135 Engagement Manager jobs in South Africa

Engagement Manager - CPT

Cape Town, Western Cape Decision Inc

Posted 7 days ago

Job Viewed

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Job Description

We are looking for a strong Engagement Manager to head up our Data Information and Analytics team within Decision Inc. Good communication, managerial and leadership skills are a must, and great technical ability is advantageous. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential.

Who Are We?

Decision Inc. is a leader in enabling its clients to make better decisions, faster. The Companys foundation is built in technology; however, what makes us unique is our understanding of effective decision making.
We represent the following leading global technology brands and are experts in the implementation, support and execution of these technologies: Qlik, Microsoft BI (SQL, SSIS, SSRS, SSAS, PowerBI), Tableau, R, Python, Alteryx and SAP.

What Will You Do?

Team

  • The Development/Career Plan for individual team members
  • Measuring of individual KPIs against scorecard for team members
  • Ensuring the necessary skills and certifications of your team
  • Administration of team (Leave, Technical Sessions, Event attendance, Time Sheets etc.)
  • Monitoring and maintaining staff loyalty & employee satisfaction for your team members

Clients

  • Managing the sales target for your client allocations
  • Performing account management activities within your client base
  • Actively engaging with clients on new project work
  • Identifying and driving on-sell/up-sell within your clients
  • Preparing and managing action plans & targets for your clients
  • Identifying and assisting with new leads and opportunities
  • Performing project scoping activities (new and existing clients)
  • Preparing realistic timelines & costing for new projects

Delivery

  • Full accountability for all projects within your clients
  • Ensuring project quality
  • Project profitability in line with scorecard
  • Maintaining teams resource planning applications

Who Do You Need To Be?

  • Relevant Degree
  • Minimum 3 years experience in management role
  • Experience within consulting service environment
  • Knowledge of Business Intelligence tools
  • Strong problem solving skills and good communication skills, both written and verbal
  • Ability to explain technical concepts to business people in a language they understand, and business requirements to technical people
  • Ability to successfully manage and strong relationships with a team and clients
  • Effective planning and organizational skills
  • Passionate and ambitious to deliver on the companys strategic plan

Whats in it for you?

  • Exposure to multiple clients across a various of industry verticals (Retail; Manufacturing; Logistics; Telcos; Financial Services; Mining; Public Enterprise)
  • Success driven culture that rewards great performance.
  • Excellent training opportunities - We place a big focus on up skilling our employees to be the best they can be and will assist you obtaining your certifications within your relevant technology
  • We believing in cross skilling and offer our consultants an opportunity to be exposed to multiple Stats, BI and Data technologies
  • When joining the company, a clear Career Development Plan will be drawn up for you to help you reach the next level in your career
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This advertiser has chosen not to accept applicants from your region.

Networks Engagement Manager

YPO, Inc.

Posted 10 days ago

Job Viewed

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Job Description

workfromhome

Networks Engagement Manager page is loaded

Networks Engagement Manager Apply locations South Africa | Full time | Posted 28 Days Ago | job requisition id JR100410POSITION PURPOSE

The Networks Engagement Manager (NEM) engages YPO members and their spouses/partners throughout their Network journey. They work across networks and communities of interest (Business, Personal, Family, and Impact) to ensure optimal engagement. An NEM manages multiple networks and focuses on creating and executing comprehensive engagement strategies aligned with the mission, vision, and strategic roadmap of the network. The role combines community advocacy, relationship management, member engagement, platform management, creative collaboration, data-driven influence, effective communication, and project management.

PRIMARY RESPONSIBILITIES
  1. Act as a key ambassador to networks, engaging members and champions, encouraging conversations and connections within the YPO community. Plan and execute marketing strategies to educate audiences about YPO's products, opportunities, and offerings (from Forum, Learning, Events, to Strategic Partnerships).

  2. Design and plan materials to foster community within and across networks, inspiring virtual participation and creating vibrant spaces with valuable offerings.

  3. Shape the community experience for Network participants by aligning with Network and engagement strategies, creating conducive environments, leading data-driven strategies, influencing member involvement, and educating about Network offerings.

  4. Enhance member experience through tailored content, targeted campaigns, event marketing, feedback collection, and response. Measure effectiveness through data analysis, presenting insights, and adapting strategies accordingly.

  5. Manage daily activities of web and mobile Network platforms and social media pages, including content planning, development, approvals, and communication.

