219 Digital Operations jobs in South Africa
Head of Digital Operations
Posted today
Job Viewed
Job Description
1 x Head of Digital Operations (IT Manager)
B3 Group Companies has a challenging position of an IT Manager for a suitably qualified and experienced candidate who has the drive to be part of the winning team based at the Head Office in Benoni. As Head of Digital Operations (IT Manager), the candidate is expected to execute the digital strategy and manage daily IT operations. Ensure systems, infrastructure, and applications run effectively and securely.
Role Description
This is a full-time on-site role in Benoni for an Information Technology Manager. The Information Technology Manager will be responsible for overseeing the IT operations, managing IT staff, and ensuring the security of all IT systems. Daily tasks include implementing and maintaining network systems, troubleshooting technical issues, managing software deployment, and ensuring data integrity. The role also involves strategic planning for IT infrastructure and continuous improvement of technology solutions to meet the business needs.
Qualifications
- Technical skills in network systems, software deployment, and troubleshooting
- 7+ years experience in IT operations management and managing IT staff
- Strategic planning and continuous improvement skills
- Strong understanding of data security and integrity
- Excellent leadership and communication skills
- Certifications : ITIL, PMP or Agile desirable
- Bachelor's degree in Computer Science, Information Technology, or related field
Qualifying candidates are to forward their Cv and supporting documents to by no later than 15 October 2025 .
Should you have any queries please contact HR on
Head of Digital Operations
Posted today
Job Viewed
Job Description
Overview
Role Purpose
The Head of Digital Operations leads the adtech, trafficking, and campaign governance backbone of the agency. This role ensures accurate and efficient digital campaign delivery, end-to-end reporting visibility, and scalable workflows across markets.
Beyond campaign ops, this role drives cost optimization via offshoring, builds automation frameworks, and strengthens the agency's consulting capability in adtech and analytics (GA4, tagging, seat migrations, privacy).
This person will partner closely with Finance, Client Leadership, and Groupe Ops to ensure Publicis Media South Africa is future-ready, compliant, and competitive.
Responsibilities
Key Responsibilities
- Structure & Resource Operations
- Lead offshoring of TAAG (Tagging & Ad Ops) functions to hubs/PGD for efficiency and cost savings.
- Design and optimize resourcing models for campaign ops, balancing onshore and offshore.
- Partner with HR/Finance to track productivity, utilization, and cost-to-serve.
- Workflow Operations
- Build connected, automated handoffs across media planning, trafficking, activation, and reporting.
- Implement workflow tools (e.g., , Jira, Asana, or proprietary systems) to standardize campaign ops.
- Ensure SLA-driven delivery across all trafficking and campaign requests.
- Business Operations
- Drive commercial rigor in ad ops — monitor cost of delivery, track billable vs. non-billable hours.
- Own governance of Google seat migrations and other platform transitions to minimize commercial/operational risk.
- Partner with client teams to productize ops consulting: GA4 migration, tagging audits, measurement frameworks.
- Data Governance Operations
- Establish taxonomy, standardization, and clean data capture across all campaigns.
- Ensure proper tagging of campaigns (Floodlights, pixels, UTM tracking, server-side tagging readiness).
- Oversee compliance with POPIA, GDPR, and client-specific privacy requirements.
- Activation Operations
- Lead Ad Ops execution across CM360, DV360, social platforms, and programmatic DSPs.
- Map and monitor end-to-end campaign activation systems to ensure accuracy, pacing, and optimization.
- Champion automation in campaign ops: trafficking scripts, auto-QA, anomaly alerts.
- Reporting Operations
- Ensure end-to-end reporting visibility: from trafficking → campaign activation → client dashboards.
- Work with BI/analytics to connect platform data into centralized reporting ecosystems (e.g., Looker, PowerBI).
- Develop automated QA processes for billing, delivery, and client performance reports.
Qualifications
Key Requirements
- 8-12 years' experience in digital operations/adtech/activation in a media agency or platform.
- Expertise in CM360, DV360, GA4, GMP stack, tagging & tracking methodologies.
