82 Energy Market jobs in South Africa

Business Development Manager (Renewable Energy Sector - JHB) Reports to : CEO Location : Johannesburg Job Type : Permanent Workplace : Hybrid Salary - R50,000.00 - R80,000.00 CTC (Based on experience, skill and in relation to your current salary) About Us We are a leading renewable energy company in South Africa, dedicated to providing sustainable and efficient solar solutions. We make the transition from grid to solar hassle-free with affordable finance options and lifetime support for every solar system we install. Our number one focus is delivering a phenomenal experience to our customers and partners as reflected in our outstanding 4.9 Hello Peter rating. We deliver peace of mind, protection from load shedding, and a hedge against electricity price hikes, all while enabling our customers to contribute to a more sustainable future. We believe that access to clean, renewable energy should be a right, not a privilege. Our team is passionate about innovation, accessibility, and making a real impact. We value our employees as our greatest asset and promote from within, offering exceptional benefits like unlimited leave, paid parental leave, and comprehensive life cover. If our mission resonates with you, join us and help change the world, one solar panel at a time. Job Summary We're seeking a dynamic and results-driven Business Development Manager who combines a hunter's drive for new opportunities with a strategic marketer's eye for brand, messaging, and campaigns. This role is ideal for someone who thrives in a fast-paced environment, excels at building relationships, and has the creativity to craft compelling go-to-market strategies that convert. Responsibilities Business Development Identify, research, and pursue new business opportunities in target markets. Develop and maintain strong relationships with key stakeholders, partners, and clients. Manage the full sales cycle from lead generation to deal closure. Create and deliver high-impact presentations and proposals. Track and report on pipeline development, forecasts, and KPIs. Marketing & Growth Collaborate with the marketing team to design and execute campaigns that drive lead generation and brand awareness. Use data and insights to guide audience targeting, messaging, and content strategy. Support the development of marketing materials, case studies, and digital assets. Leverage digital tools (e.g., CRM, email marketing platforms, social media) to nurture leads and drive engagement. Monitor market trends, competitor activity, and customer needs. Leadership Prepare budgets, forecasts, and reports for senior management. Lead, mentor, and motivate the sales and marketing teams to achieve targets. Drive residential sales targets for both water and solar solutions. Maintain regular meeting cadence with direct reports. Aspects of the Work Environment Fast-paced and innovative Adapt to the evolving renewable energy landscape. Hybrid flexibility Remote work available on Wednesdays (subject to managerial approval). Collaborative culture Work closely with technical, operations, customer service, and executive teams. Performance-driven Success is measured by metrics and results. Qualifications and Experience 3-6 years of experience in business development, sales, or a hybrid commercial / marketing role. Proven track record of winning new business and meeting / exceeding targets. Strong understanding of modern marketing (content, digital, brand, inbound / outbound strategies). Excellent communication, negotiation, and presentation skills. Proficiency in CRM systems (e.g., Hub Spot, Salesforce) and marketing automation tools. Ability to work cross-functionally with product, marketing, and leadership teams. Bachelor's degree in Business, Marketing, or a related field (preferred). Core Skills Strategic thinking Negotiation and persuasion Data-driven decision-making Leadership Effective communication #J-18808-Ljbffr

