450 Customer Service Supervisor jobs in South Africa

CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex.

Your Mission

We're seeking a highly motivated Customer Support Supervisor with a financial background to join our dynamic team. This role will be the first point of contact for our customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.

Core Responsibilities (include, but not limited too )

• As the primary point of contact for our clients and the Customer Support Specialist.
• Quickly identify hardware, operating system, and networking issues during client interactions.
• Help update the knowledge base by identifying and reporting issues.
• Resolve client problems in a professional manner, escalating issues as required.
• Manage and train new Customer Support Specialists.
• Maintain customer records by updating account information in the database.
• Contribute to team effort by accomplishing related results as needed.

Requirements and Skills

What do you need to bring to the table? Here's what we're looking for:

• Proven experience as Financial Customer Support Supervisor - 5 + years in the role.
• Flexibility to work rotating 8-hour shifts, including evening and weekends.
• Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
• Customer orientation and the ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and agents and still keep your cool.
• Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
• Strong verbal and written communication skills and problem-solving skills.
• Patient and cool under pressure.

Location : Durban

CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex.

Your Mission

We're seeking a highly motivated Customer Support Supervisor with a financial background to join our dynamic team. This role will be the first point of contact for our customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.

Core Responsibilities (include, but not limited too )

• As the primary point of contact for our clients and the Customer Support Specialist.
• Quickly identify hardware, operating system, and networking issues during client interactions.
• Help update the knowledge base by identifying and reporting issues.
• Resolve client problems in a professional manner, escalating issues as required.
• Manage and train new Customer Support Specialists.
• Maintain customer records by updating account information in the database.
• Contribute to team effort by accomplishing related results as needed.

Requirements and Skills

What do you need to bring to the table? Here's what we're looking for:

• Proven experience as Financial Customer Support Supervisor - 5 + years in the role.
• Flexibility to work rotating 8-hour shifts, including evening and weekends.
• Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
• Customer orientation and the ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and agents and still keep your cool.
• Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
• Strong verbal and written communication skills and problem-solving skills.
• Patient and cool under pressure.

• Assist passengers with ticket sales, bookings and flight changes;


• Handle issues such as delays, cancellations, and other operational challenges;


• Explain processes to customers and provide assistance where necessary;


• Supervise Ticket Sales staff;


• Supervise ticket sales representatives, including their training, coaching, and performance evaluation;


• Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;


• Resolve customer complaints and issues related to ticket sales;


• Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;


• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;


• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.

• Grade 12 or equivalent (Essential);


• Travel Degree or Diploma (Advantageous);


• Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);


• No criminal or credit record;


• Must be willing to work on weekends and public holidays;


• Excellent understanding and experience of delivering great customer service;


• Proficient in the use of Microsoft Office (Word, Excel and Outlook);


• Excellent communication skills (verbal and written);


• Conflict resolution skills;


• Excellent phone etiquette;


• Must be willing to work shifts.

Personal Attributes:

• Professional;


• High integrity;


• Punctual;


• High degree of patience and assertiveness;


• Reliable and dependable;


• Ability to deal with confidential information;


• Team player;


• Immaculate time keeping;


• The ability to work well under pressure.

Application Guideline:

• Email applications will not be accepted;


• Preference will be given to members of under-represented designated groups;


• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;


• To appoint the selected candidates based on its operational requirements.

Closing Date: 31 October 2025

Customer Support & Marketing Intern

Location: Cape Town,

Remote Option

Duration: 6 months, with potential for extension

Type: Internship

Compensation: TBD

About the Role

We're looking for an enthusiastic and motivated Customer Support & Marketing Intern to join our team.

This role combines customer service through WhatsApp with marketing and promotional outreach to help strengthen relationships with our customers and grow the business.

You'll gain hands-on experience in both customer communication and digital marketing, working closely with our team to provide excellent support and engaging campaigns.

Key Responsibilities

• Manage and respond to WhatsApp messages and calls from customers promptly and professionally.

• Provide accurate information about products, promotions, and services.

• Maintain a friendly, helpful, and brand-aligned communication style.

• Assist in creating and sending weekly WhatsApp promotions and special offers.

• Help run WhatsApp ad campaigns (click-to-chat) and track engagement.

