387 Cybersecurity Consultant jobs in South Africa
Cybersecurity Consultant
Posted 18 days ago
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About Reflex
Established in 2000 in South Africa, Reflex has evolved from modest origins to become a distinguished provider of Information and Communication Technology (ICT) solutions. We specialise in delivering innovative ICT solutions across various industries, earning a sterling reputation for our excellence in the retail sector and beyond. With a robust network of partnerships, we pride ourselves on our ability to swiftly address the technological needs of our clients.
Our portfolio of ICT solutions spans various industries. ReflexCarrier understands what is needed to build, manage, and operate complex backbone networks simply. Our solutions are tailored for Fibre Network Operators (FNO), Internet Service Providers (ISPs), and those looking for comprehensive Managed Connectivity solutions.
On the other hand, our Enterprise Solutions take the complexity out of technology, allowing you to focus on what you do best. We provide seamless, high-performance solutions for connectivity, communications, workplace management, cloud, and cybersecurity services.
Together, both divisions reflect our core values of expertise, clarity, and client-centricity. We take pride in being large enough to offer extensive support while remaining small enough to provide personalised service. At Reflex, our clients are at the centre of everything we do, and we’re committed to delivering reliable, jargon-free solutions that drive your success.
About the roleThe Cyber Security Consultant is responsible for assessing, designing, and implementing security measures to protect an organization's digital assets. They work closely with clients to identify vulnerabilities, develop security strategies, and ensure compliance with industry standards and regulations.
Key duties and responsibilities- Conduct Security Assessments: Evaluate the existing security measures of an organization and identify vulnerabilities and weaknesses.
- Develop Security Strategies: Create and implement effective security protocols, policies, and procedures to protect against cyber threats.
- Perform Penetration Testing: Conduct rigorous testing, including penetration testing, to simulate attacks and test the strength of security measures.
- Provide Technical Advice: Offer guidance and instruction on best practices for cybersecurity.
- Keep abreast of all aspects of cybersecurity: Keep up to date with the latest industry trends, threats, and security measures.
- Respond to Incidents: Lead the incident response process, investigating causes and recommending corrective actions.
- Train Staff: Educate staff on cybersecurity related principles, best practices and information security procedures.
- Create Reports: Develop and deliver comprehensive reports on findings and recommendations to management and stakeholders.
- Advise on Compliance: Ensure that security measures comply with relevant regulations and standards.
- 3-5 years of experience in cybersecurity or a related field.
- Original Equipment Manufacturer/Vendor technology certifications
- Strong understanding of security principles, risk management, and relevant technologies.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
- Ability to work collaboratively with clients and internal teams.
- Strong problem-solving skills and attention to detail.
- A responsible individual who adopts a result driven approach.
- Ability to work well under pressure and meet tight deadlines.
- Positive attitude and a passion for the role.
- Strong leadership and management skills.
- Strong analytical and problem-solving skills.
Cybersecurity Consultant
Posted today
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Job Description
Management Level
Associate
Job Description & Summary
At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.
As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Role summary:
As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues under the Cybersecurity Strategy pillar.
Qualifications / certifications required:
Completed BCom /BSc degree in Information Systems/Information Technology/ or BSc Computer Science or Engineering, Honours/ Masters an advantage but not essential
CompTIA Security + (Advantageous)
ISO Advantageous)
Experience required:
Less than 2 years of work experience.
Responsibilities of role:
We are looking for a strategic, detail-oriented individual to join our team as a security consultant. Your responsibilities will include assessing and analysing security systems and measures, based on our go to market services:
Capability Maturity Assessments - NIST, ISO 27001 , FFIEC , etc.
