336 Data Center Operations jobs in South Africa

Data Center Technician, Data Center Operations

Cape Town, Western Cape Amazon

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Responsibilities
  • SAFETY - Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
  • DATA CENTER OPERATIONS (DCO) - Diagnosing hardware and network problems followed by physical repairs
  • DATA CENTER OPERATIONS (DCO) - Troubleshooting events within internal Service Level Agreements (SLAs)
  • DATA CENTER OPERATIONS (DCO) - Performing root cause analysis of equipment failures
  • Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
A day in the life

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

  • 2+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma
  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please note that accommodations information is available on the AWS careers site.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Data Center Technician, Data Center Operations

Cape Town, Western Cape Amazon

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

Description
We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.
Key job responsibilities
- SAFETY - Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
DATA CENTER OPERATIONS (DCO)
This position involves:
- Diagnosing hardware and network problems followed by physical repairs
- Troubleshooting events within internal Service Level Agreements (SLAs) o Performing root cause analysis of equipment failures
- Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
A day in the life
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma
Preferred Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Data Center Operations Technician, DCO

R40000 - R80000 Y Amazon Web Services (AWS)

Posted today

Job Viewed

Tap Again To Close

Job Description

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on one of the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for a Data Center Operations Technician (Rack Decommissioning Data Technician) to join our growing team in South Africa, Cape Town. The Data Center Operations team that includes the rack decommissioning members are responsible for processing and facilitating large scale legacy Data Center equipment through a liquidation process to ensure that targeted equipment is ready to be removed from our facilities in South Africa. Team members will also process large volumes of media containing customer data to ensure that all customer data is sanitized and protected.

You will work in a team environment collaborating with other teams, which requires strong communication skills. Amazon Data Centers treat customer data with the utmost importance; selected candidates must be able to perform repetitive tasks without variance and adhere to strict Standard Operating Procedures (SOP) that ensure customer data is protected and handled properly.

Key job responsibilities

  • Execute data sanitization procedures following established protocols
  • Collaborate with team members on equipment handling and processing
  • Document and track hardware movement through digital systems
  • Maintain accurate records of decommissioned equipment
  • Support safe handling and transportation of data center equipment (up to 18kg and participate in team lifts of 23+ kg)

A day in the life

A Rack Decomm technician begins their shift at the AWS data center by reviewing the day's decommissioning queue and safety protocols. Their morning involves identifying targeted legacy racks and verifying documentation. Co-ordinate with the facilities teams to complete power isolation, they coordinate with other teams to verify network disconnections, ensuring proper decommissioning sequences while adhering to strict service level agreements (SLAs).

Throughout the day, they methodically dismantle server racks, following strict SOPs for handling sensitive customer data. This includes properly tagging components and documenting serial numbers. They coordinate with team members for heavy lifting requirements and ensure media sanitization protocols are followed within prescribed timeframes.

The afternoon typically involves processing equipment for liquidation, maintaining detailed inventory records. They regularly communicate with other teams to coordinate rack removal logistics and verify all safety and security procedures are met, ensuring all decommissioning SLAs and project milestones stay on track.

About The Team
Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

  • 2+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma

Preferred Qualifications

  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Data Services South Africa (Pty) Ltd

Job ID: A

This advertiser has chosen not to accept applicants from your region.

