204 Customer Service Supervisor jobs in South Africa

Employer Description

Our client is in the Warehouse Management & staffing solutions industry

Job Description

The Customer Liaison Officer serves as the primary connection between the company and its customers, ensuring seamless communication, timely issue resolution, and a positive customer experience. This role plays a pivotal part in building long-term relationships, maintaining client satisfaction, and promoting customer loyalty.

• Act as the first point of contact for customer inquiries, complaints, and feedback via phone, email and in-person.
• Coordinate communication between customers and internal departments to ensure timely updates and resolutions.
• Maintain accurate records of customer interactions using CRM tools and reporting systems.
• Set up meetings with new customers
• Draft costings and proposals
• Prepare presentations

Qualifications

• Bachelors degree in business, Communications, or a related field is a MUST
• Min 5 years experience in Customer Service

Skills

• Excellent verbal and written communication skills
• Tech-savvy with knowledge of CRM and office systems
• Highly organized with attention to detail

Benefits

• Medical Aid
• Provident Fund

Billing, invoice & Customer Service Supervisor M/F General information

Billing, invoice & Customer Service Supervisor M/F

General informations

With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job Title

INVOICING
Billing, invoice & Customer Service Supervisor M/F

Contract Type

PERMANENT

Job Location

Africa, South Africa,CAPE TOWN

Working Hours

Full time

Mission Description

Job Function:
1. Billing Management:
• Oversee and supervise the preparation and issuance of customer invoices in accordance with contract terms and company policies.
• Ensure invoices are accurate and dispatched to customers promptly.
• Review and reconcile billing discrepancies and resolve issues promptly.
• Collaborate with the finance and operations teams to ensure accurate billing data.
Invoice management
receiving, verifying and processing records and ensuring payment of invoices in a timely and accurate manner
Check vendor details
check matching PO's
Goods received
Accurate pricing and quantities
Proper TAX calculations

Profile

2. Customer Service Oversight:
• Manage customer inquiries, resolve complaints, and ensure a high level of customer satisfaction.
• Serve as the primary point of contact for billing-related customer queries and issues.
• Maintain relationships with key clients and resolve any service or billing-related concerns.
3. Team Supervision & Development:
• Supervise and provide leadership to the Billing & Customer Service team.
• Monitor and guide team performance, ensuring that targets and quality standards are met.
• Conduct training and development programs to improve team efficiency and skillsets.
4. Process Improvement:
• Identify opportunities for process optimization and implement improvements for efficiency in billing and customer service functions.
• Ensure adherence to internal controls, policies, and industry standards for billing practices.
5. Reporting & Compliance:
• Generate regular reports on billing performance, outstanding payments, and customer service metrics.
• Ensure compliance with regulatory requirements, tax laws, and internal billing processes.
• Provide support in audits and assist with resolving any discrepancies or issues.

Minimum Education and Experience Requirements:
• Bachelor's degree in business administration, Finance, or a related field (preferred).
• 4+ years of experience in a billing or invoicing role, with at least 1-2 years in a supervisory position.
• Must be fluent in both written and verbal English.
• Experience in customer service, particularly within a logistics, shipping, or related industry, is an advantage.
• Able to work under pressure and meet deadlines timeously.
• Strong knowledge of billing processes, invoicing systems, and financial regulations.
• Excellent customer service skills with the ability to resolve issues efficiently and professionally.
• Exceptional communication and interpersonal skills.
• Strong organizational and time-management skills, with attention to detail.
• Proficiency in MS Office, particularly Excel, and knowledge of billing software/systems.

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Job Description : Client Relations Manager REPORTS TO : Head of Operations OCCUPATIONAL LEVEL : Middle Management FUNCTIONAL AREA : SDC Skills Sales COMPANY : The Skills Development Corporation (Pty) Ltd LOCATION : 24 Achter Road, Paulshof, Sandton, Key Role Purpose

• Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.
• Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.
• Retain existing clients and drive new business growth.

