493 Customer Support Engineer jobs in South Africa

Our client designs, builds and certifies hazardous area enclosures and equipment. They are based in the United Kingdom, but this role will be based in Century City, Cape Town. Working hours: 10:00 – 18:30.

For the position you would be required to have:

• B. Eng/ B. Sc/ B. Tech in Mechanical Engineering
• Understanding of ITIL service management principles is helpful
• Experience with Knowledge Centred Support (KCS) practices is desirable
• 5+ years of experience in technical support, customer service engineering, or a similar role in an industrial or technical domain
• Documentation and process mapping skills
• Strong engineering background with ability to understand and troubleshoot product range (purge and pressurization systems)
• Proficiency in diagnosing both hardware and software issues is required
• Sound experience of pressure regulators, pneumatics, etc
• Occasional travel to customer sites may be required for on-site troubleshooting or relationship building

Responsibilities would include you to:

• Develop Customer Support Centre, ensuring high-quality technical support to customers, and building the processes and infrastructure needed
• Serve as an advocate for customers by ensuring their needs and issues are understood and addressed with urgency.
• Foster a collaborative learning-oriented team culture.
• While this is an individual contributor role, the Senior Engineer will often informally lead the support team, especially as the function grows.
• Front line expert for resolving complex customer technical queries
• Hands on troubleshooting and customer assistance,
• Ensure prompt accurate resolutions to maintain high customer satisfaction
• Manage critical customer situations such as major system downtime by leading the package of work inside the company to resolution
• Ensure customers are kept informed of progress at regular intervals
• Act as the primary escalation point for complex issues
• Co-ordinate with Engineering or other internal departments for solutions as needed at any stage of the order lifecycle, whether that be pre-sales or after product delivery.
• Creating and maintaining a comprehensive technical knowledge database
• Ensure all documentation is clear, up to date and easily accessible.
• Train team members to improve skill flexibility targets of three people able to complete each job function.

Package up to around R88k per month

Please apply online or contact Jan van Dyk on 021 – 531 2015 for more information

Direct message the job poster from Munch Software

Level: Intermediate - Senior

Employment Type: Full-Time/Permanent

Working Hours: 07:00 - 17:00 - with occasional weekend and after-hours work

Job Overview:

We're looking for a Cloud POS Support Engineer to join our fast-moving team based in Pretoria. If you're passionate about tech, thrive in a hands-on support role, and love solving real-world problems, this might be your next big move.

In this role, you'll support our cutting-edge mobile Point-of-Sale system used by modern restaurants across South Africa. You'll troubleshoot, advise, and assist our customers and internal teams, helping ensure seamless ordering, payments, and kitchen operations.

Responsibilities:

• Working with customers/employees to identify system problems and advising on the solution
• Maintain system infrastructure
• Assist customers with technical support
• Telephonic/Email Support and logging of tickets/service calls
• Printer support
• Software and hardware troubleshooting
• System testing
• Analysing call logs so you can spot common trends and underlying problems

Requirements:

• 3-5 Years of Support desk experience. Currently in a senior role.
• 2-3 Years Point of Sale (POS) systems and back-office operations experience.
• Previous installation experience will be advantageous.
• Basic understanding of networking.
• Good and positive attitude.
• Good communication skills – verbal and written.
• Good troubleshooting skills.
• Own Vehicle is beneficial to travel to clients if required - travel reimbursement will be provided.

Beneficial Experience:

• Remote Assistance Tools
• Microsoft Office
• Analytical and Technical

Additional Requirements:

• You must be a South African citizen to be considered for this position.
• An offer/salary will be industry-related with overtime when working after hours or on weekends.
• Willing to work overtime.
• Willing to work weekends.

Interpersonal Qualities:

• Ability to take ownership of projects, and self-management (No Hand Holding)
• Ability to work on multiple projects concurrently, and manage the expectations of both your teammates and the clients
• Ability to work individually and in teams
• No micro-management.
• Relaxed and open working environment.
• Work with cutting-edge technology.
• Frequent fun office activities

How to Apply:

Please send your CV to

Our hiring process includes:

