188 Delivery Manager jobs in South Africa
Delivery Manager
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Delivery ManagerPrimary Location:
Germiston, ZA
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date:
We are seeking a Delivery Manager (Consumables Supply Chain) to join our Screening team in factory Germiston. The successful candidate will be responsible for administrating project management in CNS Supply Chain.
The Delivery Manager is responsible for ensuring the successful delivery of projects, services, or products to clients or internal stakeholders. This role involves managing timelines, resources, risks, and client expectations to ensure high-quality outcomes that align with business goals.
In this position, you will report directly to the Director, Fabrication and Assembly Operations, Central .
This position is mainly located in Germiston, Gauteng.
TEAM YOU BELONG TO
You will join our Screening team and work closely with internal and external stakeholders, such as Clients, Managers, Internal Staff, Suppliers and Customer Sales Relationships & Client Base .
WHAT YOU WILL DO
- Lead the end-to-end delivery of projects or services, ensuring they are completed on time, within scope, and within budget
- Act as the primary point of contact for clients, BL Project Manager and other stakeholders during the delivery phase
- Coordinate cross-functional teams including development, QA, operations, and support
- Monitor project progress, identify risks, and implement mitigation strategies
- Ensure adherence to delivery standards, methodologies, and best practices
- Manage resource allocation and capacity planning
- Track and report on key delivery metrics and KPI’s
- Facilitate regular status meetings, reviews, and retrospectives
- Drive continuous improvement in delivery processes and team performance
WHO YOU ARE
- Matric (Grade 12)
- Proven experience in project or delivery management
- At least 2 years of relevant work experience in same or similar role
- Strong understanding of project management methodologies
- Excellent communication, leadership, and stakeholder management skills
- Ability to manage multiple projects and priorities in a fast-paced environment
- Elementary analytical skills and bias for action and detail-oriented behaviors are required
- Ability to collect data & information to make analysis & recommendations
- Awareness of optimization and costs and performance results is welcomed
- Motivated individual with the ability to work under stress and meet deadlines
- Communication, co-operation, interpersonal and presentation skills.
- SAP knowledge is an advantage
- Travelling is not required on a regular bases
WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?
- Position requires support management expertise, skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture
- Excellent communication, organizational, and problem-solving skills
- Ability to build and maintain effective relationships internally and externally at all levels
- Effective planning and organizational skills
- Proven communication skills
- A high level of computer skills is essential – Excel, Word, PowerPoint
- Highly motivated individual with the ability to work autonomously, under stress and to meet
- deadlines
- Must be capable of effectively and accurately working on several projects at one time,
- organizing and prioritizing tasks and working in a fast- paced environment
- Ability to work in multinational and multicultural environment
- Ability to work under pressure, resilient personality
- Ability to work in changing environment
- Full drivers’ license with clean drivers record
WHAT'S IN IT FOR YOU
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
- Compensation and rewards - Global incentive program tied to business and performance targets
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
Want to rise above the possible with us?
- Go to PeoplePoint, click on careers and start your application
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.
Delivery Manager
Posted today
Job Viewed
Job Description
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date:
We are seeking a Delivery Manager (Consumables Supply Chain) to join our Screening team in Germiston. The successful candidate will be responsible for managing project delivery in CNS Supply Chain.
The Delivery Manager is responsible for ensuring the successful delivery of projects, services, or products to clients or internal stakeholders. This role involves managing timelines, resources, risks, and client expectations to ensure high-quality outcomes aligned with business goals.
In this position, you will report directly to the Director, Fabrication and Assembly Operations, Central .
This position is mainly located in Germiston, Gauteng .
TEAM YOU BELONG TO
You will join our Screening team and work closely with internal and external stakeholders, such as Clients, Managers, Internal Staff, Suppliers and Customer Sales Relationships & Client Base .
