262 Customer Support Manager jobs in South Africa

Customer Support Manager

Cape Town, Western Cape Progressive Edge | Specialist Tech Recruitment

Posted 1 day ago

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Job Description

Cape Town (Southern Suburbs)

A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function.

This role exists to ensure customers consistently receive timely, effective, and friendly assistance, while balancing excellent service with operational efficiency. The Customer Support Manager will be responsible for motivating, supporting, and developing a high-performing team, refining processes, and driving collaboration across departments to elevate the overall customer experience.

Duties And Responsibilities

  • Recruit, train, and mentor a high-performing customer support team.
  • Set clear performance expectations and conduct regular KPI evaluations.
  • Foster a culture of accountability, learning, and customer-centricity while maintaining a positive team culture.
  • Oversee day-to-day customer support operations, including queue management, SLAs, and ticket escalations.
  • Oversee and maintain help desk systems and knowledge bases.
  • Analyse support metrics and customer feedback to identify areas for improvement.
  • Monitor and enhance support quality through audits, reviews, and coaching.
  • Drive initiatives to improve customer satisfaction and first-contact resolution rates.
  • Ensure complex or high-priority customer issues are owned and resolved.
  • Work closely with Sales, Finance, and Customer Success teams to communicate customer issues and feedback.
  • Coordinate with marketing and training teams to deliver support-related content (FAQs, tutorials, etc.).
  • Identify opportunities for automation and process improvements to reduce response time and increase efficiency.
  • Champion the use of AI, bots, or chat tools to enhance the support experience.


Requirements

  • 3-5+ years in a customer support leadership role, ideally in SaaS, tech, or service-based companies.
  • Strong people management skills with a passion for coaching and team development.
  • Strong understanding of customer support metrics and tools.
  • Excellent communication, problem-solving, and conflict-resolution abilities.
  • Calm and focused under pressure, especially in a fast-paced, tech-driven environment.
  • Confident working independently, managing multiple projects and priorities.
  • Passion for creating positive customer experiences.
  • Experience with CRM/helpdesk software (ideally HubSpot) is a plus.
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Customer Support Manager

Gauteng, Gauteng Jem

Posted 3 days ago

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Job Description

workfromhome

Jem City of Johannesburg, Gauteng, South Africa

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Join to apply for the Customer Support Manager role at Jem

Jem City of Johannesburg, Gauteng, South Africa

Join to apply for the Customer Support Manager role at Jem

People Operations | Culture Development | Talent Acquisition

Lead a sharp, dedicated team and reimagine how customer support works in an AI-native company.

Jem is searching for a Customer Support Manager who can rethink what great support looks like and make it happen fast. You’ll lead a high-performing team, build automation into the way we work, and ensure every interaction (across calls, WhatsApp, and email) leaves customers feeling heard, valued, and supported.

Jem is one of South Africa’s fastest-growing startups, redefining HR, payroll, and benefits for deskless teams. Backed by top investors, we’re on a mission to give frontline workers access, dignity, and control over their working lives. We’re proudly AI-first, building smarter processes and automations to work faster, scale better, and have a bigger impact.

You’ll lead a team of six brilliant Jems across two functions. The Customer Support team includes a Customer Support Lead, two Customer Support Coordinators, and a Technical Solutions Manager. The Customer Data team includes a Customer Data Lead and one Customer Support Coordinator. You’ll report to our Head of Customer, Nonsuku, and collaborate with team members in both Johannesburg and Cape Town.

You’ll lead, coach, and grow a high-performing support team while building a culture that reflects Jem’s core principles: people matter, take ownership, and find solutions through AI and customer obsession. You’ll run daily stand-ups, regular check-ins, and performance reviews to keep the team aligned, motivated, and delivering at a high standard.

Operations & Quality

You’ll oversee daily operations across calls, WhatsApp, and email, managing SLAs for response and resolution times, staffing, and shift coverage. Every interaction should be professional, empathetic, and accurate, and you’ll monitor tone and sentiment through Freshworks to ensure quality stays high.

