56 Director Operations jobs in South Africa

• Provide strategic oversight and operational management of all properties, ensuring consistent high standards across hospitality, guest services, and facilities.
• Lead, mentor, and develop management teams across departments to drive performance, accountability, and staff engagement.
• Develop, monitor, and optimise operational budgets, financial performance, and cost efficiencies.
• Ensure compliance with health, safety, and regulatory requirements.
• Implement operational processes, procedures, and systems to enhance efficiency and guest satisfaction.
• Collaborate with executive management to shape long-term strategy, growth initiatives, and business development opportunities.
• Maintain relationships with key stakeholders, suppliers, and partners.

• Proven experience (7+ years) in senior operations management or executive hospitality roles, preferably within luxury hotels, lodges, or resorts.
• Strong leadership, communication, and organisational skills.
• Financial acumen with experience in budgeting, forecasting, and operational optimisation.
• Ability to manage multiple properties or sites effectively.
• Strategic thinker with hands-on operational expertise and a results-driven mindset.
• Exceptional problem-solving and decision-making capabilities.

• Competitive executive remuneration package.
• Opportunity to lead operations within a prestigious luxury hospitality brand.
• Collaborative, high-performance work environment.
• Exposure to strategic growth initiatives and career development opportunities.

About the Role

Millennium Roofing is entering its next phase of growth and seeking a technically grounded
General Manager / Operations Director
to take full operational control of our timber roof truss design, manufacturing, and installation business.

We're looking for a
strategic operator
— someone who understands structural engineering, has the commercial acumen to manage key accounts, and the leadership maturity to run day-to-day operations so the Managing Director can focus on business optimisation and growth initiatives.

Key Responsibilities

• Manage the
  end-to-end operations
  : design office, factory production, dispatch, and on-site installations.
• Take ownership of
  core client relationships
  — handle site challenges, resolve issues, and maintain service excellence.
• Identify and address
  process bottlenecks
  and drive continuous improvement across design, production, and logistics.
• Lead and mentor design, production, and installation teams to ensure accountability and quality.
• Provide
  data-driven operational feedback
  to senior leadership, driving improvements in delivery, accuracy, and client satisfaction.
• Ensure all operations comply with ITC, SANS, and structural standards.
• Champion the integration of systems such as Business Central, Power BI, and Power Apps to strengthen internal workflows.

Ideal Candidate

• Degree:
  BEng / BSc Civil or Structural Engineering (essential).
• Postgrad:
  MBA or equivalent business qualification (advantageous).
• Experience:
  7–10 years in construction supply, timber manufacturing, or structural contracting, with at least 3 years in a senior management role.
• Core Skills:
• Operational leadership and people management.
• Technical problem solving and critical thinking.
• Customer relationship management under pressure.
• Process design and system implementation.
• Excellent written and verbal communication.

What's on Offer

• Competitive CTC:
  R – R1.3 million
  , depending on experience.
• Performance bonus
  linked to client retention, margin improvement, and delivery performance.
• Vehicle / fuel allowance
  and other standard executive benefits.
• Long-term growth opportunity — this is a
  succession pathway
  toward an executive director role.

Why Join Us

You'll join a stable, respected company with deep technical roots in the South African roofing sector. The Managing Director is stepping into a strategic background role — focusing on systems and service quality — while you'll take over the operational reins.

You'll have the authority, autonomy, and platform to make tangible impact from day one.

Location:
Pretoria West (or surrounding areas)

Start Date:
As soon as possible

• To apply, submit your CV and a short note on your experience managing technical or manufacturing operations in the built environment.

Are you a growth-focused leader with a passion for delivering operational excellence in the BPO space?

Role:
Operations Director

Salary:
1.75million ZAR pa

Location:
Cape Town

We're looking for a dynamic
Operations Director
to lead and scale a high-performing outsourced
Contact Centre operation
in
Cape Town
. As a key member of the executive team, you will be instrumental in driving operational strategy, scaling teams, and playing a critical role in client attraction and business development.

This is more than an operations role — we're looking for someone who blends commercial acumen with hands-on BPO experience and a deep understanding of what it takes to build a world-class outsourcing business.

Our client are a well known, reputable and longstanding business who provide the very highest levels of career prospects.

