What Jobs are available for Customer Solutions in South Africa?

Our Company:
At we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you

, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how 's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, and Fanatics visit

Your Role at
The Customer Solutions Specialist is responsible for providing world-class customer service through ticketing and live chat. This role focuses on efficiently addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The Specialist will adhere to global service standards, ensuring that every customer interaction is handled professionally and in line with company expectations for quality and support.

The Customer Solutions team is part of the broader Customer Engineering team, whose responsibility is to ensure a high-quality user experience and drive user retention. Our global Customer Solutions team comprises Customer Solutions Specialists who provide 24/5 product support coverage while continuously finding ways to improve our user experience and operational efficiencies.

What You'll Do:

• Provide prompt, professional support through 's ticketing system and live chat, resolving customer inquiries and technical issues.
• Adhere to global and regional KPIs and quality standards to ensure consistency in service delivery.
• Support hours include 9:00 - 18:00 Monday-Friday but weekend/after hours work can be requested.
• Maintain high customer satisfaction by resolving issues quickly, providing clear solutions, and delivering a professional, empathetic service experience.
• Utilize product knowledge and troubleshooting skills to deliver accurate solutions and clear explanations to clients, ensuring adherence to company policies and service standards.
• Collaborate with team members and internal departments as needed to resolve customer issues and share best practices and learnings to foster continuous improvement across the team.
• Stay updated on product features and service changes, participate in training sessions, and seek opportunities for self-development to enhance technical expertise and support performance.
• From time to time, support cross-functional projects aimed at enhancing customer support processes, improving product features, or implementing new initiatives.
• Contribute insights from customer interactions and collaborate with teams to help optimize service delivery.

What You Have:

• Proven experience in customer support or a similar customer-facing role, manage customer inquiries and resolve issues effectively.t
• Familiarity with ticketing systems, team collaboration tools (e.g., Slack), and basic dashboard or reporting tools.
• Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers and team members
• Problem-solving abilities with a focus on resolving customer issues efficiently and professionally.
• Ability to work independently, prioritize tasks, and manage multiple issues in a fast-paced environmen
• Experience working in a customer support role, with an understanding of common customer pain points and service-level expectations.
• Familiarity with concepts like API, FTP, SQL, Javascript, and HTML, as well as basic business accounting is a plus, but not essential.
• "Knowledge of affiliate marketing platforms or marketing software is a plus, but not essential.
• Familiarity with customer support best practices or customer success principles is beneficial.

Nice to have:
Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

• Hybrid, Casual work environment

• Responsible PTO policy

• Take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both

• Training & Development

• Learning the advanced partnership automation products

• Medical Aid and Provident Fund

• Group schemes with Discovery & Bonitas for medical aid

• Group scheme with Momentum for provident fund

• Restricted Stock Units

• 3-year vesting schedule pending Board approval

• Internet Allowance

Fitness club fee reimbursements
Technology stipend
is proud to be an equal opportunity workplace.
All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we're looking for the right people to help us maintain – and grow it. People like you.
*Role Context *
To provide a service in the management and daily control of all DHL functional Sites for a Major Account Customers, including the processing of inbound and outbound shipments and daily reporting according to the DHL network standards.

Key Responsibilities
Quality

• To integrate quality into the business by ensuring that every Customer contact is a demonstration of absolute dedication towards providing first-time ideal solutions for the satisfaction of Customer's immediate and future needs.
• To ensure compliance with the In-house Standard Operating Procedure.
• To implement and maintain ISO and Global SOP standards at the in-house offices at all times.

Operations
Outbound

• To ensure that all shipments are collected within the agreed cut-off times.
• Collected shipments are processed according to the DHL network standards.
• Consultations of the Service Directory on all export shipments to ensure DHL network compliance.
• All air waybills collected are fully FSDC compliant. To ensure that all shipments are coded to the correct 3-letter IATA code.
• Relevant documentation for WPX shipments is identified, processed and attached to the shipment, and the necessary pre-alert process is completed per shipment/destination. This is to ensure all paperwork is provided to permit completion of all necessary customs formalities.
• Ensure that the necessary departments are notified of any VAS shipments, and the necessary pre-alert process is completed per shipment/destination.
• Relevant security checks are performed on 20% of outbound material for account holding customers, and the necessary checkpoints are captured, and security stickers are placed on the shipment. Relevant security checks are performed on 100% of outbound material for cash account customers, and the necessary checkpoints are captured, and security stickers are placed on the shipment.
• All relevant checkpoints are captured and generated on either ECIS or on a GCA7 scanner and that all data is transmitted via the scanner or ECIS according to the operations business rules.
• To ensure that high priority or high value shipments aremonitoredand pro-actively managed. To ensure that the Customer is educated with theassistanceof the Sales Representative of the cut-off times for the in-house and the transfer of material from the in-house to either a Service Centre or Gateway.
• This is to ensure that all material reaches the relevant Gateways in time to meet the scheduled outbound flights and that transit times quoted are achieved.
• Monitor all DG shipments and enforce guidelines.

