317 Delivery Operations jobs in South Africa

Cape Town

Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business. We're The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the globe. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one platform. Investors benefitfrom a seamless, one & done experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/7 support. Fund managers can raise capital faster at a lower cost from a wider pool of pre-approved investors. Founded in 2015, Sonata One has a presence in eight locations worldwide including the US, UKand Luxembourg, Guernsey, South Africa and Mauritius.

We operate as #OneGlobalThread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other. We are now looking to recruit an experienced Operations Head of Delivery to join our global team.

Hours: 22h00 – 06h00

Position Overview:

As Head of Delivery for Operations, you will motivate performance above our group Service Level Agreement and Key Performance Indicators by motivating our team . You will continuously be seeking to improv e our processes and evolving our technology.

We operat e 24 hours a day to support our clients and their investors wherever they are in the world. Y ou will oversee all operational teams on the night shift, as well as direct line management of various operational teams across multiple shift times .

Responsibilities:

People

• Recruit and retain productive staff who continuously add value to the Sonata One culture.
• Monitor and maximize the productivity of all reporting teams & employee s
• Ensure that all staff are working within the specified processes
• Interact with clients, lawyers, investors, and administrators effectively and professionally
• Work with our Chief Operating Officer and the People Team to identify and support the productivity and training needs of colleagues and, occasionally, clients within agreed timescales
• Actively encourage a culture of continuous improvement through new idea s
• Clearly own the local delivery of our services in the view of clients and your team members
• Collaborate with cross-functional teams to ensure seamless integration of KYC procedures within business operations
• Foster a culture of compliance, accuracy, and efficiency within the KYC teams
• Ensure a positive customer experience while adhering to compliance requirements

Process

• Ensure that all activities are undertaken within a systemized and defined process with robust reportable metrics .
• Continuously improve the efficiency, control, and timeliness of our delivery
• Act as the central point of contact for all procedural and subject matter questions relating to our operational service lines
• Experience working with internal or external clients and u nderstand ing the importance of teamwork
• Familiarity with technology solutions, in particular use of a service desk solution (we use HubSpot)
• Be part of a competent and knowledgeable team who meetor exceed clear metrics

System

• Maximize the use of technology in all operational processes in order to control risk and improve efficiency
• Understand the system design and how it is applied
• Suggest technology improvements in pursuit of efficiency
• Act as the central point of contact for Sonata One process maps and guides relating to operational service lines .
• Generate regular reports on service performance, including key metrics and areas for improvement
• Analyse data to identify trends, patterns, and areas for optimization

Qualifications & Experience :

• Knowledge of KYC/ Due Diligence and an understanding of complex fund structures
• Proven experience in delivering results within the financial services industry, particularly private markets
• Strong understanding of regulatory requirements and industry best practices
• Excellent leadership and team management skills
• Highly e ffective communication (f luent spoken and written English ) and collaboration skills
• A proven leader, with influencing and problem-solving skills
• Methodical approach, with an organised outlook on work and the ability to work with minimal supervision

Nice to have:

Being part of Sonata One provides a collaborative and inclusive work culture that values innovationand diversity. We believe in the power of our unique mission and we all work together towards that one single goal. We also believe in being real. We’re not a big corporate. Everyone has an important role to fulfil, and your contribution will be an integral part of our success story.

• Private Medical Insurance – Comprehensive coverage to support your health
• Life Insurance – Peace of mind for you and your loved ones
• Income Protection – Financial support when you need it most
• Annual Leave – With extra days that grow the longer you’re with us
• Pension Scheme – Employee matched helping you plan confidently for the future
• Wellness Budget – Investing in your health with a gym membership
• Employee Assistance Program – Confidential, 24/7 support for life’s ups and downs
• Enhanced Maternity, Paternity & Adoption Leave – Because family matters
• Career Training & Development – Ongoing learning opportunities to help you grow
• Paid Volunteering Day – Take time to give back to causes you care about

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South Africa and 1 more

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• Lead commercial planning activities, enablement, and execution across channels & regions in line with the commercial operations strategy to continuously improve sales performance.

