215 Employee Benefits jobs in South Africa

Job Overview

Business Segment: Group Functions

Location: ZA, GP, Johannesburg, 30 Baker Street

Job Type: Full-time

Job Ref ID: A-0003

Date Posted: 8/25/2025

Job Description

To apply and optimise the SBG Benefits and Recognition (B&R) solutions and services in support of the broader SBG people talent objectives to ensure integrated solutioning and planning across the CoE value chain. Perform analysis, predictive insights and meaningful reporting to enable the CoE to advise Group, country People and Culture and Business stakeholders. To collaborate across the SBG P&C operating model to ensure that CoE solutioning or toolbox amendments/outcomes are coherently applied.

Qualifications

Minimum qualifications

Degree in Business Commerce / Finance and Accounting / Human Resources / Information Studies / Mathematical Sciences

Experience required

• Minimum of 5-7 years experience and understanding of the entire People & Culture value chain specifically the role of benefits and recognition as a lever to realise talent strategies, business objectives (commerciality) and reputational relevance.
• Experience in stakeholder management and having fostered a network of internal and external stakeholders across geographical boundaries and complex environments.
• Comprehensive knowledge and experience of how data and digital tactics can be applied to optimise the employee experience, solutioning and reporting with a track record in the use of data storytelling to continuously improve employee experience, quality of delivery and influence priorities.
• Evidence of a service orientation and delivering to expectations, optimising efficiency through process improvement, automation and establishing appropriate metrics.
• Experience conducting research on best practice with an ability to identify sources and compile reports and recommendations from the research.
• Knowledge of the Standard Bank Group business context and macro environment with previous exposure to the application of different solutioning determined by the local regulatory context.
• Role-model a courageous CoE partnership approach to discover and understand employee/ business paint points, needs, challenges and strategic ambitions to inform the development of personalised benefits. Execute the processes and practices that result in an environment conducive to exploration and testing of solutions addressing requirements of the evolving workforce.

Additional Information

Behavioural Competencies:

Articulating Information

Challenging Ideas

Developing Expertise

Examining Information

Exploring Possibilities

Generating Ideas

Interpreting Data

Inviting Feedback

Producing Output

Taking Action

Team Working

Upholding Standards

Technical Competencies:

Change Management (HR)

Conducting Research

Data Quality

Employee Advocacy

HCM Business Systems

Innovation Leader

Solution Delivery

Solution Design

Stakeholder Management

Workforce Data Analysis

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

Overview

At Paymentology we are redefining whats possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard Visa and UnionPay cards at scale across more than 60 countries.

Our advanced multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. Its this global reach and innovation that sets us apart.

Were looking for a Global Compensation & Benefits Specialist to lead and evolve our compensation and benefits strategy across more than 60 countries. This role is key to ensuring we attract, retain and reward top talent with scalable, equitable and competitive practices.

If youre experienced in designing global salary structures, managing benefits across multiple regions, and aligning compensation frameworks with business strategy, this is your opportunity to make a measurable impact in a high-growth fintech environment.

• Design and maintain global salary band structures
• Benchmark compensation regularly, particularly in complex and competitive markets such as tech and commercial functions
• Lead the development and implementation of a global salary architecture across job families, levels and geographies
• Manage our job architecture including job levelling, titling frameworks and role descriptions
• Evaluate and evolve compensation packages to balance internal equity, market competitiveness and business strategy
• Partner with Talent Acquisition and Business Leaders to guide offer structuring, pay decisions and salary band usage
• Support annual compensation cycles
• Collaborate with Finance and Legal to ensure alignment, compliance and financial integrity
• Own compensation systems and processes including any equity platforms and benchmarking tools
• Support the administration and strategy of equity programs within the company

• Lead the creation of a clear global benefits matrix with visibility across all active geographies
• Modernise and streamline legacy benefits to align with our global standards and employee value proposition
• Benchmark benefits regularly across markets to ensure competitiveness, compliance and cost efficiency
• Align benefits strategy with retention goals, employee wellbeing and company culture

At Paymentology its not just about building great payment technology; its about building a company where people feel they belong and their work matters. Youll be part of a diverse global team thats genuinely committed to making a positive impact through what we do. Whether youre working across time zones or getting involved in initiatives that support local communities youll find real purpose in your work - and the freedom to grow in a supportive forward-thinking environment.

