132 Delivery Lead jobs in South Africa

*Job Classification *
Job Req

Closing date - 26 September 2025

Job Family
Information Technology

Career Stream
It Application Development

Leadership Pipeline
Manage Managers

Job Purpose
To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and counsel to functional/ and non functional user personnel and project teams on the most complex aspects of integration of logical groupings of technologies.To facilitate agreed solution and ensure the solution meets business requirements with minimal impact to the stability of the IT environment.

*Job Responsibilities *
Manage and deliver all innovation and business as usual initiatives/ work requests with the partner vendor within agreed scope, budget and timelines

Monitor and report on delivery progress /delays at the Stand-Up ceremonies and other required / operational meetings

Preparing necessary reports and Dashboard - weekly and monthly.

Manage the vendor with regards support and maintenance, application health and stability.

Maintain effective and productive relationships with vendors, mange vendor contracting, invoicing and payment processes for assets and teams under your management.

Manage vendor to ensure incidents / response time within SLA > 95%

Manage System uptime maintained > 99.5%.

Manage risks and audit finding to plan.

Resource and Capacity management for Innovation Projects and Business as Usual in collectively with the partner vendor.

Ensure Development Plans in place for all members in each squad and status tracked.

Collectively with the vendor build a team culture of excellence, collaboration, inclusivity and competence.

Continuously evaluate vendor performance for ongoing improvement

Leverage Technology: Use vendor management software to streamline processes and align with Nedbank standards and approved architecture.

Regular Prioritization and Planning Sessions with the vendor.

Evaluate and interrogate quotes provided for services rendered.

Ensure and assist Vendor to adhere to Nedbank's IT Change and Release Governance.

Facilitate annual contract renewals.

Act a liaison / conduit for integration points between the vendor's supported application and Nedbank internal areas.

Continuous engagement with the Vendor Product Manager.

*Technical Knowledge *
SQL, C/Python, Java program language,X86, SQL, Wintel, JBOSS SAS

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Professional Qualifications/Honour's Degree

Preferred Qualification
ITSM (IT Service Management)

Preferred Certifications
Minimum Experience Level
10 years experience in an IT environment (across IT disciplines) of which at least 5 year Delivery Lead or Management experience for a support team.

*Technical / Professional Knowledge *

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• Role relevant related technologies
• ITIL
• IT Concepts
• Business Process
• Products and Services

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring others
• Business Acumen
• Driving for Results
• Selecting Talent
• Delegation and Empowerment

Please contact the Nedbank Recruiting Team

A well-established business is seeking to appoint a Solutions Delivery Lead

Provide technical direction and assist with the coordination of the delivery of solutions development, applications support, and database administration teams as per agreed or established practices and guidelines.

EDUCATION, SKILLS AND EXPERIENCE:

• A relevant university ICT degree or a related NQF 7 ICT equivalent qualification
• MCSD.Net or MCAD or Azure Developer Associate certification compulsory
• Minimum six (6) year experience in designing software applications including integration solutions.
• Minimum six (6) year experience in developing software applications including integration solutions.
• Minimum six (6) year experience in software development project management using agile frameworks.
• Minimum six (6) year experience using Microsoft development tools, such as Visual Studio .NET toolset, Power platform, MSSQL, etc.
• Minimum six (6) year experience in developing medium-to-large scale web applications solutions.
• Minimum six (6) year experience in MSSQL server administration
• Minimum six (6) year experience in application support
• Minimum three (3) year experience on Development Operations (DevOps).
• Minimum two (2) year experience in data security.
• ITIL foundation certificate advantageous.
• Agile project management certification advantageous.
• Experience with cloud technologies will be advantageous

Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.

However, please keep a lookout on our website, for available positions which may be inline with your career aspirations.

