32 Director Administration jobs in South Africa

Key Responsibilities:

• Lead Data & Analytics Strategy - Drive the companys data agenda, ensuring governance, compliance, and a culture of data-driven decision-making.
• Own Data Management - Standardise processes, maintain data quality, and manage enterprise-wide data catalogues.
• Deliver Analytics Impact - Embed trusted insights across Finance, Risk, HR, Compliance, and Actuarial.
• Ensure Compliance & Technology Alignment - Partner with IT, strengthen governance, and oversee secure and scalable data solutions.
• Inspire & Lead Teams - Build and guide a high-performing data team focused on collaboration and continuous improvement.

Job Experience and Skills Required:

• Bachelors in Data/Stats/Actuarial/Maths/Comp Sci (Masters is a plus).
• 8+ years in data/analytics/tech roles (insurance, banking, and telecoms).
• 3+ years leadership, and bridging business & tech.
• Skilled in Azure Synapse, SQL, metadata, and MDM.
• Proven track record in enterprise analytics and governance.
• Strong knowledge of South African data compliance.

Apply now!

Department of Co-Operative Governance and Traditional Affairs

Director: Municipal Governance and Administration (Policy and Research)

• Reference Number : REFS/023226
• Directorate : Municipal Governance and Administration
• Number of Posts : 1
• Package : R1 266 714. 00 per annum (all-inclusive package)

Requirements :

• Matric plus NQF level 7 qualification in Public Administration/ Politics/ Public Policy and Governance/ Policy Studies or related studies, coupled with 5 years of experience at a middle/senior managerial level in Municipal Administration/Policy and Research environment. Furthermore, the recommended candidate will be required to produce his/her SMS Pre-entry certificate as offered by the National School of Governance (NSG) prior to the appointment being made. Competencies: Demonstrate knowledge of policy analysis, formulation, and research, analytical and problem-solving, communication (written and verbal). Strong research, strategic, leadership, IGR, and management skills. Financial management skills. Programme and project management skills. People management and empowerment compete. A valid driver’s license.

Duties :

• Manage and coordinate municipal administration, governance, and research functions effectively and efficiently within the department. Policy and Research: Develop a policy and research agenda for the department and create an implementation plan for all policy and research-related matters, including the review of local government policies, regulations, frameworks, and legislation. Project manage policy and research initiatives for the department on topical issues in local government. Municipal Administration and Governance: Manage and support municipal establishment processes pre- and post-local government elections. Support municipal corporate services to ensure good governance. Manage provincial interventions in local government. Coordinate the support of council oversight and accountability systems. Support municipal administrative compliance as outlined in the local government legislative framework. Support integrity management initiatives in municipalities in line with the Local Government Anti-Corruption Strategy and conduct investigations in accordance with Section 106. Manage the Budget of the Directorate. Manage the skills development plan of the Directorate. Manage the PMDS of the Directorate. Manage the audit findings and queries of the Directorate.

Notes :

• It is our intention to promote representivity (race, gender and disability) in the Public Service through the filling of these posts. Preference will be given to people with disabilities. Applications should be submitted strictly online at or and it should be accompanied by a most recent Z83 form and comprehensive Curriculum Vitae (CV), certified copies of qualifications and Identity will be submitted upon request (no postal or hand delivery applications will be accepted). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Following the interview and exercise, the selection panel will recommend SMS candidates to attend a generic management competency assessment. The certificate for entry into SMS and full details can be sourced by the following link: Preference will be given to female applicants for SMS posts. Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful.

Employer : Department of Co-Operative Governance and Traditional Affairs

Location : Johannesburg

Closing Date : 08-09-2025

Criteria Questions

Do you have a Matric plus NQF level 7 qualification in Public Administration/ Politics/ Public Policy and Governance/ Policy Studies or related studies?

Do you have 5 years of experience at a middle/senior managerial level in Municipal Administration/Policy and Research environment?

