26 Employee Owned jobs in South Africa

Minimum requirements :

• Tertiary qualification in Sales or Business Management
• Proven, successful track record and experience in managing a Sales team in the Materials Handling or related industry; minimum of 5 years experience in similar position

Duties will include :

• Sound financial management of department in line with budget and company strategic objectives (ensure the quality of rental business activated is in line with company objectives; ensure order take targets, invoicing targets and GP targets are met, stock turn is controlled, overheads and debtors are in line with company regulations and under control)
• Plan, prepare, submit and ensure achievement of Pre-Owned Equipment Sales departments budget
• Preparation and presentation of weekly, monthly and quarterly and ad hoc reports
• Overall responsibility to manage Pre-owned Equipment Sales Department Personnel (bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly departmental meetings, achieving employee climate survey target, managing leave and absenteeism, ensure effective inter-departmental and internal communication; maintaining compliance with companys personnel policies with regards to hiring, terminations, compensation, benefits, discipline, grievances, safety and training)
• Overall responsibility to ensure quality of customer interaction and service (support and guide the sales team in attracting and securing new business, developing partnerships with and tailor made solutions for clients; evaluation of sales teams development needs and ensuring lack of knowledge / skills are addressed; evaluation of administrative and supervisory staff development needs and ensuring lack of knowledge / skills are addressed)
• Overall responsibility to ensure sales team follows administrative procedures correctly
• Manage development and performance of the sales team within defined, allocated sales areas; ensuring that the team maintain acceptable levels of coverage, growth and profitability in their sales territories
• Drive customer service excellence and ensure good relations and communication with customers
• Grow department in line with company requirements
• Ability to develop and implement operational innovation

Join to apply for the Senior Journey Specialist – Owned Brands role at Wilderness

3 weeks ago Be among the first 25 applicants

Join to apply for the Senior Journey Specialist – Owned Brands role at Wilderness

PRIMARY PURPOSE

The Journey Specialist is responsible for managing and completing the booking confirmation process on the Wilderness Window.

Job Description

PRIMARY PURPOSE

The Journey Specialist is responsible for managing and completing the booking confirmation process on the Wilderness Window.

Communicate and deliver exceptional service to all stakeholders involved.

• This position is based in Cape Town or Johannesburg
  
  

• Manage and complete booking confirmation process on Wilderness Window platform.
• Continuous communication and excellent service delivery to the Ops specialist at all times.
• Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with Ops specialist (if and when required.
• Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with AP partners.
• Ensure accuracy and financial health of bookings.
  
  

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.
  
  

• 4-5 years’ with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of Southern and East Africa.
• Working knowledge of TourPlan and WETU or similar booking/operating system.
  
  

• Dynamic, detail orientated, organised and excellent communication skills.
• Remain steady in busy environment and consistent with output, task driven. Ability to problem solve without compromising accuracy and prioritise changes.
• Strong financial skills, self-starter with high integrity level and ethical conduct.
• Driven to offer high quality service levels, strong time management.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Travel Arrangements

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Want to work for a leading conservation-focused travel company offering luxury safari experiences across Africa? They specialize in creating meaningful connections with nature. The ideal candidate is a seasoned travel expert with strong regional knowledge, excellent client management skills, and proficiency in TourPlan and WETU.

Candidate Requirements :

• Grade 12 with mathematics
• A Tertiary certificate in Travel & Tourism / hospitality is advantageous
• Must have at least 4-5 years experience in a senior position
• Must be confident in handling customer relationships and developing and promoting product and building journeys in the inbound travel industry
• Must have an in depth knowledge of Southern and East Africa
• Knowledge of Mozambique, Mauritius and Seychelles is highly advantageous
• Should be computer literate (Microsoft Office : Outlook, Teams, Excel and Word)
• Must have working knowledge of TourPlan and WETU or similar booking / operating system
• Should have excellent attention to detail

Basic Duties :

• Secure, cost, and present journeys to Sales agents promptly, focusing on sales success and maximizing booking potential.
• Foster strong connections with Sales agents and suppliers, ensuring effective communication and service delivery to enhance partnerships and client satisfaction.
• Manage new requests from Sales agents, from initial quote to booking confirmation, ensuring accuracy and timely processing while maintaining booking integrity.
• Develop and nurture relationships with suppliers and AP partners, leveraging these connections to optimize booking outcomes and enhance client experiences.
• Oversee the maintenance of provisional bookings, ensuring all relevant documents, special offers, and correct details are accurately recorded and communicated.
• Stay updated on regional logistics, supplier knowledge, industry trends, and company policies, actively participating in training, trade shows, and familiarization trips for ongoing professional development.

