52 Documentation Specialist jobs in South Africa

Technical Writer / Documentation Specialist

Western Cape, Western Cape Exclusively Remote

Posted 3 days ago

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Job Description

workfromhome

Technical Writer / Documentation Specialist
We are seeking askilled and tech-savvy Technical Writer with over 2 years of experience in documentation, knowledge management, and process mapping. Proven ability to develop and maintain both technical and non-technical documentation, including automation workflows, API integrations, SOPs, onboarding guides, and internal policies. Adept at interviewing cross-functional stakeholders to gather insights and translating complex concepts into clear, user-friendly content.

Highly organized and detail-oriented, with experience using platforms like Confluence, Google Drive, and Notion. Known for creating scalable templates and maintaining documentation standards to support clarity and consistency. Thrives in dynamic environments and takes initiative to identify and close documentation gaps. A clear communicator who brings curiosity, precision, and structure to every project.

Key Responsibilities
  • Develop and maintain internal documentation for technical processes (e.g., automation workflows, software integrations, API interactions).
  • Document non-technical business processes such as SOPs, onboarding guides, and department policies.
  • Interview stakeholders and team members to gather insights, requirements, and context.
  • Translate complex technical language into understandable formats for non-technical audiences.
  • Organize and publish documentation within internal tools such as Confluence, Google Drive, or Notion.
  • Create templates and standards to ensure documentation is consistent and scalable.
  • Identify and fill documentation gaps proactively.
Required Qualifications
  • 2+ years of experience in documentation, technical writing, or knowledge management.
  • Strong writing, editing, and proofreading skills.
  • Tech-savvy
  • Comfortable interviewing and collaborating with team members across departments.
  • Experience using documentation platforms such as Confluence, Notion, or Google Docs.
  • Ability to manage multiple documentation projects simultaneously with attention to detail.
Key Traits
  • Clear communicator both written and verbal.
  • Detail-oriented and highly organized.
  • Curious and proactive in understanding business processes.
  • Comfortable in both structured and fast-changing environments.
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IVDR Documentation Specialist

Cape Town, Western Cape Greys Personnel

Posted 2 days ago

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Position: Supplier Quality IVDR Documentation Specialist

Location: Brackenfell, Western Cape

Employment Type: 12 Months (Limited Duration Contract)

Job Summary:

As a Supplier Quality IVDR Documentation Specialist, you will serve as the primary liaison between Supplier Quality, Procurement, and suppliers, ensuring the seamless coordination and management of all documentation required for In Vitro Diagnostic Regulation (IVDR) submissions. You will also play a vital role in related supplier quality activities, supporting the organization in driving compliance, efficiency, and continuous improvement in supplier quality processes.

Minimum Qualifying Criteria:
  • Bachelors or Masters Degree in Life Sciences, Data Science, or related field.
  • Alternatively, completed training as a communication/documentation specialist, technician, or laboratory technician with equivalent relevant experience.
  • Strong analytical and risk-based thinking skills.
  • Excellent communication skills in English (both written and verbal).
  • Proficiency in Google Workspace and SAP.
  • Strong interpersonal skills and attention to detail.
  • Experience in the med-tech sector or knowledge of production, document management, and quality systems (ISO13485, ISO9001, IVDR).
  • German language proficiency.
Roles and Responsibilities:
  • Coordinate, organize, and manage supplier IVDR documentation for verification activities.
  • Support IVDR verification and related tool management processes.
  • Act as the main point of contact between suppliers, Supplier Quality, Procurement, and other stakeholders regarding IVDR documentation.
  • Assist with Supplier Corrective Action Requests (SCARs) and supplier onboarding processes.
  • Monitor supplier performance and assist in audit preparation.
  • Contribute to other supplier quality initiatives as required.
How to apply:

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Clinical Documentation Specialist (RN)-REMOTE

Western Cape, Western Cape Hahhh

Posted 3 days ago

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Clinical Documentation Specialist (RN)-REMOTE page is loadedClinical Documentation Specialist (RN)-REMOTE Apply remote type Remote Caregivers (Primarily Remote) locations Worcester, MA University Campus time type Full time posted on Posted 2 Days Ago job requisition id R25107445Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account .

Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00 am - 4:30 pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5401 Clinical Documents Specialists

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Drawing upon clinical knowledge and experience, closely collaborates with physicians and other team members to ensure that patient records accurately document the status, complexity and intensity of patient conditions and care.

I. Major Responsibilities:

1. Works collaboratively with physicians, nurses, and other staff to ensure accurate and complete medical record documentation to appropriately reflect severity of illness and risk of mortality.
2. Reviews inpatient medical records for identified payer populations or clinical specialties upon admission and throughout hospitalization. Analyzes clinical status of patient, current treatment plan and past medical history and identifies potential gaps in physician documentation.
3. Communicates with attending physicians either verbally or electronically to validate observations and suggest additional and/or more specific documentation.
4. Supports Physician leaders with focused documentation reviews and special projects as directed.
5. Supports appropriate documentation for coding, reimbursement and quality purposes.

License/Certification/Education:
Required:
1. Massachusetts licensure as a registered nurse required
Preferred:
1. Bachelor’s degree preferred

Experience/Skills:
Required:
1. Experience in direct patient care, case management, utilization review or equivalent required.
2. Knowledge of clinical documentation practices and principles and ICD-10-CM diagnosis codes required.
3. Excellent interpersonal skills and demonstrated ability to interact with physicians in a collaborative and professional manner.
4. Ability to effectively use specialized computer based systems for gathering, reporting, and analyzing critical data.


Preferred:
1. 1-3 years of CDI experience preferred

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.

Similar Jobs (2) Registered Nurse (PD) remote type On-site (100% Onsite) locations Worcester, MA University Campus time type Part time posted on Posted 17 Days AgoRegistered Cardiac Ultrasound Technologist, Per Diem remote type On-site (100% Onsite) locations 2 Locations time type Part time posted on Posted Yesterday

Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands.

We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.

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Bursary: Information Management (IM)

Johannesburg, Gauteng Valterra Platinum

Posted 5 days ago

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Join to apply for the Bursary: Information Management (IM) role at Valterra Platinum

2 days ago Be among the first 25 applicants

Join to apply for the Bursary: Information Management (IM) role at Valterra Platinum

Company Description

Valterra Platinum, formerly Anglo-American Platinum, is a leading primary producer of platinum group metals (PGMs), with integrated mining, smelting, and refining operations in South Africa and Zimbabwe, marketing the metal we produce globally. Following our demerger from Anglo American plc, Valterra Platinum is now an independent, publicly listed company with a primary and secondary listing on the Johannesburg and London stock exchanges respectively.

Company Description

Valterra Platinum, formerly Anglo-American Platinum, is a leading primary producer of platinum group metals (PGMs), with integrated mining, smelting, and refining operations in South Africa and Zimbabwe, marketing the metal we produce globally. Following our demerger from Anglo American plc, Valterra Platinum is now an independent, publicly listed company with a primary and secondary listing on the Johannesburg and London stock exchanges respectively.

As we embark on this exciting new chapter, Valterra Platinum is positioned to define and pursue its own strategy, anchored in operational excellence, sustainability, and value creation for the long-term. With full accountability for our performance and growth, we are focused on strengthening our capabilities across the entire PGM value chain, from mine to market.

Our independence empowers us to deepen our commitment to stakeholders and lead with purpose – to Unearth Value to Better Our World. We remain steadfast in our ambition to be the world’s foremost producer of platinum group metals, while embedding safety and sustainability in everything we do.

Power Your Future with an Information Management Bursary

Unlock your potential with financial support, hands-on experience, and a pathway to a rewarding career in Information Management . Join us in shaping the future of digital innovation, cybersecurity, automation, and artificial intelligence.

