527 Customer Strategy Planning Assistant Manager Foods jobs in South Africa

This WFM resource is responsible for creating schedules based on forecast and actual trends.

Improve efficiencies and enhance utilization of resources.

Support real-time teams to manage and achieve SLAs

Process-related experience: Expert level understanding of Workforce Management principles such as Erlang C.

Extensive experience with short-term forecasting and scheduling within contact centers, including inbound, outbound, and non-voice channels.

Experience with multi/omni-channel WFM tools and telephony platforms (Verint, Presence, Cisco, etc.).

• Knowledge of Power BI, requirements management tools, or project management software like MS Project is an advantage.

Experience in building schedules using WFM software and Erlang C calculators.

Sound knowledge of RTA management and scheduling effectiveness.

Activities include intraday forecasting, DOW schedule adjustments, and managing large-scale schedules with WFM tools or Erlang C calculators.

Manage and optimize existing schedules based on actual trends.

Study historical trends, business changes, and operational effectiveness.

Identify call routing anomalies using real-time monitoring applications.

Oversee and maintain the WFM platform/system from a scheduling perspective.

Identify call volume interruptions and system outages affecting contact center performance.

Escalate contact center interruptions to business continuity leaders promptly and manage discipline.

Qualifications:

Experience: 4-6 years in workforce management, including forecasting and scheduling, with at least 2 years in people management or similar experience.

Educational Qualification: Any graduate with a minimum of Grade 12.

Additional Information: Night shift, remote work, full-time employment.

Key Skills: Restaurant, fashion retail, hospitality, assistant management, basic math, business management, leadership, supervising, retail management.

Experience: years

Vacancy: 1

A community based independent Opticians based in Bethnal Green, East London are looking for a full time Optical Assistant/Practice Manager to join the team

Optical Assistant - Role

• Well established independent Opticians with a loyal patient base
• Focus on quality and service rather than volume
• New Directors with ambitious plans
• Practice refit due in April
• Assisting in all areas of the practice - Reception, dispensing, collections, stock management, complex customer queries
• Single testing room practice with a small team of 2-3 people
• Working 4 or 5 days a week including a Saturday
• Working hours from 9.30am to 5.30pm (4pm on a Sat)
• Salary between £25,000 to £30,000
• Opportunity to move into a Practice Manager role - either from the outset or in the future
• Opportunity to help grow the practice and make a direct impact

Optical Assistant - Requirements

• 2+ years experience of working in an Opticians
• Supervisor or management experience would be an advantage
• Able to build rapport with patients
• Tech savvy
• Must be calm, comfortable and confident at all times when talking to patients
• Maintain the high level of customer care expected by patients of the practice
• Ability to learn and want to develop

To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the 'Apply' link as soon as possible.

Role Summary

We are seeking an experienced and highly motivated Accounting Assistant Manager to join our Real Estate department in Cape Town. This key management role offers the opportunity to work within a dynamic and professional environment, reporting to senior leadership based in Jersey/South Africa. Strong leadership capabilities and the ability to operate independently are essential, as the role also involves the supervision and development of junior staff in the South African office.

Key Responsibilities

• Support the Manager or above by running a large portfolio of varied clients in a managerial capacity, ensuring that financial statements are prepared on a timely basis and liaising with admin teams to ensure deadlines and other requirements.
• Review annual financial statements prepared in accordance with FRS 102 or IFRS.
• Co-ordinate audits for client entities.
• Prepare or review management accounts, NAVs and annual financial statements, in accordance with FRS 102 or IFRS, for more complex client groups.
• Prepare or review and submit VAT/CIS returns where applicable
• Ensure that current accounting standards and best practice principles are applied to the accounts production process and kept current as such standards and principles develop
• Ensure that bank accounts and property manager reports have been reconciled in accordance with the Company’s procedures and that all reconciling items are satisfactorily resolved.
• Attend board meetings to present accounts and other client meetings to provide technical accounting support
• Ensure overall control of the accounting services provided to the allocated portfolio of clients, raising potential issues and roadblocks to the Directors as early as possible
• Provide on the job coaching and supervision to accounting team members.
• Maintain and develop good relationships with client personnel.
• Develop and maintain good staff relations generally in the Firm.
• Demonstrate strong accounting technical knowledge when dealing with admin teams, client personnel and auditors.
• Ensure that all work is conducted in accordance with Company internal procedures.
• Maintain the highest standards of confidentiality and security in terms of client affairs and papers.
• Monitor your own performance against personal and development targets.
• Monitor the performance of any staff allocated to you and bring any concerns to the attention of the relevant Director.
• Identify areas where further training is required and bring these to the attention of the Directors.
• Ensure compliance with the Company’s professional conduct, quality and ethical standards.
• Keep up-to-date with current industry issues, e.g. changes in legislation, relevant accounting standards.
• Establish credibility with clients.
• Oversee the quality of client services provided by direct reports.
• Be responsible for building and maintaining productive working relationships with clients.
• Establish, build and maintain relationships with external contacts.
• Ensure accuracy of billing.
• Ensure time sheets are up to date at all times.
• Produce and manage fee estimates and quotations where required.

