50 Director Operations jobs in South Africa
Director, Operations Application Services
Posted 4 days ago
Job Viewed
Job Description
Cape Town, South Africa
At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.
What We’re Looking For:
The Director of Operations leads and optimizes the operational efficiency of the Application Services team. This role is crucial for ensuring the timely and accurate delivery of applications to university partners for review and decision into Degree programs. The Director has ownership and accountability to execute against accuracy, cycle time, and volume metrics to meet program, vertical, and department goals, and is ultimately responsible for driving continuous improvement and fostering a collaborative environment within the team. The Director is responsible for anticipating and understanding program cohort needs, risks, and opportunities of the Degree application funnel, with a focus on process development and implementation of strategic or system enhancements that best prepare the team for success in future cohorts. The Director proactively applies necessary technology, resource, and process planning to achieve necessary goals and drive outcomes for the business and university partners. The Director will collaborate with leadership on strategic planning and resource allocation, and support stakeholders via process optimization and program performance management to meet the evolving needs of the organization.
Responsibilities Include, But Are Not Limited To:
- Operational Management:
- Leads managers to oversee the day-to-day operations of the Application Services team, holding them accountable to reaching high levels of adherence to service level agreements.
- Coaches managers to design, implement, and refine operational processes and procedures to improve efficiency, reduce costs, and enhance the quality of Application Services.
- Effectively manages budgetary allocations and staffing levels to optimize operational output.
- Supports, refines, and monitors key performance indicators (KPIs) for Application Services, providing regular reports to leadership and stakeholders on operational performance, service levels, and areas for improvement.
- Stakeholder Relationship Management:
- Translates the Application Services team performance, risks, and opportunities clearly and credibly to key internal stakeholders.
- Understands how both the Application Services team and stakeholders drive outcomes at the company level, and makes key decisions that will support 2U goals across the organization.
- Uses business knowledge and context to drive impactful messaging and change with stakeholders. Understands future trends within Application Services and proactively applies to business and resource planning.
- Collaborates closely with business operations, technology, and product teams to support key stakeholders, understanding application funnel needs and ensures that Application Services effectively support business objectives.
- Strategic Leadership & Planning:
- Develops and executes strategic operational plans for the Application Services team, aligning with overall business objectives.
- Identifies opportunities for process improvement, automation, and technological advancements to enhance service delivery.
- Identifies and mitigates operational risks related to Application Services, ensuring compliance with relevant policies, regulations, and security standards.
- Manages incident resolution, problem management, and change management processes.
Things That Should Be In Your Background:
- 7+ years of relevant work experience.
- 3-5 years of progressive leadership experience managing a team or client relationship.
- Proven leadership experience directly related to managing a team against KPIs or SLAs and/or management of an external vendor relationship.
- Strong relationship management, communication, analytical, and strategic thinking skills.
- Extraordinary organizational skills, attention to detail and excellent follow through is critical.
- Effective stakeholder relationship skills and experience working with upper-level management.
- Highly proactive, self-starter with ability to work in a fast-paced, rapidly changing environment.
- Superior written, oral, presentation and interpersonal communication skills.
- Proficient in Excel, Word and PowerPoint (preferred).
- Experience in Salesforce (or other CRMs), G Suite, Electronic Data Management systems and Tableau (preferred).
Benefits & Culture
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break
2U Diversity and Inclusion Statement
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: .
About 2U LLC
For more than a decade, 2U, LLC. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.
About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
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At 2U, we are committed to an inclusive hiring process. To ensure the promotion of equal opportunities, it's important for 2U to ensure we address employment equity and affirmative action in our business. It's to this end that we request your feedback in terms of your representation.
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In alignment with our commitment to diversity and inclusion it is important to understand how we can support individuals with disabilities to gain meaningful access to our work environment. If you have any questions about the definition of a disability or reasonable accommodations more information can be found here. If you require reasonable accommodation to apply, interview, and then perform a job, please let the Recruiting team know.
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#J-18808-LjbffrDirector of Operations - Built Environment
Posted 13 days ago
Job Viewed
Job Description
Requisition #: ODB-L10
Job title: Director of Operations - Built Environment
Category: Leadership
Contract type: Permanent (Employee)
Full Time
Zutari: Co-creating an engineered impact.
