138 Delivery Operations jobs in South Africa

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• The Executive Head of Delivery for Vodacom Business (VB) is a senior leadership position responsible for the end-to-end delivery of products and solutions across all Business Units representing total revenue for VB. The role's mandate is to ensure that all contracted client commitments are delivered per client requirements, timeously, profitably and client satisfied. The role will be responsible for both implementation and post implementation operations contracts, and mitigating delivery risks through robust contract and partner management. The incumbent will be accountable for achieving operational excellence, sustaining client satisfaction, and ensuring compliance with service-level agreements (SLAs) by leveraging internal capabilities and, where necessary, engaging external partners or subcontractors.
• To the extent that established delivery structures are already in place in mature Business Units, the executive head will partner with both Mobile and Vodacom Business Technology delivery teams to establish ways of work; accountability metrics; operational performance metrics, escalation metrics, and management routines. However, for complex multiple BU solutions, beyond mobile or for ventures or partner-delivered solutions, the Executive Head is responsible for setting up a delivery operating model comprised of a combination of internal resources (consolidation of what is already in the business) or partnership models with ventures or external partners. The executive head is accountable for the strategic governance, orchestration, and operational excellence of complex solution delivery across Vodacom's Mobile, Fixed, and Beyond Connectivity portfolios.
• The role acts as a critical bridge between product teams, internal delivery units, and external partners to shape and uphold delivery frameworks that enhance customer experience and prevent downstream issues.

1. Strategy Formulation & Execution:

• Strategic Delivery Oversight: Ensure the delivery of all Vodacom Business products and solutions, in alignment with sold commercials and client requirements.

2. Business Enablement

• Develop and track key performance indicators (KPIs) to measure the impact of interventions and identify areas for continuous improvement Lead the integration of delivery and operational criteria into product design governance, ensuring that every product is conceived with scalability, feasibility, and supportability in mind.
• Ensure that service models, escalation paths, and documentation standards are embedded into every product, enabling seamless transition into in-life operations and customer support.
• Lead the stabilization phase post-launch, ensuring that knowledge transfer, training, and early issue resolution are executed with precision and accountability.
• Lead the feedback loop between delivery, operations, and product teams to ensure continuous improvement and future-readiness of product governance frameworks.
• Ensure the co-ordination of complex delivery across Vodacom Business, Partners and Subsidiaries and manages stakeholders to ensure on time delivery by upholding contractual obligations.
• Develop and implement a robust system for identifying and prioritising major customer delivery and in-life challenges.
• Enable data usage to identify trends, predict potential future challenges, and proactively implement preventative measures.
• Collaborates with Sales to ensure customer success across Vodacom Business in the delivery of large scale, complex technology projects to key customers.
• Contract Management: Negotiate, execute, and oversee back-to-back contracts with partners or subcontractors to ensure fulfilment of client SLAs and mitigation of delivery risks through collaboration with Supply Chain Management
• Partner & Subcontractor Management: Identify, engage, and manage third-party partners, Subsidiaries or subcontractors, maintaining quality and compliance standards.

• Risk Mitigation: Proactively identify delivery risks and implement controls to ensure business continuity and contractual compliance.

• Risk Mitigation: Proactively identify delivery risks and implement controls to ensure business continuity and contractual compliance.

• Manage programme budgets, business cases, and cost controls to maximise value delivered to the business and customers.
• Support commercial due diligence and investment decisions for new and in-life solutions.
• Focused on achieving the following business performance on:
• On-time, on-budget delivery of all projects and contracts
• Compliance with client SLAs and zero critical delivery escalations
• Beyond connectivity contract retention rates
• Effective risk mitigation and absence of unmitigated delivery failures
• Client satisfaction scores and contract renewal rates
• Successful management of partner and subcontractor relationships

3. Stakeholder Management

• Lead, inspire, and develop a high-performing team delivering complex solutionsacross product and service lifecycles.
• Build strong relationships with key delivery partners, internal stakeholders, and executive sponsors.
• Build collaborative partnerships and alliances for business success.
• Collaborate with other departments (e.g., product, marketing) to improve bid competitiveness: Ensure alignment on offerings, pricing, and value proposition.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal relations and implement remedial actions where required, in the achievement of organisational goals.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points