- Experience in offshoring/outsourcing operations for cost optimization.
- Proven success in Google seat migrations, GA4 implementations, and privacy compliance projects.
- Strong leadership of multi-level teams (onshore + offshore).
- Commercial acumen: ability to package ops governance into consulting services.
Additional Information
What Success Looks Like
- Offshoring transition completed → 10-20% reduction in cost-to-serve.
- Campaign reporting is end-to-end, automated, and client-trusted.
- Zero missed tagging/trafficking SLAs across campaigns.
- Revenue generated from adtech/measurement consulting services.
- Ops team retention improved, with a culture of automation and excellence.
Digital Strategy Graduate
Posted today
Job Viewed
Job Description
Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
We are launching an exciting graduate programme aimed at developing the next generation of digital strategy leaders. As a Junior Analyst, you will be part of a dynamic team driving strategic initiatives across digital channels, customer value management, and commercial growth. This role is ideal for a recent graduate with a strong analytical foundation and a passion for solving complex problems in innovative ways.
Job Description
Key Responsibilities
- Support the development and execution of digital strategy initiatives through data-driven insights.
- Break down complex business problems using first-principles thinking and structured problem-solving approaches.
- Analyze large datasets to identify trends, opportunities, and risks, and present findings in clear, compelling visual formats (charts, dashboards, infographics).
- Collaborate with cross-functional teams to support strategic planning, performance tracking, and business case development.
- Prepare high-quality written reports, executive summaries, and presentations for senior stakeholders.
- Participate in workshops, brainstorming sessions, and strategic reviews, contributing ideas and insights confidently.
- Embrace coaching and feedback to accelerate personal and professional growth.
Education & Background
- Bachelor's degree in a STEM field (e.g., Engineering, Mathematics, Computer Science) or Finance/Economics.
- Strong academic performance and demonstrated analytical aptitude.
Core Skills & Competencies
- Analytical Thinking: Ability to deconstruct complex problems into manageable components using first-principles logic.
- Data Literacy: Comfortable working with large datasets; able to extract insights and translate them into actionable recommendations.
- Visual Communication: Skilled in creating clear, concise, and visually engaging charts and graphics.
- Verbal Communication: Confident speaker with the ability to present ideas clearly and persuasively to diverse audiences.
- Written Communication: Exceptional writing skills with a professional tone suitable for executive-level communication.
- Coachability: Open to feedback, eager to learn, and adaptable to new challenges and environments.
Preferred Tools & Technologies
- Familiarity with Excel, PowerPoint, and data visualization tools (e.g., Power BI, Tableau).
- Exposure to SQL, Python, or other analytical tools is a plus.
What We Offer
- Structured mentorship and coaching from senior leaders.
- Exposure to high-impact strategic projects.
- A collaborative and inclusive team culture.
- Opportunities for growth and career progression within the digital strategy space.
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Digital Content Strategy
Posted today
Job Viewed
Job Description
Hey At COANDO LLC, we're looking for someone who shares our passion for creativity and strategy. As part of our small but powerful team, you'll play a key role in developing and executing digital content strategies.
Your main focus will be on copywriting, so bring your best ideas and storytelling energy
We're a global company in the media and telecommunications space, working closely with creative minds and brands to build smart, scalable solutions.
If you love communication, are open to new ideas, and want to work in a respectful, growth-oriented environment, then you're in the right place.
Let's unlock the potential of creatives and brands together and build sustainable success.
TasksCreating captivating offers that grab attention and drive engagement
Writing copy that converts from social posts to sales pages
Making data-driven decisions to optimize performance and scale results
Improving sales processes to increase efficiency and revenue
Requirements- Excellent command of English (both written and spoken)
- Ideally 1+ year of experience as a copywriter or in a similar creative role
- Strong understanding of marketing psychology and consumer behavior
- Ability to research audiences, competitors, and market trends to inform content
- Familiarity with direct-response marketing and conversion-focused copywriting
- Attention to detail and ability to deliver high-quality work under tight deadlines
- Proactive, curious, and able to generate new ideas independently
- Experience with AI-assisted writing tools (ChatGPT, Jasper, etc.) is a plus
Benefits- Above-average compensation
- Flexible working hours
- Home Office
- Remote work
- Sabbatical
- Paid Vacation
Even if you're not sure you meet every requirement, we'd still love to hear from you. Every great collaboration starts with a conversation you'll hear back from us either way.
