195 Delivery Management jobs in South Africa

JOB DESCRIPTION

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Manager, Managed Services Client Delivery is a senior management role, responsible for managing a team of Managed Services Client Delivery Specialists.

This role supports the business and protects the company’s reputation by taking responsibility for overall contract management for local, small and medium complexity client contracts.

This role is responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts. These clients require highly complex service delivery, typically across multiple sites and/or service offerings.

Key responsibilities :

• Responsible for client satisfaction by ensuring services are delivered according to agreed service definitions, SLAs, and contracts.
• Oversees the day-to-day delivery of managed services, ensuring adherence to SLAs and quality standards.
• Works closely with cross-functional teams to identify procurement methods, establish evaluation criteria, evaluate options, and select the most appropriate vendors.
• Engages proactively with suppliers to resolve incidents, problems, or unsatisfactory performance.
• Maintains strong relationships with key clients, serving as the primary contact for service inquiries, issues, and escalations.
• Addresses client concerns, resolves issues, and ensures satisfaction.
• Allocates resources effectively, including personnel, technology, and infrastructure.
• Identifies and mitigates potential risks to service delivery to minimize disruptions.
• Reviews proposals to ensure alignment with growth objectives and client interests.
• Acts as the client’s advocate within the organization, ensuring their needs are addressed promptly.
• Monitors service performance, identifies improvement areas, and implements quality enhancement strategies.
• Develops reporting mechanisms to track KPIs and provides updates to clients and management.
• Contributes to pre-sales by providing information and advice on service delivery approaches.
• Engages with stakeholders, including Review Boards and Steering Committees, to ensure SLA compliance.
• Drives service delivery excellence by motivating and inspiring team members.
• Negotiates and resolves contractual issues, including breaches of obligations.
• Partners with the organization to attract and fully utilize the right talent.
• Leads and mentors delivery managers, service coordinators, and support staff to meet goals and deliver exceptional service.

To thrive in this role, you need to have :

• Deep understanding of the IT services industry, including trends and best practices.
• Extensive knowledge of managed services, SLAs, service delivery models, and frameworks.
• Strong understanding of client needs and industry-specific challenges.
• Leadership and management skills to lead a professional team and drive results.
• Excellent communication skills, both written and verbal.
• Ability to build and maintain strong client relationships and ensure satisfaction.
• Proficiency in project management methodologies.
• Strong analytical and problem-solving skills.
• Financial management skills to ensure profitable service delivery.
• Ability to manage third-party vendor relationships.
• Client-centric mindset, prioritizing client needs and satisfaction.
• Adaptability to changing technology and industry trends.
• Ability to develop service delivery improvement plans.
• Focus on outcomes and value delivery.
• Teamwork and collaboration skills for cross-functional work.

Academic qualifications and certifications :

• Bachelor's degree or equivalent in IT, Business, or related field.
• Relevant ITIL certification preferred.
• Relevant project management certification (e.g., PMP) preferred.

Required experience :

• Extensive experience in managed/support services environments.
• Proven experience in managed services delivery and client management.
• Successful history of meeting SLAs and quality standards.
• Experience in contractual compliance and performance monitoring.
• Experience managing service delivery projects and assessing client satisfaction.
• Leadership experience in managing service delivery teams.

Workplace type : Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion annually in R&D and are committed to sustainable innovation. As a Global Top Employer, our diverse team spans more than 50 countries, providing services in consulting, AI, data, infrastructure, and application management. NTT DATA is part of NTT Group, headquartered in Tokyo.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer, embracing diversity and providing an environment free of discrimination and harassment. We do not discriminate based on age, race, gender, sexual orientation, religion, nationality, disability, or any other protected category. Join our global team and accelerate your career with us. Apply today.

• Full-time

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) andTechnology & Transformation (T&T).