Skills & Experience

• At least 2 years’ experience working in a similar organisation
• Experience in managing a team
• Hold a suitable professional qualification (CA(SA), SAIPA, ACCA)
• Strong communications skills to engage at all levels and develop internal and external business relationships
• Previous Real Estate accounting and experience.
• Preferably, candidates should have experience with Yardi.

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Supervisor - Assistant Manager

Responsibilities

• Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention.
• Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
• Communication: Excellent verbal and written communication skills to interact with team members and customers effectively.
• Adaptability: Ability to work in a 24x7 fast-paced environment and adapt to changing priorities.
• Lead and manage: Oversee the daily operations of the voice customer service and outbound call team, ensuring high-quality service delivery.
• Performance monitoring: Track and analyze team performance metrics, providing regular feedback and coaching to improve efficiency and effectiveness.

Qualifications we seek in you:

Minimum Qualifications / Skills:

Work Experience:

2 years of experience working on US financial services and Minimum of 4 years of experience in a voice role

Experience in managing a team and ability to train and process quality audit

Training and development: Develop training programs to enhance team skills and knowledge, fostering a culture of continuous improvement.

Customer satisfaction: Ensure customer inquiries and issues are resolved promptly and effectively, maintaining high levels of customer satisfaction.

Process improvement: Identify opportunities for process enhancements and implement strategies to optimize service delivery.

Reporting: Prepare and present regular reports on team performance, customer feedback, and operational challenges to senior management.

Qualifications:

• Experience: Relevant experience in a supervisory role within customer service or call center operations.
• Skills: Strong leadership, communication, and problem-solving skills. Proficiency in CRM software and call center technologies.
• Attributes: Ability to work under pressure, manage multiple priorities, and adapt to changing business needs.

Education Qualification:

• Graduate or Post Graduate in any field
• Advanced knowledge of MS Word & Excel.
• Ability to work in a fast-paced environment where standards of quality and timelines are established.
• High integrity to ensure compliance.
• Ability to work effectively in a team.
• Relevant experience with international IB/ OB Voice process

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Should you not receive a response within 30 days please consider your application unsuccessful

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

We are looking for professional, high-performance individuals with sound leadership and problem-solving skills to lead a team of Senior Associates. The goal is to create a customer-centric and high-performance culture through effective management of people, metrics, and projects, with the objective of generating and retaining business and revenue through continuous improvement.

Key Responsibilities Areas :

People

• Engage and support staff to achieve all KPIs through effective coaching and performance management, and develop career progression via internal development programs.

Stakeholder Management

• Ensure successful delivery of projects, programs, or activities by engaging with individuals, groups, or organizations affected by them.

Analytical

• Practice due diligence when interpreting and reporting data, and improve team performance and processes through insights that support a customer-centric environment.
• Maintain productivity by ensuring staff adhere to schedules and manage IR and payroll queries efficiently.

Qualifications

• Preferred: Tertiary qualification in management or relevant proven contact center experience.
• Proven track record of delivering client, customer, and business outcomes.
• At least 2 years’ experience in a contact center.
• WiNS rating and on the ‘L’ for one year.
• Managing a team of 12-14, either as part of a development opportunity or in a previous role.
• POE required or relevant proof of previous experience.
• Over 2 years’ experience in the BPO sector.
• Over 2 years’ experience in a management role.
• Experience managing omni-channel customer operations.
• HR process knowledge.
• Stakeholder management skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

Join a diverse and talented team

For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.

We’re a proudly local company with more than 4,600 employees and more than 287 stores across Canada and in 19 countries around the globe (100 stores).

Exclusive job perks

• 50% discount on all products;
• Flexible hours;
• Opportunities for advancement within the company;
• Being part of a family-owned business committed to the community;
• Performance bonuses (in-store sales or management position);
• Recognition program for years of service;
• Innovation program to encourage idea sharing;
• Referral bonus;
• Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends);
• Group insurance plan;
• Three (3) to five (5) paid personal days (depending on the position);
• Minimum of 2% employer contribution to your RRSP.

