221 Digital Services jobs in South Africa
Administrative & Digital Support Assistant (Web Solutions & Digital Services)
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About Us
GTIS is a web design, development, hosting, and digital marketing agency. We deliver complete web solutions & digital services for clients across multiple industries. To support our growing workload, we are looking for an Administrative & Digital Support Assistant who combines strong organisational skills with a keen interest in the digital/web industry and the creativity to contribute to content and projects.
Key Responsibilities
- Provide administrative support: scheduling, client follow-ups, and record-keeping.
- Update and maintain websites using WordPress (CMS) – adding content, adjusting layouts, and uploading media.
- Assist with domain registrations, hosting renewals, and SSL management.
- Carry out basic SEO updates (meta tags, alt text, sitemaps).
- Research new tools, plugins, and creative solutions for client projects.
- Support project coordination and communication between clients and developers/designers.
- Contribute ideas and show initiative in improving workflows and content.
Requirements
- Experience working with a CMS (WordPress preferred).
- Familiarity with domains, hosting, and online platforms.
- Strong admin and organisational abilities.
- Excellent communication skills.
- A keen interest in the digital/web industry and a willingness to learn.
- Creativity and problem-solving mindset.
- Computer literate (Google Workspace / MS Office).
Nice to Have
- Experience with WooCommerce or other e-commerce platforms.
- Knowledge of SEO, digital marketing, or design tools.
What We Offer
- Flexible working arrangements (remote/hybrid possible).
- Training and mentoring in web solutions & digital services.
- An opportunity to use your creativity and grow your career in the digital space.
Job Types: Full-time, Permanent, Internship
Contract length: 3 months
Pay: R5 000,00 - R8 000,00 per month
Application Question(s):
- Have you worked with a Content Management System (CMS) such as WordPress?
Work Location: In person
Digital Consulting Graduate Programme 2026
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WELCOME TO MOYO
Graduate Programme
We are on the lookout for innovative, proactive, results-oriented, analytical, and confident graduates. Especially those who enjoy learning, always take initiative, and have the drive to make a difference.
Required Qualifications
IT, IS and Informatics, Industrial Engineering, Mechanical Engineering or Chemical Engineering Degree.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, age, disability or genetics.
Digital Strategy Graduate
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Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
We are launching an exciting graduate programme aimed at developing the next generation of digital strategy leaders. As a Junior Analyst, you will be part of a dynamic team driving strategic initiatives across digital channels, customer value management, and commercial growth. This role is ideal for a recent graduate with a strong analytical foundation and a passion for solving complex problems in innovative ways.
Job Description
Key Responsibilities
- Support the development and execution of digital strategy initiatives through data-driven insights.
- Break down complex business problems using first-principles thinking and structured problem-solving approaches.
- Analyze large datasets to identify trends, opportunities, and risks, and present findings in clear, compelling visual formats (charts, dashboards, infographics).
- Collaborate with cross-functional teams to support strategic planning, performance tracking, and business case development.
- Prepare high-quality written reports, executive summaries, and presentations for senior stakeholders.
- Participate in workshops, brainstorming sessions, and strategic reviews, contributing ideas and insights confidently.
- Embrace coaching and feedback to accelerate personal and professional growth.
Education & Background
- Bachelor's degree in a STEM field (e.g., Engineering, Mathematics, Computer Science) or Finance/Economics.
- Strong academic performance and demonstrated analytical aptitude.
Core Skills & Competencies
- Analytical Thinking: Ability to deconstruct complex problems into manageable components using first-principles logic.
- Data Literacy: Comfortable working with large datasets; able to extract insights and translate them into actionable recommendations.
- Visual Communication: Skilled in creating clear, concise, and visually engaging charts and graphics.
- Verbal Communication: Confident speaker with the ability to present ideas clearly and persuasively to diverse audiences.
- Written Communication: Exceptional writing skills with a professional tone suitable for executive-level communication.
- Coachability: Open to feedback, eager to learn, and adaptable to new challenges and environments.
Preferred Tools & Technologies
- Familiarity with Excel, PowerPoint, and data visualization tools (e.g., Power BI, Tableau).
- Exposure to SQL, Python, or other analytical tools is a plus.
What We Offer
- Structured mentorship and coaching from senior leaders.
- Exposure to high-impact strategic projects.
- A collaborative and inclusive team culture.
- Opportunities for growth and career progression within the digital strategy space.
