, you will be invited for an interview with Alex, our Senior Project Manager. Depending on the outcome of this interview, you will be sent a follow-up task, which will give you an idea of what your day-to-day might look like (which you will be compensated for).

Job Description

Hours per week: 10-20

Interview process: 2 interviews

Start date: ASAP

For international contractors, this is structured as a freelance engagement. For those based in the US, it is classified as a W2 engagement.

The Reddit Collectible Avatars program is an innovative initiative designed to engage the Reddit community through unique and creative digital collectibles. This program offers artists and creators the opportunity to design and share their own avatar collections, which users can purchase and utilize across the Reddit platform. It emphasizes originality, creativity, and community interaction, allowing users to express themselves with distinct, personalized avatars designed and sold by Reddit Creators.

We are seeking a dedicated Operations Coordinator to support operations on the Collectible Avatar Creator Program. This role involves overseeing various operational tasks, ensuring smooth workflows, and maintaining high standards of efficiency and effectiveness in our processes.

• Review Queue Monitoring: Regularly monitor the review queue, identifying items approaching their service level agreement (SLA) deadlines, and coordinate with relevant team members to address these promptly. This task requires approximately 1-2 hours per week.
• Escalation Queue Processing: Examine the engineering and design escalation queues for hidden items and flag unoriginal work or AI-generated content, dedicating around 1 hour per week to this task.
• Staging Pipeline Oversight: Monitor the staging pipeline to identify and resolve any stuck items by requesting upload retries, a task taking about 15 minutes weekly.
• Community Management: Add newly onboarded artists to the r/CollectibleCreators subreddit and moderate the r/CollectibleAvatars and r/CollectibleCreators forums. This role involves around 10 minutes per week for adding artists and 1 hour per week for moderation, depending on the level of activity.
• Dynamic Layout Updates: Regularly update the shop’s dynamic layout, requiring approximately 15 minutes of attention each week.
• Zendesk Queue Monitoring: Oversee the creator Zendesk queue, dedicating around 6 hours per week to ensure timely and effective support responses.
• Modmail Coordination: Manage creator modmail communications, a task currently taking around 15 minutes per week, with a note to possibly phase this out in favor of Zendesk consolidation.
• Onboarding Support: Assist with creator onboarding issues, such as addressing Persona false positives and stripe resets, with time commitment varying from 0 to 10 minutes weekly.
• Contractor Liaison: Review the work of TELUS contractors, responding to their inquiries as needed, which requires about 30 minutes per week.
• Content Organization: Manage updates for HCA and other tutorial content, which occurs sporadically.
• Enforcement and Legal Response: Coordinate the enforcement of artist bans and handle responses to takedowns, with time commitments varying based on need, approximately 1 hour per ban and 4 hours per takedown.

• Proven experience in operational coordination or a similar role.
• Excellent communication and organizational skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in using digital tools and platforms for task management.
• Strong problem-solving skills and attention to detail.

This role is crucial for maintaining the operational integrity and efficiency of our projects. The ideal candidate will be proactive, detail-oriented, and capable of managing various tasks in a fast-paced environment.

Job Description

Hours per week: 10-20

Interview process: 2 interviews

Start date: ASAP

For international contractors, this is structured as a freelance engagement. For those based in the US, it is classified as a W2 engagement.

The Reddit Collectible Avatars program is an innovative initiative designed to engage the Reddit community through unique and creative digital collectibles. This program offers artists and creators the opportunity to design and share their own avatar collections, which users can purchase and utilize across the Reddit platform. It emphasizes originality, creativity, and community interaction, allowing users to express themselves with distinct, personalized avatars designed and sold by Reddit Creators.

We are seeking a dedicated Operations Coordinator to support operations on the Collectible Avatar Creator Program. This role involves overseeing various operational tasks, ensuring smooth workflows, and maintaining high standards of efficiency and effectiveness in our processes.

• Review Queue Monitoring: Regularly monitor the review queue, identifying items approaching their service level agreement (SLA) deadlines, and coordinate with relevant team members to address these promptly. This task requires approximately 1-2 hours per week.
• Escalation Queue Processing: Examine the engineering and design escalation queues for hidden items and flag unoriginal work or AI-generated content, dedicating around 1 hour per week to this task.
• Staging Pipeline Oversight: Monitor the staging pipeline to identify and resolve any stuck items by requesting upload retries, a task taking about 15 minutes weekly.
• Community Management: Add newly onboarded artists to the r/CollectibleCreators subreddit and moderate the r/CollectibleAvatars and r/CollectibleCreators forums. This role involves around 10 minutes per week for adding artists and 1 hour per week for moderation, depending on the level of activity.
• Dynamic Layout Updates: Regularly update the shop’s dynamic layout, requiring approximately 15 minutes of attention each week.
• Zendesk Queue Monitoring: Oversee the creator Zendesk queue, dedicating around 6 hours per week to ensure timely and effective support responses.
• Modmail Coordination: Manage creator modmail communications, a task currently taking around 15 minutes per week, with a note to possibly phase this out in favor of Zendesk consolidation.
• Onboarding Support: Assist with creator onboarding issues, such as addressing Persona false positives and stripe resets, with time commitment varying from 0 to 10 minutes weekly.
• Contractor Liaison: Review the work of TELUS contractors, responding to their inquiries as needed, which requires about 30 minutes per week.
• Content Organization: Manage updates for HCA and other tutorial content, which occurs sporadically.
• Enforcement and Legal Response: Coordinate the enforcement of artist bans and handle responses to takedowns, with time commitments varying based on need, approximately 1 hour per ban and 4 hours per takedown.