Do you possess the following competencies: Demonstrate knowledge of policy analysis, formulation, and research, analytical and problem-solving, communication (written and verbal). Strong research, strategic, leadership, IGR, and management skills. Financial management skills. Programme and project management skills. People management and empowerment compete?

Do you have a valid driver’s license?

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful.

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Department of Infrastructure Development

ASSISTANT DIRECTOR: ACQUISITIONS: DIVISION: TENDER ADMINISTRATION AND VETTING

• Reference Number : refs/023159
• Directorate : SCM: Construction Procurement Management (Education)
• Number of Posts : 1
• Enquiries : Ms. Sikelelwa Mboto Tel: /

Requirements :

• An undergraduate qualification at NQF 6 or 7 as recognised by SAQA in Supply Chain Management/Economics/Accounting. A minimum of 3 years’ experience in Supply Chain Management of which 2 years must be at supervisory level. A valid driver’s license.COMPETENCIES: Knowledge of the Public Service Regulatory Framework. Knowledge of the department Strategy. Knowledge of SCM and procedures. In depth knowledge of the Public Finance Management Act, Treasury Regulations’ Financial Delegations and Risk Management. Financial management and Project management SKILLS: Communication, Computer literature, Analytic, presentation and report. ATTRIBUTES: must be a team player, be able to work independently, must be professional, confidential and must have ability to work under pressure.

Duties :

• Advertise the invitation to tender on the CIDB iTender/Register of Projects and/or on the Government Tender Bulletin and/or in suitable media if required. – the task will be informed by the type of procurement procedures defined in the procurement strategy). It could also include invitations for expressions of interest. Compile register of documents issued. Provide for a dedicated, clearly marked tender box. Assist in preparing presentations to inform potential service providers of the exact requirements of the procurement processes and project specific details. Assist in providing clarity to questions being posed at the Tender Clarification Meeting. (If there is no Clarification Meeting arranged, all replies to questions must be copied to all tenderers). Issue any additional information or addenda to tender documents if required. Close the tender invitation and or expression of interest at the correct place, time and date. Open the tender box and record all tenders and/or expressions of interest that were received on time.Open all tenders and/or expressions of interest received on time in accordance with the procurement specification documentation.Read out the name of the tenderer and if relevant the price (if required in terms of the procurement specification document).Monitor that tenders that were received late are dealt with in the correct manner.Monitor that tenders are opened, recorded and published correctly. Review vetting processes to understand all the requirements for vetting. Schedule annual validation of information on Supplier Data Base.Schedule vetting of all tenderers to comply with procurement plan schedules. Schedule vetting of public servants in collaboration with Corporate Services. Prepare progress reports on the scheduling of vetting processes and submit them to the Deputy Director: Acquisitions. Inform the Deputy Director: Acquisitions of any challenges with vetting processes in a pro-active manner. Develop and/or customize forms and procedures that will be used for all vetting processes. Validate that the information on the supplier database is correctly updated. Validate that communication with all Service Providers on the database to update their information where required through the Gauteng Department of Finance is implemented. Obtain updated lists of public servants that work in SCM in the Department, Infrastructure /Property Professionals in the Department projects and also the representatives of other Provincial Departments. Complete with the public servants the required forms for vetting. Interact with Corporate Services in the Department and NIA to manage and complete the vetting processes. Monitor changes in the human resources profile of SCM in GDID and/or any SCM committee to update vetting processes. Allocate tenders and/or expressions of interest for responsiveness testing. Monitor that responsiveness testing is correctly implemented. Sign off on responsible testing. Develop a tracking system to control the flow of tender documents from advertising to handing over to Evaluations. Establish a filing system for keeping records. Submit copies of documents pertaining to advertising, opening and recording of tenders and for vetting of suppliers for updating of Project Files by the Deputy Director: Contracts and Performance Submit copies of vetting of Public Servants to Corporate Services for record keeping on Personnel Files. Sign performance agreements for subordinates based on approved Job Descriptions, Strategic and Annual Performance Plans of the Department. Manage subordinates and maintain discipline. Manage training and development of subordinates according to agreed training interventions. Manage the provision of equipment required by subordinates for achievement of outputs in their respective Job Descriptions. Provide regular verbal and written feedback (aligned to quarterly performance assessments) to subordinates on performance. Mentor and coach subordinates. Determine the Human Resources needs for subordinates in consultation with Corporate Services. Develop and update the service delivery and work plan for subordinates. Provide sufficient guidance to subordinates in terms of the service delivery plan, work plans, core business roles and priorities of the Department through quarterly subordinate meetings. Manage skills transfer between subordinates and outside technical assistants and/or consultants. Plan and allocate work responsibilities and processes to control work performance including quality assurance.