Key Responsibilities:

• Lead and scale a growing BPO contact centre operation across multiple clients and verticals
• Develop and execute operational strategies to drive efficiency, performance, and client satisfaction
• Partner closely with the sales and business development teams to attract, pitch, and retain new clients
• Build scalable processes, teams, and structures to support rapid growth
• Maintain strong client relationships and ensure operational alignment with their goals
• Champion a high-performance culture and continuous improvement mindset

What We're Looking For:

• Proven experience as an Operations Director or very Senior Operations Leader in the BPO sector with a minimum of 5 years leading large operations
• Track record of successfully scaling contact centre operations in a high-growth environment
• Experience playing a strategic role in client acquisition, sales pitches, and onboarding
• Strong leadership, communication, and stakeholder management skills
• Commercially astute, data-driven, and solutions-focused
• Based in or willing to relocate to
  Cape Town and MUST
  have the relevant working visa

Company Description

The Technical Sales Director is a strategic leadership position responsible for driving revenue growth by blending deep technical expertise with a proven sales acumen. This role is critical for bridging the gap between our innovative eSIM technology and the commercial needs of our clients, particularly in the telecommunications, IoT, and mobile device ecosystems. The ideal candidate will have a strong background in solution selling, a comprehensive understanding of mobile and network technologies, and the ability to lead a high-performing technical sales team

Role Description

Key Responsibilities

·
Strategic Technical Sales Leadership:

Develop and execute sales strategies for our eSIM solutions, targeting Mobile Network Operators (MNOs), Original Equipment Manufacturers (OEMs), and IoT enterprises. Drive the entire sales lifecycle from
technical discovery

and
solution design

to
contract negotiation

and
post-sales support

.

·
Technical Expertise & Solutioning:

Act as a subject matter expert on
eSIM

,
eUICC

,
RSP (Remote SIM Provisioning)

, and related
GSMA standards (SGP.21, SGP.22)

. Lead product demonstrations and proof-of-concept (POC) sessions, effectively communicating complex technical concepts to both technical and non-technical stakeholders.

·
Business Development & Market Expansion:

Identify and qualify new business opportunities by conducting in-depth
market analysis

and
competitor intelligence

. Build and nurture relationships with key technical decision-makers and C-level executives.

·
Team Management & Enablement:

Lead, mentor, and train a team of
Sales Engineers

and account managers. Equip the team with the necessary technical knowledge and sales methodologies to effectively position our eSIM products and overcome technical objections.

·
Cross-Functional Collaboration:

Serve as a critical link between the sales, engineering, product management, and marketing teams. Translate customer requirements and market feedback into actionable insights for product development and feature enhancements.

·
Performance & Forecasting:

Manage the sales pipeline in
CRM systems (e.g., Salesforce)

and provide accurate sales forecasts. Analyze key performance indicators (KPIs) and metrics to optimize sales processes and ensure alignment with company-wide revenue goals.

Required Skills & Qualifications

· Proven experience as a Sales Director or in a senior technical sales leadership role within the
telecommunications, mobile technology

, or
SaaS

industry.

· Deep technical understanding of
eSIM technology

,
cellular networks (4G/5G)

, and
IoT connectivity solutions

.

· Experience selling complex technical products or services to enterprise clients.

· Strong business acumen with a focus on
B2B sales

,
strategic account management

, and
solution selling methodologies

.

· Exceptional communication and presentation skills, with the ability to articulate technical value propositions clearly and concisely.

· Proficiency with CRM and sales analytics tools.

· A bachelor's degree in a technical field such as Computer Science or Electrical Engineering is highly preferred.

REMOTE WORK

You are authorized to perform your services for the Employer from a location of your choosing other than the Employer's offices due to distance, provided that you are able to fulfill the requirements of your position. You are required to ensure that you have access to reliable internet connection for Remote Work access and be available during normal working hours.

Location: Remote (US time zones preferred)

Employment Type: Part-time (30 hours per week +/-)

Salary: Competitive

Our client is a fast-growing coaching and education business that empowers young athletes and their families to build confidence, resilience, and leadership skills. With a passionate global team and a thriving online community, the company delivers high-impact programs, coaching, and digital resources designed to transform lives both on and off the field.

The business is scaling rapidly and seeks a Director of Operations to take ownership of its systems, people, and processes.

The Director of Operations is a key leadership role responsible for ensuring that the company runs smoothly, efficiently, and with excellence. This individual will work closely with the founders to translate vision into execution by managing day-to-day operations, overseeing staff, optimising systems, and supporting program delivery.

This is a role for a strategic doer — someone who can step into a fast-paced, entrepreneurial environment and provide both structure and leadership.