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Digital Content Strategy
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Hey At COANDO LLC, we're looking for someone who shares our passion for creativity and strategy. As part of our small but powerful team, you'll play a key role in developing and executing digital content strategies.
Your main focus will be on copywriting, so bring your best ideas and storytelling energy
We're a global company in the media and telecommunications space, working closely with creative minds and brands to build smart, scalable solutions.
If you love communication, are open to new ideas, and want to work in a respectful, growth-oriented environment, then you're in the right place.
Let's unlock the potential of creatives and brands together and build sustainable success.
TasksCreating captivating offers that grab attention and drive engagement
Writing copy that converts from social posts to sales pages
Making data-driven decisions to optimize performance and scale results
Improving sales processes to increase efficiency and revenue
Requirements- Excellent command of English (both written and spoken)
- Ideally 1+ year of experience as a copywriter or in a similar creative role
- Strong understanding of marketing psychology and consumer behavior
- Ability to research audiences, competitors, and market trends to inform content
- Familiarity with direct-response marketing and conversion-focused copywriting
- Attention to detail and ability to deliver high-quality work under tight deadlines
- Proactive, curious, and able to generate new ideas independently
- Experience with AI-assisted writing tools (ChatGPT, Jasper, etc.) is a plus
Benefits- Above-average compensation
- Flexible working hours
- Home Office
- Remote work
- Sabbatical
- Paid Vacation
Even if you're not sure you meet every requirement, we'd still love to hear from you. Every great collaboration starts with a conversation you'll hear back from us either way.
We look forward to connecting with you soon
Senior Manager: Digital Marketing Strategy
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*Job Classification *
Job Classification: Marketing, Communication and Research
Job Post End Date: 31 October 2025
Reporting Line: Head: Digital Marketing Strategy & Innovation
Direct Reports: 3 x Digital Marketing Managers
Job Purpose
The Senior Manager: Digital Marketing Strategy oversees the development of digital marketing initiatives, enhancing capabilities and progressing maturity at Nedbank. They contribute to the effective use of data and marketing technology (MarTech). Leading a team of digital marketing managers and collaborating closely with marketing pods and agile squads, this individual crafts data-driven, performance-focused strategies that align with business objectives to achieve meaningful results. Utilising Nedbank's full MarTech suite, including Adobe Experience Cloud and emerging AI technologies, they enable teams to innovate, personalise client experiences, and boost commercial growth. The role is crucial in converting complex data and technology into effective strategies, ensuring digital marketing efforts are innovative, client-focused, and aligned with Nedbank's vision for future-ready marketing.
Key Responsibilities
Strategic Digital Marketing Leadership (50%)
- Lead the development of integrated, measurable, client-centric digital marketing strategies.
- Drive capability building and maturity in digital marketing across teams.
- Partner with pods and agile squads to design, test, and optimise performance-driven campaigns.
- Use insights and analytics to ensure strategies are aligned with business growth and ROI.
MarTech-driven Campaign Enablement (30%)
- Partner with Group Technology and other functions to creatively leverage Adobe Experience Cloud (AEM, Journey Optimiser, Analytics, Target, Firefly, Creative Cloud) and other MarTech tools (e.g. GA4, Apps Flyer).
- Act as a catalyst for MarTech-enabled creativity, guiding marketers across the group in the strategic use of data and technology to enhance campaign impact.
- Ensure MarTech initiatives are tightly integrated with campaign objectives and deliver clear, measurable value.
- Provide strategic input into MarTech enablement roadmaps, focusing on campaign outcomes rather than simply platform adoption.
AI and Advanced Technology Integration (20%)
- Identify and champion opportunities to apply AI and advanced technologies in marketing activity for greater personalisation and efficiency.
- Collaborate with cross-functional teams to evaluate and implement AI tools that enhance campaign creativity and effectiveness.
- Contribute to the responsible governance of AI and data-driven marketing, ensuring its ethical and impactful use.
- Build awareness and capability across marketing teams on the creative potential and limitations of AI in marketing.
Education & Qualifications
Postgraduate degree in Marketing, Communications, or a related field (master's degree is advantageous). Professional certification in Digital Marketing and relevant MarTech tools is advantageous.
Experience
- 7–10 years in senior digital marketing roles, with proven leadership experience.
- Demonstrated ability to drive strategy, build capability, and uplift digital maturity.
- Demonstrated expertise in creatively applying MarTech platforms (preferably Adobe Experience Cloud) to drive marketing success.
- Experience working cross-functionally with technology and data teams.