• 5-7 years of experience in global compensation and benefits, ideally in a high-growth fintech or tech environment.
• Strong expertise in designing and implementing salary structures, job levelling frameworks and benefits programs across multiple countries.
• Excellent analytical and stakeholder engagement skills with the ability to drive clarity and structure across complex global environments.

• Bachelors degree in Human Resources, Business, Finance, or a related field preferred.
• Proven track record managing global salary architecture, equity compensation and benefits strategy.
• Experience with benchmarking tools (e.g. Radford, Mercer) and HRIS systems (e.g. HiBob) with high proficiency in Excel and compensation analytics.

Employment Type: Full time

Customer Service, FMLA, HIPAA, Microsoft Outlook, Benefits Administration, HRIS, Payroll, Employment & Labor Law, ADP, Human Resources, Phone Etiquette, Workday

1

Details

Closing Date: 2025/04/02

Reference Number: DBS -1

Job Title: Senior Remuneration and Benefits Specialist

The Senior Remuneration & Benefits Specialist is responsible for developing and implementing remuneration and benefit programmes/solutions for the DBSA and Agencies. This position will also participate in the design and deployment of broader Human Capital projects in terms of the alignment to Remuneration & Benefits.

Key Responsibilities

1. A. Strategic
2. In collaboration with the Head: Human Capital Operations and the Group Executive: Human Capital in the development of an appropriate Remuneration & Benefits strategy for the DBSA.
3. Implement and operationalise the Remuneration & Benefits strategy, policies and procedures aimed at enabling the organisation to achieve its business strategy (inclusive of short- and long-term incentive schemes).
4. Design new products and processes within the areas of Remuneration & Benefits as well as drive the improvement of existing products and processes as well to ensure that consistent practices are implemented.
5. Provide key advisory and support role to the Business Divisions/Units and Human Capital Business Partners (HCBP’s) in the field of Remuneration & Benefits.
6. Build, develop and strengthen the collaboration with the Remuneration & Benefits community, Business Divisions/Units and the Human Capital Division.
7. Develops and maintains salary range structures, establishes cost effective allowances and establishes market-based benefits.
8. Identify and implement actions to ensure internal equity and external competitiveness in terms of reward.
9. Assist in preparing and managing the annual salary and bonus review processes including development of tools, guidelines, templates, and communication materials.
10. Assist in the management of the Incentive Plan and KPI/Scorecard setting process for the organisation in close cooperation with the finance function.
11. Create and/or revise job descriptions/profiles by meeting with business to identify the key job requirements. Conducts preliminary job analysis and evaluation for new and/or revised job descriptions/job profiles using appropriate grading methodologies.
12. Conducts audits when necessary to prepare new or update current job descriptions/profiles to reflect the changes in the job roles and verify against benchmark data. Maintains a job title catalogue and posts updated job descriptions in HC Shared folders.
13. Participate in the design and deployment of broader Human Capital projects in alignment to Remuneration & Benefits.
14. Participate and contribute to budget construction and control during the year, perform different simulations for people costs.
15. Prepare management and other reports for Unit, HCBP’s, Divisions, Executive Committees, Boards & Stakeholders.
16. Perform other Human Capital duties as assigned.
17. B. Benchmarks, Analytics & Insights
18. Lead pro-active appropriate remuneration and benefit benchmarking and analysis including the development of action plans, development of benchmarking policy, and assistance to Business Units and HCBP’s.
19. Direct and oversee appropriate reward and benefit research, benchmarking and market insights that performing organisation.
20. Provide regular reporting and insights on key remuneration and benefit related metrics, with proactive recommendations for improvement opportunities.
21. C. Governance, Risk and Compliance
22. Work in partnership with Human Capital, Finance, Corporate Secretariat, Exco and the Human Resources Committee to ensure that the DBSA remunerates fairly, responsibly and transparently to promote the achievement of strategic objectives and positive outcomes in the short, medium and long term.
23. Ensure remuneration and benefits governance and policy maintenance are in place and kept up to date.
24. Communicate and socialise reward governance policies, processes and practices for understanding and alignment with key stakeholders.
25. Identify, assess and mitigate for potential reward-related risks.
26. Conduct required communications, change and training as required, to ensure shared understanding of key remuneration policies, governances and controls.
27. Support the Division with audit actions and risk assurance exercises as required.
28. D. Key Measurements of Outputs
29. Successful development and implementation of Remuneration & Benefits strategy, Policy & Procedures.
30. Quality job profiles and alignment to business requirements.
31. Quality of proposals, documents, presentations and reports.
32. Positive feedback from HCBP’s and Business in relation to Remuneration & Benefits advice and support.
33. Clean audit in respect of Remuneration and Benefits.