• Face-to-face interview to discuss your experience, skills, and approach to design.
• (If required) Design assessment to evaluate practical skills.
• Final interview and offer extension if successful.
• Come as you are – we value unique perspectives and fresh ideas!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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• Build, install, and configure workstations, servers, networking devices and cloud services
• Troubleshooting hardware, OS, and Software related issues on workstations and servers
• Server management and desktop support (365 Tenant, Admin centre and security admin centre, Active Directory, Domain, Windows server Group policy, SCCM, DNS)
• Troubleshooted firewalls and managed switches and LAN and WAN-related issues.
• Configure Firewalls from scratch (ideal)
• Mid-tier server infrastructure knowledge and experience including VMWare and or Hyper-V
• Install, configure, and troubleshoot 3rd-party applications, such as managed antivirus software.
• Microsoft technologies, including but not limited to Office 365, Microsoft 365, and Azure

• Matric
• 5+ years in a IT Support role, ideally with field experience with the above experience in desktop support, server management and administration, networking, switches, firewalls, strong MS including Office 365 & Azure and able to support telephony systems
• A+ and N+
• Fortinet FCA certification advantageous
• MCSE or similar is advantageous
• Good people skills and communications skills
• Strong troubleshooting skills
• Able to work on your own or in a team
• Must have own car and valid drivers

Who we are :

Irdeto is the world leader in digital platform cybersecurity empowering businesses to innovate for a secure connected on over 50 years of expertise in securityIrdetos services and solutions protect revenue enable growth and fight cybercrime in video entertainment video games and connected industries including transport health and infrastructure. Irdeto is the security partner dedicated toempoweringasecureworld where people can connect with confidence.

With teams and offices around the world Irdetos greatest asset is its people - our diversity is celebrated through an inclusive workplace where everyone has an equal opportunity to drive innovation and contribute to Irdetos success.

The OTT Managed Services team in Randburg is responsible for development system integration and system testing of the various software components that allow MultiChoice to offer its services to consumers. To that end were looking to hire for the role of S enior Customer Support and Integration Engineer.

Senior Customer Support and Integration Engineer

The Senior Customer Support and Integration Engineer role is customer facing responsible for developing and delivery of various software components as well as providing customer support operational support and software maintenance for software components in production. You are expected to develop deploy and maintain software systems that automate the processing compression encryption and delivery of media to a variety of endpoints. You are expected to work with a team of software developers to write and support the software systems that manage MultiChoice Group VOD content (e.g. DStvs CatchUp Showmax and BoxOffice ) as well as encryption of OTT services. Your systems will read the schedules fetch the original video / audio / subtitle / image file compress that into the various formats for the different decoders and online Apps. Your systems will also encrypt that with an array of technologies from Irdetos own conditional access systems to Googles Widevine and other DRMs too. Then you wonder how does a BoxOffice movie get onto my decoder Your systems do that slicing it up to stream it over the satellite in accordance with a strict playout schedule to ensure the movie arrives at the decoder at the right time. BoxOffice movies also need to get online so youll be pushing those to the CDN too. Users want to rent that BoxOffice movie and youre the one that encrypted it so your systems will have to be always-on (and your team on-call) to provide them the decryption keys too.

We are looking for a candidate that has strong technical capabilities will thrive in a fast-paced high energy environment is proactive and passionate about delivering world-class deployment and support services to customers; and will work closely with Irdeto Service delivery teams and other key stakeholders within Irdeto our partners and customers and ensure a high level of customer satisfaction.

What you will be working on :

Develop ing preparation documentation and execution of system and component level testing

Analysing reproducing and reporting component defects .

Automation of recurring tests and Monitoring of system health

Business analysis to ensure that customer requirements are clearly understood and documented.

Document software installations use cases and customer requirements for internal and external audiences.

Provision hardware and software for new and existing customer implementations system expansion and upgrades; both lab / staging and production environments.

Provide regular updates to Project Managers regarding the status of your project deliverables.

Co-ordinate new and / or system requirement changes and liaise priorities and delivery with Irdeto development teams.

Support partners (3rd party vendors) with scoping and integration.

Manage expectations and communicate status updates to technical and senior stakeholders. Leverage other Irdeto internal teams to assist when needed.

Provide hands on training to customers to operate and administrate the installed system.

Build and maintain strong positive relationships with key stakeholders in the Irdeto Sales Professional Services technical Marketing Units and with Irdeto external customers prospects and partners.

Represent your customers and provide valuable input for improvements to existing products and solutions related documentation and new system development.

Research trends in relevant technologies and systems and provide regular updates on the state of the industry

Implement proof of concepts and pilots to understand better what new technologies can offer to the business

Work with customers to closely understand their business environment so that proposed solutions fit in to the operational environment

Work closely with the senior solutions architect to deliver new and enhanced products using new technologies that have been investigated

Support new and existing customers for delivery and installation of Irdeto products and system upgrades

Work according to Irdeto quality processes and guidelines as applicable.

