8 Educational Policy jobs in South Africa

Listing reference: manco_000714

Listing status: Online

Apply by: 23 May 2025

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: No

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available:

CORE PURPOSE

To provide coordination and support to the Curriculum Department by assisting with the various processes associated with new module development within the department to ensure that MANCOSA meets its strategic objectives and goals.

Core Functions

• Coordinate the new module development process for the content writing and moderation of new Module Guides
• Conduct sourcing and contracting of appropriate Programme Advisory Members, Module Guide Writers and Module Guide Moderators
• Provide professional feedback to Module Guide Writers and Moderators, thereby ensuring alignment to MANCOSA’s and regulatory body standards
• Track documents as per New Module Development processes
• Accurately compile Curriculum Structures, Programme Information Sheets, Prescribed and Recommended Readings Lists for new module development while maintaining quality and consistency as per the Department’s requirements and standards
• Compilation of New Module Development Reports
• Efficiently schedule and coordinate meetings and interviews
• Professionally communicate with internal and external stakeholders
• Contribute to the achievement of student success via engaging and solving curriculum related student queries and ensuring module guides are of a high-quality standard per intake
• Coordinate formatting and layout editing on New Module Guides as per the formatting requirements
• Complete digitising of Module Guides as per requirements to maintain quality and consistency on the Curriculum Development and Management System
• Participate in regulatory body activities
• Assist during Departmental and institutional functions/events
• Independently study to ensure ongoing professional development to upgrade knowledge in field of expertise

· Essential Qualification: Degree

· Preferred Qualification: Honours

· Essential experience: At least 1-2 year’s higher education work experience , and u nderstanding of curriculum and regulatory compliance

· Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance

· Excellent listening, communication, and written skills

· Working with people

· Following instructions and procedures

· Writing and reporting

· Relating and networking

· Ability to multitask

· Planning, organising and the ability to work under pressure

· Integrity and honestly

· Detail oriented

· Creative and innovative

· Proficient in MS Office

· Have a good understanding of the Higher Education Landscape

· Ability to work under pressure

GENERAL

QUALIFICATIONS

· Essential Qualification: Degree

· Preferred Qualification: Honours

· Essential experience: At least 1-2 year’s higher education work experience , and u nderstanding of curriculum and regulatory compliance

· Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance

· Excellent listening, communication, and written skills

· Working with people

· Following instructions and procedures

· Writing and reporting

· Relating and networking

· Deadline driven

· Ability to multitask

· Planning, organising and the ability to work under pressure

· Integrity and honestly

· Detail oriented

· Creative and innovative

· Proficient in MS Office

· Have a good understanding of the Higher Education Landscape

· Ability to work under pressure

GENERAL

• Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into CFS; working to agreed SLA’s and following the Policy Validation Guide and CFS Procedure documents Investigate the validity of FCIM’S customers claims history by carrying out post sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy.
• Investigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy
• To investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off
• Contacting policyholders by phone and email, adhering to TCF and DPA principles, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
• To update and revise customers’ policy details making any necessary adjustments and cancellations.
• Make outbound calls to customers in relation to validation procedures/ queries whilst adhering to TCF and DPA principles.
• Administer and process incoming post and e-mail, including the scanning of relevant documents.
• Handle all complaints received effectively and efficiently adhering to FCIM Complaints policy
• Manage the delegated mailboxes ensuring all correspondence is actioned with agreed SLA’s.
• Promptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLA’s.
• Maintain positive relationships with all business employees and departments comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
• Any other reasonable duties
  
  

• Minimum of a Matric/NQF 4 qualification
• Solid insurance experience
• Vehicle insurance claims experience
• Strong Microsoft Office experience with Word, Excel and Power - Point.
• High level Customer Service Skills
  
  

• Previous experience in a complaint handling role, ideally with experience in early resolutions
• Experience in handling fraudulent claims/misrepresentation at policy inception will be advantageous
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience taking both outbound and inbound calls
• Providing the best resolution for the customer
  
  

• Good communication skills, both verbal and written
• Good time management and organization skills
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good data and statistical analysis skills
• Good technical skills
• IT and software skills, including good Microsoft Excel and Word knowledge
  
  

• Experience/exposure to UK customers'/clientele.
• RE qualification
• FAIS credits
  
  

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative
  
  

Job Overview:

The Policy Review Adviser will manage referrals received into the Policy Analysis Team from various sources related to misrepresentation, non-disclosure, and potential indemnity concerns, within agreed authority levels and SLAs.

