55 Department Manager jobs in South Africa

We are currently recruiting for a Service Department Manager to join our dynamic team, based in the Northern Suburbs - Cape Town.

The purpose of the Service Department Manager is to effectively plan, control and monitor the performance of the service departments to ensure that they operate at an optimal level.

Key Responsibilities:

• Manage Department targets and profitability of all service departments including:
• Coffee and Juice Bar
• Bakery
• Delicatessen
• Hot Foods
• Produce
• Fish
• Sushi
• Manage stock
• Pricing and POS
• Hygiene and housekeeping
• Manage staff
• Managing customers
• Open and close the store

Minimum Requirements:

• Matric / NQF level 4 equivalent
• Tertiary Qualifications in Fresh Food Management / equivalent
• At least 2 years experience in all aspects of day-to-day running and managing of a Service Department / Trainee Management Programme
• Industrial Relations experience recommended

Application Process: Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.

• Lead and support a team of sales consultants. 

• Be a player in the development of collective performance. 

• Share information and facilitate communication within the team.

• Develop the team to meet strategic business objectives.

• Manage daily sales and customer relations.

• Build and implement the Business Action Plan of the department.

• Introduce efficiency, improvement measures for an optimal return and stakeholder value.

• Ensure the day-to-day management of the department is to respect the customer promise.

• Coordinate and contribute to the sales activities in store.

• Ensure quality customer relationship (internal and external).

• Develop and update own skills and knowledge.

• Assume leadership role on behalf of the HOD when the HOD is not available.

• Participate in teamwork to ensure quality service and productivity of the store.

• Ensuring optimal staff is available for delivering excellent customer service to all customers.

• Ensuring all stock is priced and displayed correctly.

• Training and developing of staff members.

• Grade 12 or NQF 4 equivalent. 

• Relevant tertiary qualifications will be an added advantage.

• Previous retail experience at a junior management level.  

• Excellent interpersonal skills.

• A team builder and a team player.

• Excellent customer service

• Self-confident, hardworking and leads by example.

• Customer-centric.

• Sense of responsibility.

• Analytical. 

• Assertive and challenge status quo.

The Collections Department Manager (CDM) will endeavour to increase Tenacity’s profitability by operating within the guidelines and requirements of our Credit and Collections Policy and the National Credit Regulations as stipulated by the National Credit Act and the Debt Collectors Act.  The CDM will be responsible to maintain appropriate agreed delinquency and charge-off levels, and make adjustments to strategy and processes to ensure that the credit book remains within the constraints of what is agreed on an annual basis at executive level.  In addition, the CDM is responsible for the development of staff that creates an environment to help motivate the Collections Teams to optimize their performance and professional growth.

Key Responsibilities:

• Operate within the guidelines and requirements of the Credit and Collection Policy
• Utilizes existing and emerging call centre technologies to meet company goals
• Managing inbound & outbound calling strategies to maximize efficiencies & effectiveness
• Responsible for meeting all productivity targets while mitigating delinquencies and charge-offs
• Establish and maintain management and performance controls to highlight problems, maximize collections, contain costs and develop process improvements
• Resolve disputes with customer base and other departments as they relate to receivables and risk management
• Ensure that receivable reports are submitted to all senior managers on a regular basis or as requested
• Continuously analyse and compare all delinquency data to industry trends and economic climate to improve results.
• Effectively work with the new business department to improve credit quality
• Meet with relevant stakeholders to review the collection function on a regular basis or as needed
• Review and approve the monthly Charge Off Schedule and communicate to all appropriate personnel
• Maintain appropriate documents, documentation and other information on the customer profile
• Keep abreast of all law pertaining to collection, the NCA, DCA and other legislation pertaining to the credit industry
• Participate in appropriate trade and credit groups to improve credit knowledge
• Follow company policies and procedures
• Action any ad-hoc projects and responsibilities as assigned

Team Leadership & People Management

• Manage a team of Collections Team Managers
• Implement strategic plans and objectives through influencing and implementing effective recruitment, training, motivation and evaluation of all staff
• Provide visible and clear leadership to team, promoting a culture of high performance and customer focus
• Conduct regular team meetings to ensure high levels of communication, teamwork, integration, motivation, training and productivity
• Implement and maintain people management practices in alignment with Tenacity policies
• Mentor and coach staff and identify needs and update career growth plans
• Ensure team members have clear and realistic targets/goals which are assessed quarterly through the KPA performance management reviews
• Manage non-performance or probation requirements as stipulated in the Tenacity policies and /or contractual agreement concluded with the relevant Leaders or staff members.
• Provide effective leadership to team members in order to achieve optimal efficiency of the department and to build a cohesive and well-motivated team
• Ensure team works effectively with individuals, customers both internal and external across the business
• Address any behavioural concerns in line with the Company’s Disciplinary Policy
li>Manage the team’s absenteeism in line with the Company’s Absence Management Policy i.e. return to work etc. 
• Management of waybill and overtime/special time to payroll

Experience:

• Minimum 5 years’ experience in a Team Manager position
li>Minimum 3 years’ experience in a Department Manager position

Qualifications:  

• Grade 12
• Bcomm Management qualification advantageous
• Diploma in Credit Management advantageous

MAIN PURPOSE

To attract and grow our customer base through a customer-facing or supportive role, increasing market share, turnover, and profitability. To provide exceptional customer service by ensuring customer care and a world-class shopping experience for our customers, while minimizing risk and increasing profitability in your store.