For more information please contact:

Mandy Scullard

**Role: Technical Delivery Lead

Location: Johannesburg, South Africa

Type: Onsite

Salary: TBC

Contract: Permanent**
Myn is an AI driven marketplace that connects the candidates, clients and recruiters. Myn collaborates with leading employers to offer exclusive, carefully matched permanent positions. Our Recruitment Partners all have extensive industry experience, and work with a select group of niche clients, to deliver the best possible experience to the candidate.

We are looking for a dynamic Technical Lead to guide our clients engineering team in building a scalable, secure and high-performance integration platform. In this role, you will set the technical vision, lead the team and shape the architecture of our event-driven microservices platform. Your work will involve collaborating with cross-functional teams both within and outside the organization to ensure the delivery of robust and efficient solutions.

Key Responsibilities:

• Lead the design, development and deployment of robust software solutions
• Own technical decisions and ensure alignment with business goals
• Mentor and support engineers through code reviews, pairing and career development
• Collaborate cross-functionally to define requirements and deliver features
• Champion best practices in coding, testing and DevOps
• Stay ahead of emerging technologies and bring fresh ideas to the table

Requirements:

• B Sc. or B Sc (Eng) or B Comp Sc or equivalent NQF level 6 or higher qualification
• Agile Certified
• Prince2 or Managing Successful Programmes (MSP) and PMP or PMBOK certification or qualification
• Two (2) years experience within a Banking or Financial Institution
• Minimum five (5) years direct experience in managing successful business and technology change projects and/or programmes
• Proficient in MS Office (Word, Excel, PowerPoint, JIRA, Confluence and Outlook) and the Internet

With Myn, you gain a trusted partner dedicated to helping people excel in their careers—connecting you with forward-thinking employers and impactful projects.

SAP EWM Delivery lead required to join a global FMCG brand for a Global S/4HANA transformation in Johannesburg, South Africa.

This is a full-time opportunity, working remotely in South Africa, offering an excellent salary + bonus and additional benefits.

Key Experience & Responsibilities -

• You will be leading the S/4HANA platform development, responsible for managing end to end product lifecycles & collaborating with key area stakeholders.
• You must have extensive integration experience
• You must be experienced in SAP S/4HANA EWM & TM + efficient in the design and delivery of global templates.
• Must be SAP Certified within EWM & S/4HANA.

Client has offices globally; however, this opportunity offers remote working working in South Africa, with occasional onsite visits in their Johannesburg office.

Allan Gray is seeking a seasoned IT Delivery Lead to oversee the Fund Operations and Middle office domain within our Institutional IT division. This is a strategic contract opportunity for a senior professional who thrives in complex environments, enjoys leading cross-functional teams, and has deep experience in asset management IT delivery.

Internally, this role is referred to as a Domain Owner – a title that reflects the breadth of responsibility across delivery, leadership, and strategic alignment within a business-aligned technology domain.

You'll be joining a high-performing team of 65+ professionals, including Developers (.NET & SQL), Business Analysts, Test Analysts, Architects, and IT Operations specialists. The Institutional IT team is structured into four domains: Front Office, Middle Office, Fund Operations, and Client Servicing – each aligned to core business functions.

Job Responsibilities:

Delivery Leadership:

Own the delivery roadmap for the Fund Operations domain and Middle Office domains

Prioritize backlog items and manage competing demands across initiatives.

Collaborate with Tech Leads, Architects, Scrum Masters, and QA to ensure alignment and execution.

Drive implementation of key initiatives with measurable outcomes.

Ensure adherence to IT governance, release processes, and risk mitigation protocols

Stakeholder Engagement:

Build strong relationships with business stakeholders and internal teams.

Translate business needs into actionable delivery plans.

Manage expectations and proactively address delivery risks.

Team Leadership:

Lead and mentor a team of Business Analysts.

Ensure capacity planning, skills development, and succession pipeline.

Foster team engagement, diversity, and transformation.

Contribute to talent management and performance coaching.

Strategic Contribution:

Align domain delivery with broader Institutional IT strategy.

Collaborate with other domain leads to ensure end-to-end solution integrity.