Key Internal Liaison Relationships:

• GE: Human Capital
• Heads: Human Capital
• Human Capital Team
• Audit
• CEO & Group Executives
• Finance Team
• Strategy Team
• DBSA employees

Key External Liaison Relationships:

• External Service Providers
• State Owned Enterprises
• External Stakeholders

Qualifications and Experience:

Minimum Requirements:

• Minimum qualification: a degree in Business, Finance, Human Resources or related field.
• Proven 7 - 10 years’ work experience in Remuneration & Benefits Management at a senior specialist level.
• Demonstrated experience of designing and implementing remuneration and benefit strategies/programmes/policies and procedures ideally gained in a related industry (DFI, SOE or Banking/Financial Sector).
• Proven experience in organisational design, job analysis, job evaluation and grading (e.g., Hay, Paterson etc).
• Experience with preparation and participation in Remuneration Committees.
• Experience in supply chain management processes (preparing project tender documents, etc.)
• Demonstrated knowledge and use of project methodology such as PMBOK, Prince or similar.
• Demonstrable ability to use of the Microsoft Office at an expert level (MS Projects, Excel, PowerPoint, Word & MS Outlook).
• Strong data and analytics and modelling capabilities.
• Good understanding of payroll and PAYE.
• Recognised ability to design and implement short- and long-term incentive schemes.
• Good knowledge of SOE remuneration practices.
• Good understanding of the Basic Conditions of Employment Act, Labour Relations Act, Equal Pay for Equal Work, King IV, Tax Act, etc.
• Proven track record of preparing project/programme progress reports and presentations for various stakeholders (Unit, Divisions, Steering Committees, Exco and Board).

Desirable:

• Global Remuneration (GRP) certificate
• Ability to use HC SAP

Technical Competencies:

1. 2.1. Business Acumen
2. Reviews own actions against the organisation's strategic plan; includes the big picture when considering possible opportunities or projects or thinks about long-term applications of current activities.
3. Understands the projected direction of the industry and how changes might impact the organisation.
4. Deep understanding of commercial drivers and can take decisions based on an assessment of alternatives concerning complex business situations.
5. Deep understanding of DBSA economic priorities and how they can be implemented to meet DBSA's strategic objectives.
6. Deep understanding of DBSA's core sector role in achieving DBSA's strategic objectives.
7. Deep understanding of the need to coordinate efforts with many government entities, private sector, community groups and individuals to ensure effective implementation of new policies and regulations.

