1,311 Customer Service Supervisor jobs in South Africa

Billing, invoice & Customer Service Supervisor M/F

With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

INVOICING
Billing, invoice & Customer Service Supervisor M/F

PERMANENT

Africa, South Africa,CAPE TOWN

Full time

Job Function:
1. Billing Management:
• Oversee and supervise the preparation and issuance of customer invoices in accordance with contract terms and company policies.
• Ensure invoices are accurate and dispatched to customers promptly.
• Review and reconcile billing discrepancies and resolve issues promptly.
• Collaborate with the finance and operations teams to ensure accurate billing data.
Invoice management
receiving, verifying and processing records and ensuring payment of invoices in a timely and accurate manner
Check vendor details
check matching PO's
Goods received
Accurate pricing and quantities
Proper TAX calculations

2. Customer Service Oversight:
• Manage customer inquiries, resolve complaints, and ensure a high level of customer satisfaction.
• Serve as the primary point of contact for billing-related customer queries and issues.
• Maintain relationships with key clients and resolve any service or billing-related concerns.
3. Team Supervision & Development:
• Supervise and provide leadership to the Billing & Customer Service team.
• Monitor and guide team performance, ensuring that targets and quality standards are met.
• Conduct training and development programs to improve team efficiency and skillsets.
4. Process Improvement:
• Identify opportunities for process optimization and implement improvements for efficiency in billing and customer service functions.
• Ensure adherence to internal controls, policies, and industry standards for billing practices.
5. Reporting & Compliance:
• Generate regular reports on billing performance, outstanding payments, and customer service metrics.
• Ensure compliance with regulatory requirements, tax laws, and internal billing processes.
• Provide support in audits and assist with resolving any discrepancies or issues.

Minimum Education and Experience Requirements:
• Bachelor's degree in business administration, Finance, or a related field (preferred).
• 4+ years of experience in a billing or invoicing role, with at least 1-2 years in a supervisory position.
• Must be fluent in both written and verbal English.
• Experience in customer service, particularly within a logistics, shipping, or related industry, is an advantage.
• Able to work under pressure and meet deadlines timeously.
• Strong knowledge of billing processes, invoicing systems, and financial regulations.
• Excellent customer service skills with the ability to resolve issues efficiently and professionally.
• Exceptional communication and interpersonal skills.
• Strong organizational and time-management skills, with attention to detail.
• Proficiency in MS Office, particularly Excel, and knowledge of billing software/systems.

We're seeking motivated Client Specialists to drive our client engagement and business growth in Observatory, Cape Town.

What You'll Do:

• Make outbound calls to prospective property clients

• Build strong client relationships through exceptional service

• Collaborate with our sales team to achieve targets

• Provide professional customer support and follow-ups

What We're Looking For:

• Previous call centre or sales experience (real estate preferred)

• Excellent communication and phone skills

• Proficiency in Microsoft Office/Google Suite

• Own laptop required

• Team player with independent work ability

What We Offer:

• Salary: Up to R11,000/month

• Full-time, Monday - Friday position

• Dynamic, fast-paced work environment

• Career growth opportunities in real estate

If you are interested send your CV and cover letter to

Location: Observatory, Cape Town

Job Type: Full-time

Pay: Up to R12 000,00 per month

Application Question(s):

• Do you have a laptop?

Work Location: In person

Job Type: Full-time

Pay: R8 000,00 - R12 000,00 per month

Application Question(s):

• Do you have a laptop?

Work Location: In person

Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency, and nationality needs of our clients. We pride ourselves on providing solutions that suit our client’s unique individual circumstances; our employees are key in achieving this goal.

The staff in our Abuja, Cape Town, Durban, Harare, Johannesburg, Kampala, London, Lagos, Lusaka, Melbourne, and Monte Estoril offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

Are you a confident, detail-oriented professional with 2 to 5 years’ experience in client services, onboarding, and compliance within the financial industry? Are you looking for a dynamic environment where you can grow your career, take ownership of your work, and engage with clients from around the world?

We’re looking for an energetic, driven, and people-focused Client Relations Consultant to join our high-performing Forex team. You’ll be the first point of contact for new and existing clients—building relationships, supporting their onboarding journey, and ensuring a seamless, compliant process every step of the way.

