49 Ecommerce Operations jobs in South Africa

Value Proposition

The Shoprite Group is Africa's largest retailer with over 35 million customers and 2,500 outlets. We have recently renewed our commitment to driving the diversification and growth of our Financial Service offerings. This is a super exciting growth opportunity for the Shoprite Group as we endeavour to better understand and partner with our customers to meet their needs, build their trust and optimise the potential of our Financial Service offerings. We need highly talented people to join us in playing a key role in supporting our ambitious plans. We're currently seeking an Epic Owner to lead the delivery of an epic within ShopriteX's Agile Release Train.

Role Purpose

The Epic Owner is responsible for managing the scope and schedules of an epic through to delivery with an Agile-centric approach to prioritization and value delivery. The Epic Owner is further responsible for guiding individual epics from identification through to approval. After the epic is approved, the Epic Owner works with Agile Teams to initiate the development activities necessary to realize the epic's business outcome hypothesis. After the initiation, the Epic Owner may have some ongoing responsibilities for stewardship and follow-up. As the features and capabilities that define the epics are incorporated into the Solution, the Epic Owner returns to other duties or takes responsibility for other emerging epics. Typically, an Epic Owner works with the one (1) to four (4) epics at a time (based on the scope/size of the epic) that falls within their area of expertise and current business mission.

Role Description

• Primary responsibility for introducing the merits of the epic – added value
• Work with stakeholders and subject matter experts to define an epic
• Formulates and elaborates on the epic and analyses it's cost and impact by collaborating closely with other groups in the portfolio
• Define, prioritise and deliver the epic as per the core benefits and outcomes and create a Lean business case and present for approval.
• Participate in Program Increment (PI) Planning, System Demo, and Solution Demo, whenever there is critical activity related to the epic.
• Establish the epic delivery plan during Program Increment (PI) Planning
• Collaborate with Product and Solution Management and System and Solution Architects/ Engineering to decompose the epic into features and capabilities and help prioritize these backlog items in their respective program and solution backlogs.
• Work with Agile Teams that perform research spikes, create proofs of concept, mock-ups, etc
• Coordinate and synchronise epic related activities across delivery teams and business units
• Communicate with stakeholders, escalate impediments, help manage risk and drive relentless improvement
• Proactively manage dependencies, overcome obstacles and help teams deliver effectively
• Highlight bottlenecks and provide solutions for addressing critical path issues
• Collaborate closely with stakeholders to help fill in the solution gaps that often occur
• Encourage collaboration between teams
• Work collaboratively with Product and Solution Management and System and Solution Architects/ Engineering to split the epic into features and capabilities
• Accountable for delivering the epic
• Assist tracking the execution of features and capabilities
• Provide input into the refinement of the Program Backlog
• Understand and report on the progress of the epics to relevant stakeholders

Qualifications and Experience

• Degree in business sciences, information, or technology field - (essential)
• Certified Agile and/or SAFe practitioner - (essential)
• Certified Project Management qualification - (preferred)
• +3 years' experience in an Ecommerce, start up or innovation lead environment with a proven record of accomplishment in an epic and/or agile delivery approach - (essential)
• Experience in business analysis or related technical field with exposure to deployment of formal business analysis methods and tool (application development, technical product owner, deployment/implementation, and infrastructure) - (preferred)
• Experience dealing with stakeholders during the development life cycle - (essential)
• Familiarity with ITIL v2 or 3 - (preferred)

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Company: Perfect Hideaways (Luxury Travel, Living & Real Estate)

Location: Hybrid (with office visits to The Barn in Bergvliet once per month)

Reports to: Head of Brand and Marketing

Role overview

Perfect Hideaways is seeking a seasoned Digital Commerce & Integration Manager to drive the technical and strategic development of our digital platforms. This role blends system integration, web and app development, e-commerce optimisation, and PPC strategy, all with the purpose of fuelling measurable business growth.

This position sits across the Perfect Hideaways umbrella company, with responsibilities spanning Perfect Hideaways Travel, Perfect Hideaways Living, and Perfect Hideaways Real Estate.

Key responsibilities

Integration and technical ecosystem

• Design and manage seamless integrations across WooCommerce, WordPress, plugins, APIs, CRM systems, analytics, and marketing tools.
• Build and refine user flows to create a frictionless journey from discovery through to booking or enquiry.