  6. Lead content creation (written, visual, audio, video) in collaboration with members, Network Directors, Global Network Specialists, Event Managers, and marketing partners.

  7. Collaborate internally to support projects, programs, and events, ensuring alignment with goals.

  8. Implement a data-driven strategy by retrieving reports, storytelling, drawing insights, establishing KPIs based on member responses.

SKILLS/COMPETENCIES
  • Excellent interpersonal skills, diplomacy, relationship-building across all levels, adaptability, insightfulness, empathy, and reliability.

  • Strong verbal and written communication skills with attention to detail. Ability to tailor communication to the audience.

  • Effective collaboration and communication in multicultural, virtual environments, respecting local customs.

  • Ability to manage trade-offs, prioritize opportunities, balance stakeholder needs, and articulate decisions clearly.

  • Resourcefulness, independence, initiative, good judgment, time management, organization, and prioritization skills.

  • Maintain discretion and integrity of confidential information.

  • Problem-solving skills, proactive research, providing solutions, and timely issue resolution. Anticipate member needs with clarity.

  • Analytical thinking, influencing skills, curiosity, and proficiency in new technologies and tools.

  • Professional presence suitable for engaging with C-level executives and high-profile leaders.

EXPERIENCE/BACKGROUND
  • 5+ years in communication, marketing, or account management.

  • 3+ years in an association or membership organization, with experience in membership, governance, marketing, events, or social media management.

  • Experience creating content for multiple platforms for diverse audiences to drive engagement.

  • Experience designing and monitoring communication and engagement strategies for virtual audiences across channels.

  • Experience in digital marketing, including consumer research, advertising, social media, and data practices.

  • Proficiency with Smartsheet and Microsoft Office suite required.

  • Preferred experience with Salesforce (CRM), Canva, Publicate (email marketing), or Tableau (data visualization).

EDUCATION/TRAINING/CERTIFICATION

Bachelor’s degree in marketing, communications, business, public administration, or equivalent experience required.

PHYSICAL REQUIREMENTS
  • Flexible and extended hours to accommodate multiple time zones.

  • Travel globally 10-15% per year for events, meetings, and retreats.

EOE

YPO is an Equal Opportunity Employer. We support a diverse workforce and do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other protected status.

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Networks Engagement Manager

Young President's Organization, Inc.

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Networks Engagement Manager page is loaded

Networks Engagement Manager

Apply locations: South Africa   |   Time type: Full time |   Posted on: Posted 13 Days Ago |   Job requisition id: JR100410

POSITION PURPOSE
The Networks Engagement Manager (NEM) engages YPO members and spouses/partners along their network journey, working across networks and communities of interest (Business, Personal, Family, and Impact) to ensure optimal engagement. An NEM manages multiple networks, focusing on creating and executing comprehensive engagement strategies aligned with the mission, vision, and strategic roadmap of the network. The role combines community advocacy, relationship management, member engagement, platform oversight, creative collaboration, data-driven influence, effective communication, and project management.

PRIMARY RESPONSIBILITIES

  • Act as a key ambassador to networks, engaging and activating members and champions, encouraging conversations and connections throughout the YPO community, and planning/executing marketing strategies to promote YPO products, opportunities, and offerings (from Forum, Learning, Events, and Strategic Partnerships).
  • Design and plan material to foster closer community within and across networks, inspiring virtual participation and creating a vibrant space with valuable offerings.
  • Shape the community experience for Network participants by creating the environment, leading data-driven strategies, influencing member involvement, and educating about Network offerings.
  • Support member experience through tailored content, targeted campaigns, event marketing, and feedback collection/response. Measure success via data analysis, presenting insights, and adapting strategies accordingly.
  • Manage daily activities of web and mobile Network platforms and related social media pages, including content planning, development, approvals, and communication.
  • Lead content creation (written, visual, audio, video) in collaboration with members, Network Directors, Global Network Specialists, Event Managers, and MXIM partners.
  • Collaborate internally and across networks to support projects, programs, and events.
  • Implement a data-driven approach by retrieving reports, storytelling, drawing insights, and establishing KPIs based on member responses.

