486 Customer Solutions jobs in South Africa

External Customer Solutions Consultant

Cape Town, Western Cape Kerston Foods CC

Posted 26 days ago

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Job Description

About our team and business at Kerston Foods:

As a leading force in the food distribution industry in the Western Cape, Kerston Foods thrives on innovation, sustainability, and visionary long-term strategies that set us apart. With an ever-expanding presence, a committed workforce, and an infectious team spirit, we're not just a company; we're a dynamic growth engine. When you join us, you step into a world where personal growth is nurtured, and where you have the freedom to shape, implement, and drive new ideas across our organization. At Kerston Foods, we encourage a culture of curiosity and accountability, where questioning is a superpower that leads to innovative solutions, ultimately enhancing our business operations.

Purpose:

Unearth sales opportunities in targeted markets through research and strategic wizardry. Shape a "sales journey" that transforms prospects into devoted customers. Add a dash of magic to increase customer loyalty and infuse marketing to create a memorable presence.

Responsibilities:

As an essential member of the team that leads and delivers sales expertise with a hands-on approach, you will contribute significantly to helping the company continue its path toward success by:

  • Market Exploration : Dive into market research, uncovering trends that make the culinary world tick.
  • New Customer Quests : Seek new customers, forging a dynamic sales journey based on prospects and potential success.
  • Existing Customer Growth : Identify growth opportunities within our existing customer base through sales analysis.
  • Funnel Wizardry : Craft and update our sales journey, capturing prospects and using progressive strategies for onboarding.
  • Marketing Alchemy : Utilize marketing tools to boost the Kerston Foods Brand's presence.
  • Planning & Insight: Analyse sales data and forecast future journeys.
  • Team Support : Collaborate with fellow adventurers, making our sales team even more formidable,

Requirements:

  • Minimum 2 years sales related experience with specific focus on customer relationship building.
  • Driver license required code B, and own reliable vehicle.

Qualifications:

  • Matric certificate
  • Any relevant certification would be beneficial.

Knowledge and skills:

  • Skills: Bring strong interpersonal and negotiation skills, be a collaborative wizard, and excel in communication, business acumen, and supply chain knowledge.
  • Proficiency in Microsoft Office and advanced Excel skills are crucial.
  • Personality: If you're an enthusiastic, optimistic, and energetic entrepreneurial spirit with mindful time management and a balanced approach, you're the perfect fit.
  • Previous experience in sales or interacting with customers.
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Customer Solutions Manager, Sub Saharan Africa

Cape Town, Western Cape Amazon

Posted 24 days ago

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Job Description

Description
Join our innovative cloud solutions team where you'll guide enterprise customers through their digital transformation journey. As a Customer Solutions Manager, you'll collaborate with diverse teams to create and implement strategic cloud adoption plans that drive business success.
About the Team
We are a global team dedicated to helping organizations realize their full potential through cloud technology. Our collaborative approach combines technical expertise with customer advocacy to deliver world-class support and solutions. We partner with organizations across industries, from emerging businesses to enterprise customers, supporting their mission-critical applications.
Key job responsibilities
- Design and implement customer success strategies aligned with business outcomes
- Foster relationships with stakeholders to ensure effective communication and collaboration
- Coordinate cross-functional teams to deliver comprehensive cloud solutions
- Monitor and report on customer adoption progress and success metrics
- Develop and maintain implementation roadmaps for complex technical initiatives
A day in the life
You'll collaborate with cross-functional teams to develop and execute customer success strategies. Your day might include facilitating strategic planning sessions, coordinating with technical teams on migration projects, and consulting with customers on their cloud adoption journey. You'll build relationships with stakeholders at all levels while ensuring alignment between business objectives and technical solutions.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
AWS Global Sales
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Basic Qualifications
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- 5+ years experience managing technical or engineering programs
- 3+ years of customer-facing experience working with executives and technical teams
- Demonstrated ability to coordinate cross-functional teams and deliver results
Preferred Qualifications
- Project management certification (PMP, SCRUM/Agile, SAFe)
- Experience with cloud services implementation and modernization projects
- Advanced degree in technology, business, or related field
- Experience in digital transformation initiatives
- Knowledge of cloud computing technologies and industry trends
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Technical Support Consultant

Pretoria, Gauteng TreasuryONE

Posted today

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The Technical Support Consultant is responsible for the day-to-day IT operations within the office, providing technical support to 60+ users. This role ensures the smooth functioning of IT systems, resolves desktop support queries, and assists with troubleshooting hardware, software, and network issues. The candidate should have knowledge of cloud environments such as Microsoft 365 & Azure, basic networking skills, and the ability to manage and maintain IT infrastructure.