Administration

• Ensure adequate stock of operational supplies is always available.
• Monitor use of stock and act on abnormal consumption – ensure that stock given to customer is used for DHL shipments only.
• Ensure that AWBs are billed on the correct account numbers.
• Assist credit control with any account queries or discrepancies.
• Liaise with the customer's finance department to ensure speedy processing of payments and provide any documentation requested.
• Ensure that paperwork is filed and archived according to ISO procedures.
• Check requisitions are to be completed for In-house expenses. This must be forward to the In-House Manager / Team Leader to be processed for payment.
• MCT emails are to bemonitoreddaily and closed within the 4hr SLA Period
• SPARK is to be monitored and updated timeously to ensure Global KPI's are met.
• Transit Reports are to be updated daily.
• Waybills and paperworkneedto be signed by customers where there is no Implant Agreement in Place
• HS Codes are to be inserted on the commercial invoice.
• Ensure correct shippers References are inserted i.e. PO Numbers, Cost Centre numbers, Passport numbers etc.

Security

• Security checking shipments of a suspicious nature and following all security procedures.
• Ensure that network security and operations procedures, and any additional local requirements, are strictly adhered to in order to guarantee network and shipment integrity.
• Ensure that the correct procedures are followed when identifying a DG, (dangerous goods), shipment.
• Ensuring all cash shipments have security inspection scans.

Operations Performance and Reporting

• To ensure that all data is captured and generated according to operations business rules.
• All checkpoints captured must be transmitted within one hour according to the operations business rules.
• All data captured must be accurate and comply with network standards.
• Feedback on any identified operations performance issues must be sent to the correct departments and actions must be taken to reduce or stop the occurrence of these issues.
• Accurate and timely reporting on issues regarding performance levels, network standards and areas of improvement.
• Monitor key performance against network standards and take corrective action if performance falls below communicated targets.
• Liaise with IT and Services to make optimum use of IT systems available to control and improve productivity.
• Ensure input timeliness, monitor availability of shipment data and communicate shortfalls in performance to the In-house Operations Manager and Services.
• Monitor OPS performance for the In-house group against scorecard targets; and ensure that actions to reverse identified areas of under-performance are implemented.
• To provide the onsite operative with accurate operational data in line with the operations scorecard, and to work with the onsite operative to address issues highlighted by the data provided by the ZA Services department.
• To analyze these reports and to take corrective action on service and operational issues identified.
• To interpret and utilize the results and motivate and improve levels of performance within the onsite operation.
• Security checking shipments of a suspicious nature and following all security procedures.
• Ensure that network security and operations procedures, and any additional local requirements, are strictly adhered to in order to guarantee network and shipment integrity.
• Ensure that the correct procedures are followed when identifying a DG, (dangerous goods), shipment. Ensuring all cash shipments have security inspection scans.

Minimum Requirements
Education & experience

• Matric
• Valid driver's licence
• Reliable Transport
• PC Literacy (Office suites)
• Security and ITC clearance
• DHL Experience / Knowledge of the DHL Network
• Systems knowledge (ECIS, GSD, SHERLOC, CSV, MYDHL+, Global Imaging, SPARK, MCT)
• Customer Service and Customer Facing Experience

We are looking forward to your application.

At we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you

, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how 's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, and Fanatics visit

The Customer Solutions Specialist is responsible for providing world-class customer service through ticketing and live chat. This role focuses on efficiently addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The Specialist will adhere to global service standards, ensuring that every customer interaction is handled professionally and in line with company expectations for quality and support.