2.2. Project Management

1. Ability to plan, initiate, execute, control and close projects related to a relevant function as well as to track and manage resources, timelines, costs, deliverables and performance, and implement contingency plans if necessary, to ensure projects are successful.
2. Defines, plans and manages large and/or strategic projects, including those with a high degree of technical complexity, with impacts across the organisation and/or with national implications.
3. Assembles and leads diverse and multi-disciplinary teams, ensuring maximum effective resource utilisation.
4. Successfully manages substantial project budgets and reports directly to senior managers on the progress and results of projects.
5. Identifies complex issues that need escalation and proposes appropriate corrective actions.

2.2 Strategic Planning

1. Ability to analyse business trends, implications and options to devise holistic and long-term strategic plans as well as execute the required change is essential to meet DBSA's objectives and future goals.
2. Develops long-term objectives, strategies, and goals. Orients to longer terms than day-to-day activities; determines long-term issues, problems or opportunities. Develops and establishes broad scale, longer-term objectives, goals, or special projects (e.g., affecting a department, several departments or DBSA).
3. Develops a business strategy; assesses and links short-term, day-to-day tasks in the context of long-term business strategies or a long-term perspective; considers whether short-term goals will meet long-term objectives.
4. Ability to analyse complex economic trends and their impact on organisational strategy.

2.3 Solutions Focused

1. Identifies complex problems based on a broad range of factors, many of which are ambiguous or difficult to define.
2. While remaining guided by organisational values, identifies optimal solutions, thinking first in terms of possible approaches and flexibilities in the system vs. blind adherence to rules or procedures.
3. Evaluates the effectiveness and efficiency of solutions after they have been implemented and identifies needed changes.

2.4 Planning and Organising

1. Coaches others on advanced planning and organising skills.
2. Plays a role in transferring advanced planning and organising skills and knowledge to others.
3. Identifies and acts on opportunities to partner with other units in the department to achieve desired results.
4. Develops partnership agreements that ensure win-win outcomes for all parties. Develops integrated plans for the work unit and others that interfaces with the function’s budget.
5. Uses effectively advance time management processes to deal with high workload and tight deadlines.
6. Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
7. Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and re-planning.

2.5 Detailed Oriented

1. Quickly identifies relevant and irrelevant information to support accurate decision making.
2. Maps out all the logistics and details of a situation to ensure smooth and flawless implementation.
3. Consistently identifies all relevant details that are not obvious in complex situations.
4. Requires the highest standards for accuracy and quality for their work.
5. Establishes processes to ensure accuracy and quality of services delivered by the team.

2.6 Reporting & Communication

1. Designs, reviews and improves reporting processes and provides guidance.
2. Leads production of complex environment reports, takes an editorial role, determines content and level of detail, and ensures consistent messaging and branding.
3. Is relied on by others to help them write complex technical and non-technical documents and briefs.
4. Can determine which aspects of this knowledge area need to be transferred to others in order to achieve organisational goals.
5. Coaches others and transfers communication skills and knowledge to others.
6. Able to communicate complex problems or concepts, by making them simple and understandable for others.
7. Adapts language to the level of the audience in order to ensure that the message has a positive impact and is interesting to the audience.
8. Is articulate, demonstrates a wide range of vocabulary, and is confident when talking to large/high level audiences.

2.7 Presentation Skills

1. Knows how to deliver arguments persuasively by employing a range of advanced presentation techniques (e.g. the appropriate use of body language, how to close a presentation so that the audience continues to think about the subject matter etc.).
2. Has knowledge of various feedback mechanisms to check levels of audience understanding.

2.8 Computer Skills

1. Consistently uses relevant office software products such as Microsoft Word, Microsoft Projects, Excel, PowerPoint presentations and email packages to an acceptable standard for the job.
2. Has the ability to use standard and/or programme-specific the organisation databases, and merge/import data from one program to another.
3. Adapts method of working to accommodate changes in the technological developments.