Zutari is a well-established, management-owned engineering firm with almost 90 years' experience. As human-centred engineering consultants and advisors, we are trusted by our clients, business partners, communities, and other stakeholders across Africa.
We co-create engineering solutions that have a positive impact and improve people's lives. Zutari values inclusion and recognizes the importance of a diverse, talented workforce, believing that people need other people to succeed.
As the Operations Director for the Built Environment business unit in Zutari, the incumbent will play an instrumental role in driving the operational success of the business unit. The incumbent is tasked with operationalizing and leading strategic initiatives, managing day-to-day operations, ensuring consistent service delivery, coordinating cross-functional collaboration whilst ensuring the operational efficiencies to achieve Zutari’s business objectives.
This pivotal role requires strong leadership, strategic vision, and the ability to collaborate effectively with internal teams and external stakeholders that deliver exceptional value to our clients whilst ensuring market penetration and the delivery of projects. The incumbent will also be responsible for establishing operational goals, metrics, and KPIs to measure performance and monitor progress at a business unit level.
Role responsibilities
Strategy Formulation and Operational implementation:
- Contribute to the development of a comprehensive strategy for the business unit aligned with Zutari’s overarching goals and objectives.
- Operationalize and monitor the implementation and execution of strategy in the business unit.
- Share insights gained in project delivery to identify opportunities, meet client needs and ensure competitive intelligence.
Service Delivery and Risk Mitigation:
- Support the development of strong and meaningful relationships with clients and stakeholders to understand their needs and deliver tailored solutions.
- Review project technical and commercial delivery approach and risk elements pre-contract to prevent and mitigate downstream delivery risks.
- Ensure project setup according to “The Way We Work” requirements (digital, knowledge management, resourcing, H&S, QES, etc).
- Selection, accreditation and appointment of appropriate Project Executives and Opportunity Managers to lead projects from inception to close out.
- Ensure successful delivery of all projects within the business unit, adhering to quality requirements, timelines and ensuring commercial success.
- Focus on service delivery to ensure client acquisition and retention of key clients.
- Monitor project progress and performance to proactively identify potential risks or issues and implement mitigation strategies to ensure project success.
- Escalate commercial, technical, financial and reputational risks to the appropriate levels.
Resource Management:
- Optimize the efficient use of business unit and Zutari resources to align with current and future work demands, maximizing operational effectiveness.
- Allocate resources effectively, considering project priorities, staff capabilities, and budget constraints.
- Ensure that there is appropriate technical training and development for existing AND new staff to ensure quality work across the business unit.
Operational Management:
- Oversee day-to-day operations, ensuring efficient project delivery, training of employees, resource allocation, and budget management.
- Establish and monitor key performance indicators (KPIs) to drive operational excellence.
- Give guidance to opportunity management, structuring of responses and partner management.
- Implement and oversee technical standards, procedures and compliance within the business unit.
- Monitor financial metrics, analyze variances, and implement corrective actions as necessary to achieve financial objectives.
- Oversee and review change in project scope (variation orders) in support of the project managers.
- Responsible for the financial performance of the business unit, in accordance with business plans and budgets.
- Implement measures to ensure value creation and enhance operational efficiency within the business unit, including proactive cost management initiatives.
- Streamline processes, identify opportunities for improvement, and drive operational excellence across the business unit to enhance productivity.
Collaboration and Co-ordination:
- Ensure effective communication and collaboration across business units to coordinate smooth execution.
- Coordinate seamless integration of solutions and delivery of offerings.
- Build and maintain relationships with key strategic partners, clients, and industry bodies.
Experience/Knowledge
- At least 8-10 years of proven experience in an operations role of a similar nature.
- Experience working in the engineering or consulting profession is preferred.
- Must have a network, and experience working with both private and government clients.
- Proven leadership and management experience in a professional services environment with a focus on operational efficiency.
- Strong understanding of customer relationship management, client services, and account management.
- Ability to identify potential operational risks proactively, assess, develop and implement risk mitigation strategies.
- Proven track record of managing the responses to operational risks and crisis.
- Strong understanding of professional services.
- Exceptional leadership and interpersonal skills, with the ability to inspire and motivate teams.
