191 Engineering Quality jobs in South Africa
Electrical Engineering Quality Inspector/ QC
Posted today
Job Viewed
Job Description
Continam Industrial Services cc is seeking a dedicated Electrical Engineering Quality Inspector/ QC to join our growing team
Key Responsibilities:
- Quality assurance
- Quality management system services
- Quality control including onsite & offsite inspections
Requirements:
- N6 in Electrical Engineering studies required as a minimum qualification
- Years of experience: 3-5 years
- Experience with Eskom would be advantageous
- Strong problem-solving skills and attention to detail
- Ability to work both independently and as part of a team
Ready to Apply? If you meet the qualifications and are excited to take the next step in your career, we want to hear from you Submit your resume, qualifications and cover letter to
Job Type: Full-time
Education:
- Certificate (Preferred)
Work Location: In person
Process Improvement Training Assistant
Posted today
Job Viewed
Job Description
Requisition ID:
- Relocation Authorized: None
- Telework Type: Full-Time Office/Project
- Work Location: Yanacocha
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.
Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver.
Yanacocha Water Treatment Plant (WTP):Located 800 km northeast of Lima, Peru, Yanacocha is South America's largest gold mine. The WTP Project consists of two of the largest acid water treatment plants in South America (the West one with capacity of 3,000 m3/hour and the East one with 2,700 m3/hour). Early works are currently being performed on site, preparing the permanent platforms and laydown areas for the East and West plants, in addition to the Class 2 estimate, Level 3 schedule and Execution Plan.
Job Summary:In this role, you will coordinate Environmental, Safety, and Health (ES&H) training and awareness of a project's ES&H program. You will work with experts to review course materials and awareness strategies and assist with the processes for content delivery. Your efforts to optimize training and communication will help the ES&H program achieve continuous improvement goals for health and safety on the job.
Major Responsibilities:- Developing and coordinating process improvement activities, including drafting learning, training, and marketing materials, and obtaining cost-effective quotes for external printing and copying of corporate bulletins, brochures, poster designs, and other marketing materials ready for computer design.
- Maintaining and modifying the departmental intranet and its contents, including the creation and maintenance of team websites.
- Responsible for developing and implementing proposed revisions and additions to the departmental website architecture.
- Creating forms and other web-based technology methods to improve user effectiveness and responsiveness.
- Researching activities related to process improvement, such as database functionality and web design.
- Gathering the necessary data to prepare reports on critical elements and other supplementary reports, as needed.
- Participating in departmental staff meetings and status tasks as required.
- Coordinating with the Senior Process Improvement Specialist, the Process Improvement Manager, and/or the corporate ES&H management to obtain approval for work as it is completed.
- Supporting Senior Process Improvement Specialists in developing training and launching, and promoting corporate ES&H initiatives and campaigns.
Requires a Bachelor's degree in Civil Engineering, Mining Engineering, Industrial Enginnering (or international equivalent) related to environmental, safety, health, education, or a science-related discipline and less than 1 year of relevant experience.
Required Knowledge and Skills:- Technical knowledge of computer-based training development software, Ms Office package.
- Technical knowledge of desktop publishing software Adobe Suite, web developer SharePoint, FrontPage programming code, and incorporation of Flash in training products.
- Knowledge of learning and development systems, applications for both ES&H and automation methods, and the application of computers to associated process improvement tasks.
- Knowledge of regulatory and industry standards and criteria relevant to ES&H learning and development needs.
- Good knowledge of computer illustrations and web design packages.
- General knowledge of writing and producing training, marketing, and communication tools.
- Work familiarity with Bechtel's environmental, safety, and health processes and procedures (for internal or former Bechtel candidates).
- Demonstrated skill in oral and written communication and in preparing clear and complete correspondence.
For decades, Bechtel has worked to inspire the next generation of engineers and beyond Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth.
Diverse teams build the extraordinary:As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.
Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.
Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to .
Quality Engineering Lead
Posted today
Job Viewed
Job Description
Shape Our Quality Future Become our Quality Engineering Lead and elevate our software products.