What You Will Do
- Lead the end-to-end delivery of projects or services, ensuring they are completed on time, within scope, and within budget
- Act as the primary point of contact for clients, BL Project Manager, and other stakeholders during the delivery phase
- Coordinate cross-functional teams including development, QA, operations, and support
- Monitor project progress, identify risks, and implement mitigation strategies
- Ensure adherence to delivery standards, methodologies, and best practices
- Manage resource allocation and capacity planning
- Track and report on key delivery metrics and KPIs
- Facilitate regular status meetings, reviews, and retrospectives
- Drive continuous improvement in delivery processes and team performance
Who You Are
- Matric (Grade 12)
- Bachelor’s degree
- Proven experience in project or delivery management
- At least 2 years of relevant work experience in similar roles
- Strong understanding of project management methodologies
- Excellent communication, leadership, and stakeholder management skills
- Ability to manage multiple projects and priorities in a fast-paced environment
- Elementary analytical skills and a bias for action and detail-oriented behaviors
- Ability to analyze data & make recommendations
- Awareness of optimization, costs, and performance results is welcomed
- Motivated individual capable of working under stress and meeting deadlines
- Strong communication, cooperation, interpersonal, and presentation skills
- SAP knowledge is an advantage
- Traveling is not required regularly
What Skills, Competencies, and Requirements are Essential?
- Support management expertise, teamwork skills, mechanical aptitude, creativity, and innovation
- Excellent communication, organizational, and problem-solving skills
- Ability to build and maintain effective relationships internally and externally
- Effective planning and organizational skills
- Proficiency in Excel, Word, PowerPoint
- Ability to work autonomously, under stress, and meet deadlines
- Ability to handle multiple projects in a fast-paced environment
- Ability to work in multicultural environments
- Resilient personality and adaptability to change
- Full driver’s license with a clean record
What's In It For You
- Inspiring purpose – enabling sustainable modern life
- Competitive compensation and global incentive programs
- Hybrid working possibilities
- Inclusive culture fostering growth and potential
- Extensive learning and global mobility opportunities
- Worldwide support through our network
Get in Touch
Want to rise above the possible with us? Go to PeoplePoint, click on careers, and start your application.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, veteran status, or disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve energy and water efficiency, increase productivity, and reduce environmental risks. Headquartered in Espoo, Finland, with nearly 17,000 employees in around 50 countries, and sales of about EUR 4.9 billion in 2024, listed on Nasdaq Helsinki.
#J-18808-LjbffrDelivery Manager
Posted 3 days ago
Job Viewed
Job Description
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date:
We are seeking a Delivery Manager (Consumables Supply Chain) to join our Screening team in factory Germiston. The successful candidate will be responsible for administrating project management in CNS Supply Chain.
The Delivery Manager is responsible for ensuring the successful delivery of projects, services, or products to clients or internal stakeholders. This role involves managing timelines, resources, risks, and client expectations to ensure high-quality outcomes that align with business goals.
In this position, you will report directly to the Director, Fabrication and Assembly Operations, Central .
This position is mainly located in Germiston, Gauteng.
TEAM YOU BELONG TO
You will join our Screening team and work closely with internal and external stakeholders, such as Clients, Managers, Internal Staff, Suppliers and Customer Sales Relationships & Client Base .
WHAT YOU WILL DO
- Lead the end-to-end delivery of projects or services, ensuring they are completed on time, within scope, and within budget
- Act as the primary point of contact for clients, BL Project Manager and other stakeholders during the delivery phase
- Coordinate cross-functional teams including development, QA, operations, and support
- Monitor project progress, identify risks, and implement mitigation strategies
- Ensure adherence to delivery standards, methodologies, and best practices
- Manage resource allocation and capacity planning
- Track and report on key delivery metrics and KPI’s
- Facilitate regular status meetings, reviews, and retrospectives
- Drive continuous improvement in delivery processes and team performance
WHO YOU ARE
- Matric (Grade 12)
- Bachelor’s degree
- Proven experience in project or delivery management
- At least 2 years of relevant work experience in same or similar role
- Strong understanding of project management methodologies
- Excellent communication, leadership, and stakeholder management skills
- Ability to manage multiple projects and priorities in a fast-paced environment
- Elementary analytical skills and bias for action and detail-oriented behaviors are required
- Ability to collect data & information to make analysis & recommendations
- Awareness of optimization and costs and performance results is welcomed
- Motivated individual with the ability to work under stress and meet deadlines
- Communication, co-operation, interpersonal and presentation skills.
- SAP knowledge is an advantage
- Travelling is not required on a regular bases
WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?
- Position requires support management expertise, skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture
- Excellent communication, organizational, and problem-solving skills
- Ability to build and maintain effective relationships internally and externally at all levels
- Effective planning and organizational skills
- Proven communication skills
- A high level of computer skills is essential – Excel, Word, PowerPoint
- Highly motivated individual with the ability to work autonomously, under stress and to meet
- deadlines
- Must be capable of effectively and accurately working on several projects at one time,
- organizing and prioritizing tasks and working in a fast- paced environment
- Ability to work in multinational and multicultural environment
- Ability to work under pressure, resilient personality
- Ability to work in changing environment
- Full drivers’ license with clean drivers record
WHAT'S IN IT FOR YOU
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
- Compensation and rewards - Global incentive program tied to business and performance targets
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
GET IN TOUCH
Want to rise above the possible with us?