SKILLS/COMPETENCIES

  • Excellent interpersonal skills, diplomacy, relationship-building with all levels of associates, members, and vendors. Adaptable, insightful, empathetic, reliable.
  • Strong verbal and written communication skills, meticulous attention to detail, and audience-appropriate communication style.
  • Ability to collaborate effectively in multicultural, virtual environments, respecting local customs.
  • Effective decision-making, prioritization, stakeholder management, and clear rationale articulation.
  • Resourceful, independent, with good judgment, time management, organization, and project focus.
  • Discretion and integrity with confidential information.
  • Problem-solving skills, proactive in research and solutions, anticipating member needs.
  • Analytical thinking, influencing, guiding processes, curiosity, and technological proficiency.
  • Professional presence suitable for interaction with C-level executives and high-profile leaders.

EXPERIENCE/BACKGROUND

  • 5+ years in communication, marketing, or account management roles.
  • 3+ years in association or membership organizations, with experience in membership, governance, marketing, events, or social media management.
  • Proven experience creating content for diverse platforms and audiences to boost engagement.
  • Experience designing and monitoring virtual engagement strategies across channels.
  • Knowledge of digital marketing, consumer research, advertising principles, social media, and data practices.
  • Experience with Smartsheet and Microsoft Office suite required.
  • Experience with Salesforce (CRM), Canva, Publicate (email marketing), or Tableau (data visualization) highly preferred.

EDUCATION/TRAINING/CERTIFICATION

Bachelor’s degree in marketing, communications, business, public administration, or equivalent experience required.

PHYSICAL REQUIREMENTS

  • Ability to work flexible and extended hours to accommodate multiple time zones.
  • Willingness to travel globally 10-15% per year for events, meetings, and retreats.

EOE

YPO is an Equal Opportunity Employer. We support a diverse workforce and do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or other protected statuses.

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This advertiser has chosen not to accept applicants from your region.

Engagement Manager - DIA

Midrand, Gauteng Decision Inc.

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Engagement Manager - DIA role at Decision Inc.

Join to apply for the Engagement Manager - DIA role at Decision Inc.

We are looking for a strong Engagement Manager to head up our Data Information and Analytics team within Decision Inc. Good communication, managerial and leadership skills are a must, and great technical ability is advantageous. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential.

Who Are We?

Decision Inc. is a leader in enabling its clients to make better decisions, faster. The Companys foundation is built in technology; however, what makes us unique is our understanding of effective decision making.

We represent the following leading global technology brands and are experts in the implementation, support and execution of these technologies: Qlik, Microsoft BI (SQL, SSIS, SSRS, SSAS, PowerBI), Tableau, R, Python, Alteryx and SAP.

What Will You Do?

Team

  • The Development/Career Plan for individual team members
  • Measuring of individual KPIs against scorecard for team members
  • Ensuring the necessary skills and certifications of your team
  • Administration of team (Leave, Technical Sessions, Event attendance, Time Sheets etc.)
  • Monitoring and maintaining staff loyalty & employee satisfaction for your team members


Clients

  • Managing the sales target for your client allocations
  • Performing account management activities within your client base
  • Actively engaging with clients on new project work
  • Identifying and driving on-sell/up-sell within your clients
  • Preparing and managing action plans & targets for your clients
  • Identifying and assisting with new leads and opportunities
  • Performing project scoping activities (new and existing clients)
  • Preparing realistic timelines & costing for new projects


Delivery

  • Full accountability for all projects within your clients
  • Ensuring project quality
  • Project profitability in line with scorecard
  • Maintaining teams resource planning applications


Who Do You Need To Be?

  • Relevant Degree
  • Minimum 3 years experience in management role
  • Experience within consulting service environment
  • Knowledge of Business Intelligence tools
  • Strong problem solving skills and good communication skills, both written and verbal
  • Ability to explain technical concepts to business people in a language they understand, and business requirements to technical people
  • Ability to successfully manage and strong relationships with a team and clients
  • Effective planning and organizational skills
  • Passionate and ambitious to deliver on the companys strategic plan


Whats in it for you?

  • Exposure to multiple clients across a various of industry verticals (Retail; Manufacturing; Logistics; Telcos; Financial Services; Mining; Public Enterprise)
  • Success driven culture that rewards great performance.
  • Excellent training opportunities - We place a big focus on up skilling our employees to be the best they can be and will assist you obtaining your certifications within your relevant technology
  • We believing in cross skilling and offer our consultants an opportunity to be exposed to multiple Stats, BI and Data technologies
  • When joining the company, a clear Career Development Plan will be drawn up for you to help you reach the next level in your career

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Business Development and Sales
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Decision Inc. by 2x

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Engagement Manager - DIA

Midrand, Gauteng Decision Inc

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

We are looking for a strong Engagement Manager to head up our Data Information and Analytics team within Decision Inc. Good communication, managerial, and leadership skills are a must, and great technical ability is advantageous. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential.

