8 Document Control jobs in South Africa

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We are seeking a proactive and detail-oriented Administrative & Customer Support Specialist to assist with email communications and administrative tasks for a growing B2B-focused business. This is a remote, part-time role ideal for someone with strong written and spoken English communication skills, customer-facing experience, and the ability to think critically and work independently.

Job Highlights

• Hourly Rate : USD 5, the equivalent in your local currency
• Schedule : Monday to Friday, flexible within Eastern Standard Time business hours
• Work Arrangement : Work from home

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process

Key Responsibilities

• Respond to client and customer inquiries via email in a timely and professional manner
• Draft, organize, and manage email correspondence and follow-ups
• Support the business owner with day-to-day administrative tasks as assigned
• Maintain accurate and organized customer records
• Communicate clearly with buyers, store owners, and wholesale clients
• Understand business objectives and contribute to customer satisfaction and relationship management
• Identify ways to streamline processes or improve client communication based on ongoing direction

Requirements

• Must reside within or near the EST timezone (e.g., Eastern Europe, parts of Africa or South America)
• Excellent command of written and spoken English
• Previous experience in a customer-facing role, preferably in a B2B or wholesale environment
• Strong attention to detail and organizational skills
• Ability to take direction, think critically, and work independently without needing micromanagement
• Comfortable with remote communication and task management tools

Preferred Experience

• Working with US-based clients or customers
• Familiarity with wholesale or B2B sales cycles
• Experience supporting small business owners or entrepreneurs

Additional Notes

This role will start with 20 hours per week, with the potential to grow depending on the candidate’s ability to take on additional responsibilities and contribute effectively to the business. The ideal candidate is not just task-oriented but is also a problem-solver who takes initiative.

• Permanent work-from-home
• Immediate hiring
• Steady freelance job

Reminder:

Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device.

ZR_23841_JOB

• Seniority level Associate

• Employment type Contract

• Job function Customer Service and Administrative
• Industries Administrative and Support Services

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South Africa $15,600.00-$9,200.00 1 day ago

Cape Town, Western Cape, South Africa 600.00- 800.00 4 days ago

Cape Town, Western Cape, South Africa $6 0.00- 800.00 4 days ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 1 week ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 4 days ago

Johannesburg, Gauteng, South Africa $6 0.00- 800.00 4 days ago

Cape Town, Western Cape, South Africa 600.00- 800.00 1 week ago

Johannesburg, Gauteng, South Africa 50.00- 50.00 4 days ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 1 month ago

Cape Town, Western Cape, South Africa 600.00- 800.00 3 weeks ago

Johannesburg, Gauteng, South Africa 2 months ago

Pretoria, Gauteng, South Africa 6 days ago

Pretoria, Gauteng, South Africa 5 days ago

South Africa 9,000.00- 18,000.00 4 days ago

Pretoria, Gauteng, South Africa 2 weeks ago

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Founded in Cologne in 2015, our client began their mission to offer solutions for independent living. They are dedicated to providing safe and individualised stairlifts with high-quality components. Their custom-made rail systems and adaptable lift models ensure that their clients can comfortably navigate almost any architectural and staircase situation. Every day, over 13,000 people in Germany experience falls within their homes. Our client addresses this issue by offering tailored solutions for nearly every staircase, ensuring reliable and safe transportation from floor to floor. Their stairlifts meet the stringent safety and quality standards of EN 81-40, and installations are completed quickly, cleanly, and professionally within a few hours. Our client’s passionate daily work connects floors to promote independence and enhance quality of life.

Our client’s service team is dedicated to providing personalised and reliable support. With a focus on proximity and availability, expert staff with decades of experience are on-site throughout Germany, including the Ruhr area, Rhineland, Eifel, Aachen, Stuttgart, and Bavaria. The greatest reward for them is hearing their clients speak about their regained quality of life and daily experiences with the stairlifts. They achieve this through custom-made solutions perfectly tailored to each staircase, narrow rail systems that allow ample space, and a commitment to customer care. By listening carefully and working collaboratively to find optimal solutions, They ensure that their clients feel safe and comfortable. The wide selection of models and colours also allows their clients to make stylish choices that enhance their homes.

Role Overview

As our Senior Office Support, you will play a pivotal role in ensuring smooth day-to-day operations and supporting our team with both administrative tasks and direct client interactions. This role is ideal for someone who is highly organized, resourceful, and enjoys working in a structured environment while having the flexibility to engage with clients and contribute to sales support.

