490 D O Insurance jobs in South Africa

Job Title: Chief Financial Officer (CFO) - Insurance

Location: Germiston

Company: Insurance Firm

Position Type: Full-time

Overview:
Hire Resolve is seeking a highly experienced and strategic Chief Financial Officer (CFO) to join our client's team in the insurance industry. The ideal candidate will have a deep understanding of financial management, risk analysis, and regulatory compliance in the insurance sector. The CFO will be responsible for overseeing all financial aspects of the company and providing insights to drive strategic decision-making.

Responsibilities:
- Develop and implement financial strategies to support the company's growth and profitability goals
- Oversee financial planning, budgeting, forecasting, and reporting processes
- Assess and manage financial risks in the insurance industry
- Ensure compliance with regulatory requirements and industry best practices
- Provide leadership and guidance to the finance team
- Collaborate with other executives to drive business performance and strategic initiatives
- Develop and maintain relationships with key stakeholders, including investors, auditors, and regulatory bodies

Must Have Qualifications:
- Bachelor's degree in finance, accounting, or a related field; CA, CFA, AGA, etc preferred
- 10+ years of experience in financial management, with at least 5 years in the insurance industry
- Proven track record of leading financial strategies and driving business growth
- Strong understanding of insurance products, underwriting, and claims processes
- Excellent analytical and problem-solving skills
- Ability to communicate effectively with stakeholders at all levels
- Experience leading teams and developing talent

Salary and Benefits:
- Competitive salary based on experience
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off
- Professional development opportunities

We are looking for a dynamic and results-driven CFO who can lead our financial team and drive success in the insurance industry. If you possess the qualifications and experience outlined above, we encourage you to apply for this exciting opportunity.

Send your CV to Lidene Pienaar today!

Stay vigilant. Santam has been made aware of a malicious e-mail instructing policyholders to claim a refund within 24-72 hours. This is a scam, Santam will only communicate through their broker or official channels. Learn more.

Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants based in Johannesburg (Hill On Empire, Parktown ). The insurance consultant role is focused on providing an end-to-end service and support to brokers.

What does Insurance Consultant do?

• This role is focused on, but not limited to; servicing broker requests, including enquiries.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent.

Qualification and Experience

• Matric/ Grade 12
• A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

Knowledge and Skills

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

Personal Attributes

• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Situational adaptability- Contributing independently
• Optimises work processes - Contributing independently

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Step 1: Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Step 2: Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.

Step 3: Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Step 4: Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Step 5: We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Step 6: Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.

Step 7: Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Step 8: You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

Scam alert: Santam has become aware of an e-mail scam involving the unauthorised use of the Santam logo alongside another brand.
Please note that this is a scam. We remind all clients that Santam will only communicate through official channels or the authorised broker. Learn more.

Santam Operations, Commercial Portfolio Management have career opportunities available for Insurance Consultants base in Johannesburg Hill On Empire, Parktown . The insurance consultant role is focused on providing an end-to-end service and support to brokers.

What does Insurance Consultant do?

This role is focused on, but not limited to; servicing broker requests, including enquiries.

• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

• Matric/ Grade 12
• A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

• Customer Service
• Team Support
• Situational Adaptability
• Action Oriented

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

Are you a young, motivated, and energetic salesperson with excellent English skills? Do you want your earnings to be determined by your work ethic, drive, and ambition?

Look no further! We’re seeking resilient, dynamic sales consultants to join our growing team at our head office in Bedfordview.

Who We’re Looking For:

• Young, ambitious individuals
• Recent matriculants are welcome!
• Sales-oriented individuals with a passion for growth

If this sounds like you, we want to meet you! Apply today to be part of a company where your success knows no limits.

Duties & Responsibilities:

• Attaining New Dealers
• Maintaining Relationships with Dealers
• Quoting Clients
• Sales
• To contact dealers and ensure relationship building to increase the number of leads received and ultimately sales made.
• Meeting minimum daily call targets.
• Adding new dealers to dealer book.
• Adding new dealers on CURA.
• Maintaining relationships with new and current dealers through calls, emails and via WhatsApp.
• Gathering information from clients in order to provide them with insurance quotes.
• Explain to customers about new products and benefits, ensure all knowledge of insurance products is up to date.
• Selling the relevant quote to the client and assisting them in making an informed decision regarding their insurance cover.
• Perform customer negotiations and reach a fair conclusion.
• Liaising with Underwriting: make sure the client has been transferred to Underwriting to get the policy underwritten.
• Ensure that all admin is completed daily.
• At all times, update Cura with all details pertaining to last conversation with client.
• ILD test – attending training and passing tests on a monthly basis.
• Perform all other assigned duties.

