23 Ecommerce Operations jobs in South Africa

Role Purpose:

The Online Sales Administrator at FRÜT SA (Pty) Ltd is responsible for managing and optimizing sales operations to enhance online customer experience and drive revenue growth. This role ensures the accurate processing of online orders, maintains stock levels, coordinates deliveries, and provides excellent customer service.

Qualifications and Experience:

• Matric certificate/ Grade 12.
• Previous online and/or sales administration experience is a must.
• Sage X3 experience would be considered an advantage.
• Microsoft Suite experience.

Responsibilities:

• Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed.
• Communicate expected delivery dates and follow up with customers to ensure timely delivery.
• Expand and grow online sales.
• Manage the day-to-day online operations.
• Assist with delivery route planning for Online and Drop shipments.
• Check and manage adequate stock levels for online and consignment stores.
• Process returns accordingly with credits and refunds or through coupons.
• Assist with stock take for online stock and consignment stock.
• Process and track online orders from back end to automatic sales order to invoice.
• Ensure all orders are packed timeously.
• Ensure paperwork is completed and filed correctly.
• Assist with Factory Shop and Online orders.
• Manage the and online orders email boxes.
• Follow up immediately on customer queries and complaints, resolving them through excellent customer service.
• Manage sample procedures including recording, issuing, organizing stock and arranging delivery.
• Develop positive working relationships with support in divisions and operations team to ensure proper operational support.
• The sales contact point needs to be occupied at all times during normal business hours.
• Present the company in a professional, pleasant, constructive manner.
• Adhere to high ethical standards and comply with all regulations/applicable laws.

Skills and Knowledge:

• Strong organizational, communicative and administrative skills.
• Strong customer service and problem-solving skills.
• Attention to detail and ability to multitask.
• Calm and professional demeanor.

Benefits:

• Provident Fund.
• Medical Aid.

Who we are
We are a fast-growing global agency empowering creators through performance-driven strategy and marketing. With a strong results culture and team-first approach, we have become one of the Top 25 agencies in our space. This is a fast-paced, high-reward environment  - ideal for someone who thrives under pressure and wants to make real impact.

Who we’re looking for
A driven, strategic Sales & Marketing Manager to lead creator acquisition and build a respected B2B brand presence. If you know how to combine sharp marketing with effective outreach, this is your opportunity to lead, create, and scale.

What you will do:

• Drive outreach to attract and convert high-potential creators

• Manage and optimise outreach team performance

• Test and develop new acquisition channels (e.g. paid, partnerships)

• Build our brand strategy across platforms like LinkedIn & Instagram

• Create content ideas that position us as a thought leader

• Optimise our digital presence for engagement and credibility

What you’ll need:

• Proven experience in marketing, digital media or sales

• Track record in outreach (e.g. LinkedIn, Instagram, email)

• Strong communication and copywriting skills

• Results-focused, structured, and proactive

Bonus skills:

• Paid ads (Meta, Google, LinkedIn)

• CRM or outreach automation experience

• Branding or email marketing experience

• Experience with influencers or creator platforms

What’s in it for you:

• Competitive salary + performance bonuses

• Remote work & flexible hours

• Ongoing development

• Annual in-person retreats

• Big growth potential

Who are we?
We are a fast-growing company with a dynamic online sales team that’s motivated and energetic, but still developing in terms of structure, sales process, and leadership. We are passionate about results and growth - both as a business and for the people in it – and we’re looking for someone who can help shape our future success.

Who we’re looking for
A driven, strategic Sales and Marketing Manager to lead creator acquisition and build a respected B2B brand presence. If you know how to combine sharp marketing with effective outreach, this is your opportunity to lead, create and scale.

What you will do:

• Drive outreach to attract and convert high-potential creators
• Manage and optimise outreach team performance
• Test and develop new acquisition channels (e.g. paid, partnerships)
• Build our brand strategy across platforms like LinkedIn and Instagram
• Create content ideas that position us as a thought leader
• Optimise our digital presence for engagement and credibility

What you’ll need:

• Proven experience in marketing, digital media or sales
• Track record in outreach (e.g. LinkedIn, Instagram, email)
• Strong communication and copy-writing skills
• Results-focused, structured and proactive

Bonus skills:

• Paid ads (Meta, Google, LinkedIn)
• CRM or outreach automation experience
• Branding or email marketing experience
• Experience with influencers or creator platforms

Who we are
We’re a global, fast-growing agency helping digital creators maximise revenue through smart strategies and operational excellence. Our fully remote team works collaboratively, values results, and moves quickly to make an impact.

Who we are looking for
A mid-weight sales operations professional with the drive and potential to grow into a senior role. You will work at the intersection of sales and operations - ensuring backend processes run smoothly, performance metrics are tracked and optimised and the frontend sales team is supported with reporting, follow-ups, and strategic input. While this role doesn’t lead a team at the start, you will be a key contributor to the agency’s growth and success.

