69 Cx Consultant jobs in South Africa

Senior CX Consultant - Automotive page is loadedSenior CX Consultant - Automotive Apply remote type Site Based locations South Africa, Cape Town, 8000 time type Full time posted on Posted 6 Days Ago time left to apply End Date: August 29, 2025 (3 days left to apply) job requisition id R155344

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day?

We are seeking a dynamic Senior Customer Experience Consultant to deliver exceptional service and act as the primary point of contact for our valued customers. In this role, you will manage the end-to-end shipment lifecycle, resolve customer issues, and proactively communicate solutions to ensure a seamless experience. By building strong relationships and understanding customer needs, you’ll play a key role in driving customer satisfaction and supporting business growth.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

• Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• Effective handling of escalated situations and complaints across several communication channels
• Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer
• Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
• Constantly seek ways to improve our service and customer experience
• Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
• Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services

WHO WE ARE LOOKING FOR:

• Minimum 3 - 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success.
• Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.
• Has excellent communication skills (written, verbal, and interpersonal).
• Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively.
• Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems.
• Results-driven, with experience working in high-performance KPI environments and strong commercial awareness.
• Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders.
• Flexible, open to change, and committed to continual personal and professional development.
• Highly organized and detail-oriented, capable of producing accurate and timely reporting.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

About Us

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.

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Join to apply for the Senior CX Consultant - Automotive role at A.P. Moller - Maersk

Join to apply for the Senior CX Consultant - Automotive role at A.P. Moller - Maersk

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day?

We are seeking a dynamic Senior Customer Experience Consultant to deliver exceptional service and act as the primary point of contact for our valued customers. In this role, you will manage the end-to-end shipment lifecycle, resolve customer issues, and proactively communicate solutions to ensure a seamless experience. By building strong relationships and understanding customer needs, you’ll play a key role in driving customer satisfaction and supporting business growth.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

• Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• Effective handling of escalated situations and complaints across several communication channels
• Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer
• Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
• Constantly seek ways to improve our service and customer experience
• Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
• Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services
  
  

WHO WE ARE LOOKING FOR:

• Minimum 3 - 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success.
• Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.
• Has excellent communication skills (written, verbal, and interpersonal).
• Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively.
• Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems.
• Results-driven, with experience working in high-performance KPI environments and strong commercial awareness.
• Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders.
• Flexible, open to change, and committed to continual personal and professional development.
• Highly organized and detail-oriented, capable of producing accurate and timely reporting.
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Transportation, Logistics, Supply Chain and Storage

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Senior CX Consultant - Automotive page is loaded Senior CX Consultant - Automotive Apply remote type Site Based locations South Africa, Cape Town, 8000 time type Full time posted on Posted 6 Days Ago time left to apply End Date: August 29, 2025 (3 days left to apply) job requisition id R155344

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day?

We are seeking a dynamic Senior Customer Experience Consultant to deliver exceptional service and act as the primary point of contact for our valued customers. In this role, you will manage the end-to-end shipment lifecycle, resolve customer issues, and proactively communicate solutions to ensure a seamless experience. By building strong relationships and understanding customer needs, you’ll play a key role in driving customer satisfaction and supporting business growth.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

• Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• Effective handling of escalated situations and complaints across several communication channels
• Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer
• Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
• Constantly seek ways to improve our service and customer experience
• Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
• Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services

WHO WE ARE LOOKING FOR:

• Minimum 3 - 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success.
• Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.
• Has excellent communication skills (written, verbal, and interpersonal).
• Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively.
• Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems.
• Results-driven, with experience working in high-performance KPI environments and strong commercial awareness.
• Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders.
• Flexible, open to change, and committed to continual personal and professional development.
• Highly organized and detail-oriented, capable of producing accurate and timely reporting.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

About Us

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.

#J-18808-Ljbffr

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day?

We are seeking a dynamic Senior Customer Experience Consultant to deliver exceptional service and act as the primary point of contact for our valued customers. In this role, you will manage the end-to-end shipment lifecycle, resolve customer issues, and proactively communicate solutions to ensure a seamless experience. By building strong relationships and understanding customer needs, you’ll play a key role in driving customer satisfaction and supporting business growth.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

• Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• Effective handling of escalated situations and complaints across several communication channels
• Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer
• Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
• Constantly seek ways to improve our service and customer experience
• Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
• Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services

WHO WE ARE LOOKING FOR:

• Minimum 3 - 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success.
• Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.
• Has excellent communication skills (written, verbal, and interpersonal).
• Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively.
• Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems.
• Results-driven, with experience working in high-performance KPI environments and strong commercial awareness.
• Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders.
• Flexible, open to change, and committed to continual personal and professional development.
• Highly organized and detail-oriented, capable of producing accurate and timely reporting.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