About the job Energy Expert - Water Sector Location : Cape Town CBD, with travel across South Africa and Africa Salary : R900,000 per annum Performance bonus: Up to 6 weeks for exceptional performance Discovery medical aid (included in CTC package) About Our Client : Our client is a renowned non-profit organization that plays a pivotal role in advancing sustainable water security in South Africa and across Africa. As a leading advocate for the green economy, they foster partnerships with businesses and investors to drive innovation in green technologies and services that support a low-carbon, resource-efficient, and inclusive economy. About the Role : We are seeking a highly experienced Senior Water Sector Analyst to provide strategic technical expertise and leadership in the water sector. The ideal candidate will have over 6 years of relevant experience, a strong background in project management and stakeholder engagement, and an in-depth understanding of sustainable water and wastewater technologies. This role will involve spearheading key projects, influencing policy, and supporting municipalities in building resilient water systems. Key Responsibilities : Serve as the lead technical expert on water sector projects, delivering innovative and sustainable solutions for water resource management. Develop comprehensive business cases for water infrastructure investments, providing high-level technical support to municipalities and governmental entities. Lead multi-disciplinary projects, ensuring alignment with strategic objectives and promoting cross-sectoral collaboration. Build and maintain relationships with stakeholders, including Western Cape municipalities, water technology providers, and other key players, to foster partnerships and unlock funding opportunities. Conduct thorough analysis of water and wastewater infrastructure projects, focusing on non-sewered sanitation technologies and strategies for wider adoption. Mentor junior team members and contribute to their professional development within the water programme. Provide expert input into strategic initiatives, policy discussions, and project management frameworks to support the organization's mission. Qualifications and Experience : Masters degree in Engineering, Economics, Finance, or Resource Management. 6+ years of experience in the water sector, with demonstrated leadership in technical and investment-focused projects. Extensive knowledge of sustainable water and wastewater infrastructure technologies, including non-sewered sanitation systems. Strong existing network within the water sector, particularly with stakeholders in Western Cape municipalities and water technology providers. Proven track record of delivering technical support to municipalities and building high-quality stakeholder relationships. Experience in project analysis and investment pipeline development within the water sector. Exceptional communication skills, both written and verbal, with the ability to engage effectively with diverse stakeholders across business, government, and funding bodies. Advanced problem-solving and analytical skills with experience in identifying and defining market growth interventions. Demonstrated leadership skills with the ability to manage projects and teams, as well as maintain productive stakeholder relationships. Advantages : Fluency in Afrikaans, isi Xhosa, or isi Zulu in addition to English. Experience in securing funding and establishing partnerships within the water sector. Extensive connections within government bodies, NGOs, academia, and consulting networks. Professional Growth : This position offers substantial professional growth opportunities through involvement in impactful projects, leadership roles, and strategic stakeholder engagements within South Africas evolving water sector. #J-18808-Ljbffr

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit .

Your Role at Impact

We're seeking a detail-oriented and proactive Market Research Assistant to join our marketing research team. This role is perfect for someone who wants to dive deep into market research while supporting critical business insights that drive strategic decisions. You'll work closely with our Senior Market Research & Analytics Manager and Director of Content to coordinate projects, analyze data, and help bring research findings to life for internal and external stakeholders.

What You’ll Do Research Project Support

• Coordinate research project logistics, including vendor communications and participant incentive programs
• Organize and maintain research archives for easy access and knowledge sharing
• Support survey development from design through testing and launch
• Draft benchmark research reports using established templates and formats
• Assist with research report promotion by preparing key insights and supporting materials

Data Analysis & Reporting

• Prepare data for analysis
• Perform basic statistical analysis
• Create presentations and reports from research findings
• Collaborate with internal teams to enhance data visualization and reporting

What You Have

• Survey tools: Experience with survey platforms like SurveyMonkey or Qualtrics, including implementing survey logic (skip, branching, quotas) and performing QA testing.
• Data skills: Expertise in Excel or Google Sheets for cleaning and structuring raw data, using pivot tables, charts, and formulas to identify key insights.
• Presentation tools: Strong skills in PowerPoint, Google Slides, or similar for creating reports and decks
• Research fundamentals: Understanding of effective survey design, principles of question construction, and data collection methodologies
• Communication: Strong written and verbal skills for clear reporting and team collaboration
• Organization: Excellent time management with ability to handle multiple projects
• Detail-oriented: Careful approach to data accuracy and quality control
• Hybrid : The ability to work at our Cape Town office 1-2 times per week with the line manager.

Nice to Have

• Experience with project management tools (e.g., Asana, Jira)
• Data visualization skills (can be learned on the job)
• Quantitative reasoning and advanced analytical capabilities
• Market research certifications or specialized coursework
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with 10X provident fund
• Stock Options

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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#J-18808-Ljbffr

We need a senior experienced market/company research analyst, with 4 to 6 years hand-on market research experience, to (a) research travel, finance, and technology trends/companies and (b) present the information in an efficient and effective report.

The Opportunity

We are looking for somebody who can dig until they find that one piece of information we need to know that others missed.

In this role, you will bring your intellectual curiosity, entrepreneurial mindset, and analytical ability to research initiatives that help answer important strategic questions around travel venture capital investments. Your research contributes to the evaluation of travel investments.