Web and app development

• Lead the development, maintenance, and optimisation of WooCommerce and WordPress websites across all brands.
• Ensure sites are fast, scalable, secure, and aligned with UX best practices.
• Oversee app development initiatives – either progressive web applications or native apps – to expand customer reach.
• Apply CSS and custom coding expertise to create bespoke functionality, styling, and enhanced user experiences.

SEO strategy and management

• Develop and implement a comprehensive SEO strategy for all brands, aligned with business and marketing goals.
• Conduct keyword research, competitor benchmarking, and on-page optimisation to improve search visibility.
• Ensure technical SEO best practices across all sites, including site speed, schema markup, mobile performance, and indexation.
• Oversee content optimisation, metadata, and link-building strategies to enhance organic traffic.
• Use tools such as Google Search Console, SEMrush, or Ahrefs to monitor rankings, crawl issues, and performance.
• Report regularly on organic traffic growth, keyword rankings, and ROI from SEO initiatives.

PPC strategy and management

• Develop, execute, and optimise PPC strategies across Google Ads, Meta, and other relevant platforms for each business vertical.
• Monitor and adjust campaigns to maximise ROI, conversions, and efficiency.
• Track performance metrics including CPA, CTR, and conversion rates.

E-Commerce leadership

• Enhance e-commerce performance through site feature development, UX improvements, checkout flow optimisation, and A/B testing.
• Manage product listings, site architecture, and promotional strategies across all brands to boost sales and align with positioning.

Business growth and analytics

• Use data-driven insights to measure success, inform decisions, and track the commercial impact of all initiatives.
• Collaborate with Marketing, Product, Content, and Customer Service teams across the three divisions to align digital commerce efforts with overall business goals.
• Provide regular performance updates and recommendations to the Head of Brand and Marketing.

Ideal qualifications

• Experience: 7–10 years in e-commerce, digital integrations, web/app development, and performance marketing.

Technical Skills:

• Advanced knowledge of WooCommerce and WordPress.
• Fluent in CSS and custom coding (JavaScript, PHP or similar).
• Strong experience in plugin integration and API connectivity.
• Strong experience in SEO and supporting software such as Semrush.
• Experience in SMTP, Email marketing platforms such as Brevo (or equivalent).

• Experience in CRM systems such as HupSpot is advantageous.

• PPC Expertise: Proven track record in running high-performing campaigns with measurable ROI.

• Strategic Mindset: Skilled in A/B testing, conversion rate optimisation, and designing user journeys.
• Collaborative Leadership: Experienced in remote team environments and senior stakeholder communication.
• Education: Bachelor's degree in Digital Marketing, E-Commerce, Computer Science, or a related field (or equivalent professional experience).

What we offer

• Fully remote working with bi-monthly in-person collaboration at The Barn, Bergvliet.
• Direct impact on shaping the digital growth of Perfect Hideaways Travel, Living, and Real Estate.
• A dynamic role combining technical innovation with commercial strategy in the luxury sector.
• A competitive, market-related salary

Apply via LinkedIn, or send your CV and a short motivation to

Purpose
The purpose of the Release Train Engineer (RTE) is to drive an Agile Release Train (ART) by steering it to success while navigating the complexity of delivering software in a complex and cross-functional environment. The RTE is a servant leader and coach for the ART, assuring value delivery by effectively facilitating all ART events and processes, communicating with stakeholders, resolving and escalating impediments, managing risks, and driving relentless improvement. The RTE is an individual with a solid grasp of how to scale Lean and Agile practices and resolve unique opportunities and challenges associated with facilitating and continuously aligning a large development program. They further help configure SAFe to business needs, standardising, and documenting practices.