- Interest and aptitude in AI-driven marketing innovation.
- Agency experience is advantageous.
Technical Skills
- Optimising digital marketing channels (web, social, mobile, direct) – Advanced.
- Leveraging digital advertising platforms (including programmatic display, paid search and performance media) – Advanced.
- Agile ways of working and project management – Progressive.
- Process improvement and journey orchestration – Progressive.
- Communication & presentation skills – Advanced.
*BEHAVIOURAL COMPETENCIES *
- Change Leadership – Inspire and guide teams through transformation.
- Cross-Functional Influence – Build alignment across marketing pods, Group Technology, risk and compliance, and external partners.
- Strategic and Conceptual Thinking – Translate complexity into actionable strategies.
- Planning & Project Management – Prioritise, roadmap, and deliver effectively.
- Customer Focus – Keep client-centricity at the core of digital initiatives.
- Ethical Responsibility – Ensure responsible application of AI and data-driven marketing.
- Tenacity & Resilience – Persist through setbacks with determination and a solutions-focused mindset.
*ORGANISATIONAL FIT *
- High Fit Facets: Challenging the status quo, continuous improvement, customer focus, personal growth, planning for long-term success.
- Low Fit Facets: Growth at any cost, geographic dispersion, thriving on risk.
Please contact the Nedbank Recruiting Team
Digital Health Strategy Advisor
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NTU International A/S
is leading a consortium for the implementation of the EU funded project called:
Technical Assistance to Africa CDC - Accelerating Digital Health Transformation in Africa - TEI Digital health
and is searching for experts to support the core team during the implementation of this project.
The
overall objective
of this assignment is to strengthen health systems through integrated, patient-centred digital solutions development at the Primary Health Care (PHC) level, in line with the Africa CDC Digital Transformation Strategy.
Location
: Africa.
Duration
: The indicative start date is
23/11/2025
and the period of implementation of the contract will be
28 Month(s)
from this date (indicative end date:
23/03/2028
).
Digital Health Strategy Advisor (Cat. I)
Qualifications and skills:
- Completed University studies of at least 3 years in Public Health, Health Informatics, Digital Health, Information Technology/Computer Science, Health Policy and Management, Data Science, Business Administration (with a focus on health innovation). In its absence, 5 years of equivalent professional experience.
- Strong digital health project management and stakeholder coordination skills.
- Fluency in English is
required
; working knowledge of French is an
asset
.
General professional experience:
- Expertise demonstrated by consolidated experience of 12 years in the fields related to the digital health policy, governance structures, or health financing.
- Experience working with government health agencies, international organizations (e.g., AU, WHO, World Bank), NGOs, or private sector health tech firms.
- Demonstrated knowledge of digital health frameworks and standards (such as WHO's Global Strategy on Digital Health, Digital Public Goods, OpenHIE, or SMART Health IT).
- Prior experience with Africa CDC, WHO-AFRO, Ministries of Health, or international donor-funded projects.
Specific professional experience:
- Expert in national digital health strategy development, with experience in health policy, legal frameworks, health financing, and institutional design and supporting governments to align national strategies with continental and global standards.
- Experience in developing, implementing, and evaluating digital health policies in AU Member States.
- Ability to work with governments, donors, and multilateral organizations to shape national digital health initiatives.
- Understanding of health financing models for digital health solutions.
If you are interested in this opportunity, please apply and upload your CV via LinkedIn or sent to Due to the large number of applicants, only shortlisted candidates will be contacted.
Digital Transformation
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The selected candidate will be responsible for supporting our Wealth digital advice team to drive innovation and enhancements of our digital advice tool, whilst also training and supporting advisers and adviser support staff.
Client and adviser engagement experience is beneficial and will be considered favorably.
Responsibilities:
· Train advisers for Wealth Advice Process Digital Tool through in-person and virtual sessions (e.g., MS Teams).
· Must be able to use XPLAN
· Part of the team that visit adviser offices during ongoing engagements to support digital adoption.
· Provide input on improvements and future development of the advice process.
· Drive enhancements of the digital tool, from planning through to implementation.
· Assist with development of simple, visually engaging presentations to explain complex advice concepts and tool functionality.
· Offer technical support to advisers, colleagues, and regional distribution teams regarding system-related queries.
· Must be able to interpret a financial needs analysis and cashflow results in digital financial planning tools.
· Create training materials – written guides or video tutorials – for digital advice tools.
· Test new digital enhancements and development to ensure functionality and quality.