• Collect and record customer feedback to improve service and promotions.

• Collaborate with the marketing team on strategies to increase customer engagement and satisfaction.

Qualifications

• Currently pursuing or recently completed a degree/diploma in Marketing, Communications, Business, or a related field.

• Strong communication and interpersonal skills.

• Familiarity with WhatsApp Business and social media marketing tools.

• Organized, reliable, and detail-oriented.

• Ability to multitask and work independently.

• Positive attitude and eagerness to learn.

What We Offer

• Real-world experience in customer service and digital marketing.

• Training and mentorship from experienced professionals.

• Opportunities for creativity, learning, and growth within the company.

• Potential for a full-time role based on performance.

How to Apply

Send your CV/resume and a short message about why you'd be a great fit for this internship to: or Easy Apply right here on Linkedin

NB: If you don't meet the requirements but still want to give yourself that chance, please send over your cv, we are just humans.

Good luck

Wonderful new graduate opportunity with an AI company in the UK. You'll be the Customer Support & Growth Associate for this growing business.

100% remote (you'll need to have wifi and good connectivity)

R20k - R25k depending on your degree and work experience

Working with two incredible tech guys who grown and solid previous tech businesses

You'll be:

Providing customer support

Dealing with client subscriptions

Overseeing client queries and accounts

Doing research

Supporting with content

You'll need:

Degree educated in SA

Ideally some work experience or an internship would be useful

Interest in AI + technology

Able to work independently with lots of autonomy

FOLLOW @HONORSEARCH Linkedin for all new roles as they come in

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Kimberley store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

Cape Town, South Africa

Working Pattern:

Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. With our new office opening in Cape Town, we're excited to expand our vibrant team and bring our exceptional services to new heights.

Virgin Bet thrives on providing an unparalleled betting experience that combines cutting-edge technology with a passion for sports. Our culture is built on collaboration, creativity, and diversity, fostering an environment where every employee can make their mark while enjoying the thrill of the game. Join us as we embrace the dynamic spirit of Cape Town and contribute to a brand that pushes boundaries and champions innovation.

If you're ready to embark on an adventure with us, we can't wait to meet you and see how you can help us shape the future of Virgin Bet

The Role

As a CS/PPT Team Lead, you will be responsible for leading and developing a team to deliver excellent customer service while ensuring compliance with critical, high-risk operational procedures related to safer gambling. You will get the best out of people, understand team dynamics, and enhance your team's knowledge of the business to protect both our customers and the company. This role is pivotal in driving our commitment to customer satisfaction and responsible gaming.

Key Responsibilities

• Take ownership and responsibility for leading excellent service and the delivery of department KPIs.
• Ensure the effective delivery of player protection processes and compliance with internal Responsible Gambling and National Gambling Board policies and procedures.
• Develop your team to understand the importance of both customer service and meeting KPIs.
• Analyse and resolve deficiencies, identifying trends and recommending continuous improvements to the service offered to our players.
• Lead by example and take accountability for all aspects of people management, including personal development and absence management.
• Foster an atmosphere of trust and open dialogue, providing support and coaching to your team.
• Build strong relationships and work collaboratively with key stakeholders.
• Handle multiple tasks concurrently, supporting the implementation of new services, products, and initiatives.
• Advise the team of trends in player's behaviours and other demographic information to enhance their understanding of impact.
• Be creative in recruitment to find the right people for the business and the team.

Key Skills and Experience

• Experience in managing, leading, and developing a successful team.
• Good IT skills, including experience using CRM systems.
• Knowledge and understanding of the competitive landscape, including experience with online gambling and responsible gaming regulations.
• Ability to drive a team forward in terms of goals and cultural change.
• Provide feedback, mentoring, and coaching, as well as reward and recognition.
• Good interpersonal skills and the ability to build rapport at all levels with stakeholders and players.
• Demonstrates sound and well-reasoned judgement when applying decision-making.
• Able to manage competing priorities whilst ensuring performance targets are met.
• A desire for continuous improvement of processes, reporting, and the tools we use.
• Excellent organisational, planning, and time management skills.

What can we offer?

• Discretionary Company Performance bonus
• Discovery Medical Aid
• Thursday drinks in the office and regular socials

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.