Role Description

• Manage and optimise delivery of the ART, overseeing and managing transition to full operational support.
• Manage and optimise the flow of value through the ART using various tools.
• Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets.
• Establish and communicate the annual calendars for iterations and program increments (PIs).
• Facilitate PI planning readiness by fostering a Continuous Exploration process which drives the synthesis of a vision, a roadmap, and backlogs, and through pre- and post-PI planning meetings.
• Facilitate the PI planning event and summarise team PI objectives into program PI objectives.
• Track the execution of features and capabilities against defined metrics.
• Facilitate periodic synchronisation meetings, including the ART sync at the Essential Level and the value stream sync for Solution Trains.
• Assist with economic decision-making by facilitating feature and capability estimation by teams and the roll-up to Epics, where necessary.
• Manage ART risks and dependencies and escalate and track impediments.
• Provide input on resourcing to address critical bottlenecks.
• Drive collaboration between teams and System and Solution Architects/Engineering.
• Work with Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment.
• Improve the flow of value through value streams by improving and assessing practices associated with DevOps and Release on Demand in the Continuous Delivery Pipeline.
• Help drive the Lean User Experience (UX) innovation cycle.
• Work with the Agile Program Management Office (APMO) on program execution and operational excellence.
• Understand and operate within lean budgets and ensure adherence to Guardrails.
• Facilitate System Demos and Solution Demos.
• Drive relentless improvement via Inspect and Adapt workshops; assess the agility level of the ART and Solution Train and help them improve.
• Foster Communities of Practice and the use of engineering and Built-In Quality practices.

Qualifications And Experience

• Degree or Diploma in Computer Science, Information Technology or a related field – (essential).
• SAFe Certified Release Train Engineer certification or equivalent – (essential).
• Certificate in Leading SAFe or SAFe for Teams – (essential).
• +5 years proven and progressive experience as a Scrum Master, Project Manager or a similar related role for long lived value streams and products with demonstrated proficiency in multiple disciplines, technologies and processes – (essential).
• Demonstrated experience leading teams through large-scale and complex projects from conception to implementation – (essential).
• Comprehensive knowledge and experience in software development in an Agile environment – (essential).
• Expert in Agile tools preferably Target Process and/or JIRA or equivalent – (essential).
• Good understanding of how budgeting works in a Scaled Agile environment along with experience tracking and interpreting meaningful metrics - (preferred).
• Retail or eCommerce industry experience – (preferred).

Key competencies and work ethic

• Agile mindset – Not only understands and teaches the foundations of Agile, but embraces and embodies an Agile mindset. Is value focused and guided by Lean-Agile principles with a solid understanding and application of systems thinking.
• Motivated self-starter with strong integrity, energy and drive and a passion for all things digital.
• Analytical and critical thinker - Able to collect, organise and assimilate disparate and multiple pieces of complex data to guide decision-making. Deals comfortably with ambiguity and able to quickly analyse a situation and organise the team around a solution.
• Decisive with strong organising and prioritisation skills, doing whatever is necessary to keep the train rolling especially when multiple trade-offs are involved, and fast decisions are required. Works smartly, efficiently and effectively. Stays on top of the detail while prioritising and delivering urgent and important tasks.
• A change agent with strong people skills - Energised by working both independently and interdependently within the digital network and across functions. Organizes and prioritizes multiple, overlapping projects at various complexities to meet deadlines.
• Personal influence and a strong servant leader. Ability to lead a multi-disciplinary team through coaching rather than authority. Creates an environment of mutual influence, where teams are enabled to do their best work.
• Coaching skills – Coaches teams to collaborate; provides constructive feedback, instruction, and development guidance to help others excel and deliver value.
• Collaborative partner with good negotiation skills – Able to work independently and collaboratively. Builds credibility quickly while able to establish relationships internally and externally. Manages conflict and challenges well and understands how to drive a high level of focus and achieve agreements with a strong, talented and opinionated team.
• Communication skills – Strong verbal and written communication skills for the purpose of providing and explaining technical and project information to clients, vendors, senior management and teams.
• Business acumen – Understands business principles in the digital environment and what is required to drive success.
• Ability to work under pressure and navigate periods of high demand in a fast-paced environment, balancing priorities/workload throughout the project duration due to tight deadlines.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Digital Commerce: Sixty60 Product Owner

Step into the fast lane of
e-commerce innovation
and join the team behind
Checkers Sixty60
, South Africa's leading on-demand grocery delivery service We're searching for a dynamic and visionary
Product Owner
to take ownership of our core
Order Management processes
. This isn't just a role; it's a chance to help design and manage the delivery of seamless experiences that millions of South Africans rely on daily. You'll be the crucial link, enhancing our robust
backend platform
that empowers our cutting-edge frontend channels to effortlessly create and track every single order, ensuring precision and reliability from 'click' to 'delivered'. Crucially, this platform will also serve our operational support teams, offering them
real-time visibility
into order progress so they can proactively intervene and guarantee our customer service levels are consistently met.