Requirements:

• MATRIC – NON NEGOTIABLE
• Call center experience – HIGHLY beneficial
• Sales experience – beneficial
• Retail experience – beneficial

Key Competencies:

• Negotiation Skills: Ability to communicate, persuade clients to reach a compromise.
• Communication Skills: written and verbal: the capacity to clearly present information.
• Building Relationships: Capacity to establish constructive and effective relationships.
• Performance Driven: Ability to be motivated to take action, seize opportunities and pursue goals.
• Managing Self: Capacity to plan, organise and control own working environment by setting appropriate priorities and achieving set objectives within a given time frame

Salary: R8 000 per month + uncapped commission.

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

What you'll be doing

Key Roles and Responsibilities:

• Assist in the ongoing development and management of the Insurance Programme to meet the evolving needs of the organisation and discharge its professional responsibilities.
• Assist in the renewal of the annual Insurance Programme in a timely, efficient, and detailed manner. This includes sending out and the collection of renewal templates, collecting information from various functions and Units across NTT Data Inc, performing data quality checks, participating in meetings with colleagues, insurers, and insurance underwriters and focusing on continuous and efficient improvement. It includes applying reasonability tests and identifying patterns in data submitted by each Unit for renewal purposes.
• Assist in the annual insurance premium allocation process in a timely, efficient, and detailed manner. This includes an understanding of global and local charges and the workings of the internal model, sending out allocation letters and the recovery of same, participating in meetings with colleagues, the finance department, and insurers. This includes ongoing engagement, tracking, communication and follow-up with various finance communities across NTT Data Inc.
• Assist in updating and obtaining annual insurance documents for subsidiaries in a timely and efficient manner and where possible assisting in the review of contractual and commercial insurance obligations.
• Assist in providing daily professional internal insurance support to NTT Data Inc with high levels of customer service, knowledge of the business and the insurance programme.
• Provide support in effectively managing change within the business that impacts data gathering, contact points and the insurance approach through involvement in the Risk Management process, Operating Model updates and updates from the NTT Ltd. Group Executives and Management. In addition, the updating of key insurance data which supports the effectiveness and accuracy of the insurance programme is critical. This includes quarterly updates and reporting.
• Ongoing liaison with business and NTT Data Inc chosen service provider to manage and provide and receive updates on all insurance claims and losses.

Knowledge, Skills and Attributes:

• Ability to digest and interpret complex business problems
• Strong written and oral communication skills
• Strong numerical analysis and calculation skills supported by proficient MS Excel knowledge.
• Impeccable attention to detail and quality orientated
• Strong time management skills

Academic Qualifications and Certifications:

• Appropriate Graduate Degree
• Short-term Insurance Qualification would be advantageous

Required Experience:

• A minimum of 3-5 years insurance experience, or at least four years in an equivalent role in a multinational organisation.
• A basic knowledge of insurance risk management with the necessary competencies to explain and analyse the fundamental concepts, principles, and processes of risk management, with special reference to short-term risk exposures.
• Experience in the Technology Sector experience is important.
• Demonstrable experience with and understanding of the deliverables of a multinational organisation and exposure to diverse cultures.

Workplace type:

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

What you'll be doing

Key Roles and Responsibilities:

• Assist in the ongoing development and management of the Insurance Programme to meet the evolving needs of the organisation and discharge its professional responsibilities.
• Assist in the renewal of the annual Insurance Programme in a timely, efficient, and detailed manner. This includes sending out and the collection of renewal templates, collecting information from various functions and Units across NTT Data Inc, performing data quality checks, participating in meetings with colleagues, insurers, and insurance underwriters and focusing on continuous and efficient improvement. It includes applying reasonability tests and identifying patterns in data submitted by each Unit for renewal purposes.
• Assist in the annual insurance premium allocation process in a timely, efficient, and detailed manner. This includes an understanding of global and local charges and the workings of the internal model, sending out allocation letters and the recovery of same, participating in meetings with colleagues, the finance department, and insurers. This includes ongoing engagement, tracking, communication and follow-up with various finance communities across NTT Data Inc.
• Assist in updating and obtaining annual insurance documents for subsidiaries in a timely and efficient manner and where possible assisting in the review of contractual and commercial insurance obligations.
• Assist in providing daily professional internal insurance support to NTT Data Inc with high levels of customer service, knowledge of the business and the insurance programme.
• Provide support in effectively managing change within the business that impacts data gathering, contact points and the insurance approach through involvement in the Risk Management process, Operating Model updates and updates from the NTT Ltd. Group Executives and Management. In addition, the updating of key insurance data which supports the effectiveness and accuracy of the insurance programme is critical. This includes quarterly updates and reporting.
• Ongoing liaison with business and NTT Data Inc chosen service provider to manage and provide and receive updates on all insurance claims and losses.