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

We are looking for an ambitious, enthusiastic individual with strong communication and analytical skills to join our team of entrepreneurial, high-performing consultants. You will be exposed to a variety of clients and industries, so you’ll need to be able to learn quickly, adapt to new situations and comfortably immerse yourself in various types of projects. We pride ourselves on delivering impactful advice to our clients, and we need someone who will add value to the firm by delivering world-class advisory services to our clients.

You will play a pivotal role in leading the successful delivery of high-impact projects across a range of disciplines, including AI & Data, Cloud Migration and Transformation, and bespoke Software Development.

Who you'll work with:

In Deloitte Digital Engineering, we make an impact by harnessing the power of our people to create lasting solutions for our clients through focused team and tribes centred on strong consulting capabilities. We offer pioneering strategy, operations, technology, and methodology practices that reshape our environments, businesses, and connect people in fresh and exciting ways.

From a client perspective you will not only work closely with Deloitte professionals, but you will also be exposed to senior client stakeholders and sponsors. You will likely manage a multi-faceted project team comprising individuals from all backgrounds.

Responsibilities:

• Lead client teams in delivering projects in a variety of challenging environments
• Partner with clients to understand their business objectives and translate them into clear project roadmaps
• Lead and motivate cross-functional teams of consultants, developers, data engineers and cloud architects
• Facilitate agile methodologies (e.g. Scrum, Kanban) to ensure efficient project delivery and continuous improvement
• Work closely with technical- and analytical leads, own delivery, managing project scope, budget, and timelines
• Maintain clear communication and manage stakeholder expectations, facilitating communication sessions and relationships, throughout the project lifecycle
• Support and enable high-performing teams.
• Proactively monitor and facilitate the resolution of project risks, dependencies, and issues.
• Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements
• Managing both the dependencies and the interfaces between projects
• Managing risks to the project’s successful outcome
• Understanding how different projects interlink and overlap
• Ensuring relevant standards, process and regulations are upheld
• Bachelor's degree is required, and post graduate degree or qualification is beneficial. (e.g. BBusSci, Bcom Information Systems/Informatics, Bcom Business Management in Project Management, PMI/Prince2 Certification, PMBOK, Agile / Scrum Certification)

Experience:

• A minimum of 4-6 years of experience in similar role (including experience in managing resources, facilitation with technical teams and stakeholders)
• Proven experience as an Agile Project Manager and Scrum Master
• Proven track record of successfully delivering complex IT consulting projects, on time and within budget
• Thorough understanding of project management techniques and methods
• Excellent knowledge of MS Office; working knowledge of program/project management software (eg. MS Project, Jira, Confluence / Azure Dev Ops, etc.)
• Proven experience in delivering Cloud, AI & Data, and/or Software Development projects

Outstanding leadership and organizational skills; Excellent communication, interpersonal, and stakeholder management skills with a high EQ; Ability to work independently and manage multiple priorities in a fast-paced environment; Excellent problem-solving and conflict management ability; Proven ability to manage and execute projects; Experience in drafting and supporting client proposals; Experience in a Consulting environment is highly beneficial

What a career in Deloitte Consulting looks like:

You will have the opportunity to work with a variety of teams across the consulting business both locally and globally. This is a high-performing, deliverables-focused business, so you can expect to work with industry leaders and exceptional consultants who also expect their team member (that’s you!) to deliver outstanding, reliable, value-adding work. Deloitte will give you the enabling platform to make anything of your career in consulting, but it is up to you to take ownership of this journey.

You will be working on fantastic projects and real live problems and solutions, the kind of experience you want on your CV. You will be supported by an amazing team with plenty of experience. You will work hard and have an unforgettable adventure.

How you'll grow:

Deloitte Consulting inspires our people at every level. We believe in investing in you, helping you at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching, and mentoring. We want you to ask questions, take chances, explore the possible and own your future.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day.We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. Weseek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests :Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information :Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication :Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

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Join to apply for the Supply Chain Manager role at Procter & Gamble

Join to apply for the Supply Chain Manager role at Procter & Gamble

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Job Description

Interested in joining a world-class organization of a leading global company, selling our iconic brands like Ariel, Pampers, Gillette, Pantene, Always, Lenor or Oral-B? As one of the largest manufacturers of consumer goods in the world with operations in over 180 countries, P&G is a global Fortune 100 company that cultivates future leaders across diverse industries around the globe.

