51 Data Center Operations jobs in South Africa

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on one of the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for a Data Center Operations Technician (Rack Decommissioning Data Technician) to join our growing team in South Africa, Cape Town. The Data Center Operations team that includes the rack decommissioning members are responsible for processing and facilitating large scale legacy Data Center equipment through a liquidation process to ensure that targeted equipment is ready to be removed from our facilities in South Africa. Team members will also process large volumes of media containing customer data to ensure that all customer data is sanitized and protected.

You will work in a team environment collaborating with other teams, which requires strong communication skills. Amazon Data Centers treat customer data with the utmost importance; selected candidates must be able to perform repetitive tasks without variance and adhere to strict Standard Operating Procedures (SOP) that ensure customer data is protected and handled properly.

Key job responsibilities

• Execute data sanitization procedures following established protocols
• Collaborate with team members on equipment handling and processing
• Document and track hardware movement through digital systems
• Maintain accurate records of decommissioned equipment
• Support safe handling and transportation of data center equipment (up to 18kg and participate in team lifts of 23+ kg)

A day in the life

A Rack Decomm technician begins their shift at the AWS data center by reviewing the day's decommissioning queue and safety protocols. Their morning involves identifying targeted legacy racks and verifying documentation. Co-ordinate with the facilities teams to complete power isolation, they coordinate with other teams to verify network disconnections, ensuring proper decommissioning sequences while adhering to strict service level agreements (SLAs).

Throughout the day, they methodically dismantle server racks, following strict SOPs for handling sensitive customer data. This includes properly tagging components and documenting serial numbers. They coordinate with team members for heavy lifting requirements and ensure media sanitization protocols are followed within prescribed timeframes.

The afternoon typically involves processing equipment for liquidation, maintaining detailed inventory records. They regularly communicate with other teams to coordinate rack removal logistics and verify all safety and security procedures are met, ensuring all decommissioning SLAs and project milestones stay on track.

About The Team
Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Data Services South Africa (Pty) Ltd

Job ID: A

• The desired candidate will be required to perform the following which may not be limited to:
• Manage and lead the IT Support service providers
• Oversee the resolution of technical issues
• Ensure the smooth operation of IT services
• Develop and implement IT support policies and procedures
• Monitor system performance and ensure compliance with industry standards
• Ensure the security and integrity of IT systems
• Prepare and present reports on IT support activities
• Implement and manage IT support tools and software
• Conduct regular performance reviews of IT support service providers
• Handle escalated IT support issues
• Plan and execute IT support projects.
• Provide first-line support for laptops, video and web conferences, & file sharing solutions
• IT front desk support
• Install, configure, and troubleshoot hardware and software issues
• Set up and manage wireless networks, ensuring reliable connectivity
• Diagnose and resolve network problems, monitor network performance
• Create, modify, and delete user accounts in Active Directory
• Plan and execute backup strategies to ensure data integrity and availability
• Train employees on IT systems and provide user manuals
• Contribute to IT department knowledge management initiatives
• Support for Syspro upgrade project, working with remote IT staff, including change implementation and testing
• Collaborate with other departments to support overall business objectives
• Ensure seamless integration of IT systems across all departments
• Stay current with emerging technologies and industry trends
• Manage the ERP and other software packages including VIP Payroll System, Uniclox Biometric Access Control System, Pastel etc.

• Relevant BCom Degree in IT from a reputable institution
• Experience with Syspro (advantageous) or similar ERP system (critical)
• 5 years relevant and proven work experience, preferably within the FMCG sector
• Experience in a managerial role.
• Strong knowledge of IT support processes and best practices.
• Experience with IT support tools and software
• Excellent verbal and written communication skills
• Ability to work in fast-paced and driven company environment

Duties/Pligte

Infrastructure and Facilities Support

• Acting as the main liaison between the Department of Biochemistry, Facilities Management, and contractors for all infrastructure-related matters.
• Identifying and addressing maintenance issues across the Department (plumbing, electricity, gas, doors, windows, paint, flooring, etc.).
• Logging maintenance requests via the University's online system (Planon), following up on outstanding issues, and confirming task completion.
• Coordinating and monitoring contractor work on-site and ensuring adherence to safety protocols.
• Coordinating annual service of fume hoods, fire safety equipment, relevant filters, etc. as scheduled by Facilities Management.
• Accompanying contractors during inspections and surveys, and providing advice as needed.
• Overseeing availability of critical departmental resources, including various gasses, ethanol, and liquid nitrogen.
• Managing the logistics for cleaning tasks.

