82 E Commerce jobs in South Africa

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

The primary mission of our Account Manager is to be in charge of maintaining a good relationship with your assigned clients while ensuring that our products and services are bringing results for our clients. This will include coming up with innovative ideas for clients’ marketing campaigns, monitoring the performance of such marketing campaigns, and keeping an open channel of productive and fruitful communication with our clients.

You will also be responsible for leading teams consisting of professional Copywriters, Designers, and Account Managers’ Associates to ensure that your assigned clients’ marketing campaigns are executed smoothly. This involves activities such as outlining the client's campaign calendar, briefing new campaigns, delegating creative work, and ultimately overseeing the timely delivery of marketing campaigns.

• Effectively managing, overseeing, and ensuring that the marketing campaigns of your assigned clients are executed and performing well
• Building and maintaining a strong relationship with your assigned clients to ensure peak productivity, open communication, and establishing trust between our clients and Hustler Marketing
• Being in charge of the planning, development, and execution of marketing strategies (consisting of email campaigns, SMS campaigns, pop-ups, and flows) for your assigned clients (meaning that you’ll be managing about 40 unique marketing campaigns per month)
• Ensuring that the needs and expectations of your assigned clients are managed and met
• Working to improve the results from email marketing for your assigned clients
• Collaborating with team members to respond to client requests promptly
• Working alongside a team of experienced marketing professionals productively and harmoniously to ensure that the highest quality marketing campaigns are delivered to our clients
• Continuously staying in contact with your assigned clients, including leading and attending regular meetings with your clients
• Collecting and analyzing data to understand the consumers’ demographics and trends to forward the clients' marketing agenda and drive better results, setting new goals weekly
• Regularly reporting on the performance of the email marketing campaigns for your assigned clients, including reporting on aspects like revenue from email marketing, best-performing campaigns, results from A/B testing, and the measures taken to improve and optimize client revenue
• Working with the Service Department to maintain high work standards and ensuring that the set targets for your assigned clients are met in terms of Key Performance Indicators (KPIs)
• Keeping a tight grip on client churn (especially for your assigned clients), and implementing strategies to prevent clients from leaving the company, with the assistance of the Service Director
• Troubleshooting and assisting with any issues related to clients’ satisfaction and the performance of marketing campaigns as developed and executed by our team
• Being able to effectively and productively work with any type of client with minimal supervision
• Working on various tasks as part of the team of Account Managers
• Participating in the Account Managers’ group calls
• Participating in the training and skill-building sessions for Account Managers within the Service Department to improve their skills, performance, and overall expertise
• Acting as a liaison between clients and cross-functional teams to ensure the successful implementation of new services and products offered by Hustler Marketing
• Continuously working to identify new opportunities to expand services offered to clients through regular communication and relationship building
• Using data analysis techniques to create targeted campaigns for upselling our services to our client segments, and to present these service offers to clients in a compelling manner
• Continuously working to discover industry-wide best practices and standards and present your findings to the Account Managers’ Lead, the Head of Account Managers, and the Service Director
• Being available to assist with all internal service-related needs from other departments
• Directly reporting to the Account Managers’ Leads, the Head of Account Managers, and the Service Director (in that structural order)

• Full-time commitment while meeting our general availability for office hours
• An average of 140 tracked hours per month consistently
• Fixed-rate monthly salary paid in USD
• Receive contractor status after signing our non-disclosure agreement

• Exclusivity agreement (nullifying the possibility to work in a position of a similar nature while working for Hustler Marketing)

• Committing to a 30-day notice period after the first two months (with the first two months being the trial-and-adaptation period paid at full rate)
• Regular performance reviews every 9-12 months, with the first one being after 3-6 months
• Re-evaluation of the role and workload after 6-12 months

The ideal candidate must be someone with extensive working experience in managing client accounts effectively, as well as experience in email marketing. Such experience should include managing a team consisting of marketing professionals (such as Account Managers’ Associates, Designers, Copywriters, and other team members) to deliver marketing campaigns that are focused on driving sales.

The Account Manager must be able to act swiftly upon receiving urgent requests from clients and must be able to work consistently with high levels of accountability.