If you’re passionate about qualitative and quantitative research; if you possess a natural ability to visualize data and bring it to life through storytelling; if you geek out on travel industry – this opportunity is for you.

Opportunity Description

Research can be analyzing one company versus another, overall trends within a particular sector or country, a deep dive on one company and its product/service/company, reviewing reports, perusing other research reports, and more.

To research companies we have or will invest including deep diving on the company itself, their competitors, their earlier funding round and investments, who their prior investors are, various background research (LinkedIn profiles, social media), who are their direct and indirect competitors, and other valuable data points.

For example, a company seeking investment may suggest five companies in the 'vacation rental space,' but research shows there are 15 of them; you would see who they are, their market size, areas of focus, industry leading or anomaly data points and mainstream and lesser known facts.

For example, we need country information for an investment in Pakistan and we need to know what the latest developments are at a macro (country trends, growth opportunities, key sectors.) and micro level (how does government policy affect the travel industry, what are the growth drivers for the online travel agency space). Collectively these and other data points affect our current or upcoming investments.

Research data requires deep diving into company, media releases, trade associations, government organizations, tourism boards, company & industry news sources, and other quantitative and qualitative data sources.

Qualifications

4 to 7 years or more experience at recognized finance, travel industry, research or consulting company with demonstrated skills on market research.

Fluency with finding the latest financial information, management discussions, updates, and other information that gets overlooked in articles/media reports, is strongly preferred.

Must be able to thoroughly research the particular sector, competition, trends (real estate, financial, sales, etc.), any country regulations or restrictions regarding the company's product, and be determined to find that nugget of confidential information deep within internet files.

Ability to present data in a visually appealing, efficient and effective manner for CXO level external parties, Partners and for co-investors. Able to create a visually appealing, structured research reports with supporting charts, quotes, information, and verified data from qualified, relevant sources.

Must be available to work during GMT+2 friendly business hours.

Have strong written and verbal communication skills with spoken and written English.

Compensation

Competitive (vs home country salaries) while working in a tight knit, intellectually challenging and visible position.

The company provides a variety of benefits including vacation/holiday time off plus additional 2 weeks off at the end of the year, profit sharing, personal and company travel opportunities, and career advancement.

Next Steps

If you are interested in a challenging research-oriented position exposing you to a wide breadth of use cases, Travel Capitalist Ventures is looking for you!

Applications are exclusively received online directly to Travel Capitalist Ventures.

The company strictly does not work with recruiters.

#J-18808-Ljbffr

We need a senior experienced market/company research analyst, with 4 to 6 years hand-on market research experience, to (a) research travel, finance, and technology trends/companies and (b) present the information in an efficient and effective report.

The Opportunity

We are looking for somebody who can dig until they find that one piece of information we need to know that others missed.

In this role, you will bring your intellectual curiosity, entrepreneurial mindset, and analytical ability to research initiatives that help answer important strategic questions around travel venture capital investments. Your research contributes to the evaluation of travel investments.

If you’re passionate about qualitative and quantitative research; if you possess a natural ability to visualize data and bring it to life through storytelling; if you geek out on travel industry – this opportunity is for you.

Opportunity Description

Research can be analyzing one company versus another, overall trends within a particular sector or country, a deep dive on one company and its product/service/company, reviewing reports, perusing other research reports, and more.

To research companies we have or will invest including deep diving on the company itself, their competitors, their earlier funding round and investments, who their prior investors are, various background research (LinkedIn profiles, social media), who are their direct and indirect competitors, and other valuable data points.

For example, a company seeking investment may suggest five companies in the 'vacation rental space,' but research shows there are 15 of them; you would see who they are, their market size, areas of focus, industry leading or anomaly data points and mainstream and lesser known facts.

For example, we need country information for an investment in Pakistan and we need to know what the latest developments are at a macro (country trends, growth opportunities, key sectors.) and micro level (how does government policy affect the travel industry, what are the growth drivers for the online travel agency space). Collectively these and other data points affect our current or upcoming investments.

Research data requires deep diving into company, media releases, trade associations, government organizations, tourism boards, company & industry news sources, and other quantitative and qualitative data sources.