Equipment Maintenance and Logistics

• Manage scheduling and coordination of service and/or repair of departmental equipment.
• Liaise with equipment users and service providers to organise servicing, including obtaining quotes, placing orders, and arranging payments.
• Maintain accurate records of all services, repairs, and supplier interactions.
• Coordinate with suppliers for the delivery and installation of new equipment.

Safety and Emergency Management

• Conduct monthly safety inspections in collaboration with the departmental safety officer and departmental manager.
• Ensure functionality of safety systems including fire alarms, fridge alarms. CO2 and O2 gas monitoring systems, eyewash stations and emergency showers etc.
• Investigate triggered alarms (such as fridge alarms) and provide emergency response support
• Act as the departmental after-hours contact, i.e. respond to after-hours emergencies as and when needed (should have access to transport at all hours)
• Actively participate in departmental and building safety committees.

Departmental Support

• Assist with reception and operational tasks during staff absences
• Transport visitors or staff when required (valid driver's license essential).
• Assist with chemical management system (CISPRO)
• Control and manage laboratory apparatus, chemical waste, and chemical stores
• Keeping a record of liquid nitrogen requests from outside users

Building Management

• Infrastructure and facility support of shared spaces and facilities (including HVAC and cooling systems) in JC Smuts A and B block
• Respond to all fire alarms
• Emergency response and management of building-related issues in JC Smuts A and B block
• Support of management of building generator and UPS-related issues

Job Requirements/Pos Vereistes

• Matric plus a relevant tertiary qualification on NQF level 7, plus two years' relevant experience in a laboratory/technical environment, OR
• Matric (with Physical Sciences or Life Sciences as a subject), plus five years' relevant experience in a laboratory/technical environment.
• Proven experience in technical maintenance, infrastructure, and/or facilities management.
• Proven experience in the management of equipment in a laboratory/technical environment, including support and coordination of equipment maintenance and servicing.
• Strong problem-solving skills.
• The ability to understand and apply technical concepts and skills.
• The ability to manage multiple tasks according to priorities.
• Strong sense of responsibility and attention to detail.
• The ability to work effectively, both independently and in a team.
• Good written and verbal communication skills.
• Good interpersonal skills.
• Proven computer literacy (Microsoft Office, including Outlook, Word, Excel, and MS Teams).
• A valid driver's licence.

Recommendation/Aanbeveling

• Experience working in a university and/or research laboratory environment.
• Familiarity with basic laboratory infrastructure systems (gas, vacuum, HVAC, temperature monitoring, etc.).
• Familiarity with health and safety protocols.

Responsible for all network systems from needs-analysis, through solutions architecture, implementation, and management.

Key responsibilities:

• Responsible for all network systems from needs-analysis, through solutions architecture, implementation, and management.
• Leading the team in the role of team leader to ensure the individual team members are aligned to each other, and that the team is aligned to both the business strategy and internal and external customers / suppliers.
• Managing team objectives and MOS.

Key Outputs:

Systems Solutions outputs

• Create a network operations and systems plan that covers the immediate and medium-term needs.
• Design network systems that deliver effective operational benefit with a direct impact on cost and/or time saving.

Team Lead outputs

• Putting in place and managing the weekly MOS and operational meeting structure for the team.
• Align individual member's plans and designs to the plan by approving those plans.

Management duties

• Define and track the key objectives and goals for the team including basic budget.
• Create and present periodic reporting on the team's performance.

Minimum 2 years' experience in:

• managing multiple projects in a network operations environment.
• building advanced reports using Microsoft Excel, Smart sheets, and Python.