If you're passionate about optimizing complex systems, thrive in a
high-growth, agile environment
, and are ready to tackle challenges that directly impact customer satisfaction and business scalability, this is your moment. You'll translate strategic vision into tactical execution, driving the roadmap for essential order lifecycle features. Come build the future of grocery delivery with us—a place where your work has immediate, tangible impact, and every day brings the excitement of setting new industry benchmarks

Role Description

• Takes the lead in the solution design of new features and works with business stakeholders to create the optimal user experience and assess the impact on the backend.
• Facilitates workshops and leads the requirements gathering process, including creating wireframes and engaging stakeholders for input and sign-off.
• Ensures UI alignment with wireframes and feature requirements, guiding designers and actively participating in demo sessions to substantiate design decisions based on backend knowledge.
• Documents the impact of the user experience on data models, business logic and microservices in detail, including context diagrams, system/data flows, and high-level system integration requirements.
• Review integration and architecture specifications and provides input to ensure they address all requirements.
• Acts as a subject matter expert and guides product development, coaching and supporting junior and senior product owners in their development.
• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.
• Continuously refine and sequence the product backlog :
• Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
• Ensure all user stories are written and that each user story has acceptance criteria.
• Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:
• Provide clear solution direction to the agile team
  (or multiple agile teams)
• Apply economic decision making .
• Sequence user stories based on team PI objectives.
• Balance PI objectives with local team requirements .
• Ensure team backlog readiness for next iteration .
• Include the team in backlog refinement.
• Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.
• Help create a release plan and track progress towards the release of a product.
• Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. Customers being any end-user i.e. consumers, operational users, etc.
• Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
• Test new features in the staging environment (user acceptance testing) in collaboration with business stakeholders, to provide business sign-off on the feature
• Actively promote and advocate product features and customer-first product design incl. high levels of customer empathy.
• Adhere to and improve customer service levels across businesses and service.
• Provide integrated reporting and feedback.
• Engage at a senior level with respect to customer centric product concepts and best practices.
• Serve as a lead subject matter expert to guide product development.
• Coach and support junior and mid-level product owners in their development.

Qualifications and general experience

• Degree in Business, IT, Engineering, Marketing, or another relevant field – (essential).
• Certified Product Owner / certified SAFe Product Owner – (essential).
• +6 years' experience in a Lead or Senior Product Owner role
  , with experience working in an agile team and proven success launching
  new and complex
  product features and translating business strategy and analysis into successful consumer products – (essential).
• Extensive
  experience collaborating across multi-disciplinary teams to deliver complex projects – (essential).
• InDepth
  understanding and experience with analytics and big data – (essential).
• Strong
  commercial experience in digital led business development environments – (essential).
• Extensive
  Customer user and loyalty experience – (essential).
• Solid Knowledge
  of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
• General marketing or retail experience – (essential).
• Ecommerce experience – (essential)
• Exposure to the African digital market and customers – (desired).

Specific experience: On Demand

• 3+ years working as a Product Owner for an online retailer.

Key competencies and work ethic

•
Independent, motivated self-starter
with a
focus and determination to persevere
in a challenging, fast paced environment to achieve high-quality results.

•
Excellent problem-solver
and
analytical thinker
with the ability to focus on what is most important, balance technical constraints, maximise product value and deliver a differentiated product. Considers new solutions to increase product value while verifying the business value delivered by the product and how it aligns with the strategy.

•
Excellent product focus and expertise
with
end-to-end product optimisation
– Translates market and customer feedback into strategic requirements, driving product delivery through an agile release process while leading execution across development and product management. Brings top-quality expertise to manage product requirements, deliver product optimisation and introduce new tools and practices.

•
Customer focused
– Passionate about creating value for customers. Translates customer needs into meaningful experiences, taking a proactive approach to anticipating future customer needs.

•
Business acumen
– Understands company-wide KPI tree; understands company business models, goals and strategies and how they impact on commercial viability and profitability.