Qualifications

4 to 7 years or more experience at recognized finance, travel industry, research or consulting company with demonstrated skills on market research.

Fluency with finding the latest financial information, management discussions, updates, and other information that gets overlooked in articles/media reports, is strongly preferred.

Must be able to thoroughly research the particular sector, competition, trends (real estate, financial, sales, etc.), any country regulations or restrictions regarding the company's product, and be determined to find that nugget of confidential information deep within internet files.

Ability to present data in a visually appealing, efficient and effective manner for CXO level external parties, Partners and for co-investors. Able to create a visually appealing, structured research reports with supporting charts, quotes, information, and verified data from qualified, relevant sources.

Must be available to work during GMT+2 friendly business hours.

Have strong written and verbal communication skills with spoken and written English.

Compensation

Competitive (vs home country salaries) while working in a tight knit, intellectually challenging and visible position.

The company provides a variety of benefits including vacation/holiday time off plus additional 2 weeks off at the end of the year, profit sharing, personal and company travel opportunities, and career advancement.

Next Steps

If you are interested in a challenging research-oriented position exposing you to a wide breadth of use cases, Travel Capitalist Ventures is looking for you!

Applications are exclusively received online directly to Travel Capitalist Ventures.

The company strictly does not work with recruiters.

#J-18808-Ljbffr

We need a senior experienced market/company research analyst, with 4 to 6 years hand-on market research experience, to (a) research travel, finance, and technology trends/companies and (b) present the information in an efficient and effective report. The Opportunity We are looking for somebody who can dig until they find that one piece of information we need to know that others missed. In this role, you will bring your intellectual curiosity, entrepreneurial mindset, and analytical ability to research initiatives that help answer important strategic questions around travel venture capital investments. Your research contributes to the evaluation of travel investments. If you’re passionate about qualitative and quantitative research; if you possess a natural ability to visualize data and bring it to life through storytelling; if you geek out on travel industry – this opportunity is for you. Opportunity Description Research can be analyzing one company versus another, overall trends within a particular sector or country, a deep dive on one company and its product/service/company, reviewing reports, perusing other research reports, and more. To research companies we have or will invest including deep diving on the company itself, their competitors, their earlier funding round and investments, who their prior investors are, various background research (Linked In profiles, social media), who are their direct and indirect competitors, and other valuable data points. For example, a company seeking investment may suggest five companies in the 'vacation rental space,' but research shows there are 15 of them; you would see who they are, their market size, areas of focus, industry leading or anomaly data points and mainstream and lesser known facts. For example, we need country information for an investment in Pakistan and we need to know what the latest developments are at a macro (country trends, growth opportunities, key sectors.) and micro level (how does government policy affect the travel industry, what are the growth drivers for the online travel agency space). Collectively these and other data points affect our current or upcoming investments. Research data requires deep diving into company, media releases, trade associations, government organizations, tourism boards, company & industry news sources, and other quantitative and qualitative data sources. Qualifications 4 to 7 years or more experience at recognized finance, travel industry, research or consulting company with demonstrated skills on market research. Fluency with finding the latest financial information, management discussions, updates, and other information that gets overlooked in articles/media reports, is strongly preferred. Must be able to thoroughly research the particular sector, competition, trends (real estate, financial, sales, etc.), any country regulations or restrictions regarding the company's product, and be determined to find that nugget of confidential information deep within internet files. Ability to present data in a visually appealing, efficient and effective manner for CXO level external parties, Partners and for co-investors. Able to create a visually appealing, structured research reports with supporting charts, quotes, information, and verified data from qualified, relevant sources. Must be available to work during GMT+2 friendly business hours. Have strong written and verbal communication skills with spoken and written English. Compensation Competitive (vs home country salaries) while working in a tight knit, intellectually challenging and visible position. The company provides a variety of benefits including vacation/holiday time off plus additional 2 weeks off at the end of the year, profit sharing, personal and company travel opportunities, and career advancement. Next Steps If you are interested in a challenging research-oriented position exposing you to a wide breadth of use cases, Travel Capitalist Ventures is looking for you! Applications are exclusively received online directly to Travel Capitalist Ventures. The company strictly does not work with recruiters. #J-18808-Ljbffr