Who Are We?

Decision Inc. is a leader in enabling its clients to make better decisions, faster. The company's foundation is built on technology; however, what makes us unique is our understanding of effective decision making.
We represent the following leading global technology brands and are experts in the implementation, support, and execution of these technologies: Qlik, Microsoft BI (SQL, SSIS, SSRS, SSAS, PowerBI), Tableau, R, Python, Alteryx, and SAP.

What Will You Do?

Team

  • Developing and managing the career plans for individual team members
  • Measuring and managing individual KPIs against the team scorecard
  • Ensuring team members have the necessary skills and certifications
  • Handling team administration (Leave, Technical Sessions, Event attendance, Timesheets, etc.)
  • Monitoring staff loyalty and employee satisfaction

Clients

  • Managing sales targets for your client allocations
  • Performing account management activities within your client base
  • Engaging with clients on new project opportunities
  • Identifying and driving up-sell and cross-sell opportunities
  • Preparing and managing action plans and targets for clients
  • Identifying and assisting with new leads and opportunities
  • Performing project scoping activities for new and existing clients
  • Preparing realistic timelines and cost estimates for new projects

Delivery

  • Taking full accountability for all projects within your clients
  • Ensuring project quality
  • Maintaining project profitability in line with the scorecard
  • Managing resource planning for projects

Who Do You Need To Be?

  • Relevant Degree
  • Minimum of 3 years management experience
  • Experience in a consulting service environment
  • Knowledge of Business Intelligence tools
  • Strong problem-solving skills and excellent communication skills, both written and verbal
  • Ability to explain technical concepts to non-technical stakeholders and translate business requirements to technical teams
  • Proven ability to manage relationships with team members and clients
  • Effective planning and organizational skills
  • Passionate and ambitious to deliver on the company's strategic goals

What's in it for you?

  • Exposure to multiple clients across various industry verticals (Retail, Manufacturing, Logistics, Telecoms, Financial Services, Mining, Public Sector)
  • A success-driven culture that rewards great performance
  • Excellent training opportunities focused on upskilling and obtaining relevant certifications
  • Opportunities for cross-skilling across multiple Data, BI, and Analytics technologies
  • A clear Career Development Plan to help you reach the next level
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Engagement Manager

Johannesburg, Gauteng Nedbank

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

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Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

To execute the FICA and KYC through engaging with CIB clients on-line or at their premises to obtain verification documentation and information for purposes of ongoing due diligence reviews.

Job Responsibilities
  • Keep cost of service at acceptable levels by managing own unit expenses and capacity.
  • Plan and implement cost effective processes by aligning to best practice
  • Ensure that operations adhere to budget constraints by planning and controlling expenses.
  • Ensure early detection of issues and reporting thereof to the project and/or to the client.
  • Communication of revised timelines, roadblocks, change requests and resource negotiations with stakeholders by conducting meetings and/or sending emails.
  • Develop and maintain collaborative relationships with internal and external stakeholders by actively managing call programs.
  • Measure client satisfaction through self-outbound and independent external surveys.
  • Ensure clients fully understand on/off boarding processes and procedures by constantly communicating with them.
  • Build client value proposition by building strategic relationships with key internal stakeholders
  • Maintain acceptable risk profile by adhering to risk policies as evidenced by the risk officer.
  • Adhere to compliance requirements by meeting cluster requirements of 100% as reported by compliance.
  • Ensure continuity in the role and single view of clients by recording all on-site interactions with clients with client software technology.
  • Ensure communication and single service experience by clients by meeting all internal compliance governance requirements
  • Ensure quality and compliance in company sign up process by monitoring adherence to legislation.
  • Ensure that all projects are managed by following defined processes and procedures.
  • Management and escalation of risks and issues by regular feedback sessions with stakeholders
  • Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
  • Identify training courses and career progression for self through input and feedback from management
Essential Qualifications - NQF Level
  • Matric / Grade 12 / National Senior Certificate
Preferred Qualification
  • Advanced Diploma/Bachelor's Degree, LLB or Compliance/AML Certificates.
Minimum Experience Level
  • Must have 3-5 years in a relationship management experience
Technical / Professional Knowledge
  • Banking knowledge
  • Banking procedures
  • Business Acumen
  • Business principles
  • Business writing
  • Communication Strategies
  • Data analysis
  • Governance, Risk and Controls
  • Microsoft Office
  • Nedbank policies and procedures
  • Nedbank vision and strategy
  • Principles of financial management
  • Principles of project management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Decision-making process
  • Nedbank culture
  • Cluster Specific Operational Knowledge
  • Communication
  • Energy
  • Building Trusting Relationships
  • Managing Work
  • Sustaining Customer Satisfaction