Location: Cape Town, South Africa

Candidate Location: South Africa

Work Type: Hybrid

Job Type: Part Time/full time at later stage

Salary: Open to negotiation

Requirements

• Fluent in German (written and spoken) essential
• Ability to assist customers in a friendly, professional manner
• Excellent communication skills
• Good phone etiquette
• Empathetic and patient
• Strong administrative skills, with at least 5 years of experience in an administrative or office support role, preferably in a senior capacity
• Excellent organization, communication, and multitasking abilities
• Comfortable assisting with telephonic sales and customer interaction
• Proficiency in CRM tools and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Self-motivated, with the ability to work independently and manage time effectively

Responsibilities

• Assisting customer via email or phone call
• Answering calls
• Booking appointments for sales team and technicians
• Performing daily administrative tasks
• Make outbound calls to potential leads and existing clients
• Correspondence, organizing meetings, and maintaining office systems to ensure a well-run environment.
• Sales Assistance: Provide support to our sales team by managing telephonic sales inquiries, following up on leads, and assisting with the preparation of sales materials.
• Client Relationship Management (CRM): Maintain and update the CRM database, ensuring accurate client information and tracking follow-ups to support business development efforts.
• Video Call Coordination: Schedule and assist with video calls, presentations, and online meetings, ensuring smooth communication between team members and clients.
• Documentation & Reporting: Prepare and manage business documents, reports, and presentations as needed, ensuring all data is precise and up to date.
• Cross-functional Support: Collaborate with various departments to streamline communication, support projects, and contribute to a productive work environment.
• Administrative Management: Handle a variety of administrative tasks, including scheduling, managing.

• Conduct online research and prepare summaries, briefs, or comparison documents
• Organize digital files, maintain records, and update internal databases
• Assist with data entry, reporting, and internal documentation
• Support task tracking and documentation within project management tools
• Help coordinate logistics, such as travel research and vendor communication
• Prepare slide decks and assist with presentations when needed
  
  

• 2+ years of experience in administrative, operations, or virtual assistant roles
• Strong research, writing, and documentation skills
• Proficiency in Google Workspace, spreadsheets, and cloud-based systems
• Excellent attention to detail and ability to stay organized across multiple tasks
• Self-motivated, reliable, and process-oriented with strong follow-through
  
  

• Work remotely with flexible hours
• Support a variety of clients and industries
• Contribute to meaningful work while building long-term operational value
• Ideal for those who enjoy independent work and improving systems behind the scenes
  
  

• Conduct online research and prepare summaries, briefs, or comparison documents
• Organize digital files, maintain records, and update internal databases
• Assist with data entry, reporting, and internal documentation
• Support task tracking and documentation within project management tools
• Help coordinate logistics, such as travel research and vendor communication
• Prepare slide decks and assist with presentations when needed

• 2+ years of experience in administrative, operations, or virtual assistant roles
• Strong research, writing, and documentation skills
• Proficiency in Google Workspace, spreadsheets, and cloud-based systems
• Excellent attention to detail and ability to stay organized across multiple tasks
• Self-motivated, reliable, and process-oriented with strong follow-through

• Work remotely with flexible hours
• Support a variety of clients and industries
• Contribute to meaningful work while building long-term operational value
• Ideal for those who enjoy independent work and improving systems behind the scenes

The records management consultant should at least have 10 years’ experience in Records Management.

• To develop and manage an organization-wide records management programme designed to ensure that record keeping and records management practices effectively meet the organization’s objective.
• To ensure that the records management practices of the office comply with the requirements of the National Archives and Records Services of South Africa (NARSSA) Act no. 43, 1996 as amended or its provincial equivalent, as well as other regulatory requirements.

• To ensure that records management is an objective in the government body’s strategy and strategic plan.
• To determine the current record keeping and record management situation and ensure that relevant information is available regarding the record keeping and records management practices of the government body as well as the private sector.
• Ensure that information contained in records is managed effectively throughout the organisation by drafting and implementing a records management policy.
• To ensure that records management staff understand their responsibilities and acquire the necessary skills to manage records effectively.
• To ensure that all records are kept in safe custody.
• To ensure that there is a systematic disposal programme in place.
• To ensure that all audio-visual records are managed according to the prescribed regulatory requirements and good governance.
• To ensure that all electronic records are managed according to the prescribed regulatory requirements and good governance.
• To ensure that there are evaluation criteria in place to monitor compliance with sound records management practices.

• Knowledge of the governmental environment.
• Knowledge of information management.
• Specialist knowledge of records management practices.
• Understanding of the most prevalent systems being used.
• Knowledge of relevant standards as well as the statutory and regulatory framework relating to records management.

• Good communication.
• Teamwork.
• Planning and time management.
• Influencing.
• Managing performance.
• Managing projects.
• Change management.
• Basic understanding of how information systems are designed and process data.
• Thorough understanding of metadata systems.

• Relevant National Diploma or Bachelor’s degree in Information Management and/or Records Management.
• Relevant training presented by the National Archives and Records Services of South Africa or any relevant training institute.

• Extensive experience in the field of paper-based records management.
• Experience in the field of electronic records management.
• Extensive experience as a manager.
• Project management experience.
• Change management experience.

This rapidly expanding legal firm is seeking a tallented Project Manager responsible for the case file lifecycle for multiple international clients. You will need to work closely with the call centre who receive the documents, the accounting team who will bill the clients, and the executive who require a flawless end to end process. This is a role for a senior, experienced PM. The role is office based in Midrand.