KEY OUTCOMES

1. Provide exceptional customer service to internal and external customers.
2. Recruit, select, manage, and develop people to meet competence requirements.
3. Participate in the team to ensure achievement of department and store goals.
4. Manage implementation and integration of new initiatives to achieve project goals.
5. Participate in general store operational duties.
6. Supervise and coach staff to meet competence requirements.
7. Job specific responsibilities as per Job Profile (dependent on position).

KEY COMPETENCIES

1. Passion for the Customer – establish lifelong relationships with our customers.
2. Passion for Retail and Selling.
3. Living the Brand: Personal leadership and attitude to work, i.e., ‘the difference’.
4. Proven team leadership skills.
5. Action and results-oriented.
6. Assertive and proactive.
7. Problem-solving and decision-making skills.
8. Commercial acumen and numeracy.
9. Creative and innovative, keeping up to date on retail trends.
10. Entry Requirement: Grade 11 or NQF3 completed; Grade 12 will be advantageous.
11. Retail and/or Business Management Diploma would be advantageous.
12. 2-5 years of role experience as a Foods Department Manager in Retail.
13. Retail experience highly advantageous.
14. Team Management would be advantageous.
15. Leadership and Management experience would be advantageous.
16. Ability to work shifts that meet operational requirements.

MAIN PURPOSE
To attract and grow our customer base through a customer-facing or supportive role, increasing market share, turnover, and profitability. To provide exceptional customer service by ensuring customer care and a world-class shopping experience for our customers, while playing a role in minimizing risk and increasing profitability in your store.

KEY OUTCOMES

• Provide exceptional customer service to internal and external customers
• Recruit, select, manage, and develop people to meet competence requirements
• Participate in a team to ensure achievement of department and store goals
• Manage implementation and integration of new initiatives to achieve project goals
• Participate in general store operational duties
• Supervise and coach staff to meet competence requirements
• Job specific responsibilities as per Job Profile (dependent on position)

KEY COMPETENCIES

• Passion for the Customer – establish lifelong relationships with our customers
• Passion for Retail and Selling
• Living the Brand: Personal leadership and attitude to work i.e. ‘the difference’
• Proven team leadership skills
• Action and results-oriented
• Assertive and proactive
• Problem-solving and decision-making skills
• Commercial acumen and numeracy
• Creative and innovative; keeps up to date on retail trends
• Entry Requirement: Grade 11 or NQF3 completed, and Grade 12 will be advantageous
• Retail and/or Business Management Diploma would be advantageous
• 2-5 years of role experience as a Foods Department Manager in Retail
• Retail experience highly advantageous
• Team Management would be advantageous
• Leadership and Management experience would be advantageous
• Ability to work shifts that meet operational requirements

Our client in the Plumbing sector is looking for a Department Manager to join their team in Nelspruit.

• Strong leadership and management skills, with the ability to motivate and inspire staff
• Excellent communication and interpersonal skills
• Knowledge of plumbing products, materials, and industry trends
• Stock control experience, including procurement
• Proficient in Microsoft Office
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong analytical and problem-solving skills
• Own transport and valid driver’s license

• Grade 12
• Previous experience in a managerial role in the plumbing industry or a related field
• Stable working record

Anna-Belle Ehrke - Dante Personnel Mpumalanga
Apply via our website you do not hear from us within 5 days, please accept that your application was unsuccessful.

• Consulting

A leading FMCG retailer is seeking Foods Managers for the Durban area (North, Central and South). The suitable role requires the Foods Department Managers to provide exceptional customer service by ensuring a world-class shopping experience for their customers as well as strong FMCG technical knowledge.

1. Ensure sales in line with budgets.
2. Ensure customer shopping experience is in line with the agreed service levels.
3. Manage operational standards and ensure that controls are adhered to for in-store shrinkage, waste, and stock accuracy.
4. Ensure timeous replenishment of stock.
5. Implement and monitor all departmental activities.
6. Manage accurate and timeous completion of daily Stores Foods processes.
7. Conduct weekly risk documentation.
8. People management - staffing, performance management, training and development, employee relations.

1. Matric.
2. 1 - 2 years management within the FMCG retail industry (Trainee Managers would be suitable for the role as well).
3. Driver's license.
4. Action orientation.
5. Team leadership.
6. Building talent.
7. Persuading and influencing.
8. Presenting and communicating information.
9. Planning and organizing.
10. Coping with pressures and setbacks.

Please forward your CV to Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.