RESPONSIBILITIES

Desktop Support & IT Operations

  • Provide first-line support to users for hardware, software, and networking issues.
  • Install, configure, and maintain desktops, laptops, and peripheral devices.
  • Support users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
  • Troubleshoot and resolve software and hardware-related issues promptly.
  • Maintain an up-to-date inventory of IT equipment and software licenses.
  • Monitor ticket box and assign tickets correctly and accurately and in a timely manner.

AI & Emerging Technology Support

  • Learn about and support the use of AI tools and automation technologies in daily workflows.
  • Provide basic guidance to users on how to leverage AI applications to improve efficiency.

Networking & Connectivity

  • Assist in troubleshooting network connectivity issues (LAN/WAN/Wi-Fi).
  • Ensure proper network configuration and support VPN and remote access users.
  • Work with the IT team to diagnose and resolve network-related problems.

Cloud & Security Management

  • Support and manage user accounts and permissions within Microsoft Azure.
  • Assist with cybersecurity measures, including antivirus updates and endpoint protection.
  • Enforce IT security best practices and company policies.

User Support & Training

  • Provide user training and support on IT systems and tools.
  • Maintain IT documentation, including user guides and troubleshooting steps.
  • Assist in onboarding new employees with IT setup and training.

COMPUTER SKILLS

  • Experience in desktop support and IT troubleshooting.
  • Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
  • Basic networking knowledge (IP addressing, DHCP, DNS, VPN, Wi-Fi troubleshooting).
  • Experience with Windows operating systems (Windows 10/11) and MacOSX.
  • Familiarity with cloud-based IT environments and remote desktop tools.

EDUCATION and/or EXPERIENCE

  • Relevant IT diploma or degree (e.g., Information Technology, Computer Science).
  • Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or CCNA (advantageous).
  • 1-3 years of experience in a desktop support or IT helpdesk role.

The list of Key responsibilities and job activities are not exhaustive. TreasuryOne Group of companies may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.

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Technical Support Engineer

Heidelberg, Gauteng SAF Aerogroup

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Get AI-powered advice on this job and more exclusive features.

COMPANY: Aero Support Force Africa (Pty) Ltd

LOCATION: Heidelberg

Are YOU a

VACANCY: Technical Support Engineer

COMPANY: Aero Support Force Africa (Pty) Ltd

REPORTING TO: Accountable Manager (AM) and Chief Engineer (CE)

LOCATION: Heidelberg

Are YOU a detail-driven problem solver with a passion for aviation ? Join us as a Technical Support Engineer , where you'll coordinate heavy maintenance, forecast parts and defect trends, and drive operational readiness across multiple aircraft types. Its your time to lead from the ground and keep us soaring.

Why build your career as a Technical Support Engineer with us?

  • Play a key role in keeping our fleet mission ready through expert planning and coordination of aircraft maintenance.
  • Gain hands-on experience with heavy maintenance operations and trend analysis.
  • Working alongside a dynamic, cross-functional team dedicated to safety, compliance, and operational excellence.
  • Advance your career with a company that values precision, innovation, and your professional growth.


KEY JOB RESPONSIBILITIES:

  • Research and Advisory: Conduct research and provide recommendations on parts, tooling, and material requirements for aircraft maintenance projects, including heavy maintenance tasks such as 500-hour inspections, ensuring compatibility and compliance with OEM specifications.
  • Technical Enquiries and Claims: Prepare, submit, and follow up on Technical Enquiries (TEs) to OEMs and suppliers, and manage Power-by-Hour (PBH) and support by the hour (SBH) claims related to heavy maintenance and routine checks.
  • Work Scope and Project Planning: Develop detailed work scopes, project plans, and schedules for maintenance activities, including heavy maintenance (e.g., 500-hour inspections, G-checks, and refurbishments), upgrades, and configuration changes as requested by the AM and CE.
  • Material Management: Forecast annual parts and material requirements for routine and heavy maintenance tasks, source alternative solutions for parts and tooling, and coordinate with the Procurement Controller and Logistics team to ensure timely availability.
  • Trend Analysis and Reporting: Produce monthly parts and defect trend reports to identify recurring issues, enable preplanning for parts procurement, and plan remediation strategies for identified trends.
  • Manpower Planning: Assess and plan manpower requirements for maintenance projects, including heavy maintenance tasks like 500-hour inspections, ensuring optimal allocation of skilled personnel for all maintenance activities.
  • Tool and Equipment Management: Identify, source, and manage tooling requirements for maintenance tasks, including specialized tools for heavy maintenance and 500-hour inspections, and research or manufacture alternative tooling solutions when necessary.
  • Production Planning and Management: Oversee the planning and execution of maintenance production schedules, including heavy maintenance cycles such as 500-hour inspections, ensuring efficient workflows, minimal downtime, and adherence to project timelines. Provide daily, weekly and monthly reports on projects.
  • Deployment Support: Provide planning and solutions for the setup of new aircraft deployments, including logistics, manpower, and equipment coordination for both routine and heavy maintenance requirements.
  • Technical Subscriptions and Data Management: Manage and update technical subscriptions, including downloading and updating Nav data and Cockpit Voice and Flight Data Recorder (CVFDR) downloads for various aircraft, ensuring compliance during heavy maintenance checks.
  • Compliance and Documentation: Ensure all planning and maintenance activities, including 500-hour inspections, comply with Aircraft Maintenance Manuals (MM), Illustrated Parts Catalogs (IPCs), Service Bulletins (SBs), and Airworthiness Directives (ADs).
  • Cross-Functional Support: Provide technical research and support to the Accountable Manager, Chief Engineer, manage implementation of modification, engaging with suppliers, design organizations and getting mod approval from SACAA.


CRITICAL REQUIREMENTS:

  • Technical Expertise: Extensive knowledge of Aircraft Maintenance Manuals, Illustrated Parts Catalogs, Service Bulletins, and Airworthiness Directives, with specific expertise in planning for heavy maintenance tasks like 500-hour inspections.
  • System Knowledge: High-level understanding and experience in mechanical and avionics systems, with specific expertise in AS330, AS332, or H225 aircraft (advantageous).
  • Analytical Skills: Ability to analyze parts and defect trends and produce actionable reports to support preplanning and remediation efforts.
  • Communication: Strong verbal and written communication skills to liaise with OEMs, suppliers, and internal teams, and to present trend reports effectively.
  • Team Collaboration: Ability to work effectively in a team environment and coordinate with cross-functional departments.
  • Independence: Capability to work with minimal supervision, demonstrating initiative and problem-solving skills.


QUALIFICATIONS AND EXPERIENCE:

The following is essential for this position:

  • Qualified Aircraft Mechanic or Avionics Technician.
  • Licensed Aircraft Maintenance Engineer (preferred).
  • Comprehensive knowledge of aircraft maintenance processes, including heavy maintenance inspection protocols.
  • Proficiency in production planning, resource management, and data analysis tools for trend reporting.
  • Minimum of 10 years experience in aircraft maintenance, with experience in heavy maintenance, refurbishments, aircraft upgrades, or configuration changes considered an advantage.


Working Conditions

  • Office-based with frequent visits to maintenance facilities or deployment sites, particularly during heavy maintenance cycles.
  • May require flexibility to accommodate project deadlines or urgent maintenance needs, including those related to 500-hour inspections and trend remediation.


Are you ready to start building your future?

Join us and transform your potential into real success!

The above position will be filled in accordance with the Recruitment and Selection Policy to achieve the Groups Objectives

and Goals. Should you not receive a response within 2 weeks, please consider your application unsuccessful.

Applicants must submit their CV by Friday, 11 July 2025 .

This summary and its contents are the sole property of Starlite Aviation Group. Any unauthorised reproduction or modification of this information and contents without the express written permission from Starlite Aviation Group is prohibited and may result in legal action.

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Airlines and Aviation

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Technical Support Representative

Johannesburg, Gauteng LexisNexis Risk Solutions

Posted 4 days ago

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Job Description

Technical Support Representative page is loadedTechnical Support Representative Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id R46662

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

  • Bachelor’s degree in a technical field or equivalent experience.

  • 1-2 years job related experience.

  • Experience with software support (technical troubleshooting and usability support)

  • Experience with internet troubleshooting and website support

  • Experience with supporting accounting applications a plus.

  • Experience with enterprise technical support including software, hardware, and enterprise systems a plus.

  • Experience with support account/billing related assistance a plus.