• Proven experience in operational coordination or a similar role.
• Excellent communication and organizational skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in using digital tools and platforms for task management.
• Strong problem-solving skills and attention to detail.

This role is crucial for maintaining the operational integrity and efficiency of our projects. The ideal candidate will be proactive, detail-oriented, and capable of managing various tasks in a fast-paced environment.

Manage strategic programs and projects (both in SA and internationally).

Interface with internal and external customers for all project deliverables.

Participate in meetings and work closely with Functional Managers.

Coordinate and prioritize workload to meet project milestones.

Collect and analyse project metrics.

Identify improvement actions and process controls.

Communicate key status information to stakeholders.

Communicate program, quality, and operations reviews to Senior Management.

Manage project challenges and implement strategies to resolve issues and meet milestones.

Plan and execute configuration, risk, and supply chain management.

Participate in continuous improvement activities.

Develop, maintain, and improve project management processes, metrics, and tools.

Lead project closure activities.

Capture, incorporate, and communicate lessons learned within assigned projects and cross-functional teams.

Continuously refine a project management definition that is recognizable as leading in the industry.

B Degree / equivalent.

Min. 3 years’ Project Management experience.

Excellent understanding of project management concepts, methodologies, and associated tools.

Strong project planning and tracking capability.

Strong risk and issues management, causal analysis, decision analysis / resolution capability.

Able to interface with cross-functional teams / customers.

Able to negotiate and meet project commitments.

Proactive.

Excellent verbal and written communication skills.

Excellent interpersonal skills.

Able to resolve conflict.

Situational travel based on project needs (<10%).

Strong customer-focused project management background.

Able to plan, execute, monitor, and control multiple projects throughout the customer deployment and internal manufacturing lifecycle.

Detail-oriented.

Highly motivated.

Able to resolve challenges and meet project milestones.

Ensure a high customer quality experience.

By applying for this position, you consent in terms of the Protection of Personal Information Act (POPI Act) to your personal information being obtained, utilised, and stored by the Company through inter alia, reference checks, credit checks, and trace reports.

Should you not hear from us within 7 days, please consider your application unsuccessful.

Manage strategic programs and projects (both in SA and internationally).

Interface with internal and external customers for all project deliverables.

Participate in meetings and work closely with Functional Managers.

Coordinate and prioritize workload to meet project milestones.

Collect and analyse project metrics.

Identify improvement actions and process controls.

Communicate key status information to stakeholders.

Communicate program, quality, and operations reviews to Senior Management.

Manage project challenges and implement strategies to resolve issues and meet milestones.

Plan and execute configuration, risk, and supply chain management.

Participate in continuous improvement activities.

Develop, maintain, and improve project management processes, metrics, and tools.

Lead project closure activities.

Capture, incorporate, and communicate lessons learned within assigned projects and cross-functional teams.

Continuously refine a project management definition that is recognizable as leading in the industry.

B Degree / equivalent.

Min. 3 years’ Project Management experience.

Excellent understanding of project management concepts, methodologies, and associated tools.

Strong project planning and tracking capability.

Strong risk and issues management, causal analysis, decision analysis / resolution capability.

Able to interface with cross-functional teams / customers.

Able to negotiate and meet project commitments.

Proactive.

Excellent verbal and written communication skills.

Excellent interpersonal skills.

Able to resolve conflict.

Situational travel based on project needs (<10%).

Strong customer-focused project management background.

Able to plan, execute, monitor, and control multiple projects throughout the customer deployment and internal manufacturing lifecycle.

Detail-oriented.

Highly motivated.

Able to resolve challenges and meet project milestones.

Ensure a high customer quality experience.

By applying for this position, you consent in terms of the Protection of Personal Information Act (POPI Act) to your personal information being obtained, utilised, and stored by the Company through inter alia, reference checks, credit checks, and trace reports.

Should you not hear from us within 7 days, please consider your application unsuccessful.