• leading a cross functional team, guiding them on Planning, organizing, activating, and monitoring cycles.

• Network Engineering and Network Radio frequency experience.

• Skilled in navigating complex situations and scenarios of a technical nature with a business impact.
• Thorough understanding of Networks, systems and how to effectively use it to deliver optimal solutions.
• Thorough understanding of Networks and Network design principles.
• Cross Functional network skills, routing, switching, scripting, and basic development.
• Proven record of accomplishment of network equipment and infrastructure research and implementation.
• A good blend between technology and soft skills.
• Analytical thinking and acumen for problem solving complex challenges.
• Ability to transfer skills and knowledge to others.
• Ability to put information gathered into an executable action plan.

Education Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.

• Certifications and courses, as listed below, are highly desirable:

• Equipment vendor specific qualifications

• Project management qualification
• Leadership development course

Main Purpose

The NOC Manager is responsible for leading and overseeing the 24/7/365 operations of the Network Operations Centre of DFA, ensuring seamless service delivery, rapid fault resolution, and proactive network management. This role combines people leadership, customer engagement, operational governance, and technology enablement, driving continuous improvement through automation, analytics, and innovation. The NOC Manager ensures that network incidents are resolved within SLA parameters, customer communications are timely and transparent, and the NOC operates as a center of excellence for operational resilience.

ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

1. Service Assurance & Incident Management

• Oversee proactive monitoring, surveillance, and incident response across the fibre and IP/MPLS networks using advanced CRM, NMS, AIOps, and automation tools.
• Ensure timely incident reports are generated, validated, and communicated to clients within SLA.
• Lead escalation processes for complex incidents, ensuring root cause analysis (RCA) and preventive actions are implemented.
• Maintain high-quality documentation of incidents, events, and resolutions in the ticketing management system of DFA.
• Ensure a comprehensive and updated set of Standard Operating Procedures and Absolute Rules are followed between all stakeholders and key working partners.

2. Customer Experience & Stakeholder Engagement

• Act as the primary point of escalation for customer service delivery within the NOC.
• Drive proactive, transparent, and structured communication to customers during incidents and maintenance activities.
• Support customer presentations, service reviews, and technical demonstrations, showcasing NOC capability and performance.
• Ensure feedback loops with customers and internal teams are embedded for service improvement.

3. Operational Performance & Reporting

• Daily tracking and reporting on NOC performance KPIs (incident resolution times, SLA adherence, mean time to repair (MTTR), mean time between failures (MTBF), customer satisfaction scores).
• Generate accurate operational reports (daily, weekly, monthly) for management, customers, and regulatory requirements.
• Implement productivity scorecards, quality assurance audits, and performance analytics to improve team and individual output.
• Use dashboards, automation, and AI-driven insights for predictive network health reporting.

4. Team Leadership & People Management

• Lead, coach, and develop NOC engineers, fostering a high-performance culture and continuous skills enhancement.
• Ensure workforce planning supports 24/7 coverage and SLA commitments.
• Implement regular performance reviews, knowledge-sharing sessions, and training in line with evolving technologies
• Promote a culture of accountability, customer focus, and operational excellence.

5. Continuous Improvement & Innovation

• Drive continuous improvement in incident management, change management, and problem resolution processes.
• Champion automation initiatives to reduce manual workloads and accelerate response times.
• Collaborate with engineering, product, and cybersecurity teams to strengthen operational resilience.
• Identify and mitigate operational risks, ensuring compliance with security, and regulatory frameworks.

Competencies and Minimum Requirements:

Knowledge, skills, and qualifications

• NQF 7 and above
• 10 years' plus experience in Telecommunication / IT industry would be advantageous
• Minimum of 2 years' experience at a managerial level
• Experience in an Operations Centre and Customer Experience engagement is critical and preferred
• Working knowledge and understanding of fibre test equipment and fibre cable networking systems is advantageous
• Understanding and Experience in the fibre network build and repair environments
• Strong Problem Solving and Management, Co-ordination, Organisation and Business Admin, Quality, Planning and Report writing skills
• Excellent interpersonal skills, verbal / written communication including the ability to present performance feedback effectively and conflict resolution
• Strong computer skills – including sold working knowledge of all Windows-based applications
• Strong analytical and decision-making skills

Advantageous

• ITIL v3 or above practices and framework
• PMBOK
• Knowledge of Power BI

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a "work hard play hard" engaged environment.