Required Personal Attributes

Behavioural Competencies:

1. 3.1 Customer Service Orientation
2. Tries to understand the underlying needs of customers and matches these needs to available or customized products and services.
3. Adapts processes and procedures to meet ongoing customer needs.
4. Utilises the feedback received by customers, in order to develop new and/or improve existing services/products that relate to their ongoing needs.
5. Thinks of new ways to align offerings with future customer needs.

3.2 Self-Awareness and Self Control

1. Withholds effects of strong emotions in difficult situations.
2. Keeps functioning or responds constructively despite stress.
3. May apply special techniques or plans of time to manage emotions or stress.

3.3 Strategic and Innovative Thinking

1. Experiments with new approaches, tests scenarios, questions assumptions and challenges conventional thinking.
2. Creates new concepts that are not obvious to others, leveraging internal and external sources of information, to build incremental revenue and growth opportunities.

3.4 Driving Delivery of Results

1. Sets challenging goals that will have a significant impact on the business or support the organisational strategy.
2. Commits significant resources and/or time to ensure that challenging goals are achieved, while also taking action to mitigate risk.

3.5 Teamwork and Cooperation

1. Acts to promote a friendly climate and good morale and resolves conflicts.
2. Creates opportunities for cross-functional working.
3. Encourages others to network outside of their own team/department and learn from their experience.

The Development Bank of Southern Africa will endeavor to make appointments in line with its Employment Equity Policy and Plan. Applications from suitably qualified designated groups, especially people with disabilities, are encouraged.

The DBSA corporate culture fit requires clear, logical and analytical thinking grounded in good interpersonal skills, a sense of urgency and results-oriented execution of duties. The ability to work collaboratively and find practical yet innovative solutions is critical to success in a work environment that demands emotional resilience, accountability and responsible risk-taking and management.

The DBSA reserves the right to amend or remove vacancies in line with organisational requirements.

All vacancies can be viewed on the DBSA website ( under Careers.

About Robin
Robin is on a mission to rebuild the legal industry — starting with making contracts simple for everyone. We are a pioneer in Legal AI, built on proprietary models, licensed data, and deep partnerships with Anthropic and AWS. Since 2019, we've expanded our footprint to 4 continents and have been supporting many of the world's most successful businesses, including GE, Pfizer, KPMG, and UBS.

What will you do as a Global Payroll and Benefits Specialist?
As a Global Payroll and Benefits Specialist at Robin AI, you will be instrumental in leading our global payroll operations and benefits administration across multiple jurisdictions. You'll oversee end-to-end payroll processes, design and implement benefits programs, and ensure compliance with local regulations in all our operating countries. This role offers an excellent opportunity to shape the compensation and benefits strategy in a fast-growing tech environment while working closely with the People team to optimise our global rewards approach.

Your day-to-day responsibilities:

• Manage global payroll processing across South Africa, UK, and US jurisdictions, ensuring accuracy and compliance
• Design, implement and administer employee benefits programs across multiple countries
• Partner with internal teams and external providers to ensure seamless payroll operations
• Lead the review and optimisation of our benefits packages to ensure competitiveness and employee satisfaction
• Manage relationships with payroll vendors and benefits providers
• Maintain and optimise data management across our HRIS systems (HiBob)
• Ensure compliance with local employment, tax, and benefits regulations in all operating countries
• Provide expert guidance to leadership on compensation and benefits matters
• Support finance team with payroll reconciliation and reporting requirements
• Lead payroll-related projects and continuous improvement initiatives

Ideally, you should have the following qualifications:

• 2+ years experience managing multi-country payroll, with specific expertise in South African, UK, and US payroll systems and regulations
• Proven experience administering benefits programs across multiple jurisdictions
• Experience with Singapore or Australian payroll and benefits is a plus
• Proficiency with HRIS and payroll systems, particularly Rippling; experience with Plento is a bonus
• In-depth knowledge of employment laws, tax regulations, and compliance requirements in multiple countries
• Strong analytical skills with excellent attention to detail
• Outstanding project management and organizational abilities
• Excellent communication skills with the ability to explain complex payroll and benefits matters to diverse audiences
• Ability to handle highly confidential information with discretion and professionalism
• Proactive problem-solving approach and ability to work effectively in a fast-paced, global environment

What's In It For You

• Salary: Competitive
• Hybrid schedule: We offer a flexible working schedule.
• Equity package: Generous equity scheme - everyone gets to be an owner of Robin AI
• Annual leave: 20 days PTO, in addition to the public holidays observed in the South Africa.
• Growth opportunities: We prioritise promotions for high performers and help you to progress your career.

