899 Dispatcher jobs in South Africa

Company Description

AURA is a technology platform that enables access to the closest vetted private security and medical response units anywhere, anytime, using a connected device. With a mission to provide quick and reliable emergency response, AURA ensures safety and security for users by leveraging advanced technology and a network of professional responders.

Role Description

This is a full-time, on-site role for a Medical Dispatcher, located in the Johannesburg Metropolitan Area. The Medical Dispatcher will be responsible for receiving emergency calls, assessing the situation, and deploying the appropriate medical response unit quickly and efficiently. Additionally, the Medical Dispatcher will monitor the status and location of medical units, provide real-time updates to responders, and ensure proper communication between all parties involved.

Qualifications

• Strong communication and interpersonal skills
• Ability to remain calm under pressure
• Experience in emergency response or dispatching
• Familiarity with medical terminology and emergency response protocols
• Basic computer literacy and ability to use dispatching software
• Excellent problem-solving and decision-making abilities
• Ability to work in a fast-paced, high-stress environment
• Valid HPCSA certification
• PSIRA - advantageous

Company Description

The RTT Group (Pty) Ltd, established in June 1980, specializes in custom supply chain models for various industries. With a focus on cost efficiency, continual improvement, and tailored solutions, RTT integrates delivery models into client supply chains to support strategic goals. Recognized as an industry leader in specialized logistics solutions, RTT's extensive network, infrastructure, and innovative technology ensure timely and complete freight deliveries. Our services include Contract Logistics, On-demand services, Orion ILS logistics, RTT Style, and Courierit, all aimed at exceeding client expectations.

Role Description

This is a full-time on-site role for a Healthcare Dispatcher, located in the City of Johannesburg. The Healthcare Dispatcher will be responsible for scheduling and coordinating the dispatch of healthcare services, ensuring timely and efficient delivery. Daily tasks include managing communication with healthcare providers and patients, updating dispatch logs, addressing inquiries, and ensuring compliance with safety and regulatory standards.

Qualifications

• Experience in scheduling and coordinating dispatch services
• Strong communication and customer service skills
• Familiarity with healthcare regulations and safety standards
• Proficiency in dispatch and logistics software
• Excellent problem-solving and multitasking abilities
• Ability to work in a fast-paced environment and manage time effectively
• Previous experience in the healthcare or logistics industry is a plus
• High school diploma or equivalent; additional education or certification in healthcare or logistics is beneficial

Overview:

We are seeking a highly organized, proactive Service Dispatcher / IT Service Coordinator to join our MSP support operations. This role is critical to our service delivery, ensuring efficient ticket triage, technician scheduling, and customer satisfaction. Candidates should be experienced in ConnectWise PSA and have a working understanding of the Sea-Level Operations Framework for MSPs.

You will act as the "quarterback" of the support team — triaging tickets, managing technician schedules, ensuring SLAs are met, and serving as a key liaison between clients and the technical team.

Key Responsibilities:

Ticket Management & Triage

• Review and triage inbound service tickets, assigning priority based on impact and urgency

• Categorize, schedule, and dispatch tickets using ConnectWise PSA

• Route tickets to the correct resource (onsite tech, remote support, escalations) based on skill and availability

• Ensure proper documentation and time entries in ConnectWise per Sea-Level standards

Scheduling & Resource Coordination

• Schedule onsite and remote support technicians according to skillsets, urgency, and client needs

• Actively manage the dispatch calendar, adjusting in real-time to accommodate emergencies or reassignments

• Coordinate with project teams to avoid resource conflicts

Service Desk Oversight

• Monitor aging tickets and ensure timely follow-ups

• Maintain SLA compliance and escalate risks to team leads or managers

• Be the first point of contact for escalations, ensuring proper communication to clients and internal teams

Client Communication

• Communicate updates to clients on service requests, scheduling, and resolution status

• Maintain professional, courteous, and clear communication through all client interactions

• Ensure ticket closure includes client confirmation and resolution details

Operational Alignment (Sea-Level Framework)

• Follow Sea-Level-recommended workflows for ticket handling, escalation, documentation, and scheduling

• Support and reinforce ConnectWise best practices (statuses, workflows, priorities, SLA tracking)

• Participate in daily huddles and weekly service meetings to review metrics and ticket backlog

• Maintain adherence to KPIs such as First Response Time, Time to Resolution, and Technician Utilization

RequirementsRequired Experience & Skills:

Must-Have

• 2+ years of experience in an MSP or IT support environment

• Proficient in ConnectWise PSA (Service Boards, Dispatch Portal, SLAs, time entries, workflows)

• Working knowledge of the Sea-Level MSP process framework

• Experience managing multiple tickets and technicians across dynamic environments