Cyber Risk Management
Cyber Value at Risk ( CyberVAR ) / Risk Quantification
Third Party Risk Management
Cloud Security
IoT / ICS / OT
Cybersecurity Strategy
Awareness, Culture and Behaviour
Cyber Attestation
Ensure compliance with other regulatory requirements
Perform due diligence on systems and controls
Perform pre- and post-implementation system reviews
Assess the privacy and protection of personal information
Skill sets required :
Excellent verbal and written communication skills
Sound judgment
Innovative and adaptable
Resilient
Copes well under tight deadlines and works well under stress
Is a strategic and big picture thinker
Is curious – learning, sharing and innovating
Is willing to continually learn and develop skills across a multitude of core competencies
Approache s problem solving in a logical and structured manner with due consideration given to alternative solutions which may require the acquisition of new knowledge
Ability to handle complex problems and apply appropriate judgement in evaluating solution inputs
You have an eye for details and an affection for quality
You are motivated to work in a team and flexible to travel
You are open minded, curious by nature, able to prioritize tasks, creative in finding solutions and communicating them to clients
Role related attributes:
Must be able to demonstrate and apply industry knowledge
Must be able to work overtime when necessary
Display sound leadership skills
Self-motivated and pay attention to detail
Must have valid driver's license
Industry experience required :
We're very proud of our unique culture and expect our people to demonstrate skills and behaviours that will support us in implementing our business strategy. This is important to the work we do, both for our business and our clients. These skills and behaviours are a strong component of our global leadership framework: The PwC Professional.
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Job Posting End Date
September 16, 2025
Cybersecurity Consultant
Posted today
Job Viewed
Job Description
Management Level
Associate
Job Description & Summary
At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.
As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Role summary:
As an Associate,
you'll
work as part of a team of problem solvers, helping to solve complex business issues under the
Cybersecurity
Strategy pillar.
Qualifications / certifications required:
- Completed
BCom
/BSc degree in Information Systems/Information Technology/ or BSc Computer Science or Engineering, Honours/
Masters
an advantage but not essential
- CompTIA
Security +
(Advantageous)
- ISO Advantageous)
Experience required:
Less than 2 years of work experience.
Responsibilities of role:
We are looking for a strategic, detail-oriented individual to join our team as a security consultant. Your responsibilities will include assessing and analysing security systems and measures, based on our go to market services:
- Capability Maturity Assessments - NIST, ISO
27001
, FFIEC
, etc.
Cyber Risk Management
Cyber Value at Risk (
CyberVAR
) / Risk Quantification
Third Party Risk Management
Cloud Security
IoT / ICS / OT
Cybersecurity Strategy
Awareness, Culture and Behaviour
Cyber Attestation
Ensure compliance with other regulatory requirements
Perform due diligence on systems and controls
Perform pre- and post-implementation system reviews
Assess the privacy and protection of personal information
**Skill sets
required
:**
Excellent verbal and written communication skills
Sound judgment
Innovative and adaptable
Resilient
Copes well under tight deadlines and works well under stress
Is a strategic and big picture thinker
Is curious – learning,
sharing
and innovating
Is willing to continually learn and develop skills across a multitude of core competencies
Approache
s
problem solving in a logical and structured manner with
due consideration
given to alternative solutions which may require the acquisition of new knowledge
- Ability
to handle complex problems and apply
appropriate judgement
in evaluating solution inputs
You have an eye for details and an affection for quality
You are motivated to work in a team and flexible to travel
You are open minded, curious by nature, able to prioritize tasks, creative in finding solutions and communicating them to clients
Role related attributes:
- Must be able to
demonstrate
and apply industry knowledge
Must be able to work overtime when necessary
Display sound leadership skills
Self-motivated and pay attention to detail
Must have valid driver's license
**Industry experience
required
:**
We're
very proud
of our unique
culture and
expect our people to
demonstrate
skills and behaviours that will support us in implementing our business strategy. This is important to the work we do, both for our business and our clients. These skills and behaviours are a strong
component
of our global leadership framework: The PwC Professional.
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Job Posting End Date
September 16, 2025
Cybersecurity consultant
Posted today
Job Viewed
Job Description
Cybersecurity Consultant iKapa
Posted 25 days ago
Job Viewed
Job Description
My client in the financial industry is looking for a Cyber Security Specialist.
The role of the Cyber Security Consultant: Operations will form part of the team which focuses on Cyber Security Operations services to businesses on the Shared Network. This team is responsible for management of the PKI, Anti-Virus, Vulnerability Management, Security Configuration Management, Firewall compliance, and Web and Email content filtering environments. The team also manages the Data Leakage Prevention, Network Access Management, and Privileged Account Management infrastructure and processes.
What will you be responsible for?