Notes :

• In line with the Department’s Employment Equity Plan, PEOPLE WITH DISABILITIES are encouraged to apply. To apply for the below position, please apply online at Only online applications will be considered and for general enquiries please contact Human Resource on .Applicants must utilise the most recent Z83 application for employment form issued by the Minister for the Public Service and Administration in line with the Regulation 10 of the Public Service Regulations, 2016, All fields in the New Z83 form, must be completed and signed. Furthermore, a comprehensive Curriculum Vitae (CV) must also be attached.The New Z83 form, obtainable from the GPG Professional Job Centre website, any Public Service Department or the DPSA website all other documents are submitted by shortlisted candidates).Only shortlisted candidates will be requested to submit certified copies of qualifications not older than six (06) months, identity document and valid driver’s license (where driving/travelling is an inherent requirement of the job). It is our intention to promote representivity (race, gender and disability) in the Public Service through the filling of this post and candidates whose transfer/promotion/appointment will promote representivity will receive preference. It is the Department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). The Department reserves the right not to appoint. If you do not receive any response from us within 3 months, please accept your application was unsuccessful.

Employer : Department of Infrastructure Development

Location : Head Office (Johannesburg)

Closing Date : 22-08-2025

Criteria Questions

Do you have an undergraduate qualification at NQF 6 or 7 as recognised by SAQA in Supply Chain Management/Economics/Accounting/ Logistics?

Do You minimum of 3 Years’ experience in Supply Chain Management of which 2 years is at supervisory level?

Do you have a valid driver’s license. ?

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful.

