613 Defect Tracking jobs in South Africa

Quality Assurance & Sales Training Representative (Real Estate/USA Market)

Our client, a dynamic and fast-growing real estate company, is seeking a skilled
Quality Assurance & Sales Training Representative
to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.

The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.

This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.

Job Type
: Remote

Location
: South Africa

Requirements

• Minimum 3 years of proven sales experience with strong results (inside sales or telesales preferred).
• Prior experience in call monitoring, quality assurance, coaching, or training.
• Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
• Deep knowledge of sales strategies, including objection handling and closing techniques.
• Comfortable creating and delivering structured training programmes.
• Highly organised, proactive, and able to work independently in a remote environment.

Responsibilities

Monitor Calls & Evaluate Performance

• Regularly listen to sales calls to assess quality, compliance, and effectiveness.
• Identify performance gaps and opportunities for improvement.
• Provide clear, actionable feedback to sales representatives.

Coach Sales Team Members

• Conduct one-on-one and group coaching sessions focused on improving sales techniques.
• Support reps in enhancing objection handling, communication, and closing skills.
• Foster a culture of continuous improvement and accountability.

Train New Hires

• Lead onboarding programmes for new sales representatives.
• Teach company processes, scripts, and best practices to set them up for success.
• Deliver ongoing training sessions and refreshers to ensure skills remain sharp.

We're Hiring:

Quality Assurance (QA) Analyst – Call Center (Sales)Company:

Exclusive Essentials Working Hours: Monday to Sunday,

08:00 AM – 05:00 PM (Rotational days off)

Location: Rosebank, Remuneration: R8,500 + Commission Bonus

Position Type: Full-Time

Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.

We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.

Key Responsibilities: Monitor and evaluate sales calls for quality and compliance

Conduct one-on-one feedback and coaching sessions with agents

Support team leaders in performance improvement and discipline enforcement.

Generate and present quality reports and performance statistics

Contribute to the development of QA tools and processes

Requirements:2+ years of QA experience in a sales call center environment

Ability to work under pressure and meet deadlines

Strong attention to detail and high accuracy

Excellent coaching and communication skills

Ability to instill discipline and uphold standards

Proficient in Microsoft Excel (data analysis, charts, reports)

Confident in generating and presenting performance stats

What We Offer: Base Salary: R8,500 + Commission + Bonus

Energetic and supportive work culture

Growth and learning opportunities within the business

Send CV to

Job Type: Full-time

Pay: From R8 500,00 per month

Work Location: In person

Job Purpose:

To lead and manage the quality assurance function across sheet metal and railway manufacturing operations, ensuring compliance with industry standards, customer specifications, and regulatory requirements. The QA Manager will drive continuous improvement, oversee inspections and audits, and ensure that products meet stringent safety and performance criteria.

Key Responsibilities:

Quality Management System (QMS):

• Develop, implement, and maintain ISO 9001, IRIS (International Railway Industry Standard), and other relevant QMS frameworks.
• Ensure documentation and procedures are up-to-date and compliant with industry standards.

Inspection & Testing:

• Oversee incoming, in-process, and final product inspections for sheet metal components and railway assemblies.

Compliance & Audits:

• Lead internal and external audits (ISO, IRIS, customer audits).
• Ensure compliance with railway safety standards (e.g., EN 15085 for welding of railway vehicles).

Team Leadership:

• Supervise QA inspectors and technicians.
• Provide training and development on quality tools and standards.

Customer & Supplier Quality:

• Liaise with customers regarding quality concerns and corrective actions.
• Conduct supplier audits and manage supplier quality performance.

Continuous Improvement:

• Use Six Sigma, Lean, and Root Cause Analysis tools to drive process improvements.
• Lead CAPA (Corrective and Preventive Action) initiatives.