Provide input into enterprise-level IT objectives and governance.

Skills & Experience:

8+ years in IT delivery or program management, within asset management or financial services.

Proven experience leading cross-functional Agile teams.

Strong background in business analysis, stakeholder management, and solution delivery.

Excellent interpersonal and leadership skills.

Comfortable navigating complex environments and making strategic decisions.

Experience with SCRUM, SDLC, and enterprise IT governance.

Minimum Qualifications:

Relevant tertiary qualification (e.g., BCom, BSc, B Bus Sci).

Why Join as a Contractor?

Work with one of South Africa's leading investment firms.

Lead a high-impact domain with autonomy and strategic influence.

Collaborate with top-tier professionals in a mature Agile environment.

Flexible hybrid working model.

Develop and maintain the integrated delivery plan for all phases

Coordinate cross functional teams

Liaising with Architecture, Engineering and Infrastructure team

Manage and track progress

Manage risks and resolve delivery impediments

Ensure alignment with the Platform's strategic mandate and vision

Tertiary Qualification

Minimum 10 Years experience in a similar role, preferably in Financial Services or Banking

Strong technical knowledge

Good Understanding of implementation of DevOps, CI/CD and observability practices

Between Years

Service Delivery Lead

Location:
Flexible (Cape Town preferred; remote considered)

Reports to:
Head of Tour Delivery

Direct Reports:
Global Customer Service team (South Africa & Philippines), Customer Operations team

About the Role

We are seeking a Global Service Delivery Lead to design and lead the next chapter of our global customer support. Serving 20,000+ travellers per year across Expat Explore and our growing portfolio of B2C brands (including RailRocker – launching in 2026), this role combines hands-on leadership with strategic vision.

You will lead our Customer Service and Customer Operations teams in South Africa and the Philippines, ensuring passengers receive warm, effective, and timely support. At the same time, you will architect the service model of the future: market-specific pods, smart use of automation, and localised support where it matters most.

The Global Service Delivery Lead also plays a vital external-facing role, acting as the main service delivery contact for our OTA partners (TourRadar, TourHub, and others). Building strong partner relationships and ensuring seamless collaboration is key to this role. Equally important, you will champion the voice of the customer internally, gathering insights from passengers and partners and sharing them across the business to shape continuous improvement.

As we expand to include flights and more complex journeys, your experience in managing air travel or similar sectors will help us build robust, customer-first systems.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and support the global Customer Service and Customer Operations teams (currently SA & Philippines), with direct oversight of regional shift supervisors.

• Build empowered, accountable team leaders who can run shifts independently.

• Foster a culture of warmth, problem-solving, and Expat-style hosting.

Customer Service Strategy & Scaling

• Design the service structure for today and tomorrow: centralised where efficient, localised where critical.

• Develop market-specific pods (our clients are from across the globe) while maintaining consistent quality and tone.

• Partner with the Head of Tour Delivery to align service delivery with company strategy and growth plans.

External Relationships & Partner Management

• Build and maintain strong relationships with OTA partners such as TourRadar and TourHub, ensuring service excellence and smooth collaboration.

• Act as the key escalation point for passenger-related service issues, resolving them quickly and effectively.

• Provide regular updates on service quality, customer feedback, and improvement initiatives relating to OTA's and other partners.

Customer Insights & Advocacy

• Champion the voice of the customer across the business by gathering and analysing insights from service interactions, complaints, and surveys.

• Share actionable customer insights with Product, Sales, Marketing, and Tour Delivery teams to drive improvements.

• Engage directly with passengers to better understand their needs, challenges, and experiences.

Operations & Excellence

• Own all complaint-handling processes, ensuring consistent, fair, and timely resolution.

• Maintain inbox health: response times, manageable workloads, and high morale.

• Monitor key service metrics (CSAT, response times, complaint resolution, cost-per-contact) and take proactive action.