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Department of Infrastructure Development ASSISTANT DIRECTOR: ACQUISITIONS: DIVISION: TENDER ADMINISTRATION AND VETTING Reference Number : refs/023159 Directorate : SCM: Construction Procurement Management (Education) Number of Posts : 1 Enquiries : Ms. Sikelelwa Mboto Tel: / Requirements : An undergraduate qualification at NQF 6 or 7 as recognised by SAQA in Supply Chain Management/Economics/Accounting. A minimum of 3 years’ experience in Supply Chain Management of which 2 years must be at supervisory level. A valid driver’s license. COMPETENCIES: Knowledge of the Public Service Regulatory Framework. Knowledge of the department Strategy. Knowledge of SCM and procedures. In depth knowledge of the Public Finance Management Act, Treasury Regulations’ Financial Delegations and Risk Management. Financial management and Project management SKILLS: Communication, Computer literature, Analytic, presentation and report. ATTRIBUTES: must be a team player, be able to work independently, must be professional, confidential and must have ability to work under pressure. Duties : Advertise the invitation to tender on the CIDB i Tender/Register of Projects and/or on the Government Tender Bulletin and/or in suitable media if required. – the task will be informed by the type of procurement procedures defined in the procurement strategy). It could also include invitations for expressions of interest. Compile register of documents issued. Provide for a dedicated, clearly marked tender box. Assist in preparing presentations to inform potential service providers of the exact requirements of the procurement processes and project specific details. Assist in providing clarity to questions being posed at the Tender Clarification Meeting. (If there is no Clarification Meeting arranged, all replies to questions must be copied to all tenderers). Issue any additional information or addenda to tender documents if required. Close the tender invitation and or expression of interest at the correct place, time and date. Open the tender box and record all tenders and/or expressions of interest that were received on time. Open all tenders and/or expressions of interest received on time in accordance with the procurement specification documentation. Read out the name of the tenderer and if relevant the price (if required in terms of the procurement specification document). Monitor that tenders that were received late are dealt with in the correct manner. Monitor that tenders are opened, recorded and published correctly. Review vetting processes to understand all the requirements for vetting. Schedule annual validation of information on Supplier Data Base. Schedule vetting of all tenderers to comply with procurement plan schedules. Schedule vetting of public servants in collaboration with Corporate Services. Prepare progress reports on the scheduling of vetting processes and submit them to the Deputy Director: Acquisitions. Inform the Deputy Director: Acquisitions of any challenges with vetting processes in a pro-active manner. Develop and/or customize forms and procedures that will be used for all vetting processes. Validate that the information on the supplier database is correctly updated. Validate that communication with all Service Providers on the database to update their information where required through the Gauteng Department of Finance is implemented. Obtain updated lists of public servants that work in SCM in the Department, Infrastructure /Property Professionals in the Department projects and also the representatives of other Provincial Departments. Complete with the public servants the required forms for vetting. Interact with Corporate Services in the Department and NIA to manage and complete the vetting processes. Monitor changes in the human resources profile of SCM in GDID and/or any SCM committee to update vetting processes. Allocate tenders and/or expressions of interest for responsiveness testing. Monitor that responsiveness testing is correctly implemented. Sign off on responsible testing. Develop a tracking system to control the flow of tender documents from advertising to handing over to Evaluations. Establish a filing system for keeping records. Submit copies of documents pertaining to advertising, opening and recording of tenders and for vetting of suppliers for updating of Project Files by the Deputy Director: Contracts and Performance Submit copies of vetting of Public Servants to Corporate Services for record keeping on Personnel Files. Sign performance agreements for subordinates based on approved Job Descriptions, Strategic and Annual Performance Plans of the Department. Manage subordinates and maintain discipline. Manage training and development of subordinates according to agreed training interventions. Manage the provision of equipment required by subordinates for achievement of outputs in their respective Job Descriptions. Provide regular verbal and written feedback (aligned to quarterly performance assessments) to subordinates on performance. Mentor and coach subordinates. Determine the Human Resources needs for subordinates in consultation with Corporate Services. Develop and update the service delivery and work plan for subordinates. Provide sufficient guidance to subordinates in terms of the service delivery plan, work plans, core business roles and priorities of the Department through quarterly subordinate meetings. Manage skills transfer between subordinates and outside technical assistants and/or consultants. Plan and allocate work responsibilities and processes to control work performance including quality assurance. Notes : In line with the Department’s Employment Equity Plan, PEOPLE WITH DISABILITIES are encouraged to apply. To apply for the below position, please apply online at Only online applications will be considered and for general enquiries please contact Human Resource on . Applicants must utilise the most recent Z83 application for employment form issued by the Minister for the Public Service and Administration in line with the Regulation 10 of the Public Service Regulations, 2016, All fields in the New Z83 form, must be completed and signed. Furthermore, a comprehensive Curriculum Vitae (CV) must also be attached. The New Z83 form, obtainable from the GPG Professional Job Centre website, any Public Service Department or the DPSA website all other documents are submitted by shortlisted candidates). Only shortlisted candidates will be requested to submit certified copies of qualifications not older than six (06) months, identity document and valid driver’s license (where driving/travelling is an inherent requirement of the job). It is our intention to promote representivity (race, gender and disability) in the Public Service through the filling of this post and candidates whose transfer/promotion/appointment will promote representivity will receive preference. It is the Department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). The Department reserves the right not to appoint. If you do not receive any response from us within 3 months, please accept your application was unsuccessful. Employer : Department of Infrastructure Development Location : Head Office (Johannesburg) Closing Date : 22-08-2025 Criteria Questions Do you have an undergraduate qualification at NQF 6 or 7 as recognised by SAQA in Supply Chain Management/Economics/Accounting/ Logistics? Do You minimum of 3 Years’ experience in Supply Chain Management of which 2 years is at supervisory level? Do you have a valid driver’s license. ? Please Notes : Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful. #J-18808-Ljbffr

Executive: Data Management & Analytics (Insurance) Executive: Data Management & Analytics (Insurance)

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Executive: Data Management & Analytics (Insurance)

Are you a visionary data leader with a strong background in the insurance industry ?