- Analytical mindset with the ability to leverage data to drive strategic decision-making.
- Excellent communication skills, both written and verbal, with the ability to present to clients and internal stakeholders.
- Ability to adapt to changing client needs and market and industry dynamics to ensure market penetration.
Education / Certification / Membership Required:
- Bachelor’s degree in business, marketing, or a related field.
- Bachelor’s degree in engineering, or a related field.
- Certified Project Management Professional (PMP).
- Registered Engineering Professional (PrEng).
- MBA or similar.
- Strategic thinker with a focus on operational efficiency, business development, and revenue objectives.
- Results-driven and committed to driving a high-performance client-centric culture.
- Strong ethical and integrity principles. Values driven.
- Ability to collaborate effectively with cross-functional, culturally diverse internal teams and external clients.
- Customer-focused, identifying and implementing solutions for customer challenges.
- Ability to adapt quickly, handle changing priorities and work effectively under pressure.
- Willingness to work collaboratively with colleagues and stakeholders to achieve common goals.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Desire to stay updated on policies, regulations, and best practices.
We believe that a diverse workforce is key to our business success. We seek the best people for our jobs based on their skills, qualifications, and experience. We embrace the principle of equal opportunity in employment and work towards eliminating all forms of unlawful discrimination in our employment practices. In support of diversity and the equal opportunity principle, preference will be given to individuals from designated groups in South Africa.
#J-18808-LjbffrDirector of Operations - Built Environment
Posted today
Job Viewed
Job Description
Requisition #: ODB-L10
Job title: Director of Operations - Built Environment
Category: Leadership
Contract type: Permanent (Employee)
Full Time
Zutari: Co-creating an engineered impact. Zutari is a well-established, management-owned engineering firm with almost 90 years' experience. As human-centred engineering consultants and advisors, we are trusted by our clients, business partners, communities, and other stakeholders across Africa. We co-create engineering solutions that have a positive impact and improve people's lives. Zutari values inclusion and recognizes the importance of a diverse, talented workforce, believing that people need other people to succeed.
As the Operations Director for the Built Environment business unit in Zutari, the incumbent will play an instrumental role in driving the operational success of the business unit. The incumbent is tasked with operationalizing and leading strategic initiatives, managing day-to-day operations, ensuring consistent service delivery, coordinating cross-functional collaboration whilst ensuring the operational efficiencies to achieve Zutari’s business objectives.
This pivotal role requires strong leadership, strategic vision, and the ability to collaborate effectively with internal teams and external stakeholders that deliver exceptional value to our clients whilst ensuring market penetration and the delivery of projects. The incumbent will also be responsible for establishing operational goals, metrics, and KPIs to measure performance and monitor progress at a business unit level.
Role responsibilities
Strategy Formulation and Operational implementation:
- Contribute to the development of a comprehensive strategy for the business unit aligned with Zutari’s overarching goals and objectives.
- Operationalize and monitor the implementation and execution of strategy in the business unit.
- Share insights gained in project delivery to identify opportunities, meet client needs and ensure competitive intelligence.
Service Delivery and Risk Mitigation:
- Support the development of strong and meaningful relationships with clients and stakeholders to understand their needs and deliver tailored solutions.
- Review project technical and commercial delivery approach and risk elements pre-contract to prevent and mitigate downstream delivery risks.
- Ensure project setup according to “The Way We Work” requirements (digital, knowledge management, resourcing, H&S, QES, etc).
- Selection, accreditation and appointment of appropriate Project Executives and Opportunity Managers to lead projects from inception to close out.
- Ensure successful delivery of all projects within the business unit, adhering to quality requirements, timelines and ensuring commercial success.
- Focus on service delivery to ensure client acquisition and retention of key clients.
- Monitor project progress and performance to proactively identify potential risks or issues and implement mitigation strategies to ensure project success.
- Escalate commercial, technical, financial and reputational risks to the appropriate levels.
Resource Management:
- Optimize the efficient use of business unit and Zutari resources to align with current and future work demands, maximizing operational effectiveness.
- Allocate resources effectively, considering project priorities, staff capabilities, and budget constraints.
- Ensure that there is appropriate technical training and development for existing AND new staff to ensure quality work across the business unit.