Information Management Bursary Opportunity

We are inviting second, third, and fourth-year students pursuing degrees in Information Management or related fields to apply for our bursary programme. This is a valuable opportunity for motivated individuals to receive full financial support, gain hands-on experience, and access career development resources that pave the way for a successful future in the digital and data-driven world.

Apply today and be a part of something bigger, your journey starts here.

Job Description

About the Valterra Platinum Bursary Opportunity

Our bursary covers comprehensive support to help you succeed in your studies and career.

If You Are Selected, You Will Receive

  • Full coverage of your tuition fees for the duration of your studies up to Honours Level.
  • University residence accommodation, including meals, where applicable.
  • Paid vacation work opportunities to gain practical experience.
  • A chance to work on real-world challenges at our operations, preparing you for the workplace.
  • Ongoing mentorship to guide your academic and personal development.
  • Entry into our graduate programme upon successful completion of your studies.

Qualifications

Qualifications supported under this bursary

  • Bachelor of Information Technology (Information Systems) or similar fields of study; OR
  • Bachelor of Commerce (BCom) with specialisation in Information Systems – or similar fields of study

Eligibility Criteria

Applicants Must Meet The Following Criteria

  • Be currently enrolled full-time for a Bachelor of Information Technology (Information Systems) or similar fields of study OR Bachelor of Commerce (BCom) with specialisation in Information Systems – or similar fields of study at a recognised South African university.
  • Be in your second, third, or fourth year of study.
  • Demonstrate academic excellence and commitment to your field of study with a minimum final overall academic average of 65%.

Applications MUST Be Accompanied By

  • CV
  • A full academic transcript
  • A copy of your South African Identity Document
  • Proof of Address (Either a municipal account OR a letter from a local tribal authority)

Ensure all required documents are uploaded as part of your submission. We’re reviewing applications as they come in and moving quickly to give candidates the best possible experience. Due to the volume of interest, incomplete applications will unfortunately be declined.

Investing in our immediate communities

Preference for our bursary programme will be given to learners from communities in and around our operations, in line with our commitment to local socio-economic development. Our South African processing operations are in Rustenburg in the North West Province and in Polokwane in the Limpopo Province. Our mines are located in Thabazimbi, Burgersfort and Mokopane in the Limpopo Province.

Additional Information

Inclusion and Diversity

Valterra Platinum is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfill their potential.

Valterra Platinum has a zero tolerance to dignity harms, these include all acts of gender-based violence, bullying, harassment and victimisation. Ensuring the safety of our employees extends beyond physical safety and includes the eradication of harmful behaviours from our workplace. This responsibility extends to everyone at Valterra Platinum both during work hours and outside of work. We are unconditional in creating a respectful, inclusive, and safe working environment to ensure that no colleague will be violated or harassed under our watch.

How To Apply

To apply for this role, please complete the online application form available via this job advert. Ensure all required documents are uploaded as part of your submission.

We’re reviewing applications as they come in and moving quickly to give candidates the best possible experience. Due to the volume of interest, incomplete applications will unfortunately be declined.

Visit our careers page at Date : 21 August 2025

Privacy policy - Valterra Platinum

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Production
  • Industries Mining

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Head of Aeronautical Information Management & Systems

Johannesburg, Gauteng ATNS SOC Limited

Posted 3 days ago

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Job Description

Head of Aeronautical Information Management & Systems

Listing reference: atns_000585

Listing status: Online

Apply by: 30 January 2025

Position summary

Job category: Others: Transport and Logistics

Location: Johannesburg

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Applications are invited for the position of Head: Aeronautical Information Management and Systems (Peromnes Grade 5) based at OR Tambo Air Traffic Control Centre – Aeronautical Information Management Unit. The successful applicant will be reporting to the Chief Operating Officer. The purpose of this role is to ensure the provision of aeronautical information management, infrastructure, resources, and service delivery that meet and satisfy reasonable requirements of the aviation community, in line with ICAO standards and recommended practices (SARPs) as well as SACAA Regulations and Technical Standards.

