1,338 Director Of Quality jobs in South Africa

Overview:

The Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI (Banking, Financial Services, and Insurance) sector. This role will span multiple geographies EG. UK, South Africa, Europe, and India, ensuring consistent quality standards, regulatory compliance, and operational excellence across all delivery centers.

The ideal candidate will bring deep expertise in quality assurance methodologies, automation and financial oversight, with a strong understanding of FCA regulations and conduct risk. They will lead a high-performing team to drive continuous improvement, enhance customer experience, and deliver measurable business outcomes.

Qualifications:

Qualification & Experience

• Minimum 10 years in a senior quality leadership role, preferably in BFSI.
• Proven experience managing quality across multiple geographies.
• Strong understanding of FCA regulations and conduct risk.
• Lean Six Sigma Black Belt certification (preferred).
• Expertise in COPC standards and QA methodologies.
• Demonstrated success in implementing QA technologies and automation.
• Financial acumen with experience in budgeting, forecasting, and ROI analysis.
• Exceptional stakeholder management and communication skills.

Required Technical Skills

• Expert user of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others

Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots, regression, CPK, and be able to explain this to different audiences

Responsibilities:

Key Responsibilities and Accountabilities

Strategic Leadership

• Develop and implement a global quality strategy aligned with client expectations and regulatory requirements.
• Lead cross-regional quality teams to ensure consistent execution of QA frameworks and methodologies.
• Champion a culture of operational excellence, continuous improvement, and customer-centricity.

Quality Assurance & Compliance

• Ensure adherence to FCA regulations and conduct standards across all geographies.
• Implement and maintain COPC and Lean Six Sigma frameworks to drive process efficiency and error reduction.
• Establish proactive quality monitoring systems to identify risks and improvement opportunities.

Technology & Automation

• Drive adoption of QA technologies including analytics platforms, RPA, and AI to enhance quality outcomes.
• Identify and implement automation opportunities to reduce manual effort and improve accuracy.
• Leverage data intelligence to inform strategic decisions and client reporting.

Client & Stakeholder Engagement

• Act as a trusted advisor to clients, providing insights and recommendations during MBRs/QBRs.
• Collaborate with delivery, client services, and support functions to ensure quality commitments are met.
• Host client visits and showcase quality capabilities and innovations.

Financial Management

• Own the quality function's budget, forecasts, and ROI targets.
• Provide financial insights and recommendations to improve cost efficiency and service value.
• Track and report on financial performance of quality initiatives.

Team Development & Culture

• Lead, coach, and develop a global team of quality professionals.
• Foster a high-engagement, people-first culture with strong recognition and development programs.
• Ensure compliance with data protection, security, and fraud prevention policies.

Job Summary / Overview

The Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI (Banking, Financial Services, and Insurance) sector. This role will span multiple geographies EG. UK, South Africa, Europe, and India, ensuring consistent quality standards, regulatory compliance, and operational excellence across all delivery centers.

The ideal candidate will bring deep expertise in quality assurance methodologies, automation and financial oversight, with a strong understanding of FCA regulations and conduct risk. They will lead a high-performing team to drive continuous improvement, enhance customer experience, and deliver measurable business outcomes.

Key Responsibilities and Accountabilities

Strategic Leadership

• Develop and implement a global quality strategy aligned with client expectations and regulatory requirements.
• Lead cross-regional quality teams to ensure consistent execution of QA frameworks and methodologies.
• Champion a culture of operational excellence, continuous improvement, and customer-centricity.

Quality Assurance & Compliance

• Ensure adherence to FCA regulations and conduct standards across all geographies.
• Implement and maintain COPC and Lean Six Sigma frameworks to drive process efficiency and error reduction.
• Establish proactive quality monitoring systems to identify risks and improvement opportunities.

Technology & Automation

• Drive adoption of QA technologies including analytics platforms, RPA, and AI to enhance quality outcomes.
• Identify and implement automation opportunities to reduce manual effort and improve accuracy.
• Leverage data intelligence to inform strategic decisions and client reporting.

Client & Stakeholder Engagement

• Act as a trusted advisor to clients, providing insights and recommendations during MBRs/QBRs.
• Collaborate with delivery, client services, and support functions to ensure quality commitments are met.
• Host client visits and showcase quality capabilities and innovations.