Job Responsibilities:

• Investigate cases of potential misrepresentation and non-disclosure at policy inception and claims stages, following SLA and policy procedures. Validate claims history with post-sale CUE matches and process necessary policy changes.
• Investigate suspected quote manipulation prior to policy inception to a conclusion.
• Manage potential voidance cases, referring to Policy Analysis Level 2 or Senior for approval.
• Contact policyholders via phone and email, adhering to TCF and DPA principles, to resolve discrepancies related to misrepresentation, non-disclosure, or indemnity issues.
• Update and revise customer policy details, making adjustments or cancellations as needed.
• Make outbound calls for validation or query resolution, following TCF and DPA principles.
• Process incoming post and emails, including document scanning.
• Handle complaints efficiently, complying with FCIM Complaints policy.
• Manage delegated mailboxes, ensuring timely action within SLA.
• Identify matches not requiring further investigation and ensure timely closure.
• Maintain positive relationships across departments, complying with the Group Code of Conduct and related policies.
• Ensure ongoing compliance with company policies, values, standards, and regulations.
• Perform other reasonable duties as assigned.

Job Requirements:

• Matric/NQF 4 qualification or higher.
• Solid insurance experience, especially in vehicle insurance claims.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• High-level customer service skills.

Experience Required:

• Experience in complaint handling, ideally with early resolution focus.
• Experience with fraudulent claims or misrepresentation at policy inception is advantageous.
• Experience in FCA regulated environments preferred.
• Experience handling inbound and outbound calls.
• Commitment to delivering optimal customer resolutions.

Skills Required:

• Excellent verbal and written communication skills.
• Strong time management and organizational skills.
• Problem-solving with a logical approach.
• Data analysis skills.
• Technical proficiency, especially in Microsoft Office tools.

Preferred Skills/Qualifications:

• Experience with UK customers.
• RE qualification and FAIS credits are advantageous.

Core Behaviour:

Dependable, driven, collaborative, confidential, reliable, genuine, passionate, determined, friendly, compassionate, and cooperative. Our values define us.

NB: All appointments are subject to successful pre-employment checks.

To supervise and provide motivational direction to a team of Fraud Analysts to ensure delivery of an efficient and effective service to the business and Counter Fraud teams while ensuring delivery of business performance objectives, KPIs, and SLAs in accordance with company procedures and policies.

Job Responsibilities:

• Ensure delivery of targets.
• Provide reports to the Operations Manager on the status of objectives.
• Assist and provide guidance to the analysts with any queries and handle the more complex cases, if and where appropriate.
• Validate claims history while adhering to the relevant compliance procedures.
• Ensure all new policies are checked against CUE and the subsequent chase cycle is being adhered to and meets the agreed SLAs.
• Provide technical support to the team and be a referral point for handling customer complaints to achieve a positive outcome.
• Manage additional premium process to ensure outstanding debt is kept to a minimum.
• Ensure that the risk customer validation chase cycle and return post customer validation chase cycle are managed effectively.
• Provide sign-off on all voidance and cancellation decisions relating to referrals from the CFS teams, Sales and Service, and Claims.
• Conduct regular reviews to check the accuracy and quality of the team’s work.
• Deliver coaching and feedback to the team to achieve KPIs and SLAs, and conduct regular performance reviews and 1-2-1s, including probationary reviews and annual appraisals.
• Deal with all employee issues including monitoring absence and conducting disciplinaries.
• Assist the Operations Manager with the recruitment process.
• Monitor agents' calls to ensure they are following the company’s policies and procedures at all times and are compliant with FCA regulations (including TCF principles).
• Set targets for agents and deliver coaching and feedback to the team to achieve KPIs and SLAs, and conduct regular performance reviews, including probationary reviews and annual appraisals.
• Assist with the training of new recruits or re-training of current employees when required.
• Have input into and manage departmental procedures specifically in relation to policy fraud analysis, investigations, technical referral, and drive improvements in processes and systems.
• Ensure all analysts are compliant with TCF principles when liaising with customers and ensure own personal compliance with TCF principles.
• Work closely with other CFS teams and other departments to ensure consistency and best practice.
• Ensure compliance with company and other relevant standards/regulations at all times.
• Build and maintain relationships with CFS and other departments, as appropriate.
• Ensure personal and team compliance with Company Financial Crime policies and other standards and regulations.