We need a senior experienced market/company research analyst, with 4 to 6 years hand-on market research experience, to (a) research travel, finance, and technology trends/companies and (b) present the information in an efficient and effective report. The Opportunity We are looking for somebody who can dig until they find that one piece of information we need to know that others missed. In this role, you will bring your intellectual curiosity, entrepreneurial mindset, and analytical ability to research initiatives that help answer important strategic questions around travel venture capital investments. Your research contributes to the evaluation of travel investments. If you’re passionate about qualitative and quantitative research; if you possess a natural ability to visualize data and bring it to life through storytelling; if you geek out on travel industry – this opportunity is for you. Opportunity Description Research can be analyzing one company versus another, overall trends within a particular sector or country, a deep dive on one company and its product/service/company, reviewing reports, perusing other research reports, and more. To research companies we have or will invest including deep diving on the company itself, their competitors, their earlier funding round and investments, who their prior investors are, various background research (Linked In profiles, social media), who are their direct and indirect competitors, and other valuable data points. For example, a company seeking investment may suggest five companies in the 'vacation rental space,' but research shows there are 15 of them; you would see who they are, their market size, areas of focus, industry leading or anomaly data points and mainstream and lesser known facts. For example, we need country information for an investment in Pakistan and we need to know what the latest developments are at a macro (country trends, growth opportunities, key sectors.) and micro level (how does government policy affect the travel industry, what are the growth drivers for the online travel agency space). Collectively these and other data points affect our current or upcoming investments. Research data requires deep diving into company, media releases, trade associations, government organizations, tourism boards, company & industry news sources, and other quantitative and qualitative data sources. Qualifications 4 to 7 years or more experience at recognized finance, travel industry, research or consulting company with demonstrated skills on market research. Fluency with finding the latest financial information, management discussions, updates, and other information that gets overlooked in articles/media reports, is strongly preferred. Must be able to thoroughly research the particular sector, competition, trends (real estate, financial, sales, etc.), any country regulations or restrictions regarding the company's product, and be determined to find that nugget of confidential information deep within internet files. Ability to present data in a visually appealing, efficient and effective manner for CXO level external parties, Partners and for co-investors. Able to create a visually appealing, structured research reports with supporting charts, quotes, information, and verified data from qualified, relevant sources. Must be available to work during GMT+2 friendly business hours. Have strong written and verbal communication skills with spoken and written English. Compensation Competitive (vs home country salaries) while working in a tight knit, intellectually challenging and visible position. The company provides a variety of benefits including vacation/holiday time off plus additional 2 weeks off at the end of the year, profit sharing, personal and company travel opportunities, and career advancement. Next Steps If you are interested in a challenging research-oriented position exposing you to a wide breadth of use cases, Travel Capitalist Ventures is looking for you! Applications are exclusively received online directly to Travel Capitalist Ventures. The company strictly does not work with recruiters. #J-18808-Ljbffr

Market Research & Lead Qualification Specialist

POSITION INFO : Company Overview :

We are a South African energy solutions provider specializing in sustainable, bespoke energy solutions for commercial, industrial, and agricultural sectors. The company focuses on optimizing energy efficiency, reducing carbon emissions, and decreasing reliance on the national grid, thereby enhancing profitability and sustainability for its clients.

Key Product Solutions :

• Consulting, Advisory, and Business Development : The company offers comprehensive services to optimize energy consumption, including energy audits, assessments, and feasibility studies.
• Engineered Solar Solutions : The company designs and implements tailored Solar Photovoltaic (PV) and Battery Energy Storage Systems (BESS) to meet specific client needs, promoting the use of low-cost, clean power to stabilize energy demands and enhance sustainability.
• Energy Management Metering and Utilities : The company provides data-driven insights to help clients reduce energy consumption and costs through smart metering and monitoring services.
• Power Purchase Agreements and Incentive Funding : The company assists clients in maximizing tax benefits and making smart energy investments through structured agreements and funding options.
• Operations and Maintenance : The company ensures the longevity and efficiency of energy systems through proactive maintenance and 24 / 7 system monitoring.