Financial Management

• Own the quality function's budget, forecasts, and ROI targets.
• Provide financial insights and recommendations to improve cost efficiency and service value.
• Track and report on financial performance of quality initiatives.

Team Development & Culture

• Lead, coach, and develop a global team of quality professionals.
• Foster a high-engagement, people-first culture with strong recognition and development programs.
• Ensure compliance with data protection, security, and fraud prevention policies.

Qualification & Experience

• Minimum 10 years in a senior quality leadership role, preferably in BFSI.
• Proven experience managing quality across multiple geographies.
• Strong understanding of FCA regulations and conduct risk.
• Lean Six Sigma Black Belt certification (preferred).
• Expertise in COPC standards and QA methodologies.
• Demonstrated success in implementing QA technologies and automation.
• Financial acumen with experience in budgeting, forecasting, and ROI analysis.
• Exceptional stakeholder management and communication skills.

Required Technical Skills

• Expert user of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others
• Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots, regression, CPK, and be able to explain this to different audiences

Genpact City of Johannesburg, Gauteng, South Africa

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee - Quality (Premium Customer Care Voice)

• New Hire Trainings and Refresher Sessions: Leads NHT program in line with client provided Training content to equip new hires with required knowledge on client processes and tools. Leads the Nesting team of Customer Service & Payment Support specialists to achieve performance goals to be assessed ready for movement to Operations
• Quality Monitoring: Evaluate and audit calls/cases handled by team members to check quality health of the team, providing feedback and implementing improvement plans as necessary to bring in required improvement.
• Refresher Trainings and Process Knowledge Tests: Conduct regular training sessions to enhance the skills and knowledge of the team in line with new process updates and check retention through PKTs
• Compliance Assurance: Ensure all collection activities comply with industry regulations and company policies.
• Reporting: Prepare and present regular reports on team’s training and quality performance, challenges, and achievements to senior management.
• Customer Interaction: Handle escalated customer issues and complaints, ensuring a high level of customer satisfaction during no new hire batches to stay update to date with process changes
• Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
• Adhering to client defined Process Flows: Ensuring all operations activities during customer interactions comply with relevant process flows

• Minimum Qualifications / Skills: Work Experience - Candidate with two years of experience working on US financial services and Minimum of 4 years of experience in a voice role
• Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention.
• Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
• Communication: Excellent verbal and written communication skills to interact with team members and customers effectively.
• Adaptability: Ability to work in a 24x7 fast-paced environment and adapt to changing priorities.
• Education Qualification: Graduate or Post Graduate in any field
• Special Skills: Advanced knowledge of MS Word & Excel; ability to work in a fast-paced environment with quality and timeline standards; high integrity; ability to work effectively in a team; relevant experience with international IB/ OB Voice process; mandatory experience in Training and/or Quality function as Process Trainer and/or Quality Auditor

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Quality Assurance and Training
• Industries: Business Consulting and Services and Outsourcing and Offshoring Consulting

Randburg, Gauteng, South Africa 6 days ago

City of Johannesburg, Gauteng, South Africa 1 week ago

• Internal QMS
• Quality Management
• Continuous Improvement
• Training and Education
• Design Development and Support
• Incoming Material
• Manufacturing Quality
• Fabricators certification
• Measurement Equipment
• Preventive Maintenance
• Storage and Packing
• Updating and managing the QM database

• ASME, ISO 9001:2005, ISO 3834 Part 2, API 510, PER , API
• Flange management: Tag verification of tags, Hot torque verification, Correctness of blinding
• Verification of all Hot work requirements
• Validation of NDE Reports
• PMI requirements for both Hot & Cold Work
• Coating requirements
• Insulation requirements
• Conduct vendor validation audit
• Verification of workshop adherence to ISO 3834 Part 2
• Verification of contractors Internal QMS
• Writing of Audit report and close out reports. Reporting to management
• Verification of the corrective actions and close out of findings

• Adding and editing work orders
• Adding Audits to the QM database
• Sign off on corrective actions from Audit