The Customer Solutions team is part of the broader Customer Engineering team, whose responsibility is to ensure a high-quality user experience and drive user retention. Our global Customer Solutions team comprises Customer Solutions Specialists who provide 24/5 product support coverage while continuously finding ways to improve our user experience and operational efficiencies.

• Provide prompt, professional support through 's ticketing system and live chat, resolving customer inquiries and technical issues.
• Adhere to global and regional KPIs and quality standards to ensure consistency in service delivery.
• Support hours include 9:00 - 18:00 Monday-Friday but weekend/after hours work can be requested.
• Maintain high customer satisfaction by resolving issues quickly, providing clear solutions, and delivering a professional, empathetic service experience.
• Utilize product knowledge and troubleshooting skills to deliver accurate solutions and clear explanations to clients, ensuring adherence to company policies and service standards.
• Collaborate with team members and internal departments as needed to resolve customer issues and share best practices and learnings to foster continuous improvement across the team.
• Stay updated on product features and service changes, participate in training sessions, and seek opportunities for self-development to enhance technical expertise and support performance.
• From time to time, support cross-functional projects aimed at enhancing customer support processes, improving product features, or implementing new initiatives.
• Contribute insights from customer interactions and collaborate with teams to help optimize service delivery.

• Proven experience in customer support or a similar customer-facing role, manage customer inquiries and resolve issues effectively.t
• Familiarity with ticketing systems, team collaboration tools (e.g., Slack), and basic dashboard or reporting tools.
• Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers and team members
• Problem-solving abilities with a focus on resolving customer issues efficiently and professionally.
• Ability to work independently, prioritize tasks, and manage multiple issues in a fast-paced environmen
• Experience working in a customer support role, with an understanding of common customer pain points and service-level expectations.
• Familiarity with concepts like API, FTP, SQL, Javascript, and HTML, as well as basic business accounting is a plus, but not essential.
• "Knowledge of affiliate marketing platforms or marketing software is a plus, but not essential.
• Familiarity with customer support best practices or customer success principles is beneficial.

• Hybrid, Casual work environment
• Responsible PTO policy
• • Take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both
• Training & Development
• • Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• • Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• • 3-year vesting schedule pending Board approval
• Internet Allowance

Fitness club fee reimbursementsTechnology stipend

is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-NK1

As the Senior Director of Global Customer Support, you will be a strategic cornerstone of our entire customer experience ecosystem. Reporting to the VP, you will serve as the most senior leader for our support function (chat, email, and phone support), taking full ownership of architecting and leading a world-class, global organization. Your mission is to build a customer-centric culture that not only resolves issues with speed and precision but also delights and empowers our users at every opportunity.

This is more than a leadership role; it's an opportunity to shape the future of how the company engages with its customers. You will be a manager of managers, guiding and developing leaders across the US, South Africa, and our EMEA/APAC offices. You are the architect of the system, the champion of the culture, and the leader who will ensure our support organization is a key driver of customer loyalty and long-term success.

• Strategic Leadership: Develop and execute a cohesive global support strategy that aligns with company objectives, focusing on scalability, efficiency, and an unparalleled customer experience.
• Team Building & Development: Lead, mentor, and inspire a global team of support managers and individual contributors. Champion a culture of high performance, continuous learning, and psychological safety across diverse cultural backgrounds.
• Operational Excellence: Design and implement scalable systems, processes, and workflows to optimize the support function. Own all key support metrics, from CSAT and resolution time to team engagement and budget efficiency, using data to drive decisions and improvements.
• Change Management: Masterfully lead the organization through change, whether it's rolling out new technologies, adapting support models, or integrating new processes. You will build buy-in, listen to feedback, and foster a culture of experimentation and resilience.
• Cross-Functional Collaboration: Serve as the ultimate voice of the customer to internal teams, including Product, Engineering, and Sales. Build strong feedback loops to ensure insights from the front lines are used to improve our platform and services.
• Global Unification: Actively work to break down regional silos, creating a single, unified global support team that shares best practices, supports one another, and operates with a "one team" mentality.
• Technology and Product Partnership: Act as a key stakeholder and partner on support-specific technology initiatives, including the re-design of support interfaces and the development of our internal AI support solutions. You will champion these changes with your teams, ensuring their feedback is incorporated and that new tools are adopted effectively to enhance both the agent and customer experience.