Apply today
About Our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About The Role
As a Quality Engineering Lead you will champion software quality across three key products (Closd, Jarvis, CaseLawAnalytics), working closely with international teams located in France and South Africa. You will lead all quality efforts, from test strategy and tooling to hands-on coaching and process improvement. You will play a pivotal role in shaping a quality-first mindset, supporting both engineers and product teams in delivering robust, testable, and resilient software.
Responsibilities
- Owning and driving the overarching quality vision and strategy for our software products.
- Defining and continuously refining the quality roadmap with short-term and long-term objectives.
- Establishing and evolving quality standards, processes, and frameworks adapted to our tech stack (PHP back end, JavaScript front end using Angular and VueJS).
- Implementing performance tests to track the continuous improvement of our products.
- Coaching software engineers on writing meaningful unit, integration, and end-to-end tests, including what makes a test valuable, when to use each type of test, and how to approach test coverage pragmatically.
- Supporting the Product team in producing well-defined, testable user stories and acceptance criteria.
- Coordinating test writing across the team and lead test campaigns before major releases, working in cooperation with the DevOps team.
- Defining and tracking key quality metrics (test coverage, test reliability, regressions, escaped defects, etc.) and reporting regularly on quality trends, risks, and opportunities to leadership and stakeholders.
Requirements
- Must have extensive experience in Quality Test Engineering.
- Have a BS in Engineering/Computer Science degree or equivalent.
- Must have proven experience in quality engineering leadership roles, especially in cross-functional or agile teams.
- Have solid experience in automated testing frameworks, including Cypress.
- Have hands-on experience with unit, integration, E2E, and exploratory testing.
- Have demonstrated ability to guide software engineers and product managers on quality best practices.
- Have excellent communication, cross-team collaboration, and change management skills.
- Be familiarity with CI/CD pipelines, test environments, release workflows, and experience with PHP, VueJS, Angular, .NET is a plus.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
Benefits
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
About The Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Quality Engineering Lead
Posted today
Job Viewed
Job Description
Quality Engineering Lead
Shape Our Quality Future Become our Quality Engineering Lead and elevate our software products. Apply today
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
As a Quality Engineering Lead you will champion software quality across three key products (Closd, Jarvis, CaseLawAnalytics), working closely with international teams located in France and South Africa. You will lead all quality efforts, from test strategy and tooling to hands-on coaching and process improvement. You will play a pivotal role in shaping a quality-first mindset, supporting both engineers and product teams in delivering robust, testable, and resilient software.
Responsibilities
- Owning and driving the overarching quality vision and strategy for our software products.
- Defining and continuously refining the quality roadmap with short-term and long-term objectives.
- Establishing and evolving quality standards, processes, and frameworks adapted to our tech stack (PHP back end, JavaScript front end using Angular and VueJS).
- Implementing performance tests to track the continuous improvement of our products.
- Coaching software engineers on writing meaningful unit, integration, and end-to-end tests, including what makes a test valuable, when to use each type of test, and how to approach test coverage pragmatically.
- Supporting the Product team in producing well-defined, testable user stories and acceptance criteria.
- Coordinating test writing across the team and lead test campaigns before major releases, working in cooperation with the DevOps team.
- Defining and tracking key quality metrics (test coverage, test reliability, regressions, escaped defects, etc.) and reporting regularly on quality trends, risks, and opportunities to leadership and stakeholders.
Requirements
- Must have extensive experience in Quality Test Engineering.
- Have a BS in Engineering/Computer Science degree or equivalent.
- Must have proven experience in quality engineering leadership roles, especially in cross-functional or agile teams.
- Have solid experience in automated testing frameworks, including Cypress.
- Have hands-on experience with unit, integration, E2E, and exploratory testing.
- Have demonstrated ability to guide software engineers and product managers on quality best practices.
- Have excellent communication, cross-team collaboration, and change management skills.
- Be familiarity with CI/CD pipelines, test environments, release workflows, and experience with PHP, VueJS, Angular, .NET is a plus.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our
Applicant Request Support Form
or please contact
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams
here
.
Please read our
Candidate Privacy Policy
.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights
.