* On a day-to-day basis, the Consultant will be involved with the configuration, monitoring, and management of:
- Anti-Virus Infrastructure
- Data Leakage Prevention system, rules, and reports
- Privileged Account Management process
- Network Access Control - process and exception handling
- Vulnerability Scanning, reporting, proposing remediation actions, and tracking compliance
- Security hardening baseline compliance scanning, reporting, and remediation
* On an ad hoc basis, the consultant will support businesses in:
- Issuing, renewing, and revoking PKI digital certificates.
- Assessing internet and email use on request of Forensics or HR departments.
- Performing scheduled tasks like reviewing Firewall rule configuration and reporting.
* The consultant will be required to report on the status of the cyber security control environments on a weekly, monthly, and quarterly basis.
* The consultant will continuously consider ways to improve the effectiveness and efficiency of monitoring and response controls.
* The consultant will contribute to the knowledge and skills of the team by sharing lessons learned and knowledge gained through research, conferences, training courses, or through interaction with experts.
Qualifications
* Matric
* Information Technology diploma or degree
* Information Security certification (preferable)
Experience
At least 3 - 5 years of hands-on technical experience which includes:
- Network experience (TCP/IP, Firewalls, IPS, NAC)
- Anti-Virus System management and Configuration
- Data Leakage Prevention tool configuration
- Logical Access Management (AD, PAM)
- Information Security Operations (Security+, CISSP will be beneficial)
- Vulnerability Management (use of well-known vulnerability scanning tools and interpretation of CVSS scores)
Required Skills
- Security Auditing
- Reporting and Administration
- Security tools monitoring
Cybersecurity consultant ikapa
Posted today
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Job Description
Cybersecurity Sales Consultant
Posted today
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Job Description
We're Hiring: Cybersecurity Sales Consultant / Lead Generator (Contract Role)
We are seeking a results-driven
Cybersecurity Sales Consultant / Lead Generator / Business Developer
to join our team on an initial contract basis. This role focuses on driving new business for our advanced cybersecurity solutions, including
SIEM, SOAR, and Adaptive MDR
, targeting mid-to-large enterprises.
The ideal candidate
combines strong technical knowledge of cybersecurity operations—particularly SIEM—with proven experience in enterprise sales.
Key Responsibilities
- Develop and execute strategic sales plans
- Identify and convert new enterprise opportunities
- Deliver product presentations and demos
- Align customer needs with our solutions (SIEM, SOAR, MDR)
- Lead negotiations and close deals
- Build relationships with key stakeholders and partners
- Stay informed on cybersecurity trends and technologies
Requirements
- Bachelor's degree in Business, Computer Science, Information Security, or related
- 3+ years of cybersecurity sales experience (enterprise focus)
- Strong knowledge of SIEM tools (e.g., Splunk, QRadar, Securonix)
- Excellent communication, presentation, and negotiation skills
- Proactive, self-motivated, and collaborative
If you're commercially driven, technically strong, and thrive in a flexible, remote environment, we'd love to hear from you.
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Senior Managing Consultant, Cybersecurity Business Development
Posted 6 days ago
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Job Description
Overview
Senior Managing Consultant, Cybersecurity Business Development – Mastercard
Join to apply for the Senior Managing Consultant, Cybersecurity Business Development role at Mastercard .
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Senior Managing Consultant, Cybersecurity Business Development
Overview
Mastercard has evolved into a comprehensive technology and services platform. By expanding into areas such as fraud prevention, loyalty, personalisation, and data analytics, Mastercard now supports banks, merchants, and governments in delivering smarter, more secure, and highly personalised customer experiences. As digital commerce has grown, so have the security challenges. Cyber threats now extend beyond individual transactions to entire digital ecosystems, requiring a broader approach to protection. Mastercard strengthened its cybersecurity capabilities through strategic acquisitions, beginning with RiskRecon in 2019 and more recently Recorded Future, a global leader in threat intelligence. These additions enable Mastercard to offer advanced cyber risk assessment and real-time threat detection, helping clients safeguard their entire digital footprint—not just the payments themselves.