• Experience: 10+ years of experience in customer support/service, with 5+ years in a senior leadership role (Director level or equivalent).
• Global Leadership: Proven success leading geographically distributed, multi-cultural teams.
• Systems Thinking: Demonstrated experience in architecting and scaling the operational components of a support organization, including ticketing systems, knowledge bases, and workforce management.
• Inspirational Leadership: You are an inspiring and charismatic leader who can articulate a compelling vision and rally a diverse team around it. You lead with empathy and enthusiasm, and people genuinely want to work for you.
• Customer Obsession: An obsessive passion for customer satisfaction and service excellence. You constantly think about how to improve the customer journey.
• High Emotional Intelligence: A natural ability to build trust, navigate complex interpersonal dynamics, and foster strong relationships across all levels and cultures.
• Player-Coach Mentality: You possess executive presence and are a strong strategic thinker, but you are not afraid to roll up your sleeves and dig into the details when needed to solve a problem or coach a team member.

About
is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—
Performance
(affiliate),
Creator
(influencer), and
Advocate
(customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on to power more than 225,000 partnerships that deliver measurable business results.

Your Role at

:
As a Customer Solutions Specialist, you'll be at the heart of our customer experience — helping brands and publishers get the most out of the platform. You'll troubleshoot issues, optimize workflows, and ensure every client interaction feels seamless and supported. You'll join a global team of Customer Solutions Specialists who provide 24/5 product support coverage while continuously improving our user experience and driving operational excellence.

What You'll Do:

• Provide world-class client support during US EST hours (1 pm–11 pm SAST), ensuring timely and effective responses to all client needs.
• Act as the first point of contact for clients, diagnosing and resolving platform issues through in-app chat and ticket systems.
• Investigate and troubleshoot user challenges by replicating client experiences, testing features, and identifying root causes.
• Collaborate with cross-functional teams to enhance client satisfaction and continuously improve platform performance.
• Partner with senior team members to drive operational efficiencies, streamline workflows, and ensure alignment across teams.
• Stay up to date on new features and product updates to proactively help clients maximise the value of the platform

What You Bring:

• 2+ years of experience in Front-End Web Development or Technical Customer Support, ideally within a SaaS environment.
• Strong technical troubleshooting skills and a proven ability to simplify complex issues for non-technical users.
• A solid understanding of the Affiliate Marketing ecosystem and how businesses use digital platforms to drive growth.
• Comfortable working with tools and concepts like APIs, FTP, SQL, JavaScript, and HTML. Analytical mindset with the ability to interpret data and uncover actionable insights.
• Excellent communication skills — you can translate technical details into clear, engaging explanations.
• Highly organized and detail-oriented, able to manage priorities and deliver high-quality support under pressure.
• A customer-first approach — you advocate for client needs and care deeply about delivering an exceptional experience.
• Curious and resourceful, with a genuine appetite for learning as the product and business evolve

Nice to
Have:
Affiliate & Partnerships Industry Fundamentals Certification
by PXA
Benefits and Perks:
At , we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.

• Medical Aid and Provident Fund

• Group schemes with Discovery & Bonitas for medical aid

• Group scheme with Momentum for provident fund

• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.

• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
• Fitness Club Reimbursement
• Internet Allowance

Note: Benefits may vary by location and are subject to local regulations.
is proud to be an equal opportunity workplace.
All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
_Hybrid

Our Company:
At we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you

, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how 's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, and Fanatics visit

Your Role at
As a Customer Solutions Specialist, you will be an platform expert enabled to provide world-class customer support. You will assist our clients on how to best use our platform to manage their Partnerships Channel. Engage with a wide range of clients (from small publishers to multinational brands) via our in-app live chat and ticket system. Collaborate within your team and with other teams across the globe using a selection of tools to craft solutions to clients' issues. Your daily role will be to provide support for account setup, platform usage as well as finance questions. You will have the opportunity to troubleshoot technical issues and the ability to escalate to other teams where applicable. Your curiosity and drive will be needed to continuously learn about 's platform and our clients' partnership marketing efforts.

The Customer Solutions team is part of the broader Customer Engineering team, whose responsibility is to ensure a high-quality user experience and drive user retention. Our global Customer Solutions team comprises Customer Solutions Specialists who provide 24/5 product support coverage while continuously finding ways to improve our user experience and operational efficiencies.