4. Delivering through People:

• Set team goals and objectives aligned with overall business objectives.
• Build a high performance & diverse organisation, focused on generating growth opportunities from clients and prospects, and driving unique growth and development opportunities in line with relevant revenue & margin targets to be achieved.
• Support and enable the team to succeed by driving skills development and future fit talent in line with business strategy
• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Support and enable the team to succeed by encourage frequent knowledge sharing between team members, amongst other enablement initiatives.
• Develop a high performing team by embedding formal performance management process, informal coaching and continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and culture codes, ensuring consistently high Spirit engagement levels.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.
• Encourage a culture of collaboration, accountability, and continuous improvement

• Bachelor's degree in business, Engineering, Information Technology, or related field (master's preferred).
• Postgraduate qualifications/MBA (Desirable)
• Minimum 8 years' experience in delivery management, with at least 5 years in a senior leadership role overseeing multi-disciplinary teams.
• Proven track record of managing large-scale projects and long-term support contracts within the mobile, ISP, or technology sectors.
• Strong commercial acumen and contract negotiation skills.
• Experience in partner management and risk mitigation within complex delivery environments.
• Excellent communication, stakeholder management, and leadership skills.
• +5 years of management consulting and people management experience overseeing multi-disciplinary teams.

Technical Competencies

• Strategic mindset and out-of-the-box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer's business, its market, and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customers' objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in a multinational matrix organisation
• Successful track record of managing multi-industry sales teams and demonstrating profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 21 October 2025.

The base location for this role is Vodacom, Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Job Description
Key Performance Outputs
The successful candidate will be reporting to Operations Coordinator, and will be responsible but not limited to the following:

• Monitor and issue consumables to relevant personnel as and when required.
• Monitor, issue and control relevant keys.
• Ensure availability of necessary tools to ensure daily operation.
• Ensure safe lock away of money bags at all times.
• Check drainage requirements of all pay stations machines.
• Timeous response to reported pay stations malfunctions and issues.
• Prepare manual banking of monies received from replenished change as well as Cash in Transit.
• Reconciliation of pay stations and Car Park Attendants monies received.
• Counting of monies in conjunction with designated personnel in safe environment.
• Cash up and reconcile monies received from Cash Officers.
• Reconciliation of pay stations and banking of overs.
• Record transaction information on forms and logs and escalate discrepancies accordingly.
• Keep record of monies collected.
• Record keeping of all daily activities performed at pay stations.
• Check, record and sign-off on all remaining money bags.
• Adhere to and ensure adherence to statutory regulations, organizational standards, policies and procedures.
• Report non-compliance and implement corrective actions to ensure compliance.
• Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives.Technical Skills and Experience

Technical Skills And Experience
The following skills and experience or the equivalent of such will be required:

• National Senior Certificate (Grade 12) is essential
• 1- year financial administrative operational experience is essential
• Basic knowledge of MS computer literacy
• Valid Code B licence

Competencies

• Communication
• Interpersonal skills
• Attention to detail
• Planning and Organizing
• Decision making
• Problem solving

Application and Enquiries
Kindly apply online for this opportunity following the Oracle link below:

Career Portal )

By November 2025
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa's values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.

We are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader someone who ensures cases move forward with precision, urgency, and accountability.

Beyond process oversight, this leader must be able to think critically, apply judgment in complex situations, and actively develop the team through training and coaching.

• Lead, mentor, and evaluate a team of case managers and support staff.
• Drive accountability, ensuring every case is handled accurately, on time, and to the highest standard.
• Act as the primary escalation point for clients, clinics, and insurance providers.
• Design and deliver training to upskill team members and ensure consistent standards.
• Use strategic judgment to resolve issues quickly and effectively, even when clear procedures dont exist.
• Set clear expectations, monitor performance, and provide coaching for continuous improvement.
• Streamline workflows to increase efficiency and client satisfaction.
• Represent the team in client meetings and management reviews with confidence and professionalism.

• 5+ years experience in healthcare administration, insurance verification, or case management.
• 2+ years in a leadership, supervisory, or operations role.
• Proven experience training, coaching, and developing staff.
• Strong knowledge of case management processes, insurance workflows, and compliance requirements.
• Demonstrated success in problem-solving and decision-making under pressure.
• Excellent communication skills, with the ability to influence and guide both clients and staff.

• Proactive, disciplined, and detail-oriented, with a nothing slips through the cracks mindset.
• Thinks strategically, trains effectively, and develops others to reach higher performance levels.
• Confident holding others accountable while motivating them to excel.
• Thrives under pressure and maintains a structured, solution-focused approach in all situations.