Purpose of the Role

We are seeking a NOC Level 2 Support Engineer to work in our Cape Town office, who can apply their technical skills in a fast-paced and complex environment. The Level 2 NOC Engineer's duties will include monitoring, diagnosing, troubleshooting, tracking, and documenting the multiple environments and day-to-day customer support and interactions.

Strong communication skills are a particularly important requirement for this role. NOC Level 2 Support Engineers should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. The successful candidate will be able to work independently and within groups working in shifts to cover 24/7 coverage.

Responsibilities:

• Monitor Dashboards of key metrics, proactively detecting any possible incidents before they occur.
• Proactive monitoring of Slack channels for issues raised both internally and externally.
• Investigate, diagnose, troubleshoot, and resolve incidents where possible.
• Escalate incidents that require additional expertise with SRE, DBA's, Dev Support, etc, and work with them until the incident is resolved.
• Working with Incident managers and other teams in war rooms for P1/2 issues to restore operations as quickly as possible.
• Be involved in the root cause analysis of incidents and help with incident reports.
• Adding and updating documentation for runbooks used to help troubleshoot and resolve incidents and share knowledge with the rest of the team.
• Implement and improve processes for monitoring/alerting, systems maintenance, and escalation.
• Helping and guiding the development of tooling used to troubleshoot and resolve issues to make NOC work more effectively.
• Develop key dashboards for transparency of reporting uptime and other metrics as identified.

Requirements:

• A minimum of 2 years' experience working in a NOC team offering 24/7 critical support.
• Excellent troubleshooting and creative problem-solving abilities.
• Background in Linux administration.
• Good networking understanding (TCP/IP, DNS, routing, firewalls, etc.).
• Good understanding of technologies such as Apache, Nginx, Databases, DNS servers, etc.
• Experience with supporting Cloud-based applications – we use Amazon Web Services (AWS).
• Experience in using monitoring systems and investigating issues at a log level – we use Datadog.
• Experience coordinating and collaborating with multiple teams such as Helpdesk & SRE.
• Excellent communication and interpersonal skills.
• Ability to offer flexibility during peak times and critical projects for changing shift patterns.
• Experience in creating technical documentation and reports.
  Readiness to offer training to colleagues when needed.

Advantageous:

• Experience with Datadog Monitoring and Incident Management is a plus.
• Experience maintaining continuous integration and delivery pipelines with tools such as Jenkins and CircleCI.
• Scripting/programming knowledge of at least Unix shell scripting.
• Background in Windows Administration.
• Experience with Postgres.
• Experience with Kubernetes.

Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.

Purpose

The Lead Application Portfolio Manager is accountable for the strategic oversight, governance, and optimization of the organization's application landscape. This role ensures effective delivery, support, and continuous improvement of business-critical applications, while driving modernization, alignment with business strategy, and adoption of innovative technology practices. The position combines portfolio management, people leadership, and delivery execution, ensuring applications enable business growth, compliance, and digital transformation.

Education

• Bachelor's degree (3 years - 360 credits) bachelor's or master's degree in computer science, Engineering, Physics, Math, or related work experience

• IT Diploma or Degree

• COBIT and ITIL Managers Certification or equivalent
• Subject Matter Expert qualifications
• ITIL v4 Expert would be advantageous
• Minimum 5 years' experience in IT exposure
• Minimum 3 years' experience in leading or actively participating in large change projects
• Minimum of 3 years' experience in a leadership role
• Knowledge of databases, web services, APIs
• Fundamentals of Cloud Computing'
• Agile ways of work
• Fundamental understanding of DevOps discipline

Experience

• 3-5 years Technical, specialist or analytical skills acquired through tertiary education or the equivalent experience

• ITIL - Governance Framework

• Experience with Information System troubleshooting
• Budget setting and ongoing management
• High level working knowledge of computer networking, software installation and administration; IT Operational experience is advantageous
• Understanding of relational databases, software API's, technical documentation, software licensing
• Familiarity with Project Management principles

Key Performance Area

Holistic management of application.