You’ll identify high-volume or repeat queries and design automation to reduce manual work. Working closely with Product and Engineering, you’ll improve self-service, implement smart routing, and test, refine, and optimise bot flows and automation rules to make support faster and more efficient.

You’ll act as the voice of the customer, capturing and routing feedback to the right teams. You’ll escalate edge cases with clear documentation, follow up after resolution, and track CSAT and NPS trends - turning insights into actions that improve satisfaction.

You’ll keep documentation clear and current, including escalation paths, shift handovers, and contact handling guides. Monthly reports on ticket volumes, channel mix, resolution times, and satisfaction trends will help you refine support strategy and plan resources effectively.

You’ll create training materials, lead onboarding for new hires, and keep the team updated on new features, tools, and workflows. Regular knowledge-sharing sessions will help continuously upskill the team and maintain a high standard of service.

3 to 5 years in customer support, including at least 1–2 years leading a team.

Experience with calls, WhatsApp, and email support, ideally via Freshworks or similar.

Skilled in SLA management, performance tracking, and escalations.

Strong automation mindset: templates, workflows, and contact deflection.Excellent coaching, communication, and feedback skills.

Confident using data to make operational decisions.

Continuous Learning: You’ll help shape how we build AI into our processes and automations, solving real problems for real people. We move fast, try new things, and share what we learn along the way.

Career Growth: Big ownership, visible impact, and the chance to grow with one of SA’s fastest-scaling startups.

Hybrid Work Culture: We have offices in Cape Town & Johannesburg, but we’d like someone based in our Johannesburg office (Glenadrienne, Sandton) at least three days a week.

Competitive Package: Competitive salary, benefits, and 22 days of annual leave.

We aim to move candidates through our interview process in no more than 10 working days. For this role, there are five steps:

CV Application & Video: Submit your CV, answer some questions, and record a short video answering a specific question so we can get to know you beyond your CV.

Technical Assessment: A 72-hour take-home task to understand how you think through problems and get a high-level view of your AI, automation, and leadership skills in the support space. (It won’t take you more than 1–2 hours to complete.)

Technical Interview: A 30-minute conversation with Nonsuku, your potential manager. She’ll explore your background in customer support, ask some technical questions, and give you the chance to ask your own.

In-Person Workshop: A collaborative session in our Johannesburg office with some of our team members. You’ll see our space, meet the team, and work through real scenarios so we can understand your teamwork, problem-solving, and collaboration style.

Founder Interview: A 45-minute session with Caroline van der Merwe, our co-founder and COO, to explore team fit and culture alignment.

Quick note on our process: We use AI alongside human reviewers to help us review applications quickly and fairly, but every decision to move forward is made by a real person. We’ll always communicate with you, even if the outcome is regret at any stage. “People matter” is one of our core principles, and we work hard to make sure that’s reflected in your hiring experience.

If you’re excited to shape the future of work, build smarter processes, and help support and develop the special team we have serving our customers at Jem, please apply below.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service

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Customer Support Manager

Johannesburg, Gauteng ExecutivePlacements.com - The JOB Portal

Posted 14 days ago

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Join to apply for the Customer Support Manager role at ExecutivePlacements.com - The JOB Portal

2 days ago Be among the first 25 applicants

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SUMMARY:

Recruiter:

Network Recruitment

Job Ref:

NES022291/TSH

Date posted:

Friday, July 11, 2025

Location:

Johannesburg, South Africa

SUMMARY:

Are you a seasoned customer support professional with a strong technical background in crushers and mineral processing equipment? We are seeking a Customer Support Manager to join our client’s dynamic team – a leading global supplier of heavy-duty mineral processing solutions.

POSITION INFO:

Key Requirements:

  • Minimum of 8 years’ experience in customer support or after-sales service, specifically within crushers and mineral processing equipment.
  • Proven background working with OEM equipment in a customer-facing technical support role.
  • BEng Degree in Mechanical Engineering (or a related field) is essential.
  • Strong leadership and communication skills with the ability to manage support teams and build customer relationships.
  • A results-driven mindset with a focus on service delivery, warranty management, spares and technical resolution.

