177 End User Support jobs in South Africa

Why do we need you?

• Installation of Hardware and Software as per Group standard and Installation of third party software
• Troubleshoot hardware and software incidents
• Mobile device set up and support
• Creation of User ID's / Network and Email accounts
• Basic Troubleshooting of Network
• Sharepoint/OneDrive Support
• Basic End User Training
• Daily call and user management to ensure the end user receives great customer service

Is this job for you?

This job is ideal for a candidate with an A+ or other relevant IT qualification with a ITILV4 Foundation Qualification. Min of 5 years experience in supporting Windows based operating systems at least 3 years experience with Windows 10 & 11. Your exposure in supporting a large team, training end users and other parts of africa will set you apart.

Legal Statement

"We value the importance of a diverse workforce as a cornerstone of our business success. Our primary focus in selecting the most suitable candidates for our roles is based on their skills, qualifications, and experience. We wholeheartedly embrace the principle of equal opportunity in our employment processes and are committed to eliminating any unlawful discrimination in our hiring practices".

Job Reference: SOA00510

Description
Responsible for providing level 1 IT end user support to the employees of BankservAfrica. This entails the provision of technical assistance and support to users within an organisation. This includes resolving issues related to hardware, software, networks, and other IT systems. This role will troubleshoot problems, install and configure software and hardware, maintain IT infrastructure, and provide training and guidance to users. The End User Support Technician plays a crucial role in ensuring the smooth operation of IT systems and helping users effectively utilise technology to meet their needs.

You will engage with the following stakeholders:

• Directors
• Exco
• Employees
• Production focused support teams
• Operations centre

Your key responsibilities include:

• Technology Support
• Provide proficient support and root cause resolution in the following common areas:
• Installation & configuration of a company's computer hardware operating systems and applications.
• Upgrade systems with new releases and models
• Maintenance and monitoring of computer networks and systems.
• Performing electrical safety checks on the company's computer equipment.
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Support services such as printing, anti-virus, backups as well as desktop and laptop hardware and software support
• Ensure all issues are properly logged
• Talk users through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Prioritize and manage several open issues at one time
• Follow up with users to ensure their IT systems are fully functional after troubleshooting
• Document technical knowledge in the form of notes and manuals

Professionalism

• Perform the tasks assigned to you in an expedient manner aligned with the corporate value system.
• Provide prompt and accurate feedback to customer
• Assist with tasks assigned to your team members so as to foster team growth

Qualifications / Knowledge

• Matric certification
• Degree or Diploma
• Comptia A+ & N+
• ITIL V3 or V4
• Microsoft Windows Administrator certification
• Microsoft Office suite

Experience

• Min of 2 to 4 years IT Support or helpdesk experience or similar
• VOIP experience
• M365 adminstration
• ITSEC Ops exposure
• Exposure to the AWS cloud platform, preferably AWS Work Spaces

Skills

• Conflict management and resolution
• Time Management
• Root cause analyst
• Good written and verbal communication.
• Excellent Interpersonal Skills

Senior End-User Support Engineer

Location:
Onsite/Cape Town office

Shift pattern
8 hour shifts. Monday to Friday between 7am and 7pm (rota-based)

KEY ACCOUNTABILITIES / ROLE PURPOSE

The Senior End-User Support Engineer provides advanced support to end users and acts as an escalation point for the Service Desk team, bridging day-to-day service desk operations and infrastructure-level support. The role combines strong customer-facing skills with technical expertise across Microsoft and end-user compute platforms.

You will resolve complex incidents, support new starter provisioning, perform device and application deployments, and contribute to knowledge sharing and service improvements.

MAIN DUTIES AND RESPONSIBILITES

• Act as a point of escalation for the Service Desk for complex end user issues.
• Provide remote advanced support for desktops, laptops, smartphones, and tablets and application investigations (SCCM/Intune).
• Administer Microsoft 365, Exchange Online, Active Directory/Entra ID, and basic networking troubleshooting.
• Assist with incident, request, and problem management via ITSM tooling, ensuring SLAs are met.
• Contribute to proactive monitoring and patching activities to prevent incidents.
• Participate in continuous service improvement initiatives, including updating knowledge base articles.
• Deliver excellent customer service, acting as a role model for junior engineers.
• Support training for junior engineers
• Support shift left activities

ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE

• Previous experience in a Service Desk / 2nd line
• Proficient in MS Office Suite, 2013, 2016, 0365 and Microsoft 365 administration.
• Active Directory user/admin tasks, Exchange Online management.
• Experience with SCCM or Intune for device management and application deployment.
• Strong problem-solving skills and ability to work independently under pressure.
• Excellent communication skills and customer-first attitude.
• Required to apply for DBS clearance.