Job Requirements:

• A minimum of Matric/NQF 4 qualification.
• RE or FAIS qualification is preferable.
• Excellent communication skills, both verbal and written.
• Negotiation and influencing skills.
• Good time management and organisation skills with the ability to prioritise work.
• Strong leadership and people management skills with the ability to motivate employees in a high-pressure environment.
• Problem-solving skills with the ability to adopt a logical approach to resolving problems.
• Strong customer service skills.
• Good numeracy and literacy skills.
• Extensive motor insurance experience.
• Extensive motor insurance policy fraud experience.
• Experience of performance management of a team.
• Experience of setting objectives.
• Solid understanding of all aspects of motor insurance, specifically with regards to policy fraud investigation and analysis/indemnity referral.
• Knowledge of fraud detection and analysis systems.
• Solid understanding of the insurance fraud intelligence model and relevant systems.
• Excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to claims.
• Solid understanding of the business objectives and operations delivery.
• Technical knowledge of insurance products and personal lines insurance.
• Comprehensive understanding of regulatory requirements and company principles (including TCF) following appropriate training.
• Sound knowledge of managing telephony systems.
• CII qualified or working towards this.

Required Skills:

• Commercially focused.
• Self-motivated and enthusiastic.
• Takes initiative to make decisions.
• An organised and proactive approach.
• Emphasis on attention to detail and accuracy.
• Able to work on own initiative and as part of a team.
• A flexible approach and positive attitude.
• Confident in presenting complex information in a clear and concise manner.
• Strives to deliver performance targets and drive business improvements to contribute to the success of the business.

Core Behaviour:

Huntswood’s employees are described as dependable, driven, and collaborative. The job holder should be able to demonstrate they are:

• Confidential, reliable, and genuine.
• Dynamic, passionate, and determined.
• Friendly, compassionate, and cooperative.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Date Posted: 07/30/2025
Req ID: 44509
Faculty/Division: Faculty of Arts & Science
Department: Munk School of Global Affairs & Public Policy
Campus: St. George (Downtown Toronto)

Description:

Course number and title : PPG2010H-S – Panel Data Methods for Policy Analysis

Course description : The course provides a rigorous introduction to statistical methods for the analysis of panel data with specific application to the major Canadian longitudinal data sets. This course is offered in collaboration with the Toronto Research Data Centre (RDC). The RDC provides secure access to Canada's preeminent panel data sets for public policy analysis as well as variety of other Statistics Canada data. The course will take place within RDC providing students hands-on experience with these important sources of information on public issues. The RDC offers both lecture space and a computer lab for tutorials. While the specific goal of this course is to introduce students to empirical methods for the analysis of longitudinal data, an important by product is their exposure to the RDC data. Instruction includes a combination of lectures and break-out groups. In break-out groups, students will complete series of problem sets that provide an introduction to the RDC panel data sets and practice in their analysis. The statistical methods reviewed will be drawn from a variety of disciplines to promote the inter-disciplinary study of public policy. Certain topics of particular relevance to the RDC panel data (e.g., cluster sampling, bootstrapping) will also be covered. The course is intended for a) MPP students from the Munk School of Global Affair & Public Policy; and b) students from departments, schools and faculties where small numbers preclude a similar course being offered, or that desire instruction in the use of data housed in the Toronto Region Statistics Canada RDC.

Class schedule : Tuesday 1-4pm
*The delivery method for this course is expected to be in-person.Please note that, in keeping with current circumstances, the course delivery method may change as determined by the Faculty or the Department.

Sessional dates of appointment : January 1, 2026 - April 30, 2026

Salary : Sessional Lecturer I - $9,820.70; Sessional Lecturer I, Long Term - $0,510.04; Sessional Lecturer II - 10,510.04; Sessional Lecturer II (Long Term) - 10,760.28; Sessional Lecturer III - 10,760.28; Sessional Lecturers III (Long Term) - 11,030.36
Please note that should rates stipulated in the collective agreement vary from rates stated in this posting, the rates stated in the collective agreement shall prevail.

Minimum qualifications : Ph.D. with a specialization in statistical measurement and evaluation required. Extensive knowledge and background in statistical/quantitative methods in social sciences methodology required. Experience and knowledge of applying panel data methods in public policy required.