---

Please contact the Nedbank Recruiting Team at +27 860 555 566

If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up.

Nedbank Ltd Reg No 1951/0009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at +27 860 555 566

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This advertiser has chosen not to accept applicants from your region.

Client Engagement Manager

Johannesburg, Gauteng nedbank

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

To execute the FICA and KYC through engaging with CIB clients on-line or at their premises to obtain verification documentation and information for purposes of ongoing due diligence reviews.

Job Responsibilities
  • Keep cost of service at acceptable levels by managing own unit expenses and capacity.
  • Plan and implement cost effective processes by aligning to best practice
  • Ensure that operations adhere to budget constraints by planning and controlling expenses.
  • Ensure early detection of issues and reporting thereof to the project and/or to the client.
  • Communication of revised timelines, roadblocks, change requests and resource negotiations with stakeholders by conducting meetings and/or sending emails.
  • Develop and maintain collaborative relationships with internal and external stakeholders by actively managing call programs.
  • Measure client satisfaction through self-outbound and independent external surveys.
  • Ensure clients fully understand on/off boarding processes and procedures by constantly communicating with them.
  • Build client value proposition by building strategic relationships with key internal stakeholders
  • Maintain acceptable risk profile by adhering to risk policies as evidenced by the risk officer.
  • Adhere to compliance requirements by meeting cluster requirements of 100% as reported by compliance.
  • Ensure continuity in the role and single view of clients by recording all on-site interactions with clients with client software technology.
  • Ensure communication and single service experience by clients by meeting all internal compliance governance requirements
  • Ensure quality and compliance in company sign up process by monitoring adherence to legislation.
  • Ensure that all projects are managed by following defined processes and procedures.
  • Management and escalation of risks and issues by regular feedback sessions with stakeholders
  • Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
  • Identify training courses and career progression for self through input and feedback from management
Essential Qualifications - NQF Level
  • Matric / Grade 12 / National Senior Certificate
Preferred Qualification
  • Advanced Diploma/Bachelor's Degree, LLB or Compliance/AML Certificates.
Minimum Experience Level
  • Must have 3-5 years in a relationship management experience
Technical / Professional Knowledge
  • Banking knowledge
  • Banking procedures
  • Business Acumen
  • Business principles
  • Business writing
  • Communication Strategies
  • Data analysis
  • Governance, Risk and Controls
  • Microsoft Office
  • Nedbank policies and procedures
  • Nedbank vision and strategy
  • Principles of financial management
  • Principles of project management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Decision-making process
  • Nedbank culture
  • Cluster Specific Operational Knowledge
  • Communication
  • Energy
  • Building Trusting Relationships
  • Managing Work
  • Sustaining Customer Satisfaction

---

Please contact the Nedbank Recruiting Team at +27 860 555 566

If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up.

Nedbank Ltd Reg No 1951/0009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at +27 860 555 566

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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About the latest Engagement manager Jobs in South Africa !

Customer Engagement Manager

Centurion, Gauteng Network Recruitment

Posted today

Job Viewed

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Job Description

As a Customer Engagement Manager, you will be responsible for the following:
  • Act as a customer ambassador, ensuring world-class service and satisfaction
  • Prepare and follow up on quotations to convert leads into active orders
  • Manage customer accounts and help expand new business opportunities in the region
  • Represent the company at international trade shows
  • Work hand-in-hand with Marketing to support campaigns and customer communications
  • Collaborate with the Sales team to meet and exceed targets
  • Support the growth of distributor relationships alongside the external sales team
  • Set and monitor distributor performance targets
  • Ensure the distributors have updated marketing and web content
  • Manage distributor agreements and recruit new partners as needed
  • Develop and maintain bottom-up sales forecasts in collaboration with leadership
  • Track and report on customer and distributor performance, pipeline health, and sales KPIs
  • Deliver quarterly and monthly reports for internal planning and production forecasting
  • Monitor industry trends and identify new business opportunities
  • Qualify leads, maintain CRM records, and oversee effective funnel management
  • Provide sales support to technical teams and ensure accurate deal tracking
  • Oversee the webstores sales order functionality, discount management, and stock visibility
  • Manage contracts and agreements including MNDAs and Terms & Conditions
  • Ensure CRM data integrity and drive continuous data cleanup efforts