- Go to PeoplePoint, click on careers and start your application
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.
Delivery Manager
Posted 13 days ago
Job Viewed
Job Description
Job category: Banking, Finance, Insurance. Stockbroking
Contract: Permanent
Remuneration: Market Related
EE position: No
About our companyThe JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.
IntroductionThe Delivery Manager leads a high-performing technical team of Business Analysts, Developers, and Testers to deliver critical IT services and systems for JSE’s business operations. This senior role is responsible for financial, vendor, and performance management, as well as team development and capacity planning. The Delivery Manager ensures timely and quality delivery of IT services within agreed SLAs, driving business initiatives and improving agile maturity. Key responsibilities include managing a budget of approximately R10 million, aligning team efforts with business priorities, and optimizing resource allocation. The role also involves overseeing project and BAU budgets, contributing to IT strategy development, and ensuring efficient, defect-free technology solutions that deliver tangible business value.
Key ResponsibilitiesBusiness and Financial Results Management:
- Contribute to budget planning and ensure optimal resource allocation for departmental goals.
- Monitor and manage budgets and procurement through effective reporting.
- Deliver projects on time and within budget using agile methods and strong IT governance.
- Provide strategic input to departmental business plans in line with IT and business strategies.
- Deliver business features as defined by stakeholders and prioritised by the product owner.
- Design system solutions aligned with JSE architecture and technology roadmaps.
- Identify risks impacting delivery, including system, people, process, and financial factors.
- Estimate effort and timelines for delivery to inform planning and business cases.
- Ensure solutions are delivered on time, within budget, and meet quality standards.
- Assist in RFI/RFP processes to select optimal solutions.
- Manage software licenses to ensure compliance and prevent legal issues.
- Build trusted relationships with product owners, stakeholders, and executive sponsors.
- Foster collaboration and respect within teams, embodying JSE values.
- Ensure clients’ needs are tracked through the development lifecycle, adhering to JSE standards.
- Support business and IT alignment, prioritisation, and dependency management.
- Maintain and present up-to-date roadmaps to align application projects with business strategy.
- Develop and maintain strategic relationships with key suppliers.
Stakeholder Relationship Management:
- Build trusted relationships with product owners, stakeholders, and executive sponsors.
- Foster collaboration and respect within teams, embodying JSE values.
- Ensure client needs are traced through the development lifecycle according to JSE standards.
- Support alignment, dependencies, and prioritization across business and IT units.
- Maintain and present up-to-date roadmaps for application projects aligned with business strategy.
- Develop and maintain strategic relationships with key suppliers.
Process Management:
- Advocate for team needs and ensure resources are in place to meet/exceed delivery SLAs.
- Manage team delivery, identify obstacles, and take corrective action as needed.
- Coordinate solution design reviews during sprint planning with agile architecture teams.
- Ensure peer reviews, minimize technical debt, and track in TFS with audit compliance.
- Align delivery with JSE architecture roadmaps to uphold vision and strategy.
- Apply agile architecture practices to speed up delivery and maintain alignment.
- Oversee planning, delivery, and quality using Agile and DevOps practices across all environments.
- Contribute to software estimation standards and ensure adherence.
- Ensure quality via JSE QA practices, traceability, and reporting.
- Adhere to methodologies, processes, and documentation standards.
- Ensure consistent application of business analysis, solution design, development, and testing.
- Manage staff/resource plans and clear work allocation to achieve business goals.
- Develop and manage vendor contracts at the SLA level, ensuring performance accountability.
- Implement tools for optimal 2nd and 3rd line application support and batch operations.
- Resolve technical issues within SLAs and manage escalations.
- Participate in root cause analysis and incident management.
- Plan release trains and production deployments.
- Maintain System Operations Manuals (SOM) and ensure testing before deployment.
- Ensure adherence to change and release processes, and support business continuity and disaster recovery.
- Maintain clear communication on workload and resource capacity for better planning and prioritization.
- Contribute to business cases for key initiatives.
- Manage technology lifecycle and align with strategic objectives.