The right person will be professional and also have considerable leadership and managerial experience, as well as strong communication, presentation, and interpersonal skills to effectively communicate with clients and internal teams. Having been an Account Manager before, or having any agency experience is a great advantage.

Familiarity with various tools such as Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite is a must for this role. The candidate should also feel comfortable working in a remote environment. Availability, accountability, professionalism, responsiveness, and consistency are highly important factors for us, so the Account Manager should display these qualities when it comes to workload commitments and general availability during office hours.

• At least 12 months of experience working in a digital marketing role, together with at least 6 months of working experience in an email marketing field (Preference will be given to candidates who have worked with remote teams and team members from different countries or have any account management or agency experience)
• A proven track record of achieving success in a leadership role is a must, especially leading a team of creatives to deliver quality work that meets the needs of clients
• Must have the ability to work independently without compromising on work standards
• Must be highly accountable, responsive, and have an excellent ability to meet deadlines
• Great aptitude for working with people, problem-solving, and thinking critically / analytically, as these skills are essential for meeting the needs of our clients and resolving any issues or queries
• Possesses a growth and results-driven mindset, and can handle and implement constructive criticism
• Any remote work experience is a major advantage
• Excellent interpersonal skills to clearly and effectively communicate with clients as well as marketing professionals in our Service Department
• Must possess great problem-solving skills as it is essential for working with clients and resolving any queries, complaints, or issues
• Must have the ability to learn and adapt quickly, and possess excellent time management skills and high levels of focus, productivity, and efficiency
• Any knowledge or experience with email marketing, e-commerce, or Klaviyo is a huge plus

• Familiarity with working autonomously and managing your time (remote work experience is a plus)
• Must be available and responsive during office hours (Mondays to Fridays between 3-6 PM BCN time)
• Must consistently work 30-35 hours per week (i.e, 140 hours per month)
• Must have a stable internet connection and a laptop or PC, as well as be able to attend virtual video conferences
• Excellent verbal and written communication skills in English. You must be fluent in English, although English doesn't have to be your native language
• Being open to receiving feedback and constructive criticism and improving on it, as well as giving feedback of similar nature productively to your team

WHO ARE WE?

Iconic British brand ghd is a global leader in high-end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!

Merging science and innovation, with luxury beauty and style; ghd pioneers new technologies and beautiful designs to create the most technically advanced hair tools in the world. Developed by leading scientists in the dedicated ghd Research and Development laboratory in Cambridge, ghd tools deliver safer heat styling for hair and have become an essential part of the daily lives of professional hair stylists and consumers globally.

A trusted and loved brand, ghd sells 2 million stylers every year and 5 iconic ghd products are sold every minute. The award-winning ghd tools are used by 200,000 stylists around the world and sold in 30+ countries and more than 45,000 premium salons.

Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day!

LOCATION

This role will be based in our Johannesburg office.

ABOUT THIS ROLE

A full-service digital role that is strategically focused on:

• Growing the brand through its owned e-commerce channel, ghdhair.com/za
• Optimal budget planning across digital marketing channels
• Premium execution of online launches and marketing campaigns
• Increasing brand awareness and maintaining a premium brand image
• Ensuring synergy throughout ghd’s digital eco-system

JOB ROLE AND RESPONSIBILITIES

• Campaign Strategy and Execution: Collaborate with team members on the creation, execution, and optimization of digital marketing campaigns, including paid media, social media, email marketing, and content marketing.

• Performance Media Strategy: Contribute to the brand's growth through 360° digital media strategy planning, execution, and reporting. Coordinate digital media budgets to plan and execute performance marketing campaigns across channels to support business objectives. Work with the local digital team and agencies to optimize paid search, and performance max and assist with all PPC ad copy creation and keyword strategies.

• Website Management: Premium execution on e-commerce site through: full ownership of content management; maintenance; product listings; promotional engine and measurement. Ensure online store functionalities are fully optimized for customer experience and conversion.

• SEO and Analytics: Implement SEO strategies to increase visibility and share of search. Complete performance reporting and keyword research to identify trends, insights, and areas of improvement in branded and generic search terms.

• CRM Strategy and Execution: Grow ghd’s active database through effective strategy execution and CRM management, with a focus on personalization and value creation for customers. Develop and build local e-mailers, segment custom audiences and proofread for 100% accuracy, brand relevance and customer resonance.