• Review Contractors Event Quality Plan
• Review Contractor QC Trackers
• Verify the validity of the associated EWR (Engineering Work Request), TAW (Turnaround Additional Work) and PL(line) number and Work Order within the QMDb (Quality Management database)

• Tracking of all exception items
• QM signoff of contractor packs
• Tracking of TAW
• Adding Audits into the database
• Managing Redline drawings
• Reporting QM Status and statistics to management

• Conducting audits based on contractors QMS
• Manage and track QC data books within Quality Management Database
• Review Contractors Welding and QC tracker
• Capture audits, exception items, PMI reports and redline drawings
• Review, audit and sign-off QC Packs
• Requirements:

• 10-15 years relevant experience
• Minimum 5 years petrochemical experience
• SAIW Level 2
• Lead Auditors Training
• ISO 9001:2015, 3834 Training
• Project Management / Quality
• Position requires good knowledge and skills pertaining to all relevant computer applications including standard PC applications such as Word, Excel, Outlook

An opportunity has become available with one of our clients for a Quality Management System Officer to join the Bellville-based Manufacturer of private label beauty care products.

The company is seeking a talented person who aspires to a Quality Assurance career in a manufacturing environment. This is not a "Lab" type position.

Key Performance areas are:

• Writing and updating SOPs and Work Instructions to maintain the Document Library.
• Creating material and running training and assessment of staff on SOPs and Work Instructions.
• Setting the Training Schedule and maintaining the training database.
• Scheduling and carrying out Internal Audits and documenting and managing the resolutions of CAPAs arising from audits.
• Supporting the Technical Manager regarding external and customer audits and resulting CAPAs.

Qualifications and Experience:

• Diploma at NQF 7 level or relevant Degree
• Minimum of 2 years relevant working experience in a similar or associated role in a manufacturing environment

The right person will have the motivation, skills and professional and work ethic to support this challenging role that requires a combination of education, knowledge and experience in a factory facility.

• Assure quality product & processes by enforcing quality standards and testing materials/products.
• Establish quality standard, study product/consumer requirement with management & other role players.
• Develop raw material standard, study manufacturing & engineering requirement.
• Confer/negotiate with suppliers, devising testing methods and procedures.
• Implement process inspection standard, study manufacturing method, set up testing method & procedure.
• Institutes rework standards by devising inspection and physical testing methods and procedures.
• Establish standard for disposition of finished product, devising evaluation test, method & procedure.
• Creates product quality documentation system by writing and updating quality assurance procedures.
• Maintain product quality by enforcing quality assurance policy, procedure & government requirement.
• Complete quality assurance operational requirement, assign employees & follow up on work results.
• Prepares product & process quality reports, collect, analysise, summarize information and trends.
• Develop quality assurance staff, recruit, select, orientate, train, coach and discipline employees.
• Ensures quality by planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops.
• Review professional publication, establish personal networks, participate in professional societies.
• Achieves financial objectives by preparing the quality assurance budget.
• Schedule expenditures, analyse variances and initiate corrective actions.
• Contributes to team effort by accomplishing related results as needed.

Qualification:

• Diploma in a similar role in the automotive industry.

Skills:

• Analytical and strategic skills to identify problems thereafter solve them.
• Good communication (oral and written) & interpersonal relations skills.
• Project Management Skills.
• Computer Literate.
• Encourage Team Work.
• Leadership and organisational skills.
• Proficient in Microsoft Office Products.
• Focus on quality and output performance.

Experience:

• Experience in the same/similar role - 10 years.
• QA suitable formal qualification or documented completion of relevant industry relevant training course - 1 year.
• Experience of Health and Safety requirements in a manufacturing environment - 1 year.

Closing date: 13 October 2025

Essential Functions

• Set up of QC for new process / clients requiring extensive interaction with clients to understand and capture all requirements
• Closely work with operations team and clients to continuously benchmark processes, baseline performance and target setting
• Incubation of Quality Program in Healthcare South Africa processes.
• Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
• Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements through AIM.
• Ensure the effective running and accurate data of process performance aligned with SLA targets
• Coordinate with the Black Belts and Process owners to ensure improvement exercises (Six Sigma Projects, AIM, etc) continue to happen in the processes.
• Train / mentor AMs and QCAs and operations teams on quality tools and concepts
• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization.