· Contribute to the standardisation of advice processes and supporting documentation.
· Collaborate with cross-functional teams to define development requirements based on business needs and use cases.
· Prepare regular communications, reports, and presentations for management and advisers on the six-step advice process and digital tools.
Minimum requirements:
Qualification relating to Financial planning (CFP), Finance, Wealth management – completed or close to completion
2+ years industry experience - Financial planning/Wealth advice/Finance
Proficient in both spoken and written English and Afrikaans
Willingness to travel from time to time within South Africa
Computer literacy (MS Office), especially PowerPoint and Word and XPlan
Exposure to working directly with financial advisers would be advantageous
Recommended requirements:
Exposure to advisers and/or advised clients will be advantageous.
Job Type: Full-time
Pay: R30 000,00 per month
Application Question(s):
- Do you speak and write Afrikaans fluently
- Do you use XPLAN Soft ware
- Do you have 2 years in financial planning
Work Location: In person
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Principal Specialist Digital Transformation
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When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.
The Digital Transformation Lead will be responsible for driving the digital transformation strategy within the Finance Operations and Credit & Risk departments. This role will focus on leveraging digital technologies to enhance operational efficiency, improve customer experience, and achieve cost savings:
- Strategic Leadership: Develop and implement the digital transformation strategy for Finance Operations and Credit & Risk.
- Innovation: Identify and evaluate new digital technologies and solutions to drive innovation and improve processes.
- Project Management: Lead and manage digital transformation projects from inception to completion, ensuring timely delivery and alignment with business objectives.
- Stakeholder Engagement: Collaborate with internal and external stakeholders to ensure successful implementation of digital initiatives.
- Performance Monitoring: Establish key performance indicators (KPIs) to measure the success of digital transformation initiatives and report on progress to senior management.
- Risk Management: Identify and mitigate risks associated with digital transformation projects.
Financial Reporting Assurance
- Strategic oversight, cross function collaboration, and continuous improvement on digital strategy within Finance.
- Developing best practices, routines and innovative solutions to improve levels of digitisation and quality of output. identify opportunities for digitisation using various technologies, which include, but not limited to Robotics Process Automation, Natural Language Understanding, Optical Character Recognition etc
- Identify opportunities for risk mitigation measures, and support implementation as needed.
- Identify strategy growth opportunities in the Intelligent Automation space
Manage the execution of strategic projects:
- Lead the prioritisation and implementation of digital transformation projects within Finance
- Effectively manage such projects, ensuring stakeholder buy-in and minimal disruption.
- Develop and implement communication plans to keep stakeholders informed of progress and anticipated outcomes.
- Drive the business case development and return on investment.
- Re-engineer and radically simply processes
- Own Citizen Development strategy in VSA Finance enabling large Scale Upskilling (AI and Intelligent Automation)
Performance Management and Reporting:
- Champion a data-driven culture within the finance department by promoting the use of data analytics tools and insights.
- Develop and implement dashboards and reporting systems that provide real-time financial visibility and support informed decision-making.
- Partner with data analysts to extract valuable insights from financial data to drive strategic initiatives.
Stakeholder Management:
- Build strong relationships with key stakeholders across the organisation, fostering a deep understanding of their needs and expectations.
- Collaborate with stakeholders identify and drive the development of solutions that would cater to their business needs.
- Effectively communicate the value and impact of digital transformation initiatives.
- Proactively address stakeholder concerns and ensure their satisfaction with service quality.
- Facilitate change management practices that ensure seamless adoption of Intelligent Automation strategy
- Lead, manage and, coach business process engineers and analysts
- Relevant certifications in digital transformation, such as Certified Digital Transformation Officer (CDTO) or Digital Transformation Professional (DTP), will be an advantage
- Project management certifications like PMP (Project Management Professional) or PRINCE2 can be beneficial
- Proficiency in digital tools and technologies.
- Strong understanding of data analytics, artificial intelligence, and other emerging technologies that can drive digital transformation.
- Minimum of 5+ years relevant experience in a finance and / or Credit and Risk environments (Essential)
- Proven experience in leading digital transformation initiatives within a large organization is crucial.
- Demonstrated success in managing complex projects and driving change is essential.
Job-Related Skill
- Project Planning
- Excellent facilitation skills
- Communication skills
- Change management
- Problem solving
- Teamwork
- The ability to explain complex information clearly and simply
- Operational excellence and attention to detail
- Ability to adapt quickly in a new environment and work on multiple systems/platforms
Job Knowledge
- Knowledge of Finance Operations as well as Credit and Risk environments.