We are looking for an accomplished executive to build and scale a world-class Data Management & Analytics function that drives measurable business impact.

In this role, you will establish and lead a Centre of Excellence , define and execute the enterprise data strategy, and embed analytics into critical decision-making processes across the organisation.

You will partner with Exco and senior stakeholders to shape the enterprise data agenda, champion governance and data quality, and deliver high-value use cases across Finance, Risk, Actuarial, Compliance, and HR.

Key focus areas:

• Establish and enhance a Data Management & Analytics Centre of Excellence
• Design and implement enterprise-wide data governance and quality frameworks
• Align cross-functional teams on data definitions, logic, and KPIs
• Develop and operationalise analytics use cases to inform strategic decision-making
• Embed trusted data and analytics outputs across core business processes
• Provide technical and strategic leadership to analytics teams and contribute to enterprise data architecture

Ideal profile:

• Proven executive or senior management experience in Data Management / Analytics within the insurance industry
• Demonstrated track record in designing and implementing data strategies and governance frameworks
• Exceptional stakeholder management and influencing skills at Exco and Board level
• Deep understanding of analytics tools and technologies , with the ability to convert business needs into practical data solutions
• A collaborative, visionary leader with a passion for building high-performing teams and driving organizational change

Technical Skills (Preferred):

• Data Governance & Quality: Informatica, Collibra, Talend
• Databases & Warehousing: SQL Server, Snowflake, Oracle
• Analytics & BI: Power BI, Tableau, Qlik, SAS
• Programming: Python, R, SQL
• Big Data & ETL: Spark, Hadoop, Alteryx, SSIS

If you’re ready to shape the future of data and analytics within a leading, forward-thinking organization in the insurance space, we’d love to connect with you.

Disclaimer:

If you do not hear back from us within two weeks, please consider your application for this vacancy unsuccessful. Your profile will be kept on our database for future suitable roles. You are also welcome to reach out to us to discuss your next career move in insurance and finance.

For more specialized finance and insurance opportunities, visit: Network Recruitment International

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3 days ago Be among the first 25 applicants

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Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Head: Strategic Portfolio Management is a pivotal role reporting into Executive: Business Transformation & Strategic Change. The portfolio for this role focuses on effective delivery of strategic investment programmes across Business Banking by applying expert programme management practices, governance oversight, functional alignment, and adherence to defined standards risk frameworks, and methodologies. The incumbent will ensure alignment with enterprise objectives, oversee cross-functional delivery, and embed governance and quality assurance frameworks to enable sustainable business outcomes. Outcomes must be linked to both qualitative and quantitative value generation, value enablement and value defence business priorities. The role is responsible for embedding delivery excellence within the value streams, driving accountability, transparency and enterprise-wide collaboration to drive strategic outcomes.

As a Senior Manager in the Absa Business Banking Chief Operations Office, you will excel in commercializing and monetizing strategies with a strong financial acumen. Your ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount. With a focus on efficiency driven by automation, digitization, and cost optimization, you will consistently create demonstrated value for our clients.

Job Description

KEY FOCUS AREAS

• Lead the design and execution of complex, cross-functional programmes aligned to strategic priorities.
• Ensure delivery of programme outcomes within scope, time, and budget constraints.
• Embed quality assurance and governance frameworks across all programme phases.
• Manage stakeholder expectations and ensure alignment across business units.
• Drive operational excellence through structured programme delivery and change enablement.
• Monitor and report on programme performance, risks, and benefits realisation.
• Champion continuous improvement and innovation in programme delivery.
• Provide thought leadership in programme management practices and methodologies.
• Build and lead high-performing programme teams, fostering collaboration and accountability.
• Influence strategic decision-making through data-driven insights and programme outcomes.
  