Key Responsibilities:

  • Lead and manage the customer support division, including Service Engineers, Warranty Officers, and Technical Advisors.
  • Oversee customer engagement post-delivery and provide expert technical support on crushers and processing equipment.
  • Ensure the timely and efficient resolution of technical issues, warranty claims, and maintenance queries.
  • Develop and implement customer satisfaction strategies aligned with after-sales service excellence.
  • Maintain close coordination with engineering, project, and product teams to relay customer feedback and drive product improvements.

Apply now!

For more engineering jobs, please visit

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

For more information contact:

Thabo Tshoane

Recruitment Consultant





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Customer Support Manager

Johannesburg, Gauteng Gap Consulting

Posted 1 day ago

Job Viewed

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Job Description

Minimum Requirements:
  • Minimum of 10 years' experience in Heavy Equipment Sales such as Wheel Loaders | Excavators | Rollers | Graders | Bulldozer essential
  • Bachelors of Business Administration | Commerce focusing on Sales or equivalent required
  • Experienced in working with Sales Costing | Margins | Budget
  • Proven record of success with entire Sales Process from Planning to Closing
  • Valid Drivers License and own transport essential
  • Contactable References and Payslips required
Salary Structure:
  • Basic Salary negotiable based on experience
  • Benefits
(Only suitable candidates will be shortlisted and contacted within 14 days)
This advertiser has chosen not to accept applicants from your region.

Customer support manager

Johannesburg, Gauteng ExecutivePlacements.com - The JOB Portal

Posted today

Job Viewed

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Job Description

permanent
Join to apply for the Customer Support Manager role at Executive Placements.com - The JOB Portal 2 days ago Be among the first 25 applicants Join to apply for the Customer Support Manager role at Executive Placements.com - The JOB Portal Get AI-powered advice on this job and more exclusive features. SUMMARY: Recruiter:Network RecruitmentJob Ref:NES022291/TSHDate posted:Friday, July 11, 2025Location:Johannesburg, South AfricaSUMMARY:Are you a seasoned customer support professional with a strong technical background in crushers and mineral processing equipment? We are seeking a Customer Support Manager to join our client’s dynamic team – a leading global supplier of heavy-duty mineral processing solutions.POSITION INFO:Key Requirements:Minimum of 8 years’ experience in customer support or after-sales service, specifically within crushers and mineral processing equipment. Proven background working with OEM equipment in a customer-facing technical support role. BEng Degree in Mechanical Engineering (or a related field) is essential. Strong leadership and communication skills with the ability to manage support teams and build customer relationships. A results-driven mindset with a focus on service delivery, warranty management, spares and technical resolution. Key Responsibilities:Lead and manage the customer support division, including Service Engineers, Warranty Officers, and Technical Advisors. Oversee customer engagement post-delivery and provide expert technical support on crushers and processing equipment. Ensure the timely and efficient resolution of technical issues, warranty claims, and maintenance queries. Develop and implement customer satisfaction strategies aligned with after-sales service excellence. Maintain close coordination with engineering, project, and product teams to relay customer feedback and drive product improvements. Apply now!For more engineering jobs, please visitIf you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.For more information contact:Thabo TshoaneRecruitment Consultant0873510724Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Advertising Services Referrals increase your chances of interviewing at Executive Placements.com - The JOB Portal by 2x Sign in to set job alerts for “Customer Service Support Manager” roles. City of Johannesburg, Gauteng, South Africa 3 weeks ago Sandton, Gauteng, South Africa 2 weeks ago Johannesburg, Gauteng, South Africa 3 hours ago Sandton, Gauteng, South Africa 6 days ago Manager, Customer Relationship – Betway Premium Johannesburg, Gauteng, South Africa 1 week ago City of Johannesburg, Gauteng, South Africa 2 days ago Johannesburg Metropolitan Area 2 days ago Outbound Relationship Manager(Customer Service) Johannesburg Metropolitan Area 2 days ago Internal Relationship Manager – Betway Premium CRM / Customer Relations Manager - Panel Shop Johannesburg, Gauteng, South Africa 3 days ago Senior Internal Relationship Manager – Betway Premium Johannesburg, Gauteng, South Africa 1 week ago Customer Support Manager - Engineering Processing Equipment Johannesburg, Gauteng, South Africa 3 days ago Randburg, Gauteng, South Africa 3 days ago Randburg, Gauteng, South Africa 2 weeks ago Boksburg, Gauteng, South Africa 2 weeks ago Johannesburg, Gauteng, South Africa 2 days ago Randburg, Gauteng, South Africa 3 days ago Randburg, Gauteng, South Africa 3 days ago Sandton, Gauteng, South Africa 1 year ago Sandton, Gauteng, South Africa 3 weeks ago Brakpan, Gauteng, South Africa 6 days ago Johannesburg, Gauteng, South Africa 3 days ago Johannesburg, Gauteng, South Africa 6 days ago Midrand, Gauteng, South Africa 2 weeks ago Brakpan, Gauteng, South Africa 3 days ago OEM - Automotive Dealer Aftersales Controller - Northern Suburbs Johannesburg, Gauteng, South Africa 3 days ago Johannesburg, Gauteng, South Africa 1 week ago Johannesburg, Gauteng, South Africa 1 day ago Account Manager, New Business, Road Logistics Kempton Park, Gauteng, South Africa 1 week ago Johannesburg, Gauteng, South Africa 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Customer support manager