Job Description
Operations Coordinator

An exciting opportunity exists at Kimberley Airport for a dedicated Operations Coordinator in the Operations Management division.

Key Performance Outputs

The successful candidate, reporting to the Senior Operations Coordination will be responsible for the following:

• Manage capacity through coordinating infrastructure maintenance and development projects to achieve a high level of infrastructure availability in a safe operating environment.
• Provide view and make recommendations in terms of impact and availability of infrastructure across all operational areas.
• Monitoring construction activities and the impact thereof on operational requirements, safety standards, security standards and service levels.
• Detect, proactively monitor and manage events (deviation from the norm) in collaboration with other departments and implement remedial action.
• Ensure business continuity during emergency situations (Phase 3 - crash/highjack).
• Monitor and manage process and system efficiency within operations (queuing and processing times) and recommend/implement remedial action where needed.
• Take overall responsibility for the results of ASQ and QMS surveys and define corrective action where required Analyse information to identify trends to ensure process and system efficiency.
• Ensure compliance to relevant statutory/legislative regulations, SOP's, operational standards, policies and practices.
• Ensure effective and regular communication of new statutory regulations, organisational standards, policies and procedures to ensure full awareness amongst stakeholders.
• Ensure that operations are executed in accordance with existing contract (SLA).
• Participate in people development initiatives such as performance management, succession planning, talent management etc. to ensure team performance meet required standards.
• Provide detailed incident reports as required in terms of ACSA policies and procedures.
• Coordinate resources to ensure maximum resource availability (resource uptime) and most effective allocation and coordination of resources.
• Direct and coordinate stakeholders to ensure passengers are processed efficiently.
• Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and implement remedial actions required to ensure achievement of organisational goals.
• Participate in the compilation of annual operational budgets and monitoring of expenditure against budget and amendments to forecast if needed.
• Identify cost-saving initiatives within area of control.

Technical Skills And Experience
The following skills and experience or the equivalent of such, will be required:

• The successful candidate must have a valid Matric (Grade 12) qualification.
• Relevant Certificate in Airport Operations Recommended.
• Relevant Diploma is Essential.
• Relevant Degree is Recommended.
• 4 years' experience in Airport Operations or relevant Operations is essential.
• Basic Knowledge of Microsoft Office packages.
• Code B driver's license.

Competencies

• Business Acumen.
• Contract Management.
• Analytical skills.
• Report writing.
• Problem solving.
• Good communication skills.
• Project Management.
• Planning and organising.
• Negotiation skills.
• Interpersonal skills.
• Results orientated.
• Adapting and responding to change.
• Decision making.
• Critical thinking.
• Persuade and influencing.
• Fast knowledge on immigration, customs and port health laws.
• ACI service standards.
• IATA standards.
• ICAO Annexures.

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment

Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan. Should you not hear from Airports Company South Africa

Should you not hear from us within 30 days of your application, consider your application unsuccessful.

Job Description
Key Performance Output
Responsibilities
The successful candidate will be reporting to the Charge hand Trolleys, and will be responsible but not limited to the following:

• Indicate unserviceable equipment to relevant stakeholders.
• Day to day deployment of equipment.
• Safeguarding of assets.
• Adhere to relevant statutory/legislative regulations, SOP's, operational standards, policies and practices.
• Mitigation of risk to limit injuries.
• Managing the company's risk exposure through identifying, implementing and maintaining risk control measures to minimise company's liability.
• Compile and submit general operational constraints reports.
• Report on trolley stock levels.
• Counting of trolleys as required.
• Liaison and engage with internal stakeholders to ensure effective and efficient operations.
• Engage and assist customers when required.
• Planning of resources in terms of demand and supply.
• Monitor resources to ensure operational needs are met.

Technical Skills And Experience
The following skills and experience or the equivalent of such will be required:

• National Senior Certificate is essential.
• Code B driver's license is advantageous.
• 1 - 3 years Business operational experience is recommended.

Competencies

• Communication.
• Planning and organising
• Rule following
• Interpersonal skills
• Action orientated.

Positions will be filled in line with Airports Company South Africa's values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.