Operational Management:
- Oversee day-to-day operations, ensuring efficient project delivery, training of employees, resource allocation, and budget management.
- Establish and monitor key performance indicators (KPIs) to drive operational excellence.
- Give guidance to opportunity management, structuring of responses and partner management.
- Implement and oversee technical standards, procedures and compliance within the business unit.
- Monitor financial metrics, analyze variances, and implement corrective actions as necessary to achieve financial objectives.
- Oversee and review change in project scope (variation orders) in support of the project managers.
- Responsible for the financial performance of the business unit, in accordance with business plans and budgets.
- Implement measures to ensure value creation and enhance operational efficiency within the business unit, including proactive cost management initiatives.
- Streamline processes, identify opportunities for improvement, and drive operational excellence across the business unit to enhance productivity.
Collaboration and Co-ordination:
- Ensure effective communication and collaboration across business units to coordinate smooth execution.
- Coordinate seamless integration of solutions and delivery of offerings.
- Build and maintain relationships with key strategic partners, clients, and industry bodies.
Experience/Knowledge
- At least 8-10 years of proven experience in an operations role of a similar nature.
- Experience working in the engineering or consulting profession is preferred.
- Must have a network, and experience working with both private and government clients.
- Proven leadership and management experience in a professional services environment with a focus on operational efficiency.
- Strong understanding of customer relationship management, client services, and account management.
- Ability to identify potential operational risks proactively, assess, develop and implement risk mitigation strategies.
- Proven track record of managing the responses to operational risks and crisis.
- Strong understanding of professional services.
- Exceptional leadership and interpersonal skills, with the ability to inspire and motivate teams.
- Analytical mindset with the ability to leverage data to drive strategic decision-making.
- Excellent communication skills, both written and verbal, with the ability to present to clients and internal stakeholders.
- Ability to adapt to changing client needs and market and industry dynamics to ensure market penetration.
Education / Certification / Membership Required:
- Bachelor’s degree in business, marketing, or a related field.
- Bachelor’s degree in engineering, or a related field.
- Certified Project Management Professional (PMP).
- Registered Engineering Professional (PrEng).
- MBA or similar.
- Strategic thinker with a focus on operational efficiency, business development, and revenue objectives.
- Results-driven and committed to driving a high-performance client-centric culture.
- Strong ethical and integrity principles. Values driven.
- Ability to collaborate effectively with cross-functional, culturally diverse internal teams and external clients.
- Customer-focused, identifying and implementing solutions for customer challenges.
- Ability to adapt quickly, handle changing priorities and work effectively under pressure.
- Willingness to work collaboratively with colleagues and stakeholders to achieve common goals.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Desire to stay updated on policies, regulations, and best practices.
We believe that a diverse workforce is key to our business success. We seek the best people for our jobs based on their skills, qualifications, and experience. We embrace the principle of equal opportunity in employment and work towards eliminating all forms of unlawful discrimination in our employment practices. In support of diversity and the equal opportunity principle, preference will be given to individuals from designated groups in South Africa.
#J-18808-LjbffrDirector of operations – msf ubuntu
Posted today
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Job Description
Director of operations - built environment
Posted today
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Job Description
Director of operations - built environment
Posted today
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Job Description
Director of operations – msf ubuntu
Posted today
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Sales Operations Director
Posted 9 days ago
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Job Description
Founded over 16 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication for issuers, acquirers and payment networks. We offer highly scalable products with a track record of success across multiple continents.
Entersekt enables secure digital transactions for leading financial institutions globally. We exist to create a world where everyone can transact digitally without fear or compromise. Currently, we protect the digital transactions of over 210 million active users on our platform and hold 120 active patents that recognize innovation in digital security, payments, and user experience. Entersekt offers customers secure authentication and digital payments experiences that remove unnecessary friction. Entersekt has a diverse product portfolio and aggressive roadmap that positions the company well to sustain competitive advantage as it expands globally with emphasis on North America and European markets.
The Role
As theSales Operations Director, you will lead the strategy, systems, and processes that drive sales productivity and performance. You’ll be responsible for optimizing the end-to-end sales lifecycle, from pipeline management and forecasting to territory planning and performance analytics. This is a high-impact leadership role that will work closely with the Sales, Marketing, Finance, and Product teams to support scalable growth.