Quality Engineering Lead
Posted 10 days ago
Job Viewed
Job Description
Shape Our Quality Future! Become our Quality Engineering Lead and elevate our software products. Apply today!
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
As a Quality Engineering Lead you will champion software quality across three key products (Closd, Jarvis, CaseLawAnalytics), working closely with international teams located in France and South Africa. You will lead all quality efforts, from test strategy and tooling to hands-on coaching and process improvement. You will play a pivotal role in shaping a quality-first mindset, supporting both engineers and product teams in delivering robust, testable, and resilient software.
Responsibilities
- Owning and driving the overarching quality vision and strategy for our software products.- Defining and continuously refining the quality roadmap with short-term and long-term objectives.- Establishing and evolving quality standards, processes, and frameworks adapted to our tech stack (PHP back end, JavaScript front end using Angular and VueJS).- Implementing performance tests to track the continuous improvement of our products.- Coaching software engineers on writing meaningful unit, integration, and end-to-end tests, including what makes a test valuable, when to use each type of test, and how to approach test coverage pragmatically.- Supporting the Product team in producing well-defined, testable user stories and acceptance criteria.- Coordinating test writing across the team and lead test campaigns before major releases, working in cooperation with the DevOps team.- Defining and tracking key quality metrics (test coverage, test reliability, regressions, escaped defects, etc.) and reporting regularly on quality trends, risks, and opportunities to leadership and stakeholders.
Requirements
- Must have extensive experience in Quality Test Engineering.- Have a BS in Engineering/Computer Science degree or equivalent.- Must have proven experience in quality engineering leadership roles, especially in cross-functional or agile teams.- Have solid experience in automated testing frameworks, including Cypress.- Have hands-on experience with unit, integration, E2E, and exploratory testing.- Have demonstrated ability to guide software engineers and product managers on quality best practices.- Have excellent communication, cross-team collaboration, and change management skills.- Be familiarity with CI/CD pipelines, test environments, release workflows, and experience with PHP, VueJS, Angular, .NET is a plus.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)- Modern family benefits, including adoption and surrogacy- Study Leave
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Quality Engineering Lead
Posted 10 days ago
Job Viewed
Job Description
Shape Our Quality Future! Become our Quality Engineering Lead and elevate our software products. Apply today!
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
As a Quality Engineering Lead you will champion software quality across three key products (Closd, Jarvis, CaseLawAnalytics), working closely with international teams located in France and South Africa. You will lead all quality efforts, from test strategy and tooling to hands-on coaching and process improvement. You will play a pivotal role in shaping a quality-first mindset, supporting both engineers and product teams in delivering robust, testable, and resilient software.
Responsibilities
- Owning and driving the overarching quality vision and strategy for our software products.- Defining and continuously refining the quality roadmap with short-term and long-term objectives.- Establishing and evolving quality standards, processes, and frameworks adapted to our tech stack (PHP back end, JavaScript front end using Angular and VueJS).- Implementing performance tests to track the continuous improvement of our products.- Coaching software engineers on writing meaningful unit, integration, and end-to-end tests, including what makes a test valuable, when to use each type of test, and how to approach test coverage pragmatically.- Supporting the Product team in producing well-defined, testable user stories and acceptance criteria.- Coordinating test writing across the team and lead test campaigns before major releases, working in cooperation with the DevOps team.- Defining and tracking key quality metrics (test coverage, test reliability, regressions, escaped defects, etc.) and reporting regularly on quality trends, risks, and opportunities to leadership and stakeholders.
Requirements
- Must have extensive experience in Quality Test Engineering.- Have a BS in Engineering/Computer Science degree or equivalent.- Must have proven experience in quality engineering leadership roles, especially in cross-functional or agile teams.- Have solid experience in automated testing frameworks, including Cypress.- Have hands-on experience with unit, integration, E2E, and exploratory testing.- Have demonstrated ability to guide software engineers and product managers on quality best practices.- Have excellent communication, cross-team collaboration, and change management skills.- Be familiarity with CI/CD pipelines, test environments, release workflows, and experience with PHP, VueJS, Angular, .NET is a plus.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)- Modern family benefits, including adoption and surrogacy- Study Leave
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Quality Assurance Quality Control Manager Mill
Posted today
Job Viewed
Job Description
Job Purpose
To lead, manage, and maintain the site's Food Safety Management System (FSMS) and Quality Management System (QMS) in compliance with ISO 22000, ISO/TS , FSSC including additional requirements), and ISO The QA/QC Manager ensures product safety, quality assurance, laboratory accuracy, and regulatory compliance, while driving continuous improvement.
