676 Engagement Manager jobs in South Africa

We are seeking a highly skilled Technical Engagement Manager with 5–8 years of proven experience delivering large-scale software or digital transformation projects for enterprise clients. The successful candidate will serve as a trusted partner to our customers, driving end-to-end project delivery while ensuring alignment with business objectives, technical best practices, and compliance requirements.

Key Responsibilities

• Lead and manage the successful delivery of complex enterprise software, SaaS, or integration-driven projects.
• Act as the primary client-facing contact, engaging with senior business and technology stakeholders.
• Translate business needs into technical requirements and ensure alignment throughout the delivery lifecycle.
• Oversee Agile delivery models, DevOps/CI-CD practices, and governance within SDLC frameworks.
• Coordinate cross-functional teams, vendors, and stakeholders to ensure smooth delivery and value realization.
• Provide thought leadership on low-code, workflow automation, iPaaS, ETL/Reverse ETL, and AI/LLM-driven solutions.
• Ensure compliance with regional data residency and regulatory requirements, particularly within GCC/UAE markets.
• Drive continuous improvement, identifying and implementing best practices in enterprise engagement and delivery.

Requirements

• 5–7 years of proven experience in delivering enterprise software or digital transformation projects (MUST HAVE).
• Strong background in enterprise-scale implementations, SaaS platforms, and integration-heavy projects.
• Familiarity with low-code platforms, iPaaS/workflow automation, ETL/Reverse ETL, and AI/LLM-driven solutions.
• Strong knowledge of Agile delivery frameworks, DevOps/CI-CD methodologies, and SDLC governance.
• Exceptional client-facing and stakeholder management skills, with experience engaging senior executives.
• Prior exposure to Banking, Telecom, or large enterprise verticals (highly preferred).
• GCC/UAE experience, including knowledge of compliance and data residency regulations (advantageous).
• Excellent communication, problem-solving, and leadership abilities.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (Master's degree preferred).
• Relevant certifications (e.g., PMP, Agile, Scrum Master, SAFe, ITIL) are advantageous.

Exciting Opportunity in Johannesburg, South Africa

full time

Are you ready to excel as a Client Engagement Manager in the Banking, Financial Services, and Insurance (BFSI) sector? Join us in nurturing strategic client relationships in South Africa and Sub-Saharan Africa, ensuring seamless delivery of IT solutions, and spearheading business growth through innovative strategies.

Key Responsibilities:

• Act as the primary relationship manager for BFSI clients.

• Foster enduring partnerships with key stakeholders.

• Collaborate with project managers to ensure flawless execution of IT projects.

• Monitor client KPIs and project performance to uphold service excellence.

• Stay abreast of industry trends and regulatory mandates.

Qualifications & Skills:

• Education: Bachelor's degree in Business, IT, Finance (MBA preferred).

• Experience: Over 8 years in client engagement/account management, with 4+ years in BFSI.

• Domain Expertise: Profound knowledge of BFSI industry segments.

• Technical Knowledge: Acquaintance with enterprise IT solutions.

• Skills: Proficiency in managing C-level engagements, navigating regulatory landscapes, and efficient prioritization.

Key Performance Indicators:

• Drive revenue growth and enhance profitability.

• Uphold high client retention and renewal rates.

• Identify and seal new business opportunities.

• Ensure exceptional client satisfaction scores.

• Deliver IT projects and services punctually.

To apply, kindly forward your resume to Sonia Sharma at Seize this opportunity to join our dynamic team shaping innovation in the BFSI sector

ABOUT THE JOB:

JOB PURPOSE:

To research, develop and implement tools of engagement with the respective HCP cohorts, pharmacy groups and other commercial channels that utilise digital technologies. The purpose of this role is to ensure that Sanofi is able to multiply its presence in the market without necessarily increasing its physical presence in the market. The role covers all Sanofi brands based on the evolving strategy and brand requirements.

Responsible for:

• Developing the routes and methods of engagement for the key Trade channels – Retail Pharmacy, Private Institutions and Public Institutions.
• Driving the adoption of digital methods to increase the exposure of Sanofi, and specific brands, to the market,
• Ensuring that the key Sanofi brands, including Clexane, Epilim and Dupixent, among others, maintain their market positioning in terms of share of voice and other key metrics.
• Advising the Business Managers in terms of their engagement with the respective channels and seeking to maximize the opportunity for the affiliate.
• Negotiating, formulating and presenting identified business opportunities to entrench the Sanofi brand, including, but not restricted to the commercial conditions that could be offered.
• Providing strong support and guidance to the Trade Team in transforming the organization into a digitally driven, market leading commercial operation.

KEY ACCOUNTABILITIES:

• Deliver digital tools and models for the use of the Trade Team in the various channels.
• Driving increased engagement with customers through innovation rather than increased headcount.
• Create metrics for measuring the commercial performance of the key brands and franchises within the affiliate as linked to the channel interventions deployed.
• Continuous refinement of the channel strategies together with the respective Business Managers.
• Implement a cohesive and coherent strategy to improve Sanofi's engagement levels with the retail pharmacy channel and wholesalers.
• Continually assess the GtM strategy to determine the appropriate route of engagement for customers (F2F, Remote, Hybrid or Pure Play) & work with GTMC for development of modalities and metrics.
• Monitor performance and resource allocation to ensure appropriate use of available resources in line with the Global Sanofi strategy, adjusted for local conditions.