Innovation & Automation

• Reduce repetitive queries by building and maintaining robust FAQs, automated responses, and AI-driven tools.

• Lead Freshdesk optimisation to its fullest potential, leveraging reporting, automations, and workflows.

• Explore future tech integrations to scale support without scaling headcount.

Cross-Functional Collaboration

• Work closely with Ops, Product, Sales, and Tour Delivery Specialists to close feedback loops and improve customer journeys.

• Collaborate with the Crew, Ops and Transport teams when complaints touch on on-tour experience or logistics.

• Support the integration of flight bookings into the customer journey, ensuring service processes adapt to higher complexity.

What Success Looks Like

• Complaint Resolution: All escalations handled within 5 working days, with clear documentation and recovery outcomes.

• Response Times: 90% of enquiries resolved within agreed SLAs.

• Automation Impact: 30–40% reduction in repetitive inbound queries through FAQs and automation.

• CSAT: Customer satisfaction consistently above 85%.

• Partner Feedback: Strong, trusted relationships with OTA partners; regular positive feedback on collaboration and service quality.

• Customer Insights: Actionable insights regularly shared with leadership, influencing product and service decisions.

• Scalability: Service model designed and piloted to support multiple brands and key markets (US, UK, AUS, SA, Philippines) without unnecessary headcount expansion.

• Interaction: Customer interactions consistently rated as warm, personal, and community-driven, not transactional.

Skills & Experience

• Proven leadership experience in global/multi-market customer service (travel, hospitality, or air travel experience strongly preferred).

• Demonstrated success in building scalable service models across regions or brands.

• Strong experience with Freshdesk (or equivalent CRM/CS platforms), including automation, workflows, and reporting.

• Deep experience in complaint handling, conflict resolution, and customer recovery.

• Exposure to flight booking or airline support systems a strong advantage.

• Track record of embedding both operational efficiency and brand warmth into service teams.

• Experience managing partner relationships with OTAs or equivalent distribution partners.

• Excellent people leadership and coaching skills, with experience developing team leads into confident managers.

• Strong analytical mindset, able to use data to anticipate issues and drive improvements.

Why Join Us?

At Expat Explore and RailRocker, we don't just sell tours – we create transformative travel experiences that connect people to the world and each other. As
Global Service Delivery Lead
, you will be at the heart of ensuring every passenger feels supported, valued, and part of the Expat community from booking to departure.

This is a chance to shape the future of a growing global service function, balancing technology, external partner relationships, and human touch to deliver a uniquely Expatified experience on a global scale.

The IT Delivery Lead is responsible for leading the successful delivery of a number of portfolios of Information Technology projects within the organisation. This role is critical in ensuring that projects are delivered to stakeholder expectations of time, scope and budget, while meeting the highest standards of quality and performance. The IT Delivery Lead will coordinate cross-functional teams, manage project risks and dependencies and ensure seamless transitions to new systems. By leveraging their expertise in project management methodologies and their ability to collaborate with business stakeholders, the IT Delivery Lead will drive the achievement of project objectives and contribute to the overall success of the organisation's IT initiatives.

• Lead and Manage the Demand and Execution process for multiple Portfolios of IT projects covering various business divisions
• Manage multiple Portfolios of IT projects
• Develop and manage project plans, including scope, schedule, budget, and resource allocation
• Manage and coordinate cross-functional teams, including business analysts, developers, and technical infrastructure resources
• Collaborate with business stakeholders to understand requirements, develop business cases, and define project scope.
• Oversee the design, development, testing, and deployment of software applications and Information Technology solutions
• Manage project risks, issues, and dependencies, and develop mitigation strategies as needed.
• Coordinate data migration, business readiness, training, and cut-over activities to ensure seamless transition to new systems.
• Provide go-live support and ensure post-implementation review and evaluation.
• Manage project budget, track expenses, and ensure cost-effectiveness.
• Develop and maintain project documentation, including status reports, project schedules, and resource allocation plans.
• Ensure compliance with organisational project management methodologies, standards, and processes.
• Provide visibility of project progress for integration into IT Portfolio and Governance cadence.