Key Responsibilities
- Maintain and continually improve the FSMS in compliance with standards.
- Lead HACCP/Food Safety Team meetings and updates.
- Ensure PRPs (cleaning, pest control, hygiene, water, utilities, building integrity) are effectively implemented.
- Conduct internal audits, GMP inspections, and prepare for external certification audits.
- Manage product recall/withdrawal procedures and mock recall testing.
- Oversee supplier approval and raw material verification.
- Drive corrective and preventive actions (CAPA).
- Promote a food safety culture by training staff on compliance, standards, and best practices.
- Ensure accuracy and reliability of laboratory results.
- Maintain compliance with ISO 17025 requirements (validation, calibration, traceability, proficiency testing, measurement uncertainty).
- Review and approve test reports and certificates of analysis.
- Train laboratory staff and monitor competency.
- Coordinate training and awareness programs for site employees.
- Act as the site representative during all external audits (FSSC, SANAS, customer, regulatory).
- Biotech/Food Technologies Degree (Essential)
- FSSC 22000 Lead Auditor Certification (Essential)
- ISO 17025 Introduction & Implementation (Essential)
- QA/QC Manager from Grain Milling Industry with 3-5 years in both roles
- QA/QC Managers from FMCG food producing sites
Skills & Competencies
- Strong understanding of ISO 22000, ISO/TS , and ISO/IEC 17025 standards and their application.
- Understanding of grain milling and baking processes (desirable).
- Understanding and implementation of HACCP principles, PRPs, OPRPs, CCPs, and FSMS effectiveness.
- Experience in supplier compliance and quality systems management.
- Knowledge of non-conformance handling, root cause analysis, and corrective/preventive actions.
- Ability to verify compliance through GMP inspections and site audits.
- Ability to plan, lead, and execute internal, external, and supplier audits.
- Method validation, calibration, traceability of measurements, and uncertainty.
- Control of test and calibration methods for flour and wheat quality.
- Ensuring personnel competence, impartiality, and laboratory management system compliance.
- Strong coaching and training capability
- Data analysis of lab, process, and product performance results.
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Quality Assurance
Posted today
Job Viewed
Job Description
Our client, an exciting UK based SAAS company, enables strong communities by providing platforms where people gather to create new connections and strengthen existing relationships. Their clients are prestigious educational institutions globally, but they are venturing into enterprises. It is simple, they believe strong communities drive success for people and organizations. They create unique spaces where people feel connected on a deeper level.
What we are looking for
We are looking for a Quality Engineer with a passion for technology to join a dynamic existing team in Cape Town, building and delivering community-centric online platforms for educational institutions and enterprises. There are currently 2 developers in this team, along with a QE's who report to the QA Manager and works closely with the Projects Team
Duties & responsibilities:
- The Quality Assurance (QA) of all changes that have been implemented because of development work on either a test or live service. This includes, but is not limited to, new features, bug resolutions, and design changes for our services.
- The troubleshooting of service functionality because of a bug investigation or new feature requests.
- To provide clear and accurate QA notes when testing and be able to provide evidence of expected or encountered behaviour.
- To correctly follow set processes for implementation, testing, and handover
- To populate and update metrics, as used by the manager for monthly KPI's.
- To be relied upon to update client requests, when necessary, via regarding development implementation and technical inquiries
Background & Experience:
The successful candidate will be an efficient and organised team player with a logical and hardworking approach. The ability to communicate with internal stakeholders across different countries is important.