Responsibilities
- Develop and maintain a comprehensive set ofsales reporting which includes forecasting, pipeline analysis, and performance metrics to drive data-informed decisions.
- Develop and maintaindashboards and KPIs to track sales effectiveness and identify areas for improvement.
- Partner with Finance, the People Office and Commercial Leadership to develop and managecompensation plans , quotas, and territory assignments.
- LeadCRM optimization and ensure data integrity and accuracy across sales platforms (e.g., Salesforce, HubSpot).Liaise with upstream and downstream stakeholders for data quality improvement.
- Drivecontinuous improvement initiatives to enhance sales velocity and client acquisition.
- Maintain standard pricing and associated toolsets and templates for efficient commercial proposal generation.
- Collaborate with Marketing and Product teams to align GTM strategies and lead management processes.
- Deal Governance
- Provide specialized opportunity assistance where custom commercial proposals might be required.
- Maintain and enforce the opportunity governance framework.
- Assist with re-contracting existing clients on standardized commercial models.
- Design and implement scalable sales framework, processes, tools, artifacts, and systems to support a high-performing sales organization.
- Ensure alignment betweenSales, Marketing, and Productteams to create effective sales content.
- Custodian of all Sales Assets.
- Support onboarding and ongoing training programs for commercial team members.
Skills and Experience
Successful candidates for this role will generally possess the following qualifications and skills:
- 7+ years of experience in Sales Operations, Revenue Operations, or related roles inSaaS or Fintech .
- Strong understanding ofB2B sales processes, pipeline management, and forecasting methodologies.
- Bachelor’sdegree in Business, Finance, or related field; MBA is a plus.
- Excellentcommunication and presentation skills, with the ability to influence sales teams and leadership.
- Data-driven mindset, with the ability to measure the impact of enablement initiatives.
- Stronganalytical and problem solving skills.
- Experience withdata analysis and modelling.
- Experience working withSalesforce, Microsoft PowerBI, Gong or similar sales and reporting tools would be an advantage.
Personality Attributes
- Strategic Thinker – Able to see the big picture and align sales operations with broader business goals.
- Analytical and Data-Driven – Passionate about sales metrics, KPIs, and process optimization.
- Detail-Oriented – Ensures accuracy in content and processes while keeping the big picture in mind.
- Resilient and Adaptable – Thrives in a high-growth, constantly evolving environment.Maintains composure under pressure and adapts quickly to change.
- Collaborative – Works well with cross-functional teams and builds strong relationships.
- Excellent Communicator – Can convey complex ideas in a simple, compelling way.
We place a lot of value on how we treat prospective employees and appreciate the time and effort that goes into job hunting. That is why we aim to keep the hiring process as quick and seamless as possible while ensuring the best possible fit for both you and the company.
Working at Entersekt is truly a dream. You get exposed to cutting-edge technology, colleagues who are leaders in their fields, and an awesome working environment that includes flexible hours, remote work, and plenty of growth opportunities.
Apply for this position by following the "apply now" tab and or viewing our other roles at Entersekt Careers page.
Entersekt is an Equal Opportunity Employer:
We are committed to building an inclusive and diverse workforce that reflects the global communities we serve. For all South Africa-based roles, preference will be given to candidates from historically disadvantaged groups, in accordance with local Employment Equity objectives.
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#J-18808-LjbffrOperations Director EMEA
Posted 13 days ago
Job Viewed
Job Description
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
The Operations Director EMEA is responsible for strategic development and daily operations of the Mercury Marine & Lankhorst Taselaar Distribution Centers network in EMEA. Accountable for operational efficiencies and effectiveness, financial performance, continuous improvements delivery, staff engagement and development, as well as developing the best-in-class industry technologies, tools and capabilities required to satisfy customers and suppliers needs. The Operations Director has the operational leadership of EMEA Operations including Distribution Centers, Facilities and Maintenance management (warehouses, buildings and offices), HSE (within DCs environment), Quality/ISO management and drives an enhanced customer experience through the Customer Support functions integration. Leads and reports to the SMT the short-, medium- and longer-term evolution of the EMEA DCs and Facilities optimisation strategy, transformational plans to drive improved asset and capacity utilisation, enhanced operational efficiencies, to finally deliver a more consistent customer experience at a lower cost to serve.