• Ability to work across multiple time zones, including US hours

Soft Skills

• Excellent written and verbal communication

• Strong organizational and time management skills

• Able to stay calm and professional under pressure

• Attention to detail and ability to multitask effectively

• Client-first mindset

Preferred Qualifications:

• Familiarity with ITIL foundations or similar service delivery standards

• Previous experience in a remote or distributed team setup

• Experience with other ConnectWise modules (Automate, Sell, or Manage integrations)

• Familiarity with NOC or after-hours dispatching

KPIs You Will Be Measured On:

• Time to first response

• Percentage of tickets scheduled within SLA

• Percentage of time entries and notes completed on time

• Technician utilization and billable hours

• Client satisfaction (CSAT) scores on service tickets

Remote Work Requirements

All our positions are fully remote (work from home). To ensure smooth operations, performance, and compliance with our standards, all team members must meet the following requirements:

Internet & Power Backup

• Minimum 100 Mbps fiber internet connection
• Battery backup/power solution for your internet connection to prevent downtime during outages

Device & Hardware

• Bring Your Own Device (BYOD) with battery backup
• Noise-cancelling headset for clear communication on calls and meetings

Minimum Device Specifications

• Intel i5 processor or higher
• 8–16+ GB RAM
• Less than 5 years old
• Device must be dedicated solely to work purposes (no personal use permitted) to ensure cybersecurity compliance

Job Type: Full-time

Pay: R10 000,00 - R22 000,00 per month

Experience:

• ConnectWise PSA (Manage): 1 year (Required)
• SLA Management: 1 year (Preferred)
• IT Ticketing Systems: 1 year (Preferred)
• Ticket Triage: 2 years (Preferred)

Work Location: Remote

Responsibilities:

• Coordinate with warehouse staff to prioritize orders for dispatch
• Inspect and verify all outgoing orders to ensure accuracy and quality
• Pack orders securely and label them properly for shipping
• Document all outgoing orders in the system and maintain accurate records
• Communicate with customers to provide good customer relations and resolve any issues
• Assist with inventory management and stock control as needed
• Maintain a clean and organized dispatch area

Requirements:

• Grade 12 or equivalent
• 3 + years of Dispatch/Warehouse supervisory experience
• Excellent communication and customer service skills
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail and accuracy
• Physical strength and stamina to lift and move heavy furniture items
• Valid driver's license and clean driving record (preferred)

Job Type: Full-time

Pay: R8 000,00 - R10 000,00 per month

Work Location: In person

Company Description

Since 2009, WhizKids Tech has been a trusted partner to organizations navigating the complex intersection of security, compliance, and operational efficiency. We provide end-to-end services including cloud migrations, cybersecurity, strategic IT consulting, and fully managed support to simplify infrastructure, reduce risk, and help teams work smarter. Our personalized approach tailors solutions to meet the specific needs of professional services firms, startups, and enterprises with remote teams.

Role Description

This hybrid role combines
service dispatching
with
Tier 1 technical support
. You'll be the first point of contact for client requests, responsible for triaging, prioritizing, and assigning tickets, while also resolving basic technical issues. You'll play a key role in ensuring smooth service delivery and a great client experience.

Key Responsibilites

Tier 1 Technical Support

• Provide first-level support via phone, email, and ticketing system.
• Troubleshoot and resolve basic issues related to:
• Windows desktops and laptops
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Printers, VPNs, and basic networking
• Password resets and user account issues
• Document all work clearly in the PSA system.
• Escalate complex issues to Tier 2/3 engineers.

Service Dispatching

• Monitor the ticket queue and ensure timely response to all requests.
• Assign tickets based on technician availability, skillset, and priority.
• Communicate with clients to confirm appointment times and expectations.
• Follow up on open tickets to ensure SLAs are met and clients are updated.
• Coordinate with the service delivery manager to optimize technician schedules.

Qualifications

• Basic technical troubleshooting skills and understanding of operating systems and network configurations
• Excellent customer service and communication skills
• Ability to document and escalate issues effectively
• Proficiency in ticketing systems and managing support tickets
• Strong problem-solving abilities and attention to detail
• Ability to work collaboratively in a team environment
• Experience in an IT support role is a plus
• Bachelor's degree in Information Technology, Computer Science, or related field is preferred

What We Offer

• Competive salary in ZAR, paid monthly
• Remote work
• Paid training and certification opportunities
• Exposure to U.S. clients and modern MSP tools
• Growth opportunities as we scale our SA team

Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin

Own the switchboard. Drive orders. Orchestrate events.