What's it like working at Robin?
Our culture and values attract people who are creative, resourceful, and share our passion for excellence. At Robin, you're encouraged to push yourself and empowered to take risks. We support each other to think big, try new ideas, and navigate uncertainty. Whether you're at our headquarters or one of our worldwide offices, you'll find a world of opportunities to grow, thrive, and make a meaningful impact. See what life is like at Robin.

Diversity, Equity and Inclusion at Robin
We are committed to building one of the most diverse technology companies in the world. As of 2024, more than 30% of our employees come from ethnic minority backgrounds, and 51% of roles are held by women. We know that transforming the legal industry requires diverse perspectives, so we're creating an environment where innovation thrives through inclusion.

Robin operates a direct hiring model and any speculative CVs shared via agencies will be treated as a gift.

About the Role:

We're seeking a highly professional and client-focused Employee Benefits Consultant to join our dynamic team in Stellenbosch. This role is ideal for someone who thrives in a fast-paced environment, is confident engaging with clients at all levels, and is passionate about delivering exceptional service in the financial services sector.

You will be responsible for managing funds and retaining clients, ensuring operational excellence and superior client service.

Key Responsibilities:

• Act as the primary client contact in the absence of the Senior Consultant and provide secondary support when present.
• Ensure smooth daily operations of assigned retirement funds.
• Draft agendas, minutes, and file notes for trustee and management meetings.
• Coordinate annual risk benefit renewals.
• Consult to the trustee's/management committee of funds, assist in the daily managing and logistical control of the funds.
• Liaise between different departments to coordinate fund amendments to provide overall assistance and support to the Senior Consultant.
• Log and process Section 14 transfer applications.
• Draft rule amendments in line with regulatory requirements.
• Respond to client queries (telephonic, email, written) within agreed service standards.
• Maintain high standards of accuracy and professionalism in all communications.
• Take full ownership of assigned clients, including development and execution of client plans.

Requirements:

• Recognised Bachelor's degree.
• Minimum 3 years' experience in Financial Services/Employee Benefits.
• FAIS Compliant.
• Regulatory Exam (RE5) completed.
• Class of Business (COB) and Product Specific Training completed.
• CFP or CFA qualification (advantageous).
• Must meet FSCA Fit and Proper requirements and not be under supervision.
• Strong client relationship and interpersonal skills.

Why Join Alexforbes?

At Alexforbes, we don't just offer jobs - we build careers. Here's what makes us stand out:

Growth & Development:

• Bursary and Leadership Development Programmes to help you grow professionally.
• E-Learning Forums and continuous learning opportunities.
• Financial Planning Support tailored for staff.

Rewarding Performance:

• Total Rewards Package: Competitive short- and long-term incentives.
• Power Of One: Monetary recognition for outstanding performance.
• Lead Incentives & Referral Bonuses for helping us grow our talent pool.

Comprehensive Benefits:

• Retirement Fund Contributions starting at 13% of CTC.
• Group Risk Cover: Funeral, Dread Disease, and Life Insurance.
• Medical & Gap Cover: 100% of CTC with Discovery/Bonitas (Mandatory unless you are a dependent).

Work-Life Balance:

• Flexible Ways of Work: Hybrid work model to suit your lifestyle.
• Connectivity Benefit: Wi-Fi allowance.
• Employee Wellness & Assistance Programmes to support your wellbeing.
• My Savings Account to help you plan for the future.