• Have 2–5 years’ experience in client services, onboarding, or compliance (ideally in the financial or Forex space)
• Are confident, bubbly, and professional in your communication—both written and verbal
• Are ambitious, eager to learn, and comfortable taking initiative
• Can work independently but also enjoy being part of a close-knit, collaborative team
• Have a keen eye for detail and a strong sense of accountability
• Are well-organised and able to manage multiple tasks under pressure
• Are proactive and solution-oriented when engaging with clients
• Are tech-savvy and proficient in MS Office (especially Excel, Word, and Outlook)
• Have experience working with international clients
• Have worked with CRM systems or client databases
• Understand regulatory compliance and onboarding processes within a financial services business

• Serve as a key contact point for clients, managing inbound enquiries via email, phone, and online platforms
• Guide clients through the onboarding and compliance process, ensuring all required documentation is received, reviewed, and processed accurately
• Work closely with a team of brokers to support daily operational and administrative tasks
• Provide exceptional customer service that builds long-term relationships and promotes client retention
• Identify opportunities for lead generation, upselling, or cross-selling based on client needs
• Maintain accurate client records and ensure systems are updated timeously

At Sable International, you’ll join a team that values growth, initiative, and excellence. We offer a fast-paced environment where high performers are recognised, and no day is the same. If you’re ready to take your career to the next level and you thrive in a client-centric role that offers exposure to international markets—this is the opportunity for you.

Overview

Client Relations Liaison role at Daisy Business Solutions .

• Building and maintaining relationships with clients/customers
• Conducting business reviews to ensure clients are satisfied with their products and services
• Alerting the sales team to opportunities for further sales within key clients
• Informing customers of new product offerings
• Attending meetings with clients to build relationships with existing accounts
• Achieving client relationship targets and KPI’s as set by the Head of Sales
• Working closely with Sales Managers and Sales Representatives
• Escalating and resolving areas of concern as raised by clients
• Carrying out client satisfaction surveys and reviews
• Passing leads to the sales team and following up on progress
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Adhere to weekly appointment targets and sales GP targets

• Minimum Grade 12
• 2-3 years sales experience
• Strong interpersonal skills and an ability to build rapport with customers
• Previous experience working as a client relations liaison or a track record of managing client relationships
• Hardworking with a strong work ethic
• Target-driven and competitive
• Must have your own vehicle

• Entry level

• Full-time

• Business Development and Sales

• Business Consulting and Services

About the Role

As an Owner Relations Representative, you will act as the primary point of contact for property owners, ensuring their satisfaction and addressing their needs in a timely manner. Your key responsibility will be to manage all owner communications, providing regular updates, and resolving issues to foster a positive relationship between property owners and our management team.

This role requires a customer success mindset, strong problem-solving skills, and the ability to build lasting relationships. You will work closely with remote property managers to ensure that each home operates smoothly and profitably.

• Be the primary contact for property owners, ensuring their needs and concerns are addressed promptly and professionally.

• Handle financial and marketing questions, explaining performance metrics and revenue insights clearly.

• Keep owners up to date and answer any questions regarding their property's performance metrics and operational activities.

• Resolve conflicts or concerns with professionalism and empathy, escalating issues to management as needed.

• Collaborate with property managers to oversee home operations, ensuring smooth communication between teams.

• Proactively identify opportunities to improve owner satisfaction and increase home performance.

• Communicate effectively via email and phone, ensuring owners feel heard and supported.

• Customer-focused – You genuinely enjoy building relationships and providing excellent service.

• Personable and outgoing – You’re comfortable making phone calls and engaging with owners.

• Problem solver – You can de-escalate situations, find solutions, and confidently handle difficult conversations.

• Well-spoken and well-written – You can articulate complex topics in a simple, professional way.

• Sales-minded – You understand how to position things in a positive light and influence outcomes.

• Organized and proactive – You can keep track of multiple properties and owners while staying ahead of potential issues.

• Tech-savvy – You’re comfortable working with Slack, Google Suite, and learning new systems (we use our own operating software).

• Fast-Paced and Adaptable - You thrive in a high-pressure, dynamic environment and can quickly adjust to changing priorities and deadlines.

• 2+ years of customer service, account management, or customer success experience.

• Experience in property management, real estate, or hospitality is a plus.

• Strong conflict resolution skills and ability to handle challenging conversations with confidence.

• Comfortable working Tuesday-Saturday, CST

Note: This job description is intended to outline the general nature and level of work being performed by employees in this position. It is not an exhaustive list of all responsibilities, duties, and skills required. Additional tasks may be assigned as deemed appropriate by management.