• E-commerce Partner Sites: Manage digital content of Selected E-commerce Partners to ensure brand alignment. Execute new product listings, catalogue management, optimizations and on-site display advertising.

• Customer Engagement: Develop strategies to enhance user experience, improve customer engagement, and drive retention through various digital channels.

• Project Management: Rotate lead responsibilities for key projects, including new product launches, seasonal promotions, and performance marketing campaigns.

• Content Management: Create and update digital content for e-commerce sites, hairstyle blogs, and social platforms, ensuring consistency with the brand’s voice.

• Data Reporting and Analysis: Monitor campaign performance, website analytics, and sales trends. Weekly and monthly KPI tracking with objectives set to provide actionable insights and learnings that contribute to informed business decisions.

• Teamwork: Collaborate within digital team to share ideas, end-to-end planning and execution of projects, consistent communication with internal and external stakeholders.

REQUIREMENTS

• Relevant qualification with certification in marketing, digital marketing, e-commerce or similar.
• 2-4 years of experience in digital marketing, managing an e-commerce site, or a similar role.
• Proficient in digital marketing platforms such as Google Ads, Pmax, Meta, TikTok Ads Manager, and email marketing tools.
• Strong understanding and experience in SEO, GMC, MCC, and analytics tools such as Google Analytics 360.
• Experience with e-commerce platforms such as SAP; Shopify; Magento or WooCommerce is advantageous.
• Has worked with digital marketing and media agencies.
• Strong project management skills with the ability to multitask; work under pressure; meet deadlines and a flexible approach to handling changing priorities.
• Excellent written and verbal communication skills. Proven record of copywriting skills.
• Meticulous attention to detail.
• Ability to work autonomously, and within a dynamic team-driven environment.
• Excellent analytical skills, with a strong understanding of KPI performance and highly proficient in Microsoft Office.

VALUES

We at ghd are proudly committed to our five core Company Values and aim to attract and retain employees who truly live and breathe these in everyday life at ghd.

• Collaborative – WE act as One Team with aligned focus and priorities.
• Creative – WE deliver unforgettable brand and product experiences that delight.
• Courageous - WE are bold, and we move fast to do what matters most
• Connected - WE put consumers and professionals at the heart of everything we do.
• Committed - WE act as accountable owners, responsible for creating a positive impact on business, people and the planet.

Notice to Employment businesses/ Agencies.

ghd does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. ghd shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

We are a boutique digital marketing agency specializing in helping e-commerce brands scale and thrive online. We're looking for a proactive, detail-oriented Account Manager to be the bridge between our clients and our internal operations team.

If you have a background in digital marketing agencies, enjoy client-facing roles, and thrive in fast-paced environments where communication and organization are key this could be the perfect role for you.

• Be the primary point of contact for a portfolio of e-commerce clients.

• Lead and participate in regular client calls to understand needs, priorities, and goals.

• Translate client feedback and action items into clear instructions for the internal team.

• Work closely with operations, creative, and marketing specialists to ensure tasks are completed on time and to spec.

• Monitor project timelines, deliverables, and performance metrics.

• Maintain strong, trusting relationships with clients by consistently providing value and communication.

• Agency experience is required ideally in a digital marketing or e-commerce environment.

• Strong organizational and project management skills with the ability to juggle multiple clients and deadlines.

• Clear and professional communication skills both written and verbal.

• Proactive mindset you anticipate client needs and move projects forward without waiting to be asked.

• Familiarity with digital marketing services such as email marketing, paid ads, content strategy, and/or Shopify is a plus.

• Experience with tools like Asana, Slack, Google Workspace, ClickUp, or similar platforms.

• E-commerce experience or familiarity with working with DTC brands is a plus , but not a must.

• Small but mighty team with a focus on collaboration and excellence.

• Remote-first work culture.

• Opportunity to work with exciting and growing e-commerce brands.

• Supportive, process-driven environment that values communication and ownership.

Syntech is a rapidly growing technology distributor dedicated to improving lives through innovative technology. Our diverse product range includes cutting-edge smart home devices, the latest gaming gear, consumer electronics, and a wide array of commercial solutions.

