247 Developer Support jobs in South Africa

Senior Application Support

Cape Town, Apex House

Full time

Posted 6 Days Ago

JR-

The Apex Group was established in Bermuda and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally, and provide cross-jurisdictional services.

With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across offices worldwide.

Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game.

And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.

The primary responsibility of the Senior Application Specialist is to provide all necessary assistance for maintenance and installation of software applications to support daily business and optimize current business processes.

This includes performance optimization, update installation, troubleshooting actions, including peripheral solutions. Further development of processes, including scripting, is also part of the scope.

The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user requests and issue-solving activities. They must understand requirements, design and document appropriate solutions, and contribute to their implementation if required to satisfy user needs.

The successful applicant will work with international development and IT Operations and Support teams for financial solutions. Experience working with Agile and DevOps methodologies would be preferable.

• Maintenance and support of the Applications landscape including reporting solutions and interfaces.
• Ensure adherence to change management and release management procedures.
• Work closely with other team members and end users.
• Contribute to releases in collaboration with development teams.
• Support the development of customer-centric systems and processes in collaboration with other business teams to deliver best-in-class customer experiences.
• Ensure support includes front end, middleware, and back-end systems.
• Close attention to detail and diagnostic skills / logical problem-solving.
• Participate in testing for new application development and enhancements.

• Minimum of 5+ years' experience in IT application support, especially in the financial sector.
• Experience in Change and Release Management.
• Understanding of IT components and experience with support and operation of IT services.
• Knowledge of Core Banking solutions like Olympic Banking System is an advantage.
• Experience with tools like SWIFT, FIX, SSRS, Abacus, Service Now, scripting (Linux/Solaris, PowerShell), SQL/PL SQL, FTP/SFTP solutions like Globalscape.
• Process design and implementation experience.
• Strong communication skills in English; German and/or French are advantageous.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model; agency assistance will only be engaged through our exclusive recruitment partners.

European Depositary Bank SA ("EDB") is part of the Apex Group. As an independent provider free from institutional influences we can deliver an agile and responsive cross-jurisdictional service in an ever-changing regulatory environment.

Our powerful global infrastructure and breadth of technical experience enables us to provide market leading solutions tailored to benefit our clients.

Our vision is to be the leading provider of Banking, Depositary and Custody services to Asset Managers, Family Offices, Institutional Investors and Corporates.

Our company was founded in 1973 in Luxembourg. As a wholly owned subsidiary of Hamburg-based private bank M.M.Warburg & CO (AG & CO) KGaA, we made it possible for institutional investors to directly access the Luxembourg financial market. This makes us one of the most experienced depositaries for traditional and alternative investment structures in the Grand Duchy. In 2017 the bank was acquired by the Apex Group and renamed to the European Depositary Bank (EDB) in 2019.

We currently hold fund and securitisation structures with a total value of $260 billion. This is mainly allocated to alternative investments, including real estate, private equity, private debt and renewable energies & infrastructure (as of March 31, 2024).

For the avoidance of doubt we do not deal with retail clients. We neither offer any securities (bonds, shares, notes etc.) nor do we act on behalf of any other financial institution to offer such securities to any clients.

The primary responsibility of the Application Support Engineer is to further provide all necessary assistance for maintenance, installation of software applications to support the daily business and optimize constantly the current business processes. It includes performance optimization, update installation, troubleshooting actions.

Including the peripheric solutions. Further development of process including the development of scripts is also part of the scope.

The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user request and issues solving activities. He/She must be able to understand requirements, design and document appropriate solutions and contribute to implement them if required to satisfy the users’ needs.

The successful applicant will work with international development and IT Operation and Support team for financial solution. Experience working with Agile and DevOps methodologies would be preferable.