Job Description
Key performance output

• Remain up to date with macro and micro-economic conditions, legislation, competition, market sentiment and the industry in general.
• Anticipate and plan for circumstances that may influence the development and implementation of the functional strategic plan.
• Provide input into the development of the business plan.
• Analyse business plans, develop and implement functional plans.
• Provide input into sub-functional planning.
• Plan team activities.
• Resolve problems as they are encountered to ensure achievement against plan.
• Interpret the approved operational plans.
• Determine how resources and processes must be utilised / applied to achieve the objectives.
• Mobilise resources to ensure achievement of operational targets and objectives.
• Contribute to the development and continuous improvement of organisational standards, policies and procedures within span of control and monitor implementation to ensure full compliance.
• Oversee the implementation of SHE processes and conducted according to set standards.
• Adhere to and ensure adherence to statutory legislation regulations, ICAO ,SACAA,OHS Act and organisational standards, policies and procedures.
• Report non-compliance and implement corrective actions to ensure compliance.
• Conduct compliance audits, report on and follow-up to ensure that non-conformances/compliance have been addressed.
• Compile and submit reports to relevant manager on non-conformances, risks and remedial actions as identified in compliance inspections and audits.
• Conduct Safety Risk Assessment on new projects, ongoing projects and where there is change in operation or product ,including occupational Hygiene surveys.
• Effective implementation of a QMS including conformances to specified standards.
• Conduct hazard identification and risk assessment as per regulatory requirements.
• Ensure that corrective actions are implemented and closed-off in respect of all reported non-conformances, risks and remedial actions.
• Review final incident and accident investigation reports and ensure that corrective action is implemented.
• Submit relevant reports to statutory authorities.
• Obtain, check and refine information.
• Collate and submit reports
• Run data exception reports and take corrective action.
• Conduct document control spot-checks.
• Advise SHE Manager on deviations, trends, associated risks and remedial actions.
• Coordinate and facilitate legislative appointment training.
• Plan and implement Safety Campaigns.
• Develop training material for SHE related training.
• Provide inputs into tenders and procurement process and enforcement as per legislation.
• Manage contractor performance according to Service Level Agreement.
• Provide input into annual budget planning process and submit to line management for approval.
• Monitor and allocate expenses.
• Assess expenditure and resolve gaps.
• Support identification, implementation and development of processes to optimise cost efficiency.
• Plan, schedule, coordinate and supervise subordinate activities to ensure efficiency and achievement of goals.
• Participate in people development initiatives such as performance management, succession planning and talent management to ensure team performance meet required standards.
• Agree and implement own and sub-ordinates development plans.
• Assess team development needs and close gaps.
• Coach subordinates by explaining how and what must be done to ensure appropriate team development.
• Provide specialised technical / professional support to internal and external stakeholders to ensure achievement of functional and organisational objectives.
• Build, support and maintain healthy, diverse internal and external relationships to ensure

Technical requirements

The Following Skills And Experience Will Be Required

• National Senior Certificate (Grade 12) and
• Relevant Bachelor's degree (N7) are essential.
• Relevant Honour's (N8) degree recommended.
• 3 years Safety / Environmental / Risk Management / Public Health experience is essential.
• 3 years Supervisory experience is essential.
• 3 years in Safety management in an airport environment is recommended.
• Code B license

Competencies

• Planning and Organising
• Analytical Thinking
• Action orientated
• Communication
• Attention to Detail
• Ethics and Integrity
• Conflict Management
• Problem Solving
• Interpersonal Relations

Job Description
Key Performance Outputs
The successful candidate, reporting to the Local Airport Manager will be responsible for the following:

• Facilitate and regulate capacity for each process and manage any pressure points in terms of passenger and aircraft flow.
• Provide view and make recommendations in terms of impact and availability of infrastructure Follow up on all reported non-compliance to ensure remedial action has been taken.
• Responsible for airport (landside & terminal) capacity through coordinating infrastructure maintenance and development projects.
• Management of real time capacity for exceptional circumstances (events/weather related)
• Adhere to relevant statutory/legislative regulations, SOP's, operational standards and policies & practices
• Ensure all resource allocation models are adhered to achieve the required service standards.
• Manage results of all surveys (ASQ, QMS, Compliance) and define corrective action where required.
• Monitor and manage process and system efficiency within airport operations (queuing and processing times) and recommend/implement remedial action where needed.
• Manage employee development initiatives
• Stakeholder and Relationship Management
• Oversee Landside & Terminal Operations

Technical Skills And Experience
The following skills and experience or the equivalent of such, will be required:

• The successful candidate must have a relevant 3 year's bachelor's degree.
• The candidate must possess 5 years of Operational experience in Airport Operations.
• Supervisory experience of 3 years is essential.
• 3 years of Airline Operations experience is recommended for this role.
• Code B Drivers License is essential
• Intermediate Knowledge and experience of Microsoft Office applications.