Key Outcomes

• Leadership and Team Management
• Sales strategy and planning
• Sales performance and reporting
• Client Relations and Business Development
• Meeting and Project Management
• Training & Development
• General Duties Role Requirement Essence of the role / Key Accountabilities Key Activities Leadership and Team Management Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues Identifying, interviewing, and hiring new sales team members who meet the company's requirements Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge Sales strategy and planning Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads Creating and implementing comprehensive sales plans that align with the company's overall business strategy Sales performance and reporting Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts Client Relations and Business Development Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction Developing and implementing strategies to generate new leads and opportunities Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts Managing communications between key clients and internal teams Coordinate with company operations so that the client's expectations are met Develop initiatives to increase client satisfaction and retention Negotiating contracts with clients and establishing timeline of performance Meeting and Project Management Coordinate diaries of the sales team and self Conclude meeting / s with new, potential and existing clients Understand the needs and requirements of all new and potential clients Presentation of current offer / s to all new and potential clients Agree on proposal terms : Number of learners Demographics Onsite or offsite solution Qualification Payment terms Start date Appointments for all renewals must be set on the basis listed below : For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients' current program All renewal documentation must be completed no later than one month before the completion of the clients' current program Act as the key interface between the client and all relevant departments Manage a client's project / s from beginning to end Maintain and update client contact records Meeting all client needs and deliverables according to proposed timelines Client Proposal Complete a skills analysis for new / potential clients Draft and populate proposal as per the proposed terms discussed in the meeting Forward prepared proposal through to client with additional information required Follow up on the proposal after two days, if the client has accepted or not If the proposal is accepted, receive the signed proposal from the client, with the supporting documents : Tax Clearance Company Registration Documents Fixed Term Contract / s Letter of Delegation (if applicable) Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison) The induction email content forwarded to all HOD's, include : The signed proposal and supporting documents Demographics Qualification Contract dates Fixed Term Contract template Invoice terms Hosting of learner Payroll due date Workplace Health Plan (WHP) Training & Development
• Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role
• Continuously train and develop all the sales team and associates of the company
• Host a Skills Development Workshop annually General Duties
• Complete all tender applications for and behalf of the company
• Ensure all Service Level Agreements are completed, signed and stored
• Represent the organisation at sales and marketing conventions, trade exhibitions and other forums
• Complete monthly payment schedules for finance department
• Complete Supplier & Enterprise Development Contracts and reconciliations for loans
• Complete Sales team commission recons monthly
• Assist clients with information required for their B-BBEE Audit
• Bi-weekly meetings with all HOD's Job Specific Requirements Competencies (Knowledge, skills and attributes) Competency / Performance Drivers Technical / Professional Expertise Able to multi-task, prioritize and manage time efficiently Goal-orientated, organised team player Encouraging to team / staff, able to mentor and lead Excellent verbal and written communication skills Have excellent people skills and intuitive to client's business needs Highly self-motivated and self-directed Delivering Results and Meeting Client Expectations Knowledge and understanding of various legislation Problem solving skills Ability to function independently and under pressure and commit to deadlines Computer Literacy, with emphasis on Excel skills Strong negotiation skills, with ability follow through on client contracts Proven results of delivering client solutions and meeting sales goals Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities Acquire a thorough knowledge and understanding of key client needs and requirements Qualifications Minimum
• National Diploma in Sales and Marketing
• Business Administration
• Client Relationship Management
• Communications Ideal BCom Degree in business commerce, such as Sales and Marketing or Finance MDP B-BBEE Experience Minimum 3 / 4 years relevant managerial experience, with at least 3 years at middle management level Proven track record of sales successes Proven track record of meeting targets and generating new business Ideal
• A minimum of 5 years' experience, at senior management level with full competence as a Client Relations Manager / Sales Manager Remuneration
• Basic Salary – R35 ,00 to R50 ,00 (negotiable dependant on experience)
• Commission earned - paid monthly with salary package, dependant on monthly targets achieved
• Provident fund, disability & risk benefit after 6 months permanent employment – fully company funded Disclaimer The above job profile is intended to describe in general the nature and level of work performed by employees of the company assigned to this job role.