Job Specification

• Maintenance and support of the Applications landscape including reporting solution / interface
• Ensure adherence to change management and release management procedures
• Working closely with other team members and end users
• Contribution of releases in collaboration with development teams
• Support the development of customer centric systems and processes in collaboration with other business teams to deliver best in class customer experiences
• Ensure the application support included front end, middle ware and back-end system.
• Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution
• Participate actively to testing phase for new application development, enhancement.

Skills Required

• A minimum of 3 or more years' experience in the field of IT application support, in financial sector.
• A concrete experience in the execution of Change and Release Management
• A solid general understanding of IT (e.g. Applications landscape components and business applications) and experience with the support and operation or engineering of IT services
• Knowledge in Core Banking like IBSY or Olympic Banking System is advantage
• Interbank Financial Telecommunication experience like SWIFT
• Experience with reporting tools like SSRS, Abacus
• Experience with ticketing tools like Service Now is an advantage
• Capacity to understand / create scripting (Linux/Solaris, Power shell, …)
• Process design and implementation experience
• Continuous improvement mindset
• Ability to clearly communicate to both technical and business stakeholders.
• Fluent communication skills in English – both written and verbally, German and/or French advantageous

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town Office.

Please note, this role will work to UK Hours (BST/GMT) from Mon-Fri (08:30-17:00)

We are currently looking to recruit an Application Support Analyst who has a passion and desire for customer service and to excel in their role. This is an exciting time to be part of growing company where you will be able to make a difference and realise personal development.

The role requires a good understanding of business processes and all its associated functions. You will be responsible for ensuring that SLA commitments are achieved, all tickets are managed and exceptional customer service. You will need to have strong communication skills, both written and verbal and the ability to take ownership of incidents, whilst ensuring issues are prioritized and resolved effectively. The key to this role will be the ability to prioritise workloads and adapt to changing priorities.

Job overview:

• Effectively log, triage and resolve support tickets
• Excellent customer communication skills
• Experience in application support
• Gain knowledge of our product set
• Assist in building and maintaining a knowledge base for use across the business, responsible for the documentation
• Reviewing all support tickets on a daily basis
• Fast learner and adaptable
• Applying the appropriate resolution for the issue where required
• Escalating the support ticket to the 2nd or 3rd line support teams
• Updating the user / client with the ticket status

Candidate Requirements:

• • A friendly and collaborative attitude and strong Team Player
• • Excellent telephone manner
• • Strong problem solving skills with a logical approach and use of methodologies such as ITIL
• • Ability to pick up new technologies quickly and efficiently
• • Good experience with Microsoft IT technologies
• • Possess good personal organisation and time management abilities gained in a similar environment
• • Suited to someone who would like to one day progress to a career in Software Development or Implementation of our Software Solutions.

Essential Knowledge and Experience:

• • Experience of supporting distributed and web based applications
• • Experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions
• • Experienced in updating User Guides and Support Knowledge Base
• • Root Cause Analysis
• Experience working with Social Housing Application is preferable
• • Knowledge of ITIL

We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

Have confidence in your health with our offered Medical Aid Scheme.

Invest in our competitive Personal Pension plan and help set you up for your future.

Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

Further your professional development with our Tuition Reimbursement Schemes

Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!


MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

Join to apply for the Application Support Engineer role at AnywhereNow

Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success.

As a 2nd Line Technical Support Engineer (Application Support Engineer), you will be responsible for thoroughly understanding the AnywhereNow software stack and its integration. The scope of the role involves troubleshooting issues by analyzing log files from AnywhereNow components, ensuring smooth operations for our clients. Additionally, you will address SIP flow and trunk problems on Session Border Controllers using SIP traces and PCAP files. Tasks include replicating reported issues in our support lab environment, identifying software bugs, and reporting them to our development team. You will also document known issues and create internal knowledge articles to support our team.

You will be part of a team of around 35 experts located in Europe, the USA, and the UK, aiming to achieve high customer satisfaction by delivering effective solutions. Join us in embodying our values - OneAnywhere, Innovation, Caring, Customer First, and Accountability.