We are looking for a dedicated E-commerce Listing Assistant to join our dynamic marketing team based in Cape Town.

As the E-commerce Listings Assistant , you will play a crucial role in our listings team. Your responsibilities will include supporting the creation, optimisation, and management of product listings across our platforms, ensuring content is accurate, engaging, and meets industry standards. Additionally, you will maintain listing workflows and manage content storage.

As the E-Commerce Lead, you will drive the execution and continuous improvement of PEP’s online selling strategy. Your focus will be on achieving sales and profit targets through seamless online store operations and exceptional customer experience. This includes optimizing processes, leveraging technology, and building strong, collaborative relationships across the value chain. You will also manage key third-party partnerships, ensuring all service-level agreements are met and commercial relationships are aligned with business objectives.

KEY RESPONSIBILITIES

Lead the development and execution of PEP’s online commerce growth strategy.

Drive cross-functional initiatives across IT, Marketing, Supply Chain, Merchandise, Operations, and Finance.

Collaborate on digital marketing, customer relations, and logistics to deliver seamless customer experiences.

Create a long-term strategic roadmap for process improvement and innovation.

Profitability

Achieve and exceed revenue, margin, cost, and budget targets with site traffic conversion plans.

Present business insights and performance improvements to internal and external stakeholders.

Continuously assess and enhance operational efficiency.

Customer Data

Use analytics to understand and influence customer behavior, improving conversion and reducing bounce rates.

Work with Marketing to grow the online customer base and improve retention.

Enhance and evolve all digital sales channels for optimal customer experience.

Technology

Oversee third-party web development and tech providers to meet SLA commitments.

Negotiate contracts and integrate technical solutions with business operations.

Identify new technology trends and customer engagement opportunities.

Merchandise and Planning

Collaborate with the merchandise team on seasonal planning, forecasting, and inventory alignment.

Develop exclusive online product strategies and endless aisle opportunities.

Ensure product visibility, timely uploads, and campaign execution aligned to the trading calendar.

Management

Build and lead a high-performing cross-functional e-commerce team.

Drive digital transformation initiatives in alignment with business goals.

Job Advertisement: E-commerce Administrative Staff

Company: Kwik Kat Distributors
Location: Pretoria CBD
Employment Type: Contract

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About Us:
Kwik Kat Distributors is a premier distributor of high-quality homeware and kitchenware items, specializing in providing our customers with an exceptional online shopping experience. We pride ourselves on our wide range of products, competitive prices, and commitment to customer satisfaction. We are currently seeking a detail-oriented and proactive E-commerce Administrative Staff member to join our growing team.

Position Overview:
The E-commerce Administrative Staff member will play a crucial role in managing and optimizing our online store operations. This position requires a dynamic individual with a strong understanding of e-commerce platforms, excellent organizational skills, and a passion for delivering superior customer service.

Key Responsibilities:
- Manage product listings, including adding new products, updating existing listings, and ensuring accurate product information across all e-commerce platforms.
- Monitor inventory levels and coordinate with the warehouse team to ensure timely restocking of popular items.
- Process online orders, returns, and exchanges, ensuring a seamless customer experience.
- Handle customer inquiries and resolve issues through various communication channels (email, chat, phone).
- Assist in the development and implementation of marketing strategies to drive online sales.
- Analyze sales data and generate reports to identify trends and opportunities for improvement.
- Collaborate with the marketing and design teams to create engaging content for product descriptions, banners, and promotions.
- Maintain the overall look and functionality of the online store, ensuring it is user-friendly and up-to-date.

Qualifications:
- Previous experience in e-commerce administration or a related field.
- Proficiency with e-commerce platforms such as Shopify, WooCommerce, or Magento.
- Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent organizational and multitasking abilities.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Basic understanding of SEO and digital marketing principles is a plus.
- High school diploma or equivalent; additional qualifications in business, marketing, or a related field are advantageous.

Benefits:
- Competitive salary.
- Paid time off and holiday pay.
- Opportunities for professional development and career growth.
- Employee discounts on company products.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to Jobslin. Please include E-commerce Admin Application - (Your Name) .

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Kwik Kat Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Join our team and help us enhance the online shopping experience for our customers!