Assistant Director: Internal Audit Quality Assurance

REF NO: HR 5/1/2/3/35

Re-advertisement applicants who previously applied are encouraged to re- apply.

SALARY: R per annum

CENTRE: Compensation Fund, Pretoria

REQUIREMENTS: Undergraduate qualification (NQF level 6) as recognized by SAQA in Internal

Audit/ Accounting/ Cost and Management Accounting. Internal Audit Technician Certification-IAT is required. Professional Internal Auditor-PIA as an added advantage. Certificate in Performing Effective Quality Assessment (PEQA) or Quality Assurance Assessor/ Validator as an added advantage. 4 years' functional experience in Internal Audit of which 2 years is at supervisory level within quality assurance environment. Knowledge: Compensation Fund policies, procedures, processes. Internal Audits standards. Internal Audit Charter. Customer Relationship Management. Fund Governance and Risk Management. Budgeting and Finance Management. COIDA. Relevant stakeholders. Batho Pele Principles. Legislative Requirements: Public Finance Management Act (PFMA). National Treasury Regulations. Skills: Organizational Strategic Planning and Management. Information technology management. Accounting and finance. Communication. Internal audit strategic planning and management. Audit plan and coordinating assurance efforts. Quality Assurance and Improvement Program.

DUTIES: Provide inputs and implement the internal audit quality assurance policies and

procedure manuals. Manage and monitor the promotion of quality assurance within the IA directorate. Coordinate the Internal Audit directorate's quality assurance program and provide secretariat support to the Audit Committee. Management of resources in the sub-directorate.

ENQUIRIES: Mr PS Zwane at

APPLICATIONS: Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hand deliver

at 167 Thabo Sehume & Madiba Street, Delta Heights Building or direct your application to: Jobs-

FORATTENTION: Sub-directorate: Human Resources Planning Practices and Administration,

Compensation Fund.

NOTE: Coloureds, Indians Whites and Persons with disabilities are encouraged to

apply.

CLOSINGDATE: 19 September 2025 at 16:00 (walk-in) and 00:00 (online)

NOTE: All attachments for online application must include an application form Z83 and

CV only, in PDF and as one (1) document or attachment, indicate the correct job title and the reference number of the post on the subject line of your email. Use the correct email address associated with the post. JPEG (picture/snapshot) application will not be accepted. Failure to do so, your application will be disqualified. Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at Received applications using the incorrect application for employment (old Z83) will not be considered. Each post(s) advert must be accompanied by its own application form for employment and must be fully completed, initialled and signed by the applicant as instructed below. Failure to fully complete, initial and sign the Z83 form will lead to disqualification of the application during the selection process. All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part "F" must be answered and declaration signed. Only an updated comprehensive CV (with detailed previous experience if any) and a completed and signed new Z83 application form is required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Non-RSA Citizens/Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). The Department does not accept applications via fax. Applicants who do not comply with the abovementioned instructions/ requirements, as well as applications received late will not be considered. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to shortlisted candidates only. All shortlisted candidates shall undertake a pre-entry practical exercise as part of the assessment method to determine the candidate's suitability based on the post's technical and generic requirements. The requirements for application of Senior Management Services (SMS) include the successful completion of a SMS Pre-entry programme (Nyukela) as endorsed by the National School Government (NSG). Prior to appointment, a candidate should therefore have proof that they have registered for the Pre- Entry Certificate and have completed the course. The cost for Nyukela is at the applicants own expense. The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below entryprogramme/. All shortlisted candidates for SMS posts will be subjected to a technical competency exercise that intends to test relevant technical elements of the job, the logistics of which be communicated by the Department, following the interview and technical exercise, the selection panel will recommend candidates to attend generic managerial competencies using the mandated DPSA SMS competency assessment tools. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA) Your information will be used soley for the purpose of this promotion and will not be shared with third parties without prior consent unless required by law. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. The Department reserves the right not to make any appointment(s) to the below advertised post(s). The successful candidate will be required to enter into an employment contract and

a performance agreement. The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department's intention to promote equity (race, gender and disability) through the filling of this post(s)