Johannesburg, Gauteng Jem

Posted today

Job Viewed

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Job Description

permanent
Jem City of Johannesburg, Gauteng, South Africa Join or sign in to find your next job Join to apply for the Customer Support Manager role at Jem Jem City of Johannesburg, Gauteng, South Africa Join to apply for the Customer Support Manager role at Jem People Operations | Culture Development | Talent Acquisition Lead a sharp, dedicated team and reimagine how customer support works in an AI-native company. Jem is searching for a Customer Support Manager who can rethink what great support looks like and make it happen fast. You’ll lead a high-performing team, build automation into the way we work, and ensure every interaction (across calls, Whats App, and email) leaves customers feeling heard, valued, and supported. Jem is one of South Africa’s fastest-growing startups, redefining HR, payroll, and benefits for deskless teams. Backed by top investors, we’re on a mission to give frontline workers access, dignity, and control over their working lives. We’re proudly AI-first, building smarter processes and automations to work faster, scale better, and have a bigger impact. You’ll lead a team of six brilliant Jems across two functions. The Customer Support team includes a Customer Support Lead, two Customer Support Coordinators, and a Technical Solutions Manager. The Customer Data team includes a Customer Data Lead and one Customer Support Coordinator. You’ll report to our Head of Customer, Nonsuku, and collaborate with team members in both Johannesburg and Cape Town. You’ll lead, coach, and grow a high-performing support team while building a culture that reflects Jem’s core principles: people matter, take ownership, and find solutions through AI and customer obsession. You’ll run daily stand-ups, regular check-ins, and performance reviews to keep the team aligned, motivated, and delivering at a high standard. Operations & Quality You’ll oversee daily operations across calls, Whats App, and email, managing SLAs for response and resolution times, staffing, and shift coverage. Every interaction should be professional, empathetic, and accurate, and you’ll monitor tone and sentiment through Freshworks to ensure quality stays high. You’ll identify high-volume or repeat queries and design automation to reduce manual work. Working closely with Product and Engineering, you’ll improve self-service, implement smart routing, and test, refine, and optimise bot flows and automation rules to make support faster and more efficient. You’ll act as the voice of the customer, capturing and routing feedback to the right teams. You’ll escalate edge cases with clear documentation, follow up after resolution, and track CSAT and NPS trends - turning insights into actions that improve satisfaction. You’ll keep documentation clear and current, including escalation paths, shift handovers, and contact handling guides. Monthly reports on ticket volumes, channel mix, resolution times, and satisfaction trends will help you refine support strategy and plan resources effectively. You’ll create training materials, lead onboarding for new hires, and keep the team updated on new features, tools, and workflows. Regular knowledge-sharing sessions will help continuously upskill the team and maintain a high standard of service. 