Job Location

JOHANNESBURG GENERAL OFFICE

Job Description

Interested in joining a world-class organization of a leading global company, selling our iconic brands like Ariel, Pampers, Gillette, Pantene, Always, Lenor or Oral-B? As one of the largest manufacturers of consumer goods in the world with operations in over 180 countries, P&G is a global Fortune 100 company that cultivates future leaders across diverse industries around the globe.

And did you know that P&G is recognized by Gartner as a Supply Chain Master ten years in a row for demonstrating supply chain leadership in customer-driven partnerships, advanced analytics and CSR?

If you have the passion for logistics and supply chain, apply to our Supply Chain Manager role and get your chance to have a true impact from Day1!

This is an extraordinary opportunity to join P&G in our Johannesburg Office and learn from the top Logistics organization on the market.

Job Description:

• Have responsibility for short and long-term category demand planning based on the newest technologies' usage (Power BI, SAP and other PG platforms)
• Have responsibility for supply chain innovation implementation (new product launches based on close cooperation with Brand Team)
• Work closely with our supply chain partners to drive value for our customers and create innovative solutions competitive in our dynamic environment
• Work with our Sales department and focus on improving quality of customer promotions and features planning
• Drive the E2E supply chain synchronization program in a customer centric way
  
  

• A Bachelor’s Degree in Engineering or related filed of study
• Strong command of English, both written and spoken
• Strong initiative and problem solving
• Excellent MS Office Package skills (MS Excel specifically)
• Positive attitude towards challenges and changes
• Good interpersonal and multinational cooperation skills
• Excellent analytical thinking and leadership skills
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Manufacturing

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Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Clicks Group

We are seeking to employ a Supply Chain Executive to be responsible for the Supply Chain & Logistics division of the business. This role will be based at Clicks Head Office and report into the Head of Supply Chain & Logistics.

Job Purpose

To drive and optimise Clicks' end-to-end supply chain operations, including sourcing, demand and replenishment planning, import management, supplier collaboration, efficiency and cost negotiations, financial and pharmacy planning. The role is pivotal in delivering best-in-class in-store availability while achieving working capital and service level objectives.

To drive and optimise Clicks' end-to-end supply chain operations, including sourcing, demand and replenishment planning, import management, supplier collaboration, efficiency and cost negotiations, financial and pharmacy planning. The role is pivotal in delivering best-in-class in-store availability while achieving working capital and service level objectives.

Job Objectives

• Develop and lead the annual strategic plan and budget for sales, margin, and inventory, ensuring full alignment with the business unit’s financial and growth objectives.
• Champion the evolution and execution of Integrated Business Planning (S&OP) to drive alignment across demand, supply, and financial planning, enhancing cross-functional decision-making and accountability.
• Drive a world-class demand forecasting capability, leveraging accurate demand signals and analytics to align forecasts with financial targets at product, category, and store levels.
• Design and optimise inventory strategies across the product portfolio and logistics network to ensure product availability, service level excellence, and optimal working capital utilisation.
• Ensure forward-looking capacity planning across Distribution Centres, including stockholding, throughput, and inbound/outbound flow to support business growth and avoid operational bottlenecks.
• Manage end-to-end new product introductions, ensuring seamless forecasting, sourcing, and post-launch execution to maximise speed-to-shelf and product availability.
• Collaborate with the Private Label team to define sourcing strategies that deliver margin improvement, secure reliable supply and support the business's brand ambitions.
• Lead supplier collaboration, commercial efficiency negotiations, and gain-share agreements to unlock value, reduce cost-to-serve, and drive incremental group profit from the supply chain.
• Create and maintain robust, insight-led reporting and performance metrics, enabling real-time visibility and data-driven decision-making across all supply chain touchpoints.
• Continuously evaluate and implement leading-edge supply chain technologies and tools, ensuring digital readiness, scalability, and alignment with future strategic objectives.
• Lead the deployment and integration of next-generation supply chain solutions, ensuring seamless cross-functional adoption, productivity gains, and end-to-end efficiency.
• Establish and nurture strong cross-functional partnerships with key stakeholders across buying, product development, operations and logistics to ensure integrated high-impact execution.
• Proactively identify risks, operational challenges, and emerging issues, develop mitigation plans, and maintain transparent, solution-oriented communication across the organisation.
• Build, lead, and inspire a high-performing team of demand planning and replenishment professionals, fostering a culture of excellence, ownership, agility, and service.
• Embed a culture of continuous improvement across all supply chain disciplines, driving innovation, agility, and best-in-class product availability while optimising cost and capital.