PRIMARY PURPOSE

To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.

To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.

This position is based inJohannesburg or Cape Town

Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Build relationships with owned agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with agents (if and when required).
• Continuous communication and excellent service delivery to agents at all times.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the owned agent ensuring relevant information is obtained from the ARM prior to quoting.
• Understand the owned agents/guests needs in each booking, if email does not help clarify then call the owned agent. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
• Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.
• Keep the owned agencies updated on the status of the bookings in real time as changes are taking place.
• Maintain booking file (electronically) incl. Owned Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are uploaded to the WW.
• Measure sales and GP% in conjunction with Sales, identifying variations and maintaining good GP’s per booking.

CANDIDATE PROFILE

Qualification:

• Matric certificate –with maths(minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:

• 4-5 years’ East Africa experience at a senior level preferable.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy.
• Working knowledge of Tourplan and WISH or similar booking/operating system. General product knowledge on Southern & East Africa.
• Personal or educational travel experience advantageous

Skills:

• Excellent communication skills both written and oral, in English.
• Foreign language skills advantageous

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303

PRIMARY PURPOSE

The Journey Specialist is responsible for managing and completing the booking confirmation process on the Wilderness Window.
Communicateand deliverexceptional service to all stakeholders involved.

*This position is based in Cape Town or Johannesburg

Detailed Responsibilities

• Manage and complete booking confirmation process on Wilderness Window platform.
• Continuous communication and excellent service delivery to the Ops specialist at all times.
• Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with Ops specialist (if and when required.
• Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with AP partners.
• Ensure accuracy and financial health of bookings.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.

Experience:

• 4-5 years’ with Senior experience in handling customer relationships and developing& promoting product and building journeys in the inbound travel industry.
• In depth knowledge of Southern and East Africa.
• Working knowledge of TourPlan and WETU or similar booking/operating system.

Skills:

• Dynamic, detail orientated, organised and excellent communication skills.
• Remain steady in busy environment and consistent with output, task driven.
  Ability to problem solve without compromising accuracy and prioritise changes.
• Strong financial skills, self-starter with high integrity level and ethical conduct.
• Driven to offer high quality service levels, strong time management.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303

• Grade 12 with mathematics
• A Tertiary certificate in Travel & Tourism/ hospitality is advantageous
• Must have at least 4-5 years experience in a senior position
• Must be confident in handling customer relationships and developing and promoting product and building journeys in the inbound travel industry
• Must have an in depth knowledge of Southern and East Africa
• Knowledge of Mozambique, Mauritius and Seychelles is highly advantageous
• Should be computer literate (Microsoft Office: Outlook, Teams, Excel and Word)
• Must have working knowledge of TourPlan and WETU or similar booking/ operating system
• Should have excellent attention to detail

• Secure, cost, and present journeys to Sales agents promptly, focusing on sales success and maximizing booking potential.
• Foster strong connections with Sales agents and suppliers, ensuring effective communication and service delivery to enhance partnerships and client satisfaction.
• Manage new requests from Sales agents, from initial quote to booking confirmation, ensuring accuracy and timely processing while maintaining booking integrity.
• Develop and nurture relationships with suppliers and AP partners, leveraging these connections to optimize booking outcomes and enhance client experiences.
• Oversee the maintenance of provisional bookings, ensuring all relevant documents, special offers, and correct details are accurately recorded and communicated.
• Stay updated on regional logistics, supplier knowledge, industry trends, and company policies, actively participating in training, trade shows, and familiarization trips for ongoing professional development.