Accountabilities:
Based on solid relevant experience, the Operations Director achieves results with clear strategy, goal setting, planning, and consistent follow-up, always involving his/her team.
(S)/He embraces the company values and is driven by a will to make a difference. Finally, (s)he can switch seamlessly between tactic and strategic actions.
Projects and Strategy
- Elaborates and manages the strategy and direction of the Mercury EMEA Distribution Operations (including HSEQ), ensures the necessary process improvements and upscaling in line with business growth.
- Elaborates and drives the strategic planning and direction of the Mercury EMEA Facilities Management (including warehouses, buildings and offices), ensures infrastructures requirements, general compliance, capacity and budget are in line with business growth.
- Leads the EMEA Operations and Facilities Management Teams, with dotted lines to HSE, to ensure business strategy is effectively conducted through tactical plans and initiatives.
- Develops and leads, alongside with SMT, the property management strategy and related supporting plan for EMEA, to drive cost savings/avoidance and optimize assets utilization and value.
- Develops strategy and plans, alongside with SMT, to design the best customer service/support organization for the future (customer centric operational vision).
- Works closely with EMEA distribution business leaders to improve DCs network design (including future M&A), sets operational and service standards, develops and aligns on industry leading logistics solutions, while leveraging on common CAPEX synergies.
- Involves in M&A and integration, leads the synergy activities for all DCs (sets standard and leads logistics integration in our shared services model).
- Responsible for Quality standards in Distribution Operations, supports management team and operational excellence in implementing the Quality Management System and ISO program within EMEA.
- Responsible for DCs, Operations, Facilities and Quality CAPEX and OPEX.
- Develops and maintains ongoing collaborative relationship with sales, account management and program management on local and global scale.
- Actively engages with internal and company customers to ensure performance is being achieved and improved while also driving customer confidence in the operations.
- Leads key strategic programs for the Mercury EMEA organization in line with the strategy elaborated with the SMT.
- Acts as EMEA SME for Distribution Centre operations and processes to ensure the company ERPs & WMS support and enable the DC & Company Strategy.
Health & Safety & Ethics
- Ensures a safe place of work for all at all times driving towards 0 incidents.
- Ensures risk assessments are conducted by her/his teams for all routine activities and SOPs aligned with these risk assessments are in place and refreshed at regular intervals.
- Supports timely and effective resolution/report closure of HSE and quality incidents/non-conformances.
- Promotes and drives actively the BME ethics and HSE programs ensuring that all employees clearly understand and adhere to the ethics code & HSE procedures, refreshing as necessary and driving the ethical behavior required on a daily basis and in cooperation with HSE Advisors.
- Acts as President and represents the Senior Staff during monthly Health and Safety councils.
Operations activities:
- Leads and empowers Mercury and Lankhorst Operations, Facilities, Inventory Control, CI and Quality management teams to continuously improve efficiencies and effectiveness.
- Oversees EMEA Distribution Operations, Facilities and Quality management by coordinating and enforcing programs via continuous improvement, operational and personnel policies and procedures.
- Responsible, alongside with her/his management team, to achieve and improve Operations/Distribution high performances, Quality standards and Service METRICS.
- Leads and develops the EMEA Operations Reporting and Analysis program (EORA), ensures METRICS’ scorecards are distributed to the SMT and broadly throughout the company.
- Leads CI strategy and planning, validating new design layouts in DCs environment in coordination with the Industrial Engineer, IT infrastructure and Facilities; and by having strong inspecting equipment policies.
- Works closely with her/his management team and leads together with IT department the WMS provider(s) operational and commercial relationship. Ensures WMS performances and capabilities are there to support actual and future business growth.
- Responsible for inventory levels and accuracy, working closely with her/his Inventory Control department to deploy the appropriate actions to ensure minimal inventory variances and adjustments.
- Responsible, alongside with her/his local Supply Chain Manager, for all supply chain activities for Lankhorst Taselaar, including inventory sourcing, purchasing, strategic planning and inventory management (XXm€/Y).
