49 Cx Manager jobs in South Africa

Annually Cost To Company (Market related)

Customer Experience Executive - Automotive Industry Create Magical Customer Moments in South Africa's Most Innovative Automotive Environment Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where every interaction matters? Join our client's revolutionary automotive group that's transforming how South Africans buy and sell vehicles through cutting-edge digital innovation.

This is your chance to be the face of exceptional customer service in a digitally advanced automotive environment. You'll ensure every customer interaction exceeds expectations while supporting seamless operations across our client's innovative platforms.
What You'll Be Doing Delivery Excellence

• Coordinate weekly delivery logistics and manage comprehensive delivery boards
• Monitor and respond to customer communications across digital platforms
• Conduct thorough vehicle quality inspections to maintain premium standards
• Ensure no defective vehicles reach customers - maintaining the highest quality standards
• Coordinate driver logistics for customer pickups and deliveries
• Prepare vehicles for handover with meticulous attention to detail

• Provide warm, professional meet-and-greet services for all customers
• Coordinate hospitality services to ensure customer comfort during visits
• Manage trade-in vehicle evaluations and VIN verification processes
• Complete comprehensive FICA and insurance administration
• Conduct detailed test drives demonstrating vehicle features and confirming mechanical integrity
• Execute thorough Customer Protection Act (CPA) compliance procedures
• Handle all delivery documentation with precision and professionalism
• Provide branded gifts and ensure customers receive all promised items

• Conduct 24-hour follow-up calls to ensure customer satisfaction
• Manage the comprehensive 21-day customer care process
• Handle comeback management with solution-focused approaches
• Coordinate rental vehicles when required (with management approval)
• Oversee license and registration processes to completion
• Ensure all promised deliverables reach customers (number plates, documentation, refunds)

• Maintain showroom presentation to premium standards
• Coordinate vehicle displays with perfect pricing alignment and branding
• Manage car cleaning standards and quality control
• Oversee security protocols for building and facility lock-up
• Administer fuel management systems and driver coordination
• Conduct weekly vehicle inspection quality checks

• Perform accurate vehicle assessments using industry-standard tools
• Determine vehicle retention value through comprehensive inspections
• Utilize pricing platforms to ensure competitive market positioning

• Grade 12 qualification (non-negotiable)
• Customer service certification or diploma
• Minimum 2 years customer-facing experience
• Leadership capabilities and team collaboration skills

• Advanced Microsoft Office Suite (Word, Excel, PowerPoint)
• Automotive platform experience advantageous
• CRM system familiarity preferred

• Superior customer engagement - you genuinely care about creating exceptional experiences
• Pressure management - maintain excellence even during busy periods
• Transparency and integrity - honest communication builds lasting relationships
• Administrative excellence - meticulous attention to detail in all processes
• Process-driven mindset - you thrive with structured procedures and protocols
• Deadline focused - able to prioritize workloads and meet critical timelines
• Instruction execution - reliable follow-through on all directives
• Team collaboration - supportive team player who elevates others

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Someone who is truly obsessed with customers and service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

• Core Responsibilities
• Claims Management: Oversee the entire claims process from lodgement to settlement, ensuring claims align with policy guidelines and industry regulations. Assess and validate claims accurately, preventing and identifying fraudulent claims with the support of provided training and tools.
• Sales & Retention: Engage with customers to understand their insurance needs, provide expert guidance, and drive sales by following up on quotes. Proactively work on retention by addressing concerns and reviewing existing policies.
• Customer Support & Guidance: Handle inbound inquiries (calls, emails, LiveChat) empathetically and professionally, providing clear instructions and assistance.
• Communicate next steps clearly and resolve disputes or complaints promptly.
• Secondary Responsibilities
• Team Collaboration: Work with the team to achieve sales, claims and service targets and maintain exceptional customer satisfaction.
• Task Management: Ensure all communications and tasks are completed within service level agreements, and maintain accurate electronic customer files.
• Additional Support: Support the team as and when required. Identify recovery opportunities and provide information to assist the Third-Party Recovery team with successful recoveries. Stay updated on industry trends, competitor offerings, and regulatory changes to continuously improve service quality.

• Proven Experience: 2–3 years of experience in customer service or claims handling, with a proven track record of meeting or exceeding targets (references required).
• A school certificate is required; a 3-year degree is preferred for its emphasis on critical thinking and problem-solving.
• Bicycle Knowledge: Technical expertise in bicycles, including knowledge of components, brands, and repair assessment.
• Insurance Knowledge: Familiarity with insurance products (training provided for those with limited knowledge).
• Soft Skills: Excellent communication, interpersonal, and problem-solving skills.
• Ambition & Growth: A desire to learn and grow within the company, coupled with strong team collaboration abilities.
• Location & Transport: Own transport is required; candidates residing in Stellenbosch or nearby areas are preferred.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

• Meet and greet the clients and ensure that all customers are treated professionally
• Make sure hostess greets customers and calls CSE to assist with customer delivery process
• In the instance that you are not available to attend to the client upon arrival, notify the Salesperson to be ready to welcome their client
• Ensure the customer has been food and drinks and make the client comfortable via the hostess
• Manage Trade-ins of vehicles ensure the VIN number to correspond with settlement letter and trade and retail to be confirmed is correct.
• Facilitate the car evaluation process for Trade-ins at the workshop
• Ensure that the team have all the docs to captured on relevant platforms
• Complete client information checklist to check that all documentation is correct and that the correct car is being delivered. Hand a copy of the checklist to the F&I to ensure the contract is correct, for example engine, VIN numbers etc
• Open file and accurately complete FICA administration and insurance administration for handover to F&I as per client checklist
• Confirm the documentation needed and send the driver with the client to get 3-month bank statements as well as copy of ID part of bank process if client has INTERNET banking, then use the bank app for the bank statements/certify of ID can be done by F and I.

CUSTOMER EXPERIENCE EXECUTIVE R18000 - R2000 / Johannesburg North
Matric with at least 2 years of experience in a customer interfacing role.
MS Word: Word, Excel, PowerPoint, prior Industry related platform experience will be advantageous. Delivery logistics - monitor the delivery board, monitor customer care, Inspect vehicles that are planned to be delivered, Arrange the drivers for pickups from customer destination to dealer, prepare the cars for delivery/collection and ensure car ready for delivery. Customer Handover, Aftersales, Showroom and facilities coordination as well as evaluations.

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Someone who is truly obsessed with customers and service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.