Data Center Operations Technician, DCO

Cape Town, Western Cape Amazon

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on one of the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are looking for a Data Center Operations Technician (Rack Decommissioning Data Technician) to join our growing team in South Africa, Cape Town. The Data Center Operations team that includes the rack decommissioning members are responsible for processing and facilitating large scale legacy Data Center equipment through a liquidation process to ensure that targeted equipment is ready to be removed from our facilities in South Africa. Team members will also process large volumes of media containing customer data to ensure that all customer data is sanitized and protected.
You will work in a team environment collaborating with other teams, which requires strong communication skills. Amazon Data Centers treat customer data with the utmost importance; selected candidates must be able to perform repetitive tasks without variance and adhere to strict Standard Operating Procedures (SOP) that ensure customer data is protected and handled properly.
Key job responsibilities
- Execute data sanitization procedures following established protocols
- Collaborate with team members on equipment handling and processing
- Document and track hardware movement through digital systems
- Maintain accurate records of decommissioned equipment
- Support safe handling and transportation of data center equipment (up to 18kg and participate in team lifts of 23+ kg)
A day in the life
A Rack Decomm technician begins their shift at the AWS data center by reviewing the day's decommissioning queue and safety protocols. Their morning involves identifying targeted legacy racks and verifying documentation. Co-ordinate with the facilities teams to complete power isolation, they coordinate with other teams to verify network disconnections, ensuring proper decommissioning sequences while adhering to strict service level agreements (SLAs).
Throughout the day, they methodically dismantle server racks, following strict SOPs for handling sensitive customer data. This includes properly tagging components and documenting serial numbers. They coordinate with team members for heavy lifting requirements and ensure media sanitization protocols are followed within prescribed timeframes.
The afternoon typically involves processing equipment for liquidation, maintaining detailed inventory records. They regularly communicate with other teams to coordinate rack removal logistics and verify all safety and security procedures are met, ensuring all decommissioning SLAs and project milestones stay on track.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma
Preferred Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Engineering Technician (Electrical/ Mechanical), Data Center Engineering Operations

Cape Town, Western Cape Amazon

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
We are looking for a Data Center Engineering Operations Technician to join our expanding Infrastructure Operations team. A Data Center Engineering Operations Technician role is a hands-on electrical and mechanical equipment troubleshooting and operation responder. If you like to use apply your electrical and mechanical skills to solve problems, we'd like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.
Key job responsibilities
SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster strong safety culture.
ENGINEERING & FACILITY OPERATIONS AND MAINTENANCE
- Operational experience and familiarity with electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS's), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers.
- Troubleshoot events within internal Service Level Agreements (SLA's)
- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.)
- Supervise contractors who perform servicing or preventive maintenance
- Manual handling and lifting of equipment may be required (weight limits in accordance with health & safety regulations).
- Ability to work shifts
About the team
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Knowledge of key electrical competencies and theory
- N6 Engineering qualification - Electrical or Mechanical
Preferred Qualifications
- 2+ years of data center engineering experience
- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

IT Infrastructure Support

Johannesburg, Gauteng Energy at Work

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

IT Infrastructure Support

An exciting opportunity within Energy at Work Projects is now available! We are looking to appoint an IT Infrastructure Support individual; highly motivated, goal oriented and organised with extreme attention to detail who is looking for a chance to be part of a dynamic organisation that offers an opportunity to establish a dynamic career in outsourced services.


Roles and Responsibilities:
  1. IT Support:
    1. Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
    2. Monitoring and maintaining computer systems.
    3. Providing technical support across the company and for call centre campaigns.
    4. Setting up AD Accounts for new users.
    5. Setting profile passwords.
    6. Repairing and replacing equipment as necessary (Warranties to be checked first and discussed with Line Manager before any repairs are made).
    7. Testing new technology.
    8. Training staff on new technologies and processes.
    9. Escalating all Senior IT Queries to System 5 and keeping a follow through until the query has been resolved.
    10. Managing third party equipment for any campaigns that are being managed by EAWP.
    11. Discussing all equipment, technology, installation, etc. changes with the Line Manager.
  2. Administration:
    1. Updating action register.
    2. Assisting the Equipment overseer with the equipment tracker.
    3. Completing all required tracker reports.
    4. Documenting all equipment issuing.
    5. Responding with a solution or status of all calls raised within 2 hours.
    6. Equipment ordering.
Requirements:
  1. Matric, an IT related certification would be advantageous.
  2. 6 months - 1 year experience in IT Support/ IT Administration.
  3. Computer Literate.
  4. Microsoft Word, Excel, and Outlook knowledge (Essential).

Your Job Description is subject to change during your employment based on Management discretion.

Urgent Hire - If you have not heard from us within 2 weeks, please deem your application as unsuccessful; however, we will retain your details on a database for future opportunities.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Infrastructure Support Engineer

Cape Town, Western Cape Hyperclear Tech

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

JOB TITLE:

Infrastructure Support Engineer

LOCATION:

Hybrid: Stellenbosch or Woodmead + Remote

ABOUT CYBERLOGIC:

Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value.

Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology.

Through our non-profit, R4C (Ride for a Child) , we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.