Key Responsibilities

Strategic Alignment - Develop, implement and manage the Aeronautical Information Management (AIM) strategy aligned with effective air traffic management services; Drive delivery of projects/initiatives on time and within budget; Analyze trends and metrics to inform the development of solutions aligned to ATNS objectives.

Aeronautical Information Management - Ensure aeronautical data and information are available for air navigation; Manage AIM systems for access to flight information and e-flight plans; Ensure compliance with AIRAC schedules; Manage integrated aeronautical information and ensure quality-assured data; Drive system improvements and identify AIM projects.

Required Minimum Qualifications and Experience

  1. Postgraduate qualification in Business Management / Leadership.
  2. Minimum 8 years’ experience in aeronautical information service delivery, with at least 5 years at management level.

Alternative Qualifications - Candidates without a postgraduate qualification may apply if they have:

  1. Air traffic control experience (aerodrome, approach, or area control).
  2. Formal leadership training or Management Development Program.
  3. Minimum 10 years’ experience in air traffic management operations, with at least 7 years at middle management level.

Note: Candidates appointed with alternative qualifications must achieve the required postgraduate qualification within three years, sponsored by ATNS.

ATNS is an equal opportunity employer that strives for a diverse workforce. This position will be filled in line with ATNS’ Employment Equity Plan, encouraging candidates from designated groups to apply.

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Head of Aeronautical Information Management & Systems

Johannesburg, Gauteng ATNS SOC Limited

Posted today

Job Viewed

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Job Description

Head of Aeronautical Information Management & Systems

Listing reference: atns_000585

Listing status: Online

Apply by: 30 January 2025

Position summary

Job category: Others: Transport and Logistics

Location: Johannesburg

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Applications are invited for the position of Head: Aeronautical Information Management and Systems (Peromnes Grade 5) based at OR Tambo Air Traffic Control Centre – Aeronautical Information Management Unit. The successful applicant will be reporting to the Chief Operating Officer. The purpose of this role is to ensure the provision of aeronautical information management, infrastructure, resources, and service delivery that meet and satisfy reasonable requirements of the aviation community, in line with ICAO standards and recommended practices (SARPs) as well as SACAA Regulations and Technical Standards.

Key Responsibilities

Strategic Alignment - Develop, implement and manage the Aeronautical Information Management (AIM) strategy aligned with effective air traffic management services; Drive delivery of projects/initiatives on time and within budget; Analyze trends and metrics to inform the development of solutions aligned to ATNS objectives.

Aeronautical Information Management - Ensure aeronautical data and information are available for air navigation; Manage AIM systems for access to flight information and e-flight plans; Ensure compliance with AIRAC schedules; Manage integrated aeronautical information and ensure quality-assured data; Drive system improvements and identify AIM projects.

Required Minimum Qualifications and Experience

  1. Postgraduate qualification in Business Management / Leadership.
  2. Minimum 8 years’ experience in aeronautical information service delivery, with at least 5 years at management level.

Alternative Qualifications - Candidates without a postgraduate qualification may apply if they have:

  1. Air traffic control experience (aerodrome, approach, or area control).
  2. Formal leadership training or Management Development Program.
  3. Minimum 10 years’ experience in air traffic management operations, with at least 7 years at middle management level.

Note: Candidates appointed with alternative qualifications must achieve the required postgraduate qualification within three years, sponsored by ATNS.

ATNS is an equal opportunity employer that strives for a diverse workforce. This position will be filled in line with ATNS’ Employment Equity Plan, encouraging candidates from designated groups to apply.