We look forward to connecting with you soon
Senior Manager: Digital Marketing Strategy
Posted today
Job Viewed
Job Description
*Job Classification *
Job Classification: Marketing, Communication and Research
Job Post End Date: 31 October 2025
Reporting Line: Head: Digital Marketing Strategy & Innovation
Direct Reports: 3 x Digital Marketing Managers
Job Purpose
The Senior Manager: Digital Marketing Strategy oversees the development of digital marketing initiatives, enhancing capabilities and progressing maturity at Nedbank. They contribute to the effective use of data and marketing technology (MarTech). Leading a team of digital marketing managers and collaborating closely with marketing pods and agile squads, this individual crafts data-driven, performance-focused strategies that align with business objectives to achieve meaningful results. Utilising Nedbank's full MarTech suite, including Adobe Experience Cloud and emerging AI technologies, they enable teams to innovate, personalise client experiences, and boost commercial growth. The role is crucial in converting complex data and technology into effective strategies, ensuring digital marketing efforts are innovative, client-focused, and aligned with Nedbank's vision for future-ready marketing.
Key Responsibilities
Strategic Digital Marketing Leadership (50%)
- Lead the development of integrated, measurable, client-centric digital marketing strategies.
- Drive capability building and maturity in digital marketing across teams.
- Partner with pods and agile squads to design, test, and optimise performance-driven campaigns.
- Use insights and analytics to ensure strategies are aligned with business growth and ROI.
MarTech-driven Campaign Enablement (30%)
- Partner with Group Technology and other functions to creatively leverage Adobe Experience Cloud (AEM, Journey Optimiser, Analytics, Target, Firefly, Creative Cloud) and other MarTech tools (e.g. GA4, Apps Flyer).
- Act as a catalyst for MarTech-enabled creativity, guiding marketers across the group in the strategic use of data and technology to enhance campaign impact.
- Ensure MarTech initiatives are tightly integrated with campaign objectives and deliver clear, measurable value.
- Provide strategic input into MarTech enablement roadmaps, focusing on campaign outcomes rather than simply platform adoption.
AI and Advanced Technology Integration (20%)
- Identify and champion opportunities to apply AI and advanced technologies in marketing activity for greater personalisation and efficiency.
- Collaborate with cross-functional teams to evaluate and implement AI tools that enhance campaign creativity and effectiveness.
- Contribute to the responsible governance of AI and data-driven marketing, ensuring its ethical and impactful use.
- Build awareness and capability across marketing teams on the creative potential and limitations of AI in marketing.
Education & Qualifications
Postgraduate degree in Marketing, Communications, or a related field (master's degree is advantageous). Professional certification in Digital Marketing and relevant MarTech tools is advantageous.
Experience
- 7–10 years in senior digital marketing roles, with proven leadership experience.
- Demonstrated ability to drive strategy, build capability, and uplift digital maturity.
- Demonstrated expertise in creatively applying MarTech platforms (preferably Adobe Experience Cloud) to drive marketing success.
- Experience working cross-functionally with technology and data teams.
- Interest and aptitude in AI-driven marketing innovation.
- Agency experience is advantageous.
Technical Skills
- Optimising digital marketing channels (web, social, mobile, direct) – Advanced.
- Leveraging digital advertising platforms (including programmatic display, paid search and performance media) – Advanced.
- Agile ways of working and project management – Progressive.
- Process improvement and journey orchestration – Progressive.
- Communication & presentation skills – Advanced.
*BEHAVIOURAL COMPETENCIES *
- Change Leadership – Inspire and guide teams through transformation.
