1,425 Employee Support jobs in South Africa

• Price & Data Capturing:
  • Record pricing into internal systems (BEX) based on input from Account Managers.
  • Finalize consignments and facilitate price sign-off processes.
  • Reconcile order and pricing sheets; ensure correct Incoterms and alignment with Finance.

• Tracking & Reporting:
  • Track consignment payments, liaise with Finance and Sales for follow-ups.
  • Send reminders for upcoming payments and support debtors’ queries.

• Claims & Customer Enquiries:
  • Process customer claims and handle related documentation (debit/credit notes, reconciliations).
  • Resolve discrepancies in pricing, costs, and volumes professionally and timeously.

• Sales Administration (Account Sales):
  • Collect and import customer sales data (API/CSV) into BEX.
  • Reconcile received payments with processed invoices; handle related adjustments.

• Reporting:
  • Generate weekly market and customer reports using Power BI.
  • Assist with annual grower and customer reporting when needed

• Relevant Diploma/Degree
• Financial & Clerical Experience
• Dipar IT export system
• MS Excel proficiency (Intermediate) - Essential

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the role

The PST Support Consultant role is dedicated to supporting the users on our range of Business Software Solutions products. The goal of the PST Support Consultant is to take ownership of our clients’ software problems and resolve them fast and effectively. The management of all support requests with the goal of ensuring that all issues are resolved with a minimum number of calls requiring handover or escalation thereby ensuring customer and management satisfaction.

Responsibilities

• Dealing directly with customers in a friendly, helpful and efficient manner - telephonically, via email, remote support and live chat
• Confirming prioritization of all requests / support interactions
• Assisting customers remotely using Team Viewer
• Providing regular feedback to customers on outstanding tickets even if the ticket is escalated
• Resolving and or addressing requests with a minimum number of tickets needing to be escalated to Team Leaders
• Owning the problem / request until it is resolved to the customers satisfaction
• Maintenance of all tickets and support call records (all ticket record requirements are met before being "closed")
• Keeping up to date with and being familiar with all products supported by the PST including changes (updates), before it is rolled out to clients.

Requirements

• Grade 12/ Matric
• Minimum of 5 years working experience in Conveyancing environment
• Experience working on LexisConvey (advantageous)
• Good working knowledge of Windows, outlook and MS Office (must have good Word skills)
• Excellent telephone manner and communication skills
• Paralegal Certificate advantageous
• A+ and or N+ qualification highly advantageous

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid

• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)

• Modern family benefits, including adoption and surrogacy

• Study Leave

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .

Johannesburg, South Africa | Posted on 08/26/2024

Centrax Systems is a provider of next-generation technology solutions and services that addresses customer challenges and empowers enterprises into the future and helping businesses stay ahead.

Provide technical support to end-users for the ERP system. Troubleshoot issues, provide solutions, and escalate problems as needed. Document support requests and resolutions.

1. Diploma or degree in Information Technology or related field.
2. 3+ years of experience in IT support, with a focus on ERP systems.
3. Strong troubleshooting and communication skills.
4. Experience with support ticketing systems.

Are you passionate about solving technical problems and making systems work smarter and smoother? We're looking for a Support Analyst to join our IT team and play a vital role in supporting our business-critical systems and retail operations.

• Provide first- and second-line support for ERP, Finance, and other business systems.

• Diagnose and resolve software/hardware issues to keep operations running efficiently.

• Assist in testing system upgrades, patches, and enhancements.

• Collaborate with finance, procurement, supply chain, and sales teams to address ERP-related challenges.

• Create and maintain user guides, FAQs, and training materials.

• Ensure compliance with IT policies and retail best practices.

• Monitor system performance and suggest improvements.

• A diploma or degree in Information Systems, Business Administration, or equivalent practical experience.

• 2–4 years of experience in a systems support role (ideally in a retail environment).

• Hands-on experience with ERP systems like Sage X3, SAP, Oracle, or Microsoft Dynamics.

• Knowledge of databases, SQL, and reporting tools is a plus.

• Strong communication, problem-solving, and collaboration skills.

• Proficiency in Microsoft Office tools (Excel, Word, Visio).

• Be part of a supportive, dynamic team where your input really counts.

• Opportunity to grow into roles like ERP/IT Support Lead, Business Analyst, or Technical Consultant.