  

Accountabilities

Strategy Formulation and Execution

• Lead the formulation and execution of enterprise-wide programmes that align with strategic business objectives and operational priorities.
• Translate strategic intent into structured programme roadmaps, ensuring alignment with COO/Operations goals and measurable outcomes.
• Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
• Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
• Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
• Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
• Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.
• Track execution progress against key strategic initiatives and intervene to correct course where needed.
• Support transformation initiatives through structured programme delivery and change management practices.
• Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
• Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
• Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.
  
  

Customer Primacy

• Lead the design and delivery of programmes that enhance customer experience and operational efficiency.
• Ensure customer-centric outcomes are embedded in programme objectives and delivery metrics.
• Translate customer insights into actionable programme improvements
• Interpret market and customer insights to inform operational plans and prioritise capability investments.
• Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
• Instil customer-centric decision-making in teams, balancing experience and efficiency targets.
• Implement initiatives that improve customer engagement and retention through operational enhancements.
• Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
• Represent the voice of the customer within leadership forums to influence service delivery priorities.
• Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
• Provide expertise in designing integrated frameworks to embed service excellence.
  
  

Sustainable Growth

• Align programme delivery with business growth objectives and operational scalability.
• Identify and implement opportunities for cost optimisation and value creation through programme
• Develop business area growth plans aligned to segment and enterprise priorities.
• Work with business partners to define and execute on growth strategies and operational initiatives.
• Mobilise functional teams to deliver growth targets and embed performance accountability.
• Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
• Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
• Formulate and develop multi-function operating frameworks that contribute to sustainable growth.
  
  

Client-Driven Innovation and Change

• Drive innovation through the implementation of new delivery models and digital solutions.
• Lead change management efforts to ensure adoption and sustainability of programme outcomes.
• Monitor competitive landscape and identify opportunities to improve products, services, or operations.
• Drive continuous improvement and innovation within the team to enhance customer outcomes.
• Shape client experience initiatives through project ownership and delivery responsibility.
• Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
• Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
• Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
• Drive change management activities across a single value chain for optimal adoption of change.
  
  

Leading Talent

• Build programme management capability across teams through coaching and knowledge sharing.
• Lead by example in fostering a culture of accountability, agility, and continuous learning.
• Embed people processes and values into business routines, reinforcing a strong leadership culture.
• Develop workforce capabilities to meet business plan execution requirements and future readiness.
• Create inclusive team environments that support performance, wellbeing, and growth.
• Address escalated people issues and ensure application of performance and development processes.
• Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
• Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
• Direct the development and implementation of human capability strategies to support people management priorities.
  
  

Operational Effectiveness

• Translate strategic goals into executable programme plans with clear KPIs and governance structures.
• Resolve delivery bottlenecks and ensure integration across operational units.
• Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
• Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
• Ensure integration across business units by resolving operational friction and dependencies.
• Represent the business area in operational forums and with delivery partners.
• Leverage data insights to improve operational effectiveness and customer outcomes.
• Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
• Identify problems and formulate alternate solutions to resolve value chain conflicts.
• Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.
  
  

Digital Adoption

• Leverage digital tools and platforms to enhance programme visibility, tracking, and reporting.
• Promote the use of automation and data analytics in programme delivery.
• Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
• Monitor digital platform performance and ensure integration with business processes and outcomes.
• Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.
  
  

Good Governance, Risk and Compliance

• Ensure all programmes adhere to internal governance, risk, and compliance standards.
• Proactively manage programme risks and ensure mitigation plans are in place.
• Implement governance, risk, and compliance frameworks in business processes and team routines.
• Promote risk awareness and lead the response to regulatory changes and emerging issues.
• Support audit readiness and ensure operational teams adhere to compliance requirements.
• Define and consolidate the risk profile for the business unit, manage critical risks, and ensure resolution feedback to stakeholders.
• Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
• Influence the implementation of effective internal controls systems and corporate governance practices.
  
  

Data Monetisation

• Use programme data to inform strategic decisions and demonstrate value realisation.
• Establish mechanisms for data-driven performance tracking and reporting.
• Apply data insights to support business planning and decision-making in the business area.
• Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
• Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.
  
