280 Engineering Support jobs in South Africa

Job Title:
Tier II IT Support Engineer (MSP)

Location:
Remote LATAM preferred (open to CEE and South Africa)

Compensation based on experience

Work Schedule:
Monday to Friday, 9:00 AM – 5:30 PM PST

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a fast-growing, US-based Managed Service Provider (MSP) supporting small and mid-sized businesses across a variety of industries. The team is highly collaborative, documentation-driven, and focused on delivering top-tier service to clients. They emphasize clear communication, proactive support, and long-term relationships over transactional fixes.

Position Overview:

We're looking for a Tier II IT Support Engineer with strong MSP experience to join a high-performing technical team. You'll be responsible for resolving escalated tickets, providing hands-on client support, and contributing to technical documentation and SOPs. This is a client-facing, remote role that requires both independence and team collaboration.

Key Responsibilities:

• Respond to and resolve Tier II support tickets across multiple client environments.
• Work directly with clients via email, phone, and remote sessions to diagnose and resolve issues.
• Perform system administration across Windows Server, Microsoft 365, Active Directory, and related platforms.
• Assist with firewall and network troubleshooting (e.g., Fortinet, SonicWall, Ubiquiti).
• Maintain and update documentation and standard operating procedures (SOPs).
• Escalate complex issues appropriately and follow up on resolution status.
• Provide input on improving processes and client-facing support delivery.
• Collaborate with Tier I team members and provide guidance when needed.

Qualifications:

• 5+ years of hands-on IT support experience in a Managed Service Provider (MSP) environment.
• Proficient with Windows OS, Active Directory, Microsoft 365, and Windows Server.
• Familiarity with firewalls, VPNs, and networking protocols.
• Strong written and verbal communication skills in English.
• Experience using PSA and RMM tools (e.g., ConnectWise, Datto, Atera, NinjaOne, etc.).
• Comfortable working independently in a remote setting and managing multiple client environments.
• Strong documentation habits and process orientation.

Nice-to-Haves:

• Experience with cloud migrations (e.g., M365, Azure).
• Exposure to virtualization tools (VMWare, Hyper-V).
• Familiarity with automation/scripting (e.g., PowerShell).
• Comfort mentoring or training junior techs.
• Bilingual (Spanish and English).
• Industry certifications (e.g., CompTIA, Microsoft, Cisco, Azure, Fortinet, etc.).

Afresh is looking for a Support Engineer to join their Deep Tech Squad, providing top-tier support and guidance to customers. You'll be handling complex customer inquiries related to Afresh solutions, troubleshooting and investigating issues using your knowledge of SQL and databases while also acting as a key liaison for specific customers. You'll be part of an on-call rotation to ensure timely support when it's needed most, and you'll work on projects that help improve processes, internal dashboards, and investigation protocols. As the team continues to scale, you'll contribute to defining repeatable troubleshooting workflows that make deep-dive investigations more efficient. If you love problem-solving, have experience in support, and are excited about reducing fresh food waste in the grocery industry, this could be the perfect role for you

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

• Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to Afresh engineering and product teams.
• Find trends, bugs, and deep dive for root causes, by championing resolutions for our customers' mission-critical work.
• Monitor alerts by resolving them and mitigating customer-facing issues.
• Be actively involved in high-urgency incidents and push for resolution to meet our customers' SLAs, and advocate for resolutions of our customers' mission-critical issues.
• Work actively on higher-priority issues, and engineer accurate solutions for our customers.
• Push for the complete, satisfying resolution of customer issues by following up with engineers internally, requesting updates from customers, and closing the loop with the original reporter
• Conduct continuous ticket quality assurance, reflecting on your own, and your peers' resolution effectiveness.
• Investigate tricky customer problems involving data integrity, data feeds, and machine learning, to improve both the customer experience and the product, driving Afresh's mission to reduce food waste.
• Help to build and improve upon Afresh's debugging, triaging, and escalation protocol, including creating dashboards and repeatable queries intended to make common SQL analyses more efficient.
• Deeply understand Afresh's customers' needs, and how Afresh's different Partners' needs differ, delighting customers and serving as the voice of the customer back to Afresh.
• Grow with the organization and Afresh's needs as a team, potentially specializing in specific Partner needs, and/or helping to build out the team by training future teammates.
• Serve as a key liaison for specific customers, ensuring a seamless support experience and advocating for their needs within the company.
• Provide on-call support, ensuring timely assistance for critical issues as they arise.