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Specialist - SAP Solutions, SAP and CRM CoE, Information Management

Vanderbijlpark, Gauteng ArcelorMittal SA

Posted 3 days ago

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Job Description

Specialist - SAP Solutions, SAP and CRM CoE, Information Management

Listing reference: arcmt_000473

Listing status: Under Review

Apply by: 9 May 2025

Position summary

Job category: IT and Telecommunications

Contract: Permanent

Remuneration: Market Related

EE position: No

About our company

Part of the worldwide ArcelorMittal group with an industrial presence in 27 countries, ArcelorMittal South Africa Limited is the largest steel producer on the African continent, with a production capacity of 5 million tonnes of liquid steel per annum. Both flat and long steel is produced in hundreds of grades and specifications. Steel is as relevant as ever to the future success of our world. As one of the only materials to be completely reusable and recyclable, it will play a critical role in building the circular economy of the future. Steel will continue to evolve, becoming smarter, and increasingly sustainable. At ArcelorMittal, our goal is to help build a better world with smarter steels.At ArcelorMittal South Africa, our "We Care" value drives our unwavering commitment to safety and zero harm for our employees. We seek applicants who share this dedication and are ready to uphold our high safety standards.It is essential to regularly check your emails for updates regarding your application status. We utilise "Wamly”, a one-way recorded interview platform, to streamline our hiring process. Should you receive an invitation to complete a recorded interview, please ensure it is submitted by the specified deadline. Timely completion of this step is crucial for your application to be considered for the opportunity. We appreciate your diligence in this process and look forward to your participation.

Introduction

ArcelorMittal South Africa is looking to recruit a SAP Solutions Specialist

  • Design, implement, and maintain OpenText ECM and SAP DMS solutions.
  • Integrate OpenText ECM with SAP DMS to ensure seamless document management and workflow processes.
  • Integrate OpenText with other systems for example Salesforce CRM
  • Customize and configure OpenText and SAP DMS to meet specific business requirements.
  • Provide technical support and troubleshooting for OpenText ECM and SAP DMS issues.
  • Develop and maintain documentation for system configurations, processes, and procedures.
  • Train and support end-users on the effective use of OpenText ECM and SAP DMS.
  • Collaborate with cross-functional teams to ensure alignment of ECM and DMS solutions with business objectives.
  • Stay updated with the latest developments and best practices in Open Text ECM and SAP DMS technologies
Qualifications :
  • B-Degree / Higher National Diploma / B-Tech (NQF 7/10) in Information Technology or Computer Science
Experience and Requirements:
  • Minimum of 2 years proven experience with OpenText ECM and SAP DMS.
  • Strong understanding of document management principles and best practices.
  • Experience with system integration and customization.
  • Relevant certifications in OpenText and SAP DMS are a plus.
  • Experience with other ECM and DMS platforms
  • Knowledge of SAP modules and their integration with DMS
  • Familiarity with regulatory compliance requirements related to document management
  • General IT networking knowledge
  • Experience with MSSQL
  • Project and incident management experience
  • Minimum of 2 years of experience in one or a combination of the following Operating Systems and Web Services Tools:
  • Windows XP/7/8/10 windows 2019 or later Server
  • Technical experience in any industry standard Database, Programming Languages, Applications and Tool
Personal Attributes :
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
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Specialist - Product to Customer, SAP and CRM CoE, Information Management

