599 Customer Support Agent jobs in South Africa

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

• Receiving and answering inbound calls / addressing inbound emails from clients and providers within agreed SLA
• Recognizing queries that require escalation
• Training service delivery teams, providers and clients
• Sharing knowledge and escalating challenges that the service team, providers and clients experience to drive problem resolution
• Perform outbound calls as required (project / courtesy calls)
• General admin functions
• Business reporting as required
• Managing written off device process and invoicing

• A working knowledge of the terminals and systems
• Excellent problem solving and communication skills
• Experience as a helpdesk agent
• Proficient in Microsoft Office suite with advanced excel skills
• Provide support to the National Operations Manager
• Attention to detail
• Great problem solver
• Fast learner and adaptable to change
• Matric or higher educational qualification.
• A minimum of three year's working experience in a similar role.

Additional Skills:

• CRM system use
• Ability to clearly communicate escalated queries
• Strong administration skills
• Skills and working experience in Customer Support

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At
Paymentology
, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

We're looking for a
Customer Support Agent
to be the first point of contact for our clients, ensuring their queries are resolved quickly, effectively, and with care. This role is central to building customer trust and satisfaction, handling day-to-day support interactions, escalating issues when needed, and contributing to continuous service improvements. If you're passionate about customer service, problem-solving, and being part of a dynamic global team, this is your opportunity to grow and make an impact.

Please note that this is a hybrid position, ranging from 3-5 days in our Johannesburg office per week.

What you get to do::

• Respond to customer queries via multiple support channels in a timely and professional manner
• Troubleshoot customer issues and provide clear, accurate solutions
• Escalate cases to senior team members or other departments where necessary
• Document customer interactions and recurring issues in the knowledge base
• Contribute feedback on customer pain points to improve support processes
• Collaborate with colleagues across teams to resolve customer concerns
• Deliver a consistently positive customer experience by following best practices and service standards

Requirements:

What it takes to succeed:

• Excellent communication skills, both written and verbal
• Ability to troubleshoot and resolve problems effectively
• Strong customer focus with the ability to stay calm under pressure
• Proven organisational and time-management skills
• Comfortable working with multiple systems and tools
• Adaptability and willingness to learn new processes and technologies

Education & Experience:

• 2–3 years' experience in customer support, service desk, or call centre roles
• Experience in fintech, banking, or technology environments is a plus
• Demonstrated ability to handle customer queries independently
• Background in documenting issues and contributing to knowledge-sharing resources
• Technical skill and ability are important for the role

What you can look forward to::

At
Paymentology
, it's not just about building great payment technology, it's about building a company where people feel they belong and their work matters. You'll be part of a diverse, global team that's genuinely committed to making a positive impact through what we do. Whether you're working across time zones or getting involved in initiatives that support local communities, you'll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.

Why Verifone

Verifone Africa prides itself in offering its customers a quality, comprehensive service solution. We believe in collaboratively working with our customers to determine the services that will suit their requirements best and tailoring these to add value to their business.

The Customer Support Agent will support clients on an escalated level and interacts with customers and colleagues to handle a variety of pre-sales or post-sales service functions. 

What's exciting about the role

Main responsibilities

• Managing written off device process from 
• identifying lost / stolen / unrepairable device serial numbers
• tracing the merchant details where device was installed
• calculating depreciated value of device/s
• quote preparation for end customer
• preparation of file for invoicing
• Assisting with ad-hoc repair billing
• Receiving and answering inbound emails from clients and providers within agreed SLA
• Recognizing queries that require escalation
• Onboards new contracts to generate installation work orders
• Receives customer requests and logs service tickets related to device faults / installation etc
• Ensures that SLA's are met in the responsible accounts and regions
• Update CRM systems with status of calls logged and relevant closing comments
• Sharing knowledge and escalating challenges that the service team, providers and clients experience to drive problem resolution
• Perform outbound calls as required (project / courtesy calls)
• General admin functions