Skill & Background requirements:
- Proven experience in a quality engineering role (min 5 years experience)
- Strong knowledge of software testing methodologies and best practices
- Solid understanding of software development life cycle
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Strong attention to detail and problem-solving skill
Salary & benefits:
Competitive Salary, Medical Aid Allowance, Pension fund, opportunity to be part of a dynamic Company and a fantastic client team
Location & hours:
Cape Town (Remote :30 UK (Monday-Friday)
DISCLAIMER
The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.
Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.
Quality Assurance
Posted today
Job Viewed
Job Description
Babylonstoren is seeking a dynamic, detail-oriented, and proactive Quality Assurance & Support Analyst to join our team. In this dual-role position, you will manage customer support requests and assist with testing and quality assurance (QA) processes for our e-commerce platform. You will bridge the gap between customer feedback, support, and product functionality, ensuring timely resolution of issues and high-quality software delivery.
This role is suited to someone who thrives in a dynamic environment, enjoys collaborating with cross-functional teams, and has a keen eye for detail in both problem-solving and testing.
Required Skills & Qualifications
Strong problem-solving skills with the ability to quickly understand and resolve customer issues.
Excellent written and verbal communication skills, with a solutions-oriented approach.
Meticulous attention to detail in testing, troubleshooting, and documentation.
Comfortable working with software applications, performing basic troubleshooting, and navigating technical environments.
Ability to manage multiple tasks simultaneously and to prioritise effectively in a fast-paced environment.
Strong organisational skills and the ability to handle a high volume of requests.
Ability to collaborate effectively with cross-functional teams.
Comfortable in a dynamic and evolving work environment, responding to varying client needs and product requirements.
Additional Skills
Exposure to software testing, UAT, or related QA concepts.
Familiarity with issue tracking or project management tools, such as Jira or Trello.
Understanding of e-commerce workflows through experience or academic projects.
Introductory knowledge of SQL, APIs, or web technologies.
Interest in agile ways of working and cross-functional collaboration.
Recent graduate or final-year student in computer science, engineering, information systems, or related fields are welcome.
Key Responsibilities
Customer Support & Support Triaging
Act as the primary point of contact for customer support enquiries, handling tickets, emails, and calls professionally and promptly.
Investigate and resolve customer issues related to the backend (order management, shipments, customers) and the frontend (online shop) functionality.
Reproduce, validate, and triage reported issues from customers and support teams.
Escalate unresolved or complex queries to the Product Owner or development teams.
Track support requests in a structured ticketing system and document issues with accurate details and clear solutions.
Create knowledge base articles and Frequently Asked Questions (FAQs) to reduce reliance on the development team.
Communicate effectively with stakeholders, keeping them informed about issue status and resolutions.
Quality Assurance & Testing
Perform manual testing for new features and regression testing for existing functionality.
Collaborate with the product and business teams to understand requirements, acceptance criteria, and feature specifications.
Design, coordinate, and execute User Acceptance Testing (UAT), ensuring functionality meets business requirements before release.
Identify, log, and categorise and prioritise bugs or issues, providing clear reproduction steps for the development team.
Plan, schedule, and prioritise test activities to align with project milestones and release timelines.
Provide comprehensive documentation of testing outcomes and UAT sign-offs.
Advocate for QA best practices and identify opportunities to improve testing processes and tools.
What You'll Get from Us
A market-related remuneration package.
Daily catered lunch when working on-site.
Access to our new recreation centre, gym, and heated swimming pool.
Invitations to all social and team-building events.
Significant discounts at Babylonstoren, The Newt in Somerset, and other estates worldwide (e.g. 50% off hotel stays, 30% off spa treatments, wine, products, and more).
Quality Assurance
Posted today
Job Viewed
Job Description
Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.
Qualifications
Qualifications Required:
- Essential: Grade 12
- Preferred: Tertiary qualification in management or relevant proven contact center experience
Experience, Knowledge, Skills and Attributes Required:
- A proven track record of delivering against client, customer and business outcomes
- 2 years' experience working within BPO - Customer Service
- 3 years of Quality Assurance experience
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Have strong analytical skills
- Have strong verbal and written communication skills
Additional Information
All your information will be kept confidential according to EEO guidelines.