• Resolve complex issues escalated from L1 support, performing root cause analysis and solutions implementation.
• Handle incident management, adhering to SLAs, and update tickets with detailed logs and troubleshooting steps.
• Use PowerShell for automation and scripting to replicate technical issues.
• Troubleshoot SSO, SIP flow, and trunk problems on Session Border Controllers (SBCs), analyzing logs for root causes.
• Maintain our Knowledge Base by documenting solutions and best practices.
• Manage SQL Server databases and execute queries.
• Collaborate with the development team for timely resolution of escalated issues.
• Monitor ticket queues, track progress, and manage priorities.
• Support and manage escalations with customers and partners, investigating major incidents with Cloud & Product teams.
• Monitor cloud infrastructure and Azure Resource Manager (ARM).
• Act as a liaison between teams, escalating complex issues and ensuring SLA compliance.
• Work in shifts, including weekends.

We value competency as much as experience. You’ll excel if you demonstrate:

• Customer-centricity: providing high-quality service and understanding customer needs.
• Proactiveness: anticipating challenges and taking initiative.
• Collaboration: working effectively with others and building trust.
• Adaptability: adjusting to changing environments.
• Effective communication: conveying information clearly and empathetically.
• Ownership: taking responsibility for tasks and outcomes.
• Continuous learning & knowledge sharing: staying updated and sharing insights.

• Minimum of 7 years in software development companies.
• Understanding of containerized architectures and Kubernetes.
• Strong knowledge of VoIP systems, SIP protocol over TLS/TCP and UDP.
• Deep understanding of Microsoft Azure and PowerShell scripting.
• Proficiency in log analysis and troubleshooting methodologies.
• Experience in troubleshooting, root cause analysis, SLA management, incident management.
• Background in UCaaS, Unified Communications, UC, or Contact Centers is a plus.
• Basic scripting and programming skills are advantageous.

This role is currently remote, with plans to open an office in Johannesburg, requiring attendance twice a week. Flexibility to support US time zones and weekend work is necessary, with compensation for irregular hours.

AnywhereNow is committed to diversity and is an equal-opportunity employer. We conduct background checks according to country and role policies.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service and IT
• Industries: Software Development

Referrals increase your chances of interview success. Get notified about new jobs in Johannesburg.

WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

We are currently recruiting for an experienced Application Support Specialist to join our team.

Job summary

The primary function of the Application Support Specialist is to provide 1st line operational technical support to JSE business critical applications to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs. To deploy and support 3rd party and in-house developed technology capabilities within the Information Technology division. Engagement is expected with both internal and external stakeholders when required.

1. Manage vendors and cross functional teams to ensure that tasks are completed where there is a dependency.
2. Engage business users, development and task teams to ensure clarity regarding requirements in terms of data related issues, problem resolving initiatives etc. to ensure needs are met.

1. Focus on continuous improvement initiatives to improve overall effectiveness and efficiency of all Production and Testing environments.
2. Support and monitor systems to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs.
3. Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets.

1. Improve personal capability and professional growth in line with JSE objectives by discussing development needs and proposed solutions with management.
2. Be an effective team member encouraging teamwork and freely sharing knowledge.
3. Visibly live the JSE values contributing to the achievement of divisional objectives.
4. Manage self in terms of development, delivery and act as a self-starter.

1. Support implementation of business optimisation improvement through team engagement.
2. Encourage innovation, listen and act upon ideas from team and provided technical / expert contribution.
3. Drive the adoption of the JSE leadership brand.

1. Bsc Computer Science or Information Technology.
2. Certifications: MS SQL (including SSRS, SSAS and SSIS).
3. Minimum of 5 years in a specialist application support position.
4. Extensive experience in supporting core mission-critical systems.
5. Extensive experience in supporting multiple core-application landscape.
6. Working in a highly pressurised environment with an understanding of the nature of the systems being supported.