Qualifications & Experience:

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, or related field.
• 5–10 years of experience in quality assurance, preferably in sheet metal fabrication and/or railway manufacturing.
• Certification in ISO 9001, IRIS, or similar standards.
• Experience with welding standards (EN and railway safety regulations.
• Proficiency in quality tools: FMEA, SPC, 8D, Pareto Analysis, etc.

Skills & Competencies:

• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Attention to detail and commitment to safety and quality.
• Ability to work cross-functionally with production, engineering, and supply chain teams.

Please stipulate your salary expectation along with your application.

Job Type: Full-time

Work Location: In person

TP City of Cape Town, Western Cape, South Africa

The Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI (Banking, Financial Services, and Insurance) sector. This role will span multiple geographies (UK, South Africa, Europe, and India), ensuring consistent quality standards, regulatory compliance, and operational excellence across all delivery centers.

The ideal candidate will bring deep expertise in quality assurance methodologies, automation and financial oversight, with a strong understanding of FCA regulations and conduct risk. They will lead a high-performing team to drive continuous improvement, enhance customer experience, and deliver measurable business outcomes.

• Develop and implement a global quality strategy aligned with client expectations and regulatory requirements.
• Lead cross-regional quality teams to ensure consistent execution of QA frameworks and methodologies.
• Champion a culture of operational excellence, continuous improvement, and customer-centricity.

• Ensure adherence to FCA regulations and conduct standards across all geographies.
• Implement and maintain COPC and Lean Six Sigma frameworks to drive process efficiency and error reduction.
• Establish proactive quality monitoring systems to identify risks and improvement opportunities.
• Drive adoption of QA technologies including analytics platforms, RPA, and AI to enhance quality outcomes.
• Identify and implement automation opportunities to reduce manual effort and improve accuracy.
• Leverage data intelligence to inform strategic decisions and client reporting.

• Act as a trusted advisor to clients, providing insights and recommendations during MBRs/QBRs.
• Collaborate with delivery, client services, and support functions to ensure quality commitments are met.
• Host client visits and showcase quality capabilities and innovations.
• Own the quality function’s budget, forecasts, and ROI targets.
• Provide financial insights and recommendations to improve cost efficiency and service value.
• Track and report on financial performance of quality initiatives.

• Lead, coach, and develop a global team of quality professionals.
• Foster a high-engagement, people-first culture with strong recognition and development programs.
• Ensure compliance with data protection, security, and fraud prevention policies.

• Minimum 10 years in a senior quality leadership role, preferably in BFSI.
• Proven experience managing quality across multiple geographies.
• Strong understanding of FCA regulations and conduct risk.
• Expertise in COPC standards and QA methodologies.
• Demonstrated success in implementing QA technologies and automation.
• Financial acumen with experience in budgeting, forecasting, and ROI analysis.
• Exceptional stakeholder management and communication skills.

• Expert user of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others
• Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots, regression, CPK, and be able to explain this to different audiences

• Director

• Full-time

• Quality Assurance and Management

• Outsourcing and Offshoring Consulting

Overview

Our client, a global player in retail technology with an international presence, is looking for a QA Engineer to join their growing software team. They’re developing innovative platforms that connect digital experiences with physical retail, helping brands engage shoppers in smarter, more dynamic ways.

In this role, you’ll lead the transition from manual testing to automated frameworks while embedding QA into the development lifecycle. You’ll collaborate with cross-functional teams, build robust test suites, and ensure reliable, high-performing software delivery.

• Lead the transition from manual testing to automated frameworks and embed QA into the development lifecycle.
• Collaborate with cross-functional teams to ensure quality across the software delivery process.
• Build and maintain robust test suites and automation strategies.
• Ensure reliable, high-performing software delivery through effective QA practices.

• 3+ years in QA or software engineering
• Knowledge of manual testing and QA best practices
• Angular / Python Django experience (advantageous)
• Sharp problem-solving and attention to detail
• Flexible working options
• Medical aid contribution
• Opportunities to work with international teams

• Mid-Senior level

• Full-time

• Engineering and Information Technology

• Software Development