ABOUT YOU:

JOB-HOLDER ENTRY REQUIREMENTS:

Education:

• Grade 12 with Exemption/Bachelor's Pass
• Undergraduate degree in Finance, Information Technology and/or Business.
• Financial qualification preferable.

Relevant Experience:

• Pharmaceutical sales experience, preferably pharmacy sales experience.
• Knowledge of digital channels and tools to extract business performance.
• Working with the various channels within the pharmaceutical industry commercial operations.
• Proven ability to work within a VUCA (volatility, uncertainty, complexity & ambiguity) environment.
• Experience with Microsoft analytical tools as well as AI (Co-Pilot and ChatGPT).

Core Competencies:

• Detailed knowledge of the South African healthcare system and channels of supply and service delivery.
• Demonstrates ability to understand financial, regulatory and legislative issues that affect the sales performance of Sanofi, as well as the healthcare ecosystem within which Sanofi operates in South Africa.
• Knowledge of current health care legislation and its impact on the commercial performance of Sanofi SA.

• Able to utilize available data to perform analyses and to prepare detailed plans of action – that are implemented and measured periodically.
• Ecellent communication skills and demonstrates intercultural adaptability and sensitivity.
• Clear communication with the Business Managers that is designed to encourage professional conduct and high performance from the team.
• Demonstrates proactive thinking skills and ability to make decisions with strong business acumen (thoughtful risk taking).
• Uses their time effectively and efficiently, sets priorities and demonstrates strong time management skills coupled to Thoughtful Risk Taking.

• Implements and lives the Sanofi values (Act for Patients, Aim Higher, Be Bold & Lead Together).
• Conducts root cause analysis and suggests concrete steps to correct and prevent similar issues in the future, especially with respect to the sales performance in the respective sales channels (Public & Private).
• Practices thoughtful risk taking designed to deliver transformative performance.
• Constantly challenges self, and others, in a constructive way to deliver Sanofi's commercial objectives.
• Shows integrity, tenacity, resilience and adaptability in complex situations and often changing environments.
• Handles pressure and commits to, and respects, deadlines

Pursue progress, Discover Extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and inclusion actions at

Sanofi IS AN EQUAL OPPORTUNITY EMPLOYER If you are interested in applying for this vacancy and you are confident that you meet the criteria set out in the advertisement kindly click on the link below.

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Role Purpose
The purpose of the Supplier Insights Engagement Manager role is to leverage Shoprite's rich customer and transactional retail data assets to provide strategic insights to Shoprite's FMCG suppliers. The role drives the process of gathering insights using large and complex data sets while working through ambiguous business challenges. The role takes a tactical approach to the value and monetization of insights, translating insights into optimal strategies and effectively packaging and communicating proposed strategies to the business. The Supplier Insights Engagement Manager is a storyteller and visual communicator with demonstrated understanding of how to translate consumer, shopper and commercial insights to derive meaning and value.

Role Description

• Develop actionable insights from data to support key business decisions internally and externally with suppliers with the aim of increasing revenue and driving growth.
• Own and execute end-to-end insights development including data analysis, recommendations and presenting results to suppliers and internal business stakeholders.
• Use deep dive analytics, and category/shopper insights to develop strategies that promote category expansion and brand growth.
• Work with suppliers to fully understand their insights needs and develop strategies for delivering on supplier objectives.
• Support suppliers to access and fully leverage the insights technology platform.
• Provide proactive inputs on sales performance, shopper behaviour and retailer trends, to influence key business decisions.
• Proactively explore insights that can be translated into initiatives.
• Translate initiatives into feasible action plans in collaboration with suppliers and business stakeholders.
• Collaborate across teams and functions to fully leverage data and shift mindsets from facts and findings to insights and evidence that drive sound business decisions.
• Use shopper behavioural and/or attitudinal data research to inform the integration of customer, consumer, and shopper understanding in order to address key business objectives.
• Conduct research to uncover key issues, benchmarks, and best practices and synthesize findings into recommendations for optimal business solutions.
• Partner with category and marketing management teams to address business opportunities and elevate insights integration for brand tactics and strategies.
• Synthesise and present insights through inspirational storytelling to influence internal/external opinions as well as decisions.
• Degree or Diploma in Business, Marketing or a related field – (essential).
• +4 years' experience in a similar capacity or role, with proven success working with FMCG brands, category, shopper or retail insights to shape and inform business decision-making – (essential).
• Experience working with large data sets, distilling it down and shaping it in a way that delivers actionable insights and derives value – (essential).
• Well versed in communicating business recommendations and insights into well-packaged and visually appealing presentations – (essential).
• Experience working with suppliers / category teams to scope and manage project work – (essential).
• Advanced skills in insights and data tools – (essential).
• Experience designing and delivering insights in a large retail organisation – (highly desired).
• Experience with retailer specific data (POS, Retailer Rewards Card data etc.) – (highly desired).

Qualifications And Experience

• Degree or Diploma in Business, Marketing or a related field – (essential).
• +4 years' experience in a similar capacity or role, with proven success working with FMCG brands, category, shopper or retail insights to shape and inform business decision-making – (essential).
• Experience working with large data sets, distilling it down and shaping it in a way that delivers actionable insights and derives value – (essential).
• Well versed in communicating business recommendations and insights into well-packaged and visually appealing presentations – (essential).
• Experience working with suppliers / category teams to scope and manage project work – (essential).
• Advanced skills in insights and data tools – (essential).
• Experience designing and delivering insights in a large retail organisation – (highly desired).
• Experience with retailer specific data (POS, Retailer Rewards Card data etc.) – (highly desired).

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.