OUR VALUES:

  • We challenge ourselves to be more AWESOME
  • We are driven to KEEP learning and EVOLVING
  • We look beyond symptoms to identify and RESOLVE ROOT CAUSES
  • We hold each other accountable through CANDID and constructive FEEDBACK
  • We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
  • We CARE deeply ABOUT the success of CYBERLOGIC
  • We FINISH WHAT WE START
  • We always GIVE OUR BEST even if it means putting in the hard yards
  • We KEEP THINGS SIMPLE

PURPOSE OF POSITION:

The purpose of the Infrastructure Support Engineer position is to provide advanced technical support and troubleshooting for server, networking, and internet-related issues in a fast-paced, enterprise IT environment. The successful candidate will have extensive experience in IT infrastructure support, with a deep understanding of server and network concepts, as well as the ability to identify and resolve complex issues. Additionally, the role involves guiding infrastructure changes, offering mentorship to junior team members, and championing proactive solutions to enhance the end-user experience.

KEY RESPONSIBILITIES:

Advanced Troubleshooting:

  • Diagnose and resolve complex technical issues that cannot be addressed by lower support levels.
  • Lead post-incident root cause (RCA) investigations around recent high-impact / major incidents at clients.
  • Working with the Infrastructure Technical Leader to investigate root causes of recurring problems and implement permanent solutions.

Infrastructure Management:

  • Facilitate the support, management, and maintenance of complex hybrid IT infrastructures.
  • Ensure the stability, reliability, and security of:
  • Network Services (ADDS, DNS, DHCP, NPS)
  • Windows Servers (Physical and Virtual)
  • LAN, WAN and WLAN networks
  • Perimeter UTM firewall appliances (Fortinet, SonicWall, Sophos)
  • Virtualization environments (Microsoft Hyper-V and VMware vSphere)

Performance Optimization:

  • Conduct performance analysis and optimization of systems to enhance efficiency.
  • Proactively identify and address potential bottlenecks and system vulnerabilities.

Mentoring and Training:

  • Provide guidance and mentorship to monitoring and Infrastructure support technician staff.
  • Conduct training sessions to enhance the skills and knowledge of the team.

Documentation:

  • Maintain comprehensive documentation for configurations, procedures, and troubleshooting steps.
  • Ensure that knowledge is shared effectively within the team.

Incident Response and Planning:

  • Develop and test incident response plans for critical situations.
  • Act as a point of escalation for major incidents, coordinating resolution efforts.

Collaboration:

  • Collaborate with other IT teams, vendors, and stakeholders to achieve organizational objectives.
  • Participate in cross-functional teams (professional services) for system upgrades, migrations and integrations.

Security Expertise:

  • Implement and enforce security policies and procedures to safeguard systems and data.
  • Stay informed about the latest cybersecurity threats and best practices.

Scripting and Automation:

  • Identifying areas for automating routine tasks and processes.
  • Working with the automation team to streamline system management and reduce manual intervention.

QUALIFICATIONS AND EXPERIENCE:

EXPERIENCE:

  • 5-7 years of experience in a technical support or infrastructure role, preferably in a managed services or enterprise IT environment with a focus on server and network support.
  • Advanced knowledge of IT server and networking concepts, including Windows Server operating systems, networking protocols, DNS, DHCP, TCP/IP, and advanced network troubleshooting.
  • Advanced experience with firewalls, routers, switches, and other networking equipment.
  • Advanced experience with virtualization technologies, such as Windows Server Hyper-V and Windows Failover Clustering.
  • Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
  • Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.

RECOMMENDED QUALIFICATIONS:

  • A bachelor's degree or diploma in a relevant field, such as computer science, information technology, or equivalent industry experience.
  • Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801), or equivalent industry experience.
  • Previous Microsoft MCSE/MCSA traditional on-premises infrastructure qualifications, or equivalent industry experience.
  • Microsoft 365 Certified: Enterprise Administrator Expert (MS100 & MS101), or equivalent industry experience.
  • Microsoft Azure Administrator (AZ-104), or equivalent industry experience.

ADDITIONAL REQUIREMENTS:

  • Code B South African driver's license
  • Own means of transport

Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Data center operations Jobs in South Africa !

