136 Data Center Operations jobs in South Africa

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on one of the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are looking for a Data Center Operations Technician (Rack Decommissioning Data Technician) to join our growing team in South Africa, Cape Town. The Data Center Operations team that includes the rack decommissioning members are responsible for processing and facilitating large scale legacy Data Center equipment through a liquidation process to ensure that targeted equipment is ready to be removed from our facilities in South Africa. Team members will also process large volumes of media containing customer data to ensure that all customer data is sanitized and protected.
You will work in a team environment collaborating with other teams, which requires strong communication skills. Amazon Data Centers treat customer data with the utmost importance; selected candidates must be able to perform repetitive tasks without variance and adhere to strict Standard Operating Procedures (SOP) that ensure customer data is protected and handled properly.
Key job responsibilities
- Execute data sanitization procedures following established protocols
- Collaborate with team members on equipment handling and processing
- Document and track hardware movement through digital systems
- Maintain accurate records of decommissioned equipment
- Support safe handling and transportation of data center equipment (up to 18kg and participate in team lifts of 23+ kg)
A day in the life
A Rack Decomm technician begins their shift at the AWS data center by reviewing the day's decommissioning queue and safety protocols. Their morning involves identifying targeted legacy racks and verifying documentation. Co-ordinate with the facilities teams to complete power isolation, they coordinate with other teams to verify network disconnections, ensuring proper decommissioning sequences while adhering to strict service level agreements (SLAs).
Throughout the day, they methodically dismantle server racks, following strict SOPs for handling sensitive customer data. This includes properly tagging components and documenting serial numbers. They coordinate with team members for heavy lifting requirements and ensure media sanitization protocols are followed within prescribed timeframes.
The afternoon typically involves processing equipment for liquidation, maintaining detailed inventory records. They regularly communicate with other teams to coordinate rack removal logistics and verify all safety and security procedures are met, ensuring all decommissioning SLAs and project milestones stay on track.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma
Preferred Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Join to apply for the Data Center Operations Technician, DCO role at Amazon Web Services (AWS) Join to apply for the Data Center Operations Technician, DCO role at Amazon Web Services (AWS) DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on one of the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on one of the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.We are looking for a Data Center Operations Technician (Rack Decommissioning Data Technician) to join our growing team in South Africa, Cape Town. The Data Center Operations team that includes the rack decommissioning members are responsible for processing and facilitating large scale legacy Data Center equipment through a liquidation process to ensure that targeted equipment is ready to be removed from our facilities in South Africa. Team members will also process large volumes of media containing customer data to ensure that all customer data is sanitized and protected.You will work in a team environment collaborating with other teams, which requires strong communication skills. Amazon Data Centers treat customer data with the utmost importance; selected candidates must be able to perform repetitive tasks without variance and adhere to strict Standard Operating Procedures (SOP) that ensure customer data is protected and handled properly.Key job responsibilitiesExecute data sanitization procedures following established protocols Collaborate with team members on equipment handling and processing Document and track hardware movement through digital systems Maintain accurate records of decommissioned equipment Support safe handling and transportation of data center equipment (up to 18kg and participate in team lifts of 23+ kg) A day in the lifeA Rack Decomm technician begins their shift at the AWS data center by reviewing the day's decommissioning queue and safety protocols. Their morning involves identifying targeted legacy racks and verifying documentation. Co-ordinate with the facilities teams to complete power isolation, they coordinate with other teams to verify network disconnections, ensuring proper decommissioning sequences while adhering to strict service level agreements (SLAs).Throughout the day, they methodically dismantle server racks, following strict SOPs for handling sensitive customer data. This includes properly tagging components and documenting serial numbers. They coordinate with team members for heavy lifting requirements and ensure media sanitization protocols are followed within prescribed timeframes.The afternoon typically involves processing equipment for liquidation, maintaining detailed inventory records. They regularly communicate with other teams to coordinate rack removal logistics and verify all safety and security procedures are met, ensuring all decommissioning SLAs and project milestones stay on track.About The TeamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic Qualifications2+ years of computer hardware troubleshooting and repair experience 1+ years of computer networking experience High school or equivalent diploma Preferred QualificationsExperience dealing effectively with customers during problem resolution and operating efficiently under pressure Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Amazon Data Services South Africa (Pty) LtdJob ID: A2962294 Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology, Consulting, and Engineering Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x Get notified about new Operations Technician jobs in Cape Town, Western Cape, South Africa . Cape Town, Western Cape, South Africa 3 weeks ago Cape Town, Western Cape, South Africa 3 weeks ago City of Cape Town, Western Cape, South Africa 1 day ago Bellville, Western Cape, South Africa 2 days ago Cape Town, Western Cape, South Africa 3 weeks ago Cape Town, Western Cape, South Africa 2 weeks ago City of Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 4 days ago Cape Town, Western Cape, South Africa 1 week ago Mechanical Engineering Technician (Production level): Engineering Services (Health Infrastructure), Ref No. DOI 21/2025 R1 Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 1 day ago Cape Town, Western Cape, South Africa 2 days ago Cape Town, Western Cape, South Africa 3 months ago Assistant Manager - Operations - Telecommunications Cape Town, Western Cape, South Africa 1 week ago Assistant Manager - Operations - Telecoms-South Africa Cape Town, Western Cape, South Africa 2 hours ago Cape Town, Western Cape, South Africa 6 days ago Cape Town, Western Cape, South Africa 1 month ago PRINCIPAL TECHNICIAN: Protection Field Services ● REF NO NRG 82/25 City of Cape Town, Western Cape, South Africa 5 days ago Operations Manger (Area Manager Industry Equivilent) Cape Town, Western Cape, South Africa 2 days ago DC Operations Manager (Brackengate DC Cape Town) City of Cape Town, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 9 hours ago Cape Town, Western Cape, South Africa 2 days ago Cape Town, Western Cape, South Africa 2 hours ago Cape Town, Western Cape, South Africa 4 months ago Cape Town, Western Cape, South Africa 2 months ago City of Cape Town, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 1 day ago Assistant Manager - Operations - Business Collections - South Africa Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 day ago Cape Town, Western Cape, South Africa 1 day ago Operations Manager (Industry equivalent to Area Manager) Cape Town, Western Cape, South Africa 4 days ago Operations Manger (Area Manager Industry Equivilent) Cape Town, Western Cape, South Africa 5 months ago City of Cape Town, Western Cape, South Africa 2 weeks ago Operations Manager (Industry equivalent to Area Manager) Cape Town, Western Cape, South Africa 5 months ago Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
We are looking for a Data Center Engineering Operations Technician to join our expanding Infrastructure Operations team. A Data Center Engineering Operations Technician role is a hands-on electrical and mechanical equipment troubleshooting and operation responder. If you like to use apply your electrical and mechanical skills to solve problems, we'd like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.
Key job responsibilities
SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster strong safety culture.
ENGINEERING & FACILITY OPERATIONS AND MAINTENANCE
- Operational experience and familiarity with electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS's), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers.
- Troubleshoot events within internal Service Level Agreements (SLA's)
- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.)
- Supervise contractors who perform servicing or preventive maintenance
- Manual handling and lifting of equipment may be required (weight limits in accordance with health & safety regulations).
- Ability to work shifts
About the team
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Knowledge of key electrical competencies and theory
- N6 Engineering qualification - Electrical or Mechanical
Preferred Qualifications
- 2+ years of data center engineering experience
- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