Key Responsibilities

• Lead and manage day-to-day operations across programs, client delivery, and internal projects.
• Oversee and develop a small but growing remote team, ensuring accountability, clarity, and high performance.
• Partner with founders to execute strategic initiatives and growth plans.
• Implement and optimise business systems, processes, and automations to ensure scalability.
• Oversee program delivery to ensure clients receive a seamless and transformative experience.
• Monitor KPIs, financial performance, and operational efficiency, reporting regularly to leadership.
• Drive culture, communication, and alignment within the team.
• Problem-solve operational challenges and implement solutions proactively.

• Bachelor's degree in Business, Operations, or related field preferred.
• 7+ years' experience in operations, online business management, or leadership in a service-based organisation.
• Proven success in managing and scaling teams in a remote, digital-first environment.
• Strong understanding of systems, project management, and business automation tools.
• Excellent communication, leadership, and people development skills.
• Ability to manage multiple projects in a fast-paced, evolving business.
• Strategic mindset with a bias for action.
• Experience in coaching, education, or personal development sectors a plus.

• The chance to play a key leadership role in a purpose-driven organisation making a real impact in the lives of young athletes and families.
• A dynamic, collaborative, and entrepreneurial work environment.
• Remote-first flexibility, with alignment to US business hours.
• Competitive, market-related compensation with growth potential.

CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex customer challenges.

The Director of Operations is responsible for leading and managing multiple operations programs within a high-volume call centre environment. This role oversees the development and execution of strategies to optimize daily operations of assigned programs. Ensures client compliance and drive operational efficiency. This role will require experience in workforce management, communications, multidimensional analysis, quality assurance and training. The ideal candidate will possess strong leadership skills, analytical acumen, and the ability to foster a performance-driven culture. This role will play a key part in our launch into South Africa. An excellent opportunity to bring your expertise and build your own team.

Core Responsibilities (include, but not limited too )

• Oversee the daily operations of the contract centre.
• Develop a culture and methods that fulfil the business's operation goals and objectives.
• Create, administer, and carry out policies and processes to provide a high level of service.
• Oversee day-to-day operations of teams, ensuring productivity and efficiency.
• Collaborate with management team to define new and innovative processes to better enable our operations to provide quality services to our customers.
• Create and improve performance indicators for employees.
• Define the department's service standards and requirements while driving process improvement and resource optimization analyzes to meet future demands.
• Create and implement strategies for collecting, evaluating, and analyzing consumer feedback.
• Create and execute new hire and experienced staff training and quality assurance procedures.
• Act as a liaison between clients and the company, building a trusting relationship while optimizing business potential.
• Serve as a link between operations and other departments within the organization.
• Create and carry out the department's budget.
• Foster a culture of accountability, continuous improvement and customer-centricity.

Requirements

• A bachelor's degree in Business, Finance or a related field.
• A minimum of 5 years of similar experience is required, with prior management experience in a BPO environment.
• Significant experience leading operational service teams.
• Bilingual French/English an asset.
• Proven expertise in management and/or relationship management at a senior, strategic level.
• Capable of interpreting MI/BI, developing strategy, and making suggestions.
• Influential connection skills, ability to leverage these ties to improve service.
• Superior communication and negotiating abilities.
• Capable of adapting to and succeeding in a changing environment.
• Demonstration of well-developed leadership abilities.
• Excellent analytical and problem-solving abilities.
• Expertise with Microsoft Office Suite or equivalent applications.

What We Offer

• Competitive compensation package
• Opportunity to lead and make a significant impact within a growing company
• Opportunity for growth and development
• Supportive and collaborative work environment

CXAi
is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex customer challenges.

The Director of Operations is responsible for leading and managing multiple operations programs within a high-volume call centre environment. This role oversees the development and execution of strategies to optimize daily operations of assigned programs. Ensures client compliance and drive operational efficiency. This role will require experience in workforce management, communications, multidimensional analysis, quality assurance and training. The ideal candidate will possess strong leadership skills, analytical acumen, and the ability to foster a performance-driven culture. This role will play a key part in our launch into South Africa. An excellent opportunity to bring your expertise and build your own team.

Core Responsibilities
(
include, but not limited too
)

• Oversee the daily operations of the contract centre.
• Develop a culture and methods that fulfil the business's operation goals and objectives.
• Create, administer, and carry out policies and processes to provide a high level of service.
• Oversee day-to-day operations of teams, ensuring productivity and efficiency.
• Collaborate with management team to define new and innovative processes to better enable our operations to provide quality services to our customers.
• Create and improve performance indicators for employees.
• Define the department's service standards and requirements while driving process improvement and resource optimization analyzes to meet future demands.
• Create and implement strategies for collecting, evaluating, and analyzing consumer feedback.
• Create and execute new hire and experienced staff training and quality assurance procedures.
• Act as a liaison between clients and the company, building a trusting relationship while optimizing business potential.
• Serve as a link between operations and other departments within the organization.
• Create and carry out the department's budget.
• Foster a culture of accountability, continuous improvement and customer-centricity.