Skills and Experience we desire

• Excellent problem solving and communication skills (verbal and written)
• Proficient in Microsoft Office suite with advanced excel skills (Vlookup. Xlookup, Pivots, functions)
• Strong background working with and analyzing data
• CRM system use
• Strong administration skills
• Skills and working experience in Customer Support

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Position based in Honeydew, Johannesburg

Are you passionate about delivering exceptional customer experiences in a fast-paced and dynamic environment? At YesPlay, we're looking for reliable, professional, and hardworking individuals to join our Customer Support Team. If you thrive on solving problems, enjoy engaging with customers, and are eager to grow within a supportive and collaborative workplace, this opportunity is for you

Company Overview:
YesPlay is an online betting operator, licensed by the Western Cape Gambling and Racing Board, under licence number: After joining the bookmakers' playing field in 2013, we are now one of South Africa's leading and most trusted betting platforms. offers a variety of exciting games ranging from slots, lucky numbers and sports betting, to live casino style games from renowned developers such as Habanero, BetGames, Evolution Gaming, Ezugi and Pragmatic Play.

• Salary:
  Probation: R64.00 per hour | Post Probation: R64.00 per hour + 30% Key Performance Indicator (KPI) performance bonus.
• Start Date:
  Immediately (1-2 week notice in terms of current employment contract)
• Location
  : On-site: 80 Strand street, Cape Town.
• Position:
  Full time (subject to completion of 3-month probation period).

Working Hours:

• Rotational morning and evening shifts between 7 am and 7am the following morning, Monday to Sunday and public holidays.
• The current rotational shifts are as follows (includes a 30min lunch break plus x2 15min tea breaks):

07:00 - 17:00

10:00 - 20:00

12:00 - 22:00

15:00 - 01:00

22:00 - 08:00

• Compensation in terms of the Basic Conditions of Employment Act no. 75 of 1997 are applicable for night shifts, over-time, public holidays and Sundays.
• Compensation for working overtime: 1.5 x Ordinary Hourly Rate, Compensation for working on a Sunday: 1.5 x Ordinary Hourly Rate
• Compensation for working on a Public Holiday: 2 x Ordinary Hourly Rate.
• Compensation for Night Shift: 15% of Ordinary Hourly Rate.

Benefits:
Transportation is provided for agents working night shift for inbound night shift trips and outbound trip to be taken home (currently for agents living in the following areas (with the potential to extend these areas) - Milnerton, Mitchells Plain, Nyanga, Khayelitsha, Mfuleni, Phillipi, Deft, Woodstock, and Montana).

Duties and Responsibilities:

• Meet all KPI/SLA targets and agreements (CSAT, Average Handling time, Public replies an hour and public replies a day.
• Provide professional and efficient customer service to YesPlay customers.
• Respond to customer reviews, queries and complaints through various channels, including electronic mail, live chat, telephone, social media and review platforms.
• Keep customers informed and updated on the status of their queries/requests.
• Prepare well-formulated and professional written responses to customer inquiries.
• Address customer queries promptly and professionally to maintain YesPlay's reputation.
• Ensure all customer responses are appropriate, on-brand, correct and timely.
• Provide telephonic assistance/guidance to customers as requested.
• Study and review YesPlay's training and support manuals regularly.
• Exhibit strong written and verbal communication skills to provide accurate and helpful responses.
• Comply with internal customer care and fraud policies, as well as applicable laws and regulations.
• Understand customer complaints/queries/requests to provide helpful assistance.
• Demonstrate excellent investigation skills to understand and resolve customer issues.
• Escalate customer queries and feedback to relevant departments/personnel.
• Comply with internal Standard Operating Procedures (SOPs) within the Customer Support Department.
• Stay informed about the products offered by YesPlay.

Essential Requirements

• High school diploma.
• At least 1 to 2 years Customer Support experience (Any Industry).
• English proficiency: Fluent.
• Typing skills: at least 25 words per minute minimum.
• Excellent communication skills, must be confident to communicate in English both written and verbal.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in record-keeping.
• Ability to work effectively in a fast-paced and dynamic environment.