- Submits, develops and operates within budgets (responsible for CAPEX and OPEX). Approves and controls, with her/his management team, expenditures for supplies, materials, and human resources, ensuring that systems, materials, labor and equipment are used efficiently to meet capacity, productivity and volume targets.
Facilities & Maintenance Management
- Provides leadership and direction to the infrastructure and maintenance team to provide optimal support to the business whilst controlling infrastructure and maintenance costs.
- Oversees and supports the Facilities Management team in leading infrastructure and maintenance activities such as: contractors & vendors management, sites security and cleaning, maintenance and repairs, scheduling buildings and offices development and renovations, planning sites long-term transformation, manage waste disposal, implementing policies and safety procedures, ensure buildings and equipment compliance with insurances, regulations and laws.
- Provides guidance, instructions and leadership to his/her management team to develop and execute the annual EMEA infrastructure and maintenance plan and related projects.
- Leads large RFQ following the purchasing processes for vendor selection and appraisal, drives strategic negotiations with vendors to limit costs increase for the company.
- Submits, develops and operates within the budgets (responsible for CAPEX and OPEX).
- Manages and coaches the Operations, Facilities and Quality management teams by implementing departmental objectives that meet the strategic, competitive, and internal needs of the company.
- Works towards improving operating efficiencies by coaching, counselling, and appraising job results but also disciplining employees, if required.
- Builds a high-performance team culture that recognizes and rewards excellence and encourages individuals to strive for performance improvement.
- Works closely and leads together with HR the internal Unions Representatives relations to effectively communicate with them. Maintains good industrial relations with local and regional Unions heads.
- Communicates the business objectives, plans, performance targets and results to all managers and employees.
- Looks for the development of individual and collective contribution to gain commitment to continuous performance improvement.
- Oversees all her/his departments recruiting and ensures that necessary training for employees are organized by the management team.
- Manages and accompanies her/his staff, sets the objectives and does follow-up on individual performance.
- Develops high potential in the Distribution Operations, Facilities and Quality teams and ensures organization capabilities are in line with business needs.
- Identifies, retains and develops key talents in cooperation with the HR department.
- Leads procurement activities related to Distribution Operations and Facilities Management in coordination with the Procurement Manager.
Skills & Knowledge:
- Academic Master or equivalent experience.
- 5+ years’ experience working with production, warehouse and logistics with a proven track record to manage people in a unionized environment, implement cost savings, optimize space utilization and determine appropriate picking/storage and packing methods.
- Experience implementing and monitoring health and safety programs.
- Ability to use Personal Computers including MS/Windows, MS/Excel, MS/Word and warehouse/inventory management systems.
- System knowledge of ROI and MRP preferred.
- Mandatory fluency, both verbal and written, in English and French.
- Strong communication and relationship management skills with the ability to interact and communicate at different levels, both within and outside the organization.
- Ability to communicate clearly and concisely, both verbally and written.
- A high sense of ethics.
- Lead by example.
- Excellent project management, planning and organizational skills, process minded.
- Flexibility to work shifts and occasionally at weekends.
- An ability to lead, motivate and mentor entry personnel.
- An ability to think clearly, take initiative, and work independently.
Our offer:
This exciting position is classified as Global Grade 15 and offers a salary range between €00,000 to 0,000 (payable in 13.92 instalments). Please be aware that this range represents the pay scale for all positions within the job grade in which the post falls. The actual salary offer will consider a wide range of factors, including skills, experience, and location (country).
In addition to the competitive salary, we offer the following benefits:
- An Annual Bonus Plan with a target of 15% of the annual salary;
- Meal vouchers with a face value of 8
- A Company car with a fuel/charging card;
- The possibility to partially work from home;
- Free access to LinkedIn Learning to support your personal growth;
- A unique, fun and rewarding work environment that fosters individual growth and rewards performance in the Marine segment of the recreational industry.
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Brunswick is committed to providing a workplace that offers equal employment opportunities based solely on merit. Therefore, discrimination based on race, color, religion, sex, national origin, disability, veteran status or any other protected status under applicable local, state or federal law is not tolerated.
Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.
#J-18808-LjbffrSales Operations Director
Posted 13 days ago
Job Viewed
Job Description
Founded over 16 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication for issuers, acquirers and payment networks. We offer highly scalable products with a track record of success across multiple continents.