  • Ability to adapt and multi-task to support incoming calls, email, chat, etc.

  • Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.

  • Ability to work with difficult customers and diffuse frustrating situations.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on 1. .

Please read our Candidate Privacy Policy .

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Junior Technical Support

Durban, KwaZulu Natal Africa Health Research Institute NPC

Posted 6 days ago

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Time left to apply: End Date: September 2, 2025 (12 days left to apply)

Job Requisition ID: JR100542

Description:

To provide maintenance and technical support to the facilities department, particularly laboratory work to ensure the smooth operation of laboratories and their supplies, including LN2 and CO2 plants. The Junior Technical Support will collaborate closely with the senior technician to uphold high standards of technical support offered to the organization.

Overview of Duties:
  1. Laboratory Equipment Maintenance: Perform routine maintenance, inspections, and calibration of laboratory equipment including bio-safety cabinets, centrifuges, pipettes, incubators, freezers, ULTs, etc.
  2. Bio-safety Level 2 & 3 Laboratories: Knowledge of bio-safety practices and standards. Ensure proper functioning and cleanliness of laboratories, including decontamination procedures.
  3. Maintenance Planning: Assist with planning, providing suggestions and solutions for plant/machine/equipment malfunctions in accordance with FM maintenance standards.
  4. Setup and Commissioning: Assist with setup and commissioning of plant/machine/equipment and guide proper use of laboratory equipment.
  5. Liquid Nitrogen Plant: Assist in maintenance and operation, ensuring client LN2 supply demands are met.
  6. Troubleshooting: Repair equipment malfunctions in coordination with external service providers if needed.
  7. Waste Disposal: Oversee proper disposal of biohazardous waste.
  8. Spare Parts Monitoring: Maintain laboratory equipment spares according to FM standards.

Note: The candidate will be expected to work overtime when required.

Minimum Qualifications:
  • Electrical N3
  • HVAC or Refrigeration Certificate
Minimum Experience:
  • At least 3 years’ experience in Medical/Scientific Laboratory facilities or equivalent.
  • Experience in refrigeration maintenance.
  • Experience working in a Bio-Hazard Research Facility.
  • Experience with Microbiological Safety Cabinets, Fume Cabinets, and Class III Isolators is an advantage.
Knowledge and Abilities:
  • Understanding of national and international industry standards.
Skills Required:
  • Excellent organizational and interpersonal skills.
  • Knowledge of laboratory equipment, refrigeration, and applicable codes.
  • Ability to read wiring schematics, specifications, and manufacturers’ literature.
  • Organized, proactive, and committed to completing projects.
  • Ability to plan, organize, and meet deadlines.
  • Systematic, careful, dependable, and friendly.
  • Excellent problem-solving skills.
  • Strong oral and written communication skills.
  • Ability to work independently with minimal supervision.
Worker Type:

Employee

Application Closing Date:

September 2, 2025

Only shortlisted candidates will be contacted. If you do not hear within 14 days of the closing date, consider your application unsuccessful.

About Us

Africa Health Research Institute (AHRI) aims for optimal health and well-being of under-resourced populations. Based in KwaZulu-Natal, South Africa, AHRI conducts population, basic, translational, social, and clinical sciences research. We collaborate globally and prioritize training the next generation of African scientists. Our values include ubuntu, transformation, leadership, innovation, excellence, and collaboration.

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Technical Support Representative

Johannesburg, Gauteng LexisNexis

Posted 10 days ago

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Job Description

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

  • Bachelor’s degree in a technical field or equivalent experience.
  • 1-2 years job related experience.
  • Experience with software support (technical troubleshooting and usability support).
  • Experience with internet troubleshooting and website support.
  • Experience with supporting accounting applications a plus.
  • Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
  • Experience with support account/billing related assistance a plus.
  • Ability to adapt and multi-task to support incoming calls, email, chat, etc.
  • Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
  • Ability to work with difficult customers and diffuse frustrating situations.
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About the latest Customer solutions Jobs in South Africa !

Specialist, Technical Support

Johannesburg, Gauteng Standard Bank of South Africa Limited

Posted 14 days ago

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Job Description

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, Simmonds Street

To design, develop, and maintain mainframe applications to maintain the stability, security, and efficiency of mainframe systems. Perform analysis, testing, debugging, and troubleshooting of mainframe software applications. Create technical documentation and user manuals to support mainframe applications.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Technology Operations / Infrastructure Production
Technology
5-7 years
5-7 years’ experience with full software development lifecycle (SLDC), within systems development, implementation and maintenance / enhancements of solutions in the corporate sector organisation.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

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Technical Support Specialist

Cape Town, Western Cape Precium

Posted 14 days ago

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Job Description

Technical Support Specialist

What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.