The Senior Managing Consultant / Director - Cybersecurity Business Development Lead will lead the growth of Mastercard’s Cyber business in this key segment. As the P&L owner for Mastercard Cybersecurity within the segment, you will lead the strategic growth and commercial success of the cybersecurity business, driving revenue through both direct sales engagement and liaising across any relevant customer facing teams to maximize sales for Cybersecurity.
Responsibilities- Coordinate internal execution across teams, facilitate key client introductions across businesses and cross-sell opportunities between Recorded Future, Risk Recong, Cyber-Consulting
- Oversee sales enablement, especially for Services Business Leads (SBLs) including sales collateral, pitch decks, training, and pipeline visibility
- Align product, sales, consulting and marketing teams around launches and revenue goals
- End-to-end ownership of sales with focus on consulting bundles
- Support Recorded Future & Risk Recon referrals and lead generation for Mastercard managed accounts
- Identify issues, take improvement actions and communicate progress
- Report clearly on commercial integration progress and track lead funnel health and conversion efficiency; advise on integration risks
Success will be measured by sales performance, client impact, and contribution to the expansion of Mastercard’s cybersecurity solutions footprint.
Required QualificationsCybersecurity experience:
- 10+ years’ work experience which includes time spent in cybersecurity consulting or technology sales, with team management responsibility
- Industry savvy, understanding emerging cyber trends and creatively leveraging market opportunities
- Working experience with sales of security services, consulting and/or technologies such as cyber threat intelligence, security awareness and training, cloud security, crisis and incident response management, third party risk management, threat and vulnerability management, security in disruptive technologies such as AI, CRQ – Cyber Risk Quantification, web application firewall, and identity theft protection
Diverse stakeholder management
- Demonstrated experience managing cross-functional initiatives and aligning diverse stakeholders toward common goals
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making and continuous improvement
- Exceptional communication skills, capable of influencing senior leaders and driving alignment without formal authority
- Track record of delivering results through structured planning, rigorous execution, and attention to detail
- Comfort navigating ambiguity and adapting quickly to evolving business priorities and market dynamics
- Ability to balance strategic thinking with detailed tactical execution skills to drive client impact and quick decision-making in challenging situations
- Experience in fast-paced, dynamic environments with the ability to multitask and handle multiple requests with varying priority
- Experience in complex organizational structures, managing and building effective relationships with internal and external stakeholders
Commercial experience
- Excellent communication and presentation skills, capable of articulate storytelling and translating complex concepts into compelling narratives
- Direct selling or customer-facing experience, identifying client needs and building cybersecurity proposals
- Ability to identify new business development opportunities and experience drafting proposals and scoping new opportunities
- Demonstrated ability to build trust-based relationships with mid- and executive-level clients
- Note: No non-competes that prevent sales interactions with clients in the financial services sector
- Experience with information security standards and good practices (PCI-DSS, HIPAA, ISO27001, NIST, CIS, CSA)
- Experience with payment ecosystem security and understanding security needs for potential customers within your sales territory
- Experience in managing P&L responsibility or similar business ownership roles with a focus on growth and profitability
All activities involving access to Mastercard assets, information, and networks come with inherent risk. It is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines
- Director
- Full-time
- Information Technology
- Financial Services, IT Services and IT Consulting, and Technology, Information and Internet
Referrals increase your chances of interviewing at Mastercard by 2x
#J-18808-LjbffrSenior Managing Consultant, Cybersecurity Business Development
Posted today
Job Viewed
Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Senior Managing Consultant, Cybersecurity Business Development
Overview
Mastercard has evolved into a comprehensive technology and services platform. By expanding into areas such as fraud prevention, loyalty, personalisation, and data analytics, Mastercard now supports banks, merchants, and governments in delivering smarter, more secure, and highly personalised customer experiences.
And as digital commerce has grown, so have the security challenges. Cyber threats now extend beyond individual transactions to entire digital ecosystems, requiring a broader approach to protection. Recognizing this, Mastercard strengthened its cybersecurity capabilities through strategic acquisitions, beginning with RiskRecon in 2019 and more recently Recorded Future, a global leader in threat intelligence. These additions enable Mastercard to offer advanced cyber risk assessment and real-time threat detection, helping clients safeguard their entire digital footprint—not just the payments themselves.