Additional Responsibilities :

Assists with business development efforts and strategic relationships.

Contributesto business case development as in respective market segments.

Estimation and planning .

Participate in departmental improvement and innovation processes to deliver projects that enhance project / department performance to enable positive business results .

Mentor and coach junior customer support and integration engineers.

Other testing activities : system characterization usability performance and regression testing

Estimate prioritize plan and coordinate quality testing activities for each release.

Research functionality and implementation of current and future testing techniques and technologies

Participate in departmental improvement and innovation processes to deliver projects that enhance project / department performance to enable positive business results

Perform 24x7 3 rd line support duties on rotational basis and be responsible for problem analysis tracking and resolution of technical issues and supplying the root cause.

Participate in scrum events (planning daily scrum sprint retrospective)

Support UAT team by diagnosing and resolving technical issues in UAT environment

Support UAT team by providing guidance in testing strategies

Propose testing strategies to verify current / new deployments

Perform end to end testing to verify deployments in Lab and UAT environments for new and existing customers

Perform regression testing

Review quality specifications and technical design documents to provide timely and meaningful feedback.

Knowledge and Skills we hope you bring :

Masters degree in computer science Electrical Engineering or related technical degree or equivalent experience.

Minimum of 8 years experience in technical design software development or solution delivery .

Strong interpersonal and communication skills with the ability to develop and maintain professional internal and external relationships that meet Irdetos core values. Skills in conflict resolution constructive criticism active listening .

Strong decision-making skills with the ability to understand relative priorities impact and risk to ensure the right thing gets done at the right time.

Well-versed in all aspects of the SDLC including requirements capture coding standards software design code reviews source control management build processes testing and operations.

Experience with the SDLC and post-launch p roduction support; and experience with iterative software development life-cycle methodologies and frameworks such as Agile SCRUM DevOps SRE etc.

Experience in working with highly collaborative teams with lots of service interdependencies .

Experience in broadcast or online video streaming engineering and operations content ingest management delivery and playout .

In-depth knowledge of networking and IP content delivery technologies and systems

Knowledge of digital media transcoding encoding and streaming systems

Knowledge of SQL and popular database software such like SQL Server and MySQL

Experience in Linux configuration and administration.

Experience with remote monitoring & dashboarding tools such as Grafana ELK or Splunk

Experience in a DevOps environment with a demonstrable working knowledge of continuous integration and deployment

Excellent technical writing ability and presentation skills.

Technologies used :

Ansible Java jBPM Smooth Streaming HLS MPEG-DASH Splunk SPL Eclipse IDE C# MySQL SQL Server Windows Server CentOS Ubuntu Server git Widevine PlayReady Fairplay xml xslt

Attitude Requirements :

Must be a fast learner. Be able to come up to speed on new applications and technology in a very short amount of time.

Must be detail- oriented with strong analytical and problem-solving skills.

Ability to function effectively in a multi-cultural team environment.

High degree of self-motivation. Must be able to plan and execute work both independently and as a team member.

What you can expect from us :

We invest in our talented employees and promote collaboration creativity and innovation while supporting health and well-being across our global addition to competitive remuneration we offer :

• A multicultural and international environment where diversity is celebrated
• Professional education opportunities and training programs
• Innovation sabbaticals
• Volunteer Day
• State-of-the-art office spaces
• Additional perks tailored to local offices (e.g. on-site gyms fresh fruit parking yoga rooms etc.)

Equal Opportunity at Irdeto

Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request.

If youre excited about this role but dont meet every qualification we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger.

Welcome to Irdeto!

Required Experience :

Senior IC

Key Skills

Abinitio,Google Analytics,Corporate Communications,Infection Control,Lab Technology,Condition Monitoring

Employment Type : Full Time

Experience : years

Vacancy : 1

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

• Receive production requests and prioritise accordingly to meet deadlines
• Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
• Work with production staff and sales staff to ensure customer expectations are met
• Manage account services through quality checks on client products and follow-up with timeous communication
• Coordinating delivery schedules, arranging collections, installations of products and services

Required:

• Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
• Aptitude to learn quickly 
• Must be able to multi-task 
• Must be able to work independently 
• Excellent written and communication skills 
• Strong customer service skills 
• Detail oriented, organised, and deadline-driven
• Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
• Previous project management experience will be an advantage
• Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>