3 to 5 years in customer support, including at least 1–2 years leading a team. Experience with calls, Whats App, and email support, ideally via Freshworks or similar. Skilled in SLA management, performance tracking, and escalations. Strong automation mindset: templates, workflows, and contact deflection. Excellent coaching, communication, and feedback skills. Confident using data to make operational decisions. Continuous Learning: You’ll help shape how we build AI into our processes and automations, solving real problems for real people. We move fast, try new things, and share what we learn along the way. Career Growth: Big ownership, visible impact, and the chance to grow with one of SA’s fastest-scaling startups. Hybrid Work Culture: We have offices in Cape Town & Johannesburg, but we’d like someone based in our Johannesburg office (Glenadrienne, Sandton) at least three days a week. Competitive Package: Competitive salary, benefits, and 22 days of annual leave. We aim to move candidates through our interview process in no more than 10 working days. For this role, there are five steps: CV Application & Video: Submit your CV, answer some questions, and record a short video answering a specific question so we can get to know you beyond your CV. Technical Assessment: A 72-hour take-home task to understand how you think through problems and get a high-level view of your AI, automation, and leadership skills in the support space. (It won’t take you more than 1–2 hours to complete.) Technical Interview: A 30-minute conversation with Nonsuku, your potential manager. She’ll explore your background in customer support, ask some technical questions, and give you the chance to ask your own. In-Person Workshop: A collaborative session in our Johannesburg office with some of our team members. You’ll see our space, meet the team, and work through real scenarios so we can understand your teamwork, problem-solving, and collaboration style. Founder Interview: A 45-minute session with Caroline van der Merwe, our co-founder and COO, to explore team fit and culture alignment. Quick note on our process: We use AI alongside human reviewers to help us review applications quickly and fairly, but every decision to move forward is made by a real person. We’ll always communicate with you, even if the outcome is regret at any stage. “People matter” is one of our core principles, and we work hard to make sure that’s reflected in your hiring experience. If you’re excited to shape the future of work, build smarter processes, and help support and develop the special team we have serving our customers at Jem, please apply below. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Referrals increase your chances of interviewing at Jem by 2x Get notified about new Customer Service Support Manager jobs in City of Johannesburg, Gauteng, South Africa . Johannesburg, Gauteng, South Africa 3 days ago Johannesburg, Gauteng, South Africa 1 week ago Johannesburg, Gauteng, South Africa 4 days ago Johannesburg, Gauteng, South Africa 1 week ago Bryanston, Gauteng, South Africa 1 week ago Sandton, Gauteng, South Africa 4 days ago Junior Sales Quality Assurance & Complaints Officer - SPARK Schools Support Johannesburg, Gauteng, South Africa 3 days ago City of Johannesburg, Gauteng, South Africa 2 weeks ago City of Johannesburg, Gauteng, South Africa 4 days ago Johannesburg, Gauteng, South Africa 1 month ago Sandton, Gauteng, South Africa 2 weeks ago Johannesburg, Gauteng, South Africa 1 week ago Assistant Store Manager - Clicks The Marc Assistant Store Manager -Clicks Benmore Gardens Johannesburg, Gauteng, South Africa 1 day ago HR Administrator: Remuneration & Benefits at Mintek Randburg, Gauteng, South Africa 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Customer support manager