It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.

The Skills Development Corporation reserves the right to amend and change responsibilities to meet the needs of the business as necessary.

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Recruiter:

SDC Group (Pty) Ltd

Job Ref:



Date posted:

Friday, June 20, 2025

Location:

Johannesburg, South Africa

SUMMARY:

POSITION INFO:

Job Description:

Client Relations Manager

REPORTS TO:

Head of Operations

OCCUPATIONAL LEVEL:

Middle Management

FUNCTIONAL AREA:

SDC Skills Sales

COMPANY:

The Skills Development Corporation (Pty) Ltd

LOCATION:

24 Achter Road, Paulshof, Sandton, 2191

Key Role Purpose

• Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.
• Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.
• Retain existing clients and drive new business growth.
  
  

Key Outcomes

• Leadership and Team Management
• Sales strategy and planning
• Sales performance and reporting
• Client Relations and Business Development
• Meeting and Project Management
• Client proposal
• Training & Development
• General Duties
  
  

Role Requirement

Essence of the role/Key Accountabilities

Key Activities

Leadership and Team Management

• Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues
• Identifying, interviewing, and hiring new sales team members who meet the company's requirements
• Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge
  
  

Sales strategy and planning

• Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals
• Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team
• Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads
• Creating and implementing comprehensive sales plans that align with the company's overall business strategy
  
  

Sales performance and reporting

• Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed
• Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales
• Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts
  
  

Client Relations and Business Development

• Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction
• Developing and implementing strategies to generate new leads and opportunities
• Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts
• Managing communications between key clients and internal teams
• Coordinate with company operations so that the client’s expectations are met
• Develop initiatives to increase client satisfaction and retention
• Negotiating contracts with clients and establishing timeline of performance
  
  

Meeting and Project Management

• Coordinate diaries of the sales team and self
• Conclude meeting/s with new, potential and existing clients
• Understand the needs and requirements of all new and potential clients
• Presentation of current offer/s to all new and potential clients
• Agree on proposal terms:
• Number of learners
• Demographics
• Onsite or offsite solution
• Qualification
• Payment terms
• Start date
• Appointments for all renewals must be set on the basis listed below:
• For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above
• All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients’ current program
• All renewal documentation must be completed no later than one (1) month before the completion of the clients’ current program
• Act as the key interface between the client and all relevant departments
• Manage a client’s project/s from beginning to end
• Maintain and update client contact records
• Meeting all client needs and deliverables according to proposed timelines
  
  

Client Proposal

• Complete a skills analysis for new/potential clients
• Draft and populate proposal as per the proposed terms discussed in the meeting
• Forward prepared proposal through to client with additional information required
• Follow up on the proposal after two (2) days, if the client has accepted or not
• If the proposal is accepted, receive the signed proposal from the client, with the supporting documents:
• Tax Clearance
• Company Registration Documents
• Fixed Term Contract/s
• Letter of Delegation (if applicable)
• Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison)
• The induction email content forwarded to all HOD’s, include:
• The signed proposal and supporting documents
• Demographics
• Qualification
• Contract dates
• Fixed Term Contract template
• Invoice terms
• Hosting of learner
• Payroll due date
• Workplace Health Plan (WHP)
  
  

Training & Development

• Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role
• Continuously train and develop all the sales team and associates of the company
• Host a Skills Development Workshop annually
  
  

General Duties

• Complete all tender applications for and behalf of the company
• Ensure all Service Level Agreements are completed, signed and stored
• Represent the organisation at sales and marketing conventions, trade exhibitions and other forums
• Complete monthly payment schedules for finance department
• Complete Supplier & Enterprise Development Contracts and reconciliations for loans
• Complete Sales team commission recons monthly
• Assist clients with information required for their B-BBEE Audit
• Bi-weekly meetings with all HOD’s
  
  

Job Specific Requirements

Competencies (Knowledge, skills and attributes)