- Cross-Functional Influence – Build alignment across marketing pods, Group Technology, risk and compliance, and external partners.
- Strategic and Conceptual Thinking – Translate complexity into actionable strategies.
- Planning & Project Management – Prioritise, roadmap, and deliver effectively.
- Customer Focus – Keep client-centricity at the core of digital initiatives.
- Ethical Responsibility – Ensure responsible application of AI and data-driven marketing.
- Tenacity & Resilience – Persist through setbacks with determination and a solutions-focused mindset.
*ORGANISATIONAL FIT *
- High Fit Facets: Challenging the status quo, continuous improvement, customer focus, personal growth, planning for long-term success.
- Low Fit Facets: Growth at any cost, geographic dispersion, thriving on risk.
Please contact the Nedbank Recruiting Team
Digital Health Strategy Advisor
Posted today
Job Viewed
Job Description
NTU International A/S
is leading a consortium for the implementation of the EU funded project called:
Technical Assistance to Africa CDC - Accelerating Digital Health Transformation in Africa - TEI Digital health
and is searching for experts to support the core team during the implementation of this project.
The
overall objective
of this assignment is to strengthen health systems through integrated, patient-centred digital solutions development at the Primary Health Care (PHC) level, in line with the Africa CDC Digital Transformation Strategy.
Location
: Africa.
Duration
: The indicative start date is
23/11/2025
and the period of implementation of the contract will be
28 Month(s)
from this date (indicative end date:
23/03/2028
).
Digital Health Strategy Advisor (Cat. I)
Qualifications and skills:
- Completed University studies of at least 3 years in Public Health, Health Informatics, Digital Health, Information Technology/Computer Science, Health Policy and Management, Data Science, Business Administration (with a focus on health innovation). In its absence, 5 years of equivalent professional experience.
- Strong digital health project management and stakeholder coordination skills.
- Fluency in English is
required
; working knowledge of French is an
asset
.
General professional experience:
- Expertise demonstrated by consolidated experience of 12 years in the fields related to the digital health policy, governance structures, or health financing.
- Experience working with government health agencies, international organizations (e.g., AU, WHO, World Bank), NGOs, or private sector health tech firms.
- Demonstrated knowledge of digital health frameworks and standards (such as WHO's Global Strategy on Digital Health, Digital Public Goods, OpenHIE, or SMART Health IT).
- Prior experience with Africa CDC, WHO-AFRO, Ministries of Health, or international donor-funded projects.
Specific professional experience:
- Expert in national digital health strategy development, with experience in health policy, legal frameworks, health financing, and institutional design and supporting governments to align national strategies with continental and global standards.
- Experience in developing, implementing, and evaluating digital health policies in AU Member States.
- Ability to work with governments, donors, and multilateral organizations to shape national digital health initiatives.
- Understanding of health financing models for digital health solutions.
If you are interested in this opportunity, please apply and upload your CV via LinkedIn or sent to Due to the large number of applicants, only shortlisted candidates will be contacted.
Operations Lead - Digital Media
Posted 24 days ago
Job Viewed
Job Description
Manage relationships with clients, vendors, and media partners, ensuring deadlines and SLAs are achieved
Act as the final checkpoint for campaign bookings, artwork, and compliance
Collaborate with cross-functional teams to streamline processes and reporting
Lead, mentor, and inspire a team of Campaign Executives/Managers
Drive innovation, continuous improvement, and client satisfaction.
Â
What Weâre Looking For
Bachelorâ degree in Marketing, Media, Communications, Business, or related field
8â 0 yearsâ experience in campaign management or operations, ideally in a retail, media, or agency setting
Strong leadership and people management experience
Proven ability to manage both digital and traditional campaigns
Excellent project management, organisational, and stakeholder management skills
Commercially minded, resilient, and solutions-focused communicator
Whatâ on Offer
A chance to shape operational excellence in a growing organisation.
A collaborative, supportive, and innovative culture.
A leadership role with direct impact on client outcomes and team development.
Apply today and step into a role where operations meet innovation!