Requirements

• A bachelor's degree in Business, Finance or a related field.
• A minimum of 5 years of similar experience is required, with prior management experience in a BPO environment.
• Significant experience leading operational service teams.
• Bilingual French/English an asset.
• Proven expertise in management and/or relationship management at a senior, strategic level.
• Capable of interpreting MI/BI, developing strategy, and making suggestions.
• Influential connection skills, ability to leverage these ties to improve service.
• Superior communication and negotiating abilities.
• Capable of adapting to and succeeding in a changing environment.
• Demonstration of well-developed leadership abilities.
• Excellent analytical and problem-solving abilities.
• Expertise with Microsoft Office Suite or equivalent applications.

What We Offer

• Competitive compensation package
• Opportunity to lead and make a significant impact within a growing company
• Opportunity for growth and development
• Supportive and collaborative work environment

Soulpepper is looking for a
Director of Operations (Integrator)
to lead execution, accountability, and results across the agency. This role is central to aligning people, processes, and performance to ensure operational excellence and client success. You'll oversee service delivery, refine workflows, and help drive agency growth while staying hands-on in daily execution when required.

What You'll Be Doing

• Operational Leadership
  : Oversee delivery across SEO, PPC, AI-driven solutions, email, social marketing, and web projects — ensuring timelines, quality standards, and client outcomes are consistently met.
• Process & Systems Management
  : Implement scalable systems, streamline workflows, resolve bottlenecks, and maintain profitability. Act as the final quality checkpoint before client work is released.
• Innovation & Service Development
  : Partner with department heads to identify new service opportunities, design and implement tools and workflows, and lead rollouts that enhance agency offerings.
• AI Integration
  : Leverage AI to boost efficiency, improve client results, and future-proof operations by adopting ROI-driven AI solutions.
• Leadership & Accountability (EOS Framework)
  : Translate company vision into clear operational goals, track performance using KPIs and scorecards, mentor and guide the team, and foster a culture of accountability and collaboration.
• Business Impact
  : Monitor financial performance, support revenue and margin growth, and work closely with the CEO and Head of Growth to execute strategic priorities.

What Soulpepper is Looking For

• 5–10 years of operations or leadership experience, ideally within a marketing agency.
• Strong project management, systems, and operational efficiency expertise.
• Experience in developing and launching new services or processes.
• Familiarity with the
  Entrepreneurial Operating System (EOS)
  and proven success as an Integrator.
• Excellent communication, problem-solving, and organizational skills.
• Entrepreneurial mindset with the ability to balance leadership and hands-on execution.
• Experience applying AI within marketing or operations is a strong advantage.

Why Join Soulpepper

• Direct influence as the Integrator in a scaling digital marketing agency.
• Collaborative team culture where your leadership makes a visible impact.
• Flexible, entrepreneurial environment focused on results over bureaucracy.
• Opportunity to shape growth while contributing to both client success and meaningful social impact.

Why this role stands out:

• Drive real outcomes: qualified leads at target cost and quality.
• Control the machine: delivery, reporting, accountability.
• Build and enforce systems that scale, not busywork.
• Gain specialized knowledge in healthcare and ABA therapy marketing.
• Work with the CEO weekly for alignment, mentorship, and speed.
• Earn executive trajectory: Ops Director to COO or division lead based on performance.
• Stack resume wins with hard numbers that prove impact.

What you will do:

• Own delivery:
   complete every task on time and hit CPL and lead quality targets.
• Enforce SOPs:
   fix gaps fast and standardize best practices.
• Build dashboards and reports that show ROI at a glance.
• Hold the team to deadlines and standards; coach up or escalate out.
• Spot problems before clients do; execute prevention plans.
• Protect a high-performance culture with clear goals and consequences

What you bring:

• Proven success leading operations in an agency or B2B services environment.
• Obsession with outcomes, clarity, and speed.
• Strong planning and prioritization; you turn targets into step-by-step execution.
• Direct communication; you make complex metrics simple.
• Located in the USA, South Africa, or LATAM for time zone alignment.

How to apply:

• Send your resume.
• Include a 2-minute Loom that explains a system you built that drove measurable results.
• Add a short write-up of your proudest operations win with numbers.

Apply if you can take chaos, create clarity, and drive real results.