Competencies

• Good Communication
• Attention to Detail
• Problem Solving
• Analytical Skills
• Decision making
• Critical thinking
• Contract Management

This position will be filled in line with ACSA's values and Employment Equity Policy and plan. Preference will be given to members of designated groups that are under-represented. The position will also be advertised externally. Preference will be given to candidates from the Nothern Cape region.

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits. Appointed candidates will undergo Security Vetting within 3 months of appointment.

Should you not hear from us within 30 days of your application, consider your application unsuccessful

Principal Accountabilities
Accountabilities

Ensure seamless transition and flawless service delivery

 Focus on transition with 'Zero' impact on service delivery

Focus on efficiencies - leaner, greener and faster

ocus on Process stabilization & sustained delivery

educing operation costs

ake TBP more effective

uild effective process management system

TE headcount

evenue from the BU Vs. Target

ross Margin for the BU

EI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA's and given parameters

eliver on client benefits through innovation and improvements

reate plan to deliver efficiency

trengthen operational team as well as support functions to minimize leakages

artner with transformation team for value delivery

dentify transformation opportunities where available

ustomer Satisfaction Survey results Vs. Desired

erformance Index

mprovement through Innovation

People management

ngagement plan for each strata of employees

ocus on employee training and development, esp. wrt to building domain expertise

IPO engagement initiatives to be reviewed regularly

ross training and skill enhancement for managing high influx of volume

upport to Line HR and utilize their expertise more from a people engagement and retention perspective

nsure minimal staff attrition and high levels of engagement

mployee Attrition Rate

mployee Engagement Surveys

Provide Assistance To Industry And BU Leadership For Development Of Strategies For Business Development And Process Improvements Working On Strategic Priorities Such As (but Not Limited To)

ook for opportunities to deliver additional savings for the clients

eliver operational efficiency improvements for both EXL and Client

ssistance in business development as and when required

eduction in Overheads as % of Revenues

articipation in people development initiatives

rocess improvement

SD value delivered to Client.

SD value delivered to EXL

• MAJOR CHALLENGES

ocus on customer experience as the business is transitioned with zero impact on service delivery

artner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

• KEY DECISIONS

Decisions you make by yourself

trategic improvement for process delivery

eople/management rationalization

• INTERACTIONS

Internal Interaction

Job Role you need to interact with Internally in the organization to enable success in your day to day work

usiness HR Team

orporate HR for staffing, internal movement, training, learning and development

inance Team

acilities Team

External Interactions

Job Role you need to interact with outside the organization to enable success in your day to day work

• DIMENSIONS

Financial Dimensions

Managing the revenue and profitability

Other Dimensions

Value Delivery

Job Description
Key Performance Outputs

The successful candidate, reporting to the Manager Terminal Operations and will be responsible for the following:

• Facilitate and regulate capacity for each process and manage any pressure points in terms of passenger and aircraft flow
• Provide view and make recommendations in terms of impact and availability of infrastructure.
• Responsible for airport (terminal operations) capacity through coordinating infrastructure maintenance and development projects.
• Management of real time capacity for exceptional circumstances (events/weather related).
• Adhere to relevant statutory/legislative regulations, SOP's, operational standards and policies & practices.
• Ensure all resource allocation models are adhered to achieve the required service standards.
• Manage results of all surveys (ASQ, QMS, Compliance) and define corrective action where required.
• Monitor and manage process and system efficiency within airport operations (queuing and processing times) and recommend/implement remedial action where needed.
• Manage employee development initiatives.
• Stakeholder and Relationship Management.
• Oversee Terminal Operations.

Technical Skills And Experience
The following skills and experience or the equivalent of such, will be required:

• The successful candidate must have a relevant 3 year's bachelor's degree.
• The candidate must possess 5 years of Operational experience in Airport Operations/ Operational Equivalent.
• Supervisory experience of 3 years is essential.
• 3 years of Airline Operations experience is recommended for this role.
• Intermediate Knowledge and experience of Microsoft Office applications.

Competencies

• Analytical skills
• Report writing Problem solving
• Good communication skills
• Project Management
• Critical thinking

Positions will be filled in line with ACSA's values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under- represented and will also be advertised externally.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.