Â
CTD
Â
Let us assist you with your Digital careers.
Be The First To Know
About the latest Digital operations Jobs in South Africa !
Digital Commerce: Regional Operations Specialist Sixty60
Posted today
Job Viewed
Job Description
Role Purpose
The purpose of the Digital Commerce Operations Specialist role is to execute operational efficiency across an assigned area and support the delivery of the operational goals and objectives of the Digital Commerce chapter. The role forms part of an operations team, ensuring the effectiveness of store and distribution operations through streamlining processes and executing training and development. The Digital Commerce Operations Specialist further supports efficient store operations by conducting frequent store visits, ensuring compliance to operational processes and service standards in store and across driver networks as well as investigating operational inefficiencies and identifying opportunities for improvements. The Digital Commerce Operations Specialist is an individual who is passionate about the customer and therefore drives processes to ensure the area is fulfilling its promises within agreed service level standards.
Role Description
Store Operations
Ensures a strong relationship is formed with all staff related to Sixty60 Operations:
- Act as hands on support to branches and Help Centre to resolve operational issues.
- Conduct regular store visits to drive performance and ensure processes and procedures are followed.
- Conduct store operational audits to ensure compliance.
- Identify operational inefficiencies through GAP / SWOT analysis.
- Communicate store audit findings and ensure resolution thereof.
- Attend store openings and support with the execution of the entire operational process.
- Coordinate the distribution of marketing material for new store openings.
- Implement operations flow from order injection to stores to handover to the driver and return and conduct product checks to increase the percentage of online orders.
Driver Network Compliance
Forge and maintain a good relationship with 3rd party delivery partners and staff:
- Visit stores to perform daily, weekly, monthly audits of the delivery network.
- Meet with compliance officers in the field to ensure agreed upon checks are conducted
- Ensure drivers obtain and maintain a good public image.
- Investigate driver complaints / discipline issues and resolve to completion.
- Ensure handover processes are adhered to.
- Conduct GAP and root-cause analysis to resolve any network complexities.
- Provide proactive, fast, and reliable feedback on queries and resolutions.
Training and Development
- Conduct needs analysis to understand training and development needs.
- Execute / facilitate training of new or existing processes.
- Draw up operational process flows and standard operational procedures as required.
Qualifications And Experience
- Degree of Diploma in Business, Retail Management, eCommerce or related – (preferred).
- +1 years' experience in a similar capacity or role, executing store operations processes in a retail environment – (essential).
- Experience executing supply chain and logistics processes within a retail operations environment – (essential).
- Experience executing and facilitating training of retail operational procedures – (essential).
- Proficiency in MS Office 365 with well-developed Excel skills – (essential).
Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.
Media Operations Manager (Digital Agency)
Posted 13 days ago
Job Viewed
Job Description
About Us
We’re a small but dynamic and fast-growing full-service digital agency, expanding into a new division dedicated to servicing our UK agency partner focused primarily on digital media and performance marketing . This team is scaling rapidly, and we’re looking for someone who thrives in fast-paced, growth environments — a proactive problem-solver who can bring structure, clarity, and calm to the chaos.
Think of it as joining a start-up within an established agency: fast-moving, collaborative, and full of opportunity. If you’re excited by the idea of helping build and shape something from the ground up, this is the place for you.
Our team collaborates closely, values each other’s expertise, and takes pride in delivering work that truly moves the needle for our clients. We care deeply about the brands we partner with and hold ourselves to high standards but we also believe in balance. Efficiency, systems, and clarity are how we maintain both quality and sanity.
This new division sits at the intersection of digital performance, operations, and delivery excellence managing large-scale media campaigns across Meta, TikTok, Pinterest, Reddit, Google, and emerging platforms.
Our culture is collaborative, transparent, and growth-minded . We operate as one team across borders, driven by efficiency, accountability, and high performance without the egos.
We experiment, learn, share, and push ourselves out of our comfort zones because that’s how we grow both as professionals and as people. We do work we enjoy, with people we like, and we strive to make what we do fun, rewarding, and meaningful.