•
Collaborative partner
– Effectively leverages the collective intelligence of the team; reaches objectively good negotiation results while maintaining collaborative relationships. Models the company values.

•
Stakeholder engagement skills
– Anticipates and aligns stakeholder needs across business areas. Communicates and aligns the vision and strategy across product and technology teams; engages with stakeholders on the product development process and product management mindset.

•
Leadership and influencing skills
– Empower and inspires others to deliver their best; identifies conflicts or roadblocks quickly and resolves them independently; creates an atmosphere of enthusiasm and commitment; coaches and supports junior and mid-level product owners in their development.

•
Communication skills
– Strong communication and moderation skills; writes thought-leadership communications; comfortable preparing and giving presentations to large, senior audiences.

• Is
curious and adaptable
, finds agile and rapid ways of implementing innovative solutions fast. High degree of comfort with ongoing technological and organisational change.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Role Purpose
The purpose of the Digital Commerce Operations Specialist role is to execute operational efficiency across an assigned area and support the delivery of the operational goals and objectives of the Digital Commerce chapter. The role forms part of an operations team, ensuring the effectiveness of store and distribution operations through streamlining processes and executing training and development. The Digital Commerce Operations Specialist further supports efficient store operations by conducting frequent store visits, ensuring compliance to operational processes and service standards in store and across driver networks as well as investigating operational inefficiencies and identifying opportunities for improvements. The Digital Commerce Operations Specialist is an individual who is passionate about the customer and therefore drives processes to ensure the area is fulfilling its promises within agreed service level standards.

Role Description
Store Operations
Ensures a strong relationship is formed with all staff related to Sixty60 Operations:

• Act as hands on support to branches and Help Centre to resolve operational issues.
• Conduct regular store visits to drive performance and ensure processes and procedures are followed.
• Conduct store operational audits to ensure compliance.
• Identify operational inefficiencies through GAP / SWOT analysis.
• Communicate store audit findings and ensure resolution thereof.
• Attend store openings and support with the execution of the entire operational process.
• Coordinate the distribution of marketing material for new store openings.
• Implement operations flow from order injection to stores to handover to the driver and return and conduct product checks to increase the percentage of online orders.

Driver Network Compliance
Forge and maintain a good relationship with 3rd party delivery partners and staff:

• Visit stores to perform daily, weekly, monthly audits of the delivery network.
• Meet with compliance officers in the field to ensure agreed upon checks are conducted
• Ensure drivers obtain and maintain a good public image.
• Investigate driver complaints / discipline issues and resolve to completion.
• Ensure handover processes are adhered to.
• Conduct GAP and root-cause analysis to resolve any network complexities.
• Provide proactive, fast, and reliable feedback on queries and resolutions.

Training and Development

• Conduct needs analysis to understand training and development needs.
• Execute / facilitate training of new or existing processes.
• Draw up operational process flows and standard operational procedures as required.

Qualifications And Experience

• Degree of Diploma in Business, Retail Management, eCommerce or related – (preferred).
• +1 years' experience in a similar capacity or role, executing store operations processes in a retail environment – (essential).
• Experience executing supply chain and logistics processes within a retail operations environment – (essential).
• Experience executing and facilitating training of retail operational procedures – (essential).
• Proficiency in MS Office 365 with well-developed Excel skills – (essential).

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

A new opportunity has arisen for a digital e-commerce assistant to join this athletic retailer on a temporary basis. This role is to start immediately, therefore ideal candidates must not be on notice.

The company is a well-known online retailer selling sporting apparel and accessories based in east London.

• Day to day website operations and order management tasks
• Analysing and reporting digital marketing /SEO performance spends
• Inspecting landing pages, product information and checkout options
• Assisting with with decisions about promotions and product launches
• Collaborating with stakeholders to ensure the rollout of website changes

The successful candidate will have relevant ecommerce/digital experience across trading, VM and merchandising.

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme. This role could also go permanent, which would bring a generous benefits package, including staff discount, to the successful candidate.

As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out!

A new opportunity has arisen for a digital e-commerce assistant to join this athletic retailer on a temporary basis. This role is to start immediately, therefore ideal candidates must not be on notice. This company is a well-known online retailer selling sporting apparel and accessories based in east London.

