243 Director Of Quality jobs in South Africa

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

• Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
• Offer actionable insights to the product team to elevate the customer experience.
• Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
• Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
• Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
• Evaluate data and observe trends within core pods to propose enhancements.
• Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
• Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
• Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
• Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

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Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations,

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. Why should you be part of our success story? A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50 M in 2023, doubling our valuation to $12 B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. Support Process Improvement Lead – Responsibilities: Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement. Offer actionable insights to the product team to elevate the customer experience. Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments. Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team. Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation. Evaluate data and observe trends within core pods to propose enhancements. Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives. Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders. Lead cross-functional projects to enhance customer support workflows and reduce resolution time. Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance. Job Summary: The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge. Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Provided computer equipment tailored to your role Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including We Work access where available At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. #J-18808-Ljbffr

Overview

The Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI (Banking, Financial Services, and Insurance) sector. This role will span multiple geographies EG. UK, South Africa, Europe, and India, ensuring consistent quality standards, regulatory compliance, and operational excellence across all delivery centers.

The ideal candidate will bring deep expertise in quality assurance methodologies, automation and financial oversight, with a strong understanding of FCA regulations and conduct risk. They will lead a high-performing team to drive continuous improvement, enhance customer experience, and deliver measurable business outcomes.

Qualifications

Qualification & Experience

• Minimum 10 years in a senior quality leadership role, preferably in BFSI.
• Proven experience managing quality across multiple geographies.
• Strong understanding of FCA regulations and conduct risk.
• Lean Six Sigma Black Belt certification (preferred).
• Expertise in COPC standards and QA methodologies.
• Demonstrated success in implementing QA technologies and automation.
• Financial acumen with experience in budgeting, forecasting, and ROI analysis.
• Exceptional stakeholder management and communication skills.

Required Technical Skills

• Expert user of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others

Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots, regression, CPK, and be able to explain this to different audiences

Responsibilities

Key Responsibilities and Accountabilities

Strategic Leadership

• Develop and implement a global quality strategy aligned with client expectations and regulatory requirements.
• Lead cross-regional quality teams to ensure consistent execution of QA frameworks and methodologies.
• Champion a culture of operational excellence, continuous improvement, and customer-centricity.

Quality Assurance & Compliance

• Ensure adherence to FCA regulations and conduct standards across all geographies.
• Implement and maintain COPC and Lean Six Sigma frameworks to drive process efficiency and error reduction.
• Establish proactive quality monitoring systems to identify risks and improvement opportunities.

Technology & Automation

• Drive adoption of QA technologies including analytics platforms, RPA, and AI to enhance quality outcomes.
• Identify and implement automation opportunities to reduce manual effort and improve accuracy.
• Leverage data intelligence to inform strategic decisions and client reporting.

Client & Stakeholder Engagement

• Act as a trusted advisor to clients, providing insights and recommendations during MBRs/QBRs.
• Collaborate with delivery, client services, and support functions to ensure quality commitments are met.
• Host client visits and showcase quality capabilities and innovations.

Financial Management

• Own the quality function’s budget, forecasts, and ROI targets.
• Provide financial insights and recommendations to improve cost efficiency and service value.
• Track and report on financial performance of quality initiatives.

Team Development & Culture

• Lead, coach, and develop a global team of quality professionals.
• Foster a high-engagement, people-first culture with strong recognition and development programs.
• Ensure compliance with data protection, security, and fraud prevention policies.

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Overview The Director of Quality is responsible for leading and executing the quality strategy across a key global

Overview The Director of Quality is responsible for leading and executing the quality strategy across a key global

Our Client is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the worlds leading corporations. Founded on the core values of innovation, collaboration, excellence, integrity and respect creating value from data to ensure faster decision-making and transforming operating models. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others.

Main duties, but not limited to:

• Develop process improvement and transformation strategy aligned to key clients strategic priorities
• Support in strategic priorities for driving value capture for the company
• Build a strong QE team to strategize and execute process improvements
• Build employee engagement / development programs in line with functional and business vertical plans
• Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
• Build best practice compendium on key business situations / problems
• Develop QE capabilities for business development and support in solutioning for key prospects
• Build diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts
• Build strong people engagement retention initiatives
• Develop strong project lean six sigma mentors (including select talent within operations)
• Develop cost and compliance effective quality model to meet client onshore / offshore requirements
• Ensure execution of QA model to meet internal and external QA requirements (including compliance to third party certifications)
• Ensure Staff engagement / development programs in line with functional requirements (e.g., QC induction, certification, etc)
• Sustain and innovate a culture of independence of Quality Performance reporting across client/ business processes ensuring a true reflection of Client/ end customer experiences/ challenges
• Pivot to a Digital/ Smart QA model with a lean human intervention
• Expand QE effectiveness in the evolving Platform-Services business model
• Manage external auditors relationship and on-going annual and interim audits
• Engage and co-ordinate with internal and external stakeholders pre, during and post audit periods
• Optimize cost models for external certifications

Requirements:

• Excellent working knowledge of MS Office: MS Excel, Power Point, Word Doc, Outlook
• Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred
• Proficient with Minitab software
• Proficient with MS-VISIO for flowcharting/process mapping software
• Domain Knowledge across Insurance/ Healthcare/ Platforms-Services/ Utilities preferred
• Knowledge of quality systems (ISO, COPC)
• Working knowledge of Transaction Monitoring (QA and QC)
• Operational planning and process management to effectively plan, prioritize and execute everyday QC operations
• Knowledge of quality assurance, process improvements, domain, etc
• Consulting mindset
• Strategic focus and strong business acumen
• Demonstrates a global mindset
• Demonstrates an intellectually agile and analytical approach and thought process
• Is a brand ambassador
• Conformance to policies / compliances with auditing skills and eye for details
• Ability to coach and give feedback on an ongoing basis
• Interviewing skills
• Strong written and verbal communication Skills
• Project management skills and ability to lead in a continually challenging environment

#J-18808-Ljbffr

Our Client is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the worlds leading corporations. Founded on the core values of innovation, collaboration, excellence, integrity and respect creating value from data to ensure faster decision-making and transforming operating models. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others. Main duties, but not limited to: Develop process improvement and transformation strategy aligned to key clients strategic priorities Support in strategic priorities for driving value capture for the company Build a strong QE team to strategize and execute process improvements Build employee engagement / development programs in line with functional and business vertical plans Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program Build best practice compendium on key business situations / problems Develop QE capabilities for business development and support in solutioning for key prospects Build diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts Build strong people engagement retention initiatives Develop strong project lean six sigma mentors (including select talent within operations) Develop cost and compliance effective quality model to meet client onshore / offshore requirements Ensure execution of QA model to meet internal and external QA requirements (including compliance to third party certifications) Ensure Staff engagement / development programs in line with functional requirements (e.g., QC induction, certification, etc) Sustain and innovate a culture of independence of Quality Performance reporting across client/ business processes ensuring a true reflection of Client/ end customer experiences/ challenges Pivot to a Digital/ Smart QA model with a lean human intervention Expand QE effectiveness in the evolving Platform-Services business model Manage external auditors relationship and on-going annual and interim audits Engage and co-ordinate with internal and external stakeholders pre, during and post audit periods Optimize cost models for external certifications Requirements: Excellent working knowledge of MS Office: MS Excel, Power Point, Word Doc, Outlook Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred Proficient with Minitab software Proficient with MS-VISIO for flowcharting/process mapping software Domain Knowledge across Insurance/ Healthcare/ Platforms-Services/ Utilities preferred Knowledge of quality systems (ISO, COPC) Working knowledge of Transaction Monitoring (QA and QC) Operational planning and process management to effectively plan, prioritize and execute everyday QC operations Knowledge of quality assurance, process improvements, domain, etc Consulting mindset Strategic focus and strong business acumen Demonstrates a global mindset Demonstrates an intellectually agile and analytical approach and thought process Is a brand ambassador Conformance to policies / compliances with auditing skills and eye for details Ability to coach and give feedback on an ongoing basis Interviewing skills Strong written and verbal communication Skills Project management skills and ability to lead in a continually challenging environment #J-18808-Ljbffr

Our Client is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the worlds leading corporations. Founded on the core values of innovation, collaboration, excellence, integrity and respect creating value from data to ensure faster decision-making and transforming operating models. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others. Main duties, but not limited to: Develop process improvement and transformation strategy aligned to key clients strategic priorities Support in strategic priorities for driving value capture for the company Build a strong QE team to strategize and execute process improvements Build employee engagement / development programs in line with functional and business vertical plans Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program Build best practice compendium on key business situations / problems Develop QE capabilities for business development and support in solutioning for key prospects Build diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts Build strong people engagement retention initiatives Develop strong project lean six sigma mentors (including select talent within operations) Develop cost and compliance effective quality model to meet client onshore / offshore requirements Ensure execution of QA model to meet internal and external QA requirements (including compliance to third party certifications) Ensure Staff engagement / development programs in line with functional requirements (e.g., QC induction, certification, etc) Sustain and innovate a culture of independence of Quality Performance reporting across client/ business processes ensuring a true reflection of Client/ end customer experiences/ challenges Pivot to a Digital/ Smart QA model with a lean human intervention Expand QE effectiveness in the evolving Platform-Services business model Manage external auditors relationship and on-going annual and interim audits Engage and co-ordinate with internal and external stakeholders pre, during and post audit periods Optimize cost models for external certifications Requirements: Excellent working knowledge of MS Office: MS Excel, Power Point, Word Doc, Outlook Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred Proficient with Minitab software Proficient with MS-VISIO for flowcharting/process mapping software Domain Knowledge across Insurance/ Healthcare/ Platforms-Services/ Utilities preferred Knowledge of quality systems (ISO, COPC) Working knowledge of Transaction Monitoring (QA and QC) Operational planning and process management to effectively plan, prioritize and execute everyday QC operations Knowledge of quality assurance, process improvements, domain, etc Consulting mindset Strategic focus and strong business acumen Demonstrates a global mindset Demonstrates an intellectually agile and analytical approach and thought process Is a brand ambassador Conformance to policies / compliances with auditing skills and eye for details Ability to coach and give feedback on an ongoing basis Interviewing skills Strong written and verbal communication Skills Project management skills and ability to lead in a continually challenging environment #J-18808-Ljbffr