• Sourcing & Imports Management

Expertise in product sourcing, supplier coordination, and inbound logistics.

• Warehouse & Distribution

Strong capability in understanding warehouse operations and outbound logistics efficiently.

• FMCG Supply Chain

Broad knowledge of end-to-end supply chain processes within FMCG environments.

• Data Analysis

Skilled in using data models to drive insights and performance improvements.

• Forecasting & Planning

Proficient in demand forecasting tools, trends, and technologies.

Clear understanding of customer needs, market trends, and the competitive landscape.

Experienced in supplier performance, promotional planning, product lifecycles, and supply chain optimisation.

• Sourcing & Imports Management

Expertise in product sourcing, supplier coordination, and inbound logistics.

• Warehouse & Distribution

Strong capability in understanding warehouse operations and outbound logistics efficiently.

• FMCG Supply Chain

Broad knowledge of end-to-end supply chain processes within FMCG environments.

• Data Analysis

Skilled in using data models to drive insights and performance improvements.

• Forecasting & Planning

Proficient in demand forecasting tools, trends, and technologies.

• Customer & Market Insight

Clear understanding of customer needs, market trends, and the competitive landscape.

• Supplier & Lifecycle Management

Experienced in supplier performance, promotional planning, product lifecycles, and supply chain optimisation.

• Financial Planning

Job related skills

• Financial planning and management in Retail
• Buying and planning processes in Retail
• FMCG demand planning and forecasting
• Category management, sales and operations planning way of working (matrix organisations)
• Vendor management (including negotiation and contract management)
• Excellent interpersonal and communication skills, to build relationships and drive consensus and collaboration across functional groups
• Business math acumen and analysis to comprehend financial information and reporting to make business decisions
• Forecasting consumer trends and buying habits 9 – 36 months in the future
• Complex decision making based on statistics, trends and opinions
• Requires proficiency on MS Office Excel, Word, Outlook and Power Point
• Complex Problem solving
• Retail mathematical and financial calculations/analysis (e.g. GMROI, CAGR, variance to last year, percentage of total, stock turn)
• Familiarity with demand and fulfilment planning software (e.g., SAP IBP, Blue Yonder, Anaplan, Relex)
• Exposure to inventory optimisation models balancing service levels and working capital
• Awareness of Incoterms and their practical application in contract negotiations
• Awareness of emerging technologies shaping supply chain best practices (e.g., blockchain, IoT, AI-driven and ML optimisation)
• Understanding of end-to-end supply chain visibility tools and analytics dashboards
• A minimum of 10-15 years merchandise planning and financial/business analysis, modeling and forecasting experience
• A minimum of 10 years of experience in a retail environment 5 Years functional experience – FMCG Supply Chain or Retail Planning
• 5 Years commercial experience including accountability for large budgets
• Strong planning and buying experience with solid understanding of financial and statistical analysis of both
• Strategic leadership experience applying business and financial analysis skills and knowledge to solve business problems and influence decision making