YOU ARE…

• Curious and authentic, just like us #beboldr

• An analytical and critical thinker, with an eye for even the most minute of details

• Able to complete regularly scheduled reports

• Able to motivate the team to meet the daily targets
• Committed to excellent client service
• Willing to work on different shifts
• Upbeat and Energetic

YOU HAVE…

• 2+ years of experience as a Support Engineer, data analyst, application specialist, or similar role. (Required)
• 2+ years of experience working with complex databases and SQL, both writing and understanding queries, and familiarity with data stores and databases. This role is SQL-heavy. (Required)
• 1+ years of experience in technical customer support.
• BSc IT/Computer Science or similar. (Required)
• Strong understanding of how to write and articulate complex solutions to non-technical individuals, by being concise and having a clear understanding of tone, and grammar.
• Clear, concise, empathetic, writing skills and exceptional communication skills with the ability to internalize customers' feedback and effectively advocate for their needs using data.
• Experience handling high-urgency, high-priority incidents with a quick, decisive, and kind demeanor under pressure.
• Strong strategic and analytical skills with exceptional execution and problem-solving capabilities.
• Acute attention to detail and resourcefulness; you live for the thrill of connecting the dots.
• An uncanny ability to identify patterns and trends in tickets.
• Strong understanding of data, and database structures.
• Organized and self-motivated tendencies, and are comfortable operating within ambiguity.
• Strong self-starter who thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats and own end-to-end processes and follow-up.
• Experience in retail/supply chain or grocery is strongly preferred, but not required.

• Private Health Insurance
• Paid Time Off
• Hybrid Set-up
• Training & Development
• Mental Health Program
• Philhealth Coverage

Provide technical support and troubleshooting for end-users and clients

Respond to and manage support tickets in a timely and professional manner

Diagnose, resolve, and document hardware, software, and network issues

Install, configure, and maintain system hardware, software, and peripherals

Monitor system performance, backups, and security compliance

Assist with patch management, updates, and system upgrades

Maintain accurate and up-to-date technical documentation and records

Collaborate with internal teams to resolve complex technical problems

Facilitate effective communication between users and IT teams

Stay informed of emerging technologies, tools, and industry best practices

Provide guidance and mentorship to junior team members (for senior levels)

Junior Support Engineer

NQF 4 or equivalent qualification in Information Communication Technology (ICT) or related field

Basic understanding of hardware, software, and networking fundamentals

Strong communication and problem-solving skills

Customer service–oriented with attention to detail

Mid-Level Support Engineer

NQF 6 or Degree in Information Communication Technology (ICT) or related field (Information Systems preferred)

Microsoft, Oracle, or AWS certifications (advantageous)

Minimum 3 years' experience in a Support Engineer or similar technical support role

Strong understanding of system administration, troubleshooting, and backup management

Senior Support Engineer

NQF 6 or Degree in Information Communication Technology (ICT) or related field (Information Systems preferred)

Microsoft, Oracle, or AWS certifications (advantageous)

Minimum 5 years' experience in a Support Engineer or equivalent technical role

Proven ability to diagnose and resolve complex hardware, software, and network issues