DESIRED KNOWLEDGE, SKILLS & EXPERIENCE

• Exposure to Citrix/AVD environments.
• PowerShell scripting skills.
• Knowledge of VPN and remote access solutions.
• ITIL Foundation v3/v4 certification.
• Experience working in a Managed Service Provider environment.
• Must be able to contribute to individual, team and company targets and objectives
• Must be conscientious with an attention to detail
• Preferred experience using a Ticket Management Software, creating/updating & logging tickets
• ITIL Foundation Certified

KEY COMPETENCIES REQUIRE FOR ROLE

• Adaptable
  – able to adjust approach quickly in a fast-paced environment, with proven ability to prioritise, plan, and stay productive under changing demands.
• An Influencer
  – drive best practice behaviours and results in others, acting as a role model for the Service Desk and promoting a culture of customer obsession.
• Commercially
  Focused
  – understand the balance between excellent service delivery and efficiency, ensuring customer satisfaction without compromising productivity or cost-effectiveness.
• Collaborative
  – break down silos by working openly with colleagues across teams, sharing knowledge and building strong connections to improve overall service.
• A
  Listener
  – actively listen to customers and colleagues, identifying opportunities to enhance the user experience and improve processes.
• Creative
  – apply flexible thinking when solving technical problems; sometimes following process is best, but sometimes a new approach is needed.
• Empathetic
  – appreciate both the customer's perspective and Ultima's business priorities and find the middle ground to deliver positive outcomes for both.
• Challenging
  – know when to question assumptions or processes, to improve processes and procedures
• Passionate
  – about delivering quality support, building strong customer relationships, and contributing to the success of your team and the wider business.

Our Commitment to You

We're proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed.

Not sure you meet every single requirement?

People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we're committed to building a diverse and inclusive workplace, so even if your experience doesn't align perfectly, we encourage you to apply. You might be exactly who we're looking for.

Apply now, or reach out to our Talent team if you have any questions. We're always happy to chat about how we can make work, work for you.

Location: ZA, GP, Johannesburg, Simmonds Street

Provide expert technical support to executives, ensuring confidentiality and swift resolution of issues. Serve as the primary point of contact for all technology-related matters, delivering solutions to both technical and non-technical users. Specialize in MS Office 365, operating systems, and associated subsystems, while managing issues with a focus on customer satisfaction. Additionally, offer guidance to other End User Support staff, focusing on collaboration to enhance service delivery.

• A Degree in Information Technology

• 5-7 years solid experience in advanced support role within large/medium size organisation. Experience in AD Account Management and the Service Desk within large/medium size organisation.

About This Job
We are seeking a passionate
User IT Support Specialist L2
to join our dynamic, remote team. You'll play a vital role in enabling and unblocking our customer growth by delivering seamless, secure, and efficient IT support, troubleshooting technical issues, providing assistance, and ensuring smooth system operations.

Key Responsibilities

• Ticket Resolution: Proactively handle tickets and issues from the queue, diagnosing and resolving customer problems via ticketing systems, email, Slack, or phone/video calls. Support onboardings and offboardings, escalating tickets as needed.
• Ticket Expectations: Achieve at least six billable hours per day.
• Software Support: Provide primary support for requested software apps (e.g., productivity tools, cloud services), escalating when necessary.
• Collaboration & Escalation: Work with the engineering team to resolve advanced issues.
• Communication: Interact with customers clearly and promptly, respecting their communication preferences for a smooth support experience.
• Documentation: Follow our procedures for documentation, access, and ticket management, contributing to and improving the internal knowledge base.
• Business Impact: Deliver high-quality service with a minimum of six billable hours per day on average and a 4.8+ CSAT score.
• Technical Proficiency: Handle password/MFA resets, onboarding/offboarding support, and troubleshoot PC/Mac issues, escalating as needed.
• Essentials Training: Complete training and periodically provide feedback to management on recurrent issues, efficiency tools, or needed resources.

Requirements

• Proven experience in a helpdesk or technical support role.
• Strong knowledge of Windows and Mac operating systems.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Certifications are a plus.

Language Proficiency

• Fluent in English.

Why Join Us?

If you're passionate about technology and dedicated to providing top-notch IT support, we'd love to hear from you. Apply now to join our team and help our customers thrive in the digital age.

Role Review

You will be responsible for maintaining and supporting a multiuser computing environment, ensuring continuous and optimal performance of all IT systems, infrastructure, and services across the business.