#J-18808-Ljbffr

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We are seeking a dynamic Senior Customer Experience Consultant to deliver exceptional service and act as the primary point of contact for our valued customers. In this role, you will manage the end-to-end shipment lifecycle, resolve customer issues, and proactively communicate solutions to ensure a seamless experience. By building strong relationships and understanding customer needs, you’ll play a key role in driving customer satisfaction and supporting business growth. WHAT WE OFFER: When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief. KEY RESPONSIBILITIES: Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions Effective handling of escalated situations and complaints across several communication channels Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives Constantly seek ways to improve our service and customer experience Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services WHO WE ARE LOOKING FOR: Minimum 3 - 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success. Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes. Has excellent communication skills (written, verbal, and interpersonal). Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively. Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems. Results-driven, with experience working in high-performance KPI environments and strong commercial awareness. Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders. Flexible, open to change, and committed to continual personal and professional development. Highly organized and detail-oriented, capable of producing accurate and timely reporting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing . #J-18808-Ljbffr

Senior CX Consultant - Automotive page is loadedSenior CX Consultant - Automotive Apply remote type Site Based locations South Africa, Cape Town, 8000 time type Full time posted on Posted 6 Days Ago time left to apply End Date: August 29, 2025 (3 days left to apply) job requisition id R155344Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We are seeking a dynamic Senior Customer Experience Consultant to deliver exceptional service and act as the primary point of contact for our valued customers. In this role, you will manage the end-to-end shipment lifecycle, resolve customer issues, and proactively communicate solutions to ensure a seamless experience. By building strong relationships and understanding customer needs, you’ll play a key role in driving customer satisfaction and supporting business growth. WHAT WE OFFER: When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief. KEY RESPONSIBILITIES: Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions Effective handling of escalated situations and complaints across several communication channels Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives Constantly seek ways to improve our service and customer experience Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services WHO WE ARE LOOKING FOR: Minimum 3 - 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success. Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes. Has excellent communication skills (written, verbal, and interpersonal). Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively. Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems. Results-driven, with experience working in high-performance KPI environments and strong commercial awareness. Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders. Flexible, open to change, and committed to continual personal and professional development. Highly organized and detail-oriented, capable of producing accurate and timely reporting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing . About Us A. P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. #J-18808-Ljbffr

Miratech Engcobo, Eastern Cape, South Africa

Miratech Engcobo, Eastern Cape, South Africa

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an experienced Principal Genesys Cloud Consultant to lead the design, implementation, and support of cloud contact center solutions for our clients. This role involves working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs. The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills.

Responsibilities:

• Lead the design, configuration, and deployment of cloud-based contact center solutions
• Develop and maintain Architect flows, IVRs, call routing, and system integrations
• Conduct discovery sessions and translate business needs into technical designs
• Oversee migrations from legacy platforms to Genesys Cloud
• Troubleshoot complex technical issues and optimize system performance
• Deliver technical documentation and knowledge transfer sessions
• Collaborate with stakeholders and lead project status communications
  
  

Qualifications

• 10+ years of experience with Contact Center solutions
• 5+ years of experience in Genesys Cloud, including WEM/WFM and digital channels
• Proficient in Architect flows, IVR scripting, call routing (DTMF/speech), and SIP/VoIP fundamentals
• Skilled in leveraging APIs for application development, including integration of high-level APIs into enterprise systems
• Hands-on experience with Amazon Web Services (AWS)
• Experience with reporting tools
• Strong documentation skills: callflows, API specs, deployment plans
• Excellent stakeholder communication and technical leadership abilities
• Bachelor's degree in Computer Engineering, Telecom, or related field
• Fluent in English (written and spoken)
• Able to work independently in a client-facing role
  
  

Nice to have:

• Genesys Cloud certifications (Partner/Professional/Developer)
• Experience with Azure, GCP, or other cloud platforms
  
  

We offer:

• The Chance to Make an Impact: grow alongside some of the tech industry’s premier talent, with a 99% project success rate delivering for some of the world’s biggest brands. Collaborate on projects that really matter, shaping the future of global industries for some of the biggest names in business.
• A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work, within a close-knit, values-driven community.
• Diversity and Empowerment: thrive in an inclusive and supportive multicultural environment, where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference – in their own way.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
• A Better Way of Working: join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality and inclusion.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Miratech by 2x

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Engcobo, Eastern Cape, South Africa 1 week ago

Engcobo, Eastern Cape, South Africa 3 weeks ago

Engcobo, Eastern Cape, South Africa 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Miratech Engcobo, Eastern Cape, South Africa

Miratech Engcobo, Eastern Cape, South Africa

5 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an experienced Senior Genesys Cloud CX Consultant to lead the design, implementation, and support of cloud contact center solutions for our clients. This role involves working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs. The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills.