• Work in a fast-paced retail environment where technology meets customer experience.

Are you ready to deliver exceptional IT support to customers across the globe?

We are bold, forward-thinking innovators who create solutions that empower businesses. As an IT Support Engineer within our Managed IT Services group, you'll play a pivotal role in ensuring the success of our customers' IT systems and their business continuity policies.

• Provide remote administration and support for production IT deployments.
• Manage and maintain:
  • VMware ESXi and/or Microsoft Hyper-V environments.
  • Citrix Administration .
  • Cloud Computing platforms (Oracle Cloud preferred).
  • Windows Server (2016-2022) and Windows Workstations (Win7-Win11) .
  • Windows Administration (Active Directory, DNS, DHCP, Group Policies, WSUS, etc.).
  • Windows SQL .
  • RedHat Linux (7-9) and other compatible Linux distributions.
• Apply networking expertise in areas like VLANs, subnets, routing, and firewall policies.
• Collaborate on problem-solving, troubleshooting, and documentation to support customer success.

• 3+ years of systems administration experience with UNIX/Linux and Windows platforms.
• Proficiency in Shell Scripting on UNIX/Linux and Batch scripting/CLI/PowerShell on Windows.
• Strong analytical skills, with familiarity in problem analysis and troubleshooting methodologies .
• A passion for helping customers resolve technical challenges .
• Ability to document processes and share knowledge effectively.
• Excellent communication skills, with fluency in English (preferred as a first language).

• Certifications in:
  • Oracle Cloud Infrastructure .
  • Microsoft Azure .
  • Amazon AWS .
  • VMware .
  • RedHat .

• Work with a team of innovative, forward-thinking professionals.
• Gain experience with cutting-edge technologies in a collaborative environment.
• Help customers achieve their business goals through expert IT support .

If you thrive in a fast-paced IT environment and are driven to solve complex challenges, we want to hear from you!

Apply today to join our exceptional team and take your career to the next level

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Atos South Africa is inviting suitable applicants for its upcoming Internship Development Programme intake for 2023 at its Midrand offices in Gauteng. Be sure to go over the minimum eligibility criteria and job description of the role if you’re planning on submitting an application. Depending on which qualification you have, the Atos Internship opportunity will give your career an edge. With your passion for business and technology, you’ll hit the ground running. You can expect dedicated support every step of the way and will be given real responsibility from day one on your journey with Atos.

Atos offers you many opportunities for development as you start your professional life and shape your career aspirations Why Join Atos as an Intern? Our comprehensive Internship program will introduce you to Atos, provide essential business and personal skills, and help build your network by connecting you with other seasoned professionals. Whichever Internship opportunity you choose, you’ll have plenty of support on your Atos career journey, including a mentor and a career coach.

We are looking for ambitious and energetic Interns in the following disciplines

• Digital Workplace • Application Modernization Services • Project Management • Workforce Management Requirements The candidates will be required to have passed Matric with Mathematics and English. Applicants must be able to satisfy these basic eligibility requirements to apply for the roles: • Completed National Diploma or a bachelor’s qualification, in Computer Science, or an equivalent degree. • Good academic results • Knows how to develop software using Java, C#, Python, and other relevant programming languages • Good background in relational databases, ORM and SQL technologies preferred • Preferably knowledgeable with unit testing and DevOps principles • Speaks and writes articulately and clearly • High standards of personal and team performance • Able to come up with innovative solutions • A quick and agile learner

Closing Date: 14th February 2023 How to apply

The following documents must be attached when applying: • Certified copy ID Document • Certified Tertiary Qualifications • CV

Applications should be sent to with a covering letter of 150-200 words on why you would want to join Atos, indicating clearly which position you are applying for

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Atos is the global leader in secure and decarbonized digital with a range of market-leading digital solutions along with consultancy services, digital security, and decarbonization offerings; an end-to-end partnership approach.

Summary: Citra is a rapidly growing, vertically integrated construction, property development, design and engineering company based in Cape Town. Based on our patent-protected advanced building technology and far-reaching concepts for automation in the building industry, we are rapidly expanding our footprint into Europe and the US. The about 100 full-time employees are highly skilled and motivated professionals from diverse backgrounds, including architecture, engineering, property development, realty, construction management, and quantity surveying.