This is an exciting opportunity for an experienced E-Commerce Developer to join the fast-growing Nurture Brands Group of companies.

As an E-Commerce Specialist, you will develop and support e-commerce platforms for the Nurture Brands group of companies.

Responsibilities:

1. Develop and maintain e-commerce websites that are user-friendly, efficient, and secure.
2. Improve website performance and customer experience through continuous optimization and testing.
3. Ensure seamless integration of third-party tools and applications.
4. Collaborate with internal teams to understand business requirements and deliver solutions that meet those needs.
5. Stay up to date with the latest technologies and trends in e-commerce development.
6. Develop tools for monthly reports and dashboards as required.
7. Monitor analytics and metric results.

1. Bachelor's degree in Computer Science or a related field, or equivalent work experience.
2. Preferably 3 years of experience developing e-commerce sites using Shopify, with a deep understanding of Shopify's APIs, apps, and webhooks.
3. Strong programming skills in PHP, with experience building backend systems and databases.
4. Experience with version control tools such as Git will be beneficial.
5. Familiarity with cloud platforms, such as AWS or Google Cloud, and with containerization technologies, such as Docker and Kubernetes will be beneficial.
6. Ability to analyze and interpret data and apply the necessary skills and expertise to provide solutions.
7. Sound planning and organizing skills.
8. Ability to work with multiple deadlines and under pressure to accomplish business objectives.

This is an exciting opportunity for an experienced E-Commerce Developer to join the fast-growing Nurture Brands Group of companies.

As an E-Commerce Specialist, you will develop and support e-commerce platforms for the Nurture Brands group of companies.

Responsibilities:

1. Develop and maintain e-commerce websites that are user-friendly, efficient, and secure.
2. Improve website performance and customer experience through continuous optimization and testing.
3. Ensure seamless integration of third-party tools and applications.
4. Collaborate with internal teams and understand business requirements and deliver solutions that meet those needs.
5. Stay up to date with the latest technologies and trends in e-commerce development.
6. Develop tools for monthly reports and dashboards as required.
7. Monitor analytics and metric results.

1. Bachelor's degree in Computer Science or a related field, or equivalent work experience.
2. Preferably 3 years of experience developing e-commerce sites using Shopify, with a deep understanding of Shopify's APIs, apps, and webhooks.
3. Strong programming skills in PHP, with experience building backend systems and databases.
4. Experience with version control tools such as Git will be beneficial.
5. Familiarity with cloud platforms, such as AWS or Google Cloud, and with containerization technologies, such as Docker and Kubernetes will be beneficial.
6. Ability to analyze and interpret data and apply the necessary skills and expertise to provide solutions.
7. Sound planning and organizing skills.
8. Ability to work with multiple deadlines and under pressure to accomplish business objectives.

Job Summary:

The E-commerce Coordinator will manage the day-to-day operations of our online store. This role involves overseeing product listings, ensuring accurate and compelling content, managing promotions, and coordinating with various departments to drive online sales and enhance the customer experience.

Requirements:

• +3 years in ecommerce operations (preferably in Barcode industry)
• Proven experience in online store management platforms and digital marketing strategies
• Bachelor’s Degree in Marketing, Business, E-commerce, or a related field.
• Knowledge of graphic design tools (e.g., Adobe Photoshop)
• Analytical skills to assess sales data, market trends, and customer behavior
• Strong vendor management skills
• Ability to create engaging product listings and marketing content
• High level of initiative, creativity, and adaptability in the ever-changing e-commerce landscape
• Exceptional problem-solving abilities
• Knowledge of customer service best practices
• Ability to analyze data and create reports
• Excellent communication and interpersonal skills
• Keen attention to detail and organizational prowess

Responsibilities:

• Develop and implement ecommerce strategies to increase revenue and improve customer experience.
• Manage and optimize ecommerce platforms to ensure high uptime, fast load times, and seamless user experience.
• Coordinate with cross-functional teams to ensure efficient ecommerce operations, including inventory management, logistics, and customer support.
• Analyze and report on ecommerce performance metrics to identify areas for improvement and growth opportunities.
• Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
• Lead and mentor ecommerce team members to develop their skills and achieve company goals.
• Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
• Ensure compliance with all applicable laws and regulations related to ecommerce operations.