Knowledge, Skills and Attributes:

• Ability to digest and interpret complex business problems
• Strong written and oral communication skills
• Strong numerical analysis and calculation skills supported by proficient MS Excel knowledge.
• Impeccable attention to detail and quality orientated
• Strong time management skills

Academic Qualifications and Certifications:

• Appropriate Graduate Degree
• Short-term Insurance Qualification would be advantageous

Required Experience:

• A minimum of 3-5 years insurance experience, or at least four years in an equivalent role in a multinational organisation.
• A basic knowledge of insurance risk management with the necessary competencies to explain and analyse the fundamental concepts, principles, and processes of risk management, with special reference to short-term risk exposures.
• Experience in the Technology Sector experience is important.
• Demonstrable experience with and understanding of the deliverables of a multinational organisation and exposure to diverse cultures.

Workplace type :

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

Stay vigilant. Santam has been made aware of a malicious e-mail instructing policyholders to claim a refund within 24-72 hours. This is a scam, Santam will only communicate through their broker or official channels. Learn more.

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

1. Advertise
   Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
2. Step 2
   Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.
3. Step 3
   Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
4. Telephonic screening
   Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
5. Your interview
   We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
6. Assessment
   Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.
7. Step 7
   Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
8. Onboarding
   You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

Join to apply for the Insurance Consultant role at Sanlam Investments

Join to apply for the Insurance Consultant role at Sanlam Investments

Get AI-powered advice on this job and more exclusive features.

Job title : Insurance Consultant

• Jobs by Location
• Job by industries
  
  

• Jobs by Location
• Job by industries
  
  

• This role is focused on, but not limited to; servicing broker requests, including enquiries.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services
• Dealing with general insurance and policy specific enquiries
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies
• Assisting to resolve all insurance queries within required timeframe and compliance requirements
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books
• Undertaking to adjust premiums in line with new asset values
• Managing client expectation on expected turnaround times for submitted requests
• Adhering to underwriting criteria and regional requirements
• Assist with profiling the client with the best suitable product and underwriting criteria
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product
• Assisting in implementing solutions for improvement and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
  
  

• Matric/ Grade 12
• 120 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines
  
  

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes
  
  

• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Situational adaptability - Contributing independently
• Optimises work processes - Contributing independently
• Insurance jobs

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development

Referrals increase your chances of interviewing at Sanlam Investments by 2x

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Job category: Insurance Management and Administration

Location: Randburg

Contract: Permanent

EE position: Yes

Tracker requires the services of an Insurance Administrator. The successful candidate will be required to execute administrative and claims tasks for the division in accordance with all legal requirements and drive client services in alignment with Tracker’s strategic objectives. The candidate must be able to work with different departments within Tracker as well as business partners and clients. The candidate will be required to deliver on all daily operations, ensuring the efficient and timeous throughput of email and telephony work items, as well as planning, directing, coordinating, and driving results. Should you be interested in this challenge and meet the job requirements, please forward your application online.

• Servicing and assisting customers timeously within SLA via electronic and telephonic communication
• Ensuring required availability to action incoming telephonic requests as per the business hours
• Ensure a one-time resolution on all client requests
• Ensure that clients are kept up to date on the entire claims journey from claim intimation to claim paid
• Applying TCF principles across all engagements with clients and stakeholders
• Ensuring compliance with all FAIS fit and proper requirements
• Ensuring that advice is given within the ambit and framework of the regulations
• Maintaining a 95% QA rate on all engagements
• Assisting with any ad-hoc business requirements as-and-when necessary, including, but not limited to refunds, credits, cancellations, sms’s, emails, and reporting

• Registered Representative - RE5 - (or to be completed within 12 months)
• Matric
• 120 FAIS credits (or to be completed within 12 months)
• Insurance Industry knowledge and background (Short-Term Personal Lines)
• Negotiation Skills
• Conflict management and resolution
• Ability to communicate actively and effectively
• High proficiency in written and verbal communication