- Facilitate SCRUM rituals and lead agile practices to improve team productivity.
- Coach teams on agile adoption and collaborate on continuous improvement.
- Drive automation and AI/ML to optimize operations and reduce risks.
Team Management:
- Align team with JSE vision and divisional strategy.
- Remove obstacles to team performance and ensure accountability for success.
- Lead recruitment and onboarding to embed JSE values and culture.
- Assess skills and development areas, creating tailored development plans.
- Set clear job profiles, performance agreements, and measurable goals.
- Conduct performance reviews to track progress and define action plans.
- Motivate the team by valuing diversity, fostering respect, and driving performance.
- Uphold and model JSE values, holding the team accountable.
- Build trust through consistency, honesty, and support.
- Improve team efficiency through cross-training, coaching, and automation.
- Drive team performance with JSE’s performance management and development practices.
- Support the growth of cross-functional teams and prevent key person risks.
Transformation and Innovation Management:
- Support business optimization and improvements through team engagement.
- Foster innovation by listening to team ideas and providing technical expertise.
- Ensure EE/BEE targets are met through strategic recruitment decisions.
- Drive the adoption of the JSE leadership brand.
Minimum Requirements:
- Relevant degree in Information Technology or Business-related field.
- Certified scrum master / practitioner (CSM/CSP), LEAN Agile, SaFE preferred.
- 3 – 5 years in a senior Technical leadership role with extensive knowledge of managing multi-disciplined skills.
- Performance Management, career development planning, financial management essential.
- Strategic planning to deliver business-fit solutions at the appropriate level of cost and quality.
- Experience with working with "C" level executives and senior managers across multiple business lines.
Knowledge and Skills required:
- Building and maintaining effective relationships with internal and external stakeholders.
- Tracking cost against a budget.
- Networking and building relationships.
- Modelling and encouraging JSE culture.
- Conducting root cause analysis.
- Communicating job requirements and performance standards to others.
- Conducting performance appraisal interviews.
- Conducting performance feedback meetings.
- Coordinating on-the-job training for new hires (e.g., identifying need, scheduling, resource allocation).
- Selecting and implementing data management, Information governance, data virtualisation and visualisation technologies.
- Strong Cloud platform understanding.
- Full Stack development.
- Knowledge of emerging technologies, such as AI and Machine Learning.
What’s in it for you:
The lifeblood of the JSE is our PEOPLE who are at the heart of all that we do. In the spirit of one heartbeat, one and an incredible employee experience. Our commitment to professional growth, coupled with a culture of collaboration and respect, empowers our team to achieve excellence. We live by our core values: Connecting for Co-Creation , Growing Together , and Servant Leadership .
We offer a range of benefits designed to support your well-being and professional development, including:
- Hybrid ways of work for flexibility and balance.
- Market-related total cost to company remuneration package.
- Employee Assistance Programme for personal and professional support.
- Health and Wellness Initiatives , including wellbeing leave and a wellbeing allowance.
- Gender Neutral Parental Leave policy.
- Free onsite gym , and an onsite coffee & salad bar.
- Opportunities for participation in Leadership, Professional membership & conference/seminar attendance and Development Programs.
Join us at JSE, where your career aspirations can become a reality, and together, we can shape the future of our industry.
#J-18808-LjbffrDelivery Manager
Posted today
Job Viewed
Job Description
Job category: Banking, Finance, Insurance. Stockbroking
Contract: Permanent
Remuneration: Market Related
EE position: No
About our companyThe JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.
IntroductionThe Delivery Manager leads a high-performing technical team of Business Analysts, Developers, and Testers to deliver critical IT services and systems for JSE’s business operations. This senior role is responsible for financial, vendor, and performance management, as well as team development and capacity planning. The Delivery Manager ensures timely and quality delivery of IT services within agreed SLAs, driving business initiatives and improving agile maturity. Key responsibilities include managing a budget of approximately R10 million, aligning team efforts with business priorities, and optimizing resource allocation. The role also involves overseeing project and BAU budgets, contributing to IT strategy development, and ensuring efficient, defect-free technology solutions that deliver tangible business value.
Key ResponsibilitiesBusiness and Financial Results Management:
- Contribute to budget planning and ensure optimal resource allocation for departmental goals.
- Monitor and manage budgets and procurement through effective reporting.
- Deliver projects on time and within budget using agile methods and strong IT governance.
- Provide strategic input to departmental business plans in line with IT and business strategies.