JOB TITLE:

Infrastructure Support Engineer

LOCATION:

Hybrid: Stellenbosch or Woodmead + Remote

ABOUT CYBERLOGIC:

Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value.

Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology.

Through our non-profit, R4C (Ride for a Child) , we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.

OUR VALUES:

• We challenge ourselves to be more AWESOME
• We are driven to KEEP learning and EVOLVING
• We look beyond symptoms to identify and RESOLVE ROOT CAUSES
• We hold each other accountable through CANDID and constructive FEEDBACK
• We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
• We CARE deeply ABOUT the success of CYBERLOGIC
• We FINISH WHAT WE START
• We always GIVE OUR BEST even if it means putting in the hard yards
• We KEEP THINGS SIMPLE

PURPOSE OF POSITION:

The purpose of the Infrastructure Support Engineer position is to provide advanced technical support and troubleshooting for server, networking, and internet-related issues in a fast-paced, enterprise IT environment. The successful candidate will have extensive experience in IT infrastructure support, with a deep understanding of server and network concepts, as well as the ability to identify and resolve complex issues. Additionally, the role involves guiding infrastructure changes, offering mentorship to junior team members, and championing proactive solutions to enhance the end-user experience.

KEY RESPONSIBILITIES:

Advanced Troubleshooting:

• Diagnose and resolve complex technical issues that cannot be addressed by lower support levels.
• Lead post-incident root cause (RCA) investigations around recent high-impact / major incidents at clients.
• Working with the Infrastructure Technical Leader to investigate root causes of recurring problems and implement permanent solutions.