  

Stakeholder Management

• Engage and influence senior stakeholders to ensure alignment and support for programme objectives.
• Facilitate cross-functional collaboration and issue resolution across delivery teams.
• Manage relationships with key stakeholders to support aligned delivery and issue resolution.
• Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.
  
  

Qualifications And Experience

Education/ Qualification:

Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications (NQF8)

Field of Study:

• Programme Management, Business Administration, Operations Management, or related field.
  
  

Work Experience:

• 12 - 15 years experience in a specific capability of importance to the bank, including a track record of 5 years in a people management position in a large enterprise.
• Experience must include developing integrated customer-centric product or service solutions or corporate practice development while working with and managing stakeholders across business and/or functional areas and budget management.
• Exposure to digital transformation and data-driven decision-making is preferred.
• Demonstrated success in leading enterprise-wide programmes that deliver measurable business outcomes and transformation.
• Experience in engaging executive stakeholders in programme governance, strategic alignment, and benefits realisation across complex organisational structures.
  
  

COMPETENCIES

Leadership Competencies:

• Strategic Thinking
• Business Acumen
• Communication
• Influence
• Leadership
• Creativity and Innovation
• Delivering Results
• Adaptability
• Collaboration
  
  

Knowledge and Skills:

• Strong commercialisation and monetisation skills with an affinity for finance
• Digital affinity and dexterity that leverages technology to automate and create commercial value
• Mindset of efficiency driven by automation, digitization and cost optimisation, to create client value
• Enterprise Programme Management
• Strategic Planning and Execution
• Stakeholder Engagement and Influence
• Risk and Compliance Management
• Change Management and Communication
• Financial and Resource Planning
• Digital Tools for Programme Delivery
• Performance Monitoring and Reporting
  
  

Education

Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Finance and Sales
• Industries Banking and Financial Services

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Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation

People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills

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Assistant Professor, Teaching Stream - Operations Management & Statistics

Date Posted: 08/08/2025
Closing Date: 01/12/2026, 11:59PM ET
Req ID: 44237
Job Category: Faculty - Teaching Stream (continuing)
Faculty/Division: Joseph L. Rotman School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)

Description:

The Rotman School of Management at the University of Toronto invites applications for a full-time teaching-stream appointment in the Operations Management & Statistics Area. The appointment will be at the rank of Assistant Professor, Teaching Stream, with an anticipated start date of July 1, 2026.

Applicants must have earned a PhD in Operations Management or a PhD in a field related to Operations Management, such as Information Systems. We seek candidates whose teaching interests complement and enhance our existing strengths . Applicants must have a demonstrated record of excellence in teaching, including a strong demonstrated ability to integrate both theory and practice, evidence of effective communication and presentation skills; a demonstrated mastery of their subject area; a demonstrated commitment to excellence in pedagogical inquiry and teaching innovation; and an interest in teaching-related scholarly activities in operations management. Candidates must have teaching experience in a degree-granting management program, including lecture preparation and delivery, and curriculum development. Applicants must have the ability to teach undergraduate and graduate management courses in operations management, statistics, spreadsheet modelling, and business analytics.

Evidence of excellence in teaching and a commitment to excellent pedagogical inquiry can be demonstrated through teaching accomplishments, awards and accolades, presentations at significant conferences, the teaching dossier submitted as part of the application, as well as strong letters of reference, and for short-listed candidates, a strong performance during the on-campus presentation. The teaching dossier includes a teaching statement, sample course materials, and teaching evaluations.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence) .Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Applicants are invited to include in their cover letter any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Salary will be commensurate with qualifications and experience.

About the Organization

U of T is Canada's largest university and has an international research reputation. The Rotman School of Management has a strong faculty that is supportive of serious scholarship and is committed to the professional development of its faculty. The Rotman School operates a wide range of degree programs, including an undergraduate Commerce program, a full-time, part-time, Executive, and Global Executive MBA program, a Global Executive MBA for Healthcare and the Life Sciences, a Master of Finance, a Master of Financial Risk Management, a Master of Management Analytics, a Graduate Diploma in Professional Accounting, and a Ph.D. program.