Citra is looking for a highly motivated and customer-focused IT Support professional with 3+ years of experience providing technical assistance and resolving IT issues for end-users. Proven ability to troubleshoot hardware and software problems, maintain IT systems, and deliver excellent customer service. Seeking a challenging role at Citra where I can contribute to a positive and productive work environment.

Qualifications:

Diploma in Information Technology, Computer Science, or a related field (preferred). Equivalent practical experience may be considered.

Experience:

3+ years of experience in IT support, including:

Providing first-level technical support to end-users via phone, email, and in person. Troubleshooting hardware and software issues for desktops, laptops, mobile devices, and printers. Installing, configuring, and maintaining operating systems and applications. Managing user accounts and permissions. Maintaining IT documentation and knowledge bases. Experience with ticketing systems and remote support tools. Experience with network troubleshooting (e.g., TCP/IP, DNS, DHCP).

Technical Skills:

• Proficiency in Windows and macOS operating systems.
• Familiarity with various software applications (e.g., ACAD Suite, common browsers).
• Knowledge of computer hardware and peripherals.
• Basic understanding of networking concepts and protocols.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk).
• Experience with ticketing systems (e.g., Jira Service Desk, Zendesk).
• Basic scripting knowledge (e.g., PowerShell, Bash) is a plus.

Soft Skills:

• Excellent communication (written and verbal) and interpersonal skills.
• Strong customer service orientation and empathy.
• Problem-solving and analytical skills.
• Ability to work effectively under pressure and prioritize tasks.
• Strong organizational and time management skills.
• Patience and a willingness to help others.
• Ability to explain technical concepts to non-technical users.

Certifications (Preferred)

• ITIL Foundation (Beneficial).
• Other relevant certifications based on specific technical skills (e.g., networking, security).

Additional Information

Citra has a strict in-office policy. Our amazing team is looking forward to working with you in person.

Join to apply for the Sales Support role at ExecutivePlacements.com - The JOB Portal .

4 days ago Be among the first 25 applicants.

Job Details:

• Location: Benoni, South Africa
• Salary: 8000
• Employment type: Full-time
• Seniority level: Entry level

Qualifications:

• Grade 12
• Valid drivers license - Code 14/EC preferable

Roles and Responsibilities:

• Assist sales staff with deliveries and errands
• Drop off and collect documents, parts or promotional material
• Check quality and condition of new vehicles before delivery
• Help with stock checks and basic admin
• Ensure smooth day-to-day operations of the sales office

Requirements:

• Well presented and professional
• Excellent communication and teamwork abilities
• Reliable, Punctual and hardworking

This job is active and accepting applications.

We are searching for a candidate that understands exactly what it means to provide excellent customer service. The successful candidate must possess strong verbal as well as written communication skills and display a professional image of the company.

• Manage and oversee the daily operations of the call center department.
• Develop strategies to increase sales and meet or exceed sales targets of this department.
• Monitor and evaluate call center performance, ensuring high quality customer service and adherence to company policies and procedures.
• Train, coach, and motivate call center staff to achieve individual and team goals.
• Conduct performance evaluations and provide feedback for improvement.
• Collaborate with other departments to ensure smooth operations and customer satisfaction.
• Stay updated on industry trends, best practices, and technology advancements.
• Assisting the reps with queries regarding orders.
• Pulling Sales Support Report for agent’s commission.
• Supporting with sales events/functions and supplier studio events when necessary.
• Line report for Sales Support department and all related responsibilities connected to this.
• Delegating tasks between the Sales Support agents.
• Training new sales support agents.
• Overseeing and assisting sales support in managing queries and complaints.
• Making sure all orders are placed on time before delivery cut-off times.
• Ensuring that procedures are followed to ensure the department runs smoothly.
• Managing the credit application forms tracker and feedback between the Sales and Accounts department.
• Allocating incoming leads/potential clients.
• Ensuring that the Sales Support Call Cycle is kept up to date.
• Managing the rep stock room and ensuring there is stock available.
• Trip Sheet rep split and distribution.

• Proven experience as a Call Center Manager or similar role in a sales environment.
• Prior Pastel, call center software system and/or Microsoft Office acumen.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Strong negotiation skills to drive sales performance.
• Ability to work in a fast-paced environment and handle multiple priorities.

Should you not receive a response within 14 days, please consider your application as unsuccessful.