Join a company that values its people, invests in their growth, and rewards excellence. Be part of a team that's shaping the future of financial services.

Key Responsibilities :

• Member Education: Help members understand their health plans and benefits clearly and accurately.
• Enrollment Support: Assist members with navigating the enrollment platform to select suitable benefit plans.
• Customer Service: Respond to inquiries via phone, email, or text with empathy and professionalism.
• System Usage: Use internal platforms for communication and training.
• Regulatory Compliance: Maintain a strong understanding of and adherence to HIPAA, POPIA, and SANC regulations.
• Other Duties: Perform additional related tasks as needed.

Skills & Qualifications :

• Customer Care: Empathy, patience, and professionalism in addressing member concerns.
• Detail-Oriented: Ability to follow procedures accurately and manage information efficiently.
• Communication: Clear, adaptive communication across various channels and audiences.
• Problem-Solving: Analytical thinking to resolve issues and support members effectively.
• Adaptability: Flexibility to handle different situations and shifting workflows.
• Technical Proficiency: Comfortable using multiple platforms and tools; capable of performing basic math and managing data.

Education & Experience :

• High school diploma or equivalent required.
• Preferred background in customer service, insurance, healthcare, billing, or hospitality.
• Experience providing client-focused solutions.

Work Environment :

• Primarily desk-based work involving extended computer use.
• This position is fully remote.

Key Responsibilities :

• Member Education: Help members understand their health plans and benefits clearly and accurately.
• Enrollment Support: Assist members with navigating the enrollment platform to select suitable benefit plans.
• Customer Service: Respond to inquiries via phone, email, or text with empathy and professionalism.
• System Usage: Use internal platforms for communication and training.
• Regulatory Compliance: Maintain a strong understanding of and adherence to HIPAA, POPIA, and SANC regulations.
• Other Duties: Perform additional related tasks as needed.

Skills & Qualifications :

• Customer Care: Empathy, patience, and professionalism in addressing member concerns.
• Detail-Oriented: Ability to follow procedures accurately and manage information efficiently.
• Communication: Clear, adaptive communication across various channels and audiences.
• Problem-Solving: Analytical thinking to resolve issues and support members effectively.
• Adaptability: Flexibility to handle different situations and shifting workflows.
• Technical Proficiency: Comfortable using multiple platforms and tools; capable of performing basic math and managing data.

Education & Experience :

• High school diploma or equivalent required.
• Preferred background in customer service, insurance, healthcare, billing, or hospitality.
• Experience providing client-focused solutions.

Work Environment :

• Primarily desk-based work involving extended computer use.
• This position is fully remote.

Key Responsibilities :

• Member Education: Help members understand their health plans and benefits clearly and accurately.
• Enrollment Support: Assist members with navigating the enrollment platform to select suitable benefit plans.
• Customer Service: Respond to inquiries via phone, email, or text with empathy and professionalism.
• System Usage: Use internal platforms for communication and training.
• Regulatory Compliance: Maintain a strong understanding of and adherence to HIPAA, POPIA, and SANC regulations.
• Other Duties: Perform additional related tasks as needed.

Skills & Qualifications :

• Customer Care: Empathy, patience, and professionalism in addressing member concerns.
• Detail-Oriented: Ability to follow procedures accurately and manage information efficiently.
• Communication: Clear, adaptive communication across various channels and audiences.
• Problem-Solving: Analytical thinking to resolve issues and support members effectively.
• Adaptability: Flexibility to handle different situations and shifting workflows.
• Technical Proficiency: Comfortable using multiple platforms and tools; capable of performing basic math and managing data.

Education & Experience :

• High school diploma or equivalent required.
• Preferred background in customer service, insurance, healthcare, billing, or hospitality.
• Experience providing client-focused solutions.

Work Environment :

• Primarily desk-based work involving extended computer use.
• This position is fully remote.