If you thrive in fast-paced digital environments, are passionate about operational excellence, and want to help build something impactful from the ground up, you’ll fit right in here.
Role Overview
The Media Operations Manager is responsible for ensuring operational excellence, workflow efficiency, and delivery quality across all campaign pods within our UK partner division.
You’ll oversee the systems, processes, and people that keep performance marketing running smoothly ensuring campaigns are built, optimised, QA’d, and reported on to the highest standard.
This is a senior, cross-functional role that works closely with the Client Partnership Lead, Paid Performance Lead, and managing the Account Manager/Pod Managers to manage capacity, delivery, QA, and reporting across multiple brands and markets.
Key Responsibilities Operational Management & Workflow
Oversee the end-to-end operational workflow across all campaign pods (Social + Google).
Design, document, and continuously improve systems and delivery frameworks that ensure consistent quality and scalability.
Manage resource allocation, workload balancing, and timelines across teams to maintain efficient delivery.
Ensure processes are followed and updated for campaign setup, QA, optimisation, and reporting.
Own and manage Asana (or equivalent) for delivery tracking, dependencies, and progress visibility.
Collaborate with the Paid Performance Lead and Client Partnership Lead to ensure delivery excellence and commercial efficiency.
Report to the Division Lead on operational performance, delivery quality, risks, and improvement initiatives.
Performance and QA
Lead quality assurance across all campaign builds, ad setups, optimisations, and reports.
Work with the Paid Performance Lead to standardise best practices, naming conventions, and campaign structures.
Support campaign pacing and budget reconciliation processes across all brands.
Implement QA frameworks for trafficking, tagging, and conversion tracking accuracy.
Process Improvement and Systems
Identify operational bottlenecks and design process improvements that drive efficiency and reduce duplication.
Develop SOPs (Standard Operating Procedures) and ensure consistent application across pods.
Partner with the UK agency team to align tools, workflows, and reporting standards.
Support on automation and tool integrations (e.g., Prisma, Datorama, Smartly) to streamline campaign setup and reporting.
Team Leadership and Support
Collaborate with Pod Managers and Campaign Managers to ensure clear expectations, capacity visibility, and delivery quality.
Support onboarding and training of new hires to maintain consistent process knowledge.
Coach junior team members on operational discipline, QA, and delivery excellence.
Foster a collaborative, high-performance team culture.
Client and Partner Alignment
Liaise between UK Account Managers and internal delivery teams to ensure smooth communication and aligned expectations.
Consolidate and deliver operational updates, performance summaries, and issue escalations.
Ensure all work aligns with brand standards, platform best practice, and agreed client workflows.
Reporting and Insights
Track and report on division performance metrics — including efficiency, utilisation, and delivery accuracy.
Prepare and present operational updates to the Client Partnership Lead and senior leadership.
Collaborate with the Paid Performance Lead to surface insights and efficiencies across brands and platforms.
Experience and Skills Required
6–9 years’ experience in a media or performance agency , with strong exposure to operations, project management, or delivery.
Deep understanding of digital media platforms — Meta, TikTok, Google, Pinterest, Reddit, Smartly, and other ad tech ecosystems.
Strong background in QA, trafficking, pacing, and reporting workflows.
Proven experience implementing and refining agency delivery systems and SOPs.
Highly organised and process-driven, with exceptional attention to detail.
Experienced in cross-functional collaboration with performance, client service, and analytics teams.
Excellent communicator with strong stakeholder management skills.
Proficient in Excel/Microsoft , data validation, and tracking methodologies.
Experience managing automation or tooling integration initiatives is a plus.
Attributes
Calm, structured, and dependable — thrives on clarity and order.
Problem-solver who finds practical solutions quickly.
Confident leader with a collaborative mindset.
Curious, always looking to improve systems and efficiency.
Respects process, but knows when to flex for progress.
Positive, proactive, and genuinely invested in team success.