Responsibilities:

• Design, configuration, and deployment of cloud-based contact center solutions
• Develop and maintain Architect flows, IVRs, call routing, and system integrations
• Conduct discovery sessions and translate business needs into technical designs
• Oversee migrations from legacy platforms to Genesys Cloud
• Troubleshoot complex technical issues and optimize system performance
• Deliver technical documentation and knowledge transfer sessions
• Collaborate with stakeholders and lead project status communications
  
  

Qualifications

• 5+ years of experience with Genesys Cloud, including WEM/WFM and digital channels
• Skilled in building and supporting applications that leverage APIs
• Hands-on experience with Amazon Web Services (AWS)
• Strong documentation skills: callflows, API specs, deployment plans
• Excellent stakeholder communication abilities
• Bachelor's degree in Computer Engineering, Telecom, or related field
• Fluent in English (written and spoken)
• Skilled at working independently and representing technical expertise to clients
  
  

Nice to have:

• Genesys Cloud certifications (Partner/Professional/Developer)
• Experience with Azure, GCP, or other cloud platforms
  
  

We offer:

• The Chance to Make an Impact: grow alongside some of the tech industry’s premier talent, with a 99% project success rate delivering for some of the world’s biggest brands. Collaborate on projects that really matter, shaping the future of global industries for some of the biggest names in business.
• A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work, within a close-knit, values-driven community.
• Diversity and Empowerment: thrive in an inclusive and supportive multicultural environment, where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference – in their own way.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
• A Better Way of Working: join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality and inclusion.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

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Welcome to Huble , a HubSpot’s 2024 global partner of the year! We are a global HubSpot, AI, marketing & creative consultancy enabling mid-market and enterprise businesses move faster, adapt smarter, and innovate freely—by building their business around HubSpot’s CRM. We believe in striking a balance between professionalism and being human.

As a HubSpot CX Marketing Consultant, your role requires expert knowledge in the MarTech space. This entails consulting with clients to understand their business and marketing needs, developing effective marketing strategies and technology architectures, configuring technology systems, and managing change processes.

Here are a few of the tasks you'll get to work on

• Design and execute a cutting-edge marketing strategy and framework, adeptly anticipating and meeting the unique demands of our valued clients. Your goal will be to ensure exceptional client satisfaction throughout the entire process.
• Initial setup and training for clients. The work will involve setting up tools after the Solution Architect has completed their architecture and configuration.
• Provide continuous consultancy for clients by managing a wish list of client needs and goals.
• Take ownership of integration projects in which you actively participate, from a Marketing and CX perspective.
• Analyse and provide recommendations on how clients can follow marketing and technology best practices through technology audits.
• Ensuring integrated reporting across the tech solutions to enable closed-loop reporting and ensure integrations meet these criteria.
• Keep up to date with and communicate new technology products, features and changes to existing features within the marketing space.
• Provide expertise in technology features and how to leverage these for marketing & relevant communications.

️ To excel in this role, you should have the following

• Extensive experience in digital marketing, preferably in a client-facing consulting or specialist role within a digital agency or consultancy.
• A solid knowledge of HubSpot or equivalent CRM platforms such as Salesforce, Pardot, or Marketo.
• Exceptional communication and writing skills in English with the ability to articulate concepts clearly.
• A strong business acumen and the ability to conduct engaging presentations.
• Hands-on experience with online marketing tools, methodologies, and practices.
• Familiarity with agile marketing and the ability to adapt to changing processes.
• A solid understanding of Inbound Marketing and Customer Experience (CX) Marketing.
• Technical proficiency and the ability to quickly grasp our technology stack.
• Basic knowledge of HTML and CSS is a plus.

️These personal qualities are key to your success

• Innovative and driven by an entrepreneurial spirit.
• Outstanding interpersonal skills, adept at working independently or collaboratively.
• Emotionally intelligent and displaying maturity.
• Exude enthusiasm and a deep passion for your work.
• Possess an impeccable attention to detail and meticulousness.
• Focused on delivering quality results at all times.

Meet the Team

You'll be an integral part of the team, collaborating closely with Amy Dwyer (Chief Strategy & Solution Officer), Craig Johnston (Consulting Team Lead) and fellow consultants spread across various regions.

️Interview Process

• 1st Interview (30 min)
• Presentation Interview (60 min)
• Final Interview (30 min)

We aim to complete the process in under 15 working days (subject to availability).

As part of the remuneration package, you will receive the following

• Remote work - Enjoy the freedom of working from anywhere.
• Load-shedding support - We provide a power station to help you during load-shedding.
• ? Home office budget - Create your optimal workspace with a budget for a desk and chair.
• IT Equipment - Choose between a MacBook or Windows laptop, plus a monitor and mouse.
• Generous annual leave - Take advantage of 18 days of annual leave, plus 2 extra days for special occasions like your birthday.
• Flexible schedule - We understand and accommodate your personal needs, whether it's for leisure or family commitments.
• Huble Swag - Show off your Huble pride with our awesome swag.
• Medical Aid - Get subsidized cover on your health related needs.

Keen to Huble with us?

If you are ready to take on this exciting opportunity and join our team, we would love to hear from you. Apply today and let's Huble together!

NB - Please note that candidates must have the legal right to work in South Africa.

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