Competency / Performance Drivers

Technical / Professional Expertise

• Able to multi-task, prioritize and manage time efficiently
• Goal-orientated, organised team player
• Encouraging to team/staff, able to mentor and lead
• Excellent verbal and written communication skills
• Have excellent people skills and intuitive to client’s business needs
• Highly self-motivated and self-directed
• Delivering Results and Meeting Client Expectations
• Knowledge and understanding of various legislation
• Problem solving skills
• Ability to function independently and under
  
  

pressure and commit to deadlines

• Computer Literacy, with emphasis on Excel skills
• Strong negotiation skills, with ability follow through on client contracts
• Proven results of delivering client solutions and meeting sales goals
• Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities
• Acquire a thorough knowledge and understanding of key client needs and requirements
  
  

Qualifications

Minimum

• National Diploma in Sales and Marketing
• Business Administration
• Client Relationship Management
• Communications
  
  

Ideal

• BCom Degree in business commerce, such as Sales and Marketing or Finance
• MDP B-BBEE
  
  

Experience

Minimum

• 3/4 years relevant managerial experience, with at least 3 years at middle management level
• Proven track record of sales successes
• Proven track record of meeting targets and generating new business
  
  

Ideal

• A minimum of 5 years’ experience, at senior management level with full competence as a Client Relations Manager/Sales Manager
  
  

Remuneration

• Basic Salary – R35 000,00 to R50 000,00 (negotiable dependant on experience)
• Commission earned - paid monthly with salary package, dependant on monthly targets achieved
• Provident fund, disability & risk benefit after 6 months permanent employment – fully company funded
  
  

Disclaimer

The above job profile is intended to describe in general the nature and level of work performed by employees of the company assigned to this job role. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. The Skills Development Corporation reserves the right to amend and change responsibilities to meet the needs of the business as necessary.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Contract

Job function

• Job function Sales and Business Development
• Industries Advertising Services

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Job Description:

Client Relations Manager

REPORTS TO:

Head of Operations

OCCUPATIONAL LEVEL:

Middle Management

FUNCTIONAL AREA:

SDC Skills Sales

COMPANY:

The Skills Development Corporation (Pty) Ltd

LOCATION:

24 Achter Road, Paulshof, Sandton, 2191

Key Role Purpose

· Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.

· Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.

· Retain existing clients and drive new business growth.

Key Outcomes

· Leadership and Team Management

· Sales strategy and planning

· Sales performance and reporting

· Client Relations and Business Development

· Meeting and Project Management

· Client proposal

· Training & Development

· General Duties

Role Requirement

Essence of the role/Key Accountabilities

Key Activities

Leadership and Team Management

• Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues

• Identifying, interviewing, and hiring new sales team members who meet the company's requirements

• Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge

Sales strategy and planning

• Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals

• Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team

• Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads

• Creating and implementing comprehensive sales plans that align with the company's overall business strategy

Sales performance and reporting

• Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed

• Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales

• Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts

Client Relations and Business Development

• Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction

• Developing and implementing strategies to generate new leads and opportunities

• Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts

• Managing communications between key clients and internal teams

• Coordinate with company operations so that the client’s expectations are met

• Develop initiatives to increase client satisfaction and retention

• Negotiating contracts with clients and establishing timeline of performance

Meeting and Project Management

• Coordinate diaries of the sales team and self

• Conclude meeting/s with new, potential and existing clients

• Understand the needs and requirements of all new and potential clients

• Presentation of current offer/s to all new and potential clients

• Agree on proposal terms:

• Number of learners

• Demographics

• Onsite or offsite solution

• Qualification

• Payment terms

• Start date

• Appointments for all renewals must be set on the basis listed below:

• For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above

• All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients’ current program

• All renewal documentation must be completed no later than one (1) month before the completion of the clients’ current program

• Act as the key interface between the client and all relevant departments

• Manage a client’s project/s from beginning to end

• Maintain and update client contact records

• Meeting all client needs and deliverables according to proposed timelines

Client Proposal

• Complete a skills analysis for new/potential clients

• Draft and populate proposal as per the proposed terms discussed in the meeting

• Forward prepared proposal through to client with additional information required

• Follow up on the proposal after two (2) days, if the client has accepted or not