You’re the ideal candidate for us if:

• You have previous team management experience in a retail environment;
• You love clothing that celebrates feel-good femininity (like lingerie, sleepwear, and swimwear);
• You’re a natural leader who knows how to motivate a team;
• You’re sociable, a good communicator, and a strong team player;
• You listen to the needs of both your customers and your team;
• You set goals for yourself and always achieve them with the help of your team;
• You’re proactive and conscientious;
• You’re looking for a career that constantly offers new challenges;
• You’re open to working holidays and longer hours during busy periods (depending on your availability);
• You’re functionally bilingual (an asset).

What a typical workday looks like

As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards, and motivating your team to excel.

• Train your team members to provide strong customer support—teach them the best sales techniques and make sure they’re familiar with all product features;
• Provide customers with a warm welcome and help them find everything they’re looking for—answer their questions and explain the products (quality, materials, technical features);
• Coordinate store activities and tasks with the management team;
• Keep the store running smoothly and ensure your team provides outstanding customer service;
• Achieve your personal sales goals (don’t worry, our training will help you get there!);
• Share all necessary information with your team to achieve your joint sales goals.

Human resources:

• Mobilize your team and create a positive work environment that fosters the pursuit of excellence, while helping instill a sense of pride and belonging in being a part of the La Vie en Rose team;
• Bring our vision, mission, and brand culture to life on the job and share them with your team;
• Demonstrate leadership and act as an inspiring role model at all times;
• Build a high-performance team—recruit, prepare, and train the next generation of employees, and source the best candidates for the various roles;
• Manage team members’ absences/lateness.

Marketing and visual presentation:

• With the help of your team, create an attractive and inviting store based on our planograms;
• Stay on top of what the competition is doing;
• Reflect the brand image to build a steady and loyal customer base;
• Help with planning incoming orders and make sure visual displays are set up efficiently;
• Help maintain the look and cleanliness of the store and backstore;

Administration:

• Analyze sales, in-store traffic, and productivity reports and share the results with your team;
• Open and close your store;
• Respect and apply the policies and procedures of the various head office departments (we’ll explain everything to you!);
• Perform other duties where needed to support the team.

PERMANENT, FULL TIME

La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.

SA Metal Group requires a committed, hardworking, and motivated individual to join their Production team as an Assistant Manager in the Production Department. The successful applicant will be responsible for providing a professional, efficient, and accurate service to management by ensuring that materials are processed correctly, as well as managing the daily operations of the Production department, including supervision of staff and health and safety requirements within the department. This position reports to the Production Manager.

The Assistant Manager’s primary purpose is to provide management support within the Production department. This includes managing employees and various operations within the department. Responsibilities include, but are not limited to:

• Managing timesheet and attendance records
• Motivating the team
• Ensuring resources are used effectively to maximize productivity
• Checking that machinery and equipment are safe and in good working order
• Reporting faults to the necessary departments
• Planning daily commodities
• Ensuring adherence to standard operating procedures
• Ensuring the safe transportation of machinery and booking transport
• Identifying the need for preventative maintenance of machinery
• Planning processing of materials for specific requirements
• Attending safety and production meetings
• Facilitating Health & Safety Toolbox Talks
• Ensuring PPE regulations are followed before work begins
• Adhering to Health & Safety regulations in the department's safety file
• Ensuring employee task procedures are up to date and understood
• Verifying operators have necessary licenses and permits
• Maintaining general housekeeping

• Grade 12 certificate or equivalent
• 2-5 years supervisory experience
• Knowledge of maintenance planning
• Knowledge of production planning
• Knowledge of Health and Safety regulations
• Willingness to work overtime and night shifts as required
• Experience in physically demanding environments is advantageous

• Committed, hardworking, and self-motivated
• Strong interpersonal skills
• Ability to work under challenging conditions
• Effective communication skills (reading, understanding, and writing in English)
• Willingness to work overtime when needed
• Time management and organizational skills
• Professional work approach
• Ability to work independently and in a team
• High standards in execution

1. Manages and oversees a team of call center agents.
2. Motivates and supports agents through feedback and communication.
3. Measures KPI’s like inbound calls, call waiting, and call abandonment.
4. Assists with taking agents’ calls if they can’t handle the workload.
5. Improves quality of results by recommending changes.
6. Provides product/service information by answering questions and offering assistance.
7. Keep track of employee attendance, and make sure work procedures are complied with.
8. Assist in hiring and onboarding new employees.
9. Prepares monthly and annual performance reports.
10. Creates targets and goals for improvement.

1. Grade 12
2. Travel Background essential
3. GDS or similar system knowledge

Assistant Manager Finance page is loadedAssistant Manager Finance Apply remote type Hybrid locations Cape Town, Pier Place time type Full time posted on Posted 30+ Days Ago job requisition id JR-0009846

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Assistant Manager Finance

Key responsibilities

The brief description outlined above will involve the following specific duties:

Skills / experience

Recently qualified CA (SA) with:

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies.

Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own.

When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.