Strong knowledge of enterprise-level systems and IT best practices

Between 3 - 5 Years

Afresh is looking for a Support Engineer to join their Deep Tech Squad, providing top-tier support and guidance to customers. You'll be handling complex customer inquiries related to Afresh solutions, troubleshooting and investigating issues using your knowledge of SQL and databases while also acting as a key liaison for specific customers. You'll be part of an on-call rotation to ensure timely support when it's needed most, and you'll work on projects that help improve processes, internal dashboards, and investigation protocols. As the team continues to scale, you'll contribute to defining repeatable troubleshooting workflows that make deep-dive investigations more efficient. If you love problem-solving, have experience in support, and are excited about reducing fresh food waste in the grocery industry, this could be the perfect role for you

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

• Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to Afresh engineering and product teams.
• Find trends, bugs, and deep dive for root causes, by championing resolutions for our customers' mission-critical work.
• Monitor alerts by resolving them and mitigating customer-facing issues.
• Be actively involved in high-urgency incidents and push for resolution to meet our customers' SLAs, and advocate for resolutions of our customers' mission-critical issues.
• Work actively on higher-priority issues, and engineer accurate solutions for our customers.
• Push for the complete, satisfying resolution of customer issues by following up with engineers internally, requesting updates from customers, and closing the loop with the original reporter
• Conduct continuous ticket quality assurance, reflecting on your own, and your peers' resolution effectiveness.
• Investigate tricky customer problems involving data integrity, data feeds, and machine learning, to improve both the customer experience and the product, driving Afresh's mission to reduce food waste.
• Help to build and improve upon Afresh's debugging, triaging, and escalation protocol, including creating dashboards and repeatable queries intended to make common SQL analyses more efficient.
• Deeply understand Afresh's customers' needs, and how Afresh's different Partners' needs differ, delighting customers and serving as the voice of the customer back to Afresh.
• Grow with the organization and Afresh's needs as a team, potentially specializing in specific Partner needs, and/or helping to build out the team by training future teammates.
• Serve as a key liaison for specific customers, ensuring a seamless support experience and advocating for their needs within the company.
• Provide on-call support, ensuring timely assistance for critical issues as they arise.

Requirements

YOU ARE…

• Curious and authentic, just like us #beboldr

• An analytical and critical thinker, with an eye for even the most minute of details

• Able to complete regularly scheduled reports

• Able to motivate the team to meet the daily targets
• Committed to excellent client service
• Willing to work on different shifts
• Upbeat and Energetic

YOU HAVE…

• 2+ years of experience as a Support Engineer, data analyst, application specialist, or similar role. (Required)
• 2+ years of experience working with complex databases and SQL, both writing and understanding queries, and familiarity with data stores and databases. This role is SQL-heavy. (Required)
• 1+ years of experience in technical customer support.
• BSc IT/Computer Science or similar. (Required)
• Strong understanding of how to write and articulate complex solutions to non-technical individuals, by being concise and having a clear understanding of tone, and grammar.
• Clear, concise, empathetic, writing skills and exceptional communication skills with the ability to internalize customers' feedback and effectively advocate for their needs using data.
• Experience handling high-urgency, high-priority incidents with a quick, decisive, and kind demeanor under pressure.
• Strong strategic and analytical skills with exceptional execution and problem-solving capabilities.
• Acute attention to detail and resourcefulness; you live for the thrill of connecting the dots.
• An uncanny ability to identify patterns and trends in tickets.
• Strong understanding of data, and database structures.
• Organized and self-motivated tendencies, and are comfortable operating within ambiguity.
• Strong self-starter who thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats and own end-to-end processes and follow-up.
• Experience in retail/supply chain or grocery is strongly preferred, but not required.

Benefits

• Private Health Insurance
• Paid Time Off
• Hybrid Set-up
• Training & Development
• Mental Health Program
• Philhealth Coverage

This is a remote position.

Support Engineer (Fire and Security) – Remote, South Africa

About The Company
We are a
leading provider of fire and security solutions
, working with multi-site and national operators to deliver high-quality services. Our dedicated teams design, install, maintain, and support systems including
CCTV, intruder alarms, access control, and fire detection systems
. With a focus on innovation, compliance, and customer service, we ensure that our clients' safety and security needs are met to the highest standards.