- Deliver business features as defined by stakeholders and prioritised by the product owner.
- Design system solutions aligned with JSE architecture and technology roadmaps.
- Identify risks impacting delivery, including system, people, process, and financial factors.
- Estimate effort and timelines for delivery to inform planning and business cases.
- Ensure solutions are delivered on time, within budget, and meet quality standards.
- Assist in RFI/RFP processes to select optimal solutions.
- Manage software licenses to ensure compliance and prevent legal issues.
- Build trusted relationships with product owners, stakeholders, and executive sponsors.
- Foster collaboration and respect within teams, embodying JSE values.
- Ensure clients’ needs are tracked through the development lifecycle, adhering to JSE standards.
- Support business and IT alignment, prioritisation, and dependency management.
- Maintain and present up-to-date roadmaps to align application projects with business strategy.
- Develop and maintain strategic relationships with key suppliers.
Stakeholder Relationship Management:
- Build trusted relationships with product owners, stakeholders, and executive sponsors.
- Foster collaboration and respect within teams, embodying JSE values.
- Ensure client needs are traced through the development lifecycle according to JSE standards.
- Support alignment, dependencies, and prioritization across business and IT units.
- Maintain and present up-to-date roadmaps for application projects aligned with business strategy.
- Develop and maintain strategic relationships with key suppliers.
Process Management:
- Advocate for team needs and ensure resources are in place to meet/exceed delivery SLAs.
- Manage team delivery, identify obstacles, and take corrective action as needed.
- Coordinate solution design reviews during sprint planning with agile architecture teams.
- Ensure peer reviews, minimize technical debt, and track in TFS with audit compliance.
- Align delivery with JSE architecture roadmaps to uphold vision and strategy.
- Apply agile architecture practices to speed up delivery and maintain alignment.
- Oversee planning, delivery, and quality using Agile and DevOps practices across all environments.
- Contribute to software estimation standards and ensure adherence.
- Ensure quality via JSE QA practices, traceability, and reporting.
- Adhere to methodologies, processes, and documentation standards.
- Ensure consistent application of business analysis, solution design, development, and testing.
- Manage staff/resource plans and clear work allocation to achieve business goals.
- Develop and manage vendor contracts at the SLA level, ensuring performance accountability.
- Implement tools for optimal 2nd and 3rd line application support and batch operations.
- Resolve technical issues within SLAs and manage escalations.
- Participate in root cause analysis and incident management.
- Plan release trains and production deployments.
- Maintain System Operations Manuals (SOM) and ensure testing before deployment.
- Ensure adherence to change and release processes, and support business continuity and disaster recovery.
- Maintain clear communication on workload and resource capacity for better planning and prioritization.
- Contribute to business cases for key initiatives.
- Manage technology lifecycle and align with strategic objectives.
- Facilitate SCRUM rituals and lead agile practices to improve team productivity.
- Coach teams on agile adoption and collaborate on continuous improvement.
- Drive automation and AI/ML to optimize operations and reduce risks.
Team Management:
- Align team with JSE vision and divisional strategy.
- Remove obstacles to team performance and ensure accountability for success.
- Lead recruitment and onboarding to embed JSE values and culture.
- Assess skills and development areas, creating tailored development plans.
- Set clear job profiles, performance agreements, and measurable goals.
- Conduct performance reviews to track progress and define action plans.
- Motivate the team by valuing diversity, fostering respect, and driving performance.
- Uphold and model JSE values, holding the team accountable.
- Build trust through consistency, honesty, and support.
- Improve team efficiency through cross-training, coaching, and automation.
- Drive team performance with JSE’s performance management and development practices.
- Support the growth of cross-functional teams and prevent key person risks.
Transformation and Innovation Management:
- Support business optimization and improvements through team engagement.
- Foster innovation by listening to team ideas and providing technical expertise.
- Ensure EE/BEE targets are met through strategic recruitment decisions.
- Drive the adoption of the JSE leadership brand.
Minimum Requirements:
- Relevant degree in Information Technology or Business-related field.
- Certified scrum master / practitioner (CSM/CSP), LEAN Agile, SaFE preferred.
- 3 – 5 years in a senior Technical leadership role with extensive knowledge of managing multi-disciplined skills.
- Performance Management, career development planning, financial management essential.
- Strategic planning to deliver business-fit solutions at the appropriate level of cost and quality.
- Experience with working with "C" level executives and senior managers across multiple business lines.