Essential: Bachelor’s Degree in Commerce/Science/Engineering/Supply ChainLogistics

• Deciding and Initiating Action
• Leading and Supervising
• Persuading and Influencing
• Presenting and Communicating Information
• Analysing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Formulating Strategies and Concepts
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking

• Have responsibility for short and long-term category demand planning based on the newest technologies' usage (Power BI, SAP and other PG platforms)

• Have responsibility for supply chain innovation implementation (new product launches based on close cooperation with Brand Team)

• Work closely with our supply chain partners to drive value for our customers and create innovative solutions competitive in our dynamic environment

• Work with our Sales department and focus on improving quality of customer promotions and features planning

• Drive the E2E supply chain synchronization program in a customer centric way

• A Bachelor's Degree in Engineering or related filed of study
• Strong command of English, both written and spoken
• Strong initiative and problem solving
• Excellent MS Office Package skills (MS Excel specifically)
• Positive attitude towards challenges and changes
• Good interpersonal and multinational cooperation skills
• Excellent analytical thinking and leadership skills

Job Location : Western Cape, Cape Town Deadline : August 18, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

StartFragment

Role Summary

• An exceptional opportunity exists for an accomplished Supply Chain Manager to join a high-performing operations leadership team.
• This role requires an analytical, solutions-driven leader with proven expertise in managing complex supply chains within fast-paced manufacturing environments.
• You will oversee a skilled Planning team — including senior Buyers, Planner and Production Coordinators — driving excellence across procurement, planning, and production coordination.
• This position demands a strong people manager who leads by example, ensuring seamless collaboration and continuous improvement across all supply chain functions.
• If you are ready to lead a capable team and make a tangible impact on operational efficiency and supply chain resilience, we encourage you to apply.

Qualifications & Experience :

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field
• 10 years’ supply chain management experience, with at least 5 years in a hands-on managerial role (preferably in Beauty, Pharma, Food, or FMCG industries with GMP exposure)
• Proven experience in forecasting and inventory management within manufacturing
• Strong analytical, problem-solving, and process improvement skills
• Excellent communication, leadership, and stakeholder management abilities
• Proficiency in MS Office and ERP systems

Key Skills & Attributes :

• Advanced negotiation and supplier relationship management
• Strategic thinker with a continuous improvement mindset
• Resilient and effective in fast-paced, dynamic settings
• Commitment to sustainability and compliance standards

time left to apply End Date: August 28, 2025 (8 days left to apply)

job requisition id R103276

The Supply Chain Supervisor is responsible for ensuring all warehouse functions are done timeously and accurately.

Experience:

• Clear understanding of WMS
• Experience in a Logistics and Distribution environment
• Computer literate (MS Office)
• 6 months or more experience
• Must be familiar with WMS

Qualification:

• Grade 12

• Monitor attendance of all staff;
• Ensure all workers are wearing the correct PPE;
• Administer leave for all employees in the shift;
• Responsible for all Forward Planning;
• Ensure that Training, Performance management, and succession planning of the TES Supervisors are in place;
• Compile Daily complement report and send to ADFusion Shift Manager;
• Ensure all toolbox tasks are completed before the shift starts;
• Ensure the shift runs well and queries are dealt with timeously in liaison with ADfusion Shift Manager; ensure that process compliance is checked;
• Ensure all Health and Safety regulations are adhered to;
• Ensure Housekeeping is done at the end of each shift;
• Ensure Cycle count is accurately done on each shift;
• Ensure registers are completed every day for every shift;
• Ensure that staff admin is accurate;
• Ensure employees are paid the correct rates;
• Monitor the Clock in the Report;
• Manage Overtime worked and scheduled;
• Manage Incentives;
• Provide daily feedback to the Client;
• Attend daily planning meetings with the client;
• Provide feedback on training;
• Provide feedback on staff complement;
• Provide feedback on KPAs met and missed.