• If the proposal is accepted, receive the signed proposal from the client, with the supporting documents:

• Tax Clearance

• Company Registration Documents

• Fixed Term Contract/s

• Letter of Delegation (if applicable)

• Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison)

• The induction email content forwarded to all HOD’s, include:

• The signed proposal and supporting documents

• Demographics

• Qualification

• Contract dates

• Fixed Term Contract template

• Invoice terms

• Hosting of learner

• Payroll due date

• Workplace Health Plan (WHP)

Training & Development

· Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role

· Continuously train and develop all the sales team and associates of the company

· Host a Skills Development Workshop annually

General Duties

· Complete all tender applications for and behalf of the company

· Ensure all Service Level Agreements are completed, signed and stored

· Represent the organisation at sales and marketing conventions, trade exhibitions and other forums

· Complete monthly payment schedules for finance department

· Complete Supplier & Enterprise Development Contracts and reconciliations for loans

· Complete Sales team commission recons monthly

· Assist clients with information required for their B-BBEE Audit

· Bi-weekly meetings with all HOD’s

Job Specific Requirements

Competencies (Knowledge, skills and attributes)

Competency / Performance Drivers

Technical / Professional Expertise

• Able to multi-task, prioritize and manage time efficiently

• Goal-orientated, organised team player

• Encouraging to team/staff, able to mentor and lead

• Excellent verbal and written communication skills

• Have excellent people skills and intuitive to client’s business needs

• Highly self-motivated and self-directed

• Delivering Results and Meeting Client Expectations

• Knowledge and understanding of various legislation

• Problem solving skills

• Ability to function independently and under

pressure and commit to deadlines

• Computer Literacy, with emphasis on Excel skills

• Strong negotiation skills, with ability follow through on client contracts

• Proven results of delivering client solutions and meeting sales goals

• Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities

• Acquire a thorough knowledge and understanding of key client needs and requirements

Qualifications

Minimum

· National Diploma in Sales and Marketing

· Business Administration

· Client Relationship Management

· Communications

Ideal

• BCom Degree in business commerce, such as Sales and Marketing or Finance

• MDP B-BBEE

Experience

Minimum

• 3/4 years relevant managerial experience, with at least 3 years at middle management level

• Proven track record of sales successes

• Proven track record of meeting targets and generating new business

Ideal

• A minimum of 5 years’ experience, at senior management level with full competence as a Client Relations Manager/Sales Manager

Remuneration

· Basic Salary – R35 000,00 to R50 000,00 (negotiable dependant on experience)

· Commission earned - paid monthly with salary package, dependant on monthly targets achieved

· Provident fund, disability & risk benefit after 6 months permanent employment – fully company funded

Disclaimer

The above job profile is intended to describe in general the nature and level of work performed by employees of the company assigned to this job role. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. The Skills Development Corporation reserves the right to amend and change responsibilities to meet the needs of the business as necessary.