What you will do

• Ensure backend sales processes are efficient, accurate, and scalable.
• Track, analyse, and optimise performance metrics.
• Provide the sales team with timely reports, follow-ups, and actionable insights.
• Build strong client relationships to ensure alignment and results.
• Assist in developing high-converting sales scripts and messaging.
• Identify opportunities for growth and improved efficiency across sales operations.

What you need

• Proven experience in sales operations, client engagement, or account management.
• Strong sales mindset and persuasive copywriting skills.
• Data-driven approach with excellent analytical skills.
• Ability to work cross-functionally between sales and operations.
• Fluent English and exceptional communication skills.
• Empathy, high social intelligence, and a feedback-driven style.

Nice to have

• Familiarity with Discord, Telegram, and Google Drive.

What we offer

• Competitive salary + performance bonuses.
• Fully remote with flexible hours.
• Global team in a fast-scaling agency.
• Clear growth path into a senior role.
• Collaborative culture and opportunities for professional development.
• Client relations
• Sales
• Strategy
• Copywriting
• Analytics
• Operations
• Processing
• Communication

Are you ready to embark on an exciting career journey with a leading eCommerce company in the heart of Cape Town, South Africa ? We’re searching for a dynamic Dutch speaking Online Sales Consultant to be a part of their growing team. If you’re passionate about sales, eCommerce, and providing exceptional customer experiences, this job opportunity is tailor-made for you!

Your key job responsibilities as the Dutch speaking Online Sales Consultant in Cape Town, South Africa will include:

• Proactively engage with potential customers through various online channels to drive sales and revenue
• Provide top-notch customer support, answering inquiries and resolving issues promptly and professionally
• Become an expert in our products and services to effectively advise customers and recommend solutions
• Develop and implement sales strategies to meet and exceed targets
• Analyse sales data and trends to identify opportunities for improvement
• Work closely with cross-functional teams to enhance the customer experience and product offerings

Requirements for this Dutch speaking Online Sales Consultant job in Cape Town, South Africa :

• Proficiency in spoken and written Dutch is essential
• Previous experience in online sales or customer service roles is a plus
• A genuine passion for providing exceptional customer experiences
• Comfortable using various online platforms and tools
• Strong verbal and written communication skills
• Motivated by achieving and exceeding sales targets
• Ability to thrive in a fast-paced, evolving environment
• Collaborative attitude and a desire to contribute to the team’s success

If you meet the above requirements for this Dutch speaking Online Sales Consultant job in Cape Town, South Africa , we would like to hear from you! Please send your CV through to today!

Role Purpose

The purpose of the eCommerce Operations Specialist role is to execute operational efficiency across an assigned area and support the delivery of the operational goals and objectives of the eCommerce chapter. The role forms part of an operations team, ensuring the effectiveness of store and distribution operations through streamlining processes and executing training and development. The eCommerce Operations Specialist further supports efficient store operations by conducting frequent store visits, ensuring compliance to operational processes and service standards in store and across driver networks as well as investigating operational inefficiencies and identifying opportunities for improvements. The eCommerce Operations Specialist is an individual who is passionate about the customer and therefore drives processes to ensure the area is fulfilling its promises within agreed service level standards.

Role Description

Store Operations

Ensures a strong relationship is formed with all staff related to Sixty60 Operations:

• Act as hands on support to branches and Help Centre to resolve operational issues.
• Conduct regular store visits to drive performance and ensure processes and procedures are followed.
• Conduct store operational audits to ensure compliance.
• Identify operational inefficiencies through GAP / SWOT analysis.
• Communicate store audit findings and ensure resolution thereof.
• Attend store openings and support with the execution of the entire operational process.
• Coordinate the distribution of marketing material for new store openings.
• Implement operations flow from order injection to stores to handover to the driver and return and conduct product checks to increase the percentage of online orders.

Driver Network Compliance

Forge and maintain a good relationship with 3rd party delivery partners and staff:

• Visit stores to perform daily, weekly, monthly audits of the delivery network.
• Meet with compliance officers in the field to ensure agreed upon checks are conducted
• Ensure drivers obtain and maintain a good public image.
• Investigate driver complaints / discipline issues and resolve to completion.
• Ensure handover processes are adhered to.
• Conduct GAP and root-cause analysis to resolve any network complexities.
• Provide proactive, fast, and reliable feedback on queries and resolutions.

Training and Development

• Conduct needs analysis to understand training and development needs.
• Execute / facilitate training of new or existing processes.
• Draw up operational process flows and standard operational procedures as required.

Qualifications and Experience

• Degree of Diploma in Business, Retail Management, eCommerce or related – (preferred).
• +1 years’ experience in a similar capacity or role, executing store operations processes in a retail environment – (essential).
• Experience executing supply chain and logistics processes within a retail operations environment – (essential).
• Experience executing and facilitating training of retail operational procedures – (essential).
• Proficiency in MS Office 365 with well-developed Excel skills – (essential).

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.