What Do You Need?:

  • Tertiary qualification in Sales, Business Management, or a related field
  • 5+ years of experience in inside sales or B2B account management
  • Proven track record of achieving or exceeding sales targets
  • Technical aptitude with the ability to explain complex products (LiDAR experience a plus)
  • Proficiency in CRM tools and Excel for reporting and forecasting
  • Strong customer focus and exceptional interpersonal communication skills
  • Excellent negotiation, organizational, and time management skills
  • Collaborative mindset and the ability to work across departments
  • Self-starter with the ability to manage multiple priorities in a dynamic environment

APPLY NOW!

If you are interested in this opportunity, please apply directly. For more vacancies, please visit
This advertiser has chosen not to accept applicants from your region.

Networks Engagement Manager

Young President's Organization, Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

Networks Engagement Manager page is loaded

Networks Engagement Manager

Apply locations: South Africa | Time type: Full time | Posted on: Posted 13 Days Ago | Job requisition id: JR100410

POSITION PURPOSE
The Networks Engagement Manager (NEM) engages YPO members and spouses/partners along their network journey, working across networks and communities of interest (Business, Personal, Family, and Impact) to ensure optimal engagement. An NEM manages multiple networks, focusing on creating and executing comprehensive engagement strategies aligned with the mission, vision, and strategic roadmap of the network. The role combines community advocacy, relationship management, member engagement, platform oversight, creative collaboration, data-driven influence, effective communication, and project management.

PRIMARY RESPONSIBILITIES

  • Act as a key ambassador to networks, engaging and activating members and champions, encouraging conversations and connections throughout the YPO community, and planning/executing marketing strategies to promote YPO products, opportunities, and offerings (from Forum, Learning, Events, and Strategic Partnerships).
  • Design and plan material to foster closer community within and across networks, inspiring virtual participation and creating a vibrant space with valuable offerings.
  • Shape the community experience for Network participants by creating the environment, leading data-driven strategies, influencing member involvement, and educating about Network offerings.
  • Support member experience through tailored content, targeted campaigns, event marketing, and feedback collection/response. Measure success via data analysis, presenting insights, and adapting strategies accordingly.
  • Manage daily activities of web and mobile Network platforms and related social media pages, including content planning, development, approvals, and communication.
  • Lead content creation (written, visual, audio, video) in collaboration with members, Network Directors, Global Network Specialists, Event Managers, and MXIM partners.
  • Collaborate internally and across networks to support projects, programs, and events.
  • Implement a data-driven approach by retrieving reports, storytelling, drawing insights, and establishing KPIs based on member responses.

SKILLS/COMPETENCIES

  • Excellent interpersonal skills, diplomacy, relationship-building with all levels of associates, members, and vendors. Adaptable, insightful, empathetic, reliable.
  • Strong verbal and written communication skills, meticulous attention to detail, and audience-appropriate communication style.
  • Ability to collaborate effectively in multicultural, virtual environments, respecting local customs.
  • Effective decision-making, prioritization, stakeholder management, and clear rationale articulation.
  • Resourceful, independent, with good judgment, time management, organization, and project focus.
  • Discretion and integrity with confidential information.
  • Problem-solving skills, proactive in research and solutions, anticipating member needs.
  • Analytical thinking, influencing, guiding processes, curiosity, and technological proficiency.
  • Professional presence suitable for interaction with C-level executives and high-profile leaders.

EXPERIENCE/BACKGROUND

  • 5+ years in communication, marketing, or account management roles.
  • 3+ years in association or membership organizations, with experience in membership, governance, marketing, events, or social media management.
  • Proven experience creating content for diverse platforms and audiences to boost engagement.
  • Experience designing and monitoring virtual engagement strategies across channels.
  • Knowledge of digital marketing, consumer research, advertising principles, social media, and data practices.
  • Experience with Smartsheet and Microsoft Office suite required.
  • Experience with Salesforce (CRM), Canva, Publicate (email marketing), or Tableau (data visualization) highly preferred.