Package
Salary: Competitive CTC (depending on experience)
Start date: November–December 2025 (ideal)
Location: Cape Town (Hybrid – 4 days in-office)
- UK Hours: UK Hours to be maintained, office hours flexi (8am - 4pm/8h30am - 4h30pm/9am - 5pm)
Reports to: Client Partnership Lead (SA) and dotted line to UK Operations
Operations & Delivery Manager (Digital Agency)
Posted 13 days ago
Job Viewed
Job Description
Seniority: Mid–Senior Level (5–8 years agency experience)
Reports to: Managing Director
Location: Wynberg, Cape Town (Onsite, Hybrid)
About Us
We’re a small but dynamic and growing full-service digital agency. Our team collaborates closely, values each other’s expertise, and takes pride in delivering work that truly moves the needle for our clients.
We care deeply about the brands we partner with and hold ourselves to high standards but we also believe in balance. Efficiency, systems, and clarity are how we maintain both quality and sanity.
Our leadership is hands-on, our team is open and collaborative, and we leave egos at the door. We experiment, learn, share, and push ourselves out of our comfort zones because that’s how we grow both as professionals and as people.
We do work we enjoy, with people we like, and we strive to make what we do fun and rewarding.
Role Overview
As our Operations & Delivery Manager , you’ll be the central connector of the agency driving delivery, workflow, and communication across all departments.
You’ll ensure that campaigns, content, production and paid media run seamlessly from brief to delivery, while also managing selected client relationships.
This role suits someone with strong agency experience who thrives in a fast-paced environment, is process-oriented, and can bring calm, clarity, and accountability to the team, understands all moving parts and how they fit together, along with getting the best out of the team.
Key Responsibilities
Manage day-to-day delivery and timelines across all agency accounts, coordinating between creative, social, performance, and SEO teams.
Act as the primary point of contact for delivery updates and operational queries, internally and with clients where needed. There will be some client facing requirements on key accounts.
Coordinate briefs, approvals, and production schedules, ensuring visibility and accountability across teams.
Lead weekly production meetings and sprints (content and paid media), tracking deadlines, priorities, and blockers.
Maintain and optimise Asana for full-agency visibility on timelines and deliverables.
Manage client comms for assigned accounts in conjunction with account managers, ensuring proactive updates and alignment.
Ensure deliverables meet timing, scope, and quality standards.
Work closely with the Head of Performance to coordinate paid media budgets, asset delivery, and QA of campaigns.
Collaborate with the Social Media Manager on content production shoots, logistics, and asset delivery.
Partner with the Senior Account Manager to align client expectations and team capacity.
Identify process gaps, document and refine workflows, and drive continuous improvement across departments.
Report weekly to the Managing Director on progress, risks, and capacity.
Track and reconcile time in Harvest, flagging scope creep or inefficiencies.
Lead new client onboarding with client service lead, ensuring smooth transition from strategy to delivery.
Project manage ad hoc initiatives such as websites, campaign launches, and content productions managing scope, timelines, and resource allocation.
What Success Looks Like
Deadlines are met, workloads are balanced, and teams operate with clarity.
Account Managers and Clients feel informed, supported, and confident in our delivery.
Asana and processes are consistently followed and improving over time.
Account managers and creatives have space to focus on doing their best work.
Requirements
5–8 years’ experience in a digital or integrated agency.
Strong background in project, delivery, or operations management within an agency.
Excellent understanding of social, content, paid media, SEO, and creative workflows.
Confident managing clients, timelines, and multiple stakeholders.
Highly organised, process-driven, and detail-oriented.
Calm under pressure, solutions-focused, and a great communicator.
Proficient in Asana (or similar PM tools), Harvest, Slack, Google Drive, etc.
Nice to Have
Experience coordinating content shoots or production.
Familiarity with paid media workflows (Meta, Google, TikTok).
SEO & website project experience
Package:
Start: November–December 2025 (ideal)
Hybrid: 4 days in-office (Cape Town), 1 remote
- Flexi Hours: 8am - 4pm/8h30am - 4h30pm/9am - 5pm
- 1 additional Birthday Leave day