Job Title :

Market Research & Lead Qualification Specialist

Also known as : Sales Research Analyst, Business Development Researcher, or Sales Enablement Researcher)

Job Description :

The Market Research & Lead Qualification Specialist plays a crucial role in supporting the business development team by identifying and qualifying high-potential B2B opportunities. This individual conducts in-depth market research and needs analyses to pinpoint ideal prospects and uncover insights that support a targeted sales approach. Once a lead is vetted and demonstrates clear alignment with the company’s offering, it is passed as a warm lead to the Business Development Manager for further engagement and closing.

Key Responsibilities :

• Conduct market and industry research to identify potential B2B opportunities aligned with the company’s services or products.
• Perform detailed needs analyses on prospective clients using tools such as LinkedIn, CRM systems, market databases, and web analytics.
• Gather and analyse relevant data to determine the quality and viability of leads.
• Profile and segment potential clients based on industry, size, needs, and buying behavior.
• Maintain accurate and updated records of research and lead insights in CRM or lead management systems.
• Collaborate closely with Business Development Managers to understand ideal client profiles and strategic goals.
• Generate and qualify warm leads, ensuring they meet defined criteria before handover.
• Provide insights and recommendations to help refine targeting and outreach strategies.
• Track the effectiveness of lead generation efforts and optimize research methods accordingly.

Requirements & Experience :

• Bachelor’s degree in Marketing, Business, Research, or related field. (Nice to have)
• 2–4 years of experience in a research, sales support, or business development role (preferably B2B).
• Strong analytical and critical thinking skills; ability to synthesize large volumes of information.
• Proficient with research tools such as LinkedIn Sales Navigator, CRM systems (e.g., Salesforce, HubSpot), and market research databases. (Nice to have)
• Excellent written and verbal communication skills.
• Detail-oriented, highly organized, and comfortable working independently.
• Familiarity with B2B sales cycles and lead qualification frameworks.

Comfortable working across teams and relaying insights to sales stakeholders

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Client Success Manager

The Client Success Managers play a critical role in ensuring high client satisfaction as they adopt and scale with our clients' software product(s). In partnership with clients' Sales Account Managers, the Client Success team owns the client experience starting at the pre-sale demo, pilot and initial onboarding phase, through to adoption, full utilization and renewal/expansion. This specific role will focus on supporting the Client Success of the Research Defender suite of products, with a long term vision of expanding the scope of the role to other software products. This is an individual contributor role reporting to VP, Client Success.

Duties & Responsibilities

What you will do:

1. Partner with Client Success Team leadership to execute the overall vision, strategic, and tactical plans for the Client Success department in order to meet company revenue targets.
2. Develop and continuously maintain engaging API Documentation and other product training materials to facilitate onboarding and adoption of new products and releases.
3. Drive rapid platform utilization by effectively onboarding new clients through delivery and training services, self-serve content, and hands-on product support.
4. Conduct pre-sales demos as needed, manage pilot cycles, and onboard new clients, while partnering with Sales account managers to understand clients’ businesses, and how our clients' products add value.
5. Partner with our clients' internal resources to proactively identify and resolve client pain points that put client loyalty and retention at risk.
6. Serve as a liaison between our clients' software and their Product Management team by regularly sharing client feedback and priorities.
7. Build and maintain an effective and efficient level 1 software support function to address client concerns with potential product errors.

Desired Experience & Qualification

1. 2-4+ years of excellence in client-facing project management work in the market research industry.
2. Prior experience, or willingness to learn, sales-related skills that overlap with Client Success; including sales cycle management, sales-techniques like upselling, contract renewals, etc.
3. Ability to convey enthusiasm for solving customer issues, conveying product-related knowledge and expertise.
4. Exceptional organizational awareness, emotional intelligence, and written/verbal communication.
5. Proven experience building and maintaining strong relationships with stakeholders at all levels of seniority and experience, within and outside of the company.
6. Being coachable, taking extreme ownership, and trusting the process.
7. Strong problem-solving skills and ability to think critically and on your feet.
8. Fluency in business English, with a wide knowledge of various professional terms from different industries.
9. Polished, succinct, and grammatically correct written communication skills.
10. An at-home fiber internet connection with a minimum speed of 20 Mbps is a requirement of the position.
11. Experience working in popular online survey software tools like Qualtrics, Decipher, Confirmit, Alchemer, etc.
12. Experience working with API services/products, tools and documentation.
13. SQL Experience.

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