Entersekt enables secure digital transactions for leading financial institutions globally. We exist to create a world where everyone can transact digitally without fear or compromise. Currently, we protect the digital transactions of over 210 million active users on our platform and hold 120 active patents that recognize innovation in digital security, payments, and user experience. Entersekt offers customers secure authentication and digital payments experiences that remove unnecessary friction. Entersekt has a diverse product portfolio and aggressive roadmap that positions the company well to sustain competitive advantage as it expands globally with emphasis on North America and European markets.
The Role
As theSales Operations Director, you will lead the strategy, systems, and processes that drive sales productivity and performance. You’ll be responsible for optimizing the end-to-end sales lifecycle, from pipeline management and forecasting to territory planning and performance analytics. This is a high-impact leadership role that will work closely with the Sales, Marketing, Finance, and Product teams to support scalable growth.
Responsibilities
- Develop and maintain a comprehensive set ofsales reporting which includes forecasting, pipeline analysis, and performance metrics to drive data-informed decisions.
- Develop and maintaindashboards and KPIs to track sales effectiveness and identify areas for improvement.
- Partner with Finance, the People Office and Commercial Leadership to develop and managecompensation plans , quotas, and territory assignments.
- LeadCRM optimization and ensure data integrity and accuracy across sales platforms (e.g., Salesforce, HubSpot).Liaise with upstream and downstream stakeholders for data quality improvement.
- Drivecontinuous improvement initiatives to enhance sales velocity and client acquisition.
- Maintain standard pricing and associated toolsets and templates for efficient commercial proposal generation.
- Collaborate with Marketing and Product teams to align GTM strategies and lead management processes.
- Deal Governance
- Provide specialized opportunity assistance where custom commercial proposals might be required.
- Maintain and enforce the opportunity governance framework.
- Assist with re-contracting existing clients on standardized commercial models.
- Design and implement scalable sales framework, processes, tools, artifacts, and systems to support a high-performing sales organization.
- Ensure alignment betweenSales, Marketing, and Productteams to create effective sales content.
- Custodian of all Sales Assets.
- Support onboarding and ongoing training programs for commercial team members.
Skills and Experience
Successful candidates for this role will generally possess the following qualifications and skills:
- 7+ years of experience in Sales Operations, Revenue Operations, or related roles inSaaS or Fintech .
- Strong understanding ofB2B sales processes, pipeline management, and forecasting methodologies.
- Bachelor’sdegree in Business, Finance, or related field; MBA is a plus.
- Excellentcommunication and presentation skills, with the ability to influence sales teams and leadership.
- Data-driven mindset, with the ability to measure the impact of enablement initiatives.
- Stronganalytical and problem solving skills.
- Experience withdata analysis and modelling.
- Experience working withSalesforce, Microsoft PowerBI, Gong or similar sales and reporting tools would be an advantage.
Personality Attributes
- Strategic Thinker – Able to see the big picture and align sales operations with broader business goals.
- Analytical and Data-Driven – Passionate about sales metrics, KPIs, and process optimization.
- Detail-Oriented – Ensures accuracy in content and processes while keeping the big picture in mind.
- Resilient and Adaptable – Thrives in a high-growth, constantly evolving environment.Maintains composure under pressure and adapts quickly to change.
- Collaborative – Works well with cross-functional teams and builds strong relationships.
- Excellent Communicator – Can convey complex ideas in a simple, compelling way.
We place a lot of value on how we treat prospective employees and appreciate the time and effort that goes into job hunting. That is why we aim to keep the hiring process as quick and seamless as possible while ensuring the best possible fit for both you and the company.
Working at Entersekt is truly a dream. You get exposed to cutting-edge technology, colleagues who are leaders in their fields, and an awesome working environment that includes flexible hours, remote work, and plenty of growth opportunities.
Apply for this position by following the "apply now" tab and or viewing our other roles at Entersekt Careers page.
Entersekt is an Equal Opportunity Employer:
We are committed to building an inclusive and diverse workforce that reflects the global communities we serve. For all South Africa-based roles, preference will be given to candidates from historically disadvantaged groups, in accordance with local Employment Equity objectives.
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