Vanderbijlpark, Gauteng ArcelorMittal SA

Posted 3 days ago

Job Viewed

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Job Description

Specialist - Product to Customer, SAP and CRM CoE, Information Management

Listing reference: arcmt_000504

Listing status: Online

Apply by: 28 May 2025

Position summary

Job category: IT and Telecommunications

Contract: Permanent

Remuneration: Market Related

EE position: No

About our company

Part of the worldwide ArcelorMittal group with an industrial presence in 27 countries, ArcelorMittal South Africa Limited is the largest steel producer on the African continent, with a production capacity of 5 million tonnes of liquid steel per annum. Both flat and long steel is produced in hundreds of grades and specifications. Steel is as relevant as ever to the future success of our world. As one of the only materials to be completely reusable and recyclable, it will play a critical role in building the circular economy of the future. Steel will continue to evolve, becoming smarter, and increasingly sustainable. At ArcelorMittal, our goal is to help build a better world with smarter steels.At ArcelorMittal South Africa, our "We Care" value drives our unwavering commitment to safety and zero harm for our employees. We seek applicants who share this dedication and are ready to uphold our high safety standards.It is essential to regularly check your emails for updates regarding your application status. We utilise "Wamly”, a one-way recorded interview platform, to streamline our hiring process. Should you receive an invitation to complete a recorded interview, please ensure it is submitted by the specified deadline. Timely completion of this step is crucial for your application to be considered for the opportunity. We appreciate your diligence in this process and look forward to your participation.

Introduction

Part of the worldwide ArcelorMittal group with an industrial presence in 27 countries, ArcelorMittal South Africa Limited is the largest steel producer on the African continent, with a production capacity of 5 million tonnes of liquid steel per annum. Both flat and long steel is produced in hundreds of grades and specifications. Steel is as relevant as ever to the future success of our world. As one of the only materials to be completely reusable and recyclable, it will play a critical role in building the circular economy of the future. Steel will continue to evolve, becoming smarter, and increasingly sustainable. At ArcelorMittal, our goal is to help build a better world with smarter steels.

  • Demand Management within the SAP domain
  • Manage Customer Satisfaction
  • Expert knowledge and custodian of specific SAP and other applicable applications in the Order to Cash domain, including supporting utilities, related systems and cross module integration and support
  • Service Level Management – adherence to Service levels as agreed between IM and its stakeholders
  • Detail specification of technical enhancements or new developments on SAP
  • SAP Maintenance and development requests (exploration, business case, approval process, planning, design, configuration, testing and implementation)
  • Communication of SAP changes to users and training of users
  • Adherence to standards
  • Continuous Improvement drive and efficiency of SAP Support within ArcelorMittal South Africa
  • Population of a solution database to improve turnaround of maintenance and support logs
  • Interaction with 3 rd party suppliers and management of the quotation and approval process
  • Continuous exposure and participation in new technology introduction
  • Participation in Special Interest Groups and other local expert groups
Qualifications :
  • B-Degree / Higher National Diploma / B-Tech (NQF 7/10) in Information Technology or Computer Science
  • SAP Accreditaiton will be advantageous
Experience and Requirements:
  • Minimum 2 years relevant experience in the Sales and Dispatch Environment
  • Minimum 2 years relevant experience in the S AP ERP environment
  • SAP configuration and Implementation experience will be an advantage
Personal Attributes :
  • Business Knowledge
  • Exposure to Information management principles
  • Computer Literacy
  • Verbal and written communications skills and documentation skills
  • Strong relationship building ability
  • Good analytical and problemsolving skills
  • Negotiation and persuasive abilities
  • People management skills and networking skills
  • Structured Approach
  • Ability to work in a team and good interpersonal skills
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Management Information Analyst

Durban, KwaZulu Natal Procera

Posted 1 day ago

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Job Description

Department

Procera – Centre of Excellence

Position

Management Information Analyst

Start Date

Fixed term:

Reports To

Continuous Improvement Manager

Purpose Of The Job

To support the Procera business in the sourcing, collation, linking and interpretation of all operational data, producing standardised (timely and effective) daily, weekly, monthly reporting and ad-hoc reports as required

Minimum Qualifications And Experience

  • At least 2 years current experience in a MI Analyst (or BI Analyst) role
  • Experience of producing operational reports (combining operational aspects i.e. people, productivity, sales, customer experience, quality, revenue, cost etc.)
  • Proficient in Microsoft applications Excel (Advanced), PowerPoint, and Word etc.
  • Understanding of inbound and outbound contact centres (ideally gained within a BPO environment)
  • Experience of working with analytics tools i.e. Power BI, Qlik Sense etc. or able to learn rapidly
  • Educated to minimum matric level