- Technical knowledge/experience of process and reporting enhancements making use of robotics and digital tools
- Post go live support
- Excellent project management and leadership skills to inspire and lead a team towards achieving strategic goals.
- Strong stakeholder management skills to collaborate effectively with internal and external stakeholders.
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 11 September 2025.
The base location for this role is Midrand, Vodacom Campus.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Digital Transformation Business Developer
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Are you a
Business Development powerhouse
who fluently speaks the language of
Digital Transformation
? Can you walk into a meeting, immediately spot the gaps in a business' digital lifecycle and articulate a solution?
We are looking for a highly perceptive and driven individual to join our team as a Business Developer, focused entirely on the Digital space.
You'll be the linchpin who connects opportunity with our capability.
What you MUST posses:
- Deep, demonstrable understanding of the complete digital transformation cycle, from initial inception to final delivery.
- Full Stack Services knowledge in how each stream (Web Development, Paid Media, SEO, Data Analytics, Reputation Management, Design, UX) strategically fits into the overall digital transformation and e-commerce roadmap.
- SaaS Savvy familiarity with the Software-as-a-Service product landscape.
- Proven success in a B2B sales environment with strong commercial instincts and business acumen.
If you're ready to leverage your expertise to drive significant growth and help businesses truly
transform
, apply today.
Junior Digital Transformation Specialist
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Role : Junior Digital Transformation Specialist
About dY/dX Digital:
We're a forward-thinking digital transformation consultancy dedicated to innovation through product and service design, future-of-work transformation, and digital optimisation. Since 2013, we've partnered with leading global companies including Vodafone, Google, Vodacom, VISA, MTN, Ericsson, Old Mutual and many others, transforming how they work and driving new product innovation. At dY/dX Digital, we champion ideation grounded in data and behavior - turning complex challenges into actionable opportunities.
There is no office. There is no leave policy. There is no corporate hive, no majestic marble-pillared building with oil-paintings, no HR department. No mid-level bosses. No fluff. No vanity. Just really smart people, with a range of deep skills, working on problems they find intellectually and creatively stimulating.
We are nerds, geeks, goofs, cynics, movie critics, believers, artists, and quants, left-brain, right-brain, ENTP – INTJ, designers, coders, writers, analysts & spreadsheet jockeys. Most importantly, we are doers.
We make change happen
. Based in South Africa, but spread across the globe, we are all the pieces that work towards solutions for the really really hard questions with new approaches and global insights.
About You:
- Ideally, you have a degree and at least 3 years of professional experience in digital transformation and solution development.
- Bonus if you have experience in workflow and process automation, and/or in the marketing or creative advertising space.
- Strong interpersonal skills and the ability to excel in collaborative environments.
- Technical acumen to lead engagements with development teams and understand technical solutions for both low code systems as well as custom development and integrations.
- A drive for high quality outcomes, both in your own work and the work your teams create.
- Genuine curiosity about human behaviour, organisational change, and sustainable impact.
- Detail-oriented, methodical, and excellent at clearly communicating complex ideas.
- Passionate about creating innovative, impactful solutions that merge analytical thinking with creative problem-solving.
- Excellent communication, storytelling, journey mapping and documentation skills.
- Strong analytical and creative problem-solving abilities.
- Familiarity with digital transformation methodologies, change management principles, and agile practices.
Why Join dY/dX Digital:
- Collaborate on impactful, change orientated projects with leading global brands.
- Work within a culture that prioritizes creativity, curiosity, agility, and structured innovation.
- Join a consultancy that values structural and sustainable change—actively shaping solutions that reduce waste, drive efficiency, and enhance engagement.
If you're driven by challenges, passionate about meaningful change, and eager to innovate sustainably, we'd love to hear from you.
About the Role:
DY|DX digital has been helping companies transform their operating models to "
make work work better
" for more than 15 years. We design new processes that utilise technology to help companies make their ways of working more efficient, implement the technology in organisations and help them adopt that change.
Whether it's automation or AI-based systems, people are critical in making systems actually work to deliver the end results. Change is hard, requiring learning new skills and processes. This job is all about helping people successfully make the transition to new systems and evolve those systems as the workplace changes.
As a junior change specialist you will work with a group of clients and an internal team. You will gain deep insight into emerging technologies and the workflow processes that they are using and help implement the change plan to achieve adoption.