Knowledge and Skills required:
- Building and maintaining effective relationships with internal and external stakeholders.
- Tracking cost against a budget.
- Networking and building relationships.
- Modelling and encouraging JSE culture.
- Conducting root cause analysis.
- Communicating job requirements and performance standards to others.
- Conducting performance appraisal interviews.
- Conducting performance feedback meetings.
- Coordinating on-the-job training for new hires (e.g., identifying need, scheduling, resource allocation).
- Selecting and implementing data management, Information governance, data virtualisation and visualisation technologies.
- Strong Cloud platform understanding.
- Full Stack development.
- Knowledge of emerging technologies, such as AI and Machine Learning.
What’s in it for you:
The lifeblood of the JSE is our PEOPLE who are at the heart of all that we do. In the spirit of one heartbeat, one and an incredible employee experience. Our commitment to professional growth, coupled with a culture of collaboration and respect, empowers our team to achieve excellence. We live by our core values: Connecting for Co-Creation , Growing Together , and Servant Leadership .
We offer a range of benefits designed to support your well-being and professional development, including:
- Hybrid ways of work for flexibility and balance.
- Market-related total cost to company remuneration package.
- Employee Assistance Programme for personal and professional support.
- Health and Wellness Initiatives , including wellbeing leave and a wellbeing allowance.
- Gender Neutral Parental Leave policy.
- Free onsite gym , and an onsite coffee & salad bar.
- Opportunities for participation in Leadership, Professional membership & conference/seminar attendance and Development Programs.
Join us at JSE, where your career aspirations can become a reality, and together, we can shape the future of our industry.
#J-18808-LjbffrDelivery Manager
Posted today
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Delivery Manager is a developing subject matter expert, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.
This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational.
The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.
**Key responsibilities:**
+ Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
+ Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
+ Provides support to all escalated incidents.
+ Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
+ Acts as emergency support contact as needed, for critical client and business-impacting issues.
+ Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
+ Timely escalation of all tickets to management with ensuing updates, where applicable.
+ Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks.
+ Systematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices.
+ Uses operational and diagnostic procedures to resolve escalated tickets in unique and complex client environments.
+ Coaches teams within remit by offering technical expertise and pushing work down to other engineering teams.
+ Performs quality audits, covering process, service experience, ticket updates as required.
+ Drives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed services.
+ Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
+ Implements training and development initiatives for direct reports.
+ Engages with clients for technical operations as part of routine operations.
+ Constantly measures and analyses team's delivery capabilities.
**To thrive in this role, you need to have:**
+ Good organizational and team management skills.
+ Good communication skills - both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
+ Seasoned understanding of budgets and cost management.
+ Good time management, prioritization and delegation abilities.
+ Good focus on client centricity.
+ Highly focused on business outcomes.
+ Ability to guide the team through transformational objectives set out by the business.
+ Ability to work across different cultures and social groups.
+ Ability to work well in a pressurized environment and adapt to changing circumstances.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent degree in Information Technology or Computing or related field.
+ ITIL certification is required.
**Required experience:**
+ Solid experience in coaching and mentoring engineering team(s) gained within an information technology services organization.
+ Solid demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).
+ Solid demonstrated experience in organizational change management (transformational experience).
+ Solid demonstrated experience in domain towers such as Network, Collaboration/Customer experience, Cloud, Security, Data Center.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Delivery manager
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Service Delivery Manager
Posted 7 days ago
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The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Job Description
Summary of the position
The Service Delivery Manager role entails the management and support functions related to the service delivery to clients. The Service Delivery Management department falls within the Fund Services business unit and is responsible for the provision of technical support to clients on all service delivery queries as well as systems user support.
The department is also responsible for the provision and support of all overnight and month-end reporting provided to clients.
The Service Delivery Manager is both Apex’s operational champion in the client environment and the client’s operational champion within the Apex environment.
This role is extremely varied and will be expected to manage a variety of enquiries and deliverables. The role is to ensure that all interactions with the client are handled in a timeous manner and with a quality of response that continually exceeds the client’s expectations.
The Service Delivery Team will consist of broad number of skillsets - with a varied skills and skill levels to ensure that all required functions and activity can be performed.
Outline of main duties and responsibilities
The Service Delivery Manager will be expected to:
- Managing client requests and open items specifically related to service delivery or existing Service Level Agreements through to resolution, in so doing actively project manage client requirements.