Candidates will be responsible for:

• Day to day website operations and order management tasks
• Analysing and reporting digital marketing /SEO performance spends
• Inspecting landing pages, product information and checkout options
• Assisting with with decisions about promotions and product launches
• Collaborating with stakeholders to ensure the rollout of website changes

The successful candidate will have relevant ecommerce/digital experience across trading, VM and merchandising.

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.

This role could also go permanent, which would bring a generous benefits package, including staff discount, to the successful candidate.

As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out!

The E-commerce & Digital Content Coordinator will oversee the day-to-day management of the brands’ online stores and customer communications. This role ensures smooth online operations, consistent product presentation, engaging newsletters, and alignment between in-store and online activity.

The ideal candidate is detail-oriented, proactive, and experienced in e-commerce coordination or content management, with a strong understanding of online retail workflows.

Key Responsibilities

Website Management

• Upload and update product listings, imagery, descriptions, and pricing.

• Maintain daily accuracy of product availability and stock levels.

• Conduct daily site checks to ensure correct functionality, pricing, and visuals.

• Manage new collection and product launch updates.

• Regularly refresh and improve the site’s layout, visuals, and overall user experience.

Email & Customer Community

• Plan, design, and distribute weekly newsletters to subscribers and customers.

• Manage the email database and ensure customer information is current and segmented appropriately.

• Develop engaging email campaigns for new ranges, in-store promotions, and exclusive offers.

• Maintain brand consistency across all written and visual content.

Coordination & Reporting

• Liaise with external social media agencies to align online content with marketing activity.

• Collaborate with retail teams in Sandton and Cape Town to ensure stock and promotional accuracy.

• Generate weekly and monthly reports on online performance, sales, and engagement metrics.

Requirements

Qualifications & Experience

• 3–5 years’ experience in e-commerce coordination, online merchandising, or digital content management.

• Experience with Shopify, WooCommerce, or similar e-commerce platforms.

• Competency in email marketing platforms such as Mailchimp or Klaviyo.

• Basic image editing and layout skills (Canva, Photoshop, or similar).

• Strong understanding of e-commerce workflows and stock coordination.

Skills & Attributes

• High attention to detail and accuracy.

• Organised, deadline-driven, and proactive in problem-solving.

• Strong written communication and visual presentation skills.

• Collaborative team player with excellent coordination ability.

• Interest in fashion, retail, and brand development.

Key Responsibilities

Manage and update property management systems (e.g., Mews, Breezeway, Airtable).

Coordinate routine and emergency maintenance with suppliers and internal teams.

Maintain accurate property records including inventory, utilities, and compliance documents.

Schedule cleaning, linen deliveries, and turnaround tasks.

Support guest check-in/check-out processes, including ID checks and pre-authorisations.

Monitor operational inboxes and escalate issues to relevant departments.

Track supplier invoices and assist with reconciliation and admin tasks.

Support onboarding of new properties (key safes, listings, systems setup).

Identify and follow up on recurring maintenance or guest issues.

Keep property listings, descriptions, and photos updated across all channels.

Essential Skills & Experience

1–2 years in an operational, administrative, hospitality, or property role.

Excellent communication skills and written English.

Tech-savvy: confident with tools like Mews, Breezeway, Airtable, Slack, or other PMS systems.

Strong attention to detail with problem-solving skills.

Ability to multitask and remain calm under pressure.

Self-motivated with strong time management in a remote environment.

A customer-first mindset with a passion for service excellence.

Desirable

Experience in serviced apartments, hotels, or hospitality operations.

Knowledge of property compliance requirements (FRA, EICR, etc.).

Experience working with remote teams.

Tech Requirements:

A reliableWindows PC or laptop(Mac/Chromebooks not accepted) – screenshot of "About this PC."

A stablefibre line connection(20 Mbps upload & download) – copy of latest invoice as proof

A headset

Apower backupin case of outages

Copy ofISP contract or invoice.

Screenshot of anOVH speed teston PC/laptop

Why Join Us?

Fully remote work with a UK-based property company.

Opportunity to grow in the hospitality and property operations sector.

Be part of a dynamic team supporting a fast-expanding serviced apartment portfolio.

If you're a proactive Property Operations Assistant looking for a remote role in UK property management, we'd love to hear from you.

This role not for you? Check out our full live jobs listing

Between 1 - 3 Years