1. Implementing and supporting of the respective technologies – Microsoft, Linux, 3rd party applications.
2. Adapting behaviour to meet major changes at work.
3. Building and maintaining effective relationships with internal and external stakeholders.
4. Communicating complex information orally.
5. Conducting Business Impact Analysis.
6. Conducting root cause analysis.
7. Developing educational materials (e.g., training manuals, multimedia visual aids).
8. Evaluating information systems.
9. Interacting with external clients.
10. Managing work queues.
11. Monitoring adherence and compliance.
12. Preparing and delivering presentations.
13. Providing expert advice/opinion and technical support.

• Test and implement application solutions
• Operational support including, amongst others, root cause analysis; management of incidents, problems, changes and service requests; and SLA achievement
• Involvement with projects, where applicable
• Technical solutions and/or configuration
• Vendor liaison, where applicable
• Technical advice provided to team members and juniors

Qualifications and Experience:

• A relevant tertiary qualification
• Experience with C# and associated development tools
• Classic ASP and/or ASP.NET development experience
• MS SQL Server experience with Transact-SQL language skills
• MS SharePoint and/or Kafka experience (advantageous)
• REACT / Next.JS (advantageous)
• Knowledge and/or experience with Application Performance Management (APM) tools (e.g. Dynatrace) would be advantageous

Skills:

• Database Administration
• IT Support Troubleshooting
• Quality Management and Assurance
• System Design
• Systems Integration
• Service Management Processes
• Cyber Security Compliance
• Cyber Security Customer Support
• Cyber Security Strategy Management
• Cyber Security Monitoring and Reporting
• Vulnerability and Penetration Testing

Behaviours:

• Effectively works with others to achieve shared goals
• Creates an environment that fosters and nurtures a culture of creativity which drives success
• Consistently makes timely, well-rounded and informed decisions
• Leverages new technology to enhance productivity, improve problem solving, and support business growth
• Develops plans and prioritises initiatives that align to the organisational goals and objectives
• Understands and navigates dynamics created by processes, systems, and people
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Takes accountability and ensures others are held to account on agreed upon performance targets
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

TFG’s Information Technology team is responsible for the company’s technological systems and the maintenance of its digital and technological infrastructure. By selecting future-fit technology and methodologies, they help the business meet its strategic objectives. They assess our business landscape and our market to ensure adaptability, scalability, expansion, and risk reduction.

Mintek has an exciting career opportunity for an Application Support Analyst. The successful candidate will be responsible for system development, configuration, and support: SharePoint 2016 (with Nintex Workflow and Nintex/InfoPath forms), SharePoint Online (with Microsoft Power Platform for workflow and forms). All suitably qualified and experienced candidates are invited to apply.

The following activities are related to the systems specified below:

• SharePoint 2016 (with Nintex Workflow and Nintex/InfoPath forms)
• SharePoint Online (with Microsoft Power Platform for workflow and forms)

a) Development Responsibilities

Requirement Analysis:

• Gather and analyze business requirements through collaboration with stakeholders.
• Create functional specifications and documentation.

• Develop new, or enhance existing, processes, workflows, and forms.

• Develop unit tests, integration tests, and system tests to ensure the quality of developments.
• Conduct reviews and peer testing sessions to identify and fix issues.

• Create and maintain technical documentation for system architecture, APIs, workflows, and user guides.
• Document process design with comments and maintain a version-controlled repository.

• Prepare and execute deployment plans, including rollback strategies.

• Monitor system performance and identify bottlenecks.
• Optimize design and database queries for efficiency and scalability.

b) Support Responsibilities

Technical Support:

• Provide first-level support for end-users experiencing issues with developed systems.
• Troubleshoot and resolve technical problems in a timely manner.
• Log, track, and manage incidents using ticketing systems.
• Prioritize incidents based on severity and impact on business operations.

• Monitor application performance and availability using monitoring tools.
• Respond to alerts and notifications for system outages or performance degradation.