Preferred qualifications : Experience in teaching in a multidisciplinary context is an asset.

Description of duties : Teaching at the graduate level, developing the syllabus, teaching three-hour classes, providing weekly office hours for academic counseling of students, preparing and delivering course material,preparingand delivering assignments and tests, marking student work and submitting grades.

This job is posted in accordance with the CUPE 3902 Unit 3 Collective Agreement.

It is understood that some announcements of vacancies are tentative, pending final course determinations and enrolment. Should rates stipulated in the collective agreement vary from rates stated in this posting, the rates stated in the collective agreement shall prevail.

Preference in hiring is given to qualified individuals advanced to the rank of Sessional Lecturer II or Sessional Lecturer III in accordance with Article 14:12 of the CUPE 3902 Unit 3 collective agreement.

Please note: Undergraduate or graduate students and postdoctoral fellows of the University of Toronto are covered by the CUPE 3902 Unit 1 collective agreement rather than the Unit 3 collective agreement, and should not apply for positions posted under the Unit 3 collective agreement.

Diversity Statement

The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please .

The United Nations University World Institute for Development Economics Research (UNU-WIDER), together with the National Treasury of South Africa (NT), is opening a request for research proposals under the second phase of the Southern Africa – Towards Inclusive Economic Development (SA-TIED) programme. The papers produced under this request will be published as a part of the macro-fiscal analysis and policy modelling workstream of the programme. Submission deadline: 12 January 2024, 23:59 UTC+3.

This call invites South Africa-based researchers to apply. It offers a unique opportunity to undertake both theoretical and evidence-based research that will help identify unintended consequences of policy changes and guide macroeconomic policy design and implementation.

South Africa is currently confronted with key challenges including poverty, inequality, heightened unemployment, and high public debt, that require pressing attention to get the country’s economy back on track and generate growth. While structural reforms are required to address these challenges effectively, macroeconomic policy-driven research is also needed.

This request for research proposals therefore includes the following research areas, among others:

1. Optimal design and implementation of fiscal policy (including public investment and debt, tax policy, and expenditure), and the assessment of its effectiveness.
2. Analysis of monetary policy (including the evaluation of SARB core mandate of keeping inflation within the 3 to 6 percent range, and whether it has supported a stable and competitive real exchange rate), assessment of its transmission channels, and investigation of unintended effects of policy changes.
3. Financial stability and macro-prudential policy, including the analysis of the impact of financial innovation on financial stability, and the design and implementation of macro-prudential policy.
4. Macroeconomic policy coordination, including the investigation of the relationship between monetary and macro-prudential policy, the analysis of spill-over effects of the fiscal, monetary, and macro-prudential policy-mix.
5. South Africa as a small open economy and the impacts of global shocks (both from a positive and normative perspective). Recent such disturbances include the outbreak of the global Covid pandemic and the rapidly changing geopolitical landscape, with their corollary of worsened macroeconomic and financial uncertainty, and supply chains disruption.
6. Enhancement of the forecasting, policy analysis, and modelling tools, including the development of structural models that will help improve the ability to forecast and simulate the effects of potential policy changes critical for South Africa.

Invitations

Against this backdrop, UNU-WIDER together with the National Treasury announce a request for proposals on topics within the above research areas. Proposals from individuals, groups of individuals, and non-profit organizations are welcome.

Special consideration will be given to research teams that include:

• South African researchers
• Junior and early-career researchers
• Female researchers
• Researchers from historically disadvantaged universities (HDIs)

Evaluation Process and Criteria

Each proposal will be reviewed for scientific merit and feasibility. Proposals will be selected based on three criteria: (i) relevance to the research project, (ii) strength of empirical and policy contributions, and (iii) quality and clarity of writing. Based on this assessment, a pool of suitable proposals will be determined.

Only the final decision on whether or not an application is accepted will be communicated to applying researchers.

Proposal Submission Procedure

The proposal should be no more than three pages of A4 paper in length, excluding cover page and references. The cover page should contain the complete contact information of researcher(s), and a 120–150-word abstract summarizing the research question, methodological approach, and expected contribution.