EDUCATION/TRAINING/CERTIFICATION

Bachelor’s degree in marketing, communications, business, public administration, or equivalent experience required.

PHYSICAL REQUIREMENTS

  • Ability to work flexible and extended hours to accommodate multiple time zones.
  • Willingness to travel globally 10-15% per year for events, meetings, and retreats.

EOE

YPO is an Equal Opportunity Employer. We support a diverse workforce and do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or other protected statuses.

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Networks Engagement Manager

YPO, Inc.

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Job Description

Networks Engagement Manager page is loaded

Networks Engagement Manager Apply locations South Africa | Full time | Posted 28 Days Ago | job requisition id JR100410 POSITION PURPOSE

The Networks Engagement Manager (NEM) engages YPO members and their spouses/partners throughout their Network journey. They work across networks and communities of interest (Business, Personal, Family, and Impact) to ensure optimal engagement. An NEM manages multiple networks and focuses on creating and executing comprehensive engagement strategies aligned with the mission, vision, and strategic roadmap of the network. The role combines community advocacy, relationship management, member engagement, platform management, creative collaboration, data-driven influence, effective communication, and project management.

PRIMARY RESPONSIBILITIES
  1. Act as a key ambassador to networks, engaging members and champions, encouraging conversations and connections within the YPO community. Plan and execute marketing strategies to educate audiences about YPO's products, opportunities, and offerings (from Forum, Learning, Events, to Strategic Partnerships).

  2. Design and plan materials to foster community within and across networks, inspiring virtual participation and creating vibrant spaces with valuable offerings.

  3. Shape the community experience for Network participants by aligning with Network and engagement strategies, creating conducive environments, leading data-driven strategies, influencing member involvement, and educating about Network offerings.

  4. Enhance member experience through tailored content, targeted campaigns, event marketing, feedback collection, and response. Measure effectiveness through data analysis, presenting insights, and adapting strategies accordingly.

  5. Manage daily activities of web and mobile Network platforms and social media pages, including content planning, development, approvals, and communication.

  6. Lead content creation (written, visual, audio, video) in collaboration with members, Network Directors, Global Network Specialists, Event Managers, and marketing partners.

  7. Collaborate internally to support projects, programs, and events, ensuring alignment with goals.

  8. Implement a data-driven strategy by retrieving reports, storytelling, drawing insights, establishing KPIs based on member responses.

SKILLS/COMPETENCIES
  • Excellent interpersonal skills, diplomacy, relationship-building across all levels, adaptability, insightfulness, empathy, and reliability.

  • Strong verbal and written communication skills with attention to detail. Ability to tailor communication to the audience.

  • Effective collaboration and communication in multicultural, virtual environments, respecting local customs.

  • Ability to manage trade-offs, prioritize opportunities, balance stakeholder needs, and articulate decisions clearly.

  • Resourcefulness, independence, initiative, good judgment, time management, organization, and prioritization skills.

  • Maintain discretion and integrity of confidential information.

  • Problem-solving skills, proactive research, providing solutions, and timely issue resolution. Anticipate member needs with clarity.

  • Analytical thinking, influencing skills, curiosity, and proficiency in new technologies and tools.

  • Professional presence suitable for engaging with C-level executives and high-profile leaders.

EXPERIENCE/BACKGROUND
  • 5+ years in communication, marketing, or account management.

  • 3+ years in an association or membership organization, with experience in membership, governance, marketing, events, or social media management.

  • Experience creating content for multiple platforms for diverse audiences to drive engagement.

  • Experience designing and monitoring communication and engagement strategies for virtual audiences across channels.

  • Experience in digital marketing, including consumer research, advertising, social media, and data practices.

  • Proficiency with Smartsheet and Microsoft Office suite required.

  • Preferred experience with Salesforce (CRM), Canva, Publicate (email marketing), or Tableau (data visualization).

EDUCATION/TRAINING/CERTIFICATION

Bachelor’s degree in marketing, communications, business, public administration, or equivalent experience required.

PHYSICAL REQUIREMENTS
  • Flexible and extended hours to accommodate multiple time zones.

  • Travel globally 10-15% per year for events, meetings, and retreats.

EOE

YPO is an Equal Opportunity Employer. We support a diverse workforce and do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other protected status.

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This advertiser has chosen not to accept applicants from your region.
 

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