Role Overview

We are seeking a
Support Engineer (Fire and Security)
to join our expanding team. This is a
full-time, remote-based role
open to candidates located in
South Africa
.

This role is crucial in supporting the Engineering function and requires someone with
experience in fire and security systems
, strong problem-solving skills, and the ability to deliver excellent remote support services.

Requirements
Key Responsibilities

• Act as the first point of contact for customers and internal teams via email, telephone, or video software.
• Diagnose and triage technical issues, resolving them remotely where possible.
• Handle incoming service requests while delivering excellent customer service.
• Complete required electronic documentation in line with industry standards.
• Support the service and maintenance team with remote maintenances for CCTV, Intruder, and Access Control systems.
• Perform daily system checks on monitored sites, observing and resolving any potential issues.
• Provide management reporting and updates as required.
• Collaborate with other departments for effective escalation and resolution.
• Maintain and support cloud-based software platforms.
• Manage customer expectations and explain technical issues clearly and simply.

Qualifications & Skills

• Fire and Security Engineering experience is essential.
• Strong problem-solving skills; reliable and trustworthy.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong IT proficiency and ability to work across multiple systems.
• Organised, proactive, and detail-oriented with a positive attitude.
• Excellent communication skills, both technical and non-technical.
• Able to work independently as well as part of a remote team.
• Familiarity with relevant industry standards is beneficial.
• Passion for technology and cloud-based systems.

Meet Ozow:

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

More about this Ozow fantastic position
Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow's system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.

From a support technician to engineers' point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.

In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.

You are an ideal candidate if you have:

• A proven minimum experience of 2-4 years as a Technical Support Agent
• Relevant tertiary qualification in information technology, Computer Science or relevant field
• Experience working with APIs and system integrations
• Experience in dealing with payment gateways is a nice to have (not a requirement)
• Experience troubleshooting logs and using dev tools such as Postman to identify root causes
• An ability to assist other engineering teams and merchants in their integration of our services
• The ability to work shifts and stand by as Our TSE team provides 24/7 support
• A good understanding of computer systems, mobile devices, and other technical products
• The ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving skills
• An ability to work under pressure, particularly when dealing with times of high demand
• The ability to provide step-by-step technical help, both written and verbal

Interview process
During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.

In office perks

• Healthy breakfast, lunches and snacks
• Monthly team connects
• On-site Barista
• Birthday Leave

Perks for South African based employees

• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave
• Birthday leave
• Learning and Development opportunities
• Mentorship programme
• Quarterly team building
• Community initiatives
• Access to cutting edge technology - Ozow Tech Stack

Our Employee Value Proposition
Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance
As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards

Ready to be exceptional? Apply now
Keen to know more?
Interested in joining our rocket ship?

To find out more about life at Ozow, head over to our Careers Page here

Hikvision
is the world's leading provider of innovative video surveillance products and solutions. Featuring the industry's strongest R&D workforce, Hikvision advances core technologies of audio and video encoding, video image processing, and related data storage, as well as forward-looking technologies such as cloud computing, big data, and deep learning. In addition to the video surveillance industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. Since its establishment in 2001, Hikvision operates 46 regional subsidiaries all over the world to achieve a truly global presence and quickly achieved a leading worldwide market position in the security industry.