Desirable Criteria

• Diploma or Degree
• Experience with assisting customers in a live chat environment or emails.
• Fluent in any other one of 11 official South African languages.
• Knowledge of responsible gaming practices and a commitment to promoting responsible gambling.
• Familiarity with gaming regulations and compliance is a plus.
• Proficiency in using customer support software such as Zendesk/Freshdesk.

Key Competencies

• Communication Skills
• Critical Thinking
• Innovation
• Customer Orientation
• Decision-Making

If you are looking for a collaborative dream-team and want to join the mission to provide excellent customer service then, this is your sign to say YES and join our team as we continue to say YES to opportunity and making the impossible possible.

About Keen

At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.

We're not a legacy BPO. We're a partner in growth — and that's where you come in.

About the Role

We're hiring a Customer Service Agent with highly proficient Arabic speaking skills to support a global client POS (point of sale) tech and delivery space. You'll play a critical frontline role helping their partners resolve technical issues, manage orders, and navigate integrated platforms.

This role is ideal for someone who thrives in high-pressure environments, learns quickly, and brings a calm, solution-oriented mindset to every interaction. You'll be joining an in office, global, and fast-moving team that values ownership, empathy, and communication.

What You'll Do

• Handle customer support tickets via email, chat, SMS, and phone inquiries with professionalism and urgency
• Troubleshoot and resolve issues related to menu management, orders, payments, software, and hardware for merchants
• Support integrations with third party delivery platforms
• Guide customers in using the platform's tools and technologies effectively
• Maintain strong SLAs and high CSAT scores across all touchpoints
• Escalate bugs, errors, or high-risk customer concerns with detailed context
• Contribute to internal knowledge-sharing and surface suggestions to improve tools and processes
• Collaborate with remote team members and cross-functional teams to drive issue resolution
• Track and manage customer updates through appropriate internal channels

What We're Looking For

• 2–3+ years of experience in customer service, help desk, or tech support
• Experience supporting complex issues, products, or systems, especially in the meal or food deliver industry supporting vendors or merchants
• Familiarity with physical hardware support, connection errors, web applications, and admin system management; API knowledge is a plus
• Strong verbal and written communication skills in English (C1 or greater) and able to type 45+ words per minute
• Emotionally intelligent and empathetic — always focused on delivering helpful, human responses
• Calm under pressure with the ability to self-manage in chaotic or fast-changing environments
• Self-starter who actively seeks solutions and takes ownership of their work
• Experience collaborating within a remote, distributed team, particularly in the U.S. market
• Able to receive feedback constructively and adapt quickly
• Strong problem-solving mindset and eagerness to learn new systems
• Bonus: Technical aptitude and comfort working across tools like Slack, Google Workspace, and ticketing platforms

• Competitive full time compensation

• Collaborative office space and culture

• Medical allowance
• Exposure to a fast-growing global client in the food tech space
• Many opportunities to grow within customer experience, operations, or technical support (TL, QA, and more)
• Birthday leave + professional development budget
• Join a supportive, resourceful, and global team that values action, clarity, and empathy

The role is in-office, based at our office in Cape Town . The ability to commute to and from the office in Foreshore is required, with transportation arranged from certain locations near Cape Town.

Mandarin Speaking Customer Support Agent
Job Description And Duties
As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Mandarin -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

Responsibilities:
Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholders client database.

Flexibility to take on additional tasks as directed by Team Leader.

Qualifications & Experience
Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:
Mandarin (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

-x.com

At
Paymentology
, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

We're looking for a
Temporary Customer Support Agent
on a
3-month contract
, starting
1 November
. This role requires availability during holiday periods and weekends. As a key member of our team, you'll be the first point of contact for our clients, ensuring their queries are resolved quickly, effectively, and with care. This role is central to building customer trust and satisfaction - handling day-to-day support interactions, escalating issues when needed, and contributing to continuous service improvements. If you're passionate about customer service, problem-solving, and being part of a dynamic global team, this is your opportunity to grow and make an impact.

Please note that this is a
hybrid position
, requiring 3–5 days per week in our Johannesburg office. This is subject to change in the future.