Rotman is situated in the heart of Canada’s corporate and financial center, and the world’s most diverse city. Rotman’s core values reflect this diversity. For more information about the Rotman School and its core values, please visit:

All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter, a current curriculum vitae, and a complete teaching dossier which includes a teaching statement, sample syllabi and course materials, and teaching evaluations or evidence of superior performance in other teaching-related activities. The cover letter can include a description of any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Applicants must provide the name and contact information of three references. The University of Toronto’s recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that referees submit recent letters (on letterhead, dated and signed) by the closing date. At least one reference letter must primarily address the candidate’s teaching. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ .

Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact Ming Hu at .

All application materials, including recent reference letters, must be received by January 12, 2026.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Assistant Professor, Teaching Stream - Operations Management & Statistics Date Posted: 08/08/2025Closing Date: 01/12/2026, 11:59 PM ETReq ID: 44237Job Category: Faculty - Teaching Stream (continuing)Faculty/Division: Joseph L. Rotman School of ManagementDepartment: Joseph L. Rotman School of ManagementCampus: St. George (Downtown Toronto) Description: The Rotman School of Management at the University of Toronto invites applications for a full-time teaching-stream appointment in the Operations Management & Statistics Area. The appointment will be at the rank of Assistant Professor, Teaching Stream, with an anticipated start date of July 1, 2026. Applicants must have earned a Ph D in Operations Management or a Ph D in a field related to Operations Management, such as Information Systems. We seek candidates whose teaching interests complement and enhance our existing strengths. Applicants must have a demonstrated record of excellence in teaching, including a strong demonstrated ability to integrate both theory and practice, evidence of effective communication and presentation skills; a demonstrated mastery of their subject area; a demonstrated commitment to excellence in pedagogical inquiry and teaching innovation; and an interest in teaching-related scholarly activities in operations management. Candidates must have teaching experience in a degree-granting management program, including lecture preparation and delivery, and curriculum development. Applicants must have the ability to teach undergraduate and graduate management courses in operations management, statistics, spreadsheet modelling, and business analytics. Evidence of excellence in teaching and a commitment to excellent pedagogical inquiry can be demonstrated through teaching accomplishments, awards and accolades, presentations at significant conferences, the teaching dossier submitted as part of the application, as well as strong letters of reference, and for short-listed candidates, a strong performance during the on-campus presentation. The teaching dossier includes a teaching statement, sample course materials, and teaching evaluations. This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Applicants are invited to include in their cover letter any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service. Salary will be commensurate with qualifications and experience. About the Organization U of T is Canada's largest university and has an international research reputation. The Rotman School of Management has a strong faculty that is supportive of serious scholarship and is committed to the professional development of its faculty. The Rotman School operates a wide range of degree programs, including an undergraduate Commerce program, a full-time, part-time, Executive, and Global Executive MBA program, a Global Executive MBA for Healthcare and the Life Sciences, a Master of Finance, a Master of Financial Risk Management, a Master of Management Analytics, a Graduate Diploma in Professional Accounting, and a Ph. D. program. Rotman is situated in the heart of Canada’s corporate and financial center, and the world’s most diverse city. Rotman’s core values reflect this diversity. For more information about the Rotman School and its core values, please visit: All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter, a current curriculum vitae, and a complete teaching dossier which includes a teaching statement, sample syllabi and course materials, and teaching evaluations or evidence of superior performance in other teaching-related activities. The cover letter can include a description of any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service. Applicants must provide the name and contact information of three references. The University of Toronto’s recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that referees submit recent letters (on letterhead, dated and signed) by the closing date. At least one reference letter must primarily address the candidate’s teaching. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ. Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact Ming Hu at . All application materials, including recent reference letters, must be received by January 12, 2026. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Diversity Statement The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see . Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact . #J-18808-Ljbffr