- Provide first line support to clients on operational and reporting matters and queries, including the investigation and resolution of queries with limited need for support from other operational departments.
- Provide first line support to clients on system related matters and queries, specifically Tube and Mainstream user support, including the investigation and resolution of queries with limited support from other operational departments.
- Investigating and resolving client, investor and internal queries efficiently and on a timely basis - issue resolution such as P&L calculations and incident review and monitoring.
- Analysis, documentation, testing and implementation of changes to business processes, business requirements, reporting, correspondence, tax certificates, SARS tax files and legislative changes (identifying risks, process inefficiencies and suggesting opportunities for automation);
- Monitoring to ensure the accurate delivery of investor correspondence, tax certificates.
- Ownership of Tax Services which includes the provision of DWT, IT3BC, FATCA CRS, SARS Submissions and Reconciliation
- The individual is responsible to ensure that tasks performed are executed efficiently, accurately and within deadlines;
- Configure, troubleshoot and maintain application systems;
- Support and manage the project and the on-boarding and migration of new clients
- Take full ownership of all client matters and queries through to resolution ensuring that escalated client queries are thoroughly investigated and resolved by Apex’s Operational teams;
- Implementing efficiencies through increased automation and synergies across the various products;
- Develop and foster a strong operational relationship with all clients, and provide operational guidance and training to clients as and when required;
- Manage the incident report process through to remediation, providing the findings to the relevant Fund Services departments to implement corrective actions;
- Manage and produce the monthly TA KPI client report packs and client billing;
- Maintain, with guidance from the Operational teams, the client SLA;
- Participate in cross-training and knowledge sharing within the department;
- Deliver high standards of service quality to external clients in accordance with agreed Service Level Agreements.
Skills and experience required
- A minimum of 4 years work experience in this sector,
- A relevant tertiary qualification would be advantageous;
- Knowledge of the applicable LISP and CIS legislative environment
- Excellent communication and client services skills (both written and verbal);
- Ability to work under pressure and meet deadlines;
- Strong business acumen with excellent numeracy and a logical and analytical approach;
- Strong technical knowledge of Apex’s Fund Admin functions and processes, and a good understanding of the upstream and downstream processes;
- The ability to design new processes and conceptualise and assist in the development of systems to support those processes;
- Specific knowledge and experience with the Oracle Flexcube and TCube administration system would be extremely advantageous
- Experience or qualification as a business or systems analyst role advantageous
Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
#J-18808-LjbffrService Delivery Manager
Posted 13 days ago
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NSC Global is currently looking for a Service Delivery Manager to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with top enterprises, helping them become more agile, create commercial advantages, and build quality through design, deployment, support, and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with headquarters in London, UK. Please review our website at for more information.
Position : Service Delivery Manager
Job Type : EMEA Hours ONLY
This role is responsible for delivery excellence across support towers, customer relationship management, client care, and P&L responsibility. The candidate must build relationships through open and honest communication, provide comprehensive status reports to clients and leadership, ensure SLAs are met or exceeded, develop performance objectives, and manage financial forecasts to meet revenue and profit targets. The role also includes billing responsibilities and leading collective activities as necessary.
Responsibilities- Coordinate all resources of the tower, including offshore teams
- Orchestrate end-to-end services for involved towers
- Manage cooperation between towers to ensure the use of standard methods and tools
- Apply account-specific processes at relevant scopes
- Evaluate and manage service requests
- Drive completion of service acceptance, technical assurance, and handover processes; act as SPOC for escalations and major incidents
- Serve as the escalation point for tower-specific technical teams in service management processes
- Ensure Root Cause Analysis is performed for tower-specific services
- Raise problem records when issues are identified
- Request, assess, and present change requests in the CAB for approval
- Manage resources for change planning and execution, including testing, approval, and back-out plans
- Ensure asset management requirements are met within towers
- Plan CAP at the component level and coordinate with the manager
- College/University degree in IT or 5-7 years of equivalent experience
- Knowledge of portals, virtualization, applications, databases, or hardware
- Solution Architect experience (3-5 years), ITIL Foundations, Project Management
- CRM experience
- Experience in hardware and software migration (asset)
- Act as the single interface to all delivery towers
- Implement relevant policies and standards, including security compliance
- Manage operational tasks throughout the contract lifecycle
- Participate in or host service reviews and take appropriate actions
- Create or validate solution components for limited upselling within scope
- Understand client, contract, and business priorities
- Ensure processes are followed within towers