Johannesburg, Gauteng ExecutivePlacements.com - The JOB Portal

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Join to apply for the Customer Support Manager role at Executive Placements.com - The JOB Portal 2 days ago Be among the first 25 applicants Join to apply for the Customer Support Manager role at Executive Placements.com - The JOB Portal Get AI-powered advice on this job and more exclusive features. SUMMARY: Recruiter:Network RecruitmentJob Ref:NES022291/TSHDate posted:Friday, July 11, 2025Location:Johannesburg, South AfricaSUMMARY:Are you a seasoned customer support professional with a strong technical background in crushers and mineral processing equipment? We are seeking a Customer Support Manager to join our client’s dynamic team – a leading global supplier of heavy-duty mineral processing solutions.POSITION INFO:Key Requirements:Minimum of 8 years’ experience in customer support or after-sales service, specifically within crushers and mineral processing equipment. Proven background working with OEM equipment in a customer-facing technical support role. BEng Degree in Mechanical Engineering (or a related field) is essential. Strong leadership and communication skills with the ability to manage support teams and build customer relationships. A results-driven mindset with a focus on service delivery, warranty management, spares and technical resolution. Key Responsibilities:Lead and manage the customer support division, including Service Engineers, Warranty Officers, and Technical Advisors. Oversee customer engagement post-delivery and provide expert technical support on crushers and processing equipment. Ensure the timely and efficient resolution of technical issues, warranty claims, and maintenance queries. Develop and implement customer satisfaction strategies aligned with after-sales service excellence. Maintain close coordination with engineering, project, and product teams to relay customer feedback and drive product improvements. Apply now!For more engineering jobs, please visitIf you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.For more information contact:Thabo TshoaneRecruitment Consultant0873510724Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Advertising Services Referrals increase your chances of interviewing at Executive Placements.com - The JOB Portal by 2x Sign in to set job alerts for “Customer Service Support Manager” roles. City of Johannesburg, Gauteng, South Africa 3 weeks ago Sandton, Gauteng, South Africa 2 weeks ago Johannesburg, Gauteng, South Africa 3 hours ago Sandton, Gauteng, South Africa 6 days ago Manager, Customer Relationship – Betway Premium Johannesburg, Gauteng, South Africa 1 week ago City of Johannesburg, Gauteng, South Africa 2 days ago Johannesburg Metropolitan Area 2 days ago Outbound Relationship Manager(Customer Service) Johannesburg Metropolitan Area 2 days ago Internal Relationship Manager – Betway Premium CRM / Customer Relations Manager - Panel Shop Johannesburg, Gauteng, South Africa 3 days ago Senior Internal Relationship Manager – Betway Premium Johannesburg, Gauteng, South Africa 1 week ago Customer Support Manager - Engineering Processing Equipment Johannesburg, Gauteng, South Africa 3 days ago Randburg, Gauteng, South Africa 3 days ago Randburg, Gauteng, South Africa 2 weeks ago Boksburg, Gauteng, South Africa 2 weeks ago Johannesburg, Gauteng, South Africa 2 days ago Randburg, Gauteng, South Africa 3 days ago Randburg, Gauteng, South Africa 3 days ago Sandton, Gauteng, South Africa 1 year ago Sandton, Gauteng, South Africa 3 weeks ago Brakpan, Gauteng, South Africa 6 days ago Johannesburg, Gauteng, South Africa 3 days ago Johannesburg, Gauteng, South Africa 6 days ago Midrand, Gauteng, South Africa 2 weeks ago Brakpan, Gauteng, South Africa 3 days ago OEM - Automotive Dealer Aftersales Controller - Northern Suburbs Johannesburg, Gauteng, South Africa 3 days ago Johannesburg, Gauteng, South Africa 1 week ago Johannesburg, Gauteng, South Africa 1 day ago Account Manager, New Business, Road Logistics Kempton Park, Gauteng, South Africa 1 week ago Johannesburg, Gauteng, South Africa 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Technical Customer Support Manager

Johannesburg, Gauteng Volvo Trucks

Posted 8 days ago

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Job Description

Join to apply for the Technical Customer Support Manager role at Volvo Trucks

Join to apply for the Technical Customer Support Manager role at Volvo Trucks

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting: The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives

  • Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
  • Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
  • Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
  • Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
  • To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
  • Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
  • Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
  • Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
  • Schedule the key account meetings in advance for the upcoming year.
  • Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
  • Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
  • To provide the highest level of service to all customers.
  • Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
  • To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
  • Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
  • Participate in the monthly Dealer Quality Meetings (DQM).
  • Support the truck sales organisation where necessary.
  • Participate in seminars/meetings when required.
  • Collaborate with sales team to identify and grow opportunities within territory.
  • Assist with challenging client requests or issue escalations as needed.
  • Develop trusted advisor relationships with key accounts, customer stakeholders.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience

  • Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
  • Minimum 5 years industry experience preferably from within a commercial vehicle environment.