About the Role

As an Owner Relations Representative, you will act as the primary point of contact for property owners, ensuring their satisfaction and addressing their needs in a timely manner. Your key responsibility will be to manage all owner communications, providing regular updates, and resolving issues to foster a positive relationship between property owners and our management team.

This role requires a customer success mindset, strong problem-solving skills, and the ability to build lasting relationships. You will work closely with remote property managers to ensure that each home operates smoothly and profitably.

• Be the primary contact for property owners, ensuring their needs and concerns are addressed promptly and professionally.

• Handle financial and marketing questions, explaining performance metrics and revenue insights clearly.

• Keep owners up to date and answer any questions regarding their property's performance metrics and operational activities.

• Resolve conflicts or concerns with professionalism and empathy, escalating issues to management as needed.

• Collaborate with property managers to oversee home operations, ensuring smooth communication between teams.

• Proactively identify opportunities to improve owner satisfaction and increase home performance.

• Communicate effectively via email and phone, ensuring owners feel heard and supported.

• Customer-focused – You genuinely enjoy building relationships and providing excellent service.

• Personable and outgoing – You’re comfortable making phone calls and engaging with owners.

• Problem solver – You can de-escalate situations, find solutions, and confidently handle difficult conversations.

• Well-spoken and well-written – You can articulate complex topics in a simple, professional way.

• Sales-minded – You understand how to position things in a positive light and influence outcomes.

• Organized and proactive – You can keep track of multiple properties and owners while staying ahead of potential issues.

• Tech-savvy – You’re comfortable working with Slack, Google Suite, and learning new systems (we use our own operating software).

• Fast-Paced and Adaptable - You thrive in a high-pressure, dynamic environment and can quickly adjust to changing priorities and deadlines.

• 2+ years of customer service, account management, or customer success experience.

• Experience in property management, real estate, or hospitality is a plus.

• Strong conflict resolution skills and ability to handle challenging conversations with confidence.

• Comfortable working Tuesday-Saturday, CST

Note: This job description is intended to outline the general nature and level of work being performed by employees in this position. It is not an exhaustive list of all responsibilities, duties, and skills required. Additional tasks may be assigned as deemed appropriate by management.

About the Role

As an Owner Relations Representative, you will act as the primary point of contact for property owners, ensuring their satisfaction and addressing their needs in a timely manner. Your key responsibility will be to manage all owner communications, providing regular updates, and resolving issues to foster a positive relationship between property owners and our management team.

This role requires a customer success mindset, strong problem-solving skills, and the ability to build lasting relationships. You will work closely with remote property managers to ensure that each home operates smoothly and profitably.

• Be the primary contact for property owners, ensuring their needs and concerns are addressed promptly and professionally.

• Handle financial and marketing questions, explaining performance metrics and revenue insights clearly.

• Keep owners up to date and answer any questions regarding their property's performance metrics and operational activities.

• Resolve conflicts or concerns with professionalism and empathy, escalating issues to management as needed.

• Collaborate with property managers to oversee home operations, ensuring smooth communication between teams.

• Proactively identify opportunities to improve owner satisfaction and increase home performance.

• Communicate effectively via email and phone, ensuring owners feel heard and supported.

• Customer-focused – You genuinely enjoy building relationships and providing excellent service.

• Personable and outgoing – You’re comfortable making phone calls and engaging with owners.

• Problem solver – You can de-escalate situations, find solutions, and confidently handle difficult conversations.

• Well-spoken and well-written – You can articulate complex topics in a simple, professional way.

• Sales-minded – You understand how to position things in a positive light and influence outcomes.

• Organized and proactive – You can keep track of multiple properties and owners while staying ahead of potential issues.

• Tech-savvy – You’re comfortable working with Slack, Google Suite, and learning new systems (we use our own operating software).

• Fast-Paced and Adaptable - You thrive in a high-pressure, dynamic environment and can quickly adjust to changing priorities and deadlines.

• 2+ years of customer service, account management, or customer success experience.

• Experience in property management, real estate, or hospitality is a plus.

• Strong conflict resolution skills and ability to handle challenging conversations with confidence.

• Comfortable working Tuesday-Saturday, CST

Note: This job description is intended to outline the general nature and level of work being performed by employees in this position. It is not an exhaustive list of all responsibilities, duties, and skills required. Additional tasks may be assigned as deemed appropriate by management.