Infrastructure Management:

• Facilitate the support, management, and maintenance of complex hybrid IT infrastructures.
• Ensure the stability, reliability, and security of:
• Network Services (ADDS, DNS, DHCP, NPS)
• Windows Servers (Physical and Virtual)
• LAN, WAN and WLAN networks
• Perimeter UTM firewall appliances (Fortinet, SonicWall, Sophos)
• Virtualization environments (Microsoft Hyper-V and VMware vSphere)

Performance Optimization:

• Conduct performance analysis and optimization of systems to enhance efficiency.
• Proactively identify and address potential bottlenecks and system vulnerabilities.

Mentoring and Training:

• Provide guidance and mentorship to monitoring and Infrastructure support technician staff.
• Conduct training sessions to enhance the skills and knowledge of the team.

Documentation:

• Maintain comprehensive documentation for configurations, procedures, and troubleshooting steps.
• Ensure that knowledge is shared effectively within the team.

Incident Response and Planning:

• Develop and test incident response plans for critical situations.
• Act as a point of escalation for major incidents, coordinating resolution efforts.

Collaboration:

• Collaborate with other IT teams, vendors, and stakeholders to achieve organizational objectives.
• Participate in cross-functional teams (professional services) for system upgrades, migrations and integrations.

Security Expertise:

• Implement and enforce security policies and procedures to safeguard systems and data.
• Stay informed about the latest cybersecurity threats and best practices.

Scripting and Automation:

• Identifying areas for automating routine tasks and processes.
• Working with the automation team to streamline system management and reduce manual intervention.

QUALIFICATIONS AND EXPERIENCE:

EXPERIENCE:

• 5-7 years of experience in a technical support or infrastructure role, preferably in a managed services or enterprise IT environment with a focus on server and network support.
• Advanced knowledge of IT server and networking concepts, including Windows Server operating systems, networking protocols, DNS, DHCP, TCP/IP, and advanced network troubleshooting.
• Advanced experience with firewalls, routers, switches, and other networking equipment.
• Advanced experience with virtualization technologies, such as Windows Server Hyper-V and Windows Failover Clustering.
• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.

RECOMMENDED QUALIFICATIONS:

• A bachelor's degree or diploma in a relevant field, such as computer science, information technology, or equivalent industry experience.
• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801), or equivalent industry experience.
• Previous Microsoft MCSE/MCSA traditional on-premises infrastructure qualifications, or equivalent industry experience.
• Microsoft 365 Certified: Enterprise Administrator Expert (MS100 & MS101), or equivalent industry experience.
• Microsoft Azure Administrator (AZ-104), or equivalent industry experience.

ADDITIONAL REQUIREMENTS:

• Code B South African driver's license
• Own means of transport

Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity.

#J-18808-Ljbffr

Technologies: Infrastructure Support Engineer, Network, DataCentre, Incidents, Implementation

Are you an experienced Infrastructure Support Engineer looking for a long-term contract?

Endeavour Recruitment has an excellent, long-term contract opportunity to work in Cape Town.

Vibrant, great weather and excellent surroundings!

Daily Tasks and Responsibilities:

1. Responsible for handling Network/Datacenter related tickets and incidents.
2. Monitor the network/Datacenter environment.
3. Troubleshoot the incidents and find the right solution.
4. Work together with your team members to adapt the environment to the needs of the business.
5. Implement new change requests.

Requirements:

1. 2-5 years’ experience as a Support Engineer or a relevant degree/certificate.
2. Broad knowledge of IT infrastructure and especially Networking.
3. Passionate about Networking, team player and willing to learn and develop your skills.
4. Fluent in English, knowledge of a second language would be advantageous.
5. Technology certifications are a plus.
6. Knowledge of Standard IT processes and methodologies are a plus (ITIL).

If you are flexible, enthusiastic, responsive with a global mindset, please apply for further details on this not to be missed contract opportunity.

#J-18808-Ljbffr

IT Infrastructure Support

An exciting opportunity within Energy at Work Projects is now available! We are looking to appoint an IT Infrastructure Support individual; highly motivated, goal oriented and organised with extreme attention to detail who is looking for a chance to be part of a dynamic organisation that offers an opportunity to establish a dynamic career in outsourced services.