What you get to do::

• Respond to customer queries via multiple support channels in a timely and professional manner
• Troubleshoot customer issues and provide clear, accurate solutions
• Escalate cases to senior team members or other departments where necessary
• Document customer interactions and recurring issues in the knowledge base
• Contribute feedback on customer pain points to improve support processes
• Collaborate with colleagues across teams to resolve customer concerns
• Deliver a consistently positive customer experience by following best practices and service standards

Requirements:

What it takes to succeed:

• Excellent communication skills, both written and verbal
• Ability to troubleshoot and resolve problems effectively
• Strong customer focus with the ability to stay calm under pressure
• Proven organisational and time-management skills
• Comfortable working with multiple systems and tools
• Adaptability and willingness to learn new processes and technologies

Education & Experience:

• 2–3 years' experience in customer support, service desk, or call centre roles
• Experience in fintech, banking, or technology environments is a plus
• Demonstrated ability to handle customer queries independently
• Background in documenting issues and contributing to knowledge-sharing resources
• Technical skill and ability are important for the role

What you can look forward to::

At
Paymentology
, it's not just about building great payment technology, it's about building a company where people feel they belong and their work matters. You'll be part of a diverse, global team that's genuinely committed to making a positive impact through what we do. Whether you're working across time zones or getting involved in initiatives that support local communities, you'll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.

What does a Customer Support Agent do?

A Customer Support Agent, or CSA, will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. CSAs can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSAs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Support Agent list:

• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

About Keen

At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.

We're not a legacy BPO. We're a partner in growth — and that's where you come in.

About the Role

We're hiring a Customer Service Agent to support a global client POS (point of sale) tech and delivery space. You'll play a critical frontline role helping their partners resolve technical issues, manage orders, and navigate integrated platforms.

This role is ideal for someone who thrives in high-pressure environments, learns quickly, and brings a calm, solution-oriented mindset to every interaction. You'll be joining an in office, global, and fast-moving team that values ownership, empathy, and communication.

What You'll Do

• Handle customer support tickets via email, chat, SMS, and phone inquiries with professionalism and urgency
• Troubleshoot and resolve issues related to menu management, orders, payments, software, and hardware for merchants
• Support integrations with third party delivery platforms
• Guide customers in using the platform's tools and technologies effectively
• Maintain strong SLAs and high CSAT scores across all touchpoints
• Escalate bugs, errors, or high-risk customer concerns with detailed context
• Contribute to internal knowledge-sharing and surface suggestions to improve tools and processes
• Collaborate with remote team members and cross-functional teams to drive issue resolution
• Track and manage customer updates through appropriate internal channels

What We're Looking For

• 2–3+ years of experience in customer service, help desk, or tech support
• Experience supporting complex issues, products, or systems, especially in the meal or food deliver industry supporting vendors or merchants
• Familiarity with physical hardware support, connection errors, web applications, and admin system management; API knowledge is a plus
• Strong verbal and written communication skills in English (C1 or greater) and able to type 45+ words per minute
• Emotionally intelligent and empathetic — always focused on delivering helpful, human responses
• Calm under pressure with the ability to self-manage in chaotic or fast-changing environments
• Self-starter who actively seeks solutions and takes ownership of their work
• Experience collaborating within a remote, distributed team, particularly in the U.S. market
• Able to receive feedback constructively and adapt quickly
• Strong problem-solving mindset and eagerness to learn new systems
• Bonus: Technical aptitude and comfort working across tools like Slack, Google Workspace, and ticketing platforms

• Competitive full time compensation

• Collaborative office space and culture

• Medical allowance
• Exposure to a fast-growing global client in the food tech space
• Many opportunities to grow within customer experience, operations, or technical support (TL, QA, and more)
• Birthday leave + professional development budget
• Join a supportive, resourceful, and global team that values action, clarity, and empathy

This is a full-time position, working from 11 pm to 7 am SAST), assisting customers in the U.S. It will shift to 12am to 8am from November to March for US Standard time.

The role is in-office, based at our office in Foreshore, Cape Town . The ability to commute to and from the office in Foreshore is required, with transportation arranged from certain locations near Cape Town.