About the Role

As an Owner Relations Representative, you will act as the primary point of contact for property owners, ensuring their satisfaction and addressing their needs in a timely manner. Your key responsibility will be to manage all owner communications, providing regular updates, and resolving issues to foster a positive relationship between property owners and our management team.

This role requires a customer success mindset, strong problem-solving skills, and the ability to build lasting relationships. You will work closely with remote property managers to ensure that each home operates smoothly and profitably.

• Be the primary contact for property owners, ensuring their needs and concerns are addressed promptly and professionally.

• Handle financial and marketing questions, explaining performance metrics and revenue insights clearly.

• Keep owners up to date and answer any questions regarding their property's performance metrics and operational activities.

• Resolve conflicts or concerns with professionalism and empathy, escalating issues to management as needed.

• Collaborate with property managers to oversee home operations, ensuring smooth communication between teams.

• Proactively identify opportunities to improve owner satisfaction and increase home performance.

• Communicate effectively via email and phone, ensuring owners feel heard and supported.

• Customer-focused – You genuinely enjoy building relationships and providing excellent service.

• Personable and outgoing – You’re comfortable making phone calls and engaging with owners.

• Problem solver – You can de-escalate situations, find solutions, and confidently handle difficult conversations.

• Well-spoken and well-written – You can articulate complex topics in a simple, professional way.

• Sales-minded – You understand how to position things in a positive light and influence outcomes.

• Organized and proactive – You can keep track of multiple properties and owners while staying ahead of potential issues.

• Tech-savvy – You’re comfortable working with Slack, Google Suite, and learning new systems (we use our own operating software).

• Fast-Paced and Adaptable - You thrive in a high-pressure, dynamic environment and can quickly adjust to changing priorities and deadlines.

• 2+ years of customer service, account management, or customer success experience.

• Experience in property management, real estate, or hospitality is a plus.

• Strong conflict resolution skills and ability to handle challenging conversations with confidence.

• Comfortable working Tuesday-Saturday, CST

Note: This job description is intended to outline the general nature and level of work being performed by employees in this position. It is not an exhaustive list of all responsibilities, duties, and skills required. Additional tasks may be assigned as deemed appropriate by management.

About the Role

As an Owner Relations Representative, you will act as the primary point of contact for property owners, ensuring their satisfaction and addressing their needs in a timely manner. Your key responsibility will be to manage all owner communications, providing regular updates, and resolving issues to foster a positive relationship between property owners and our management team.

This role requires a customer success mindset, strong problem-solving skills, and the ability to build lasting relationships. You will work closely with remote property managers to ensure that each home operates smoothly and profitably.

• Be the primary contact for property owners, ensuring their needs and concerns are addressed promptly and professionally.

• Handle financial and marketing questions, explaining performance metrics and revenue insights clearly.

• Keep owners up to date and answer any questions regarding their property's performance metrics and operational activities.

• Resolve conflicts or concerns with professionalism and empathy, escalating issues to management as needed.

• Collaborate with property managers to oversee home operations, ensuring smooth communication between teams.

• Proactively identify opportunities to improve owner satisfaction and increase home performance.

• Communicate effectively via email and phone, ensuring owners feel heard and supported.

• Customer-focused – You genuinely enjoy building relationships and providing excellent service.

• Personable and outgoing – You’re comfortable making phone calls and engaging with owners.

• Problem solver – You can de-escalate situations, find solutions, and confidently handle difficult conversations.

• Well-spoken and well-written – You can articulate complex topics in a simple, professional way.

• Sales-minded – You understand how to position things in a positive light and influence outcomes.

• Organized and proactive – You can keep track of multiple properties and owners while staying ahead of potential issues.

• Tech-savvy – You’re comfortable working with Slack, Google Suite, and learning new systems (we use our own operating software).

• Fast-Paced and Adaptable - You thrive in a high-pressure, dynamic environment and can quickly adjust to changing priorities and deadlines.

• 2+ years of customer service, account management, or customer success experience.

• Experience in property management, real estate, or hospitality is a plus.

• Strong conflict resolution skills and ability to handle challenging conversations with confidence.

• Comfortable working Tuesday-Saturday, CST

Note: This job description is intended to outline the general nature and level of work being performed by employees in this position. It is not an exhaustive list of all responsibilities, duties, and skills required. Additional tasks may be assigned as deemed appropriate by management.