RESPONSIBILITIES:

1. Possess in depth knowledge of security products and system;
2. Provide technical training to employees of clients to help them improve their level of technical;
3. Consulting or answering inquires of clients regarding Hikvision products and do troubleshooting to solve technical problems;
4. Responsible for technical support and introduce new product feature to clients;
5. Compile technical documents about products, technology and solutions of Hikvision;
6. Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions;
7. Liaise with sales staff, analysis of the practical needs of customers, provide a complete project plan;
8. Provide Hikvision Certificate training to clients;

To coordinate resources, provide technical support

MINIMUM REQUIREMENTS

1. Understanding Hikvision Products with Hikvision Certificate;
2. Minimum 5 years' of experience in equivalent position;
3. Experiences in technical support consulting in the field of CCTV system, Intercom, access control, alarm system etc.;
4. Excellent communication, interpersonal, analytical, problem-solving, presentation, and organizational skills;
5. Proficiency with Microsoft Office Suite (Word, Excel and Power Point);
6. Personal integrity and strong team spirit;
7. Independent work skills and strong in pressure resistance;
8. Understand the sense of responsibility, carefulness and coordination;
9. Decent adaptability to work in multicultural organizations.

PACKAGE & REMUNERATION

Salary: Market Related

Benefit: Cell phone allowance, Medical Aid, Travel Allowance, Life Insurance

Overview .
JBT Marel is seeking a Mechanical Engineer for a technical support role in Cape Town
The Opportunity .
The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.

This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following:

• Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
• Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
• Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
• Create and maintain 'as-built' diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
• Build and maintain relationships with existing customers (Partner Management).
• Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
• Customer emergency support (internal support to customer and JBT Marel field team).
• Engineering support to field technicians and on-site project coordinator.
• Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
• Present solutions for future needs and future projects to upper management.
• Engineering support to RSA Engineering Office - when required.
• Explain and simplify complex technical and design concepts.
• Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
• Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
• Preparation and presentation of various Customer Services value add initiatives to management and potential customers.

Requirements And Skills

• Mechanical Diploma / Degree (or equivalent).
• Minimum 3 to 5 years business experience required, preferably in a manufacturing environment.
• English and Afrikaans proficiency (oral & written).
• A good/deep understanding of JBT Product Lines and market dynamics.
• Enthusiastic about implementing change and challenging status quo.
• Entrepreneurial spirit and can-do attitude.
• Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
• Eager to learn, initiative taker and problem-solver.
• Proactive and continuous improvement attitude.
• Meticulous and organized.
• Have a good temper to handle disputes and emergencies and must be service-oriented.

Why work at JBT .
Our Benefits Include .

• Medical aid (optional)
• Pension fund
• Income protection cover
• Group Life cover
• 13th Cheque

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
About JBT Marel .
JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded.

• Mission: Make the world's information accessible to everyone by combining brand-aware AI, human-in-the-loop expertise, and agentic workflows for high-accuracy enterprise translation.
• Vision: Deliver defense-grade, enterprise-proven AI translation with human oversight so organizations can operate globally with consistent quality, speed, and security.
• Culture: Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1 — high-ownership, collaborative, customer-obsessed, and improvement-driven

• Serve as a subject-matter expert on the platform, APIs, and standard integration patterns
• Reproduce customer issues and deliver high-quality bug reports with logs, traces, and steps to reproduce
• Analyze log files, stack traces, browser traces, and thread dumps to isolate root causes
• Coordinate cross-functional fixes and track incident progress through resolution with clear customer updates
• Author customer-facing and internal knowledge base articles and lead internal knowledge sharing
• Automate repetitive diagnostics with Bash/Python scripts and propose tooling improvements
• Provide structured product feedback to Engineering and Product to improve reliability, usability, and performance
• Operate effectively in a 24x5 shift environment with strong prioritization and handoff practices

• SQL
• PostgreSQL
• MySQL
• Linux
• Bash
• Python
• Datadog
• HTTP
• REST APIs
• JSON
• Logs
• Traces
• Browser DevTools

• Work on a mission that actually ships impact: making global information accessible for governments and enterprises
• Own gnarly, high-leverage investigations with autonomy and visible customer outcomes
• Partner daily with engineers and leadership; your findings materially shape the roadmap
• Use modern tooling (Datadog, scripting) to automate your way out of toil
• Fully remote with shift collaboration and strong knowledge-sharing culture