Infrastructure Support Engineer

Cape Town, Western Cape Endeavour Recruitment Solutions

Posted 18 days ago

Job Viewed

Tap Again To Close

Job Description

Technologies: Infrastructure Support Engineer, Network, DataCentre, Incidents, Implementation

Are you an experienced Infrastructure Support Engineer looking for a long-term contract?

Endeavour Recruitment has an excellent, long-term contract opportunity to work in Cape Town.

Vibrant, great weather and excellent surroundings!

Daily Tasks and Responsibilities:
  1. Responsible for handling Network/Datacenter related tickets and incidents.
  2. Monitor the network/Datacenter environment.
  3. Troubleshoot the incidents and find the right solution.
  4. Work together with your team members to adapt the environment to the needs of the business.
  5. Implement new change requests.
Requirements:
  1. 2-5 years’ experience as a Support Engineer or a relevant degree/certificate.
  2. Broad knowledge of IT infrastructure and especially Networking.
  3. Passionate about Networking, team player and willing to learn and develop your skills.
  4. Fluent in English, knowledge of a second language would be advantageous.
  5. Technology certifications are a plus.
  6. Knowledge of Standard IT processes and methodologies are a plus (ITIL).

If you are flexible, enthusiastic, responsive with a global mindset, please apply for further details on this not to be missed contract opportunity.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

It infrastructure support

Johannesburg, Gauteng Energy At Work

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
IT Infrastructure Support An exciting opportunity within Energy at Work Projects is now available! We are looking to appoint an IT Infrastructure Support individual; highly motivated, goal oriented and organised with extreme attention to detail who is looking for a chance to be part of a dynamic organisation that offers an opportunity to establish a dynamic career in outsourced services. Roles and Responsibilities: IT Support: Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems. Providing technical support across the company and for call centre campaigns. Setting up AD Accounts for new users. Setting profile passwords. Repairing and replacing equipment as necessary (Warranties to be checked first and discussed with Line Manager before any repairs are made). Testing new technology. Training staff on new technologies and processes. Escalating all Senior IT Queries to System 5 and keeping a follow through until the query has been resolved. Managing third party equipment for any campaigns that are being managed by EAWP. Discussing all equipment, technology, installation, etc. changes with the Line Manager. Administration: Updating action register. Assisting the Equipment overseer with the equipment tracker. Completing all required tracker reports. Documenting all equipment issuing. Responding with a solution or status of all calls raised within 2 hours. Equipment ordering. Requirements: Matric, an IT related certification would be advantageous. 6 months - 1 year experience in IT Support/ IT Administration. Computer Literate. Microsoft Word, Excel, and Outlook knowledge (Essential). Your Job Description is subject to change during your employment based on Management discretion. Urgent Hire - If you have not heard from us within 2 weeks, please deem your application as unsuccessful; however, we will retain your details on a database for future opportunities. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

It infrastructure support

Johannesburg, Gauteng Energy At Work

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
IT Infrastructure Support An exciting opportunity within Energy at Work Projects is now available! We are looking to appoint an IT Infrastructure Support individual; highly motivated, goal oriented and organised with extreme attention to detail who is looking for a chance to be part of a dynamic organisation that offers an opportunity to establish a dynamic career in outsourced services. Roles and Responsibilities: IT Support: Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems. Providing technical support across the company and for call centre campaigns. Setting up AD Accounts for new users. Setting profile passwords. Repairing and replacing equipment as necessary (Warranties to be checked first and discussed with Line Manager before any repairs are made). Testing new technology. Training staff on new technologies and processes. Escalating all Senior IT Queries to System 5 and keeping a follow through until the query has been resolved. Managing third party equipment for any campaigns that are being managed by EAWP. Discussing all equipment, technology, installation, etc. changes with the Line Manager. Administration: Updating action register. Assisting the Equipment overseer with the equipment tracker. Completing all required tracker reports. Documenting all equipment issuing. Responding with a solution or status of all calls raised within 2 hours. Equipment ordering. Requirements: Matric, an IT related certification would be advantageous. 6 months - 1 year experience in IT Support/ IT Administration. Computer Literate. Microsoft Word, Excel, and Outlook knowledge (Essential). Your Job Description is subject to change during your employment based on Management discretion. Urgent Hire - If you have not heard from us within 2 weeks, please deem your application as unsuccessful; however, we will retain your details on a database for future opportunities. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Data Center Operations Jobs