• Matric – Grade 12
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Certification in project management, such as PMP, PRINCE2, or Agile

• Minimum 15 years of experience in IT project management, including portfolio management and programme management, with a focus on software development and delivery
• Proven track record of successfully managing portfolios of IT projects (medium to high complexity), with experience in managing cross-functional teams.
• Experience managing teams delivering IT implementations and involving cross-functional teams, in waterfall and agile environments.
• Supply chain and logistics experience is advantageous

• Strong knowledge of multiple project management methodologies,
• including Agile, Waterfall, and Hybrid.
• Experience with project management tools, including JIRA, Confluence, MS
• Project, Asana, Trello, or similar.
• Experience with IT service management frameworks, such as ITIL.
• Experience with DevOps practices, including continuous integration and continuous delivery
• Experience in a Global enterprise organisation is highly preferable
• Excellent communication, leadership, negotiation and interpersonal skills.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong budgeting, management, analytical and problem-solving skills, with the ability to think strategically.
• Ability to manage multiple portfolios and projects simultaneously and continuously prioritise effectively.
• Proficiency in project management software and tools.
• Strategic thinking and problem-solving
• Leadership and team development
• Excellent communication and stakeholder management
• Analytical mindset with attention to detail
• Adaptability and change management skills
• Strong organisational and multitasking abilities
• Conflict resolution skills to navigate challenging situations calmly.

Join Steinweg to ensure our services exceed client expectations. Apply now to become part of our dynamic team

Please send your CV to

Gijima Staffing Solutions is recruiting on behalf of a client for a Solutions Delivery Lead.

Minimum Requirements:

• A relevant university ICT degree or a related NQF 7 ICT equivalent qualification
• Azure Developer Associate certification compulsory
• Minimum six (6) year experience in designing software applications including integration solutions.
• Minimum six (6) year experience in developing software applications including integration solutions.
• Minimum six (6) year experience in software development project management using agile frameworks.
• Minimum six (6) year experience using Microsoft development tools, such as Visual Studio .NET toolset, Power platform, MSSQL, etc.
• Minimum six (6) year experience in developing medium-to-large scale web applications solutions.
• Minimum six (6) year experience in MSSQL server administration
• Minimum six (6) year experience in application support
• Minimum three (3) year experience on Development Operations (DevOps).
• Minimum two (2) year experience in data security.
• ITIL foundation certificate advantageous.
• Agile project management certification advantageous.
• Experience with cloud technologies will be advantageous

Key Performance Areas

• Team Coordination & Task Management:
  Coordinate and assign tasks across development, database, and application support teams; review work and ensure alignment with goals.
• Technical Leadership:
  Provide guidance on technology choices, system design, and best practices.
• Collaboration & Communication:
  Foster effective teamwork with developers, QA, project managers, and other cross-functional teams; promote knowledge sharing.
• Project Planning:
  Develop project plans, break down tasks, estimate timelines, and align work with project objectives.
• Troubleshooting:
  Lead resolution of complex technical issues and promote proactive problem-solving.
• Codebase & Standards:
  Oversee version control, code organisation, reviews, and adherence to coding standards.
• Technical Knowledge Sharing:
  Deliver presentations, training, and maintain comprehensive documentation of processes, designs, and deployments.
• Security & Compliance:
  Implement security controls and ensure adherence to regulations, ICT standards, and governance requirements.
• Technology Evaluation:
  Conduct proof of concepts to assess new technologies and solutions before implementation.
• Performance & Reporting:
  Track and report on development, database, and support team performance.
• Release Management:
  Manage CI/CD pipelines to ensure smooth, reliable releases.
• Mentoring:
  Coach and mentor junior team members to build technical capability.
• Stakeholder Management:
  Provide regular updates on projects, operations, decisions, progress, and challenges.