• Financial management (application budget and costs)
• Vendor management (SLA ; renewals; upgrades)
• Audit compliance
• Risk mitigation/management
• Disaster Recovery
• Application monitoring (reporting; supported hardware and OS; troubleshooting)
• Management of applications on Group Technology Repository
• Oversee the end-to-end software development lifecycle (SDLC) across multiple product lines.
• Ensure on-time, on-budget delivery of application enhancements, new solutions, and regulatory changes.
• Manage application rationalization initiatives leveraging AI and automation where relevant.
• Collaborate with architecture and infrastructure teams to ensure scalability, performance, and security.

Operational Support

• Develop professional relations with all stakeholder teams, business, and vendors

• Technical support problem resolution related to networks, servers, desktops, database management software, operating systems, and business application software systems

• Co-ordinate system changes as per the change management process

• Manage and implement processes, protocols and procedures, ensuring compliance with zero audit findings

• Monitor the roll-out of new software applications or upgrades to existing applications

• Active involvement in recommendations on whether to upgrade the existing systems or install new ones

• Active involvement in ensuring proper change and governance processes is followed for all requested changes

• Ability to make decisions on backlog items and sprint planning in collaboration with product owner

• Ability to manage a support team and ensure its properly capacitated

• Ability to put together business reports relating to application performance

• Comply with Group IT Policies and Procedures. This can include standards for quality, data security and compliance (SAS 70)

• Ensure applications meet all regulatory, security, and compliance obligations (e.g., FSCA, POPIA, GDPR).

• Define and enforce application governance frameworks, lifecycle policies, and maintenance procedures.

• Drive maintenance weekend planning for large, multi-system environments with minimal downtime from an application perspective.

• Manage application risks, obsolescence, and vendor dependencies.

Business Management

• Knowledge sharing (includes Information Management)

• Ability to understand the business value the platform brings; and how to protect those assets

• Ability to translate business requirements to platform roadmap

• A thorough understanding of the business and an ability to assess business requirements

• Ability to analyse structure; flow of work and data

• Partner with business leaders, product managers, and operations to ensure application alignment to business needs.

• Act as a strategic advisor to executives on technology capabilities, innovation, and efficiency opportunities.

• Manage vendor and partner relationships, including contract negotiations and service delivery.

Disaster Recovery

• Ensure that the application has recovery capabilities (replication, active-active, backup-restore or whatever means). This is demonstrated with detailed Disaster Recovery plans (in the form of Service Recovery Instructions document) which include comprehensive failover steps, teams/skills involved, upstream/downstream dependencies etc.

• Identify critical components as part of a holistic plan and approach for the Disaster Recovery of the application and its associated sub systems.

• Actively work towards achieving better DR capability (move from backup-restore to replication, replication to high-availability)

• Ensure that software and operating system on production and DR servers are of same version.

• Ensure the technical information pertaining to the applications that your team is responsible for, is kept complete and updated on the Group Technology Repository. This includes architectural diagrams, SOPs, landscape diagrams, ownership information, application tier etc.

• Actively liaise with DR team to book applications for DR tests based on application tier. Ensure that test frequency based on the tier is adhered to.

• Ensure all production servers are backed up and receive reports daily.
• Ensure failed/missed backup issues are addressed the same day.

Competencies

• Time Management and ability to work in a High Availability platform and deliver under pressure
• Strategic & Conceptual thinking
• Ability to analyse and make decisions, with an attention to detail and problem solving
• Ability to communicate technical information to a non-technical audience
• Ability to manage senior stakeholders; to be assertive and challenge respectfully
• Ability to balance BAU and Project deliverables on application impact
• Superior Communication skills (written and verbal)
• Strong collaboration skills and a team player, with the ability to work independently