This is a junior role and will be a good fit if you have up to three years of work experience in supporting change management activities, ensuring that new processes, tools, and updates are smoothly adopted and sustained.
Key Responsibilities:
- Direct contact with end users, training teams and new users on how to follow new processes and use the systems.
- Supporting change management activities, ensuring that new processes, tools, and updates are smoothly adopted and sustained.
- Reactive and proactive support to user issues
- Issue analysis, root cause determination and next actions
- Determining training topics through routine problem diagnosis and resolution.
- Escalating technical issues to the support team while liaising with them to drive resolution.
- Learning low-code development and systems concepts to empower you in analysing and explaining issues.
- Performing testing of systems when new functionality is released, with a focus on user experience and impact.
- Providing input into new workflows and system changes based on your experience with users and their challenges.
- Ensuring a positive user experience by empowering people with the skills and knowledge to use processes and systems confidently, thereby helping drive adoption and change resilience.
- Balance technical feasibility and behavioural change strategies for optimal solution effectiveness i.e. that is not just usable but used.
- Translate complex technical solutions into accessible language for clients and internal stakeholders.
- Develop and maintain detailed documentation of requirements, solution designs, and implementation plans.
- Ensure alignment of proposed solutions with clients' business objectives and growth strategies.
- Deliver high quality outcomes by working with the teams across the entire process to manage for successful implementation.
You would be a good fit for this if you:
- Enjoy helping to empower and upskill people:
- Have 1-3 years experience in related roles (training, support, low-code, consulting)
- Are a trainer who can explain things in a simple, easy to understand way
- Understand change management principles and can support individuals and teams through transitions
- Are a patient person with soft skills including composure, adaptability, empathy, intuition, common sense, positive attitude and stress resistance
- Are a good communicator and even better listener
- Are a problem solver that likes puzzles and following breadcrumbs across activity centres on systems to figure out what transpired, what went wrong and what training will be required to prevent the issue going forward.
- Are interested in low-code tools and processes or are code-curious. You don't have to be a developer or want to be a developer, but there is a lot you can learn
- Are deeply analytical - you understand how to approach a problem and spot trends of similar challenges for which training and communication can be put in place.
What a day could look like:
- Testing new system functionality and preparing relevant
training and change management materials
.
- Proactively engaging with lagging projects to increase adoption.
- Providing input into new workflows and system changes based on your experience with users and their challenges.
- Identifying training or change support required for specific issues.
- Participating in design meetings to help solve challenges and develop new solutions based on observed insights of behaviour
- Reviewing the support log (average 25–45 tickets/day) and triaging queries.
- Booking one-on-one sessions with users to provide hands-on guidance.
- Escalating complex technical issues to the support team and updating users.
- Conducting end-user and team training sessions on preventing recurring issues.
- Participating in design meetings to help solve challenges and develop new solutions
- Drafting a weekly support and change report that includes:
- - Volume and type of queries
- - Key behaviour insights and recommended training or change interventions
What you will get paid:
Salary: R24,000 - R30,000 depending on experience.
Serious stuff
Reporting: You will report into the project leads for the clients they are working on.
Work hours: Queries come in between 9:00 - 17:00, Monday to Friday. You will be expected to be available to offer support in a timely manner when required. Some technical releases and testing needs to happen after hours or over weekends when users aren't on the system.
Office: This is a remote-first position, but there are times where clients may need in-person support and training at their offices. We have flexible shared workspaces subscriptions for those that would like to go somewhere to work. You don't have to go there unless you need or want to.
Catering: If you are working from a shared workspace or meeting up with a colleague or client – coffee, lunch, snacks are a company expense.
Qualifications: We like working with people who have done something interesting, who have tried something big and failed (or succeeded – that's also fine). A degree is preferable, we don't care in what field, but not essential.
Leave: In principle, you can take as much leave as you want. You are responsible to get things done though – so make sure you plan around it OR, just do a working holiday (i.e. go away but work for a couple of hours so support queries get a response timeously). We pay out your regulated leave every month either way.
KPIs/OKRs: We figure out with you on a quarterly basis what needs to be done that is really important. That becomes your project for the quarter along all the other systems. If you do your job really well, you will end up automating/improving your processes so that they take up less time and you can find something else to do.
Career: With experience you may end up leading projects and consulting on others, being responsible is not more important than doing great work. You can get new roles, broaden your responsibilities and new challenges the more you prove yourself. Salaries go up as you get more responsibility and can deliver better quality work.