• Drive sales and channel enablement to ensure sales teams are well-resourced with the necessary resources, training, and product knowledge to actively drive sales across channels.

Strategic Input

• Support and contribute to the development of the functional strategy aligned with overall business goals.

• Ensure effective implementation of the strategy through providing direction, frameworks, models, plans, and roadmaps.

• Regularly review the strategy and roadmap to ensure alignment with changing internal and external environments.

Operational Delivery Management: Commercial Operations & Planning

• Manage the annual planning cycle, including activities related to planning, budgets, and stakeholder collaboration.

• Ensure effective sales performance reporting across channels and regions.

• Build diagnostic reports providing insights into business performance, sales, and pipeline management.

• Lead end-to-end channel business planning activities with finance and business partners.

• Provide analysis and decision-making support to Channel Sales Management.

• Define and manage commission and incentive processes.

• Develop, facilitate, and track sales execution strategies across channels.

• Oversee Route-To-Market projects, including implementation.

• Support sales execution improvement programs, tools, and materials.

• Manage capability development needs for the sales community, ensuring they are well-resourced and trained.

• Create and maintain sales execution standards (DAVE).

• Ensure trade execution aligns with business strategy and support channels and regions in achieving objectives.

• Manage trade promotional activities and deployment of promotional materials.

• Oversee market execution standards and new product launches.

• Analyze market opportunities and gaps, and incorporate competitor benchmarking and gap analysis into operations.

• Drive continuous improvement in sales execution and service delivery.

Governance

• Define governance programs and mechanisms to ensure adherence.

• Participate in governance forums and committees.

• Escalate issues affecting portfolio and governance.

• Develop processes and systems to enhance effectiveness and achieve targets.

• Identify risks, issues, dependencies, and mitigation actions.

• Foster strong relationships and ensure adherence to Group governance.

Budget Management

• Forecast, plan, and review the Commercial Operations budget, ensuring ROI.

• Manage and communicate budgets and expenses, ensuring alignment with reforecasts.

• Optimize costs and identify revenue opportunities.

• Base budgets on trend analysis and known changes.

• Manage project budgets in line with business objectives.

• Reduce operational costs through strategic initiatives.

• Attract, develop, and retain talent; create personal development plans.

• Define KPAs and KPIs, manage performance, and identify training needs.

• Promote healthy employee relations, diversity, and a high-performance culture.

• Act as an ambassador for the team, embodying brand values and behaviors.

• Foster a professional, loyal, and committed work environment and enhance the company's employer brand.

Education

• Minimum 4-year tertiary degree (Marketing, Communication, or Business).

• Master's degree is advantageous.

Experience

• At least 8 years of relevant experience in a global or multinational environment, with understanding of emerging and mature markets advantageous.

• Over 5 years of managerial experience, including at least 3 years in Telecoms or FMCG sectors.

• Deep understanding of Trade Marketing and Sales Execution models and industry best practices.

• Proven track record in Commercial/Sales Planning.

Entrepreneurial mindset with a focus on innovation, inventiveness, and thought leadership.

Help shape and scale the future of delivery in a growing restaurant group
Delivery Operations & Customer Experience | Based in Midrand

About Our Client
Our client is a fast-growing national restaurant chain with a strong focus on customer service and digital transformation. Theyre committed to enhancing their delivery capabilities as a key revenue channel. The company values innovation and continuous improvement across all functions.

The Role: Home Delivery Coordinator
This role focuses on optimising delivery operations across the restaurant network. Youll coordinate drivers, platforms, and in-store execution while ensuring high service levels and operational efficiency.

Key Responsibilities

• Monitor delivery performance metrics (e.g. delivery time, order accuracy)

• Support store teams with training and process implementation

• Resolve customer complaints related to delivery

• Roll out new delivery technologies and third-party integrations

• Identify trends and suggest improvements to increase delivery revenue

• Liaise with operations to maintain service consistency

About You

• 2+ years in delivery operations, logistics, or QSR support

• Strong analytical and reporting skills

• Excellent communication and problem-solving abilities

• Experience working with delivery platforms and store-level execution

• Process-oriented and customer-focused