Job Responsibilities

Support the Procera business in creation and ongoing production of value-reporting; correlating disparate data sets, analysing and questioning trends, variations and anomalies:

  • Work closely with key stakeholders; – Operational Leadership, Workforce Optimisation, Quality Assurance, Continuous Improvement etc. – to ensure that highly effective reporting is delivered for operational tracking and measurement purposes.
  • Using information to identify emerging trends and provide commentary to the business to ensure material patterns and variations are understood (including best practice and issues/anomalies for investigation).
  • Present and explain the reports and associated MI to the assigned owners/stakeholders.
  • Ensuring accuracy of source data and reports to deliver high levels of integrity in production and reports consistently delivered to agreed timelines.
  • Proactively working with stakeholders to identify new report requirements and with our in-house BI team, working to standardise and automate where possible.

Competencies Required

  • Computer literate (strong Microsoft skills – including advanced Excel, PowerPoint and Word).
  • Working experience of analytics tools i.e. Power BI and Qlik Sense is highly desirable.
  • Excellent numerical, written, and verbal communication skills
  • Strong analytical and problem-solving skills with ability to identify and question patterns / trends within data and to convert into meaningful MI

Profile

  • Probably undertaking a similar role at present in another BPO business and looking to apply knowledge and experience to a new challenge
  • Excellent attention to detail and strong analytical skills
  • Quick learner with the ability to understand complex processes
  • Accountable, responsive and ability to deliver outcomes effectively
  • Self-motivated, effective and capable of prioritisation and working under pressure
  • Curiosity and systems-based approach to analysis
  • Passionate about making a difference

FAIS Or NON FAIS

Salary, incentives & commissions:

TBC

Working Hours

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Information Security Management System (ISMS) Specialist

Midrand, Gauteng Vector Logistics

Posted 3 days ago

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Job Description

Information Security Management System (ISMS) Specialist

Join to apply for the Information Security Management System (ISMS) Specialist role at Vector Logistics

Information Security Management System (ISMS) Specialist

Join to apply for the Information Security Management System (ISMS) Specialist role at Vector Logistics

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

Permanent

Midrand

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

Information Security Management System (ISMS) Specialist is responsible for the end-to-end implementation, maintenance, and continuous improvement of the Information Security Management System (ISMS) in accordance with ISO/IEC 27001 standards. The incumbent will play a pivotal role in ensuring the confidentiality, integrity, and availability of our information assets, while also ensuring compliance with legal and regulatory requirements.

Key Responsibilities

ISMS Development And Implementation

  • Lead the design, implementation, and continuous improvement of an ISMS aligned with ISO/IEC 27001 and other relevant frameworks (e.g., NIST, POPIA, CIS, CSA etc.).
  • Develop, implement, and maintain information security policies, procedures, and guidelines.
  • Assess existing information security practices and recommend improvements.
  • Ensure the organization's ISMS aligns with business needs, regulatory requirements, and industry best practices.

Risk Assessment And Management

  • Perform risk assessments to identify potential security risks to the organization's information assets in alignment to ISO 31000.
  • Develop risk treatment plans and assist in the implementation of risk mitigation strategies.
  • Conduct ongoing risk assessments and audits to ensure the effectiveness of the ISMS.

Compliance And Audits

  • Ensure compliance with ISO/IEC 27001 and other industry standards and regulations.
  • Prepare the organization for certification audits and support the audit process.
  • Coordinate with auditors and certification bodies.
  • Maintain records and documentation to ensure traceability and compliance with ISMS requirements.

Training And Awareness

  • Provide training to staff and management on information security best practices, policies, and compliance requirements.
  • Promote a culture of information security awareness across the organization.
  • Support the creation of an internal security awareness program.

Incident Response And Management

  • Assist in the development and testing of incident response plans.
  • Provide guidance and support in handling information security incidents.
  • Ensure incidents are documented and reported in accordance with regulatory and contractual obligations & assist in post-incident analysis to determine the cause and recommend preventive actions.