The problem Precium is solving:

Global businesses want to grow across the continent but broken payment experiences, regulatory minefields, and infrastructure gaps get in the way.

Precium helps global brands reduce payment failures, navigate local regulations, and get paid, reliably and at scale.

We build payment infrastructure that reduces friction, increases revenue, and ensures compliance without compromising performance.

From reconciliation to payouts, we handle the complexity so our clients can operate with confidence.

Our clients include South Africa’s biggest enterprises and some of the world’s most recognisable consumer brands. We're backed by global investors like QED Investors, Partech, and SpeedInvest, and we’re building for scale, for depth, and for the long term.

We’re a team of builders who care about craft, rigour, and impact. We value the effort it takes to do hard things well and we’re excited by the opportunity to shape how the world does business in South Africa.

We give global brands the infrastructure, insight, and control they need to grow in South Africa.

The role

We're seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.

If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.

Why this role matters:

As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.

Why Precium

At Precium, ambition is expected. We believe this is what it takes to build something that lasts.

  • Partner with some of the world’s most ambitious merchants and orchestrators as they expand into South Africa.
  • Build from first principles whether you're designing a system, solving a client problem, or rewriting a process.
  • Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
  • Competitive salary, ESOP, and benefits.

Who you are

You’re a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. You’re motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You don’t need hand-holding, but you value open feedback and being part of a strong, honest team.

The ideal candidate will possess:

  • Technical Troubleshooting – Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
  • API Knowledge – Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
  • Coding Languages – Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
  • Incident Management – Experience managing and resolving platform incidents, including escalating issues to engineering teams.
  • Payments Industry Familiarity – Understanding of payment gateways, transaction processing, and related technologies.

Key responsibilities

  • Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
  • Diagnose and troubleshoot integration issues between Precium's platform and merchant systems.
  • Monitor the platform to identify and address transaction failures and system performance issues.
  • Manage engineering escalations, collaborating closely with developers for timely solutions.
  • Assist with card data and vault migrations, ensuring smooth customer transitions.
  • Offer support and guidance as the escalation point for unresolved technical issues.
  • Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.

Challenges you’ll need to solve

  • Tackle complex technical issues in a fast-paced environment where precision is key.
  • Serve as a knowledge resource and escalation point for internal and external stakeholders.
  • Balance multiple support priorities while maintaining a high standard of customer service.

How we work

At Precium we follow 5 guiding values. These values underpin our day-to-day, guide our decision making both externally and internally and describe who we are.

  • We spell Client with a capital C
  • We speak and seek truth and transparency
  • We are here to win the match together
  • We continuously level up
  • We take action

Job details

  • Cape Town based (Min 1 day in office)
  • Preferred start date: 1st June 2025
  • Role budget: Disclosed in intro call
  • Contractor or permanent: Permanent

This is a chance to do your best work and help lead Precium’s next chapter of growth as we shape how global merchants do business in South Africa.

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Technical Support Representative

Johannesburg, Gauteng RELX

Posted 14 days ago

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Job Description

Join to apply for the Technical Support Representative role at RELX .

Description

This position provides high-quality telephonic technical support and problem resolution to customers daily, aiming to meet or exceed department objectives to protect and increase LexisNexis revenues. The role involves initiating escalation processes for unresolved issues and utilizing skills from training, education, or certifications to fulfill responsibilities. It also includes assisting with account-related issues such as ID/password recovery, billing, and general account services. Experienced representatives are expected to share their knowledge to improve team performance, working collaboratively in a team environment.

Qualifications
  • Bachelor’s degree in a technical field or equivalent experience.
  • 1-2 years of relevant experience.
  • Experience with software support, including troubleshooting and usability support.
  • Experience with internet troubleshooting and website support.
  • Supporting accounting applications is a plus.
  • Experience with enterprise systems, hardware, or billing support is a plus.
  • Ability to multitask across calls, emails, and chat support.
  • Quick understanding of key terms for troubleshooting.
  • Ability to handle difficult customers and de-escalate situations.

RELX is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, creed, religion, sex, national origin, or other protected characteristics. For accommodations, contact or call 1. .

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