Job Description: Client Relations Manager REPORTS TO: Head of Operations OCCUPATIONAL LEVEL: Middle Management FUNCTIONAL AREA: SDC Skills Sales COMPANY: The Skills Development Corporation (Pty) Ltd LOCATION: 24 Achter Road, Paulshof, Sandton, 2191 Key Role Purpose · Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships. · Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams. · Retain existing clients and drive new business growth. Key Outcomes · Leadership and Team Management · Sales strategy and planning · Sales performance and reporting · Client Relations and Business Development · Meeting and Project Management · Client proposal · Training & Development · General Duties Role Requirement Essence of the role/Key Accountabilities Key Activities Leadership and Team Management • Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues • Identifying, interviewing, and hiring new sales team members who meet the company's requirements • Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge Sales strategy and planning • Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals • Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team • Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads • Creating and implementing comprehensive sales plans that align with the company's overall business strategy Sales performance and reporting • Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed • Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales • Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts Client Relations and Business Development • Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction • Developing and implementing strategies to generate new leads and opportunities • Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts • Managing communications between key clients and internal teams • Coordinate with company operations so that the client’s expectations are met • Develop initiatives to increase client satisfaction and retention • Negotiating contracts with clients and establishing timeline of performance Meeting and Project Management • Coordinate diaries of the sales team and self • Conclude meeting/s with new, potential and existing clients • Understand the needs and requirements of all new and potential clients • Presentation of current offer/s to all new and potential clients • Agree on proposal terms: • Number of learners • Demographics • Onsite or offsite solution • Qualification • Payment terms • Start date • Appointments for all renewals must be set on the basis listed below: • For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above • All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients’ current program • All renewal documentation must be completed no later than one (1) month before the completion of the clients’ current program • Act as the key interface between the client and all relevant departments • Manage a client’s project/s from beginning to end • Maintain and update client contact records • Meeting all client needs and deliverables according to proposed timelines Client Proposal • Complete a skills analysis for new/potential clients • Draft and populate proposal as per the proposed terms discussed in the meeting • Forward prepared proposal through to client with additional information required • Follow up on the proposal after two (2) days, if the client has accepted or not • If the proposal is accepted, receive the signed proposal from the client, with the supporting documents: • Tax Clearance • Company Registration Documents • Fixed Term Contract/s • Letter of Delegation (if applicable) • Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison) • The induction email content forwarded to all HOD’s, include: • The signed proposal and supporting documents • Demographics • Qualification • Contract dates • Fixed Term Contract template • Invoice terms • Hosting of learner • Payroll due date • Workplace Health Plan (WHP) Training & Development · Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role · Continuously train and develop all the sales team and associates of the company · Host a Skills Development Workshop annually General Duties · Complete all tender applications for and behalf of the company · Ensure all Service Level Agreements are completed, signed and stored · Represent the organisation at sales and marketing conventions, trade exhibitions and other forums · Complete monthly payment schedules for finance department · Complete Supplier & Enterprise Development Contracts and reconciliations for loans · Complete Sales team commission recons monthly · Assist clients with information required for their B-BBEE Audit · Bi-weekly meetings with all HOD’s Job Specific Requirements Competencies (Knowledge, skills and attributes) Competency / Performance Drivers Technical / Professional Expertise • Able to multi-task, prioritize and manage time efficiently • Goal-orientated, organised team player • Encouraging to team/staff, able to mentor and lead • Excellent verbal and written communication skills • Have excellent people skills and intuitive to client’s business needs • Highly self-motivated and self-directed • Delivering Results and Meeting Client Expectations • Knowledge and understanding of various legislation • Problem solving skills • Ability to function independently and under pressure and commit to deadlines • Computer Literacy, with emphasis on Excel skills • Strong negotiation skills, with ability follow through on client contracts • Proven results of delivering client solutions and meeting sales goals • Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities • Acquire a thorough knowledge and understanding of key client needs and requirements Qualifications Minimum · National Diploma in Sales and Marketing · Business Administration · Client Relationship Management · Communications Ideal • BCom Degree in business commerce, such as Sales and Marketing or Finance • MDP B-BBEE Experience Minimum • 3/4 years relevant managerial experience, with at least 3 years at middle management level • Proven track record of sales successes • Proven track record of meeting targets and generating new business Ideal • A minimum of 5 years’ experience, at senior management level with full competence as a Client Relations Manager/Sales Manager Remuneration · Basic Salary – R35 000,00 to R50 000,00 (negotiable dependant on experience) · Commission earned - paid monthly with salary package, dependant on monthly targets achieved · Provident fund, disability & risk benefit after 6 months permanent employment – fully company funded Disclaimer The above job profile is intended to describe in general the nature and level of work performed by employees of the company assigned to this job role. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. The Skills Development Corporation reserves the right to amend and change responsibilities to meet the needs of the business as necessary.

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities

Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education

Matriculation Certificate (Matric)

Closing Date

28 August 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story! #J-18808-Ljbffr

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities

Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

28 August 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story! #J-18808-Ljbffr

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities

Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education

Matriculation Certificate (Matric)

Closing Date

27 August 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story! #J-18808-Ljbffr