• Regularly update and patch software to maintain security and functionality.
• Implement system upgrades and enhancements based on user feedback and evolving requirement

• Conduct training sessions for end-users to improve system understanding and efficiency.
• Create user manuals and training materials to facilitate knowledge transfer.

• Work closely with system administrators, network engineers, and ICT support teams.
• Participate in cross-functional meetings to discuss system improvements and user needs.

• Gather feedback from users to understand system limitations and areas for improvement.
• Analyze user behavior and system usage metrics to inform development.

• Prepare incident reports and conduct root cause analysis for recurring issues.
• Develop solutions or workarounds to prevent future incidents.

• Ensure that developed systems adhere to security best practices and compliance standards.
• Collaborate with security teams to conduct vulnerability assessments.

• Participate in change management processes to assess risks associated with system changes.
• Communicate changes and updates to relevant stakeholders

Research and Development:

• Stay updated on industry trends, emerging technologies, and best practices.
• Experiment with new tools and methodologies to enhance system performance and development processes.

• Bachelor's degree in software engineering,Computer Science, Information technology, Information Systems, Computer Engineering, Computer Studies or equivalent
• 2 – 5 years minimum relevant experience

Training required : Relevant system certification, e.g. relevant to SharePoint Online and Microsoft Power Platform.

REQUIRED KNOWLEDGE

• Possesses specialist knowledge of software applications relevant to their area of responsibility, e.g., SharePoint Online and Microsoft Power Platform.
• Understanding of Information Technology Service Management (ITSM)
• Understanding of Information Software Development Lifecycle

Senior Application Support page is loaded

Apply locations: Cape Town, Apex House

Time type: Full time

Posted on: Posted 4 Days Ago

Job requisition id: JR-0010014

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you.

The primary responsibility of the Senior Application Specialist is to provide all necessary assistance for maintenance and installation of software applications to support the daily business and optimize current business processes. This includes performance optimization, update installation, troubleshooting actions, and the development of scripts.

The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user requests and solving activities. He must be able to understand requirements, design and document appropriate solutions, and contribute to implement them to satisfy the users’ needs.

The successful applicant will work with international development and IT Operation and Support teams for financial solutions. Experience working with Agile and DevOps methodologies would be preferable.

1. Maintenance and support of the Applications landscape including reporting solutions/interfaces
2. Ensure adherence to change management and release management procedures
3. Working closely with other team members and end users
4. Contribution of releases in collaboration with development teams
5. Support the development of customer-centric systems and processes in collaboration with other business teams to deliver best-in-class customer experiences
6. Ensure the application support includes front end, middleware, and back-end systems
7. Close attention to detail and diagnostic skills with the ability to logically think problems through to a final resolution
8. Participate actively in the testing phase for new application development and enhancements

1. A minimum of 5 or more years' experience in the field of IT application support in the financial sector
2. A concrete experience in the execution of Change and Release Management
3. A solid general understanding of IT (e.g., Applications landscape components and business applications) and experience with the support and operation or engineering of IT services
4. Knowledge in Core Banking solutions like Olympic Banking System is advantageous
5. Experience in tools like SWIFT, FIX, etc.
6. Experience with enterprise reporting tools like SSRS and financial reporting applications like Abacus
7. Experience with ticketing tools like Service Now is advantageous
8. Capacity to understand/create scripting (Linux/Solaris, PowerShell, etc.)
9. Experience in SQL / PL SQL is advantageous
10. Experience in FTP, SFTP solutions like Globalscape is advantageous
11. Process design and implementation experience
12. Continuous improvement mindset
13. Ability to clearly communicate to both technical and business stakeholders
14. Fluent communication skills in English – both written and verbally; German and/or French advantageous

Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Role Overview:

Responsible for routine troubleshooting and debugging of code faults in the Sybrin software performing critical functions within corporate customer environments. Responsible for maintaining great customer service relationships and upholding the SLA between Sybrin and our customers. Responsible for proactive, preventative maintenance on critical functions in customer environments using Sybrin’s in house proactive monitoring and automated recovery software. Working in a team is mandatory, strong interpersonal relationships and being able to work under pressure is crucial.