Submission of proposals is done electronically by using the online form on the call’s announcement page. There are three forms to select from: one for individuals, another for groups of individuals, and a third for non-profit organizations. Details (such as address, gender, nationality, date of birth) of all researchers involved will need to be included in the form and the cover page, the proposal, and short CVs (five pages or less) of researcher/s uploaded. Please familiarize yourself with the form in advance.

Other Considerations

For successful proposals:

Researchers or their institutions (non-profit) will sign a consultant contract or an institutional contractual agreement with UNU-WIDER that follows the UNU conditions of service for Consultant Contracts (CTC), or Institutional Contractual Agreements (ICA).

Researchers/institutions will transfer copyright of research produced under the contract to UNU-WIDER. The purpose of this copyright transfer is to allow UNU-WIDER to effectively negotiate with top academic publishers in order to seek the most desirable possible publication outlet for a related set of papers/studies. If no (further) publication is to be expected by UNU-WIDER, the copyright can be transferred to the author(s). Any material published externally thereafter resulting from this body of work should carry due acknowledgement of UNU-WIDER as the original commissioning institute. A total research honorarium will be paid for the work undertaken. Submission of a budget is not required for the proposal.

Please submit your application by 12 January 2024. Any questions on the proposal process should be sent to All queries and responses will be published on the call for proposals announcement page. Selected answers will be updated on a rolling basis.

25 October 2023: Launch of request for research proposals

12 January 2024: Application submission deadline

15 February 2024: Target date for informing on decisions

15 August 2024: Target date for submission of first drafts of papers

1st week of September 2024: Target date for work-in-progress workshop

Mid to end-October 2024: Target date for submission of revised near-final draft papers and a one-page summary of key findings

*Knowledge-sharing events will be planned subsequently.

The United Nations University World Institute for Development Economics Research (UNU-WIDER), together with the National Treasury of South Africa, is requesting research proposals under the second phase of the Southern Africa – Towards Inclusive Economic Development (SA-TIED) programme. The papers generated under this Request for Research Proposals (RfRP) will be published as a part of the macro-fiscal analysis and policy modelling workstream of the programme. Submission deadline: 15 September 2022, 23:59 UTC+3.

Arguably, one of South Africa’s main challenges is to generate economic growth that is inclusive, thus reducing unemployment, poverty, and inequality. Both fiscal and monetary policy might play a role in this. Investigating the roles of fiscal and monetary policy and understanding the nature and drivers of investment and economic growth in South Africa, the following are priority research areas:

• The role of fiscal anchors (fiscal targets) to guide sustainable fiscal policymaking and execution.
• Fiscal risk as a key component of fiscal policymaking.
• The macro-fiscal position in support of sustainable and inclusive economic growth.
• The determinants of (potential) economic growth, investment, and total factor productivity.
• The co-ordination of fiscal and monetary policy in support of macroeconomic stability and sustainable economic growth.
• Monetary policy and inflation; micro- and macro-prudential policy and financial stability, and economic growth.

Against this backdrop, UNU-WIDER together with the National Treasury of South Africa announce a Request for Research Proposals on topics within the above research areas.

UNU-WIDER and the National Treasury of South Africa invite proposals from qualified researchers for papers examining the questions as outlined above. Papers that pass initial screening will be considered for publication under UNU-WIDER copyright as an SA-TIED research paper and possibly also in the WIDER Working Paper Series. The working papers need to be written in English and limited to 10,000 words or less (inclusive of text, tables, figures, footnotes, references, etc.). Papers may use either theoretical or empirical approaches.

Proposals from individuals (or groups of individuals) as well as non-profit organizations are welcome. Applications from women and South African researchers are particularly encouraged. Proposals may address one or more of the research questions.

1. 1 August 2022: Launch of request for research proposals
2. 31 August 2022: Deadline for questions on the proposal process
3. 15 September 2022: Proposal submission deadline
4. 13 October 2022: Target date for informing on funding decisions
5. 28 February 2023: Target date for submission of first draft of papers
6. Week of 20 March 2023: Target date for work-in-progress workshop
7. 20 April 2023: Target date for submission of revised near-final draft papers and a one-page summary of key findings

Submission of proposals is done electronically by using the online form on the RfRP announcement page. There are three forms to select from: one for individuals, another for groups of individuals, and a third for non-profit organizations. Please familiarize yourself with the form in advance.

Any questions on the proposal process should be sent to by 31 August 2022. All queries and responses will be published on the RfRP announcement page. Selected answers will be updated on a rolling basis.