Roles and Responsibilities:

1. IT Support:
   1. Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
   2. Monitoring and maintaining computer systems.
   3. Providing technical support across the company and for call centre campaigns.
   4. Setting up AD Accounts for new users.
   5. Setting profile passwords.
   6. Repairing and replacing equipment as necessary (Warranties to be checked first and discussed with Line Manager before any repairs are made).
   7. Testing new technology.
   8. Training staff on new technologies and processes.
   9. Escalating all Senior IT Queries to System 5 and keeping a follow through until the query has been resolved.
   10. Managing third party equipment for any campaigns that are being managed by EAWP.
   11. Discussing all equipment, technology, installation, etc. changes with the Line Manager.
2. Administration:
   1. Updating action register.
   2. Assisting the Equipment overseer with the equipment tracker.
   3. Completing all required tracker reports.
   4. Documenting all equipment issuing.
   5. Responding with a solution or status of all calls raised within 2 hours.
   6. Equipment ordering.

Requirements:

1. Matric, an IT related certification would be advantageous.
2. 6 months - 1 year experience in IT Support/ IT Administration.
3. Computer Literate.
4. Microsoft Word, Excel, and Outlook knowledge (Essential).

Your Job Description is subject to change during your employment based on Management discretion.

Urgent Hire - If you have not heard from us within 2 weeks, please deem your application as unsuccessful; however, we will retain your details on a database for future opportunities.

#J-18808-Ljbffr

JOB TITLE: Infrastructure Support Engineer LOCATION: Hybrid: Stellenbosch or Woodmead + Remote ABOUT CYBERLOGIC: Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value. Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology. Through our non-profit, R4 C (Ride for a Child) , we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers. OUR VALUES: We challenge ourselves to be more AWESOME We are driven to KEEP learning and EVOLVING We look beyond symptoms to identify and RESOLVE ROOT CAUSES We hold each other accountable through CANDID and constructive FEEDBACK We respect and care for each other and know we will only SUCCEED if we work AS A TEAM We CARE deeply ABOUT the success of CYBERLOGIC We FINISH WHAT WE START We always GIVE OUR BEST even if it means putting in the hard yards We KEEP THINGS SIMPLE PURPOSE OF POSITION: The purpose of the Infrastructure Support Engineer position is to provide advanced technical support and troubleshooting for server, networking, and internet-related issues in a fast-paced, enterprise IT environment. The successful candidate will have extensive experience in IT infrastructure support, with a deep understanding of server and network concepts, as well as the ability to identify and resolve complex issues. Additionally, the role involves guiding infrastructure changes, offering mentorship to junior team members, and championing proactive solutions to enhance the end-user experience. KEY RESPONSIBILITIES: Advanced Troubleshooting: Diagnose and resolve complex technical issues that cannot be addressed by lower support levels. Lead post-incident root cause (RCA) investigations around recent high-impact / major incidents at clients. Working with the Infrastructure Technical Leader to investigate root causes of recurring problems and implement permanent solutions. Infrastructure Management: Facilitate the support, management, and maintenance of complex hybrid IT infrastructures. Ensure the stability, reliability, and security of: Network Services (ADDS, DNS, DHCP, NPS) Windows Servers (Physical and Virtual) LAN, WAN and WLAN networks Perimeter UTM firewall appliances (Fortinet, Sonic Wall, Sophos) Virtualization environments (Microsoft Hyper-V and VMware v Sphere) Performance Optimization: Conduct performance analysis and optimization of systems to enhance efficiency. Proactively identify and address potential bottlenecks and system vulnerabilities. Mentoring and Training: Provide guidance and mentorship to monitoring and Infrastructure support technician staff. Conduct training sessions to enhance the skills and knowledge of the team. Documentation: Maintain comprehensive documentation for configurations, procedures, and troubleshooting steps. Ensure that knowledge is shared effectively within the team. Incident Response and Planning: Develop and test incident response plans for critical situations. Act as a point of escalation for major incidents, coordinating resolution efforts. Collaboration: Collaborate with other IT teams, vendors, and stakeholders to achieve organizational objectives. Participate in cross-functional teams (professional services) for system upgrades, migrations and integrations. Security Expertise: Implement and enforce security policies and procedures to safeguard systems and data. Stay informed about the latest cybersecurity threats and best practices. Scripting and Automation: Identifying areas for automating routine tasks and processes. Working with the automation team to streamline system management and reduce manual intervention. QUALIFICATIONS AND EXPERIENCE: EXPERIENCE: 5-7 years of experience in a technical support or infrastructure role, preferably in a managed services or enterprise IT environment with a focus on server and network support. Advanced knowledge of IT server and networking concepts, including Windows Server operating systems, networking protocols, DNS, DHCP, TCP/IP, and advanced network troubleshooting. Advanced experience with firewalls, routers, switches, and other networking equipment. Advanced experience with virtualization technologies, such as Windows Server Hyper-V and Windows Failover Clustering. Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users. Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment. RECOMMENDED QUALIFICATIONS: A bachelor's degree or diploma in a relevant field, such as computer science, information technology, or equivalent industry experience. Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801), or equivalent industry experience. Previous Microsoft MCSE/MCSA traditional on-premises infrastructure qualifications, or equivalent industry experience. Microsoft 365 Certified: Enterprise Administrator Expert (MS100 & MS101), or equivalent industry experience. Microsoft Azure Administrator (AZ-104), or equivalent industry experience. ADDITIONAL REQUIREMENTS: Code B South African driver's license Own means of transport Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity. #J-18808-Ljbffr