Duties:

• Support and maintain IT infrastructure including servers, networks, cabling, routers, switches, firewalls, UPS, generators, and camera systems
• Ensure systems are updated with the latest software patches , antivirus updates, and third-party applications
• Manage the organizations backup solutions , ensuring timely backups and regular integrity checks
• Assist with maintaining data security and access control policies to protect against internal and external breaches
• Manage Active Directory and physical user access systems
• Provide helpdesk support for end-user computing issues
• Deliver after-hours support when required
• Maintain good housekeeping and ensure compliance with Health & Safety standards
• Contribute to Disaster Recovery planning and testing
• Strong problem-solving and troubleshooting ability
• Excellent communication skills and able to explain technical issues to non-technical staff
• High attention to detail and ability to work under pressure
• Self-motivated with a strong sense of ownership
• Ability to identify areas for improvement and proactively propose solutions
• Commitment to completing tasks timeously and accurately

Requirements

• Drivers licence and own vehicle is essential
• Minimum of 3 years experience in a technical support or desktop support role
• Bachelors Degree / Higher Diploma in Information Technology, Computer Science, or relevant Professional Certification
• Advanced Excel user (essential)
• Knowledge of Power BI and QlikSense advantageous

• Support and maintain IT infrastructure (server rooms, server software, switches, cabling, routers, firewalls, UPS, generators, cameras, etc.) and IT systems, ensuring that infrastructure (through vendors) is well maintained for efficient business operations and that the System Administration Plan is adhered to.
• To assist with updating end-user machines and all servers with the latest software patches, including antivirus, as well as third-party applications to ensure machine protection and that machines function optimally.
• To assist with managing the Organization's backup solution, ensuring backups are made on time and routinely verify the integrity of such backups by restoring backups on a weekly and monthly basis.
• Assist with the maintenance of the IT Access Control Plan to secure data at rest and in transit by effectively applying required security measures and constant monitoring to ensure the protection of data against internal and external security breaches.
• Assist with the maintenance and control of the physical user access system to ensure optimal physical security at all times on an ongoing basis.
• Assist with the maintenance and management of clients Active Directory implementation.
• Help maintain and manage the helpdesk for the support of end-user computing.
• After-hours support of clients ICT Infrastructure and End Users.
• Performing general housekeeping and creating a good housekeeping culture as per 5s standards.
• Compliance with Health and Safety regulations.

• Strong problem-solving and troubleshooting ability.
• Advanced Excel user .
• Ability to respond and work well under pressure .
• Ability to complete tasks timeously and work until the task is complete .
• High level of initiative and ability to self-motivate and work alone frequently.
• Strong written and verbal communication skills to communicate technical information to non-technical employees within the business.
• Ability to identify improvement areas and understand how this function interacts with various stakeholders within the business and thus be proactive with initiating such projects.
• Understand the need for Disaster Recovery planning and system testing.

• Preference will be given to previously disadvantaged people.

• Drivers license and own vehicle is essential.
• Minimum 3 years working experience in a technical support role.
• Bachelors Degree or Higher Diploma in Information Technology or Computer Science, or an appropriate Professional Certification.
• Advanced Excel user.
• Knowledge of, and Experience with, PowerBI and QlikSense will be an advantage.

• Support and maintain IT infrastructure (server rooms, server software, switches, cabling, routers, firewalls, UPS, generators, cameras, etc.) and IT systems, ensuring that infrastructure (through vendors) is well maintained for efficient business operations and that the System Administration Plan is adhered to.
• To assist with updating end-user machines and all servers with the latest software patches, including antivirus, as well as third-party applications to ensure machine protection and that machines function optimally.
• To assist with managing the Organization's backup solution, ensuring backups are made on time and routinely verify the integrity of such backups by restoring backups on a weekly and monthly basis.
• Assist with the maintenance of the IT Access Control Plan to secure data at rest and in transit by effectively applying required security measures and constant monitoring to ensure the protection of data against internal and external security breaches.
• Assist with the maintenance and control of the physical user access system to ensure optimal physical security at all times on an ongoing basis.
• Assist with the maintenance and management of Restonics Active Directory implementation.
• Help maintain and manage the helpdesk for the support of end-user computing.
• After-hours support of Restonic ICT Infrastructure and End Users.
• Performing general housekeeping and creating a good housekeeping culture as per 5s standards.
• Compliance with Health and Safety regulations.

• Strong problem-solving and troubleshooting ability.
• Advanced Excel user .
• Ability to respond and work well under pressure .
• Ability to complete tasks timeously and work until the task is complete .
• High level of initiative and ability to self-motivate and work alone frequently.
• Strong written and verbal communication skills to communicate technical information to non-technical employees within the business.
• Ability to identify improvement areas and understand how this function interacts with various stakeholders within the business and thus be proactive with initiating such projects.
• Understand the need for Disaster Recovery planning and system testing.