You'll:

• Capture same-day orders (zero errors)

• Invoice within 30 mins of confirmation

• Route calls in <10s & log every lead

• Coordinate trade shows/reseller days

Must-haves:

• English & Afrikaans
• Helderberg-based

• Fast, accurate admin & pro phone manner

• CRM/invoicing/Sheets confidence
• Driver's licence & transport

Nice-to-haves:
4x4/overlanding passion; event experience

To Apply (no generic CVs)

: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.

We at Assist World are looking for a highly motivated
Virtual Assistant (VA)
on behalf of client, who thrives in dynamic, fast-paced environments. The ideal candidate will have strong communication skills, be comfortable using AI tools and demonstrate initiative in solving problems and improving processes.

This role begins as a
2-month contract
with the opportunity to transition into a longer-term engagement on a month-to-month basis.

Key Responsibilities

• Manage customer service inquiries with professionalism and empathy across email and other communication channels.
• Support daily operational tasks, ensuring smooth coordination between teams and stakeholders.
• Organize and maintain inboxes, respond to messages, and flag priority communications.
• Utilize AI tools (e.g., ChatGPT, Gemini) to draft, proofread and optimize responses, processes, and documents.
• Assist in developing streamlined processes for efficiency and scalability.
• Provide ad hoc support on special projects as the company grows.

Qualifications

• 3 -5 years experience as a Virtual Assistant, Customer Support Specialist or similar role.
• Strong written and verbal communication skills in English.
• Tech-savvy with the ability to quickly learn and use AI tools, CRMs, and productivity platforms.
• Highly organized, detail-oriented and capable of managing multiple priorities.
• Independent, proactive, and solution-driven mindset.
• Flexible and adaptable to the needs of a startup environment.

Preferred Skills

• Experience in health tech or startup environments.
• Familiarity with project management or customer support platforms.
• Creative problem-solving and process improvement mindset.

Overview

We are seeking highly motivated Customer Service & Sales Specialists with proven experience in both delivering exceptional client support and driving sales results. This is a fast-paced, performance-driven environment where your communication skills, professionalism, and ability to connect with customers will directly impact success.

Key Responsibilities:

Client Engagement

• Handle inbound and outbound calls with professionalism, confidence, and energy.
• Drive sales performance by identifying opportunities, upselling, and closing with impact.
• Improve client service experience, create engaged clients, and facilitate organic growth
• Deliver outstanding customer service by addressing client needs, resolving concerns, and ensuring a positive customer journey.
• Ensure follow up and follow through on all client queries
• Identify any potential errors or obstacles that may arise which might impact client experience,
• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.
• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end
• Lead Management: Handle new case leads from sources such as social media and word-of-mouth.
• Case Creation: Create new case files by capturing essential client details, including name, phone number, and email.
• Client Communication: Manage initial calls through an automated dialer system, ensuring all interactions are professional and timely.
• Scripted Communication: Read the Welcome Script to clients who are interested in proceeding with case creation.
• Consistently achieve performance targets for both quality and sales metrics.
• Work collaboratively within a team while demonstrating personal accountability for results.

Client Verification

• Information Gathering: Collect additional client data on medical conditions, addresses, and financial background
• Agreement Management: Send agreements to clients via crm, confirm receipt, and track signed agreements.
• Data Entry: Update communication logs with call outcomes, reasons for non-continuation, and any additional case details.
• Maintain accurate customer records and ensure compliance with all processes and policies.
• Case Disposition: Disposition calls appropriately based on the client's responses
• Special Cases Handling: Manage interactions for clients with sponsors or minors, ensuring all necessary data is collected and agreements are signed.
• Quality Assurance: Follow quality control measures to ensure accuracy and adherence to procedures during client interactions and case creation.
• Technical Proficiency: Familiarity with using automated dialers (e.g., Vicidial), customer relationship management (CRM) systems, and basic office software.
• Team Collaboration: Willingness to work closely with the Welcome Team Lead and other departments to ensure the smooth handling of cases.

Experience & Qualifications

• Proven track record in both customer service and sales environment
• Must have no less than 12 months customer service experience and 6 months sales experience
• Must be currently active on a dialer or have recent direct face-to-face customer engagement experience (retail, in-person sales, or service)
• Strong communication skills with a voice that sounds incredible over the phone—clear, confident, engaging, and persuasive
• Demonstrated drive, resilience, and hunger to achieve targets
• Ability to adapt quickly, handle objections, and maintain professionalism under pressure
• International customer service experience. (Advantageous)
• Ability to work shifts from 3pm - 3am

We want customer-first specialists who truly care about client needs, can handle conversations with confidence, and are willing to go the extra mile. Sales skills are an advantage, but your service quality, professionalism, and voice presence are what will make you stand out