Continuous Improvement

  • Define and monitor ISMS-related KPIs and metrics.
  • Monitor and report on the performance of the ISMS, identifying areas for improvement.
  • Monitor compliance with security policies and procedures.
  • Lead regular internal audits to assess the effectiveness of the ISMS.
  • Recommend and implement improvements based on audit findings, risk assessments, and evolving industry practices.
  • Keep up-to-date with emerging threats, vulnerabilities, and regulatory changes.

Vendor And Third-Party Risk Management

  • Assess and monitor third-party vendors and service providers for information security compliance.
  • Assist in the integration of ISMS controls into third-party contracts and SLAs.

Key Relationships

Key Relationship 1

  • This role plays a critical role in managing and maintaining relationships with both internal and external stakeholders.
  • These interactions are essential for ensuring the organization’s security posture is robust and aligned with its strategic objectives.

Qualifications And Experience

Qualifications, Skills and Experience Required for the Job

  • Bachelor’s Degree: A bachelor’s degree in information security, Computer Science, Information Technology, or a related field is required.
  • Mandatory Requirement: ISO27001 Lead Implementer Preferrable: ISO27001 Lead Auditor, Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA)
  • The ISMS Specialist role demands a robust combination of technical expertise, specialized knowledge, and strong leadership abilities. The ideal candidate must have an intrinsic understanding of the ISMS statement of applicability.
  • The ideal candidate should possess in-depth knowledge of information security frameworks such as ISO/IEC 27001, NIST, and CIS Controls. Familiarity with IT governance frameworks (e.g., COBIT, ITIL)., and have extensive experience in risk management, incident response, and compliance, particularly with South African regulations like POPIA and the Cybercrimes Act.
  • Soft skills such as excellent communication, adaptability, attention to detail, and ethical judgment are also vital, enabling the Information Security Compliance Specialist to convey complex security concepts, adapt to evolving threats, and uphold the highest standards of security and privacy within the organization. Experience in BIA, BCM, DR.Include experience in vulnerability management, patching, JML.
  • Minimum of 7-10 years of experience in the field of information security, cybersecurity, or a related discipline, with at least 1-3 years in a managerial or leadership capacity. This experience should include hands-on management of security frameworks such as ISO/IEC 27001 and NIST, as well as significant exposure to risk management, incident response, and compliance with industry regulations.
  • Proven experience of leading ISO/IEC 27001 certification projects and certification maintenance.
  • Experience in working with ISO27001 certification bodies.
  • Development of audit and ISMS remediation plans.
  • Familiarity with data protection laws and industry regulations.
  • Relevant professional certifications such as CISM, CRISC, or CISA, which validate their expertise in key areas of information security. Knowledge of security tools, including Microsoft Sentinel, CyberReason, and Microsoft Defender, is essential for managing the organization’s security posture effectively.

Skills and Competencies

  • Strategic Thinking: Ability to align security strategies with business objectives and anticipate future challenges.
  • Technical Expertise: Knowledge of security frameworks, technologies, and tools, with strong proficiency in threat analysis and mitigation.
  • People Management: Strong leadership skills to build, manage, and effectively leverage external resources.
  • Decision-Making and Judgment: High discretion in making critical security decisions, balancing immediate needs with long-term goals.
  • Collaboration and Communication: Excellent interpersonal skills for engaging with both technical and non-technical stakeholders and building strong relationships.
  • Problem-Solving and Analytical Skills: Strong analytical abilities to assess and resolve complex security issues across organizational boundaries.
  • Compliance and Regulatory Knowledge: In-depth understanding of relevant regulations and standards, ensuring ongoing compliance.
  • Adaptability and Resilience: Ability to adapt to changing security landscapes and manage high-pressure situations.
  • Ethical Integrity: Commitment to upholding the highest ethical standards in all security practices

We look forward to hearing from you!

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Transportation, Logistics, Supply Chain and Storage

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