Key Competencies

  • Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.
  • Good written, verbal communication and presentation skills.
  • Personal drive, service minded with a high learning ability.
  • Proficient business decision-making, problem solving and analyzing skills.
  • Planning and organising skills.
  • Ability to work in and adapt to a multi-cultural working environment.
  • Heavy duty truck customer experience.
  • Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
  • Work well under pressure and manage setbacks.
  • Adapting and responding to change
  • Good business acumen and understanding of financial management.
  • Good understanding and implementation of Microsoft Office.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 27 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Sales and Business Development
  • Industries Motor Vehicle Manufacturing

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Technical Customer Support Manager

Johannesburg, Gauteng Volvo

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.


This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.


Reporting: The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives:

  • Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
  • Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
  • Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
  • Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
  • To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
  • Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
  • Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
  • Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
  • Schedule the key account meetings in advance for the upcoming year.
  • Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
  • Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
  • To provide the highest level of service to all customers.
  • Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
  • To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
  • Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
  • Participate in the monthly Dealer Quality Meetings (DQM).
  • Support the truck sales organisation where necessary.
  • Participate in seminars/meetings when required.
  • Collaborate with sales team to identify and grow opportunities within territory.
  • Assist with challenging client requests or issue escalations as needed.
  • Develop trusted advisor relationships with key accounts, customer stakeholders.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience:

  • Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
  • Minimum 5 years industry experience preferably from within a commercial vehicle environment.
Key Competencies
  • Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.
  • Good written, verbal communication and presentation skills.
  • Personal drive, service minded with a high learning ability.
  • Proficient business decision-making, problem solving and analyzing skills.
  • Planning and organising skills.
  • Ability to work in and adapt to a multi-cultural working environment.
  • Heavy duty truck customer experience.
  • Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
  • Work well under pressure and manage setbacks.
  • Adapting and responding to change
  • Good business acumen and understanding of financial management.
  • Good understanding and implementation of Microsoft Office.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.


Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 27 August 2025.


We value your data privacy and therefore do not accept applications via mail.


Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.


Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Technical Customer Support Manager

Johannesburg, Gauteng AB Volvo

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Select how often (in days) to receive an alert:

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.


This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.


Reporting: The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives:

  • Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
  • Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
  • Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
  • Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
  • To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
  • Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
  • Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
  • Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
  • Schedule the key account meetings in advance for the upcoming year.
  • Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
  • Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
  • To provide the highest level of service to all customers.
  • Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
  • To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
  • Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
  • Participate in the monthly Dealer Quality Meetings (DQM).
  • Support the truck sales organisation where necessary.
  • Participate in seminars/meetings when required.
  • Collaborate with sales team to identify and grow opportunities within territory.
  • Assist with challenging client requests or issue escalations as needed.
  • Develop trusted advisor relationships with key accounts, customer stakeholders.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience:

  • Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
  • Minimum 5 years industry experience preferably from within a commercial vehicle environment.
  • Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.
  • Good written, verbal communication and presentation skills.
  • Personal drive, service minded with a high learning ability.
  • Proficient business decision-making, problem solving and analyzing skills.
  • Planning and organising skills.
  • Ability to work in and adapt to a multi-cultural working environment.
  • Heavy duty truck customer experience.
  • Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
  • Work well under pressure and manage setbacks.
  • Adapting and responding to change
  • Good business acumen and understanding of financial management.
  • Good understanding and implementation of Microsoft Office.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.


Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 27 August 2025.


We value your data privacy and therefore do not accept applications via mail.


Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.


Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

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This advertiser has chosen not to accept applicants from your region.
 

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