What You'll Do:

• Support during US EST time zone (1 pm to 11 pm SAST)
• Be the first point of contact when a client has a problem using the platform.
• Engaging with our users via in-app chat and ticketing system
• Investigating and troubleshooting user and platform issues, including replicating the client's experience, testing features, and gathering information
• Learning how to best assist our client's business through the best use of the platform and new features as they are developed
• Manage support cases to ensure issues are recorded, tracked, and resolved in a timely manner.
• Liaise with a diverse group of professionals across multiple teams.
• Be involved in cross-functional projects aimed at improving a delightful customer experience with operational efficiency.
• Work with the Senior team to drive operational efficiencies, change, and alignment with internal teams.

What You Have:

• 2+ years experience in one of the following: Front End web development and Technical Customer Support
• Proven track record of solid technical troubleshooting skills
• University Degree in Computer Science or Mathematics
• Experience in customer support/service within the SaaS world
• Understand the Affiliate Market EcoSystem
• Basic understanding of how business processes work to empathize with what our clients are trying to get done on our platform
• "Superuser" level understanding of the internet - Google-Fu master
• Detail-oriented, able to effectively prioritize tasks, triage conflicting issues with solid time management
• Customer-centric, willing to be an advocate for your client's needs and a passion for providing a great customer experience
• Excellent verbal and written communication skills
• Able to break down complex topics into digestible explanations
• The ability to analyze data for insights
• A quick thinker and problem-solver with the ability to pivot when needed
• A self-starter that can work autonomously as well as in a team, and knows how to get stuff done
• Resourceful and able to teach oneself and find an answer
• Hungry to learn and continuously grow your knowledge as the Product/Business evolves
• Familiarity with concepts like API, FTP, SQL, Javascript, and HTML
• Familiarity with Excel or QuickBooks
• A tertiary qualification in customer service or digital marketing is beneficial

Nice to have:
Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

• Hybrid, Casual work environment

• Responsible PTO policy

• Take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both

• Training & Development

• Learning the advanced partnership automation products

• Medical Aid and Provident Fund

• Group schemes with Discovery & Bonitas for medical aid

• Group scheme with Momentum for provident fund

• Restricted Stock Units

• 3-year vesting schedule pending Board approval

• Internet Allowance

Fitness club fee reimbursements
Technology stipend
is proud to be an equal opportunity workplace.
All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Role Description

This is a full-time on-site role located in the Kya Sands, Randburg. The Customer Service Technical Support role involves providing exceptional customer support, ensuring customer satisfaction, managing phone etiquette, and delivering outstanding customer service experiences. Day-to-day tasks include responding to customer inquiries, resolving technical issues, and maintaining a high level of customer experience through effective communication and technical expertise.

Qualifications

• Excellent Phone Etiquette and ability to handle customer interactions professionally
• Strong focus on delivering a positive Customer Experience
• Technical knowledge is a must
• Basic electronics is a plus
• Strong problem-solving skills and ability to work under pressure
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team

Job Description
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today

Apply

• A technical qualification in a relevant field is a plus, but extensive practical experience is highly valued

• Proven, hands-on experience in the coatings industry.
• Advanced practical skill in spray painting and other coating application techniques.
• A thorough understanding of product mixing ratios, viscosity, and solids content.
• Proficiency in using metric measurements and technical tools to assess coating properties (e.g., wet/dry film thickness gauges, gloss meters).
• A strong eye for the aesthetics of coatings, including an ability to critically assess colour, gloss, texture, and identify defects.
• The ability to accurately understand and interpret customer and salesperson requests and translate them into technical actions.
• Excellent problem-solving skills with the ability to troubleshoot application issues on-site.

• Accompany Business Development Managers and Key Account Managers to customer sites to provide expert technical support.
• Translate customer and sales team requests into practical technical solutions and product recommendations.
• Precisely prepare high-quality product samples for customer evaluation and for the showroom.
• Draft clear and accurate product specifications and technical data sheets for internal and external use.
• Assist the R&D team by testing new products and formulations, providing detailed, practical feedback on performance and usability.
• Proactively suggest improvements for existing products and application processes.
• Maintain the company showroom.
• Act as the key technical liaison between customers, the sales team, and our lab chemists, clearly communicating product-related issues and customer requirements.