About The Role
The Senior Managing Consultant / Director - Cybersecurity Business Development Lead- will lead the growth of Mastercard's Cyber business in this key segment. As the P&L owner for Mastercard Cybersecurity within the segment, you will lead the strategic growth and commercial success of the cybersecurity business, driving revenue through both direct sales engagement and liaising across any relevant customer facing teams to maximize sales for Cybersecurity.
Responsibilities Will Include
Coordinate Internal Execution Across Teams
- Facilitate key client introductions across businesses
(cross-sell opportunities between Recorded Future, Risk Recong, Cyber-Consulting)
- Oversee sales enablement, especially for Services Business Leads (SBLs)
(sales collateral, pitch decks, training, pipeline visibility)
- Align product, sales, consulting and marketing teams around launches and revenue goals
Specialist Cyber Sales
- End-to-end ownership of sales, with focus on consulting bundles
- Recorded Future & Risk Recon referrals and lead generation for Mastercard managed Accounts
Identify issues, take improvement actions and communicate progress
- Report clearly on commercial integration progress
- Track lead funnel health and conversion efficiency: and take improvement actions
- Advise on integration risks
Success will be measured by sales performance, client impact, and contribution to the expansion of Mastercard's cybersecurity solutions footprint.
Required Qualifications
Cybersecurity experience:
- 10+ years' work experience which includes time spent in cybersecurity consulting or technology sales, with team management responsibility.
- Industry savvy, understanding emerging cyber trends and creatively leveraging market opportunities.
- Working experience with sales of security services, consulting and/or technologies such as cyber threat intelligence, security awareness and training, cloud security, crisis and incident response management, third party risk management, threat and vulnerability management, security in disruptive technologies such AI - Artificial Intelligence, CRQ – Cyber Risk Quantification, web application firewall, and identity theft protection.
Diverse stakeholder management
- Demonstrated experience managing cross-functional initiatives and aligning diverse stakeholders toward common goals
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making and continuous improvement
- Exceptional communication skills, capable of influencing senior leaders and driving alignment without formal authority
- Track record of delivering results through structured planning, rigorous execution, and attention to detail
- Comfort navigating ambiguity and adapting quickly to evolving business priorities and market dynamics
- Ability to balance strategic thinking with detailed tactical execution skills to drive overall client impact and ability to make quick decisions in challenging, ambiguous situations.
- Experience working in a fast paced, dynamic environment with a flexibility to multitask and handle multiple requests with varying degrees of priority simultaneously.
- Experience in complex organization structures, managing and building effective relationships with internal and external stakeholders.
Commercial experience
- Excellent communication and presentation skills, capable of articulate storytelling and translating complex concepts into compelling narratives that resonate with clients.
- Direct selling or customer facing experience, identifying client needs and building cybersecurity proposals.
- Ability to identify new business development opportunities and experience drafting proposals and scoping new opportunities.
- Demonstrated ability to build trust-based relationships with both mid- and executive-level clients
- NOTE: No non-competes that prevent sales interactions with clients in the financial services sector.
Preferred Qualifications
- Experience with the application of information security standards and good practices (such as PCI-DSS, HIPAA, ISO27001, NIST, CIS, CSA).
- Experience with payment ecosystem security: understanding of security needs for potential customers within your segment (sales territory)
- Experience in managing P&L responsibility or similar business ownership roles, with a focus on growth and profitability
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
(Fluent English, Cybersecurity) Technical Support Consultant (remotely)
Posted 2 days ago
Job Viewed
Job Description
Overview
Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let's see what it takes.
Responsibilities- Provide exceptional customer support via emails
- Troubleshoot technical products and applications
- Provide product information and assist with sales-related questions
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers' sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client's products and services
- Communicate with developers and other departments of various IT companies
- Excellent English skills (at least C1 for both spoken and written)
- Experience in customer service within a SaaS or cybersecurity company
- Comfortable with technology and eager to learn new tools
- KPI-driven, with a clear understanding of performance metrics
- Hands-on experience with CRM (Zendesk preferred)
- Creative thinker, able to propose alternate solutions when needed
- Patience and resilience when handling complex cases or difficult customers
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who we areSupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!
Visit our website:
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
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