261 Customer Service Team Management jobs in South Africa

• Provide support and assistance to customers either via the phone or email
• Provide first point of contact for customer queries logged via phone or email
• Perform remote troubleshooting through diagnostic techniques and asking pertinent question
• Determine the best solution based on the issue and details provided by the customer
• Walk the customer through the problem-solving process
• Escalate unresolved issues to the next level of support personnel / development team
• Provide accurate information on products or services
• Manage customer support queries according to Konsise SLAs (response, resolution)
• Record events and problems and their resolution in logs
• Follow-up on queries and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures
• Reporting of helpdesk ticket statuses to the management/services team
• Technical troubleshooting skills Operating System and 3rd party applications
• IT-orientated and technology-savvy
• Must have great attention to detail
  
  
  

• Customer Responsiveness
• Team Player
• Attention to detail
• Deadline driven
• Accurate
• Conflict handling Skills
• Problem Solving
• Analytical skills
• Results orientated
• Initiative
• Tenacity and Resilience
• Work under pressure
• Ability to work independently
• and self-manage
  
  
  

Optimi is looking for self-driven individuals with excellent customer service skills to join our rapidly growing company in the Client Engagement Team. Successful candidates must be exceptional team players with a positive outlook and strong communication and interpersonal skills.

• Grade 12
• Certificate in Client Services or similar
• 1 year of Client Services/Call Centre experience
• A customer service-oriented attitude
• Familiarity with Microsoft Office suite (Word, Excel)
• Ticketing system: Zoho Desk/similar
• Proficiency in English, both verbally and in written communication
• Fluent in Afrikaans (advantageous)

• Be professional at all times and ensure customer satisfaction is maintained and takes the highest priority.
• Provide professional customer support by communicating with customers through various channels.
• Focusing on first-call resolutions and escalating issues to the manager.
• Be adaptable to different types of clients and scenarios, such as assisting clients who require support in person.
• Maintain in-depth product knowledge and educate customers about our products.
• Monitor and approve client postings to Facebook as per the guidelines provided.
• Manage transferred and escalated enquiries through the management enquiry system and give feedback to clients.
• Respond to client queries efficiently and effectively
• Always stay up to date in terms of CAMI
• Handle all tickets in line with SOP for the ticketing system (Zoho Desk)
• Assist colleagues with overflow work

The position is based in Centurion.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

Family-Friendly Hours & Work from Home

Fast-Growing Digital Marketing Leader

In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”

As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Your specific role responsibilities include, but are not limited to:

• Answering incoming support calls, email and chat from live clients regarding their website and plan type service
• Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
• Advising live clients on new digital marketing methods to maximize site performance
• Coordinating with internal teams to complete client requests

To be invited for an interview, you should possess the following skills and experience:

• An upbeat, positive phone manner that exudes confidence and trust to our clients
• Direct client service experience (via phone and email) and a passion for providing exceptional service
• Superior written and verbal communication skills
• Basic HTML skills
• Basic Photoshop skills
• Basic digital marketing skills (including SEO and social media)
• Excellent organizational and time management skills

Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).

Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?

Our client, a leading payments service provider, has an exciting opportunity for a Client Support Specialist to fulfill various administrative and support duties within a fast-paced environment. As a key entry point of networks and billers, the role will provide support across various business development and sales functions. The role requires quick turnaround times and a willingness to assist with various tasks impacting client relationships.

The ideal incumbent has excellent attention to detail and a proactive approach to resolving client problems. In addition, the candidate can multitask well under pressure.

Responsibilities include:

• Onboarding of Billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance, know your Client (KYC) checks, and uploading all supporting documentation)
• Identify correct onboarding process for billers and direct accordingly
• Manage various portals and inboxes, ensuring compliance with specifications for applications
• Escalate any issues to the Customer Relationship Manager where applicable
• Updating of biller details on the onboarding and integration workflow system
• Perform compliance checks on billers requesting changes to their current profile
• Forward relevant documents to Accounts department for sign-off
• Assist with preparing Tender files according to company standards for tenders

Essential minimum qualifications, skills, and experience:

• 3-5 years experience in a similar customer support role
• Full understanding of the Microsoft Suite, specifically Excel (including formulas and pivots)
• Experience in the Financial Services industry with a focus on the payments industry is advantageous

General:

• While we would really like to respond to every application, should you not be contacted for this position within 15 days, please consider your application as unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.

FSPHub Bellville, Western Cape, South Africa

FSPHub Bellville, Western Cape, South Africa

Job brief

A Cape Town-based software company serving the financial services sector seeks an experienced Client Support Consultant. The ideal candidate is passionate about technology, client service, and preferably has experience in an insurance advisory or brokerage environment.

Responsibilities

·Monitor system utilisation and troubleshoot technical issues.

·Support new system deployments and deliver user training.

·Develop and maintain user support materials.

·Manage and evaluate client requests, ensuring timely resolution.

·Identify product gaps and propose enhancements to improve customer experience.

·Prioritise tasks based on business impact and client needs.

Requirements and skills

Technical Skills:

• Strong problem-solving abilities and technical troubleshooting experience.

Soft Skills:

• Collaborative mindset; able to work across cross-functional teams.
• Passion for bridging technology and human interaction.

Experience:

• Prior exposure to financial services, ideally in an insurance advisory or brokerage setting.

Curriculum Vitae to be sent to by 5 September 2025.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Sales
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at FSPHub by 2x

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