Technologies: Infrastructure Support Engineer, Network, Data Centre, Incidents, Implementation Are you an experienced Infrastructure Support Engineer looking for a long-term contract? Endeavour Recruitment has an excellent, long-term contract opportunity to work in Cape Town. Vibrant, great weather and excellent surroundings! Daily Tasks and Responsibilities: Responsible for handling Network/Datacenter related tickets and incidents. Monitor the network/Datacenter environment. Troubleshoot the incidents and find the right solution. Work together with your team members to adapt the environment to the needs of the business. Implement new change requests. Requirements: 2-5 years’ experience as a Support Engineer or a relevant degree/certificate. Broad knowledge of IT infrastructure and especially Networking. Passionate about Networking, team player and willing to learn and develop your skills. Fluent in English, knowledge of a second language would be advantageous. Technology certifications are a plus. Knowledge of Standard IT processes and methodologies are a plus (ITIL). If you are flexible, enthusiastic, responsive with a global mindset, please apply for further details on this not to be missed contract opportunity. #J-18808-Ljbffr

IT Infrastructure Support Engineer

Introduction
Blue Ion provides the best, leading-edge global support services to a variety of international
organizations and focuses on increasing operational efficiencies so that customers can focus on their
core business.
Job Description
We are looking for a talented and multi skilled IT Infrastructure Support Engineer to join our dynamic
team of IT professionals. The successful candidate should have a passion for IT and be extremely
comfortable supporting Windows Desktop and Server environments, both onsite and cloud based as
well as Networking and Access control Security of Lans and Wans. He/she should ideally reside in the
Northern suburbs of Johannesburg, have their own reliable transport and be willing and available for
emergency standby and after-hours support when required.
Duties and Responsibilities:
• Attending to all 1st and 2nd line Support of the Windows desktop environments for all local
and remote offices
• Configuring and supporting Windows server environments both onsite and cloud based.
• Configuring and supporting Microsoft 365 environments i.e. Azure, Intune, Teams etc.
• Configuring and supporting Networking switches, VOIP systems and CCTV/Access control for
all local and remote offices.
• Procurement of desktops, laptops and other IT equipment for the SA offices.
• Setup and configuration of the mailing collaboration systems.
• Setup and configuration of Disaster recovery systems.
• Liaising with suppliers of IT equipment, IT services etc.
• Setup and configuration of all desktops and laptops for the local and remote offices.
• Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all
tickets do not go out of SLA by chasing up and escalating as and when necessary.
• Monitoring of Internet links at all offices and ensuring any issues are followed up and
resolved as soon as possible.
• Regularly reviewing and updating of IT processes, procedures and documentation as
required.
• Regular checks of IT systems to ensure optimal uptime.
• Monthly recons of all IT expenses.
• Conducting IT training for all new staff.
Skills and Qualifications:
• 3-year IT Degree required.
• CompTIA A+, Network+ or Security+ is advantageous.
• 3 – 5 years’ experience configuring and supporting the below technologies: -
o Local and remote Windows Desktop and Server environments.
o Microsoft 365 environments including Azure, Intune, Teams rooms.
o Networking switches.
o Mailing collaboration systems.
o Disaster recovery systems.
o Cloud technologies.
• Experience liaising with suppliers of IT equipment and ISPs.
• Experience working in a team environment with a support ticketing system.
• Must possess an extremely high level of attention to detail in his/her work.
• Good command of the English language both written and spoken.
• Must have reliable own transport.
• Must be willing to work overtime and after hours/standby when required. #J-18808-Ljbffr