Apply for this role if you are detail orientated, customer service oriented and enjoy satisfaction from solving complex problems. You will have an opportunity to mentor / coach Junior engineers in this role as an emerging leader and expert in the IS industry with some years of experience. You must be disciplined; this is a fully remote role (we expect competence in remote work technologies for supporting customers). You must be willing to work and support customers on weekends or after normal hours for which there is fair compensation.

Qualifications and Experience:

• Degree + Professionally Skilled Level.
• Minimum of 2 year's experience at Associate level or minimum 4 years’ experience at Intermediate level. 

Key Responsibilities:

• As an Application Support Engineer (ASE), you will be pivotal in ensuring the company's service delivery and adherence to contractual obligations. Your role goes beyond managing incidents and resolving problems; you will be responsible for maintaining production stability from both customer and company perspectives.
  
• The Application Support Engineer (ASE) is responsible for ensuring a seamless operational environment for customers and proactively enhancing the customer service experience. You will work to prevent recurring incidents and resolve any repeated issues within agreed time frames.
  
• As an Application Support Engineer (ASE), you will lead by example in managing the Incident Management System (IMS). Your role involves ensuring that all tickets are accurately updated and closed according to SLA standards, while also meeting quality expectations.
  
• As an Application Support Engineer (ASE), you will set the standard for technical and professional interactions with customers. Leveraging your service delivery experience, you will aim to exceed customer expectations and foster strong, trust-based relationships.
  
• As an experienced member of the Service Delivery team, the Application Support Engineer (ASE) will lead key functions and assume responsibilities typically managed by the Support Tech Lead. You will provide leadership and guidance to Juniors, and actively support and promote initiatives set by the Support Tech Leads.
  
• The Application Support Engineer (ASE) will handle escalations from Juniors, providing guidance on problem-solving, log file analysis, and troubleshooting. You will ensure adherence to Sybrin support and development best practices, implementing improvements where necessary. You will also manage customer escalations related to medium to high-impact issues while keeping management and the Support Tech Lead informed.
  
• The Application Support Engineer (ASE) is expected to positively influence and uphold the company culture within the teams under the Support Tech Lead and Service Delivery Manager (SDM). This includes reinforcing company values, providing regular recognition, and using constructive feedback to address deviations from these values. Additionally, you will share aspects of our company culture with customers to enhance our brand identity.
  
• The Application Support Engineer (ASE) is responsible for delivering high-quality solutions on time, adhering to Sybrin standards and best practices. You will be involved in all stages of solution delivery to ensure readiness for support, and maintain a strong understanding of the code and backend workings of the solutions you support.
  
• The Application Support Engineer (ASE) is responsible for applying deep knowledge of systems, components, and business processes to guide or create comprehensive test cases. You will conduct effective testing, anticipate impacts of changes, and maintain a database of test cases to streamline future testing efforts
  
• The Application Support Engineer (ASE) is expected to demonstrate strong technical proficiency, including programming expertise, problem-solving skills, and adherence to best practices. You will be responsible for continuously improving your skills, following code review procedures, and ensuring high-quality, stable solutions.

Critical Technical and Behavioral Skills Required:

• Programming Languages (C#, Angular, Typescript, MS SQL, POSTGRESQL);
• OFFICE 365 (MS teams, Excel, Word, Outlook, PowerPoint);
• VISIO or DRAW.IO (ability to draw basic system flows and Diagrams and understand these and associated symbols);
• Infra / Networking concepts for physical as well as cloud hosted solutions;
• IIS (hosting of web applications, managing certificates, debugging we applications);
• Web Services;
• Customer Service Mindset / ITIL;
• Team Player;
• Works well under pressure;
• Go Getter;
• Self-Motivated;
• Innovative;
• Accountable;
• Proactive;
• Reliable and dedicated.